Вы находитесь на странице: 1из 35

Quick Reference Guide Reservations

FORWARD Please note that this quick reference guide is designed to be used in conjunction with the Amadeus manuals. All manuals are available online to view or download free of charge at www.agentnet.com. If you do not have access to agentnet, please contact us using the below email address to arrange for a login to be created. If there is any further information or any additional entries that you feel should be included in the next version of this quick reference guide please email training@uk.amadeus.com.

May 2008 Version 8.1 Published by: Training Department Amadeus Marketing (UK) Ltd The Web House 106 High Street Crawley West Sussex RH10 1BF
Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd 2

CONTENTS
FORWARD ....................................................................................................... 2 SIGN IN & SIGN OUT ...................................................................................... 4 AMADEUS INFORMATION PAGES (AIS) ...................................................... 4 HELP ................................................................................................................ 4 TIMATIC ........................................................................................................... 5 AMADEUS ENCODE / DECODE..................................................................... 5 DATE AND TIME CONVERSIONS.................................................................. 6 MATHEMATICAL CALCULATIONS ............................................................... 6 AVAILABILITY ................................................................................................. 6 AVAILABILITY CHANGE ENTRIES................................................................ 7 AMADEUS DIRECT ACCESS AVAILABILITY ............................................... 7 DUAL CITY PAIR AVAILABILITY ................................................................... 8 TIMETABLE ENTRIES .................................................................................... 8 SCHEDULE ENTRIES ..................................................................................... 8 FLIGHT INFORMATION .................................................................................. 9 MINIMUM CONNECTING TIME....................................................................... 9 SEGMENT SELL.............................................................................................. 9 MANDATORY PNR ELEMENTS ................................................................... 10 OPTIONAL ELEMENTS ................................................................................ 11 OTHER SERVICE INFORMATION ................................................................ 11 SPECIAL SERVICE REQUEST..................................................................... 11 APIS (Advanced Passenger Information System)..................................... 12 EPAY (TICKETLESS CARRIERS) ................................................................ 13 INFORMATION ELEMENTS.......................................................................... 13 PASSIVE BOOKINGS ................................................................................... 14 FREQUENT FLYER NUMBER ...................................................................... 14 PNR RETRIEVAL & DISPLAY ...................................................................... 14 PNR HISTORY ............................................................................................... 15 PNR MODIFICATIONS .................................................................................. 15 COPY PNR ..................................................................................................... 16 NHP (Non Homogenous PNR) ..................................................................... 16 SPLIT BOOKINGS ......................................................................................... 17 PNR AND ITINERARY PRINTING................................................................. 17 AMADEUS FARES AND PRICING ............................................................... 18 INFORMATIVE (PAST DATE) PRICING ....................................................... 20 TST DISPLAY AND CANCELLATION .......................................................... 21 AMADEUS QUEUES ..................................................................................... 23 AMADEUS CUSTOMER PROFILES............................................................. 24 AMADEUS HOTELS ...................................................................................... 27 AMADEUS CARS .......................................................................................... 31 DOCUMENT UPDATE INFORMATION......................................................... 34 CONTACT US ................................................................................................ 34

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

SIGN IN & SIGN OUT Sign in to one work area Sign in to all work areas Sign in to another work area C Jump move to work area B Jump display Redisplay sign message for the day Sign in to practise training Jump out of current work area Jump out of all signed work areas

HE SIGN JI 0000AA/AS JI*0000AA/SU JXC JMB JD JB JJ 0000AA/AS JO JO*

AMADEUS INFORMATION PAGES (AIS) View AIS main menu Product announcements in Amadeus Information on an airline, e.g. BA Information on a particular country Information on a specific airport 5 day weather forecast for a city Participating carrier access & function level Information on a specific car company Information on a specific hotel chain Amadeus information pages for GB market Information for ATB printer maintenance Alphabetically display all transaction codes List of e-ticketable carriers in the GB market Display IATA ticketing agreements

HE AIS GG AIS GG NEWS GG AIR BA GG COU FR GG APT NRT GG WEA SYD GG PCA TG GG CAR ZE GG HTL RD GG AMA GB GG AMA GB SUPPLIES GG CODE W TGETD-GB TGAD-QF (for single airline) TGAD-QF/BA (for airline pair)

HELP Help on command entry (NM) Step by step instructions for common tasks Help on the last transaction entered Help by subject heading

HE HE HE NM HE STEPS HE/ HE PNR

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

TIMATIC HE TI Click on the travel information icon or use a mask: TIFV Mask for visa information TIFH Mask for health information TIFA Mask for visa and health information TINEWS Index for news items TIRULES Index for rules, terms and definitions TILCC/GERMANY List of airports for a specific country List of country group codes and group names TIRGL Display member countries from group codes TIRGL/SCHS (where SCHS is the group code for Schengen States)

AMADEUS ENCODE / DECODE Encode city / airport name Encode from part of city name Encode closest airport to a specific city Decode city / airport name Encode airline name Decode airline name Encode country name Decode country code Encode a state name Decode a state code List states for a country Decode an aircraft type List connecting points Encode a hotel chain Decode a hotel chain Decode a hotel rate code Encode a car company Decode a car company Decode car equipment

HE CONVERT DAN ROME DAN CIN* DAN MARBELLA/S DAC TYO DNA SABENA DNA SN DC URUGUAY DC UY DNS FLORIDA DNS US FL DNS US DNE 777 DX LONPER DNH BEST WESTERN DNH BW DNN BPX DNC AVIS DNC ZI CE PHN

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

DATE AND TIME CONVERSIONS Current time in SIN Time difference between two cities Compare time in other city To change the GMT time to local time Display day of week Calculate number of days forward Calculate number of days backwards

HE DD DD SIN DD BFS/SFO DD LON1500/LAX DD ZZZ1500/DEL DD 25DEC07 DD 10SEP/24 DD 10SEP/-90

MATHEMATICAL CALCULATIONS Add values Subtract values Multiply values Divide values

HE DF DF 889;1733;669 DF 1955-889 DF 1604*33 DF 1509/34

AVAILABILITY Neutral availability Availability for specific airline Availability for specific airlines -max 6 Exclude specific airline Specific airline, excluding codeshares Availability with departure time Availability with specific booking class Availability with specific cabin class (M=Economy, W=Enhanced economy, C=Club, F=First) Availability for specific number of seats Availability with connection point Availability with 2 connection points Availability with choice of connection points max 3 Availability with transit point & airline Exclude a connecting point Online connections Carrier-preferred display Alliance availability (Star Alliance) Alliance availability (One World) Alliance availability (Sky Team) Availability by arrival time Seven day search entry First available flight search (between 1-3 days each way)

HE AN AN10DECLHRJNB AN10DECLONNYC/ABA AN10DECLHRJFK/ABA,VS,AA AN23DECLONDEL/A-AI AN23DECLONBKK/A+QF AN10DECLONBRU1600/ASN AN20DECLONBKK/ATG/CM AN20DECDUBLON/AEI/KM AN23DECLONMIA/B4 AN28JUNMANTYO/XFRA AN28JUNDELSFO/XBKKLAX AN30SEPLONSYD/XNRT,LAX AN10DECLONDEL/XDXB/AEK AN19SEPLONMCT/X-AUH/AGF AN26DECLONFLL/O ANTG15SEPLHRBKK AN*A15SEPDELLON AN*O18DECBKKSYD AN*S12JULDELNCE AA23DECLONJFK1400/AAA AN/17DECLONBOM/AAI AN10SEPLONBKK/S+3
6

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

AVAILABILITY CHANGE ENTRIES Move next day Move previous day Move down Move up Availability change to specific date Availability change to 5 days ahead Availability change to 3 days previous Availability change to specific airline Availability change to YY display Availability change to schedule display Change city of origin Change city of destination Availability change to return date specific Availability change to return number of days Availability change to return with date and airline

HE AC / HE ACR MN MY MD MU AC 15DEC AC 5 AC- 3 AC/ABA AC/AYY AC SN AC MAN AC // KUL ACR 20DEC ACR 7 ACR20DEC/ABA

AMADEUS DIRECT ACCESS AVAILABILITY Amadeus Direct Access availability by line number (from neutral availability display) Amadeus Direct Access availability Scroll next day in Amadeus Direct Access Scroll previous day Scroll down Scroll up Return availability 3 days later Return availability by date Direct Access help (XX = airline code)

HE DIR ACL 1 1UP AD23DEC NASMIA 1UP MN 1UP MY 1UP MD 1UP MU 1UP ACR3 1UP ACR10JAN HE DIR XX

Note: Amadeus Direct Access availability flagged by access level

/ = Amadeus Access - Live availability and sell (HK) : = Amadeus Access Update Live availability, no live sell, 12 hours for seats to confirm . = Amadeus Sell - Not live availability but live sell (HK) * = Amadeus Direct Access - Airline offers direct access (LK) (blank) = Standard Access 12 hours for seats to confirm (SS) - = Ticketless Access Low cost airlines, payment must be made at time of booking

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

DUAL CITY PAIR AVAILABILITY With return on same day With return date specified With onward date & sector specified

HE AN, HE AC AN12DECLONFRA/ABA* AN12DECLONSAO/ABA*16DEC AN20DECDUBLON/ABA* 25DECLONNYC/AAA

Scrolling in Dual City Pair Availability Move up/down/next/yesterday in first city pair Move up/down/next/yesterday in second city pair

MUF/ MDF/ MNF/ MYF MUS/ MDS/ MNS/ MYS

Dual City Pair Availability Change Change outbound and inbound dates Change inbound date only Change outbound date only Change outbound and inbound airline Change inbound airline Change outbound airline Change destination Change to open jaw Change inbound board point (open jaw) Change outbound board point

AC04SEP*28SEP AC*24SEP AC30SEP* AC/ABA*/ABA AC*/AVS AC/AVS* AC//JFK*JFK AC//BOS* AC*BOS ACLGW *

TIMETABLE ENTRIES Neutral time table Neutral time table for an airline Neutral time table with date and airline Alliance specific timetable display (*O=Oneworld, *A=Star Alliance, *S=Skyteam)

HE TN TNLONSIN TNLONSIN/ASQ TN10DECLONSIN/ASQ TN*OLHRSIN

SCHEDULE ENTRIES Neutral schedule Neutral schedule with date and specific airline Neutral schedule with date and all airlines

HE SN SNLONAGP SN15DECLONAGP/AIB SN15DECLONAGP/AYY

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

FLIGHT INFORMATION Display by flight number Display by line number from a PNR or availability display Display flight information history

HE DO DO TG774 DO 2 DH BA2870/12APR

MINIMUM CONNECTING TIME Display minimum connecting time for city Minimum connecting time for a city & date Display MCT for inter-airport connection Display MCT for specific carriers Display MCT for carriers and airports Display MCT by segment numbers in PNR Check MCT for itinerary

HE DM DM FRA DM FRA/11NOV06 DM LHR-LGW DM BA/LHR/AA DM BA/LHR-LGW /AA DM 4/5 DMI

SEGMENT SELL Sell one seat Y class from line 3 of display Sell one seat (different classes) from line 4 Sell two seats Y class from dual city pair availability Sell different classes of service from dual city pair display Short sell one seat for waitlisted segment Long sell one seat Long sell for waitlisted segment Sell from direct access display Sell for selected passengers

HE SS SS1Y3 SS1YM4 SS2Y1*11 SS1Y1*F13 SS1Y1/PE SSTG316M03AUGDELBKK1 SSTG316C03AUGDELBKKPE1 SS1K21 SS2C1/P1, 3

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

MANDATORY PNR ELEMENTS Name Element Single passenger Multiple passengers same surname Multiple passengers different surnames Adult accompanied by infant (same surname), including date of birth Adult accompanied by infant (different surname), including date of birth Child passenger with date of birth

HE PNR HE NM NM1SMITH/JOHN MR NM2JONES/JOE MR/JAN MS NM1SMITH/LISA MISS 1BLOGGS/JOE MR NM1SMITH/LISA MRS (INF/TOBY/10JAN07) NM1SMITH/LISA MRS (INFJONES/TOBY/10JAN07) NM1WOOD/TAMSIN MISS (CHD/20MAR99)

Phone Field Contact information as per office profile Home telephone number Business telephone number Mobile telephone number, pax related

HE AP AP AP LON 01293 123456-H AP LON 0207 1234567-B AP LON 07777 123456-M/P2

Ticketing Arrangement Ticketing time limit today Ticketing time limit specific date Ticketing time limit date and time Passenger specific TK element No ticketing time limit (no queue placement) Auto cancel (no queue placement)

HE TK TKTL TKTL05OCT TKTL05OCT/1200 TKTL05OCT/1200/P1,4 TKOK TKXL06NOV/1800

Reference Reference of person actioning booking

HE RF RF GEORGE

End Transaction End and redisplay PNR End and ignore PNR

HE ER/HE ET ER ET

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

10

OPTIONAL ELEMENTS Billing address Mailing address Email address Fax number General remark element Alphabetically grouped remarks (H) Confidential remark Itinerary remark Itinerary remark after segment of PNR E-ticket itinerary receipt remark Option element Queue specific option element

HE AB, HE AM, HE RM, HE RC, HE OP, HE RIR AB AMADEUS, WEB HOUSE, HIGH STREET, CRAWLEY AM HOUSE, THE STREET, THE TOWN, THE COUNTY APE-JSMITH@AMADEUS.COM APF-02081234567 RM PAX TO COLLECT TICKETS RMH/ HILTON HTL REQ RC PASSWORD BILLY RIR HAVE A PLEASANT TRIP RIR COMPLIMENTARY CAR TRANSFER ON ARRIVAL/S4 RIZ HAVE A PLEASANT TRIP OP12DEC/BOOK LIMO OP12DEC/50/BOOK LIMO

OTHER SERVICE INFORMATION Add OSI message for Emirates Add OSI to cross reference bookings for Emirates Add OSI message for all airlines in PNR

HE OSI OSEK VIP PASSENGERS OSEK TCP EK001 15JUL MR JOHN SMITH OSYY VIP PASSENGERS

SPECIAL SERVICE REQUEST Display list of all meal codes Display list of all SSR codes Meal request Meal request with passenger & segment Seat request (seat wish) Aisle Seat request (seat wish) Window Wheelchair request Bassinette request SSR message with free flow text SSR request for meet and assist SSR remark free format

HE SSR HE MEAL HESR.399 SR VLML SR SFML/P2/S4-5 ST/A ST/W SRWCHR/P3/S5 SRBSCT/P1 SRSPML NUT ALLERGY/P2 SRMAAS ELDERLY PAX SROTHSBA PLS RESPOND

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

11

Seating Display seat map for flight details Display seat map for a PNR segment 4 Display seat map by line number and class Request seat by seat number Request 3 seats in same row Request seats in different rows

HE SM SMLH761/C/03SEPDELFRA SM4 SM/4/C ST/5A ST/5ABC ST/5AC/6AC

APIS (Advanced Passenger Information System) HE APIS Passport: SR DOCS BA HK1-P-GBR-123456789-GBR-10JUN73-M-14APR13BROWN-CHARLES/S3/P2 SR DOCS BA Service request; SSR code for passport info, Airline HK 1 Segment status (HK = Confirmed) Travel document type (P = Passport) -P-GBR-123456789Travel document issuing country/document number -GBRPassenger nationality -10JUN73Date of birth Gender (M/F = Male/Female) -M-14APR13Travel document expiry date -BROWN-CHARLES Travel document surname and first given name /S3/P2 Segment related/Passenger association Visa: SR DOCO BA HK1-EXETER GBR-V-111111-LONDON-10AUG05USA/S3/P2 SR DOCO BA Service request; SSR code for visa info; Airline code HK 1 Segment status (HK = confirmed) -EXETER GBRPassenger CITY; COUNTRY of birth -V-111111Travel document type (V = Visa) Document number -LONDONVisa place of issue -10AUG05Visa date of issue -USA Country for which visa applies /S1/P1 Segment related/passenger association Address: SR DOCA BA HK1-D-USA-301 PARK AVENUE-NEW YORK-NY10022/S3/P2 SR DOCA BA Service request; SSR address info; Airline code HK 1 Segment status (HK = confirmed); Number in party Type of address (R residence, D destination) -D-USACountry -301 PARK AVAddress of first night -NEW YORKCity -NY-10022 State code-Zip code /S1/P2 Segment related/passenger association

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

12

EPAY (TICKETLESS CARRIERS) HE EPAY Some low cost carriers (eg German Wings 4U, Hapag Lloyd Express X3, Skyeurope NE, Intersky 3I) require payment details in a booking prior to end of transaction as an SSR EPAY element Please note additional restrictions apply ticketless PNRs; sectors cannot be changed or cancelled, and booking details cannot be modified. See GGAIRxx (where XX is the airline code) for more details booking information for individual carriers. SR EPAY YY NN1-CC/AX371449635311004/EXP08 05-JODIE PARKER SR Transaction code EPAY SSR code YY Airline code NN1 Status code (NN) and number in party (1) -CC Dash, followed by credit card indicator Slash, 2 letter vendor code and credit card no /AX371449635311004 Slash, EXP, expiry month, space, expiry year /EXP08 05 -JODIE PARKER Dash, name as printed on credit card

INFORMATION ELEMENTS Surface segment (arrival not known) Open segment for a specified carrier (Lufthansa) and class Open segment for a specific date Open segment with no carrier specification Retention (miscellaneous) segment Hotel information (booked outside Amadeus) Car information (booked outside Amadeus) Create passive segment from availability

HE SO, HE RU, HE PASSIVE SI ARNK SOLHCFRABOM SOLHC24DECFRABOM SOYYCFRABOM RU 1A HK1 LON 12SEP/MEMO HU 1A HK1 MOW 14AUG-4/ ROOM BOOKED AT PLAZA CU 1A HK1 REC 10SEP-12SEP ECAR/CF-123456/P1 SS1Y1/PK/XYZ123

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

13

PASSIVE BOOKINGS Passive segment Passive direct sell Ghost segment Ghost segment direct sell Service segment Service segment direct sell

HE PK SS3F1/PK/RECLOC SSKL1000S22JULLHRAMSPK1/ RECLOC SS3F1/GK/RECLOC SSKL1000S22JULLHRAMSGK1/ 12001400/RECLOC SS3F1/HK/RECLOC SSUL506F10JANLHRCMBHK3/ RECLOC

Note: Passive bookings are not accepted by Amadeus System User Airlines

FREQUENT FLYER NUMBER View frequent flyer agreements held with BA Add frequent flier number into PNR Pass KL frequent flyer number to NW, UK

HE FFN VFFD BA FFNEK-12345978/P1 FFNKL-76546465464,NW ,UK

PNR RETRIEVAL & DISPLAY Retrieve PNR by PNR reference Retrieve PNR by surname Retrieve PNR by surname and initial Retrieve PNR number 4 from list Return to list Retrieval by flight and surname Redisplay current PNR Display only itinerary segments Display OSI / SSR / RM elements Display airline record locator in PNR Retrieve PNR from other office ID where extended security exists Display flight info by segment number in PNR Retrieve PNR by ticket number Retrieve PNR with flown segment

HE RT RT QVH1A5 RT/SINGH RT/SINGH/J RT4 RT0 RTBA247/21MARLHRGIG-LEE RT RTI RTG RL RT/LON1A0101-SMITH/R RTSVC 3 RTTKT/125-1234567896 RTAF441/17JUL04-PARKER

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

14

PNR HISTORY Display PNR history Partial PNR history (air segments) General facts (SSR, OSI) Display ticket number history Display queue history Display name history

HE RH RH RHA RHG RHFA RHQ RHN

PNR MODIFICATIONS Cancel specified segment Cancel range of segments Cancel non-consecutive segments Delete element Accept status as HK for segment Reconfirm segment Add or change passenger association Cancel itinerary Accept all status updates and redisplay PNR Accept all status updates and end transaction Change class to Y for segment 6 of PNR Change class to Y for all segments Change date for segment 7 of PNR Reorder PNR segments Update number of seats booked (sector 1 to 4 seats, permitted prior to end transaction)

HE XE, HE XI, HE DL, HE RR, HE SB XE 4 XE 4-8 XE 4,6 DL4 8/HK 5/RR 7/P1,4 XI ERK ETK SB Y 6 SB Y SB 25DEC 7 RS 4,6-8,2 1/4

Name Modifications Update passenger first name (number 3) Update passenger surname and first name (number 3) Change name of passenger 3 Add passenger type code (child) to pax 4 Add infant to passenger 2 Remove passenger ID or infant from pax 4

HE NU NU3/JAMES MR NU3/1BLOGGS/JOE MR 3/1BLOGGS/JOE MR 4/(CHD/20SEP02) 2/(INF/TOBY/20APR08) 4/

Note: Names changes should not be processed without authorisation from the airline concerned.

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

15

COPY PNR Copy the whole PNR Copy PNR for 4 passengers Copy PNR for 7 days later than original booking Copy PNR for 3 days earlier than original booking Copy specific segments from PNR Copy PNR with different date on particular segment Copy PNR to create linked AXR (Associated Cross Reference) Copy passenger data only Copy itinerary segments only

HE RRN RRN RRN/4 RRN/DP7 RRN/DM3 RRN/S2,6 RRN/S5 D12SEP RRA RRP/P2 RRI

NHP (NON HOMOGENOUS PNR) HE NHP Reservations can be made for passengers travelling out together and back separately or vice versa. 1. Book required number of seats on each flight (eg 2 pax departing together on the same flight, and returning on separate flights, booking number of seats required). 2. Passenger relate flights that do not have seats booked for all passengers in the PNR (4/P1, 5/P2 etc). 3. Complete booking as normal (AP, TK, seats, meals etc) 4. End transaction (ET or ER) as normal. System will automatically split the PNR and return all applicable record locators. 5. Split remark will display in each PNR. List of cross referenced bookings can be accessed using RT AXR, RT1 etc.

Unwanted NHP If the number of seats booked in a PNR does not match the number of names it will not be possible to end transaction. Options are as follows: Option 1: Passenger relate the flight segments and cancel the unwanted names 1. 4/P1-3 Associate element 4 to passengers 1-3 2. XE4 Cancel passenger number 4 Option 2: Alternatively increase the number of seats booked and cancel the unwanted names 1. 4/3 Adjust number of seats booked in element 4 to 3 seats 2. XE2 Cancel unwanted name element

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

16

SPLIT BOOKINGS HE SP Splitting a PNR is a 3-step process. Retrieve the PNR SP 1,4 1. Specify the passengers to be split RF BEC ; EF 2. End and file new PNR being created RF BEC ; ER 3. End transaction in parent PNR Retrieve split PNR records (associated cross RT AXR reference)

PNR AND ITINERARY PRINTING Basic itinerary display for passenger 1 Basic itinerary print for all passengers Extended itinerary display for passenger 2 Extended itinerary print for passenger 2 Print single joint itinerary for all passengers Email basic itinerary to default email address in booking Email extended itinerary Print entire PNR (normal screen view) Print entire history Print current screen only

HE IED/HE IEP IBD/P1 IBP IED/P2 IEP/P2 IEPJ IBP-EMLA IEP-EML-AJONES @AMADEUS WRA/RT WRA/RH WRS/RT

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

17

AMADEUS FARES AND PRICING Information Amadeus Information Ticketing agreements airline specific All ticketing agreements held by airline AA List of e-ticketable carriers for UK market Airline specific e-ticket information page for airline BA Access and function level by airline Participating carrier information pages

HE FQD, HE FXP GGAMAGB TGAD-TG/SQ TGAD-AA TGETD-GB HE ETT BA GG PCA VS GG AIR LX

Fare Quote Display Quote, YY fares from your location to a city Quote, YY fares by city pair, todays date Quote, specifying city pair and airlines Quote, by city pair, travel date and airline Quote, by city pair, travel date, airline and cabin class (Y=Economy, W=Enhanced economy, C=Business, F=First) Quote by city pair, travel date, airline and booking class Quote by city pair and travel date, requesting shopper display Display Unifares and published fares View previous fare quote display

FQD BCN FQD MANFRA FQD MANFRA/ALH,BA FQD MANFRA/21JUN/ALH FQDMANFRA/21JUN/ALH/KY FQDMANFRA/21JUN/ALH/CS FQDMANFRA/21JUN/S FQDMANFRA/21JUN/R,UP MPFQD

Fare Quote Notes View fare notes for fare on line 1 of FQD View list of applicable subject headings for fare on line 1 View fare notes for selected subjects (max 5) Display booking class/codes for specific fare Display routing conditions for specific fare

HE FQN FQN1 FQN1*L FQN1*PE,SR,DA FQS1 FQR1

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

18

Additional FQD Options Range of travel start dates From today to a future date Specific travel dates Global routing Reverse display order (lowest first for single airline) Round trip fares only One way fares only Hide carrier list and tax messages One way fares & reverse display order Specifying past ticketing date Visit another country (VUSA)

/D21JUL**14AUG /D**3MAR /D3MAR*20MAR /VAP /IX /IR /IO /IL /IO,X /R,12SEP05 /R,-VA

Itinerary Pricing Price PNR as booked and store Price PNR with validating carrier, as booked and store (XX = carrier code)** Price passengers 1-3 Price passengers 2 and 4 Price segment 4 Price segments 4 and 5 Price passenger 2 as a child Select fare from fare list Select fare on line 3, passengers 1-3 Select different fare for different passengers Price itinerary as booked without storing fare Rebook best price without storing a fare View fare from list Rebook best price and store fare Best price specifying paper ticket Best price within cabin booked List lowest available fares Display lowest possible fare, regardless of availability Amadeus Value Pricer* After FXA/FXC, select fare but not store After FXA/FXC, select fare and store

FXP FXP/R,VC-XX FXP/P1-3 FXP/P2,4 FXP/S4 FXP/S4,5 FXP/RCH FXT4 FXT3/P1-3 FXT3/P1//4/P2-3 FXX FXR FQQ1 FXB FXB/PT FXB/R,P/K FXA FXL FXC FXZ 2 FXU 2

**Please note that if there are multiple carriers in the fare that you are pricing then the validating carrier entry /R,VC-XX (where XX=validating carrier) must be added to the pricing entry.

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

19

Pricing with Fare Basis/Booking Class Override (Manual Pricing) FXP/L-MEE3M Force fare by fare basis FXV3 Override booking class FXP/ZO-10P Zap off percentage FXP/RVAC Visit another country (VUSA)

Tax Information PFC tax information Tax information by country UB specific airline exception tax

FQZ PFC LAX FQNTAX/GB FQNPSCX/GB

Currency Conversion Convert USD to GBP Convert NUC to EUR

FQC100USD/GBP FQC100NUC/EUR

Note: Override fares and manual fares are airline specific and cannot be guaranteed by Amadeus * Amadeus Value Pricer is an optional, chargeable product. Please contact your Account Manager for details

INFORMATIVE (PAST DATE) PRICING Request past date pricing by routing, airline, travel date, booking class and destination (this information can be extended depending on the number of sectors). Final elements are the ticketing date and validating carrier Specific passenger types (adult, child, infant), and date of ticketing

HE FQP FQPLHR/ABA/D20FEB/CYCDG /AIB/D28FEB/CYMAD/ABA/D05 MAR/CYLHR/R,01FEB06,VCXX FQPLHR/ABA/D20FEB/CYCDG /RADT*CH*IN,01FEB06

Note: Past date pricing is valid for up to 6 months past for US/Canada itineraries and 12 months for all other itineraries.

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

20

TST DISPLAY AND CANCELLATION TST Display Display TST or TST list Display TST by TST number Display TST for adult/infant passenger only

HE TQT TQT TQT/T1 TQT/PAX or TQT/INF

Adding and Splitting a TST Add passenger 2 to TST 3 Split passenger 2 from the TST Split passengers 3 and 5 from specified TST

HE TTA, HE TTS TTA/P2/T3 TTS/P2 TTS/P3,5/T3

Deleting a TST Delete TST (only 1 in booking) Delete specific TST Delete all TSTs Delete TST for selected passengers Delete TST for all seat occupying passengers Delete passenger 2 from TST 1

HE TTE TTE TTE/T1 TTE/ALL TTE/P1,2 TTE/PAX TTE/T1/P2

TST History View TST history View TST history by TST number View TST from historical list

HE TTH TTH TTH/T1 TTH/T1A

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

21

EUROSTAR (9F) RESERVATIONS

GG RAI 9F
For further information on booking Eurostar in Amadeus please see www.eurostar4agents.com

Booking Classes
Business Premier Eurostar GDS AF J AT C AW D Leisure Select Eurostar GDS HF Z HT I HW G HZ S Standard Eurostar BF BT BV BZ BR BW BX BY GDS Y B H M K N Q V Bookable Stations QQS St Pancras International XQE Ebsfleet International QDH Ashford International XPG Paris Gare Du Nord ZYR Brussels Midi/Zuid XDB Lille Europe

Seats
Code T2 T4 E1 E2 W A Eurostar Seat Type Club 2 2 seats facing each other Business Premier/Leisure Select class, with table Club 4 and Carre 4 seats facing each other Business Premier/Leisure Select and standard class, with table Solo Single seat in Business Premier/Leisure Select class, with seat back table Duo 2 seats airline style with seat back tables Window Aisle

Note: Reservations on Eurostar are made using the same entries as for Air reservations. The only significant difference is the seat reservations

Booking Specific Seats General seat request by seat type and segment number Request seat 31 in coach 12, segment 2 Request seats 15 and 16, coach 4, segment 3

HE STT STT/T4/S2 STT/C012S031/S2 STT/C004S015,C004S016/S3

Seat Maps Seat availability display PNR line 4, coach 12 Seat availability display PNR line 4, any coach Seat availability from availability display line 5, coach number 12 (cannot book from display)

HE SMT SMT4/12 SMT4 SMT/5/12

Note: If you have rail seat map set to display in the configuration on your PC, then the above entries will automatically display the graphical seat map. Note: Cancellation of 1 segment will result in the cancellation of all segments within Eurostars system

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

22

AMADEUS QUEUES Display total queue count Display all existing queues for an office Start queue processing Check queue by queue number Check queue by nickname View all categories awaiting action on a queue Remove item from queue, display next one Delay item, display next one Delay PNR to specific date and time End transaction and exit queue mode Ignore PNR and exit queue mode Place PNR on specific queue Place PNR on specific queue and category Place PNR on queue by nickname Place PNR on another office queue Display all queues containing a PNR (PNR must be displayed first) Remove PNR from one queue Remove PNR from all queues

HE QUEUE QT QTQ QS97C0D1 QC7C0 QC.SARAH QC36CA QN QD QD09DEC/1200 QF QI QE8 QE8C2 QE.SARAH QE/LON1A0101/0C0 RTQ QXP3 QXP/ALL

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

23

AMADEUS CUSTOMER PROFILES Enter profile mode Profile end Profile end and retrieve Profile end and exit profile mode Profile ignore Profile ignore and redisplay Profile ignore and exit profile mode Profile mode exit

HE PROFILES PM PE PER PEE PI PIR PIE PME

Agency Profile Create agency profile (1 agency profile may exist per office ID) Display agency profile

PYN/STARS TRAVEL PDY

Create Traveller Profile Enter profile mode Insert passenger name Insert telephone number Insert email address Insert frequent flyer account numbers Free format remarks Meal preference Insert customer PIN/reference number End and redisplay profile Create profile for name 1 from displayed PNR

PM NM1BLOGGS/JOE MR AP LON 0207 2233445-B APEJJONES@AMADEUS.COM FFN VS-123456789,CO RM FREE TEXT SR*VGML PIN/MLB123456 (max 20 alphanumeric characters) PER PC/-1

Create Company Profile Enter profile mode Create company profile Add contact details End and redisplay profile Create new company profile from PNR

PM PCN/AMADEUS AP LON 0207 2233445 PER PU/BAA

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

24

Associate Traveller to Company Display traveller profile in profile mode Associate traveller to an existing company End and redisplay profile (save changes)

PDN/-JONES/DAVID MR PCN/AMADEUS PER

Display and Retrieval of Profiles Display traveller profile by surname List all travellers created by your office Retrieve profile by PIN (must be inserted manually) Display profile number 3 from list Display traveller profile from specific office ID Redisplay current profile Display company profile Display company profile from specific office ID List all companies created by your office

HE PD PDN/-JONES PLT PDI/MLB123456 PD3 PDN/LON1A0101/-JONES PD PDN/AMADEUS PDN/LON1A0101/AMADEUS PLC

Profile Transfer Transfer all automatic elements Transfer automatic and selectable elements Transfer only elements 1, 3, 7 Transfer automatic elements and 6 and 7 Transfer automatic elements except 2 Blind transfer company profile (auto elements) Blind transfer company profile (all elements) Blind transfer traveller profile (auto elements) Blind transfer traveller profile (all elements) Blind transfer all elements traveller associated to company

HE PT, HE PBN PT PT* PT1,3,7 PT*6,7 PTX2 PBN/AMADEUS PBN/AMADEUS* PBN/-JONES/DAVID PBN/-JONES/DAVID MR* PBN/AMADEUS-JONES*

Management Profile View profile display organiser Change element to selectable Change element to automatic

PDO 6/*S 10/*A

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

25

Profile Modification and Deactivation Change passengers name in the profile Change information on line 3 Update traveller profile from PNR passenger 1 Update company profile from PNR Cancel line 5 from profile Deactivate displayed profile Ignore deactivations Blind deactivate traveller profile Display list of deactivated profiles Reactivate profile number 1 on list (within 30 days of deactivation)

HE PU, HE PX 1/1JONES/DAVID MR 3/0207 1234567 PU/-1 PU/BAA XE5 PX PI PXN/-SMITH/A MR PLX PR1

Profile Notes Add profile notes to displayed profile Save details and exit profile notes

HE PN PN PNE

Note: Type free text between asterisks. Once notes are completed press enter.

Profile History View profile history History for traveller only in merged profile History for company only in merged profile

HE PH PH PHT PHC

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

26

AMADEUS HOTELS Hotel information/policies by chain SI Hotel contacts for chains beginning with S Functional information by chain SI Decode hotel chain code Encode hotel chain Decode rate code

HE HOTEL GGHTL SI GGHTLCTC S HEHTL SI DNH HI DNH SHERATON DNN WKD

Hotel Availability Basic hotel availability for Sydney today Hotel availability by city and dates Hotel availability by city, date and duration Single chain hotel availability Hotel availability by segment number in PNR Hotel availability by country code, date and city name Hotel availability by country code, date and city name

HE HA HA SYD HA SYD 10MAR-15MAR HA SYD 10MAR-5 HA SI SYD 10MAR-5 HA S2 HA*TH30SEP/CT-TAKUAPA HA*FR25OCT-2/CT-PARIS/ADELYSEES

Additional Availability Options: Area of city (A=Airport, D=Downtown, R=Resort, N=North of downtown, W=West of downtown Currency Room type (number of people in room) Chain code(s) Hotel name Quoted rates (below specified amount) Special rate code (WKD=Weekend, RAC=Standard, PRO=Promotional, TVL=Travel agent, COR=Corporate, FAM=Family, ROH=Run of house, STP=Stopover package, PKG=Package, GOV=Government, MIL=Military) Hotel Category (L=Luxury, F=First class, S=Standard) Distance from specified point of interest Specific postal (ZIP) code

/AR-D /FC-GBP /RT-2 /CO-SI-HI /HN-PLAZA /QU-60

/SR-COR

/HC-L /DI-1K, /DI-1M /ZP-EC1

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

27

Facilities (TEL=Television, RES=Restaurants, BEA=Beach, AIR=Air conditioning, /FF-SWI-HEA-BEA HEA=Health club, ROO=Room service, SWI=Swimming pool) /DT-20MAR-28MAR Dates Note: Additional options can be requested in any order

Availability Modification Change arrival and departure dates Change departure date only Change chain codes

HA/DT-20JUN-28JUN HA/DD-26JUN HA/CO-SI

Amadeus Hotel Points of Reference Display full list of reference categories List all shopping areas in London Information on specific reference point Request availability from reference point by line number Request availability by reference point Request availability by reference point with distance option

DRP-CAT DRP*/LON-SHO DRPGOLDEN GATE/US HAL1/DT-18OCT-22OCT HA*FR 4FEB-4/RP-ATT-EIFFEL TOWER HA NYC 25MAY-2/RP-ATTROCKEFELLER CENTER/DI-1K

Hotel List and Features Hotel list from segment 3 in PNR Hotel list using city code Hotel list using country code and city name Hotel list using country code, city name and street address Hotel list using chain and city code Hotel list using chain and country code Hotel by reference point (within 1 mile of Harrods) Availability from list reference AB Display hotel features from line 2 availability Display features from single property display Display hotel features from sold segment 4 in PNR

HE HL HL S3 HL PAR HL*TH/CT-TAKUAPA HL*FR/CT-PARIS/AD-ELYSEES HL SI SFO HL RD US HL LON/RP-SHO-HARRODS/DI1M HA AB 21NOV-6 HF 2 HF HF S4

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

28

Hotel Sell Hotel sell room line 1 for passenger 1 Hotel sell from line 2 column A (complete and standard access) Hotel sell with deposit cheque Hotel sell with credit card guarantee Hotel sell with booking source (eg IATA number) guarantee

HE HS HS1/P1 HS2A HS1/DP-CHEQUE HS1/G-CCAX3714830000000015 EXP0509 HS3/G-BS123456

Additional Sell Options Crib (including amount charged and number) Crib (if free of charge amount is nil) Corporate discount number Extra person (amount charged and number) Frequent traveller number Customer ID Number of rooms Supplementary (free flow information) Including flight information (flight number, departure city, arrival city, terminal, arrival time)

/CR-USD20.-1 /CR-GBP0.-1 /CD-123456 /EX-EUR12.70-1 /FT-123456789 /ID-123456789 /NR-3 /SI-FREE TEXT /ARR-AF062-CDG-LAX-T4-1240

Hotel Rules and Pricing Enter single property display by line number Hotel pricing by line number (All Amadeus hotels) Service/pricing information from PNR line number

HA 2 HP 1 RTSVCH 3

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

29

Hotel Modifications Change check in date for line 3 to 15 Aug Change check out date for line 3 to 20 Mar Add supplementary information Cancel segment 3

3/DT-15AUG 3/DD-20MAR 4/SI-NON SMOKING ROOM XE 3

Note: Critical options should be checked prior to making changes as this may result in cancellation, rebooking and a new confirmation number. For further information see HE HTL XX (XX = Chain code)

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

30

AMADEUS CARS Company specific car hire information Company and airport specific information Encode car company name Decode car company code Car location list for all sites in Boston Car location list company specific (up to 5) Area specific car location lists (O=Off terminal, T=Terminal, A=Airport, C=City centre, N=North of city, E=East of city, R=Resort)

HE CAR GG CAR ZD GG CAR ZE LHR DNC THRIFTY DNC ZL CL BOS CL SEA/CO-ZL-ZD CL NCE-T

Car Availability Basic availability request including city, date, duration and times Single company basic availability display

Availability by segment number in PNR Single company availability by segment no. Availability by segment number, rental period CA ZE S2/DD-23MAY/RT-1500 less than itinerary

HE CA CA SFO 25MAY-3/ARR-14002000 CA ZE SFO 25MAY30MAY/ARR-1400-1400 CA S2 CA ZE S2

Decoding of Car Type Codes Display all vehicle codes Display only category (1st character) Display only type (2nd character) Display only transmission/drive (3rd character) Display only fuel/ac (4th character) Display all pseudo car type codes Decode vehicle type code

HE CG CG CG/1 or CG/CAT CG/2 or CG/TYP CG/3 or CG/TRA CG/4 or CG/AIR CG/PS or CG/PSEUDO CG-ECMN

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

31

Additional Availability Options Arrival and drop off times Booking source Corporate ID number Mileage (unlimited or max permitted) Foreign currency Rate code Return time (if not input in /ARR-) Vehicle type Drop off location (if different from collection) Customer ID

/ARR-1400-1400 /BS-123456 /CD-123456 /MI-U, /MI-M /FC-EUR /RC-RATE /RT-1600 /VT-ECAR /DO-SFO /ID-123456

Note: Additional options can be requested in any order

Availability Modification Change drop off location Change drop off date

CA/DO-LAS CA/DD-10SEP

Note: Most availability options may also be used for availability modification

Car Sell Car sell from line 2 availability Car sell from line 3, passenger relate Car sell, corporate discount number Car sell line 1 with child safety seat Display all car equipment codes starting A Car long sell

HE CS CS 2 CS 2/P3 CS 3/CD-123456 CS 1/SQ-CST CE A CS SX FRA16MAR-2/ARR-0900 -1200/VT-ICAR/DO-FRAC01/RCFEI

Car Terms and Policy Information Car policy information Service/policy information by PNR line number Car rules by segment number from PNR or availability line number (Amadeus Cars Complete Access Plus) As above, Amadeus Cars Complete Access or Amadeus Cars Standard Access

CPO ZL DRW RTSVCC 2 CR 2 CT 2

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

32

Amadeus Car Paper Voucher and E-Voucher CVD/S3 Display car voucher for sector 3 CVP/S3 Print car voucher for sector 3 CVP/S3/P2 Reprint of car voucher must be pax related CVP/S2/ET Issue car e-voucher for sector 3 Reissue car e-voucher (must be pax related) CVP/S2/ET/P1 Car Modification and Cancellation Change vehicle type line 3 Change drop off date Change pick up date Delete special equipment Cancel car sector

3/VT-CCMN 3/DD-03MAR 3/DT-08DEC 5/SQXE3

Note: A modification may generate a new reference number, which should be provided to your client.

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

33

DOCUMENT UPDATE INFORMATION Version number and date V1, Mar 2006 V6.2, Aug 2006 Updated by Rebecca H Rebecca H Update information Document creation Inclusion of name changes, NHP process, APIS information, EPAY, fare quote notes, informative pricing, infant age in name entry, additional availability options Validating carrier pricing entries, ACRISS car group/type decoding Added GGAMAGBSUPPLIES to AIS examples. Amended phone and fax numbers. Updated entries for child and infant names Updated DOB for child/infant name modifications, DAN closest airport, SSR codes help page, Hotel functionality changes

V7.0, Jan 2007 V7.1, May 2007 V7.2. June 2007 V8.0, April 2008

Rebecca H Neil C Jo K Becky W

V8.1, May 2008

Becky W

CONTACT US Helpdesk Please contact your account executive for the correct telephone number and your unique telephone pin number. Email: helpdesk@uk.amadeus.com Fax: 0870 895 9299 Training Email: training@uk.amadeus.com Fax: 0870 895 9299

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

34

10 THINGS YOU MAY NOT KNOW ABOUT AMADEUS

In an annual independent survey of UK travel agents using one of the 4 main global distribution systems (GDS) Amadeus was ranked Best for Service Overall. According to the European Commission (January 2006) Amadeus invests more in Research & Development than any other European travel company. Amadeus has committed to investing 1 billion in developing new IT solutions for the travel industry over 5 years. Around 150 of the worlds leading airlines use the Amadeus Alta Suite of IT solutions for their reservations, inventory and departure control needs. Amadeus Alta introduces a new level of information sharing between agents and airlines for the benefit of your customers. Using the same system also improves data accuracy, such as pricing itineraries, because it removes potential discrepancies and resulting ADMs. Amadeus was the first GDS to introduce a graphical cruise booking tool to the UK market in 2001. Amadeus Cruise offers sales and information on all the leading cruise lines some of which are exclusively available through Amadeus. In an independent study of travel agents in the UK, it was proved that agents using Amadeus work faster than those using competitor systems. Booking a round trip for two passengers with multiple destinations is 56% faster on Amadeus. For more information on the study and its findings, please go to: www.uk.amadeus.com/showmethevalue Amadeus has 2 offices in the UK one in Crawley, near Gatwick and the other at Heathrow. Both are staffed by local travel professionals, many of whom have years of prior experience working for travel agencies, airlines, tour operators and corporations. Amadeus head office is located in Madrid. The companys development and product marketing centre is in Sophia Antipolis, the French silicon valley near Nice. The Amadeus system is housed in a secure location close to Munich, Germany. In early 2007, Amadeus will become the gateway for Eurostar bookings. Among the many benefits, travel agents will be able to compare rail and air travel on the same display. Booking rail will become much easier too, with seat maps, e-ticketing and instant confirmations. Amadeus was first to launch car rental e-vouchers in the UK. Globally, 1 in every 2 air passengers benefit from Amadeus technology.

Reservations Quick Reference Guide - Copyright Amadeus Marketing (UK) Ltd

35