Virginia Thomson

Mobile: 206.251.5942 Email: virginiathomson@ymail.com LinkedIn: www.linkedin.com/in/virginiat

Proven leader able to drive performance and efficiency within large scale programs. Versatile coordinator that manages all facets of a successful project and program including daily operations, customer experience, reporting and analytics, procurement and internal/external communication. Meticulously coordinates complex projects ensuring resources are allocated, scheduling complete, proper documentation and team communication. Passionate program management professional focused on supporting the goals of a company through long-term relationships with its customers and employees.

Skills & Expertise

Program Management Vendor Management Online Social Networking Communications Search Engine Optimization Online Marketing Analysis CRM Systems

Proficiency in Microsoft Office Programs Communications Software ERP Systems, Microsoft Navision 4 / 2013 Advanced Access and Yahoo Small Business (website design)

Experience
Sunrise Identity 03/2012 - Present Program Coordinator Lead the Starbucks Recognition Program ensuring 99.9% accurate production of 14,000+ individual awards distributed globally each year. Direct all program meetings between client, executives and third-parties establishing new products, procedures, program milestones and issue resolutions. Product management of all new and existing assets; coordinating design, pricing, purchasing and scheduling. Vendor and supplier management; effectively negotiate rates, production schedules, and terms of use leading to company and client cost savings Analyze finance components in preparation of monthly finance and budget reports for client. Execute internal and external communications with upper management employees on a National and International level. Perform tier 1 escalated customer support for all technical inquires specific to product and ecommerce site. Interview, hire, train and document processes for new employees in program. Examine client and customer feedback and give technical and business insight to implement improvements and solve problems quickly. Oversee escalation resolution with accounting team on all payable/receivable inquires.
T: 206.251.5942 A: PO Box 13162 Des Moines, WA 98198 E: virginiathomson@ymail.com

Montessori of Des Moines 02/2010 - 03/2013 Montessori Manager Managed budgets and trained new employees. Filing, billing and administrative tasks. Guided activities achieving Montessori-style development of internal and social order, gross and fine motor control, sensorial discrimination, and an academic path that progresses from concrete concept to deeper levels of abstraction. Sandstone Dachshunds 03/2007 - Present Owner Manage all aspects of customer service, breeding, care, regional showing, sales and International shipping. Continually improve the Sandstone line through partnership refinement, customer outreach, a growing reputation at shows, satisfaction guarantees, follow-up and customer referral. Establish an international clientele through active use of communication channels such as blogs, discussion forums, social networking and a daily updating a custom website. Windermere Real Estate 02/2009 - 04/2010 Team Manager Promoted sales progression through online and print advertising, project events, and entry in software applications. Prepared expense reports and maintained data to help develop fully integrated marketing plans and budgets; leveraged results to strengthen future plans and develop team growth. Created and maintained schedules that provided action plans to meet the daily challenges of the team, recommending improvements and problem-solving. Coordinated day-to-day activities and training of team members including distribution of workload, tracking work performance, guidance on policies, procedures and industry regulations. Provided high-levels of customer service to clients and third parties involved. John L Scott Real Estate 01/2005 - 02/2009 Licensed Real Estate Agent/Team Coordinator Managed team budget, financials, tax account and marketing plan. Designed, developed and maintained business website and CRM database utilizing web utilities. Composed agendas for team members and lead team meetings. Prepared and conducted presentations of marketing materials and analyses for potential clients. Negotiated contracts, coordinated with third-parties, conformed to tight deadlines, and followed through to ensure terms are met. NorthWest Escrow Services Corp. 05/2001 - 12/2004 Executive Administrative Assistant Prepared documentation and marketing materials for client meetings, providing guidance on the closing of real estate transactions. Managed the hiring processes and training of new employees. Maintained computer and filing systems, payroll submission, billing and receiving, including disbursement of checks to clients and vendors. Handled reception, customer service, general clerical, and inventory management.

T: 206.251.5942

A: PO Box 13162 Des Moines, WA 98198

E: virginiathomson@ymail.com

Education and Professional Certification Trained Advertising Specialist, Promotional Products Association International: Certification (Currently training) Conflict Resolution in the Workplace, Washington: Certification (2006) Essentials of Property Management, Rockwell Institute, Washington: Certification (2006) Power Planning in Business Management, Washington: Certification (2007) Sales and Leasing of Real Estate/Licensing Program, Genesis (2004) Highline Community College, Des Moines: Associates level towards an Bachelors Degree in Business (2001-2003) John F. Kennedy Memorial High School, Burien, WA: Diploma (2000) Real Estate Salesperson License, Washington State (2005 - 2010) Notary Public License, King County, Washington (2001 - 2007) Community Involvement Cascade Dachshund Club, WA: Board Member (2008 - Present) St. Vincent de Paul in Des Moines, WA: Volunteer (2001 - 2005) References available upon request

T: 206.251.5942

A: PO Box 13162 Des Moines, WA 98198

E: virginiathomson@ymail.com