QUESTIONNAIRE

Dear Sir/Madam Most humbly I request you to spend some time for filling up the questionnaire that would help me to study the a study of satisfaction level and preference of Kotak securities among consumers in Sambalpur. Your Co-Ordination in this regard is essential for my study. PART-A

NAME:

Address Contact no.:

Occupation: a)government b)private c)business d)others

please specify the profession Annual Income: less than 2,00,000 2, 00,000-4,00,000 4, 00,000-6, 00,000 6, 00,000-10, 00,000 10,00,000 and above GENDER: Male Age (in years): 20 1. Female 30 31-40 40 and above

Do you know about investment options available? Yes No

2 In which of these financial instruments do you invest into?

a)shares d)insurance g) real estate

b)bonds e)mutual funds h)others

c)commodity market f)banks

3) What are the most important things you take into account, while making any investment? a)risk b)return c)both

4) Do you have any knowledge of share markets? a) Partial If yes, Do you have Demat a/c trading a/c b) Complete c) Nil

5)since how long you have been investing in share? a)new investor b)>5 years c)5-10 years d)10-20 years e)more than 20 years 6) If you invested in Share Market, what has been your experience? a) Satisfactory returns received c) Unsatisfactory results b) Burned fingers d) No Result

7) Do you have idea about different products offered by Kotak Securities? Yes No

8). Do you have idea about different services offered by Kotak Securities? Yes No

9). Do you have knowledge about the functioning of Kotak Securities in your home district?

Yes

No

10)what were the factors,which influenced you in becoming a customer of Kotak securities? a) low price b) word of mouth c ) any other please specify 11) what is your purpose for share trading? a)long term investment 12) from where do you trade? a) Kotak securities b) from home through online 13) please specify the services factor of Kotak securities as compared to the other organisation co. name karvy India infoline Hdfc securities Icici direct India bulls Better with securities Kotak Par with securities Kotak Worse with securities Kotak b)short term gains

14) Which Share trading company provides good exposure? Co. name Kotak securities karvy India infoline HDFC securities ICICI direct Very high high medium low Very low

15). Through which broking house you prefer to invest? Kotak Securities Karvy Consultant ICICI Direct.com India infoline HDFC securities 16) Which Share trading company provides its Software to customers? Co name Kotak securities karvy ICICI direct India infoline HDFC securities Very high High medium low Very low

17)Which Share trading has a satisfying charges of Brokerage? Co name Kotak securities karvy ICICI direct India infoline HDFC securities Very high high medium low

18)please specify if you are getting any discount on services by Kotak securities Yes If yes: Cash discount quantity discount No

19)which is the medium of awareness for Kotak securities?

a)sales representative b)news paper c)hoarding d)magazines

e)tv adds/news channel f)word of mouth g)other please specify

20)please specify whether you are happy/satisfied with Kotak securities a)yes no

21) Think Investment Think kotak what is opinion about this slogan? Good Very Good Excellent

22)please highlight some suggestion for Kotak securities that would lead to your satisfaction a) b) c) Thanking you for spending your precious time in the study of my research work. Date: Place: Signature N.B. - This study is conducted for academic purpose only not for any other records.