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Housing and land use regulatory board Location HLURB Bldg., Kalayaan Avenue, cor. Mayaman St.

, Diliman, Quezon City 1101, Philippines Services What We Do Assist Local Government Units in the Preparation of Comprehensive Land Use Plans and Zoning Ordinances Issue Development Permits (DPs) and Licenses to Sell (LS) to Condominium Projects Register and Issue License to Sell to Subdivision Projects Register and Supervise Homeowners Associations Monitor Subdivision and Condominium Projects whether With or Without License to Sell Conduct Mediation Proceedings Hear & Decide Cases Issue Policies and Guidelines On Land Development Projects, Zoning and Homeowners Asociations Register Brokers, Dealers and Salemen You should ask the broker/agent of the owner/developer if the project is registered and has a License to Sell issued by HLURB: . Complaint. - The complaint shall contain the following: (a) Caption and Title. - In all cases filed before the Regional Field Offices, the party initiating the action shall be called the Complainant and the opposing party the Respondent. (b) Body. - The body of the complaint shall contain the full name of the real parties in interest, whether natural or juridical, showing capacity to sue and to be sued, status, mailing address and designation, and a concise statement of the ultimate facts which support the complainant's cause of action, claims or reliefs, and the date of preparation thereof. (c) Relief. - The pleading shall specify the relief sought, but it may add a general prayer for such other relief as may be deemed just or equitable. (d) Signature. - The complaint must be signed and must contain the requirements under Rule 3 hereof. The signature of counsel constitutes a certification that such counsel has read the complaint; that to the best of such counsel's knowledge and information, there is good ground to support it; and that it is not interposed for delay e) Verification. - A complaint is verified by an affidavit that the complainant has read the complaint and that the allegations therein are true and correct of complainant's own personal knowledge. A complaint based merely on information and belief or upon knowledge, information, and belief shall be dismissed. (f) Certification Against Forum Shopping(a) Any defect in the signature or verification under paragraphs (d) and (e) of the preceding section shall not result in the dismissal of the complaint but shall be subject to correction during the mandatory conference. If the complainant refuses to rectify the error as directed by the Arbiter, the Arbiter shall dismiss the case without prejudice. (b) Any defect of the certification against forum-shopping under paragraph (f) of the preceding section shall be a ground for the dismissal of the

complaint, without prejudice. Section 17. Opposition to Application for a Permit, License or Clearance. - An opposition to an application for clearance, permit or license shall be treated as a complaint and all other provisions of Rule 5 of this Rules shall, except as otherwise provided, apply to such oppositions. An opposition to an application for locational clearance for projects of national or regional significance, if filed with the Regional Field Office, shall be elevated to the Board of Commissioners which shall assume original jurisdiction and resolve the opposition. All projects are presumed to be of local significance unless otherwise declared by the National Economic and Development Authority (NEDA). The rules pertaining to contested applications for license, permit or clearance shall apply to cases filed for the revocation thereof. Decisions of the Board of Commissioners with respect to permits, licenses of clearances shall be immediately executory notwithstanding any appeal therefrom. Decisions, resolutions or orders of the Arbiter shall become final and executory fifteen (15) days after the date of receipt thereof by the parties and no appeal has been filed within the said period; (b) Decisions, resolutions or orders of the Board of Commissioners shall become final and executory fifteen (15) days after the receipt thereof by the parties and no appeal has been filed within the said period.

The Maritime Training Council Location 10th Floor G.E. Antonino Bldg., T.M. Kalaw St.,cor. J. Bocobo Sts. Ermita, Manila Tel Nos. 527-3977 Fax No. 527-4559 Services 1. Develop, formulate, and prescribe standards of training for seafarers as prescribed by the Convention. 2. Issue certificates of proficiency or competency to seamen who meet the training requirements of the Convention. 3. Assist the Ministry of Education, Culture and Sports (now the Department of Education) in regulating and supervising the establishment and operation of seamen training centers throughout the country. 4. Liaise and coordinate with international organizations, particularly with the International Maritime Organization, as regards the training, upgrading and qualifying of seafarers. 5. Formulate rules and regulations to implement the STCW of 1978 and to attain the objectives of LOI 1404. 6. Prescribe and collect fees from the seamen training centers subject to clearance by the National Tax Research Center and to be remitted to and will constitute as part of the Seafarers Welfare and Fund. 7. Undertake special programs/projects in furtherance of the objectives of training and upgrading of seafarers. 8. Study, evaluate and recommend to the Ministry of Education, Culture and Sports the number and maximum enrollment of nautical schools to ensure that the graduates will have reasonable opportunity to be employed aboardship after their graduation. Must be a holder of Certificate of Instructois Course (lMO Model Course 6 09); b. Knowledgeable of the course program; c. Qualified in the task for which training is being conducted- Must be a Marine Deck / Engineer Officer i at the management level; with training in Crowd Management, with at least 10 months experience in Ro-ro passenger femes or cruise ship Must be a holder of Certificate of Instructois Course (lMO Model Course 6.09); b. Knowledgeable of the course program; c. Qualified in the task for which training is being conducted. Must be a duly licensed Deck / Engineer Officer at the management level with at least 10 months experience on board Roro vessels, passenger Fines and cruise ships. Complaint Who may file any person or entity who has knowledge of any violation of MARINA circular, rules and regulations, ruling and order may file a complaint in writing under oath against training institutions of Filipino Seafarers The STCW office on its own inititiative or upon filling a complaint or receipt of a memorandum report may conduct the necessary proceedings for the suspension, cancellation or revocation of

the accreditation of courses of the maritime training inttitutions and or disciplinary actions against seafarers. Section 11 Resolution of the Case. The lnvestigating Committee shall within ten (10) calendar days from submission of the case. suomrt rts Tecommendatron to the Executive Director. Section 12 Who May lssue Orders/Resolutions. On the basrs of the Investigating commrttee's Report. the Executive Director sharr render JUdgment and rmpose the prescribed penarties herein provided rhe deosron rendered by the Executive Director or in his/her absence by the duly desrgnaled Offrcer in {harge shal be final and exeq.jtcry upon the lapse oi ien (10) czien1ar da;rs trcn: receipt th.eof unless a petttlon for re ! 1w ts fried wthrn the same percc

Land transportation Franchising and regulatory board Location East Avenue, Diliman, Quezon City 1100 Philippines Services Powers and Functions of the Land Transportation Franchising and Regulatory Board. The Board shall have the following powers and functions: 1. To prescribe and regulate routes of service, economically viable capacities and zones or areas of operation of public land transportation services provided by motorized vehicles in accordance with the public land transportation development plans and programs approved by the Department of Transportation and Communications; 2. To issue, amend, revise, suspend or cancel Certificates of Public Convenience or permits authorizing the operation of public land transportation services provided by motorized vehicles, and to prescribe the appropriate terms and conditions therefore; 3. To determine, prescribe and approve and periodically review and adjust, reasonable fares, rates and other related charges, relative to the operation of public land transportation services provided by motorized vehicles; 4. To issue preliminary or permanent injunction, whether prohibitory or mandatory, in all cases in which it has jurisdiction, and in which cases the pertinent provisions of the Rules of Court shall apply; 5. To punish for contempt of the Board, both direct and indirect, in accordance with the pertinent provisions of, and the penalties prescribed by, the Rules of Court; 6. To issue subpoena and subpoena duces tecum and summon witnesses to appear in any proceedings of the Board, to administer oaths and affirmations; 7. To conduct investigations and hearings of complaints for violation of the public service laws on land transportation and of the Board's rules and regulations, orders, decisions and/or rulings and to impose fines and/or penalties for such violations; 8. To review motu proprio the decisions/actions of the Regional Franchising and Regulatory Office herein created; 9. To promulgate rules and regulations governing proceedings before the Board and the Regional Franchising and Regulatory Office: Provided, That except with respect to paragraphs d, e, f and g hereof, the rules of procedure and evidence prevailing in the courts of laws should not be controlling and it is the spirit and intention of said rules that the Board and the Regional Franchising and Regulatory Offices shall use every and all reasonable means to ascertain facts in its case speedily and objectively and without regard to technicalities of law and procedures, all in the interest of due process; 10. To fix, impose and collect, and periodically review and adjust, reasonable fees and other related charges for services rendered; 11. To formulate, promulgate, administer, implement and enforce rules and regulations on land transportation public utilities, standards of measurements and/or design, and rules and regulations requiring operators of any public land transportation service to equip, install and provide in their utilities and in their stations such devices, equipment facilities and operating procedures and techniques as may promote safety, protection, comfort and convenience to persons and property in their charges as well as the safety of persons and property within their areas of operations; 12. To coordinate and cooperate with other government agencies and entities concerned with any aspect involving public land transportation services with the end in view of effecting continuing improvement of such services; and 13. To perform such other functions and duties as may be provided?? by law, or as may be necessary, or proper or incidental to the purposes and objectives of this Executive Order.

Any person or any juridical person with intention to file a new franchise application on any denomination and requests for the issuance of a new Certificate of Public Convenience (CPC). Notes: *Applicant is required to personally appear upon submission of application. For succeeding process steps, authorized representatives (limited to counsel or immediate family members only) are allowed upon presentation of Special Power of Attorney (SPA) and valid identification documents. Complaints Section 1. Scope - The Hearin Officer shall hear complaints as may be delegated by the Board en banc or the Regional Director as case may be. Section 2. Contents All complaints shall contain a concise statement of facts showing the violations of the terms and conditions of the CPC subject of the complaint, and attaching thereto the complainants sworn statement and othe supporting documents. Section 3. Judgment Based on Pleadings ; Summary Judgment If , at the pre hearing conference, the en banc finds that facts exist upon which a decision on the pleadings or a summary decision may be made, a decision on the pleadings or a summary decision may be rendered a justice may require. Section 4. Hearing before the Board En Banc. The Board en banc shall proceed to hear and determine the merits of the case. The Board en banc , on its own initiative upon motion of a party , may order the consolidation of cases, involving common questions of law or facts, and their proceedings. Section 5. Failure to appear If the applicant fails to appear on the scheduled hearing without justificable cause, the application shall be dismissed for lack of interest. However , if it is physically impossible for him to appear , he may send an authorized representative to appear on his behalf(as referred to in Section 6 Rule ?. Section 6. Appearance of counsel No lawyer shall appear as counsel before the Board en banc without complying with Section 12 Rule 4 of these Rules Sction 7. Resolutions or Dcisions Upon the termination of the proceedings, the Board shall render/issue a resolution or decision after deliberation or consultation. The resolution or decision must hear a concurrence at least (2) of its composite members. The board en banc shall designate among themselves who will write the opinion disposing of the case. However, if any Member takes no part therein ,dissents, or abstains from the resolutions, or when there is a vacancy in the Board, the reason thereof must be started in the resolution. The board en banc may grant such order relief or impose such terms it may deem necessary in order to promote public interest. Resolutions and decisions Section 1. Compilation and publication of orders, Resolution and Decisions of the board en banc- The Executive Director , though the Management Information Division , shall compile all orders, resolutions and decisions of the board , including final decisions of the Supreme Court of appeals relevant to cases and proceedings before the board, if any. Section 2. Compilation and publication of Orders ,Resolution and Decisions of the regional Director The regional Records officer shall compile all Orders, Resolutions and Decisions of the regional director.

National Maritime Polytechnic Location Cabalawan, Tacloban City Commission (ECC) Bldg. 355 Sen. Gil Puyat Avenue, Makati City Services a. Conduct of Maritime Training for Filipino seafarers, maritime instructors/trainers/assessors and other maritime allied personnel in accordance with national and international standards on maritime education and training (MET). b. Conduct of Competency Assessment for Officers and Ratings in cooperation with TESDA, PRC and MARINA-STCW Office. c. Enhancement of training and assessment quality, access and relevance. d. Design, development and conduct of maritime researches to enhance database for policy review and program development in the maritime industry. e. Upgrading and acquisition of the required maritime training simulators and equipment. f. Rehabilitaion and maintenance of buildings, structures and other facilities. g. Updating and maintenance of Quality Management System (QMS). h. Linkage with institutions and improvement of external relations for enhanced implementation of training, assessment, research and support services. i. Systems improvement and organizational development towards good governance and enhanced productivity. j. Establishment of Center for Maritime Faculty Development. You must have these Following requirements Latest PRC license Radar Nav certificate for RSC RSC certificate for Radar ARPA Radar Nav and OUECDIS certificates for SSBT SBFF certificate for GTF TCI (IMO MC 6.09) certificate for 3.12 and 6.10 PRC license for Deck Officers an 1st cl

Bureau of Food and Drugs a. Location of the Office Civic Drive, Filinvest Corporate City, Alabang, Muntinlupa City b. What service does this government agency/entity provide to the public Food and Drug Administration of the Philippines (Filipino: Pangasiwaan ng Pagkain at Gamot, or FDA, formerly the Bureau of Food and Drugs or BFAD) was created under the Department of Health to license, monitor, and regulate the flow of food, drugs, cosmetics, medical devices, and household hazardous waste in the Philippines. The FDA's main goal is to ensure the health and safety of food and drugs made available to the public

c. How can the public avail of such sevices c1. Senior ciitizens shall avail 20% discount in the purchase of medicines for personal use. C2. Those who cannot afford the consultation fee of a private doctor can consult at their nearest health center or government hospital and get a prescription free of charge. Any single dispensing should not be more than one week's supply. However, when drugs are for chronic conditions requiring continuous use for more than a month, such as hypertension, diabetes, Parkinson's disease, arthritis, TB, cancer, psychosis, a maximum of one month's supply may be dispensed at a time. d. What is the procedure in filing a complaint with this government agency / entity. Consumers are advised to coordinate with the nearest Department of Health Center for Health Development (CHD) for product complaints. If the Acting Consumer Arbitration Officers deem it fit that the complained product needs laboratory analysis, the product will be forwarded to the FDA Laboratory Services Division. e. How does this government agency / entity resolve such a complaint. Subject to the respondents right to due process, to conduct investigations for the determination of a question, controversy, complaint, or unresolved grievance brought to its attention, and render decisions, orders, or resolutions thereon. It shall proceed to hear and determine the case even in the absence of any party who has been properly served with notice to appear. It shall conduct its proceedings or any part thereof in public or in executive session; adjourn its hearings to any time and place; refer technical matters or accounts to an expert and to accept his reports as evidence; direct parties to be joined in or excluded from the proceedings; and give all such directions as it may deem necessary or expedient in the determination of the dispute before it;

Bureau of Product Standards a. Location of the Office Bureau of Product Standards 3/F Trade and Industry Bldg. 361 Sen. Gil Puyat Ave., Makati City b. What service does this government agency/entity provide to the public BPS is mandated to develop, implement, and coordinate standardization activities in the Philippines. It is primarily involved in standards development, product certification, and standards implementation/promotion to raise the quality and global competitiveness of Philippine products at the same time to protect the interests of consumers and businesses. c. How can the public avail of such sevices Interested parties may call, write, e-mail, or visit the nearest DTI Regional/ Provincial office d. What is the procedure in filing a complaint with this government agency / entity. In case you bought a defective product, try going back to the store where you bought the item and look for the Consumer Welfare Desk. You may request a replacement, refund or if needed, have the defective item repaired. If the manager or store representative does not act on your complaint, proceed to the agency which has jurisdiction over your case. Bring the necessary documents like complaint letter and a copy of your receipt and other documents you deem are vital for the mediation. Be sure to attend the mediation conference. e. How does this government agency / entity resolve such a complaint. Mediation is possible if both parties are agreed to settle out of court.

Air Transportation Office a. Location of the Office Pasay City b. What service does this government agency/entity provide to the public Civil Aviation Authority formerly Air Transportation Office, abbreviated as CAAP, is an agency of the Philippine government under the Department of Transportation and Communications . It is the national aviation authority of the Philippines, responsible for implementing policies on civil aviation to assure safe, economic and efficient air travel.The agency also investigates aviation accidents via its Aircraft Accident Investigation and Inquiry Board. Online Services Air Navigation Service Airmen Licensing System

CAAP Services Flight Standards Inspectorate Service CAAP Reporting System Air Traffic Service Aerodrome Development and Management Service Operations and Rescue Coordination Center Aeronautical Information, AIS Training, CATC Bid Bulletin, BAC Airmen Examination Board, AEB Aircraft Accident Investigation and Inquiry Board (AAIIB) English Language Proficiency (ELP) Test Enrollment and Administration

c. How can the public avail of such sevices Establish and prescribe rules and regulations for the inspection and registration of all aircraft owned and operated in the Philippines and all air facilities; Establish and prescribe the corresponding rules and regulations for the enforcement of laws governing air transportation; Determine, fix and/or prescribe charges and/or rates pertinent to the operation of public air utility facilities and services; Administer and operate the Civil Aviation Training Center (CATC); Operate and maintain national airports, air navigation and other similar facilities in compliance to ICA

d. What is the procedure in filing a complaint with this government agency / entity. COMPLAINTS TO THE CAB REGARDING REFUND OF FARES, CANCELLATION OF FLIGHTS, DENIED BOARDING AND LOSS OF LUGGAGE. You may call Tel. No. 852-8967 (Legal & Enforcement Division) or email e. How does this government agency / entity resolve such a complaint. Both parties shall appear and will hear their side. If possible there would be a settlment out of court.

Philippine Ports Authority a. Location of the Office Bonifacio Drive, South Harbor Port Area, Manila, 1018 Philippines P.O. Box 436, Manila, Philippines Tel. No. (0632) 527-8356, Fax: (0632) 527-4855 b. What service does this government agency/entity provide to the public (Filipino: Pangasiwaan ng mga Daungan ng Pilipinas, abbreviated PPA) is a government-owned corporation under the Department of Transportation and Communications as an attached agency. It is responsible for financing, management and operations of public ports throughout the Philippines, MISSION We commit to provide reliable and responsive services in our ports, sustain development of our port communities and the environment and be a model corporate agency of the government.

VISION By 2030, customers doing business in our ports shall experience full and sustained, productivity, efficiency, comfort, connectivity, safety and security.

MANDATE To establish, develop, regulate, manage and operate a rationalized national port system in support of trade and national development.

Philippine Coast Guard a. Location of the Office Headquarters Philippine Coast Guard 139 25th Street, Port Area 1018 Manila Philippines b. What service does this government agency/entity provide to the public an armed and uniformed service attached to the Department of Transportation and Communications (DOTC): Provided, That in times of war, as declared by Congress, the PCG or parts thereof, shall be attached to the Department of National Defense. c. How can the public avail of such sevices They guard and/or protect the Philippine territorial sea. Moreover, the PCG or parts thereof, shall be attached to the Department of National Defense. d. What is the procedure in filing a complaint with this government agency / entity. PROCEDURE OF INVESTIGATION (a) Investigation, how initiated. Administrative investigation may be commenced by: 1. The Commandant, motu propio; 2. Sworn complainant of any person, if after preliminary inquiry, a prima facie case has been established; 3. Inspection/apprehension report accomplished by PN or Philippine Coast Guard units; and 4. By filing of marine protest. (b) Right to be represented by counsel; evidence. In all investigation, the party litigants shall be given opportunity to present their case or defense personally or through counsel, and to present all witnesses and evidence as they may desire except that the proper investigating body should have the discretion to overrule unreasonable motion regarding the presentation of evidence which are clearly dilatory. (c) Notice of Hearing. The parties and their witness shall be notified by subpoena of the scheduled hearing at least five (5) days before the date thereof, specifying the time, date and place of hearing.. (d) Order of Hearing. Unless the proper hearing body directs otherwise, the order of hearing shall be as follows: 1. The complainant or the Coast Guard shall first introduce the evidence. 2. The respondent or adverse party shall then present evidence in support of his defense. 3. When the presentation of evidence has been concluded and formal offer of the same has been made, the parties may be required to submit their respective memoranda within a reasonable time. (e) Order of Examination. The order in which a witness maybe examined is as follows: 1. Direct examination by the proponent; 2. Cross examination by the opponent; 3. Re-direct examination by the proponent;

4. Re-cross examination by the opponent. (f) Objections. All objections or interlocutory questions that arise during the proceedings shall be resolved by the chairman of the Board concerned or by the Hearing Officer, as the case may be. (g) Not bound by strict rules of evidence. The proceedings of aforestated hearing bodies shall not be found by the strict rules of evidence but the Rules of Court may be applied by analogy or an a suppletory character, and whenever practical and convenient. (h) Employment of Stenographer. The proper hearing body shall see to it that notes of the testimony of the witnesses or a summary thereof are taken, and together with the documentary evidence presented shall constitute the record of the case. The employment of a stenographer is optional except when in the opinion of the Board or Hearing Officer, the nature of the case requires the availability of one. (i) Marking. All documentary evidence or exhibits shall be marked by letter (A,B,C, etc) if introduced by complainant and by number (1,2,3, etc) if introduced by the respondent. They shall be attached to the record or, if voluminous, kept in a separate folder marked Folder of Exhibits which shall also be a part of the record. (j) Failure to prosecute. If plaintiff fails to appear at the time of the trial or to prosecute his action for an unreasonable length of time, or to comply with these rules or any order of the Board, the action may be dismissed upon motion of the defendant or upon the Boards own motion. This dismissal shall have the effect of an adjudication upon the merits, unless otherwise provided by the Board. (k) Failure to Appear. If the respondent fails or refuses to appear by himself or through counsel on the specific date of hearing upon proof of service of notice to the latter, he shall be declared in default. (l) Hearing Ex-parte, - The proper investigating body may motu propio or through motion of a party-litigant proceed with the hearing ex-parte, when one of the parties has been declared in default or otherwise refuses to recognize the authority of the investigating body or to comply with these rules or any order issued during the proceedings. (m) Relief from order of default, - A party declared in default, may at any time after discovery thereof and before decision, file a motion under oath to set aside the order of default upon proper showing that his failure to answer is due to fraud, accident, mistake or excusable neglect and that he had a meritorious defense. In such case the order of default may be set aside on such terms and conditions as the hearing body impose in the interest of justice. (n) Testimony by Interrogatories and Deposition. 1. Witnesses shall be examined orally, except that for a good cause shown, testimony may be taken by the deposition upon application or any party in interest or upon the initiative of the Hearing Officer or Board. 2. Application to take deposition shall be made to the Hearing Officer or Board prior to or during the course of the proceedings, and shall be made in writing setting forth the reasons for the need, the name and address of the witness, the matters on which the witness is expected to testify and the time and place proposed for the taking of the deposition. Such deposition may be taken before any officer authorized to administer oath under the Revised Administrative Code of the Republic of the Philippines. The procedure of taking the deposition shall be in accordance with existing court practices. 3. When the deposition has been duly executed, it shall be returned to the Hearing Officer or Board to be presented to the parties concerned for their examination. The hearing body shall rule on the admissibility of the deposition or any part thereof and of any objection offered by either party thereto.

e. How does this government agency / entity resolve such a complaint. Decision. (1) Board of Marine Inquiry. After due hearing , the record of proceeding of case together with the findings and recommendation of the Board of Marine Inquiry, shall be submitted to the Commandant, Philippine Coast Guard foR approval. The decision of the Commandant may be based upon the findings and recommendations of the Board, either reprimanding or suspending a marine officer or revoking any marine certificate on account of professional misconduct, intemperate habits, negligence or incapacity, etc, or declaring an administrative liability on the part of ship-owners/operators. In the exercise of his sound discretion, the Commandant may deviate from or disregard the findings and recommendations of the Board, or he may order further investigation of the case. (2) Special Board of Marine Inquiry. After due hearing, the record of proceeding of a case, together with the findings and recommendations of Special Board shall be submitted without delay to the Commandant, PCG who was refer the same to the Board of Marine Inquiry for final review and recommendation. The Commandant, in passing upon the review of recommendations of the BMI, may base his decision on the latter or he may deviate from or disregard the same, or he may order further investigation of the case. (c) Finality of Decision and Appeal. - All decisions of the Commandant shall be final unless within thirty (30) days after receipt of a copy thereof an appeal from said decision to the Secretary of National Defense is filed and perfected.. (d) How appeal is taken. Appeal may be taken by serving upon the adverse party and filing with the Office of the Commandant Philippine Coast Guard (Attn: Coast Guard Judge Advocate) a notice of appeal and a record on appeal, provided that the time during which a motion for reconsideration has been pending shall be deducted from the period for perfecting an appeal. (e) Contents of Notice of Appeals. A notice of appeal shall specify the parties to the appeal and shall designate the judgment or decision, or parts thereof, appealed from. (f) Record on appeal; form and contest thereof. The full names of all the parties to the proceedings shall be stated in the caption of the record on appeal and it shall include the judgment or decision from which the appeal is taken, and, in chronological order, copies of only such pleadings, petitions, motions and all interlocutory orders as are related to the appealed judgment or decision and necessary for the proper understanding of the issue involved, together with such data as will show that the appeal was perfected on time. If an issue of fact is to be raised on appeal, the record on appeal shall include by reference all the evidence, oral and documentary, taken upon the issue involved. The reference shall specify the documentary evidence by the exhibit number or letters by which it was identified when admitted or offered at the hearing, and the oral evidence by the names of the corresponding witnesses. If the whole oral and documentary evidence in the case is to be included, a statement to that effect will be sufficient without mentioning the names of the witnesses or the number or letters or exhibits. Every record on appeal exceeding twenty (20) pages must contain a subject index. (g) Advance Copies of Marine Protests and Complaints. District Commanders shall furnish the Commandant (Attn: Coast Guard Judge Advocate) advance copies of all marine protests. and complaints filed with their respective districts. Finality of Decisions; Appeal. All findings and recommendations of the Hearing Officer shall be submitted to the District Commander concerned for approval. Within fifteen (15) days from receipt of the decisions as approved by the District Commander, respondent may perfect an appeal to the Commandant.

(c) Appeal, how perfected. A appeal is perfected by written notice to the District Commander concerned within the 15-day period fixed in the preceding section and accompanied by a record on appeal as required in Section 1607 (f). The District Commander shall forthwith transmit the records of the case to the Commandant, Philippine Coast Guard The decision of the Commandant may be appealed to the Secretary of National Defense within fifteen (15) days from receipt of the notice in the same manner as stated hereinabove, provided that the time during which a motion for consideration has been pending shall be deducted from the period for perfecting an appeal. (d) Report of Proceedings. The Hearing Officer shall prepare a Report of Proceedings which shall include a complete record of the proceedings, transcript of testimonies, exhibits and other papers bearing on the same. The report of proceedings shall be prepared in at least six (6) copies. One (1) copy shall be retained by the Hearing Officer and the rest forwarded to proper authority.

Maritime Industry Authority a. Location of the Office 984 Parkview Plaza, Taft Avenue corner Kalaw Street Manila, Philippines b. What service does this government agency/entity provide to the public I APPLICATION FOR AUTHORITY TO ACQUIRE THRU IMPORTATION/OUTRIGHT PURCHASE II .APPLICATION FOR AUTHORITY TO ACQUIRE THRU LEASE-PURCHASE/LEASEIRREVOCABLE-PURCHASE/BAREBOAT CHARTER/RENEWAL/EXTENSION OF BAREBOAT CHARTER

III. APPLICATION FOR SPECIAL PERMIT/EXEMPTION PERMIT/RENEWAL/EXTENSION OF SPECIAL/EXEMPTION PERMIT IV. APPLICATION FOR ACCREDITATION UNDER MC 79 V.APPLICATION FOR ACCREDITATION UNDER MC 9 VI.APPLICATION FOR EXTENSION OF VALIDITY OF AUTHORITY TO ACQUIRE VESSEL VII.APPLICATION FOR DFA INDORSEMENT FOR ISSUANCE OF PROVISIONAL CERTIFICATE OF PHIL. REGISTRY (PCPR) VIII.APPLICATION FOR EXPORTATION OF VESSEL IX.APPLICATION FOR PRE-TERMINATION OF BAREBOAT CHARTER CONTRACT X.APPLICATION FOR EMPLOYMENT OF SUPERNUMERARIES/EXPATRIATES ON BOARD DOMESTIC VESSELS XI.APPLICATION FOR PERMANENT CONVERSION OF VESSELS TRADING STATUS FROM OVERSEAS TO DOMESTIC TRADE XII.APPLICATION FOR LOCAL SALE OF IMPORTED VESSEL XIII.APPLICATION FOR IMPORTATION OF MARINE ENGINE/SPARE PARTS XIV.APPLICATION FOR SUB-CHARTER OUT OF BAREBOAT CHARTERED VESSEL (DOMESTIC OPERATION) XV.APPLICATION FOR AMENDMENT OF ANY PROVISION OF CHARTER CONTRACT UNDER PD 760, AS AMENDED XVI.APPLICATION FOR AMENDMENT OF MARINA APPROVAL/AUTHORITIES XVII.APPLICATION FOR AMENDMENT OF SPECIAL PERMIT/EXEMPTION PERMIT XVIII. APPLICATION FOR BOI INDORSEMENT FOR COMPANYS REGISTRATION XIX.APPLICATION FOR INDORSEMENT TO DOF FOR RELEASE OF IMPORTED SPARE PARTS/MARINE ENGINE AND OTHER RELATED ITEMS FOR EMERGENCY REPAIR OF FOREIGN FLAG VESSEL XX.APPLICATION FOR BOI INDORSEMENT OF VESSEL AVAILMENT OF TAX FREE IMPORTATION

c. How can the public avail of such sevices Provide and help provide the necessary: 1. Financial assistance to the industry thru public/private financial institutions and instrumentalities; 2. Technological assistance; and 3. Favorable climate for expansion of domestic and foreign investments in shipping enterprises. d. What is the procedure in filing a complaint with this government agency / entity. The STCW Office on its own initiative or upon filing of a filing or receipt of a memorandum report may conduct the necessary proceedings for the suspension, cancellation or revocation of the accreditation of courses of the maritime training institutions and/or disciplinary actions against seaferers. e. How does this government agency / entity resolve such a complaint. Should the Hearing Officer find upon consideration of the answers, counter-affidavits and evidence submitted that a resolution or decision may be rendered thereon, the case shall be deemed submitted for judgement on the merits.

Office for Transportation Security a. Location of the Office Aurora Boulevard corner Andrews Avenue Aurora Blvd, Pasay City 1300 b. What service does this government agency/entity provide to the public A written National Security Programme designed to safeguard road, and heavy and light rail transportation systems against unlawful interference through the regulations, practices and procedures. c. How can the public avail of such sevices Land Transportation, a collective term for Road Transportation, Rail System and Infrastructure, are characterized as inexpensive, convenient and readily accessible to the traveling public. Given these conditions, it may be said that the Land Transportation System can not be protected from terrorists and criminal elements as easily as the other modes of transportation such as the civil aviation and the maritime system. Unlike airplanes and ships, land transportation vehicles make countless stops along corridors accessible from the ground, making it more vulnerable. Consequently, profiling and elaborate means of screening passengers and their baggage, and the delay they would cause would be enormous. The road and the rail transportation systems have some peculiarities themselves, brought about by the marked differences in their systems of operations and the environments within which they operate. The rail system enjoys a more controlled type of operations. The rail vehicles, as well as the support infrastructures, including the rail ways are operator-owned, and therefore, can be designed to suit their operating and security needs. In contrast, not all support infrastructures in road transportation systems such as the roads and bridges, are owned by land transportation operators. Moreover, not all of these operators have their own facilities and had to rely on those owned by other private parties or the government such as bus stops, terminals and stations. d. What is the procedure in filing a complaint with this government agency / entity. The Office for Transportation Security on its own initiative or upon filing of a filing or receipt of a memorandum report may conduct the necessary proceedings for the suspension, disciplinary actions againstland transportation. e. How does this government agency / entity resolve such a complaint. Upon consideration of the answers, counter-affidavits and evidence submitted that a resolution or decision may be rendered thereon, the case shall be deemed submitted for judgement on the merits.

Housing and Land Use Regulatory Board a. Location : HLURB Bldg., Kalayaan Avenue, cor. Mayaman St., Diliman, Quezon City 1101, Philippines b. Services: Assist Local Government Units in the Preparation of Comprehensive Land Use Plans and Zoning Ordinances Issue Development Permits (DPs) and Licenses to Sell (LS) to Condominium Projects Register and Issue License to Sell to Subdivision Projects Register and Supervise Homeowners Associations Monitor Subdivision and Condominium Projects whether With or Without License to Sell Conduct Mediation Proceedings Hear & Decide Cases Issue Policies and Guidelines On Land Development Projects, Zoning and Homeowners Asociations Register Brokers, Dealers and Salemen c. How to Avail: d. Procedure in Filing a Complaint: Filing and Service of Pleadings. - All pleadings shall be filed with the appropriaterecords unit of theRegionalFieldOfficeor Boardof Commissioners, as the case may be. The party filing the pleadings, except a complaint, shall serve the opposing parties with a copy thereof and its supporting documents in the manner provided under this Rules with proof of such service. When Action is Deemed Commenced. - An action is deemed commenced upon the filing of a verified complaint with the Regional Field Office, in triplicate plus such number of copies as there are respondents, with supporting documents, and upon payment of the required filing fees. Complaint Filed by Registered Mail. - If the complaint is filed by registered mail, the action is deemed commenced on the date of mailing. The complainant shall attach to the complaint a money order in the amount of the filing fees, payable to HLURB. The non-inclusion of the said money order shall be cause for dismissal of the complaint. Filing Fees. - The complainant is required to pay the filing fees, as determined by the Regional Field Office, at the time of the filing of the complaint. (a) Effect of non-payment of filing fees. - The non-payment of the filing fees at the time of the filing of the complaint is a jurisdictional defect which shall be cause for the dismissal of the complaint without prejudice. (b) Effect of deficient payment of filing fees. - Failure to fully pay the filing fees within five (5) days from notice of deficiency, as subsequently determined by the Arbiter, shall be a ground for the dismissal of the complaint without prejudice. e. How HLURB Resolve a Complaint 1. Complainant submits complaint to Records Officer for verification of completeness of requirements, assessment of filing fees and issuance of order of payment; 2. Complainant pays filing fees with cashier; 3. Records Officer receives complaint as duly filed; 4. Director evaluates complaint and raffles the same to arbiter; 5. Arbiter summons respondent and notifies complainant of preliminary hearing; 6. Respondent answers complaint in 20 calendar days; 7. Arbiters conduct preliminary hearing; 8. If no settlement of case is reached, complainant and respondent file position paper and draft

decision, and submit case for decision; 9. Arbiters decide case within 30 days from submission for decision; 10. If petition for review on the decision is filed on time, case is evaluated by arbiters to Board of Commissioners from further proceedings; 11. Upon finality of decison, arbiters, upon motion issues a writ of execution; 12. Court Sheriff executes decision.

Maritime Training Council a. Location: 10th Floor G.E. Antonino Bldg., T.M. Kalaw St.,cor. J. Bocobo Sts. Ermita, Manila b. Services: 1. Develop, formulate, and prescribe standards of training for seafarers as prescribed by the Convention. 2. Issue certificates of proficiency or competency to seamen who meet the training requirements of the Convention. 3. Assist the Ministry of Education, Culture and Sports (now the Department of Education) in regulating and supervising the establishment and operation of seamen training centers throughout the country. 4. Liaise and coordinate with international organizations, particularly with the International Maritime Organization, as regards the training, upgrading and qualifying of seafarers. 5. Formulate rules and regulations to implement the STCW of 1978 and to attain the objectives of LOI 1404. 6. Prescribe and collect fees from the seamen training centers subject to clearance by the National Tax Research Center and to be remitted to and will constitute as part of the Seafarers Welfare and Fund. 7. Undertake special programs/projects in furtherance of the objectives of training and upgrading of seafarers. 8. Study, evaluate and recommend to the Ministry of Education, Culture and Sports the number and maximum enrollment of nautical schools to ensure that the graduates will have reasonable opportunity to be employed aboardship after their graduation.

National Maritime Polytechnic a. Location: Cabalawan, Tacloban City 2/F Employees Compensation Commission (ECC) Bldg. 355 Sen. Gil Puyat Avenue, Makati City b. Services: a. Conduct of Maritime Training for Filipino seafarers, maritime instructors/trainers/assessors and other maritime allied personnel in accordance with national and international standards on maritime education and training (MET). b. Conduct of Competency Assessment for Officers and Ratings in cooperation with TESDA, PRC and MARINA-STCW Office. c. Enhancement of training and assessment quality, access and relevance. d. Design, development and conduct of maritime researches to enhance database for policy review and program development in the maritime industry. e. Upgrading and acquisition of the required maritime training simulators and equipment. f. Rehabilitation and maintenance of buildings, structures and other facilities. g. Updating and maintenance of Quality Management System (QMS). h. Linkage with institutions and improvement of external relations for enhanced implementation of training, assessment, research and support services. i. Systems improvement and organizational development towards good governance and enhanced productivity. j. Establishment of Center for Maritime Faculty Development.

Land Transportation and Franchising Regulatory Board a. Location: East Avanue, Diliman, Quezon City b. Services: 1. To prescribe and regulate routes of service, economically viable capacities and zones or areas of operation of public land transportation services provided by motorized vehicles in accordance with the public land transportation development plans and programs approved by the Department of Transportation and Communications; 2. To issue, amend, revise, suspend or cancel Certificates of Public Convenience or permits authorizing the operation of public land transportation services provided by motorized vehicles, and to prescribe the appropriate terms and conditions therefore; 3. To determine, prescribe and approve and periodically review and adjust, reasonable fares, rates and other related charges, relative to the operation of public land transportation services provided by motorized vehicles; 4. To issue preliminary or permanent injunction, whether prohibitory or mandatory, in all cases in which it has jurisdiction, and in which cases the pertinent provisions of the Rules of Court shall apply; 5. To punish for contempt of the Board, both direct and indirect, in accordance with the pertinent provisions of, and the penalties prescribed by, the Rules of Court; 6. To issue subpoena and subpoena duces tecum and summon witnesses to appear in any proceedings of the Board, to administer oaths and affirmations; 7. To conduct investigations and hearings of complaints for violation of the public service laws on land transportation and of the Board's rules and regulations, orders, decisions and/or rulings and to impose fines and/or penalties for such violations; 8. To review motu proprio the decisions/actions of the Regional Franchising and Regulatory Office herein created; 9. To promulgate rules and regulations governing proceedings before the Board and the Regional Franchising and Regulatory Office: Provided, That except with respect to paragraphs d, e, f and g hereof, the rules of procedure and evidence prevailing in the courts of laws should not be controlling and it is the spirit and intention of said rules that the Board and the Regional Franchising and Regulatory Offices shall use every and all reasonable means to ascertain facts in its case speedily and objectively and without regard to technicalities of law and procedures, all in the interest of due process; 10. To fix, impose and collect, and periodically review and adjust, reasonable fees and other related charges for services rendered; 11. To formulate, promulgate, administer, implement and enforce rules and regulations on land transportation public utilities, standards of measurements and/or design, and rules and regulations requiring operators of any public land transportation service to equip, install and provide in their utilities and in their stations such devices, equipment facilities and operating procedures and techniques as may promote safety, protection, comfort and convenience to persons and property in their charges as well as the safety of persons and property within their areas of operations; 12. To coordinate and cooperate with other government agencies and entities concerned with any aspect involving public land transportation services with the end in view of effecting continuing improvement of such services; and 13. To perform such other functions and duties as may be provided by law, or as may be necessary, or proper or incidental to the purposes and objectives of this Executive Order.

d. Procedure in Filing a Complaint: 1. The complaint should contain a concise statement of the ultimate facts constituting violations of the terms and conditions of the CPC within the power of the Board, as well as the specific relief sought. 2. The complaint should also state the names and addresses of the complainant/s and the respondent/s, and whenever practicable, the date, place and time of the commission of the alleged act or omission. 3. Any aggrieved party may file a complaint for any violation of the terms and conditions of the CPC at the Regional Office where the CPC was issued or at the Central Office. 4. For relief not covered, the concerned party may file a petition before the Central Office or Regional Office, which rendered the decision, resolution, order or regulations subject of the petition.

Civil Aeronautics Board a. Location: b. Services: e. How CAB Resolve a Complaint

Philippine Shippers Bureau a. Location: 2/F Trade and Industry Bldg., 361 Sen. Gil J. Puyat Ave., Makati City b. Services: Consultation and negotiation with international and regional shipping and transport associations. PSB conducts consultation, dialogue, and negotiation with its international and regional counterparts as well as shipping and transport associations on matters of mutual interests to exporters, importers, and other commercial users of sea transport, particularly on freight rates, adequacy of services and reasonable terms and conditions of carriage. Supply Chain. Under this program, PSB shall determine the costs involved in the distribution/ transport of some basic and prime commodities and recommend more efficient distribution that would mean assured supply of these commodities at reduced transport cost. Assistance to Shippers. PSB provides assistance to shippers in terms of freight booking, calculation of transportation costs, freight forwarding, containerization, documentation, packing, marking, and labeling, and other related services in order to facilitate the transport of cargo to, from, and within the Philippines. Mediation. PSB conducts mediation proceedings to resolve complaints and disputes between and among shippers, freight forwarders, shipping lines, and other transport service providers. The nature of complaints includes non-delivery, loss and damage to cargo, overcharging, delay in delivery, unethical conduct, non-payment of fees and charges and maritime fraud. Implementation of PD 1466. PSB is the implementing agency of PD 1466 which requires that all government cargoes and those cargoes owned by private entities with government loan, credits and guarantees be loaded on RP-flag vessel, otherwise, a waiver must be secured from PSB whenever such vessels are not available and/or suitable. Accreditation of freight forwarders. PSB is in-charge of accreditation of sea freight forwarders categorized as non-vessel operating common carrier, international freight forwarder, and domestic freight forwarder.

Land Transportation Office a. Location: East Avenue Quezon City b. Services: Drivers Licensing MV Registration Manufactures, Assemblers, Importers, Dealers reports Apprehension and adjudication of cases

SETTLEMENT OF ADMITTED CASE MOTOR VEHICLE (MV) / PLATE Requirements 1. Temporary Operators Permit (TOP) pink copy Note: If TOP was lost, secure an Affidavit of Loss TOP 2. Photocopy of Certificate of Registration (CR) of the motor vehicle 3. Photocopy of Official Receipt (OR) of the motor vehicle 4. If the vehicle is For Hire, Unit Verification from the Land Transportation Franchising & Regulatory Board (LTFRB) and Photocopy of Decision and/or Certificate of Public Convenience (CPC) 5. Resolution and/or Judgment from the Traffic Adjudication Service (TAS) 6. Official Receipt of payment of fines and penalties 7. Other pertinent documents / certification such as Motor Vehicle Inspection Report (MVIR) and Certificate of Emission Compliance (CEC) Procedure 1.Present the issued TOP (pink copy) together with all other pertinent documents to the Evaluator. If the apprehension is less than fifteen (15) days, a Resolution and/or Judgment shall be issued to the driver duly signed by the Evaluator. But, if it is more than fifteen (15) days, the transaction shall pass through the Hearing Officer and a Resolution and/or Judgment shall be issued duly signed by the Approving Officer. 2. Proceed to the Cashier to pay the corresponding fines and penalties. 3. Proceed to the Law Enforcement Custodial Section/Releasing Officer to redeem the confiscated motor vehicle plate/s. Submit the following documents: a. Temporary Operators Permit (TOP) pink copy b. Resolution/Judgment c. Official Receipt of payment of fines and penalties d. Photocopy of the OR/CR of the motor vehicle e. Certificate of Attendance (Seminar/Exam result) if the violation committed was a running/moving violation Note:If the violation committed was a running/moving violation such as but not limited to Disregarding Traffic Sign (DTS), Reckless, Obstruction, Illegal Parking, etc., proceed to the Road Safety Training Seminar, Traffic Safety Division / Seminar Room to attend a seminarand undergo a written examination prior to the release of the confiscated motor vehicle plates.Only those who passed the said examination will be issued a Certificate of Attendance which is required in the redemption of the confiscated motor vehicle plate/s.

f.Motor Vehicle Inspection Report (MVIR)(if the violation committed has an accessory penalty which is a motor vehicle related) If the violation committed has an accessory penalty which is a motor vehicle related, e.g. violation is no seatbelt installed and broken windshield, the driver / operator is required to correct the said defects. After the correction of defects, the apprehended unit shall be submitted to the Motor Vehicle Inspection Center (MVIC) for inspection wherein an MVIR shall be issued to the driver / operator. Venue

LTO Central Office (Main Office) Traffic Adjudication Service (TAS) LTO National Capital Region (NCR) Operations Division Other LTO Regional Offices Operations Division Any LTO District Office if apprehended in other Regions

SETTLEMENT OF ADMITTED CASE DRIVERS LICENSE (DL) Requirements Temporary Operators Permit (TOP) pink copy Note: If TOP was lost, secure an Affidavit of Loss TOP 2. Resolution and/or Judgment from the Traffic Adjudication Service (TAS) 3. Official Receipt of payment of fines and penalties 4. Certificate of Attendance Seminar/Examination 5. Other pertinent documents / certification such as photocopy of Official Receipt (OR) and Certificate of Registration (CR). Procedure 1. Present the issued TOP (pink copy) together with all other pertinent documents to the Evaluator. If the apprehension is less than fifteen (15) days, a Resolution and/or Judgment shall be issued to the driver duly signed by the Evaluator. But, if it is more than fifteen 15) days, the transaction shall pass through the Hearing Officer and a Resolution and/or Judgment shall be issued duly signed by the Approving Officer. 2. Proceed to the Cashier to pay the corresponding fines and penalties. 3. Proceed to the Law Enforcement Custodial Section/Releasing Officer to redeem the confiscated Drivers License. Submit the following documents: a.Temporary Operators Permit (TOP) pink copy b. Resolution/Judgment c. Official Receipt of payment of fines and penalties d.Certificate of Attendance (Seminar/Exam result) if the violation committed was a running/moving violation Note:If the violation committed was a running/moving violation such as but not limited to Disregarding Traffic Sign (DTS), Reckless, Obstruction, Illegal Parking, etc., proceed to the Road Safety Training Seminar, Traffic Safety Division / Seminar Room to attend a seminarand the written examination prior to the release of the confiscated drivers license.Only those who passed the said examination will be issued a Certificate of Attendance which is required in the redemption of the confiscated drivers license. 1.

Venue

LTO Central Office (Main Office) Traffic Adjudication Service (TAS) LTO National Capital Region (NCR) Operations Division Other LTO Regional Offices Operations Division Any LTO District Office if apprehended in other Regions

SETTLEMENT OF CONTESTED CASE MOTOR VEHICLE (MV) / PLATE Requirements 1. Temporary Operators Permit (TOP) pink copy Note: If TOP was lost, secure an Affidavit of Loss TOP 2. Photocopy of Certificate of Registration (CR) of the motor vehicle 3. Photocopy of Official Receipt (OR) of the motor vehicle 4. If the vehicle is For Hire, Unit Verification from the Land Transportation Franchising & Regulatory Board (LTFRB) and Photocopy of Decision and/or Certificate of Public Convenience (CPC) 5. Resolution and/or Judgment from the Traffic Adjudication Service (TAS) 6. Official Receipt of payment of fines and penalties 7. Other pertinent documents / certification such as Motor Vehicle Inspection Report (MVIR) and Certificate of Emission Compliance (CEC). Procedure 1. Present the issued TOP (pink copy) together with all other pertinent documents to the Evaluator. 2. A Notice of Hearing duly signed by the Hearing Officer, shall be issued to the driver/operator indicating the date and time (Schedule) of the Hearing. SETTLEMENT OF IMPOUNDABLE VIOLATION (Impounded Motor Vehicle) Requirements 1. Original copy of Impounding Receipt of Motor Vehicle (IRMV) Note: If IRMV was lost, secure an Affidavit of Loss IRMV 2. Temporary Operators Permit (TOP) pink copy Note: If TOP was lost, secure an Affidavit of Loss TOP 3. Resolution and/or Judgment from the Traffic Adjudication Service (TAS) 4. Official Receipt of payment of fines and penalties 5. Original and photocopy of Certificate of Registration (CR) of the motor vehicle 6. Original and photocopy of Official Receipt (OR) of the motor vehicle 7. Stencil of the engine and chassis number of the motor vehicle validated by the motor vehicle custodian and/or impounding officer 8. If the vehicle is For Hire, Unit Verification from the Land Transportation Franchising & Regulatory Board (LTFRB) and Photocopy of Decision and/or Certificate of Public Convenience (CPC) 9. Other pertinent documents / certification such as Motor Vehicle Inspection Report (MVIR).

Procedure 1. Present the issued TOP (pink copy) and the IRMV, together with all other pertinent documents to the Evaluator. 2. A Resolution and/or Judgment shall be issued to the driver duly signed by the Approving Officer. 3. Proceed to the Cashier to pay the corresponding fines and penalties. 4. Proceed to the Law Enforcement Custodial Section (LECS) / Releasing Officer for approval of the release of impounded motor vehicle and to redeem other confiscated items. Submit the following documents: a. Impounding Receipt of Motor Vehicle (IRMV) b. Temporary Operators Permit (TOP) pink copy c. Resolution/Judgment d. Official Receipt of payment of fines and penalties e. Photocopy of the OR/CR of the motor vehicle f. Stencil of the engine and chassis number of the motor vehicle validated by the motor vehicle custodian and/or impounding officer g. Certificate of Attendance (Seminar/Exam result) - if the violation committed was a running/moving violation Note:If the violation committed was a running violation such as but not limited to Disregarding Traffic Sign (DTS), Reckless, Obstruction, Illegal Parking, etc., proceed to the Road Safety Training Seminar, Traffic Safety Division / Seminar Room to attend a seminarand undergo a written examination prior to the release of the impounded motor vehicle and confiscated drivers license/plates.Only those who passed the said examination will be issued a Certificate of Attendance which is required in the release of the drivers license/mv plates. h. Motor Vehicle Inspection Report (MVIR) (if the violation committed has an accessory penalty which is a motor vehicle related) If the violation committed by the apprehended driver has an accessory penalty which is a motor vehicle related, e.g. violation is no seatbelt installed and broken windshield, the driver/owner is required to surrender the two (2) motor vehicle plates to the Law Enforcement Plate Releasing Unit (LEPRU) before the release of the impounded unit because there is a need to correct the defects cited in the IRMV/TOP/Resolution. Correction of defects (as indicated in the IRMV/TOP/Resolution) shall be done after the apprehended unit was released from the LTO Impounding Area. Said unit shall be submitted to the Motor Vehicle Inspection Center (MVIC) for inspection where an MVIR shall be issued to the driver / operator. This shall be presented to the LECS for the release of the motor vehicle plate/s. Venue LTO Central Office (Main Office) Traffic Adjudication Service (TAS) LTO National Capital Region (NCR) Operations Division Other LTO Regional Offices Operations Division Any LTO District Office if apprehended in other Regions LAW ENFORCEMENT CERTIFICATION/CLEARANCE (Application for Duplicate Plates for Private and For Hire Motor Vehicle) Requirements

1. 2. 3. 4. 5. 6.

Affidavit of Loss Plate duly notarized executed by owner/operator/authorized representative Certified true copies of the Official Receipt (OR) and Certificate of Registration (CR) of the motor vehicle The presentation of the original copies should be mandatory for purposes of authentication. Photocopy of the Deed of Sale if the affidavit is executed by the buyer the registered Motor Vehicle Inspection Center (MVIC) Report (if in Metro Manila) Motor Vehicle Inspection Report (if in the Regions) Clearance from the Metropolitan Manila Development Authority (MMDA) - if in Metro Manila A Board Resolution and Secretarys Certificate stating the person authorized to sign for and in behalf of the Corporation (if the OR/CR is under the name of the company)

Procedure 1.The registered owner/operator/authorized representative shall proceed to the following for verification of pending apprehension/s of motor vehicle (if there is any): a. Law Enforcement Service (LES) Plate Releasing Unit (if in Metro Manila) b.Anti-Smoke Belching Unit (ASBU), Traffic Safety Division for smoke-belching apprehensions (if in Metro Manila) c. Operations Division (if in the Regions) 2. If there is no pending apprehension/s, the applicant shall proceed to the Law Enforcement Clearance Unit to file an LES Certification/Clearance. If there is pending apprehension/s, the applicant shall proceed to the Traffic Adjudication Service (TAS) to settle the apprehension/s. After the settlement of apprehension/s, the owner/operator/authorized representative may return to the LES Clearance Unit for theCertification/Clearance. 3. Pay the Certification/Clearance fee at the Cashier. 4.Return to the LES Clearance Unit to obtain the printed Certification/Clearance. Upon securing the LES Certification/Clearance, the applicant shall proceed to the Motor Vehicle Inspection Center (MVIC) for the inspection of his motor vehicle. After the completion of the requirements, the owner/operator/authorized representative shall file his application in the LTO District Office which originally issued the motor vehicle license plate/s. However, in case the owner/operator had changed residence or the motor vehicle had alreadybeen sold or transferred to a new owner who is residing in a place far away from the initial registering agency, the application can be filed in the LTO District Office nearest his place of residence or place of abode. If the application filed in an LTO District Office is different from the original registering agency, the process of confirmation of the fact of the issuance of the said license plate and the exact alphanumeric should be strictly followed. Note:No application for duplicate plate shall be processed without the required request for confirmation and the official reply from the original issuing agency. If only one (1) piece of the license plate is lost, the other one should be surrendered to the LTO District Office where the application is filed. If both plates were lost, the same should be stated in the Affidavit of Loss and supported by a certification from the LTO motor vehicle inspector of the fact that at the time of inspection, both plates were not attached to the motor vehicle duly approved by the District Head. Venue

Law Enforcement Service (LES) Clearance Unit, LTO Central Office, East Avenue Q.C.

LTO National Capital Region (NCR) Operations Division Other LTO Regional Offices Operations Division Any LTO District Office Bureau of Trade Regulation and Consumer Protection (BTRCP) Location Bureau of Trade Regulation and Consumer Protection 2/F Trade and Industry Bldg. 361 Sen. Gil J. Puyat Ave., Makati City Tel. Nos.: (+632) 751.3233 / 751.3288 Fax: (+632) 890.4949 E-mail: btrcp@dti.gov.ph Services The BTRCP functions as a policy-making body and oversees the overall implementation of trade and consumer protection laws. It renders the following services through its three divisions: Fair Trade Division Enforcement and regulatory Monitors/strengthens ROG enforcement of fair trade and other related laws - Executive Order (EO) No. 259 - Consumer Act - Price Act - Foreign Investment Act of 1991 - Price Tag Law Reviews and formulates policies/guidelines on enforcement and domestic trade and consumer related laws/concerns

Policy research and review Formulates programs and policies on fair trade laws and other related provisions Prepares position papers and monitors senate/congress bills and resolutions Consultancy and technical services Provides legal/technical consultancy to DTI ROG, non-government organizations (NGO), and other DTI clients Conducts regional consultancy on enforcement

Conducts training/Seminar for regional/provincial offices

Consumer Welfare Division Provides ample protection to consumers thru tri-media consumer education and information dissemination program Releases information materials such as Consumer Alerts, Consumer Tips, flyers, calendar, film and press releases

Provides mechanism for the speedy resolution of consumer complaints

Prepares guidelines in the development and strengthening of consumer organizations Maintains consumer hotline including the maintenance of the i-reklamo system

Business Regulatory Division Provides system and standards in the accreditation of service and repair enterprises and licenses and permits for realty service, fire extinguisher, and bonded warehouse Verifies and approves business names (BNs) nationwide for provinces without on -line linkages Price Monitoring Unit Acts as the Secretariat to the National Price Coordinating Council (NPCC) Provides technical support to different industry associations

Reviews suggested retail prices (SRPs) Evaluates the impact of foreign exchange (forex) rate fluctuations and oil price hikes to the prices of basic necessities and prime commodities Develops strategies in maintaining price stability and supply sufficiency of basic necessities and prime commodities Consolidates and analyzes nationwide price monitoring reports Provides services to the 24-hour consumer hotline during emergencies and related instances

Construction Industry Authority of the Philippines (CIAP) Location Construction Industry Authority of the Philippines 2/F & 5/F, Executive Center Bldg. 369 Gil Puyat Ave., cor. Makati Ave., Makati City Tel. Nos.: (+632) 895.4424 / 895.6826 Fax No.: (+632) 897.9336 E-mail: ciapdti@yahoo.com Services The CIAP was created on 28 November 1980 by virtue of Presidential Decree (PD) 1746, as amended by Executive Order (EO) Nos. 677, 768, 1008, and 133. It promotes, accelerates, and regulates the construction industry. Its implementing boards are the Philippine Contractors Accreditation Board (PCAB), Philippine Overseas Construction Board (POCB), the Philippine Domestic Construction Board (POCB), and the Construction Industry Arbitration Commission (CIAC)

Philippine Aerospace Development Corporation

Location PADC Hangar 2, General Aviation Area, Domestic Road, Pasay City, Philippines 1300 Services The PADC undertakes business and development activities for the establishment of a reliable aviation and aerospace industry within the Philippines. It engages in the design, manufacture, and sale of all forms of aircraft, and also develops local capabilities in the maintenance, repair, and modification of aviation equipment. Mission To provide quality support services and research for aerospace development and become the maintenance, repair and overhaul facility of choice Vision To be recognized and respected as a leader in the aviation industry and aerospace development

Light Rail Transit Authority Location Pasay Depot Administration Building, LRTA Compound, Aurora Boulevard, Pasay City, Metro Manila,Philippines Tel. No:+63 (2) 853-0041 to 60 Santolan Depot LRTA Compound, Marcos Highway, Santolan, Pasig City, Philippines Tel. No.:+63 (2) 647-3479 to 91 Management Information System Division Information Communication Center Telephone: 854-0462 853-0041 Email : mis_icc@lrta.gov.ph

Services The Light Rail Transit Authority is recognized as the premiere rail transit in the country providing reliable, efficient, dependable, and environment-friendly mass rail services to all residents of Metro Manila. LRTA is a wholly owned government corporation created on July 12, 1980 under Executive Order (EO) No. 603, as amended by EO No. 830 dated September 1982, and EO No. 210 dated July 7, 1987. The LRTA is primarily responsible for the construction, operation, maintenance and/or lease of light rail transit systems in the Philippines. A pioneer of the industry since 1984, LRTA has become the country's prime mover in the rail transport sector serving the needs of millions of Filipinos by exploring avenues where the LRT system could continuously provide efficient transport services while promoting economy and efficiency of operations.

By virtue of Executive Order No. 603, the Light Rail Transit Authority was created to be primarily responsible for the construction, operation, maintenance and/or lease of LRT Systems in the Philippines. MISSION To enhance public mobility and provide vital access to urban centers in the country through the development, design, construction, commissioning, operation and maintenance of world-class and integrated light rail transport systems with continued commitment to excellence in service while maximizing the opportunities for development and welfare of our employees as well as the social, economic and environmental benefits for the nation. VISION The recognized leader and expert in providing integrated urban rail transport systems of the country by 2017.

Philippine National Railways Location PNR Executive Bldg, Mayhaligue St. Tondo Manila 1000.

Services The state-owned Philippine National Railways (or Pambansang Daangbakal ng Pilipinas in Filipino), commonly abbreviated as PNR, is the sole operator of the most extensive intra-island railway on Luzon, the largest island in the Philippines. It operates two commuter rail services in Metro Manila and the Bicol Region. The Bicol service is currently under rehabilitation in preparation for the resumption of the Bicol Express run to Naga City in Camarines Sur province, and eventually to the southern terminal in Legazpi City in Albay. The existing and well-patronized commuter service in Metro Manila is part of the metropolitan transit system and is referred to as the Orange Line. PNR officially began operations on November 24, 1892 as the Ferrocarril de Manila-Dagupan, during the Spanish colonial period, and later becoming the Manila Railroad Company (MRR) during the American colonial period. It became the Philippine National Railways on June 20, 1964 by virtue of Republic Act No. 4156. The PNR is an attached agency under the Department of Transportation and Communications.

Ninoy Aquino International Airport Location Andrews Avenue, Pasay City 1300 Services The Ninoy Aquino International Airport (Filipino: Paliparang Pandaigdig ng Ninoy Aquino) or NAIA, also known as Manila International Airport , is the airport serving the general area of Manila and its surrounding metropolitan area. Located along the border between the cities of Pasay and Paraaque, about seven kilometers south of Manila proper, and southwest of Makati, NAIA is the main international gateway for travelers to the Philippines and is the hub for all Philippine airlines. It is managed by the Manila International Airport Authority (MIAA), a branch of the Department of Transportation and Communications (DOTC).

MIAA Vision Manila International Airport Authority, by 2016, will be the leading organization in airport development and management and pursuing excellence in customer service, world-class facilities, high quality security and safety standards in promoting the Philippines as a destination of choice for trade and tourism.

MIAA Mission MIAA commits to uplift the Philippines by providing exceptional airport services through professionalism, unity, and commitment of management, ensured customer security and continuous development that suits evolving global standards at the service of international and local market.

MIAA Mandate Executive Order No. 778, as amended by Executive Order NO. 903 mandates the Manila International Airport Authority (MIAA) to:

Formulate and adopt for application in the airport internationally acceptable standards of airport accommodation service; Upgrade and provide safe, efficient and reliable airport facilities for international and domestic air travel; Help encourage and promote international and domestic air traffic in the country as a means of making the Philippines a center of international and domestic air travel; Perform other functions as maybe provided by the law while maintaining financial viability as an autonomous government entity.