Girraj Upadhyay

RZ - 9/62, 2nd Floor, Street Number-12, Tugalkabad Ext. Nr Govt. School, New Delhi-110019 Tel.: +91- 9893660855, 8882880220, Email: girraj_upadhyay@yahoo.co.in

Professional Objective To reach a challenging position in the IT Infrastructure Services Field where I can contributes the best of my skills and efforts for the growth of the company as well as me to gain an experience from your organization. Career Summary Having More than 2 Years of experience in IT Infrastructure Management, IT Helpdesk, Technical Support & excellent customer handling skills. Implementation of Small IT projects.

Professional Expertise Name of Organization: Evision Infotech Pvt ltd 5th Aug 2011 to till date. Responsibilities: Working here as Sr.IT Executive and deputed on Fertilizer Association of India Ltd Corporate office. Provide L2 Desktop Support to 500 Corporate Users Onsite and Offsite on Windows Platform. Support and Mange 3 Remote Locations in India through Remotely and Phone. Remotely, Chat & Voice Support to Remote Located User. Support on Hardware, Operating System, Network Connectivity, Antivirus and all in house application issue. Handling Antivirus related issue such as virus issue,defenation update,Installtion of antivirus etc Mange & Troubleshoot network (LAN or Wi-Fi) related issue Install, configure and maintain printers (network and local) of Xerox, HP, cannon. Configure and troubleshoot email related issue of MS outlook or Lotus notes. Support to VIP user on emails, applications and other mobility device like I-phone, I pad etc. Support on Video conferencing & setup for meeting room of VIP users meeting. Committed to resolved all incidents and service request calls under SLA coordinate with SD if required. Coordinate and manage relationships with vendors that provide hardware, network and other support. Maintaining hardware and software Inventory and follow all IT documentation process Knowledge and work close with service desk & ticketing software tools like remedy and UCD Route problems to internal 2nd and 3rd level IT support staff for further process Recording/tracking incidents and complaints and keeping end users informed about the status/progress. Escalating call to the senior management team as per the internal escalation matrix. Installation of Symantec Anti-Virus Update, O/S & other relevant softwares updates. Technical Expertise Installation of operating system (Windows XP, WIN7, 2K3/2K8) and Configuring Desktop/Laptop Knowledge of LAN/VLAN, and Mobility device Installation, Configurations and Manage of Local and Network printers. Installing Active Directory and converting a normal Computer in to a domain. Configuring, managing and troubleshooting of Lotus notes and M.S Out Look. ITIL knowledge (Asset, Vendor, Incident, service request)

Small IT project planning and implementation IT support to VIP user

Educational qualification Completed B.E.(EC) from (RJIT BSF Academy college )RGPVUniversity Meerut with 63%. In 2010 Completed 12th from the M.P. Board, Bhopal with 72 % In 2005 Completed 10th from the M.P. Board, Bhopal with 70 % In 2003

Strength
Ability to lead & a good team member. Ability to work independently and multi task in a fast paced environment

Personal Details
Name Fathers Name Date Of Birth Marital Status Linguistic Proficiency Passport Available Girraj Upadhyay Shree H.S.Upadhyay 08 July 1984 married Hindi, English Yes

I hereby confirm that the information provided by me here are true to my belief and to best of my knowledge. Date: Place: NEW DELHI (GIRRAJ UPADHYAY)