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THOMPSON
GOVERNOR DEPUTY SECRETARY
CLINTON D. HARDEN, JR. HOWARD WILLIAMS
SECRETARY PROGRAMS DIVISIONS DIRECTOR
OFFICE OF THE SECRETARY 1596 Pacheco Street
15051 x41-9409 P.O. Box 4218
15051941-8491 FAX
Santa Fe, New Mexico 87502-4218
(505)827-6827
STATE OF NEW MEXICO (505) 827-6812 FAX
DEPARTMENT OF LABOR
401 BROADWAY, N.E.
P.O. BOX 1928
ALBUQUERQUE, N.M. 87103
A. Each employee of the New Mexico Department of Labor has the right to work in a
safe and secure work environment.
C. This policy consists of prevention first; prevention is a key element in the control of
violence in the workplace. Should disorder occur, this policy calls for notification of
law enforcement agencies, and if appropriate, arrest and prosecution through the
courts.
E. Each area director, bureau chief, and cost center manager is responsible for ensuring
that all employees are familiar with this policy and implementing emergency plans.
B. Acts of workplace violence including any intentional or malicious physical act that
causes actual injury or the potential for actual injury to another or to property.
C. Any action which would be a violation of the criminal laws of the State of New
Mexico.
D. Firearms and other deadly weapons are not permitted in Department of Labor
offices, or premises, including parking lots.
E. Some examples of unacceptable behavior include, but are not limited to: damaging
property of another or the Department; touching employees in a hostile manner;
verbally or physically intimidating others; stalking an employee; and tampering with
the Department's security devices.
A. The bureau chief or division director, with the assistance of the Human Resources
Bureau, will initiate an investigation into any report of workplace violence.
B. The bureau chief or division director, with the assistance of the Human Resources
Bureau, has the authority to place an employee on paid administrative leave for up
to 40 clock hours. In a situation where an act of workplace violence or potential
workplace violence has occurred, the cost center manager may place an employee
on administrative leave, for up to forty continuous hours even if there is no time to
contact Human Resources Bureau.
C. The Department, including the Legal Section or the Attorney General's Office, will
support the various offices in prosecution of violators. The coordination of
Department support will be arranged by the bureau chief or division director, with
the assistance of the Human Resources Bureau.
B. An employee who believes he/she has been the victim of workplace violence or
who has witnessed workplace violence against another employee, client, or property
must report the situation to his/her supervisor, who will immediately contact the
Human Resources Bureau Chief at 841-8459, or in his absence, the Employee
Relations Manager.
If the immediate supervisor is the alleged aggressor, the next level of supervision
should be notified.
D. Employees who are concerned about potential domestic violence or personal matters
posing a threat to themselves or co-workers at the work place should notify their
immediate supervisor, who will in turn notify higher levels of management.
E. The Human Resources Bureau will arrange for training to familiarize employees
with the content and administration of this policy.
In the event a traumatic incident occurs in any Department office, the division director
should contact the Human Resources Bureau Chief immediately to request the
assistance of a trauma counselor from the Employee Assistance Program (EAP).
Policy Issuance No. 38
August 25, 1997
Page 4
I. PROCEDURES
1. Each area director shall meet with local law enforcement officials responsible
for providing law enforcement assistance to his/her office. The area director
shall explain the agency's concern about office safety and security and the
willingness of Department of Labor personnel to cooperate with law
enforcement officials in the event prosecution is deemed advisable. Area
directors will schedule regular visits by law enforcement officials to their
office. When an emergency arises, all employees must cooperate fully with
law enforcement officials and provide all assistance necessary to assist in
those instances where any person is charged with a violation of the law.
C. THREATS
2. Employees should not attempt the use of force to quiet or eject an unruly or
abusive customer. Reasonable force may be used by employees to protect
themselves, other employees, and the public.
Policy Issuance No. 38
August 25, 1997
Page 5
4. All inquiries and contact with the media relative to an incident will be referred
to the public relations office of the Department.
D. PROSECUTION
If law enforcement officials recommend prosecution, their advice should be
followed. If prosecution is commenced, it should be actively supported, to include
testimony in court against the accused by employees who personally witnessed
the incident.
Employees should ensure that items such as scissors, letter openers, paper
weights, etc., are not easily accessible to someone who might utilize them as a
weapon. It is advisable that such items be kept off desk tops.
G. WEAPONS
Firearms and other deadly weapons are not permitted in Department of Labor
offices, or premises, including parking lots.
An evacuation plan should be designed for emergency situations for all offices. A
copy of this diagram should be posted throughout the office and all employees
should receive a briefing to ensure awareness of this plan.
Each office shall place warning signs, as provided by GSB, in high traffic areas
stating the agency's intent to prosecute persons who engage in disorderly conduct
or other illegal activities.
Policy Issuance No. 38
August 25, 1997
Page 6
J. DEPARTMENT SUPPORT
The Department, including the Legal Section or the Attorney General's Office,
will support the various offices in prosecution of violators. The coordination of
Department support will be arranged by the appropriate division director.
Each workforce development center shall develop a plan for office safety and
security to fit its specific location and circumstances. These plans must conform
to Department policy and procedures and should contain, at a minimum, items
contained in the Local Office Safety Checklist, Appendix 1. A sample of Local
Office Plan is provided in Appendix 2. These plans must be approved by the
appropriate division director and the implementation of such plans will be
routinely included in local office audits.
L. TRAINING
M. OFFICE ACCESS
This policy becomes effective this date and replaces all previous issuances on the
subject of Office Safety/Security.
APPENDIX 1
b. Make them aware of the willingness of agency personnel to cooperate in bringing any
wrongdoer to justice.
a. Place emergency telephone numbers and a sample message on each office phone.
b. While the normal chain of command will be followed whenever circumstances permit,
ensure that staff are aware that anyone may call the police in a crisis or emergency
situation.
3) Post the warning signs in high-traffic areas, such as waiting areas and reception areas.
a. Develop an evacuation route for emergency situations involving the presence of a person
with a firearm or other dangerous weapon.
b. Review the fire escape route to ensure it is consistent with the current layout of the office.
5) Arrange the office so that file cabinets, partitions, and other existing furniture create a buffer
between the staff and the public.
6) Employees should remove from their work desk tops and from immediate accessibility in
their work areas items which could be utilized as offensive weapons against them. These
items include scissors, letter openers, heavy paper weights, etc.
7) Ensure that all employees are aware that firearms and other deadly weapons are not
permitted in Department of Labor offices.
8) All valuable state property should be kept in secure areas when not in use. This can be a
locked desk or store room.
9) Ensure that all employees are knowledgeable relative to handling of telephonic threats, bomb
threats.
10) Ensure that all employees have been made aware of agency policy and procedures regarding
office safety and security.
11) Periodically train all office staff in customer relations to defuse or de-escalate hostile
confrontations between staff arid the public.
APPENDIX 2
NOTE: The following Local Office Plan is provided only as an example. Other plans
need not follow the exact same format but should cover, at a minimum, all items
in the safety checklist found in Appendix 1.
C. All phones have been labeled with the telephone number of the
ALBUQUERQUE POLICE DEPARTMENT, and the emergency statement
to be made when calling for assistance is affixed to each phone. The person
calling the police department will dial 911 and will say: "This is the New
Mexico Department of Labor Office at 401 Broadway NE .Send help
immediately - THIS IS AN EMERGENCY."
D. All employees have been briefed on handling of threatening telephone calls and
bomb threats. (See Appendix 3.)
Policy Issuance No. 38
E. The area director will immediately notify the appropriate division director of all
emergencies which require outside assistance. The division director of Administrative
Services Division will be contacted if the division director cannot be reached.
F. In the absence of the area director, the assistant area director or person in charge will
ensure this plan is carried out.
The evacuation route for fire drills has been reviewed. A diagram of the evacuation route is
posted on the main bulletin board throughout the office. The same route would be used for
other emergencies, depending upon the location of the threat to employees.
A. Employees who receive verbal threats in person or during telephone calls will
immediately notify the area director or person in charge of the office. All threats of
bodily harm or property damage will be reported immediately.
B. Employees will keep potential weapons off their desk tops. These items include
scissors, letter openers, heavy paper weights, etc.
C. Employees will not bring firearms or other deadly weapons into the office.
D. All valuable state property will be kept in secure areas when not in use,
A. Warning signs concerning disorderly conduct have been posted in the main waiting
area and at the claims counter.
B. The office layout has been reviewed and changes have been made to provide the
greatest buffer between staff and the general public.
VI. TRAINING
All staff were initially advised of this plan and workforce development center procedures
on April 15, 1994, and a list of staff members' names is attached. The procedures will be
reviewed on an annual basis as a refresher. Any new employees will be made aware of
these procedures within the first two weeks of employment.
Customer relations training designed to prevent the escalation of violent confrontations has
been provided to all employees who are required to deal with the public.
BOMB THREATS
Most bomb threat calls are very brief. The caller normally states his or her message in a few
words and hangs up; however, where possible, every effort should be made to obtain detailed
information from the caller, such as:
When the bomb threat is received, it should be reported immediately to your supervisor who will
in turn notify local law enforcement authorities.
Threats received by letter should be preserved for examination by the police and should not be
handled once the letter has been opened.
To assist in recalling the above, a bomb threat form is attached and should be utilized
immediately following the call.
If the decision is made to search the building without the evacuation, every employee will be
instructed to make a visual search of his/her immediate work area and to report any items or
containers that are unusual or foreign to the normal operation of the area. DO NOT HANDLE
THE ITEM UNDER SUSPICION.
Evacuation of Building
If the decision is made to evacuate the building, all employees and customers will be instructed to
leave immediately and to exit from the building in an orderly manner. Employees should instruct
customers as to the proper exit to use in leaving the building. The employees should then conduct
a visual search in the manner described above. Upon completing the search, they should leave the
building until further instructions are received.
In the event of evacuation, all Department and personal valuables must be secured. Ideally these
item should be placed in locked files or desks. Since evacuation exposes the office to larceny, all
valuables must be under control during the process. Since all employees are away from their work
stations, precautions must be taken to prevent anyone but authorized search teams from entering
work areas.
Command Post
The area director will establish a command post in event of evacuation, manned by himself,
police officials, and such other personnel as may be necessary.
If a search team finds an object, a police official will be sent to the scene, and with the area
director and police officials in the command post, decisions can be made immediately on search,
evacuation, and what to do with objects found.
Remember to evacuate to a safe distance which is beyond that of a normal fire drill procedure,
preferably up to 300 feet, but as far as possible up to that distance. a detonation, even though the
building is evacuated, could still be extremely dangerous to personnel too close to the exterior of
the building. Consideration must also be given to the fact that the bomb is on or near the outside
of the building rather than in the interior and that more than one bomb may exist.
Detonation
In the event of a detonation, without prior threat or evacuation, or during evacuation, the situation
will be handled as any other disaster or emergency. NOTIFY THE POLICE IMMEDIATELY.
In addition to the above advance planning, the area director or cost center manager will:
2. At the scene of the explosion, identify those who are severely injured and cannot
be moved and those less severely injured who can be moved to treatment
locations.
4 . Ensure all employees and clients known to have been in the office are accounted
for.
Date:
Time:
Name:
Office:
QUESTIONS TO ASK:
7. Why?
Calm Street
Nasal Dishes
Angry Factory
Stutter Machinery
Excited Voices
Lisp Animals
Slow PA System
Raspy Clear
Loud Motor
Rapid Music
Deep Static
Soft House Noises
Ragged Local
Clearing Throat Long Distance
Laughter Office Machinery
Deep Breathing Phone Booth
Crying Other
Cracking Voice
Normal
Disguised
Distinct
Accent
Slurred
Familiar
Whispered
Threat language:
Well spoken
Incoherent
Obscenities
Taped
Irrational
Message read by threat maker
Did caller seem familiar with our building or operations, and how?
Remarks:
SIGNATURE: