5.701.

510 Call Center Management

5.701.513 Product Management

5.701.512 Sales and Marketing

5.701.514 Brand Management

Communication from Business Domain to Business Domain(participant)

1.101.1 Homeownership Promotion 1.101.2 Community and Regional Development 1.101.3 Social Services 1.101.4 Postal Services 1.102.5 Criminal Incarceration 1.102.6 Criminal Rehabilitation 1.103.210 Strategic National and Theater Defence 1.103.211 Operational Defence 1.103.212 Tactical Defence 1.104.7 Disaster Monitoring and Prediction 1.104.8 Disaster Preparedness and Planning 1.104.9 Disaster Repair and Restore 1.104.10 Emergency Response 1.105.11 Business and Industry Development 1.105.12 Intellectual Property Protection 1.105.13 Financial Sector Oversight 1.105.14 Industry Sector Income Stabilization 1.106.15 Elementary, Secondary, and Vocational Education 1.106.16 Higher Education 1.106.17 Cultural and Historic Preservation 1.106.18 Cultural and Historic Exhibition 1.107.19 Energy Supply 1.107.20 Energy Conservation and Preparedness 1.107.21 Energy Resource Management 1.107.22 Energy Production 1.108.23 Environmental Monitoring and Forecasting 1.108.24 Environmental Remediation 1.108.25 Pollution Prevention and Control 1.109.26 Scientific and Technological Research and Innovation 1.109.27 Space Exploration and Innovation 1.110.217 Access to Care

5.701.515 Customer/ Account Management

5.701.511 Customer Analytics

1.110.246 Population Health Management and Consumer Safety 1.110.247 Health Care Administration 1.110.248 Health Care Delivery Services 1.110.249 Health Care Research and Practitioner Education 1.111.33 Border and Transportation Security 1.111.34 Key Asset and Critical Infrastructure Protection 1.111.35 Catastrophic Defence 1.112.36 General Retirement and Disability 1.112.37 Unemployment Compensation 1.112.38 Housing Assistance 1.112.39 Food and Nutrition Assistance 1.112.40 Survivor Compensation 1.113.213 Intelligence Planning 1.113.214 Intelligence Collection 1.113.215 Intelligence Processing 1.113.216 Intelligence Analysis and Production 1.113.217 Intelligence Dissemination 1.114.41 Foreign Affairs 1.114.42 International Development and Humanitarian Aid 1.114.43 Global Trade 1.115.44 Criminal Apprehension 1.115.45 Criminal Investigation and Surveillance 1.115.46 Citizen Protection 1.115.47 Crime Prevention 1.115.48 Leadership Protection 1.115.49 Property Protection 1.115.50 Substance Control 1.116.51 Judicial Hearings 1.116.52 Legal Defence 1.116.53 Legal Investigation 1.116.54 Legal Prosecution and Litigation 1.116.55 Resolution Facilitation 1.117.56 Water Resource Management 1.117.57 Conservation, Marine and Land Management 1.117.58 Recreational Resource Management and Tourism 1.117.59 Agricultural Innovation and Services 1.118.60 Air Transportation 1.118.61 Ground Transportation 1.118.62 Water Transportation 1.118.63 Space Operations 1.119.64 Training and Employment

1.119.65 Labour Rights Management 1.119.66 Worker Safety 2.201.67 Military Operations 2.201.68 Civilian Operations 2.202.69 Research and Development 2.202.70 General Purpose Data and Statistics 2.202.71 Advising and Consulting 2.202.72 Knowledge Dissemination 2.203.73 Manufacturing 2.203.74 Construction 2.203.75 Public Resources, Facilities, and Infrastructure Management 2.203.76 Information Infrastructure Management 2.204.77 Inspections and Auditing 2.204.78 Standard Setting/ Reporting Guideline Development 2.204.79 Permits and Licensing 2.205.80 Federal Grants 2.205.81 Direct Transfers to Individuals 2.205.82 Subsidies 2.205.83 Tax Credits 2.206.84 Direct Loans 2.206.85 Loan Guarantees 2.206.86 General Insurance 2.207.87 Formula Grants 2.207.88 Project/ Competitive Grants 2.207.89 Earmarked Grants 2.207.90 Provincial Loans 3.301.91 Corrective Action 3.301.92 Program Evaluation 3.301.93 Program Monitoring 3.302.94 Contingency Planning 3.302.95 Continuity of Operations 3.302.96 Service Recovery 3.303.97 Legislation Tracking 3.303.98 Legislation Testimony 3.303.99 Proposal Development 3.303.100 Parliamentary Liaison Operations 3.304.101 Budget Formulation 3.304.102 Capital Planning 3.304.103 Enterprise Architecture 3.304.104 Strategic Planning 3.304.105 Budget Execution 3.304.106 Workforce Planning 3.304.107 Management Improvement 3.304.259 Budget and Performance Integration 3.304.260 Tax and Fiscal Policy

3.305.108 Customer Services (108) 3.305.109 Official Information Dissemination 3.305.110 Product Outreach 3.305.111 Public Relations 3.306.112 Policy and Guidance Development 3.306.113 Public Comment Tracking 3.306.114 Regulatory Creation 3.306.115 Rule Publication 3.307.116 Debt Collection (116) 3.307.117 User Fee Collection 3.307.118 Federal Asset Sales 3.315.175 Central Fiscal Operations 3.315.176 Legislative Functions 3.315.177 Executive Functions 3.315.178 Central Property Management 3.315.179 Central Personnel Management 3.315.180 Taxation Management 3.315.181 Central Records and Statistics Management 4.401.119 Facilities, Fleet, and Equipment Management 4.401.120 Help Desk Services 4.401.121 Security Management (121) 4.401.122 Travel 4.401.123 Workplace Policy Development and Management 4.402.124 Accounting 4.402.125 Funds Control 4.402.126 Payments 4.402.127 Collections and Receivables 4.402.128 Asset and Liability Management 4.402.129 Reporting and Information 4.402.261 Cost Accounting/ Performance Measurement 4.403.228 Labor Relations 4.403.250 HR Strategy 4.403.251 Staff Acquisition 4.403.252 Organization and Position Management 4.403.253 Compensation Management 4.403.254 Benefits Management 4.403.255 Employee Performance Management 4.403.256 Employee Relations 4.403.257 Separation Management 4.403.258 Human Resources Development 4.404.136 System Development 4.404.137 Lifecycle/ Change Management 4.404.138 System Maintenance

4.404.139 IT Infrastructure Maintenance 4.404.140 Information Security 4.404.141 Record Retention 4.404.142 Information Management 4.404.262 Information Sharing (262) 4.404.263 System and Network Monitoring 4.405.143 Goods Acquisition 4.405.144 Inventory Control 4.405.145 Logistics Management 4.405.146 Services Acquisition

5.701.516 Contact and Profile Management 5.701.517 Partner Relationship Management 5.701.518 Customer Feedback 5.701.519 Surveys 5.702.520 Personalization 5.702.521 Subscriptions 5.702.522 Alerts and Notifications 5.703.523 Online Help 5.703.524 Online Tutorials 5.703.525 Self-Service 5.703.526 Reservations / Registration 5.703.527 Multi-Lingual Support 5.703.528 Assistance Request

5.703.529 Scheduling 6.711.530 Process Tracking 6.711.531 Case Management 6.711.532 Conflict Resolution 6.712.533 Inbound Correspondence Management 6.712.534 Outbound Correspondence Management 7.721.535 Change Management 7.721.536 Configuration Management 7.721.537 Requirements Management 7.721.538 Program/ Project Management 7.721.539 Governance/ Policy Management 7.721.540 Quality Management 7.721.541 Business Rule Management

7.721.542 Risk Management 7.722.543 Workgroup/ Groupware 7.722.544 Network Management 7.723.545 Strategic Planning and Management 7.723.546 Portfolio Management 7.723.547 Performance Management 7.724.549 Sourcing Management 7.724.550 Inventory Management 7.724.551 Catalog Management 7.724.552 Ordering/ Purchasing 7.724.553 Invoice/ Requisition Tracking and Approval 7.724.554 Storefront/ Shopping Cart 7.724.555 Warehouse Management

7.724.556 Returns Management 7.724.557 Logistics and Transportation 8.731.558 Content Authoring 8.731.559 Content Review and Approval 8.731.560 Tagging and Aggregation 8.731.561 Content Publishing and Delivery 8.731.562 Syndication Management 8.732.563 Document Imaging and OCR 8.732.564 Document Referencing 8.732.565 Document Revisions 8.732.566 Library/ Storage 8.732.567 Document Review and Approval 8.732.568 Document Conversion

8.732.569 Indexing 8.732.570 Classification of Document 8.733.571 Information Retrieval 8.733.572 Information Mapping/ Taxonomy 8.733.573 Information Sharing 8.733.574 Categorization 8.733.575 Knowledge Engineering 8.733.576 Knowledge Capture 8.733.577 Knowledge Distribution and Delivery 8.733.578 Smart Documents 8.734.579 Record Linking/ Association 8.734.580 Document Classification [Recommend Deletion] 8.734.581 Document Retirement

8.734.582 Digital Rights Management 9.741.583 Mathematical 9.741.584 Structural/ Thermal 9.741.585 Radiological 9.741.586 Forensics 9.742.587 Graphing/ Charting 9.742.588 Imagery 9.742.589 Multimedia 9.742.590 Mapping/ Geospatial/ Elevation/ GPS 9.742.591 CAD 9.743.592 Data Mining 9.743.593 Modelling 9.743.594 Simulation

9.744.595 Demand Forecasting/ Management 9.744.596 Balanced Scorecard 9.744.597 Decision Support and Planning 9.745.598 Ad hoc 9.745.599 Standardized/ Canned 9.745.600 OLAP 10.751.601 Data Exchange 10.751.602 Data Mart 10.751.603 Data Warehouse 10.751.604 Meta Data Management 10.751.605 Data Cleansing 10.751.606 Extraction and Transformation 10.751.607 Loading and Archiving

10.751.608 Data Recovery 10.751.609 Data Classification 10.752.610 Recruiting 10.752.611 Resume Management 10.752.612 Career Development and Retention 10.752.613 Time Reporting 10.752.614 Awards Management 10.752.615 Benefit Management 10.752.616 Retirement Management 10.752.617 Personnel Administration 10.752.618 Education/ Training 10.752.619 Health and Safety 10.752.620 Travel Management

10.753.621 Billing and Accounting 10.753.622 Credit/ Charge 10.753.623 Expense Management 10.753.624 Payroll 10.753.625 Payment/ Settlement 10.753.626 Debt Collection 10.753.627 Revenue Management 10.753.628 Internal Controls 10.753.629 Auditing 10.753.630 Activity-Based Management 10.753.631 Currency Translation 10.754.632 Property/ Asset Management 10.754.633 Asset Cataloging/ Identification

10.754.634 Asset Transfer, Allocation, and Maintenance 10.754.635 Facilities Management 10.754.636 Computers/ Automation Management 10.755.637 Legacy Integration 10.755.638 Enterprise Application Integration 10.755.639 Data Integration 10.755.640 Instrumentation and Testing 10.755.641 Software Development 10.756.642 Resource Planning and Allocation 10.756.643 Skills Management 10.756.644 Workforce Directory/ Locator 10.756.645 Team/ Org Management 10.756.646 Contingent Workforce Management

10.756.647 Workforce Acquisition/ Optimization 11.761.648 Identification and Authentication 11.761.649 Access Control 11.761.650 Cryptography 11.761.651 Digital Signature Management 11.761.652 Intrusion Prevention 11.761.653 Intrusion Detection 11.761.654 Incident Response 11.761.655 Audit Trail Capture and Analysis 11.761.656 Certification and Accreditation 11.761.657 FISMA Management and Reporting 11.761.658 Virus Protection 11.762.659 Email

11.762.660 Threaded Discussions 11.762.661 Document Library 11.762.662 Shared Calendaring 11.762.663 Task Management 11.763.664 Query 11.763.665 Precision/ Recall Ranking 11.763.666 Classification 11.763.667 Pattern Matching 11.764.668 Real Time/ Chat 11.764.669 Instant Messaging 11.764.670 Audio Conferencing 11.764.671 Video Conferencing 11.764.672 Event/ News Management

11.764.673 Community Management 11.764.674 Computer/ Telephony Integration 11.764.675 Voice Communications 11.765.676 License Management 11.765.677 Remote Systems Control 11.765.678 System Resource Monitoring 11.765.679 Software Distribution 11.765.680 Issue Tracking 11.766.681 Forms Creation 11.766.682 Forms Modification