SYLLABUS FOR E-5 RECRUITMENT

Section I: MANAGEMENT APTITUDE

1. PRINCIPLES & PRACTICE OF MANAGEMENT:

Management: Concept, Nature, Importance, Management as a Profession, Management Vs. Administration, Management Skills, Levels of Management, Characteristics of Quality Managers. Social Responsibility of Managers and Ethics in Managing. Introduction to Functions of Management: Planning, Organizing, Staffing, Directing, Motivation, Leadership and Controlling. 2. ORGANISATIONAL BEHAVIOUR:

Organizational Behaviour: Concept, Nature, Characteristics, Perception and Attribution: Attitude, Personality, Job Satisfaction, Learning, Group Dynamics. Organizational Power and Politics, Organizational Change : Concept, Nature, Resistance to change, Managing resistance to change, Implementing Change, Conflict, Stress, Organizational Culture. 3. COMMUNICATION FOR MANAGEMENT: Role, purpose, process, importance of communication in management, communication structure in organization, barriers & gateway in communication, 7 Cs of communication, Types of Communication: Employment Communication, Oral Communication, Written Communication, Group Communication, Business Letters and Reports. 4. RESEARCH METHODOLOGY: Concept of Research and Its Application in Various Functions of Management, Types of Research, Types of Business Problems Encountered by the Researcher, Problems and Precautions to the Researchers, Steps Involved in Research Process Research Design: Various Methods of Research Design, Collection of Data, Types of Data, Analysis of Data. 5. BUSINESS STATISTICS:

Role of statistics: Applications of inferential statistics in managerial decision-making, Measures of central tendency: Mean, Median and Mode and their implications, Measures of Dispersion: Range, Mean deviation, Standard deviation, Coefficient of Variation (CV), Skewness, Kurtosis. 6. STRATEGIC MANAGEMENT: Introduction, Strategic Management, Business Policy, Corporate Strategy, Basic Concept of Strategic Management, Mission, Vision, Objectives, Impact of globalization, Strategic Decision Making, Impact of Internet and E-Commerce, Role of Strategic Management in Marketing, Finance, HR and Global Competitiveness. 7. MANAGERIAL ECONOMICS:

Nature and Scope of Management Economics, Significance in decision-making and fundamental concepts. Objectives of a firm. Demand Analysis, Supply Analysis, Production concepts & analysis, Cost concept and analysis, Market Equilibrium and Average Revenue Concept, Monopoly, Oligopoly, Pricing Strategies, National Income, Inflation- types and causes, Business Cycle, Profit concept. 8. BUSINESS ENVIRONMENT: Laws

The concept of Business Environment, significance and nature. Environment Scanning, Interaction between internal and external environments, basic philosophies of Capitalism and Socialism with their variants. Concepts of Mixed Economy. Introduction to Political, Socio-cultural, Legal, Technological

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and Global environment. MRTP, FEMA, SEBI Act, Consumer Protection Act, Indian Law and Judicial System, Law of Contract, Law of Partnership and Sale of Goods Act, Negotiable Instruments Act, Company Law, Labour Laws and Regulatory Provisions. Industrial Policy, the monetary policy, fiscal policy, Stock Exchange-BSE-NSE, New Economic Policy, Globalisation, EXIM policy, FDI policy, Multinational Corporation (MNCs) and Transnational Corporations (TNCs), Global Competitiveness. 9. CORPORATE GOVERNANCE, VALUES & ETHICS:

Corporate Governance: Issues, need of corporate governance code, Social Responsibility of Corporates, Corporate Social Responsibility, Whistle Blowing. Indian Value System, Values and Ethics in Business. 10. WTO AND INTELLECTUAL PROPERTY RIGHTS:

GATT and Evolution of World Trade Organization (WTO), Role of WTO in International Trade, Main Features of WTO, Intellectual Property Rights. 11. COMPUTER APPLICATIONS IN MANAGEMENT:

Wireless/ Wireline Telecom Networks: Introduction to Personal Communication Services (PCS), Global system for Mobile Communication (GSM) system overview General Packet Radio services (GPRS), Third Generation (3G) Mobile Services. Wireless local Loop (WLL): Introduction to WLL architecture. WLL technologies and Wi-Max, Optical Fibre Cable, IP MPLS, Broadband network, FTTH, carrier Ethernet, Telecom Dispute Settlement. E-commerce: Introduction, Comparison between Traditional commerce and E-commerce, Advantages & disadvantages of e-commerce, Buying & Selling on Internet, Issues in Implementing Electronic Commerce. Applications of Information Technology: Information Technology (IT) applied to various functional areas of management, such as Production / Operations, Marketing, Human Resource, Finance and Materials Management. Rights and Economic Development. 12. FINANCIAL MANAGEMENT:

Overview: Accounting concepts, conventions and principles, Accounting Equation, International Accounting principles and standards, Matching of Indian Accounting Standards with International Accounting Standards. Mechanics of Accounting: Double entry system of accounting, journalizing of transactions, preparation of final accounts, Profit & Loss Account, Balance Sheet, Policies related with depreciation. Analysis of financial statement: Ratio Analysis- solvency ratios, profitability ratios, activity ratios, liquidity ratios, market capitalization ratios. Funds Flow Statement: Meaning, Concept of Gross and Net Working Capital, Preparation of Schedule of Changes in Working Capital, Funds Flow, Cash Flow Statement. 13. MARKETING MANAGEMENT: Importance and Scope of Marketing, Elements of Marketing, Marketing Vs Selling, Consumer Markets and Industrial Markets, Concept of Marketing Management. Marketing Mix, Functions of Marketing Management, Marketing Organizations, Qualities of Marketing Manager. Marketing Environment Marketing Information System and Marketing Research, Strategic Marketing Planning, Market Segmentation, Market Targeting, Product Positioning, Marketing Mix, Pricing, Promotion. 14. HUMAN RESOURCE MANAGEMENT:

A Macro Level Scenario, Concept of Human Resource Management, Processes Involved in HRM, Total Quality Management and Employee Empowerment, Learning Organization. Selection and Recruitment, Induction and placement, Performance and Potential Appraisal, Job Evaluation: Concept, Scope and Limitation, Compensation, Transfer, Promotion and Reward Policies,

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Training and Development, Competency Based Training and Assessment, Motivational Model., Human Resource Information System, Human Resource Audit and Human Resource Accounting.

Section II: Cognitive Ability

1. QUANTITATIVE ABILITY AND DATA SUFFICIENCY:

Numbers, Surds, Divisibility tests, Averages, Percentages, Simple and Compound Interest, Profit and Loss, Algebra, Simple, simultaneous and quadratic equations, ratio and proportion, mixtures and allegations, Time Speed and Distance, Work, Pipes and Cisterns, Races, Clocks, Partnership. Lines, Angles, Triangles, Quadrilaterals, Circles, trigonometry, mensuration, permutation and combination, probability, set theory Data Sufficiency- Deciding whether enough information provided to solve a problem (e.g. if the question can be answered using 1st statement or 2nd or both or none). 2. REASONING:

Methods of representation (graphs, charts etc.) Skills (observation, calculation, deduction), Approximation and Conversion techniques, Percentages and Averages, Family tree, linear and complex. Arrangement, Codes, Conditionalities and Grouping. Cards and numerical logic. 3. VERBAL ABILITY, READING, COMPREHENSION AND ANALYSIS:

Articles, Phrases Clauses and Modifiers, Errors (Pronouns, Prepositions, Tenses, parallelism), Conditionals and Multiple Usage (one word with different ways of usage), sentence correction, jumbled paras and sentence arrangement, critical reasoning, syllogisms and Venn Diagrams, odd one out, analogies, contextual usage, summary, definition based questions, Passages and MCQs. .

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