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NEW YORK UNIVERSITY ROBERT F.

WAGNER GRADUATE SCHOOL OF PUBLIC SERVICE

Prof. Roy Sparrow Fall 2005 _____________________________________________________________________ 3009 Puck Building Office Hours: 212-998-7505 Tue. 5-6; Wed. 4-5 roy.sparrow@nyu.edu and by appointment

P11.2116 Developing Management Skills

This course focuses on the critical personal and interpersonal skills needed for effective leadership and supervision. There are four broad course objectives. First, the course examines the role of skills and experience in managerial work and the prospects for changing and improving behavioral characteristics of managers. Second, it explores the competencies needed for accomplishing those aspects of a manager's job requiring personal adaptation and interpersonal interaction. Third, it examines the manager as a thinker, creator, and problem solver with the aim of enhancing and improving each student's capacity for creative analysis and problem solving in public and nonprofit organizations. Fourth, it offers opportunities to strengthen oral and written communication skills. The focus on behavioral and interpersonal skills will include examination of research by social and behavioral scientists. This knowledge will be reinforced through applications in case studies, role plays, and exercises. The methodology of this course is designed to solidify learning through practical application and interpersonal interaction. Success in achieving course objectives depends critically on thorough preparation for each class and full participation. Prerequisite: P11.2110 or permission of the instructor

Books and Material Required for Purchase 1. David Whetten and Kim Cameron, Developing Management Skills, 6th edition. Pearson Prentice Hall, 2005 Daniel Goleman, Richard Boyatzis, and Annie McKee, Primal Leadership: Learning to Lead with Emotional Intelligence. Harvard Business School Press, 2004

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Developing Management Skills P11.2116 Course Overview 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14.

Sparrow Fall 2005

Introduction (Sept. 12) Managerial Roles and Competencies (Sept. 19) Self-Awareness: Emotional Foundations of Personal Growth (Sept. 26) Self-Awareness: Developing Self Awareness (Oct. 3) Self-Awareness: Tools for Reflection (Oct. 17) Self-Awareness: Stress Management (Oct. 24) Problem-Solving Skills for Managers (Oct. 31) Communication Skills (Nov. 7) Managerial Power and Influence (Nov. 14) Motivation Techniques and Performance Improvement I (Nov. 21) Motivation Techniques and Performance Improvement II (Nov. 23) Managing Conflict (Nov. 28) Empowering and Delegating (Dec. 5) Working in and Leading Effective Teams (Dec. 12)

Course Requirements: Brief written assignments applying concepts and methods, in-class participation, and a term paper. The term paper is due Dec. 19. Final grade will be computed as follows: Participation 50% and term paper 50%. Participation component will take account of both written assignments (non-graded) and in-class participation.

Course Topics: 1. Introduction (Sept. 12)

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Managerial Roles and Competencies (Sept. 19) Required reading Robert Quinn, Beyond Rational Management (excerpt -- handout) David Whetten and Kim Cameron, Developing Management Skills, pp. 1-22

Developing Management Skills P11.2116

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Recommended reading Henry Mintzberg, The Nature of Managerial Work, pp. 28-99; 165-198 J. Sterling Livingston, "Myth of the Well-Educated Manager," Harvard Business Review (January-February, 1971) Dalmar Fisher and William R. Torbert, The Chaotic Action Awareness of Transformational Leaders, in Personal and Organizational Transformations (McGraw-Hill) Assignments due: 1. Personal Assessment of Management Skills in Whetten and Cameron, pp. 2327; complete questionnaire prior to class. 2. SSS Software In-Basket Exercise, pp. 28-39. Carefully follow instructions on p. 28-29. (To be handed in.)

3. Self-Awareness: Emotional Foundations of Personal Growth (Sept. 26) Required reading Goleman, Boyatzis, McKee, pp. 3-52, 248-256 Recommended reading: Daniel Goleman, Emotional Intelligence (Bantam Books, 1995) Daniel Goleman, Working with Emotional Intelligence (Bantam Books, 1998) Manfred F. R. Kets De Vries, Leaders, Fools, and Impostors: Essays on the Psychology of Leadership (Jossey Bass, 1993) Warren Bennis and Burt Nanus, Leaders: The Strategies for Taking Charge (Harper and Row, 1985) Assignment due Exercise for Interviewing Managers, Whetten and Cameron, p. 27-28. (For use in class and to be handed in.)

Developing Management Skills P11.2116 4. Self-Awareness: Developing Self-Awareness (Oct. 3) Required reading: Whetten and Cameron, pp. 41-93 Assignment due

Sparrow Fall 2005

1. The skill pre-assessment instruments pp. 42-53 must be completed before reading the chapter and prior to class. 2. Complete exercise on p. 86-87. (For use in class and to be handed in.) 3. Complete exercise on pp. 89-91. (This is for your personal benefit, but it will be useful for the exercise in Week 5 and possibly for your term paper. 5. Self-Awareness: Tools for Reflection (Oct. 17) Required reading Goleman, Boyatzis, McKee, pp. 53-112 Assignment due Complete a personal development exercise based on Boyatziss theory of selfdirected learning, p. 110. 6. Self-Awareness: Stress Management (Oct. 24) Required reading Whetten and Cameron, pp. 95-152 Assignments due 1. Complete self-assessments on pp. 96-101 prior to class. 2. Complete exercises on pp. 145-150 prior to class. 3. Complete at least one of the skill application activities on pp. 151-152. 4. Proposed term paper topic due (one or two paragraphs).

Developing Management Skills P11.2116 7. Problem-Solving Skills for Managers (Oct. 31) Required reading: Whetten and Cameron, pp. 153-205 Recommended reading:

Sparrow Fall 2005

Max Bazerman, Judgement in Managerial Decision Making (John Wiley, 1998) James G. March and Johan P. Olsen, Ambiguity and Choice in Organizations (Universitetsforlaget, 1979) Edward de Bono, Lateral Thinking for Management (Penguin Books, 1971) Assignments due 1. Complete skill assessment instruments on pp. 154-159 prior to reading the chapter. 2. Read the instructions and case for the exercise on pp. 197-200. It will be completed in class. 3. Think of situations where you can apply the skills covered in this chapter. Points 2 and 3 on pp. 204-205 should be helpful. Try to outline an approach to creative problem solving as suggested. 8. Communication Skills (Nov. 7) Required reading: Whetten and Cameron, pp. 207-246 Recommended reading: W. V. Haney, Communication and Interpersonal Relations (Irwin, 1979) R. C. Huseman, et al., Interpersonal Communication in Organizations (Holbrook, 1976) John Fielden, "What Do You Mean I Can't Write?" in Harvard Business Review (May-June, 1964) Carl R. Rogers and F.J. Roethlisberger, "Barriers and Gateways to Communication," Harvard Business Review (July-August, 1952)

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Assignments due 1. Complete skill assessment instruments on pp. 208-211 2. Prepare fully for discussion of the cases on pp. 237-240 3. Prepare the skill practice on pp. 241-243 4. Do not read the Byron v. Thomas application exercise on pp. 243-244 5. Prepare skill application question 3 or 4 on p. 245 (to be handed in) OR complete the Application Plan and Evaluation on pp. 245-246 (to be handed in).

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Managerial Power and Influence (Nov. 14) Required reading: Whetten and Cameron, pp. 247-294 Recommended reading: Leavitt, pp. 345-396 Jeffrey Pfeffer, Managing with Power: Politics and Influence in Organizations (Harvard Business School Press, 1992) Rosabeth Moss Kanter, "Power Failure in Management Circuits," Harvard Business Review (July-August, 1979) Henry Mintzberg, Power in and around Organizations, (Prentice Hall, 1983) Assignments due 1. Complete assessment instruments on pp. 248-250 prior to reading chapter. 2. Prepare case on pp. 277-286 for discussion in class. 3. Be prepared to discuss in class the skill practice exercises on pp. 287-292. 4. Complete one of the assignments on pp. 293-294. May be discussed in class; to be handed in.

Developing Management Skills P11.2116

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Motivation Techniques and Performance Improvement I (Nov. 21) Required reading: Whetten and Cameron, pp. 295-340 Recommended reading: Abraham Maslow, Motivation and Personality (Harper and Row,1957) Victor Vroom, Work and Motivation (Wiley, 1974) David C. McClelland, Power: The Inner Experience (Irvington, 1975) J. Sterling Livingston, "Pygmalion in Management," Harvard Business Review (July-August, 1969) Frederick Herzberg, One More Time: How Do You Motivate Employees? Harvard Business Review (January-February, 1968) Assignments due 1. Complete assessment instruments on pp. 296-298 prior to reading chapter. 2. Prepare the case on pp. 326-332. 3. Complete the skill practice exercises on pp. 333-338. 4. Prepare one of the questions on pp. 339-340. To be discussed in class and handed in.

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Motivation Techniques and Performance Improvement II (Nov. 23) Required reading Goleman, Boyatzis, McKee, pp. 113-168, 191-248 Whetten and Cameron, pp. 490-515 Assignment due Complete assessments prior to class, pp. 486-489 (except for Strongest SelfFeedback)

Developing Management Skills P11.2116

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Managing Conflict (Nov. 28) Required reading Whetten and Cameron, pp. 341-395 Recommended reading: Leavitt, pp. 469-470, 498-531 W.P. Smith, Conflict and Negotiation: Trends and Emerging Issues, Journal of Applied Social Psychology, Vol. 17, pp. 631-677. A. Taylor and J.B. Miller, eds., Conflict and Gender, Hampton Press, 1994 Warren Schmidt, et al., The Management of Conflict (Xicom, Inc., 1974) S. P. Robbins, Managing Organizational Conflict: A Non-traditional Approach (Prentice Hall, 1974) Assignments due

1. Complete skill assessment instruments on pp. 342-344 prior to class. 2. Prepare the skill practice exercises on pp. 379-386 according to instructions. 3. Prepare the exercise on pp. 386-392 strictly according to instructions. 4. Complete one of the questions on pp. 393-395. 13. Empowering and Delegating (Dec. 5) Required reading Whetten and Cameron, pp. 397-442 Assignments due 1. Complete assessment instruments on pp. 398-400. 2. Prepare cases on pp. 432-433.

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3. Prepare the skill practice exercise on pp. 434-438. (Make notes for yourself. Some of these memos and scenarios will be discussed in learning teams in class.) 4. Complete one of the questions on p. 441. 14. Working in and Leading Effective Teams (Dec. 12) Required reading: Whetten and Cameron, pp. 443-473 Goleman, Boyatzis, McKee, pp. 171-190 Recommended reading: Leavitt, pp. 408-468 J.R. Hackman, Groups that Work (and those that Dont), Jossey-Bass, 1990 Paul S. Goodman and Associates, Designing Effective Work Groups (JosseyBass, 1986) Assignments due 1. Complete assessment instruments on pp. 444-446. 2. Prepare case and exercises on pp. 474-482.

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