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Alcatel-Lucent University Overview

January 2009

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Alcatel-Lucent University Overview

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Alcatel-Lucent University Mission

Alcatel-Lucent University manages, develops and delivers learning and qualification solutions globally that enable customers, partners and employees to achieve their strategic business objectives.

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A Competitive advantage
Our Vision Make learning a competitive, market-differentiating advantage for Alcatel-Lucent Our Strategy ?Enhance customer satisfaction with Alcatel-Lucent products, services and solutions by delivering top quality, highly-relevant learning solutions ?Strengthen customer proposals with innovative learning solutions tailored to specific requirements ?Provide consultation and learning expertise to business leaders enabling them to achieve their business objectives ?Build the best-equipped, highly-qualified workforce in the industry ?Encourage professional development leading to enhanced employee performance, job satisfaction and retention

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Innovative Learning

Provides a vast choice of Product, Technology and Management training courses

Seminars

Alcatel-Lucent e-learning

60% Alcatel-Lucent Customers


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40% Alcatel-Lucent Employees

Alcatel-Lucent University

Evaluate Analyse

Training plan

Delivery Build Design

Consulting

Training courses

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Alcatel-Lucent University Principles


? Geographically distributed organization
Close to major customers Close to major employee concentrations

? Capitalize on strong functional integration


Integrated Learning Management System Normalized processes and shared tool chain Global program management and learning consulting capabilities

? Operating management body to be established


With heads of the Alcatel-Lucent University local entities and Alcatel-Lucent University global functions With participation of learning liaisons in regional sales groups and global product divisions

? Business model and financing: balanced cost center

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Alcatel-Lucent University Locations


Alcatel-Lucent Universitys global network of 20 training centers are individually accredited to ensure a consistent, high-quality training experience for customers and employees.

Additional satellite training locations include Russia, Turkey, Singapore & South Africa.

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2007 Alcatel-Lucent University - Lannion Facts & Figures


83 certified trainers 8 162 Training days 53 000 Trainee days 9094 trainees From 78 countries 2524 Development days

45% of training on customer premises

A surface area of 6500 m which 40 % allocated to labs

37 000 e-learning hours

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Our Training offer

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Our Product training offer


Fixed Access xDSL/GPON IP Network
IP-ATM-MPLS PRODUCTS Expert Training Job Training

Application
IMS Services, Entertainment, Messaging, Payment, Subscriber Data Management

Fixe Core Networks


Classical/NGN

Wireless Transmission
PDH/SDH Digital Radio Link SONET Digital Radio Link

Mobile Core Networks


Classical GSM/UMTS NGN GSM/UMTS GPRS Skills Assessment

Mobile Access
BSS, UTRAN WIMAX

Terrestrial and Submarine Network


SDH, WDM, Ethernet, ATM

Network Element Level - Equipment Management Level - Network Management Level


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Our Technology training offer

Networks

System architecture
TECHNOLOGY

Protocols & Models

Advanced Training

Basic Training

Operating systems & languages

Skills Assessment Fundamentals of telecommunication

Software engineering Tools & methods Data processing

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Our Management training offer

Company Culture
MANAGEMENT

Project Management Leadership for innovation

Desktop applications

Seminar

Training Personal skills development

Training skills

Coaching

Quality

Fundamentals of management

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Our Employees Training Tools

Seek a training

TRAINING TOOLS

Express a request of CIF or DIF

C-learning Record an inscription

V-learning Declare an internal training

I-learning A training by trade-guild

Express a training need

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Trainer Certification Process


Targets Learning skills Technical skills Language skills Corrective Acts
ISO 9001

Assessment

Review of the skills Training & Guild


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Elaboration of the training project

E-learning, an innovative concept

eLearning

is an innovative concept which improves and facilitates the access to the knowledge and to the skills by making use of the technologies the most recent of the processing of the information and the communication: Internet network, multimedia resources, mobility,

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E-Learning, an answer to the trainee needs

? Have personalized contents, ? Assess his results, ? Manage his time and his apprenticeship rhythm, ? Be accessible wherever : working place, home place, in trip, ? Be available 24 hours a day and 7 days a week.

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E-Learning, an answer to the Company needs

? Have skills immediately, ? Reduce the training costs, ? Make easier the training management, ? Contribute to the growth of a continuous training culture.

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Virtual Learning, a supply of Mixed Issues

These mixed issues (blended learning) combine 2 or 3 of these following methods :

WBT

? individual self-training from afar or i-Learning, with tutoring (by way of e-mail or in line) if necessary. The trainee is completely responsible of his time management and of his apprenticeship management. ? virtual class or v-Learning. The trainees and the trainer, located in different places, communicate from afar with in line. The trainer is the master of the learning advance of the virtual group set up in this way. ? Usual class or c-Learning. The trainees and the trainer are physically together in a same classroom.

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www.alcatel-lucent.com

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