Bachelor of Business Administration Semester 3 Subject Code: BBA302 Subject: Human Resource Management (Book ID: B1596) Model

Question Paper
Marks: 140 Duration: 2 hours

Part A - 1 marks question (Question 1 to 50)

1. Who among the following is responsible for negotiating collective bargaining agreements with employee unions and associations? a. HR generalist b. Training and development specialist c. Employee relations officer d. Legal officer

2. Which of the following concepts considered employees as the most valuable asset of the organisation? a. Human relation concept b. Paternalism concept c. Humanitarian concept d. Goodwill concept

3. Who among the following are responsible for formulating welfare and personnel policies for workers? a. Labour officers b. Human resource managers c. Financial managers d. Marketing managers

4. Which of the following is concerned with the human relationships within an organisation? a. Production and Operations Management b. Human Resource Management c. Financial Management d. Personnel Management

5. In which of the following forecasting techniques is the top-down or bottom-up approach followed? a. Workload analysis b. Ratio analysis c. Managerial judgement d. Regression analysis

6. _______________ ensures that the organisation keeps moving in its well-defined course despite any retirements/exits. a. Creating highly talented personnel b. Appointing HR managers c. Succession planning d. International strategies

7. Which of the following options refer to upgrading of responsibility, scope and challenges to make the job rich in its contents, so that an employee gets more satisfaction while performing that job? a. Job enrichment b. Job simplification c. Job engineering d. Job enlargement

8. Which among the following options provide information about the location, the organisational structure and number of people reporting? a. Organisational information b. Functional information c. Job location

d. Degree of supervision

9. Recruitment involves seeking and attracting a pool of people from which qualified candidates for job vacancies can be chosen. Who said this? a. Terry b. Flippo c. Yoder d. Byars and Rue

10. Which of the following recruitment need arises due to the changes in the organisation and its policy? a. Planned b. Anticipated c. Unexpected d. E-recruitment

11. Which of the following is part of the external factors of recruitment? a. HR plan b. Competitors c. Organisational and recruitment policies d. Cost of recruitment

12. Which of the following tests duplicate the activities and problems that employees face in their work? a. Achievement test b. Case study test c. Simulation test d. Polygraph test

13. _________________ is a test that helps predict job performance of an incumbent. a. Validity b. Perception

c. Reliability d. Fairness

14. Which of the following are common in organisations, where the interviewer is seen to be rude or aggressive? a. Polygraph tests b. Reference check c. Medical examination d. Stress interviews

15. _______________ is given by the HR department or supervisor to ensure that all issues have been clarified to the employee and that all queries have been answered properly. a. General induction b. Serial induction c. Specific induction d. Follow up induction

16. Which of the following induction techniques helps to change the old mind-set of the new member so that a new set of values and norms can be taught easily? a. Disjunctive Induction b. Formal Induction c. Divestiture induction d. Collective Induction

17. ________ is a planned process to modify attitude, knowledge or skill behaviour through learning experience to achieve effective performance in an activity or range of activities. a. Induction b. Training c. Recruitment d. Selection

18. __________________ analyses how well the individual employee is doing the job as well as areas of improvement.

a. Training need analysis b. Task analysis c. Man analysis d. Organisational analysis

19. While training is an event and focuses on short-term goals of the organisation, __________________ is a process and focuses on the long term goals of the organisation. a. Selection b. Development c. Induction d. Recruitment

20. ________________ is an unplanned, informal way of training where supervisor tells the method of doing a particular job. a. Job instruction training b. Apprenticeship c. Coaching d. Mentoring

21. _____________________ prepares the employees to perform in the areas other than their regular work. a. Diversity training b. Cross functional training c. Literacy training d. Team training

22. In which of the following kinds of bias, the rater looks at one trait of the person and neglects other aspects? a. Error of central tendency b. Leniency and strictness c. Halo effect d. Recency error

23. _________ is a method of evaluating the behaviour of employees in a work place in both quantitative and qualitative aspects of job performance. a. Training b. Performance appraisal c. Recruitment d. Selection

24. ________________________ is used when motive of appraisal is executive development. a. 360-degree appraisal b. Self-appraisal c. Appraisal by results d. Assessment Centre

25. Which among the following is a combination of the rating scale and critical incident technique of employee performance evaluation? a. Behaviourally Anchored Rating Scales b. Human Asset Accounting Method c. Assessment Centre d. Straight Ranking Method

26. A ______ is the amount paid to the worker to ensure at least the bare sustenance of life and also to preserve the efficiency in work. a. Fair wage b. Living wage c. Minimum wage d. Subsistence wage

27. Which wage system does not provide for any incentive for high productive workers? a. Incentive wage plan b. Piece rate c. Time rate

d. Wage and salary survey

28. Which theory states that labour is considered as a commodity that can be purchased by paying the subsistence wage? a. Residual claimant theory b. Subsistence theory c. Surplus value theory of wages d. Marginal productivity theory

29. In which of the following wage fixations is the quality of work compromised? a. Time rate b. Wage and salary survey c. Incentive wage plan d. Piece rate

30. Who said that profit-sharing is an arrangement by which employees receive a share, fixed in advance of the profits? a. F.W.Taylor b. H.L.Gantt c. Prof. Seager d. James Rowan

31. Which among the following plan provides for two piece rate systems? a. Taylor's Differential Piece Rate Plan b. Merries Multiple Piece Rate System c. Gantt Task and Bonus Plan d. Emersons Efficiency Plan

32. In which plan is the minimum premium 33.33 per cent of the time saved? a. Bedeaux Point Plan b. 100 Per Cent Time Premium Plan c. Rowan Premium Plan

d. Halsey Premium Plan

33. Which of the following types of counselling is neither counselee-centred nor counsellor-centred? a. Non-directive counselling b. Directive counselling c. Participative counselling d. Professional counselling

34. Red hot stove rule draws a comparison between hot stove and _____________________. a. Discipline b. Grievance c. Counselling d. Employee relations

35. Which of the following is an objective of employee counselling? a. Grievances related to work timing, shifts and schedules. b. Grievances related to inadequate wages, incentives, increments and unfair compensation offered to other employees. c. Better understanding of oneself. d. Proper formulation and communication of rules.

36. Which of the following forms of discipline encourages employees to follow rules and regulations? a. Corrective discipline b. Positive discipline c. Negative discipline d. Preventive discipline

37. Which of the following are the pre-requisites of a grievance procedure? a. Simple and expeditious b. Equal treatment c. Written mode of communication

d. Recognition of employee associations

38. In which of the following phases workers exercise some influence in decision-making? a. Consultation b. Domination c. Delegation d. Participation

39. In which of the following stages will the organisational environment supports employee to participate in major issues of the organisation? a. Stage 1 b. Stage 5 c. Stage 3 d. Stage 2

40. On which of the following options is the selection criteria primarily based in domestic HRM? a. Language skills b. Ability to work in different time schedules c. Job requirements d. Cultural sensitivity

41. _________________ is also known as full counselling. a. Directive counselling b. Non-directive counselling c. Participative counselling d. Non-participative counselling

42. In __________________ kind of counselling, the counsellor and the counselee mutually establish a relationship among themselves by exchanging their views, ideas, information, etc. a. Directive counselling b. Non-directive counselling c. Participative counselling

d. Non-participative counselling

43. A ______________ induction is one where experienced employee from the same department or unit inducts the new hire. a. Collective b. Investiture c. Divestiture d. Serial

44. The _________________ plan is used when carefully assessed performance standards have been established using time and motion study and where employee is assured of a minimum wage. a. Bedeaux Point b. 100 Per Cent Time Premium c. Rowan Premium d. Halsey Premium

45. _______________ is the force that prompts an individual or a group to observe the rules, regulations and procedures which are deemed to be necessary to the attainment of an objective. a. Instruction b. Discipline c. Guideline d. Training

46. ________________ refers to power, authority, responsibility and freedom to make decisions and troubleshooting in their professional work. a. Potential b. Empowerment c. Accountability d. Employee Engagement

47. In ______________ method, the superior starting from best to worst ranks the subordinates according to their merits. a. Behaviourally Anchored Rating Scales

b. Human Asset Accounting Method c. Group appraisal d. Straight Ranking

48. ___________________ is a traditional performance appraisal method which is a descriptive report prepared at the end of every year and is generally used by government organisations.

a. Confidential report b. Free form method c. Critical incident method d. Checklist

49. ________ is also known as job instruction training. a. Behaviourally experienced training b. Vestibule training c. Off-the-job training d. On-the-job training

50. ______________is an important method of creativity training. a. Case study b. Brainstorming c. Lecture d. Apprenticeship

Part B - 2 marks question (Question 51 to 75)

51. Consider the below mentioned statements: 1. HR managers must ensure that the employees are provided with cultural sensitivity training. 2. What is acceptable in one nation may be viewed as offensive in another nation. State True or False: a. 1-True, 2-True b. 1-False, 2-True

c. 1-False, 2-False d. 1-True, 2-False

52. Which of the following are challenges in international HRM? 1. Managing human resources 2. Risk exposure 3. More External Influences 4. Maintaining Uniformity and Fairness a. Options 1 & 2 b. Options 1 & 4 c. Options 1 & 3 d. Options 2 & 3

53. Which among the following is the correct order of degree of empowerment stages? a. Domination->Consultation->Participation->Delegation b. Consultation->Participation->Delegation->Domination c. Participation->Delegation->Domination->Consultation d. Delegation->Domination->Consultation->Participation

54. Which of the following are the major differences between domestic and international HRM? 1. More involvement in employees personal lives 2. Adapt and modify functions according to the country 3. The need for a broader perspective 4. Maintaining parent to off-shore relationships a. Options 1 & 4 b. Options 1 & 2 c. Options 1 & 3 d. Options 2 & 3

55. Which of the following are hurdles in the implementation of empowerment in India? 1. Prevalence of illiteracy.

2. Discovering and utilising latent human resource 3. Prevalence of complex working conditions. 4. Encourages implementation of innovative ideas and concepts a. Options 2 & 4 b. Options 1 & 2 c. Options 3 & 4 d. Options 1 & 3

56. Which among the following organisational disciplines emphasises the concept of self-discipline? a. Preventive, positive b. Positive, corrective c. Corrective, negative d. Preventive, negative

57. Which of the following are the features of HRM? 1. Future oriented 2. Auxiliary service 3. Welfare oriented 4. Inter-dependent function a. Options 2 & 4 b. Options 1 & 2 c. Options 3 & 4 d. Options 1 & 3

58. Consider the below mentioned statements: 1. If an employee is to be punished for not producing the standard number of units then the supervisor should first determine whether such standard was attainable or not. 2. A complaint against a particular employee or supervisor or subordinate is an objective for employee counselling. State True or False: a. 1-True, 2-True b. 1-False, 2-True

c. 1-False, 2-False d. 1-True, 2-False

59. Which among the following incentive plans are piece rate based? a. Taylors Differential Piece-Rate Plan, Merries Multiple Piece Rate System b. Employee Stock Options Plan, Profit Sharing c. Co-Partnership System, Accelerating Premium Systems d. Emersons Efficiency plan, Gantt Task and Bonus Plan

60. Which of the following are the important functions of human resource management? 1. Analysing skills of employees 2. Reducing conflicts through trainings 3. Providing basic amenities like rest rooms 4. Acting as spokesperson between management and workers a. Options 2 & 4 b. Options 1 & 2 c. Options 3 & 4 d. Options 1 & 3

61. Which of the following are the features of an effective incentive plan? 1. The plan should be properly communicated to all employees. 2. It prepares employees for higher level tasks 3. Motivates employees to put in their best efforts 4. It ensures that employees basic needs are met a. Options 2 & 4 b. Options 1 & 2 c. Options 3 & 4 d. Options 1 & 3

62. The focus of training is the _____________ while the focus of development is the _________________.

a. Organisation, employee b. Selection, organisation c. Recruitment, employee d. Job satisfaction, individual

63. Which of the following are factors that influence wage fixation? 1. Technological developments 2. Supply and demand of labour 3. Cost-effective 4. Stable wage plan a. Options 2 & 4 b. Options 1 & 2 c. Options 3 & 4 d. Options 1 & 3

64. Consider the below mentioned statements: 1. In off-the-job training, the learning from the training is put into practice after the trainees come back to their work areas. 2. Off-the-job training is mostly used for training non managerial employees as there is close monitoring and evaluation of the training. State True or False: a. 1-True, 2-False b. 1-False, 2-True c. 1-False, 2-False d. 1-True, 2-True

65. Which of the following options are traditional assessment methods? 1. Assessment Centre 2. Graphic Rating Scales 3. Critical Incidents 4. Forced Choice Method a. Options 1, 2 & 3

b. Options 2, 3 & 4 c. Options 1, 2 & 4 d. Options 1, 2, 3 & 4 66. Consider the below mentioned statements: 1. The purpose of having induction is to reduce start-up costs. 2. The purpose of induction is to load the new hire with plenty of work in the initial days. State True or False: a. 1-True, 2-False b. 1-False, 2-True c. 1-False, 2-False d. 1-True, 2-True

67. Which of the following options is true for selection? 1. Consumes less time 2. Complicated process 3. Follows recruitment 4. Negative approach a. Options 1, 2 & 3 b. Options 2, 3 & 4 c. Options 1, 2 & 4 d. Options 1, 2, 3 & 4

68. Consider the below mentioned statements: 1. The recruitment policy of any organisation is derived from its personnel policy. 2. Anticipated recruitment is a need which arises due to sudden deaths, resignations, accidents or illness. State True or False: a. 1-True, 2-True b. 1-False, 2-True c. 1-False, 2-False d. 1-True, 2-False

69. Which of the following is part of behavioural specifications? 1. Judgments 2. Emotional stability 3. Values and attitudes 4. Good interpersonal relationships a. Options 2 & 4 b. Options 1 & 3 c. Options 3 & 4 d. Options 1 & 2

70. Which of the following is true for human resource planning? 1. Human resource planning helps in identifying redundancies and also in providing alternative employment. 2. Human resource planning helps in preventing shortages by developing appropriate retention strategies. State true or false: a. 1-True, 2-False b. 1-False, 2-True c. 1-False, 2-False d. 1-True, 2-True

71. Assume you are the HR manager of your firm. Your firm has a vacancy for the post of personnel manager. The management has asked you to recruit a personnel manager. You have gathered the requirements, educational qualification and all other details. During the process of interview what criteria would you expect in the applicants? 1. Ability to act as spokesperson for workers 2. Ability to address the employee problems 3. Ability to provide trainings 4. Negotiation skills a. Options 1, 3 & 2 b. Options 2, 3 & 4 c. Options 1, 2, 3 & 4

d. Options 1, 2 & 4

72. Consider the below mentioned statements: 1. The retention plan indicates the number and type of people to be hired. 2. Internal sources include employment agencies, technical and educational institutes, labour unions, application files, other sources. 3. Regression analysis is similar to both trend and ratio analyses. State True or False: a. Statements 1, 2 and 3 are true. b. Statements 2 and 3 are true. c. Only statement 1 is true. d. Only Statements 3 is true.

73. Consider the below mentioned statements: 1. Organisations with a philosophy of developing their human resources and of providing opportunities for growth favour external recruiting policies. 2. Private employment search firms covers all establishments in public sector and non-agriculture based private establishments who employee 25 and more employees. 3. Legislations such as the Factories Act 1948, the Apprentices Act 1961 defines the guidelines of recruitment, such as children below 14 years cannot be hired. State True or False: a. Only Statement 3 is true b. Only Statement 1 is true c. Statements 1 and 2 are true d. Statements 1, 2 and 3 are true

74. Consider the below mentioned statements: 1. The number of characteristics in an appraisal can vary from one to one hundred. 2. If the contribution and ability of a person is not appraised well, then it may be demotivating and put a negative impact on the self-esteem of the appraisee. 3. Assessment Centre is a subjective method of evaluation. Choose the correct option: a. Statements 1 & 3 are true.

b. Only Statement 1 is true. c. Statements 1& 2 are true. d. All Statements 1, 2 & 3 are true.

75. Consider the below mentioned statements: 1. Counselling seeks to assist the individual to make their own decision from among the choices available to them. 2. Preventive discipline forces people to obey the orders and perform their task according to the rules and regulations of the organisation. 3. The organisational and personal values and principles of the employees must not be in conflict as this will lead to discontent among the employees. State True or False: a. Statements 1 and 3 are true. b. Statements 1, 2 and 3 are true. c. Only statement 3 is true. d. Only Statement 2 is true.

Part C - 10 marks question (Question 76 to 79)

76. What is meant by job specification and what are its contents? Explain with an example. 77. Explain the importance of recruitment. What are the factors affecting recruitment? 78. What are the objectives of employee counselling? Explain the different types of employee counselling. 79. Suppose you are working as HR executive in a software company. Based on the instructions from your manager, you have designed an induction program for the new employees (fresh graduates) who have been selected through campus selection program. What are the steps that are involved in such induction program?