MELISSA BAILEY

2 Hepburn Rd., Christie Downs, SA 5164 045 757 6154 melbailey0@gmail.com

FOCUS: PUBLIC RELATIONS EXECUTIVE

Opportunity with an industry leader that will benefit from proven ability in

~ Customer Service Excellence ~ Effective Communication and Coordination ~ ~ Key Account Management/Servicing ~ Promotional Content Development ~ Motivated, result-driven professional with a strong customer focus and experience in authoring promotional material, event management, and social media profiles management Skilled networker with excellent communication skills and the ability to interact with a diverse population of people Recognised for combining out-of-the-box thinking with strong storytelling skills to build novel, engaging content Quick learner with a keen eye for detail and superior time management skills. Can work within aggressive timelines and perform duties beyond immediate responsibilities Computer Skills: MS Word/Excel/PowerPoint/Publisher/Outlook, Photoshop, Prezi, WordPress

E DUCATI O N Bachelor of Public Relations (2013) University of South Australia, Adelaide, SA Relevant Coursework: Communication Management, Corporate and International PR, PR Issues and Crisis Management, Strategic and Creative PR, PR Writing, etc. South Australian Certificate of Education (SACE) (2008) SACE Board of South Australia, Adelaide, SA P RO FES S I O NAL EX P E RIE NCE

INTERNSHIPS:
Department of Planning, Transport, and Infrastructure, Government of SA (Jul 2013Sep 2013) o Author media releases, featured articles, intranet content, e-newsletters, factsheets, and other promotional material. Also, address media queries The Jodi Lee Foundation (Jun 2013Sep 2013) o Manage social media sites and accounts, prepare social media insights reports, and develop content for website and newsletter stories for this foundation dedicated to raising awareness on bowel cancer o Also, skilfully manage fundraising and promotional events, and evaluate campaigns The Smith Family Event Volunteer (Jul 2013) o Setup tables and signage, collected funds, and managed bouncy castle for Superloc TARGA Stirling Lunch Stop event

BRIGHTON JETTY BAKERY, Brighton, SA Present YANKALILLA BAKERY, Yankalilla, SA

2011 2004Present

SALES ASSISTANT/BARISTA Customer Service Excellence: Competently address/resolve customer queries and complaints, and manage their orders Operations Management: Open/close store, operate till, and perform pie-warmers duties Staff Training: Train new sales staff in basic operations and standard processes

LINKS LADY BAY RESORT, Normanville, SA

20102011

WAITRESS/BARTENDER Hospitality Management: Set tables for new guests and provided exemplary customer services at wedding receptions

~ References Available on Request ~