C/O FOURSQUARE GOSPEL CHURCH PLOT 1902 YAKUBU GOWON CRESCENT ASOKORO.

ABUJA PHONE: 08022220684, 08030731976 E-MAIL: SHEKINA.COMPANY@GMAIL.COM OLOWOJAIYE AYODEJI O.

PERSONAL INFORMATION Date of Birth: Sex: Marital status: Nationality:

28th September, 1981 Male Single Nigerian Christianity Kogi State

Religion: State Of Origin:

OBJECTIVE

I posses the passion for success and excellence with proven and tested communication skill and the ability to work in a team environment where I will have access to the opportunities that will spur me to exploit my creativity to the fullest. EDUCATION Sept. 2005 Sept. 2007 The Polytechnic, Ibadan

HND Public Administration

Upper Credit Jan. 2002 Jan. 2004 Federal Polytechnic Idah.

ND Public Administration
Upper Credit Sept. 1993 Sept. 1999 ASCO Staff Comprehensive Secondary School , Ajaokuta Senior School Leaving Certificate INTERESTS AND ACTIVITIES Meeting people, Teaching, Reading, Writing, and Traveling. WORK EXPERIENCE/JOB DESCRIPTION

May 2012 Oct 2012 SPANCO CHANNEL BPO LTD Call center Agent
Providing Customer Care service to our Clients Customers Providing customers with information on our clients products and services Resolving customer issues regarding clients products and services and escalating issues that cant be resolved to the client. Marketing Clients Products and services via Tele-marketing

Providing Client with data regarding customer compliant through the use of a Customer Relationship Management (CRM) tool.

Nov 2009 April 2012 HR- INDEXX Call Centre Agent Attached to Airtel Nigeria, Abuja
Identify and resolve customer queries effectively and efficiently, whilst maintaining the acceptable service quality standard Follow through on customer queries ensuring prompt resolution and feedback Escalate and route customer issues to the relevant process operators Using Telemarketing to promote Airtel Products and Services Market Airtel products and services to current and potential customer Provide advice to customers on what package(s) will suit their needs Aptness in the use of Systems and applications in the executions of my job function. Ability to use available technical and mental resources to manage customer issues and queries. Help in the collation of data and information for effective management decision making process. Organization and facilitation of training sessions delivered through PowerPoint presentations to facilitate understanding and ensure participation

Sept 2009 Nov 2010 HR- INDEXX Call Centre Agent Attached to Zain Nigeria, Abuja Mar. 2008-Mar. 2009 National Youth Service Corps(Teaching Staff) Govt Jnr. Sec. Sch Tella. Taraba State
Teach and impact the knowledge of English language on my students Established and coordinated the press clubs to improve good communication and values. Served as an MDG Volunteer in the local community educating the people on the issues of poverty and empowerment, encouraging universal primary education, highlighted the dangers of HIV/AIDS, value reorientation etc Partnered with the local clinics to sensitise the local community on STIs Malaria, as well as with NGOs to ensure free HIV/AIDS counseling and testing sessions.

Jan 2004-Dec. 2004 Morris Royal Nigeria Limited (Computer Instructor)

Teacher and instructor of MS office applications of Microsoft word, excel and PowerPoint. Preparation and management of the organizations payroll document on a spreadsheet document. Collection and management of data for decision making purposes.

PROFESSIONAL EDUCATION Nov. 2010 Member Chartered Institute of Personnel Management of Nigeria Dec. 2008

Nigerian Institute of Management

Proficiency Certificate in Management

REFERENCES

Mr Oke Senior Lecturer, Department Of Public Administration, Faculty Of Bus. and Communication Studies, The Polytechnic, Ibadan, Oyo State, Nigeria. 08023173937 Pastor P.A. Alao, Our Heritage Gospel Church, Ajaokuta, Kogi State. Nigeria. 08065687787, 08125544040 Ediomo Essien-Umo Team Lead, Spancobpo Nig Ltd Spanco Call centre Plot 2419 Shehu shagari Way Asokoro. Abuja 08022227154