Interactions Simplified

Whitepaper

Ameyo TCO comparision with hardware based legacy solutions

Ameyo TCO comparision with hardware based legacy solution

Whitepaper

Introduction
Customer interactions are the cornerstone of successful businesses. However, there are important pillars like Operations, HR, IT and Support wherein high costs are always involved, from reaching-out to prospects or managing current customers support related activities. Reducing the cost of operations related to Customer Interaction Management (CIM) without comprising on technology deployed is the balance that most companies try to achieve. The demands of the market in the current scenario are efficient solutions which reduce the Total Cost of Ownership (TCO). This is true across all domains and verticals to optimize costs as money saved is money earned. The ideal solution ensures that costs are kept to a minimum and productivity at a maximum thereby increasing operating margins.

Solution Type

Differentiators

AMEYO solution

AMEYO is an IP based, hardware agnostic solution Built on open architecture, it saves costs and effort involved in maintaining
proprietary hardware

Is Scalable due to its object oriented development Is preferred for large-scale operations commonly associated with enterprises Is Configurable to match Enterprise business need No expert workforce is needed Has lower capital expenditure Gives more productivity year on year basis AMEYO is not subject to the wear and tear of legacy devices
Hardware-based Legacy Solution

Legacy hardware based solutions are now being replaced by software Investment in multiple boxes is still needed for a complete setup High initial and ongoing costs. Limited scope for lowering of TCO Composed mainly of intricate hardware components that need expert knowledge Dependence on hardware means investment in heavy customizations is required Scaling up involves additional licensing , time and manpower costs Adds to multiplicity of hardware and maintenance issues

info@drishti-soft.com

2013 Drishti-Soft Solutions Pvt. Ltd. All rights reserved.

Page-1

Ameyo TCO comparision with hardware based legacy solution

Whitepaper

Cost Comparisons
In any solution, there is cost associated with both Hardware and Software. With a Hardware-based Legacy Solution, this cost is multiplied further with its dependency on Proprietary Hardware as compared to IP-based hardware agnostic software solutions like AMEYO.

Hardware-based Ameyo

60%

45% 11% 0% 5% 25% 0%

Product

Setup

AMC

Training

Customization

IT Resource

Upgrade

*Source: Customer feedback survey

Most enterprises investing in Hardware-based Legacy solutions are unaware of the fact that upgrading costs are separate from AMC which costs more to the company. With the architecture of AMEYO, the solution provides upgrades as part of the AMC.

Over $700,000 Savings in Operations Cost

Hardware-based Ameyo

2013

2014

2015

2016

2017

2018

2019

2020

2021

2022

*Source: Industry resources

AMEYO solution

Hardware-based Legacy Solution

Configurable solution Extensive product/shelf life due to SOA GUI based configuration for backend and frontend Faster turnaround time Does not require specialized training Cost-efficient AMC due to software base
info@drishti-soft.com

Upgrade is required every 5th year Limited shelf-life due to wear and tear Customizations take 5 times the amount of AMEYO Costs are 5 times the amount of AMEYO Specialized Training Required for Maintenance High AMC cost due to proprietary hardware

2013 Drishti-Soft Solutions Pvt. Ltd. All rights reserved.

Page-2

Ameyo TCO comparision with hardware based legacy solution

Whitepaper

Enterprises function on Operations, HR and Technology. While the cost incursions on both HR and Operations are in constant flux, it is the technology which can optimize the operating cost. This implies that if ideal technology were to be deployed, it could prove as revenue saving path. Therefore, the right technology with the same operating budget can balance the equation of cost optimization without a compromise on the quality front. The only investment required in the AMEYO solution is the initial procurement of the product. A Hardwarebased Legacy Solution on the other hand, due to its dependence on Proprietary Hardware and the maintenance of such hardware due to its specialized nature and regular wear and tear would increase costs.

Days Spent in Customization Over 10 years

Total Days

Ameyo

Hardware-based

50

100

150

200

250

300

350

The role of technology is that of a multiplier, it ensures that the business is at its productive peak and managed optimally. It is essential for businesses to have a highuptime and fast turnaround time for set-up & customization. In terms of pure customizations and setup time AMEYO is faster (the above graph depicts basic IVR and CRM customization). Due to its SOA based architecture, AMEYO delivers faster time to market by giving
you the power of easy configuration as per business needs.

Hardware based legacy solutions on the other hand takes almost 5x the customization effort and time.

info@drishti-soft.com

2013 Drishti-Soft Solutions Pvt. Ltd. All rights reserved.

Page-3

Ameyo TCO comparision with hardware based legacy solution

Whitepaper

The AMEYO advantage

AMEYO provides a complete communication platform, by replacing the existing control unit of a Hardwarebased Legacy Solution with an open-source engine. The proprietary nature of these products is now no longer a limiting factor and the configurations can be made as per requirements. The combination of PSTN interface technology, open standards and open source IP-based Solution components result in a very high level of functionality and cost efficiency.

Department & role specific modules Need-based routing

Customizable

Future-ready

IP based networks Easy migration path to future Multi-tenancy

Increase in Business Availability Maximum customer contact SLA Management

Reliable

Holistic Approach

Extensible

Adaptable to different service use models (SaaS or On-Premise) Least turn-around time (Quick time to market) with rapid feature development.

CRM Configuration for user-friendly interface Modifications in run-time campaign and process parameters

Configurable

Manageable

Centralized management of users and processes Single-site & Multi-site environments

Flexible

Focused, multi-layered development Application composition Quick and easy integration with third-party applications
Stable

Auto-failover support Automated test beds for advanced testing Robust with 99.999% uptime
Scalable

Easy activation of licenses Configurable Rapid deployment

Tailor-fit

Feature-rich (Inbound, Outbound and Advanced Capabilities) Pre-integrated (Agent, Voice Logger, Graphical Supervision and Reporting Capabilities) Pick and choose capabilities based on business requirements

info@drishti-soft.com

2013 Drishti-Soft Solutions Pvt. Ltd. All rights reserved.

Page-4

Ameyo TCO comparision with hardware based legacy solution

Whitepaper

Recent Customer Experience We had very rigorous selection parameters like TCO, resource requirement, ease of use, product configuration, training, scalability as well as credentials. Ameyo contact centre suite did fulfill all these parameters to become our chosen partner to deliver delightful experience to our customers. Another important factor that favored Ameyo was the product support without any price escalation for the existing offering. This was very beneficial in the long run for us as we avoided additional costs and its true that money saved is money earned

Sachin Kinra
Business Head, Dial62 service

Customers

Awards and Appreciation

Drishti-Soft Solutions Pvt. Ltd. Main Office - INDIA +91-124-4771000 +91-124-4039120 www.drishti-soft.com

Drishti Philippines, Inc. Philippines +632-923-8136 +63-905-331-5418 +632-7521416 www.drishti-soft.ph

India | Philippines | Sri Lanka | Bangladesh | Malaysia | Indonesia | Vietnam | Africa | Middle East | USA

info@drishti-soft.com

2013 Drishti-Soft Solutions Pvt. Ltd. All rights reserved.

Page-5