Michael J.

Waggoner
2333 W. Providence Spokane, WA 99205
(509) 217-1778

ACADEMICS Western Governors University

Pursuing Bachelors Degree in IT Security Spokane, WA October 1, 2013present

Spokane Falls Community College

AAS Degree in IT Phi Theta Kappa Honor Society Cumulative GPA Networking Certificate Forensics Certificate

Spokane, WA

May 2011June 2013 June 2013

3.71

EXPERIENCE Spokane Falls Community College

Computer Maintenance Technician Hired day of graduation by my Alma Mater to help with the summer transition into Fall Quarter. Also a new building is being outfitted with brand new equipment. I will be working on un-boxing and setting up the systems, adding them to the Active Directory and creating Organizational Units and Collection of software. All this will be deployed over a Windows Deployment Server. Use Track-IT to manage help desk essentials: ticket tracking, change management, process automation, and inventory and asset management. Spokane, WA July 8, 2013 October 8, 2013

Spokane Falls Community College

Lab Tech

Spokane, WA

Sept 2012June 2013

Hired as level I workstudy, I quickly excelled to a supervisory position whose responsibilities include work assignments, performance oversight and training of workstudy staff. I excelled in effective Student Relationship Management (SRM) for pre(new students) and post-(existing students) scholastic activities. I also possessed confident product knowledge for customer support of product operation and maintenance across a wide spectrum of product base.

Set up complete classroom by un-boxing 24 computers and configuring and imaging all drives for student use. Created new image for Lab 127 for use by IT Department.

IEA Software, Inc.

System Engineer / Support Manager

Spokane, WA

May 1999 Oct 2003

Joined the company as Junior Support Technician and advanced rapidly to Development Manager. Directed all sales and marketing activities, including lead generation, trade advertising, trade shows, account development/management and pricing. Leading the support team we created a 3-tiered support system that created revenue for the company.

Grew business over 60% in major accounts generating $2 million in a year. Average sale $2000.00 - $5000.00 with many sales exceeding $10,000 Recruited, hired and trained over 200 professionals and resellers under my direct supervision. Trained development and technical crew in Algiers, Algeria for a government project.

Cutting Edge Communications Spokane, WA

Sales Executive

Feb 1995 August 1999

Develop the firms detailed marketing strategy. Determine the demand for products and services offered by the firm and its competitors. Promote the firms products and services and to attract potential users.

Created marketing campaign, pricing structure and sales strategy. Key account management and retention.

GTE Directories
Graphic Artist

Spokane, WA

May 1990 Sept 1994

Designed and generated advertisement graphics for yellow page directories using Multi-Ad Creator, Photoshop, Illustrator, and Streamline on Macintosh.

Received discretionary award for teaching class I attended for training of Photoshop and Illustrator techniques. Employee of the Month over 60% of my employment.

References supplied upon request