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Cisco Confidential
Cisco Confidential
Cisco Confidential
Cisco Confidential
60-year-old Betty
Around for 20 years Has ear of CEO Can stop a multi-million dollar UC deal in its tracks
Cisco Confidential
Edition
Directory Size
# of Queues
Premium
NA
50
100,000
100
Enterprise
25
40
50
Business
12
500
Department
2 per dept
2 per dept
1 per dept
Cisco Confidential
Cisco Confidential
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Cisco Confidential
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Music in queue Operator handset ringing Wait time overflow Reports Personal directory groups
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configuration options
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Feature High availability Enhanced directory synchronization Queue overflow enhancements Different MoH in different queues Increased concurrent operators Personal Directory Group enhancements Console client font sizes Console client preferences update Version-specific licensing Unified Communications Manager 8.0(1) 9.0(1) support
July 2012 CUAC 9.0.1
Prem X X X X 50 X X X X X
Ent
Bus
Dep
X 40 X X X X X 12 X X X X X X X X X
Cisco Confidential
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The Cisco Unified Attendant Console product team may change the contents of these slides when it sees fit to do so. This is a product roadmap. Roadmaps change over time.
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Feature 64-bit server Retain directory search during call control event Server-based console preferences Configurable forced delivery timer per queue Call park retrieval by other operators Unified Communications Manager 7.1(5) 9.1(1) support
Prem X X X X X X
Ent X X X X X X
Bus X X X X X X
Dep X X X X X X
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Portfolio consolidation Manually add individual contacts Import contacts to server Share Personal Directory Groups Out of hours routing per queue Citrix support Windows 2012 platform support
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UI overhaul Directory number transformation rules (for BLF) XMPP integration Call history logs User/roles/permissions Single sign-on MS Exchange integration Backup and restore tools SNMP support
Future
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8.0(1) 9.0(1)
7.1(5) 8.6(2)
7.0(1) 7.1(3)
9.0.1
8.6.2
8.0.0.5
L-CUAC9X-ATT-CON
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New license file required after upgrade to a new major version Upgrade to a major version reverts licensing to 5-day evaluation
PLEASE NOTE THAT THIS CANNOT BE EXTENDED
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Training Videos
https://www.youtube.com/channel/UC3jC1gmgsRWPR4PLR2VWBhA?feature=CCQQwRs
Product Documentation
http://www.cisco.com/en/US/products/ps7282/tsd_products_support_series_home.html
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Thank you.