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1 2 3 4 5 6 NATIONAL DESTINATION CODES (NDCS) FOR FIXED TELEPHONE SERVICES ....................................... 1 THE OVERALL OPEN NUMBERING PLAN ............................................................................................................. 2 NATIONAL EMERGENCY NUMBERS ...................................................................................................................... 2 OTHER TOLL-FREE SHORT CODES FOR PUBLIC INFORMATION AND EMERGENCY SERVICES ...... 2 TOLL FREE HELPLINES BY PUBLIC AND PRIVATE SERVICE PROVIDERS ............................................... 3 FIXED TELEPHONY SERVICES ................................................................................................................................ 4 6.1 6.2 6.3 6.4 6.5 6.6 6.7 6.8 6.9 6.10 6.11 6.12 6.13 6.14 6.15 6.16 6.17 6.18 6.19 6.20 6.21 6.22 6.23 6.24 6.25 6.26 6.27 7 8 9 10 11 12 NAIROBI CITY ............................................................................................................................................................ 4 KWALE REGION ......................................................................................................................................................... 8 MOMBASA, MARIAKANI AND KILIFI REGIONS .................................................................................................. 8 MALINDI, LAMU AND GARSEN REGIONS ............................................................................................................ 9 VOI, WUNDANYI, MWATATE AND TAVETA REGIONS...................................................................................... 9 MACHAKOS, MAKUENI, MWINGI AND KITUI REGION ..................................................................................... 9 NGONG, KAJIADO, LOITOKITOK AND ATHI-RIVER REGIONS....................................................................... 10 GARISSA, HOLA, WAJIR AND MANDERA REGIONS ......................................................................................... 10 NAIVASHA AND NAROK REGIONS ...................................................................................................................... 11 NAKURU REGION ............................................................................................................................................... 11 KERICHO AND BOMET REGIONS .................................................................................................................... 11 ELDORET, TURBO, KAPSABET, ITEN AND KABARNET REGIONS ............................................................ 12 KITALE, MOIS BRIDGE, KAPENGURIA AND LODWAR REGIONS ............................................................. 12 BUNGOMA AND BUSIA REGIONS ................................................................................................................... 13 KAKAMEGA, MBALE, BUTERE AND MUMIAS REGIONS............................................................................ 13 KISUMU, MASENO AND SIAYA REGIONS...................................................................................................... 14 KISII, KILGORIS, OYUGIS AND NYAMIRA REGIONS ................................................................................... 14 HOMABAY AND MIGORI REGIONS ................................................................................................................. 15 MURANGA AND KERUGOYA REGIONS ......................................................................................................... 15 NYERI REGION .................................................................................................................................................... 15 NANYUKI REGION .............................................................................................................................................. 16 MERU, MAUA AND CHUKA REGIONS ............................................................................................................ 16 NYAHURURU AND MARALAL REGIONS ....................................................................................................... 16 KIAMBU AND KIKUYU REGIONS .................................................................................................................... 17 THIKA AND RUIRU REGIONS ........................................................................................................................... 17 EMBU REGION ..................................................................................................................................................... 17 MARSABIT AND MOYALE REGIONS .............................................................................................................. 17
MOBILE NETWORK TELEPHONY NUMBERS .................................................................................................... 18 ACTIVATED TOLLFREE NUMBERS ...................................................................................................................... 18 PREMIUM RATE NUMBERS FOR PREMIUM RATE SERVICES ...................................................................... 18 INTERNATIONAL SIGNALLING POINT CODES (ISPC) .................................................................................... 20 ASSIGNED GSM NETWORK COLOUR CODES .................................................................................................... 21 SHORT CODES ............................................................................................................................................................. 22 12.1 12.2 12.3 12.4 SHORT CODES FOR EMERGENCY AND CUSTOMER SERVICES ................................................................ 22 SHORT CODES ASSIGNED FOR VOICE MAIL AND OTHER PREPAID SERVICES .................................... 23 HARMONIZED SHORT CODES IN EAST AFRICA ........................................................................................... 23 FIVE (5) DIGIT COMMON SHORT CODES FOR SMS BASED PREMIUM RATE SERVICES ...................... 24
CCK/NUMBERING PLAN/LCS/NNP/2012 1 NATIONAL DESTINATION CODES (NDCs) FOR FIXED TELEPHONE SERVICES
NDC 20 21-29 40 41 42 43 44 45 46 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 66 67 68 69
Region Nairobi City Reserved for future use Kwale Region Mombasa, Mariakani and Kilifi Regions Malindi, Lamu and Garsen Regions Voi, Taveta, Wundanyi and Mwatate regions Machakos, Makueni, Kitui and Mwingi Regions Ngong, Kajiado, Loitokitok and Athiriver Regions Garissa, Hola, Wajir and Mandera regions Naivasha and Narok Regions Nakuru Region Kericho and Bomet Regions Eldoret, Turbo, Kapsabet, Iten and Kabarnet Regions Kitale, Moisbridge, Kapenguria and Lodwar Regions Bungoma and Busia Regions Kakamega, Butere, Mbale and Mumias Region Kisumu, Maseno and Siaya Regions Kisii, Kilgoris, Oyugis and Nyamira Regions Homabay and Migori Regions Muranga and Kirinyaga Regions Nyeri Region Nanyuki Region Reserved for future use Meru, Maua and Chuka Regions Thika and Ruiru Regions Kiambu and Kikuyu Regions Embu Region Marsabit and Moyale
Initial Digits 0 000 005 006 007 01 020 021-039 040-045 047-049 050-059 060-069 07 08 09 1 2-8 9
3
Services National Dialling Access International Dialling Access East Africa Regional Access Code for Kenya East Africa Regional Access Code for Uganda East Africa Regional Access Code for Tanzania Reserved for future growth National Destination Code/ Area Code for Nairobi Fixed Telephony Services Reserved for future growth Geographical NDC for Fixed Telephony Services Reserved for future growth Geographical NDC for Fixed Telephony Services For Geographical Numbers (2-digit NDC and 7-Digit Geographical Numbers ) Fixed Telephony Services Mobile Telephony or Find me anywhere Services Toll Free, Customer Services or Special Services (e.g. 0800) Premium Rate or Specially-Tariffed Services (e.g. 0900) Emergency Service 112, Short Codes for Customer, Premium Rate Services, Carrier Selection/Preselection and other helplines 7-digit Geographical Subscriber Numbers and Short Codes for SMS based Premium Rate Services Emergency 999 and Short Codes for Premium Rate and Customer Services
OTHER TOLL-FREE SHORT CODES FOR PUBLIC INFORMATION AND EMERGENCY SERVICES
Service Provider
Additional Information
109 110
116
National Steering Committee Response Centre On Peace Building And Conflict Management Disaster Responses National Disaster Response Centre Emergency Rescue Services in Lake Victoria Basin Implementation Lake Victoria, Indian Ocean and Commission (LVBC) in progress other waters in Kenya And Kenya Maritime Authority Child Helpline Child Helpline Kenya in Partnership with Children department of Home Affairs 2
CCK/NUMBERING PLAN/LCS/NNP/2012
Service helpline for Victims and those affected by HIV/AIDS Public Health for emergency health preparedness
1197
1199
Ministry of Public Operational Health and Sanitation helpline for victims of Alcohol NACADA Authority Operational and Drug abuse helpline for victims of Women Kimbilio Trust Implementation in Violence Progress helpline for victims of Gender HealthCare Operational Based Violence Assistance Kenya (HAK) G4S Security Services Kenya G4S Security Implementation in Limited public reporting/helpline Services Kenya Progress on security, safety and disaster Limited mitigation and general emergency responses Emergency disaster and health Kenya Red Cross Operational Response Services
254
INTERNATIONAL DIALING PREFIX IS 000 REGIONAL (EAST AFRICA) DIALING PREFIX 005 TO RWANDA 005 TO KENYA 006 TO UGANDA 007 TO TANZANIA NATIONAL DIALING PREFIX IS 0 EMERGENCY NUMBER IS 999, 112 CHILD HELP LINE 116
6.1 NAIROBI CITY
Operator Assigned
Service Area
Activation Status
20 20 20 20 20 20 20 20 20 20
20x xxxx 21x xxxx 22x xxxx 23x xxxx 24x xxxx 25x xxxx 26x xxxx 270/1/2/3xxxx 28x xxxx 29x xxxx 300/1/2/3 xxxx 31 xxxx
Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya Flashcom Telkom Kenya
Active Active Active Active Active Active Active Active Active Active. (To migrate to 310xxxx on replacement)
Nairobi Central
Nairobi Fixed Wireless
Nairobi Central
Nairobi Wireless
CCK/NUMBERING PLAN/LCS/NNP/2012
Operator Assigned
Service Area
Activation Status
20 20
32x xxxx 336 xxxx 337 xxxx 338 xxxx 339 xxxx 34 xxxx
Active Active
20
Telkom Kenya
Nairobi Central
20 20
35x xxxx 36x xxxx 374 xxxx 375 xxxx 386 xxxx 387 xxxx 388 xxxx 389 xxxx 39x xxxx 40x xxxx 418 xxxx 42x xxxx 434 xxxx 443 xxxx 444 xxxx 445 xxxx 465 xxxx
9 9
Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya
Parklands
20 20 20 20 20 20
9 9 9 9 9 9
20
Nairobi
Active
20
20
20
476 xxxx 477 xxxx 478 xxxx 479 xxxx 500 xxxx 501 xxxx 502 xxxx 503 xxxx 51x xxxx
EMNairobi Communicatio ns
Active
Nairobi
Active
Safaricom 5
Nairobi
Not Active
CCK/NUMBERING PLAN/LCS/NNP/2012
Operator Assigned
Service Area
Activation Status
20
20
Wananchi Group
Nairobi
Active
Nairobi South
20 20
20
20
20
600 xxxx 601 xxxx 683 xxxx 684 xxxx 685 xxxx 612 00xx 612 01xx 612 02xx 612 03xx 612 04xx 618 00xx 618 01xx 618 02xx 618 03xx 618 04xx 619 0xxx
9 9
Not Active
MTN Business
Nairobi
Not Active
20 20 20 20
64x xxxx 653 xxxx 655 xxxx 66x xxxx 675 xxxx 676 xxxx 677 xxxx 678 xxxx 679 xxxx 682 xxxx 69x xxxx 712 xxxx
9 9 9 9
iWayAfrica Kenya Limited Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya
Nairobi
Active
20 20 20
9 9 9
CCK/NUMBERING PLAN/LCS/NNP/2012
Operator Assigned
Service Area
Activation Status
20 20 20
9 9 9
20 20 20
760 xxxx 762 xxxx 778 xxxx 779 xxxx 78x xxxx 80x xxxx 81x xxxx 82 0xxx 82 1xxx 82 2xxx 82 6xxx 82 7xxx 82 8xxx 82 9xxx 833 xxxx 840 xxxx 850 xxxx 851 xxxx 852 xxxx 853 xxxx 854 xxxx 855 xxxx 856 xxxx 86x xxxx 870 xxxx 871 xxxx 872 xxxx 873 xxxx 876 00xx
9 9 9
Kenya DR Wireless LYLE Kenya Enterprise Data Freedom MTN Business Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya
20 20 20
9 9 8
Embakasi
20 20 20 20 20
9 9 9 9 9
Telkom Kenya Jamii Telecom Telkom Kenya Telkom Kenya Telkom Kenya
20
Telkom Kenya
Kahawa
Active
20
Flexible 7
Nairobi
Not Active
CCK/NUMBERING PLAN/LCS/NNP/2012
Operator Assigned
Service Area
Activation Status
20 20
876 01xx 876 02xx 876 03xx 876 04xx 877 xxxx 889 xxxx
Bandwidth
9 9
Nairobi Langata
Active Active
6.2
KWALE REGION
40 40
6.3
Operator Assigned
Service Area
Kwale Diani
Active Active
41
41 41 41 41 41 41 41 41 41
20x xxxx 222 xxxx 223 xxxx 231 xxxx 249 xxxx 26x xxxx 343 xxxx 447 5xxx 50x xxxx 53x xxxx 548 xxxx 63x xxxx 66x xxxx 670 xxxx 672 xxxx
Operator Assigned
Service Area
Telkom Kenya
Mombasa Central
Active
9 9 9 9 9 9 9 9 9
Telkom Kenya Telkom Kenya Telkom Kenya Telkom Kenya Safaricom Telkom Kenya Telkom Kenya Telkom Kenya Access Kenya
Makupa Mombasa Central Changamwe Nyali Mombasa Bamburi Bamburi Makupa Mombasa
Active Active Active Active Not Active Not Active Active Not Active Not Active
CCK/NUMBERING PLAN/LCS/NNP/2012
41 41
6.4
9 9
Mariakani Kilifi
Active Active
42 42 42
Operator Assigned
Service Area
Active Active Active. (To migrate to 454xxxx on replacement) Active Active. (To migrate to 663xxxx on replacement)
42 42
463xxxx 633xxx
9 8
Lamu Mpeketoni
6.5
43
6.6
Operator Assigned
Service Area
Telkom Kenya
Voi
Active
44
20/1xxx
Operator Assigned
Service Area
Machakos
44
33xxx
Makueni
44 44
442xxxx 50xxxxx
9 9
Kitui Machakos
Active. To migrate to 7-digit 202xxxx in future Active. To migrate to 7-digit 343xxxx in future Active Not Active
CCK/NUMBERING PLAN/LCS/NNP/2012
44
822xxx
Telkom Kenya
Mwingi
6.7
Operator Assigned
Service Area
Telkom Kenya
45 45
6.8
334xxxx 6622xxx
9 9
Operator Assigned
Service Area
Garissa Wajir
46 46 46
9 9 7
Active. Active. (To migrate to 7-digit 442xxxx in future) Not Active Not Active Active (To migrate to 7-digit 535xxxx in future) Active. (To migrate to 7-digit 626xxxx in future) Not Active Not Active
46
62xxx
Telkom Kenya
Hola
46 46
9 9
Mandera Mandera
10
Operator Assigned
Service Area
Naivasha Narok
50
Telkom Kenya
Gilgil
Current Number Series 221xxxx 224xxxx 222xxxx 80xxxxx 83xxxxx 8400xxx 85xxx
Operator Assigned
Service Area
Telkom Kenya Telkom Kenya Telkom Kenya Safaricom Kenya Data Network Telkom Kenya
Active Active Active Not Active Not Active Active (To migrate to 7-digit 888xxxx in future)
52 52
Current National Number Significant Series Number (N (S) N) 30xxx 7 31xxx 32xxx 402xxxx 9 64xxx 7
Operator Assigned
Service Area
Telkom Kenya
Kericho
Kericho Londiani
Active. (To migrate to 7-digit 203xxxx in future) Not Active Active (To migrate to 7-digit 666xxxx in future)
11
CCK/NUMBERING PLAN/LCS/NNP/2012 6.12 ELDORET, TURBO, KAPSABET, ITEN AND KABARNET REGIONS
53
Current National Number Significant Series Number (N (S) N) 201xxxx 9 203xxxx 206xxxx 42xxx 7
Operator Assigned
Service Area
Telkom Kenya
Eldoret
Active
Telkom Kenya
Iten
53
43xxx
Telkom Kenya
Kesses
53
52xxx
Telkom Kenya
Kapsabet
53 53
80xxxxx 82xxxx
9 8
Eldoret Kabarnet
Active. (To migrate to 7-digit 414xxxx in future) Active. (To migrate to 7-digit 434xxxx in future) Active (To migrate to 7-digit 525xxxx in future) Active Active. (To migrate to 7-digit 882xxxx in future)
Operator Assigned
Service Area
Telkom Kenya
Lodwar
54
Telkom Kenya
Kitale
54
Telkom Kenya
Lokichogio
Active (To migrate to 7-digit 222xxxx on systems replacements) Active (To migrate to 7-digit 203xxxx on systems replacements) Active. (To migrate to 7-digit 333xxxx on systems replacements)
12
Operator Assigned
Service Area
Telkom Kenya
55
24xxx
Telkom Kenya
55
30xxx
Telkom Kenya
Bungoma
Active. (To migrate to 7-digit 232xxxx on systems replacements) Active. (To migrate to 7-digit 252xxxx on systems replacements) Active. (To migrate to 7-digit 203xxxx on systems replacements)
Operator Assigned
Service Area
Telkom Kenya
Kakamega
56
45xxx
Telkom Kenya
Wodanga
56
51xxx
Telkom Kenya
Maragoli
56
641xxx
Telkom Kenya
Mumias
56
70xxxxx
Safaricom
Kakamega
Active; (To migrate to 7-digit 203xxxx on systems replacements) Active; (To migrate to 7-digit 464xxxx on systems replacements) Active; (To migrate to 7-digit 555xxxx on systems replacements) Active; (To migrate to 7-digit 664xxxx on systems replacements) Not Active
13
57
Current National Number Significant Series Number (N (S) N) 202xxxx 9 204xxxx 205xxxx 250xxxx 9
Operator Assigned
Service Area
Telkom Kenya
Kisumu
Active
57
34xxx
Kisumu
Not Active
Ugunja
57
351xxx
Telkom Kenya
Maseno
57
62xxx
Telkom Kenya
Nyangori
57 57
7610xxx 85xxxxx
9 9
Kisumu Kisumu
Active; (To migrate to 7-digit 343xxxx on systems replacements) Active; (To migrate to 7-digit 435xxxx on systems replacements) Active; (To migrate to 7-digit 666xxxx on systems replacements) Not Active Not Active
Operator Assigned
Service Area
Telkom Kenya
Kisii
58
6144xxx
Telkom Kenya
Nyamira
14
Current National Number Significant Series Number (N (S) N) 21xxx 7 22xxx 43xxx 7
Operator Assigned
Telkom Kenya
Homabay
59
Telkom Kenya
Sare
Active. (To migrate to 7-digit 212xxxx on systems replacements) Active. (To migrate to 7-digit 604xxxx systems replacement)
Operator Assigned
Telkom Kenya
Kerugoya
60
Telkom Kenya
Muranga
60
Telkom Kenya
Sagana
Active. (To migrate to 202xxxx on systems replacements) Active. (To migrate to 313xxxx on systems replacements) Active. (To migrate to 474xxxx on systems replacements)
61 61
Current National Number Significant Series Number (N (S) N) 200xxxx 9 201xxxx 202xxxx 203xxxx 52xxx 7 72xxx 7
Operator Assigned
Telkom Kenya
Nyeri
Active
Othaya Karatina
61 61
9 9
Nyeri Nyeri
Active.(To migrate to 515xxxx on systems replacements) Active. (To migrate to 457xxxx on systems replacements) Active Not Active
CCK/NUMBERING PLAN/LCS/NNP/2012
Operator Assigned
Service Area
Telkom Kenya
Nanyuki
Active
Operator Assigned
Service Area
Telkom Kenya
Maua
64
30xxx
Telkom Kenya
Meru
64
51xxx
Telkom Kenya
Nkubu
64
52xxx
Telkom Kenya
Isiolo
64
630xxx
Telkom Kenya
Chuka
Active. (To migrate to 202xxxx on systems replacements) Active. (To migrate to 313xxxx on systems replacements) Active. (To migrate to 505xxxx on systems replacements) Active. (To migrate to 535xxxx on systems replacements) Active.(To migrate to 563xxxx on systems replacements)
Operator Assigned
Service Area
Nyahururu Maralal
16
Operator Assigned
Service Area
Telkom Kenya
Kiambu
Operator Assigned
Service Area
Telkom Kenya
Thika
67
52xxx
Telkom Kenya
Kalimoni
67
585xxxx
Telkom Kenya
Ruiru
Active. (To migrate to 212xxxx on systems replacements) Active. (To migrate to 535xxxx on systems replacements) Active
Current National Number Significant Series Number (N (S) N) 30xxx 7 31xxx 32xxx
Operator Assigned
Service Area
Telkom Kenya
Embu
Operator Assigned
Service Area
Marsabit Moyale
17
National Destination Code (NDC) and Number Series 0700 xxxxxx 0710 xxxxxx 0720 xxxxxx 0730 xxxxxx 0750 xxxxxx 0770 xxxxxx 0785 xxxxxx
8
to 0708 xxxxxx to 0719 xxxxxx to 0729 xxxxxx to 0739 xxxxxx to 0756 xxxxxx to 0775 xxxxxx to 0789 xxxxxx
Licensee
Safaricom Safaricom Safaricom Airtel Networks Kenya Essar Telecom Kenya Telkom Kenya Airtel Networks Kenya
Number Series Activation Status Active Active Active Active Active Active Active
Toll Free Numbers 0800 2xx xxx 0800 400 00x to 0800 400 04x 0800 41000x 0800 545450
Licensee Telkom Kenya Adtel Phone Company Internet Protocol Extreme Company LTD All Operators
Type of Service Toll free Toll free Call centre To be used Unisystem Africa Company for Customer Services Toll free for use by LG Toll free for use by Samsung Electronics Toll free Toll free Toll free Toll free For activation of prepaid Services
0800 545454/5 0800 545545 0800 720xxx to 0800 724xxx 0800 730xxx to 0800 734xxx 0800 750xxx 0800 767683 0844 and 0845
All Operators All Operators Safaricom Airtel Kenya Essar Telecoms EM -Communications Telkom Kenya
Associated Services/Appli cations Information Services, educational promotions, quizzes, subscription to information
Information Convergence Technology 0900 020001X Airtouch Connections LTD 0900 002030 Fixed and 18
CCK/NUMBERING PLAN/LCS/NNP/2012
Numbers Assigned 0900 004444 0900 004688 0900 005678 0900 007282 0900 008382 0900 088888 0900 2XXXXX
Activation Status
0 900 2xxxxx
0 900 3xxxxx
0 900 4xxxxx
0 900 4xxxxx
0 900 5xxxxx
Information Services, educational promotions, quizzes, subscription to information Information Services, educational promotions, quizzes, subscription to information Information Services, educational promotions, quizzes, subscription to information Information Services, educational promotions, quizzes, subscription to information Information Services, educational promotions, quizzes, subscription to information
Active Active
0900 331XXX
VTS Phoneworx
Downloads
Active
Cellulant
Downloads
Active
0900 44XXXX
Cellulant
Downloads
Active
0900 50000X
Active
0900 55XXXX
Active
CCK/NUMBERING PLAN/LCS/NNP/2012
Numbers Assigned
Type of Service offered Harambee; Redeemable mobile SMS Vouchers IVR Services
Activation Status
0 900 7xxxxx Auctions, Voting, lottery and gaming Information services, auctions, lottery and gaming Information Services, educational promotions, quizzes, subscription to information Adult information Services
0 900 7xxxxx
0900 770XXX
0 900 8xxxxx
Premium rate
Active
Active Active
0900 888XXX
Premium rate
Active
0900 9xxxxx
(International Signalling Point Codes Assigned in accordance with ITU-T Recommendation Q708) ISPC 6-078-0 6-078-1 6-078-2 6-078-3 6-078-4 6-078-5 6-078-6 6-078-7 6-079-0 6-079-1 Name Of Assigned Operator Telkom Kenya Limited Telkom Kenya Limited Safaricom Limited Airtel Networks Kenya Limited Safaricom Limited Telkom Kenya Limited Jamii Telecommunications LTD Kenya Data Network Essar Telecom Kenya Limited Airtel Networks Kenya Limited 20
CCK/NUMBERING PLAN/LCS/NNP/2012
Name Of Assignee Airtel All operators Safaricom Essar Telecom Kenya Limited Telkom Kenya
Service Area For GSM sites away from borders For GSM Operator Sites along borders with Uganda and Tanzania For GSM sites away from borders For GSM sites away from borders For GSM sites away from borders
21
CCK/NUMBERING PLAN/LCS/NNP/2012 12 SHORT CODES 12.1 SHORT CODES FOR EMERGENCY AND CUSTOMER SERVICES
Application Or Service Customer care and information services Directory information service
109 110
1195
1197
1199
Assignee All operators Jambo Call Information Centre National Steering committee response All operators centre on peace building and conflict management National Emergency response centre All operators Emergency Rescue Services in Lake All operators Victoria, Indian Ocean and other waters within Kenya Police, Emergency and SoS All operators Childline help All operators Toll Free helpline for Liverpool VCT All operators helpline on HIV/AIDS Toll Free helpline for Ministry of Public All operators Health for emergency health preparedness Toll Free helpline for NACADA All operators Authority helpline for victims of Alcohol and Drug abuse Toll Free helpline for HealthCare All operators Assistance Kenya (HAK) assistance helpline for victims of Gender Based Violence Toll Free helpline for G4S Security All operators Services Kenya Limited public reporting/helpline on security, safety and disaster mitigation and general emergency responses Toll Free helpline for Kenya Red cross All operators Emergency Response
Operational
Operational
Operational
22
CCK/NUMBERING PLAN/LCS/NNP/2012 12.2 SHORT CODES ASSIGNED FOR VOICE MAIL AND OTHER PREPAID SERVICES
Application Customer care and information services For future use Voicemail deposit Voicemail retrieval For future use For future use Recharge
Assigneee All operators All operators All operators All operators All operators All operators All operators
Ussd Format
131
Check Balance
All operators
*130*digits# on Essar Telecom and Telkom Kenya networks *131# on Essar Telecom and Telkom Kenya networks
Area Of Harmonization Short Codes Customer Service 100 Recharge 130 Check Balance 131 Voicemail deposit 121 Voicemail retrieval 123 Emergency, Police & SOS 112 Emergency Rescue Services in Lake Victoria and 110 other waters Carrier Selection/Pre-selection 17x/18x
23
CCK/NUMBERING PLAN/LCS/NNP/2012 12.4 FIVE (5) DIGIT1 COMMON SHORT CODES FOR SMS BASED PREMIUM RATE SERVICES
Short Code 126xx to 149xx 145xx to 149xx 1501 1521 1522 1525
Application Or Service.
Short Text Downloads, Educational, Information Services, Status Checks, Weather Information and Related Services.
Any Comments For future use For future use Assigned to all operators Assigned to all operators Assigned to Airtel Assigned to Safaricom, Airtel and Telkom Kenya Assigned to all operators For future use Available For future use Available Available Available Available Available Available Available Available Available Available For future use
Voting, gaming, lottery, price draws, phone to win etc Porting Service Access Code Emergency helpline for Kenyatta National Hospital, Nairobi Toll Free Airtel Money customer support M-health services
1555 160xx to 169xx 17xx to 18xx 190xx to 199xx 20xxx to 25xxx 26xxx to 29xxx 30xxx to 35xxx 35xxx to 39xxx 40xxx to 45xxx 46xxx to 49xxx 50xxx to 59xxx 60xxx to 69xxx 70xxx to 79xxx 80xxx to 89xxx 900xx to 989xx
Carrier Selection/Pre-selection
Short Text Downloads, Educational, Information Services, Status Checks, Weather Information and Related Services. Short Text Downloads, Educational, Information Services, Status Checks, Weather Information and Related Services.
24