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Today
Your smart phone has more computing power than landed Neil Armstrong on the moon.
Already, technology has changed some of the most basic ways in which we experience day-to-day life In the moments and days after the Boston Marathon bombings, Boston and the world turned to social media, making our local experience global in a very real way.
In the aftermath of Superstorm Sandy, impromptu charging stations became vital gathering places in hard-hit areas.
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Simply put, state government can no longer function without IT; we are absolutely and totally dependent on it.
I know that investments we collectively make in the states IT infrastructure and services often do not seem as compelling as other investments that directly fund program needs. But they are.
The IT Imperative
Demand for IT is Increasing All major business reform initiatives require significant technology support Exponentially Everyone needs to be better, faster, cheaper
Greater capacity, availability and reliability are essential Even while cyber security threats and their dangers escalate
Demand for speed, growth, functionality and agility is escalating due to the consumerization of IT (social media, smartphones, internet of things) in society
iCORI enables employers to hire more quickly, leading to increased opportunities and reduced recidivism for rehabilitated offenders. iCORI pays for itself through its fee model.
DYS better meets the needs of at-risk youth in residentialand community-based programs through real-time management of treatment & services thanks to the
The Health Insurance Exchange/Integrated Eligibility Services project, known as HIX/IES, is critical to the states compliance with the Affordable Care Act of 2010.
HIX/IES will for the first time fully integrate access to programs offered by MassHealth and the Health Connector for constituents. We will be able to expand our existing one-stop shopping capabilities to include programs such as SNAP and the Temporary Assistance for Needy Families program.
The Registry of Motor Vehicles Modernization project will dramatically improve the RMVs business processes while replacing an unsustainable system that is a generation old.
The RMV will be able to offer many more services online, which will create significant in-house efficiencies. It will also minimize the need for constituents to visit branch offices 8 8 and improve overall customer satisfaction.
The Environmental Public Access System (EIPAS) will help the Executive Office of Energy and Environmental Affairs achieve significant business improvements.
EIPAS will support economic development by providing regulation at the speed of business. It will also increase public participation in setting environmental and public health standards.
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Cost savings in IT organization Value or Strategic Initiatives in IT Cost savings in Business Process Cost avoidance with Citizens Value Creation with Citizens or within the Economy
How did actual results compare with expected results Use as feedback to improve Process.
Search and intent Location Services, photo and video, Personalization of experience Social and Crowd Sourcing
Provides deep insights to better serve Citizens Multiple Agencies can gain further insights by data sharing Consolidation through virtualization: drives up utilization Rapid Provisioning to support quicker time to creating business value
Data Analytics
Enables Functionality which can not be obtaining using traditional methods Changes Culture to be more innovative
Contacts
Lauren Sallata, Vice President, State Enterprise Solutions Business Development & Marketing lauren.sallata@xerox.com 202.607.9506
joe.berding@xerox.com 512.797.1436
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Change
Technology is changing at an increasingly rapid pace We are seeing fundamental changes in how we live, eat, travel, work. We are
Not tethered to desk tops Not tethered to specific data centers Living our lives on the network Communicating with the cloud all day
An army of robot baristas could mean the end of Starbucks as we know it Quartz news service
And.often inertia
21st Century Leadership
Challenge
How do we keep IT infrastructure moving at a pace to keep up with the capabilities it supports?
Lab-on-demand Tires-as-a-service Defense Logistics Agency Data center capacity-on-demand Defense Information Systems Agency But: always have a Plan B!
21st Century Leadership
An Approach to IT Infrastructure
Sell it as the plumbing that allows the organization to operate
Enable the mission: the organizations life blood Enable finance: pay people, pay bills Enable logistics: buy and ship things, maintain things
Acquire it as services
No capital use operating funds Highly scalable capacity equals real time demand Tech refresh built in Enforceable SLAs
21st Century Leadership 24
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Architecture-Enable more agile response to legislative changes, customer demands & fiscal requirements
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Increase
in Online Transactions Over 3M in 2012 the Future Change 20-45 day processes to 1-3 days Offer Customer Accounts Provide 360 degree customer view Enable Electronic Traffic Citations Reduce multiple data entry processes
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In
Design processes that focus on business outcomes rather than administrative procedures
Thank You!
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Increasing program administration responsibilities; Public demand for easy access to integrated information;
Release Site 3-0012345 (notification 1/2/03) 100 Main Street North Southland, MA Reporting category: 2 hours, oil release Compliance status: Response Action Outcome filed No activity use limitation Notice Correspondence Plans History RAO more
P D V E
RAO
One-time costs estimated at $37-47M over a 5-year timeline Annual O&M estimated at $5.5-6M Utility Payback Period is 5 to 6 years, accounting for all financial
(direct and indirect) and non-financial benefits to the commonwealth and constituents