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Brad Tritle
Patient Engagement in Healthcare How is it defined, does it have a significant on improving health and reducing the cost of care, what engagement initiatives are providers using, and what will future engagement look like?
Podcast length 52:39
Patient Engagement Defined & Why Its a Part of Meaningful Use Stage 2
The industry has yet to agree what the definition of patient engagement is The Center for Advancing Health Behaviors provides the best framework: Actions individuals must take to obtain the greatest benefit from the healthcare services available to them. The patient engagement movement originated from the convergence of three sources: #1 - Institute for Healthcare Improvements (IHI) triple aim which is: To improve the health of populations To decrease the per capita cost of care To improve the patient experience (which includes satisfaction) #2 - National Quality Forum Established National Priorities Partnership Provided input into the National Quality Strategy
Patient Engagement Defined & Why Its a Part of Meaningful Use Stage 2 (continued)
Specifically, Patients and families need to be involved in their own care. #3 - The Office of the National Coordinator for Health Information Technology (ONC) Released a National Health IT Strategic Plan Goal #4 states, Empower individuals through Health IT to improve their health in the healthcare system Ultimately the Congress appointed Federal Advisory Committee established a Health IT Rules Committee that added engagement as part of Meaningful Use Stage 2
Patient engagement goals requires that patient action will be more than 5% of a practices patients sending secure messages to the provider and more than 5% of the patients accessing their health information online
Patient Engagement Defined & Why Its a Part of Meaningful Use Stage 2 (continued)
Core objective #7 requires the healthcare provider to provide patients the ability to view online, download and transmit their health information within four business days of the information being available
Communication continues to be a basic hindrance to healthcare relationships. 50% of seniors do not bring a list of questions to cover during appointments with their doctors and more than 60% of seniors do not regularly bring a list of medications to their physician appointments. One-quarter of seniors never bring a list of medications.
Did you know? Stage 2 of the CMS EHR Incentive Programs will begin in 2014 for those Eligible Professionals (EPs) who have completed two stage 1 reporting periods. Stage 2 includes new objectives to improve patient care through better clinical decision support, care coordination, and patient engagement.
Essential elements of a practical and feasible patient engagement initiative beyond patient portals
Most people look to patient portals as the first step of engagement Some providers are offering patients the ability to download their information and store in in a data repository like Microsoft HealthVault allows patients to combine health information from multiple providers and medical devices Social media provides an interactive platform to engage patients Examples: Blogging (knowledge sharing) gather a list of commonly asked questions by patients and dedicate a blog post to each (e.g. The Top 5 health concerns for a 2 year old.) Facebook, Twitter Establishing a page/tweet stream for healthcare organizations can help build communities and trust through quality engagement Videos developing short clips that answer common patient questions and creating v-logs (video blogging), a YouTube channel or both!
Essential elements of a practical and feasible patient engagement initiative beyond patient portals (cont.)
Key tip - Healthcare providers unsure of whether social media is relevant should start by identifying where their patients are and then listening before developing a strategy
Did you know? The Journal of Internet Medical research reports that 60% of adults use the Internet to find desired health information.*
*Social media sites are emerging as a potential source for online health information. However, little is known about how people use social media for such purposes. via The Journal of Medical Internet Research)
Essential elements of a practical and feasible patient engagement initiative beyond patient portals (cont.)
As more patients turn to peers for advice about healthcare, social media will become more prominent in provider communications strategy Social media is evolving into a competitive advantage for healthcare providers who understand how to effectively use it it helps attract and retain patients Patients will communicate with or without your presence on social media
Did you know? A recent report by Nielsen revealed that 92% of participants recognize that the greatest source of influence comes from the people closest to us.
Industry Benchmarks
Kaiser Health is seen as an healthcare industry patient engagement benchmark over 2 million patients actively use their portal
Mayo Clinic and their work with patient portals is another example of a patient engagement industry benchmark provider
In a Healthcare Information and Management Systems Society (HIMSS) 2013 Leadership survey asking: What are your priorities for health IT? 28% of respondents said Meaningful Use 20% of respondents said optimizing their current system 2% said consumer related healthcare issues Effective patient engagement is evolving into a tool to attract patients It is in a healthcare providers best interest to make consumer engagement a priority Providers can place themselves at a competitive advantage & increase the quality of their services through patient engagement
Did you know? 83% of Americans dont follow treatment plans given by their doctors exactly as prescribed. 42% of Americans feel they would be more likely to follow their prescribed treatment plans if they received encouragement and coaching from their doctors between visits.
New Book on Patient Engagement: Engage! Transforming Healthcare Through Digital Patient Engagement
Available at HIMSS Web site: http://bit.ly/19V4Czb Collaborative effort between several healthcare professionals Wide range of provider viewpoints represented from small town practices to provider behemoths Contains case studies and recommendations in each chapter that can implemented by even small, private physicians Contains information on what Payors, Pharma, and patients themselves are doing around patient engagement Possible missing pieces of patient engagement outlined in book: A single, longitudinal, interoperable medical record under the patients control that crosses providers in order for providers to make the right decision, they need access to the right information Patients should proactively set up their own online medical records that aggregate health data into one single repository (e.g. Microsoft HealthVault)
Thank you to Brad for his time and knowledge for this podcast! To learn more about Brads current project, please visit: www.vitaphone.com
Contact Information
John Trader PR and Marketing Manager M2SYS Healthcare Solutions 1050 Crown Pointe Pkwy. Suite 850 Atlanta, GA 30338 jtrader@m2sys.com 770-821-1734 www.m2sys.com : twitter.com/rightpatient : facebook.com/rightpatient : linkedin.com/company/m2sys-technology