C H A P T E R

Installing CiscoWorks for Windows

This chapter describes installing CiscoWorks for Windows 6.1. It consists of:

Product Overview System Requirements Compatibility with Software Versions Installing CiscoWorks for Windows Starting CiscoWorks for Windows Accessing CiscoWorks for Windows from Client Uninstalling CiscoWorks for Windows Launching the Applications Adding or Deleting Package Support

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Chapter 1 Product Overview

Installing CiscoWorks for Windows

Product Overview
CiscoWorks for Windows 6.1 is a suite of applications that provides dynamic status, statistics, and comprehensive configuration information about Cisco devices. CiscoWorks for Windows is targeted for small/medium business, departmental users, and network managers, who need tools that fit in a laptop or a workstation. CiscoWorks for Windows contains the following components:

CiscoView 5.4Provides graphical back- and front-panel views of Cisco devices; dynamic, color-coded graphical displays to simplify device-status monitoring; device-specific component diagnostics, device configuration, and application launching. WhatsUp Gold 7.03 from Ipswitch, Inc.Provides network discovery, mapping, monitoring, and alarm tracking. Threshold ManagerEnhances the ability to set thresholds on Cisco RMON-enabled devices, reducing management overhead and improving troubleshooting capabilities Show CommandsDisplays detailed router system and protocol information without requiring you to remember complex Cisco IOS command-line languages or syntax.

This guide provides instructions about installing the CiscoWorks for Windows CD. For information about using CiscoWorks for Windows, see CiscoWorks for Windows (Version 6.1) User Guide and the online help.

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Installing CiscoWorks for Windows System Requirements

System Requirements
Table 1-1 provides CiscoWorks for Windows 6.1 system requirements.
Table 1-1 System Requirements

Requirement Type Operating system platform support

CiscoWorks for Windows 6.1

Windows 2000 Professional (with Service Pack 2) Windows 2000 Server (with Service Pack 2) Windows 2000 Advanced Server (with Service Pack 2) Windows NT 4.0 (workstation and server with Service Pack 6 or later) Netscape Navigator 4.77, 4.78 and 4.79 Microsoft Internet Explorer 5.5 (Service Pack 2) and 6.0 Intel Pentium 300 MHz or higher. SVGA color monitor and graphics adapter. Windows-compatible CD-ROM drive. A serial port and/or a network driver interface specification/open data-link interface (NDIS/ODI)-compliant network adaptor card (recommended). Mouse or mouse-compatible pointing device.

Browser support

Hardware

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Table 1-1

System Requirements (continued)

Requirement Type Memory (RAM) Available disk space

CiscoWorks for Windows 6.1

128 MB of random access memory (RAM). 1 GB of free disk space. If you install all available device packages, CiscoWorks for Windows 6.1 requires 500 MB of disk space. If you install fewer device packages, CiscoWorks for Windows 6.1 requires less disk space.

NTFS or FAT file system (NTFS is recommended).

Compatibility with Software Versions

The following guidelines apply when you upgrade to CiscoWorks for Windows 6.1 from CiscoWorks for Windows 5.0 or CiscoWorks for Windows 6.0:

If you attempt to install CiscoWorks for Windows 6.1 on a system with CiscoWorks2000 already installed, the CiscoWorks for Windows 6.1 installation will terminate and display an error message. If you attempt to install CiscoWorks for Windows 6.1 on a system that already has the CiscoWorks for Windows 5.0, the CiscoWorks for Windows 6.1 installation will prompt you to upgrade to CiscoWorks for Windows 6.1. If you have installed CiscoWorks for Windows 6.1 in a system, and you attempt to reinstall CiscoWorks for Windows 6.1 in the same system, the new installation will prompt you to reinstall.

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Installing CiscoWorks for Windows Installing CiscoWorks for Windows

Installing CiscoWorks for Windows

The CiscoWorks for Windows 6.1 installation procedure:

Detects the existing operating system. Detects any existing CiscoWorks for Windows installation. Allows you to perform a new installation of CiscoWorks for Windows 6.1. Allows you to upgrade from CiscoWorks for Windows 5.0. Allows you to reinstall the current version of CiscoWorks for Windows. Installs WhatsUp Gold 7.03 if an earlier version of WhatsUp Gold is not already installed. Upgrades earlier version of WhatsUp Gold to WhatsUp Gold 7.03 Selectively installs device packages. Installs Java Plugin 1.3.1 if it is not already installed. Allows you to upgrade from CiscoWorks for Windows 6.0 to CiscoWorks for Windows 6.1.

Performing a New Installation

If you are installing CiscoWorks for Window 6.1 on a Windows platform, you must log in as an administrator. To increase your systems performance during installation on Windows 2000 systems you should configure your virus scan software to only scan Program Files instead of All Files. To install CiscoWorks for Windows:
Step 1

Insert the CiscoWorks for Windows 6.1 CD into your CD-ROM drive.

If auto run is enabled in your system, the Install screen appears.

a. Click Install.

The Welcome dialog box appears.

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If auto run is not enabled in your system:

a. Select Start > Run.

The Run dialog box appears.

b. Enter the drive letter of the CD-ROM drive followed by a colon, a

backslash, install, a backslash, and setup. For example, assuming D is your CD-ROM drive, you would enter:
D:\install\setup

c. Click OK.

The Welcome dialog box appears.

Step 2

Click Next The Setup Type dialog box appears and display two options - Typical and Custom. Perform one of these tasks:

Step 3

Click Typical to install CiscoWorks for Windows 6.1 along with all CiscoView Device Packages.

If you reinstall or upgrade to CiscoWorks for Windows 6.1 using Typical installation, your existing CiscoWorks for Windows directory is used, and existing CiscoView device packages are updated.

Click Custom to install CiscoWorks for Windows 6.1 along with the device packages you specify during installation.

The messages displayed depend on whether you are performing a clean installation, an upgrade, or a reinstallation. The Choose Destination Location dialog box appears.
Step 4

Perform one of the following tasks:

Click Next to install CiscoWorks for Windows 6.1 in the default directory, C:\Program Files\CWW6. Click Browse and select the directory where you would like to install CiscoWorks for Windows 6.1.

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CiscoWorks for Windows 6.1 verifies if there is sufficient disk space. If there is not enough disk space, a Not Enough Disk Space dialog box appears. Perform these tasks:
a. Click OK in the Not Enough Disk Space dialog box.

The Choose Destination Location dialog box reopens.

b. Select a location that has enough disk space.

See System Requirements for more information about disk space requirements. The Select Device Packages to Install dialog box appears and displays a list of device packages.

Note

If you perform a Typical installation, the Select Device Packages to Install dialog box will not appear. Perform one of these tasks:

Step 5

To install all the device packages, click Select All and click Next. To install specific device packages; hold down the control key, select the device packages you wish to install and click Next.

The Start Copying Files dialog box appears and displays the current settings such as the target directory, the program folder, and the selected device packages.
Step 6

Click Next to begin installing. The Installer window appears, displaying:

For security reasons Cisco recommends that you change the default password for admin user. Do you want to change it now?

Step 7

Do one of the following:

Click Yes to change password. The Change Password dialog box appears.
Enter the password in the Password field. Re-enter the password in the Confirm field.

Click No to retain the default password.

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Step 8

The Installer window appears, displaying:

For security reasons Cisco recommends that you change the default password for guest user. Do you want to change it now?

Step 9

Do one of the following:

Click Yes to change password. The Change Password dialog box appears.
Enter the password in the Password field. Re-enter the password in the Confirm field.

Click No to retain the default password.

Installation progress is indicated by messages displayed in the dialog boxes. When installation is complete, the Installation Successful dialog box appears.
Step 10

Click Finish. CiscoWorks for Windows 6.1 is installed.

Reinstalling or Upgrading from a Previous Version

If you are installing CiscoWorks for Window 6.1 on a Windows NT or Windows 2000 platform, you must log in as an administrator. To increase your systems performance during installation on Windows 2000 systems you should configure your virus scan software to only scan Program Files instead of All Files. To upgrade to CiscoWorks for Windows 6.1:
Step 1

Insert the CiscoWorks for Windows 6.1 CD into your CD-ROM drive.

If auto run is enabled in your system, the Install screen appears.

a. Click Install.

If auto run is not enabled in your system:

a. Select Start > Run.

The Run dialog box appears.

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b. Enter the drive letter of the CD-ROM drive followed by a colon, a

backslash, install, a backslash, and setup. For example, assuming D is your CD-ROM drive, you would enter:
D:\install\setup

c. Click OK.

If you have an existing installation of CiscoWorks for Windows, one or more of these options will appear:
Step 2

The option to upgrade from CiscoWorks for Windows 5.0 to CiscoWorks for Windows 6.1. The option to upgrade from CiscoWorks for Windows 6.0 to CiscoWorks for Windows 6.1. The option to reinstall CiscoWorks for Windows 6.1. The option to upgrade an existing installation of WhatsUp Gold.

Click Yes to accept the installation option, or click No to cancel the installation. The Welcome dialog box appears. Click Next The Setup Type dialog box appears and display two options, Typical and Custom. Perform one of these tasks:

Step 3

Step 4

Click Typical to install CiscoWorks for Windows 6.1 along with all CiscoView Device Packages.

If you reinstall or upgrade to CiscoWorks for Windows 6.1 using Typical, your existing CiscoWorks for Windows directory is used, and existing CiscoView device packages are updated.

Click Custom to install CiscoWorks for Windows 6.1 along with the device packages you specify during installation.

The messages displayed depend on whether you are performing a clean installation, an upgrade, or a reinstallation. The Choose Destination Location dialog box appears.

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Step 5

Perform one of the following tasks:

Click Next to install CiscoWorks for Windows 6.1 in the default directory, C:\Program Files\CWW6. Click Browse and select the directory where you want to install CiscoWorks for Windows 6.1.

CiscoWorks for Windows 6.1 verifies if there is sufficient disk space. If there is not enough disk space, a Not Enough Disk Space dialog box appears with certain options. Perform these tasks:
a. Click OK in the Not Enough Disk Space dialog box.

The Choose Destination Location dialog box reopens.

b. Select a location that has enough disk space.

See System Requirements for more information about disk space requirements.

Note

If you perform a Typical installation, the Select Device Packages to Install dialog box will not appear. The Select Device Packages to Install dialog box appears and displays a list of device packages.

Step 6

Perform one of these tasks:

To install all the device packages, click Select All and click OK. To install specific device packages; hold down the control key, select the device packages you wish to install and click OK.

The Start Copying Files dialog box appears and displays the current settings such as the target directory, the program folder, and the selected device packages.
Step 7

Click Next to begin installing. Installation progress is indicated by messages displayed in the dialog boxes. When installation is complete, the Installation Successful dialog box appears.

Step 8

Click Finish. CiscoWorks for Windows 6.1 is installed.

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Installing CiscoWorks for Windows Starting CiscoWorks for Windows

Starting CiscoWorks for Windows

To start CiscoWorks for Windows:
Step 1 Step 2

Click the task bar Start menu. Select Programs > CiscoWorks for Windows 6.1. These program menu options are displayed:

Package Support Updater WebServer CiscoWorks for Windows 6.1 Desktop Uninstall CiscoWorks for Windows 6.1

Step 3

Select CiscoWorks for Windows 6.1 Desktop. The Login dialog box appears. type your user name and password, then click Login.

Step 4

Note

To log into CiscoWorks for Windows 6.1 for the first time, use the default username admin and the password admin. If you have changed the password during installation, enter the changed password. After doing so, you will have super user privileges.

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Installing CiscoWorks for Windows

Accessing CiscoWorks for Windows from Client

When you access the CiscoWorks for Windows Server, the main screen, with the Login Manager displayed, appears. To access the server, enter the URL of the server in the web browser:
http://server_name:80

where server_name is the name of the CiscoWorks for Windows Server and 80 is the default TCP port. When the standard HTTP port (port 80) is used by other applications, CiscoWorks for Windows installs the web server on port 1741. In such cases, you must type the name of the server and port number separated by a colon (:). For example, you must type the following to invoke CiscoWorks for Windows on the server emch-pc, if CiscoWorks for Windows web server is installed on port 1741, enter:
http://emch-pc:1741

Uninstalling CiscoWorks for Windows

You can uninstall CiscoWorks for Windows if you encounter problems during installation, or if you want to remove the program. If you do encounter installation problems, you should first attempt to reinstall CiscoWorks for Windows. If that does not work, uninstall the application. To uninstall CiscoWorks for Windows:
Step 1 Step 2

Click the task bar Start menu. Select Programs > CiscoWorks for Windows 6.1 > Uninstall CiscoWorks for Windows 6.1.

Note

Uninstalling CiscoWorks for Windows also uninstalls WhatsUp Gold if it was installed from the CiscoWorks for Windows Version 6.1 CD.

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Installing CiscoWorks for Windows Launching the Applications

Launching the Applications

To launch CiscoView, Show Commands, Threshold Manager, and WhatsUp Gold click on an application in the CiscoWorks for Windows 6.1 Desktop toolbar. On a client machine, select an application in the CiscoWorks for Windows 6.1 Desktop with a WhatsUp Gold map in the bottom frame. On a server, right-click on a device within WhatsUp Gold and select an application. For more information, see CiscoWorks for Windows (Version 6.1) User Guide.

Adding or Deleting Package Support

To add or delete package support, see the following sections:

Downloading Device Packages Starting the Package Support Updater Installing Device Packages Uninstalling Device Packages

Downloading Device Packages

This section provides a quick reference for downloading device packages from Cisco Connection Online (CCO). CiscoView consists of the engine--core CiscoView software--and device packages--software specific to each device. The engine provides the basic CiscoView interface and functions, and device packages add the views and functions unique to each device. Since Cisco updates devices regularly, you must keep CiscoView up-to-date by adding device packages as they become available.

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While all users can view installed package information, only System or Network Administrators can:

Add and upgrade device packages from CCO, CD-ROM, or a staging area on your server. Schedule downloads of device packages to occur regularly. If you schedule downloads, new device packages are automatically downloaded from CCO to your staging area. For a detailed example, see the CiscoWorks for Windows Online Help. Delete device packages that you no longer use. View a history of your changes to Package Support.

Note

Adding or deleting packages requires all active users to close their browsers and restart CiscoView. All of the above functions are performed by the Package Support Updater (PSU). You can use the PSU to upgrade CiscoView 5.4 device package software. You can also enter CCO and proxy information to facilitate access to CCO. For detailed description about downloading from CCO, see the software library Web page at http://www.cisco.com/public/library.

Manually Selecting Packages from CCO

To download device packages from CCO:
Step 1 Step 2

Create a temporary location for the cv_pkgs directory, for example, c:\cv_pkgs. Access CCO. You can access CCO as a registered user or as a guest.

To access CCO as a registered user:

a. Enter the following URL in your Web browser to access the download

option: http://www.cisco.com/kobayashi/library/netmanage/cview/ The CiscoView Upgrade Planner page appears.

b. At the prompt, enter your CCO user ID, and password.

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To be granted special file access as a guest: Call Technical Assistance Center (TAC. To obtain a directory of toll-free Cisco TAC telephone numbers for your country, go to this URL: http://www.cisco.com/warp/public/687/Directory/DirTAC.shtml You will be transferred to the appropriate person to obtain your special access code.

Step 3

Select Download CiscoView Software Updates . The CV/CWW Software Download Options page appears. Select Add new package support to my CiscoView application. Select the product type. Select the product (device package). Select the version, CiscoView 5.4. Download the .zip file for the device, cv5packages.zip, into the cv_pkgs directory. Any prerequisite files will automatically be added to your device file and zipped for download. Unzip the cv5packages.zip file. This will extract multiple .zip and readme files. Do not unzip these individual files.

Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Step 10

Step 11

Add the device packages to CiscoView:

a.

Start the Package Support Updater. For instructions about starting the CiscoView package support updater, see Starting the Package Support Updater.

b.

Select Install Device.

For instructions about installing device packages, see Installing Device Packages.

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Adding Packages Using the CiscoWorks for Windows Desktop

To add packages using the CiscoWorks for Windows desktop:
Step 1 Step 2

Select Package Support Updater > Add Packages from the CiscoWorks for Windows Desktop Tasks menu. Select the source location. Choose one of the following locations:

Package staging area on the server Cisco Connection Online (CCO) Hard disk/CDROM on this client workstation

Step 3

Follow the installation instructions. For a detailed example, see the CiscoWorks for Windows Online Help.

Starting the Package Support Updater

To start the CiscoView Package Support Updater:
Step 1 Step 2

Click the task bar Start menu. Select Programs > CiscoWorks for Windows 6.1 > Package Support Updater. The CiscoView Package Support Updater dialog box appears.

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Installing Device Packages

Any existing sessions of CiscoWorks for Windows 6.1 terminate when you install device packages. Before installing or uninstalling device packages, it is recommended that you close any open CiscoView sessions. To install new device packages or upgrade existing device packages:
Step 1

Start the CiscoView Package Support Updater. The CiscoView Package Support Updater dialog box appears. Click Install. The Install Device Packages dialog box appears. Click Browse, navigate to the device package directory, then click Select. The device package directory could either be the cv-pkgs directory that you created to download device packages from CCO or the \install\jars\devpkgs directory on the CiscoWorks for Windows 6.1 CD. A list of available device packages is displayed. Each entry provides the package name, the .zip file name, the version number of the device packages in the ZIP file, and the version numbers of any installed device packages.

Step 2

Step 3

Step 4

To install one or more device packages, click the Select to Install check box. Sometimes when you try to install or uninstall a device package and find that the CiscoView Package Support Updater does not allow you to do it. This is because you have selected a package with interdependencies that will disrupt the functioning of another CiscoView device package. In addition, the utility will not install a package whose superseding version has already been installed.

Step 5

If the Network Management Integration Data Bundle (NMIDB) files are available in the current source file location, you can add new package support to the NMS with which CiscoWorks for Windows 6.1 is integrated. When you download a device package, the NMIDB files are also downloaded in the current source file location.

Step 6

Click Install. The CiscoView Package Support Updater verifies that there is sufficient disk space. If there is not enough disk space, an error message is displayed. If sufficient disk space exists, a Confirm Install Operation dialog box appears.

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Step 7

Click Yes. The CiscoView Device Package Install dialog box appears. Installation progress is indicated by messages displayed in the dialog box. Table 1-2 describes error messages that might be displayed if the utility encounters problems:
Table 1-2 Error Messages

Sample Message Path \tmp\dir2\x is invalid.

Message Type Explanation Error

Message Location

Specified directory is Status bar an invalid directory. Specified directory is Status bar a valid directory. You have selected a package whose superseding version was already installed in your system. Status bar

Found two CiscoView Info packages in the directory \tmp\dir\. Package C8500 cannot be Error downgraded to a lower version.

Cannot find base packages CDPAddlet for C8500. Cannot proceed with install. Reason: Insufficient disk space.
Step 8

Error

Prerequisite packages Status bar are unavailable for a selected package. Insufficient disk space. Dialog

Error

Click Done. The device packages are installed.

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Uninstalling Device Packages

Before installing or uninstalling device packages, it is recommended that you close any open CiscoView sessions. To uninstall device packages:
Step 1

Start the CiscoView Package Support Updater. The CiscoView Package Support Updater dialog box appears and displays the installed device packages, including package names, descriptions, and current version numbers.

Step 2

To uninstall one or more device packages, click the Select to Uninstall check boxes in the List of Installed Packages list. If the file you want to uninstall is a prerequisite for another installed device package, you will be able to select the file, but you will not be able to uninstall it.

Step 3

Click Uninstall. The Uninstall button is active only when one or more check boxes are selected. The CiscoView Package Support Updater validates the selection and displays an error message if the selected set of device packages are not compatible. If the selected device packages are compatible, the Confirm Uninstall Operation dialog box appears.

Step 4

Click Yes. The CiscoView Device Package Uninstall dialog box appears and displays the uninstallation progress. When the uninstallation is complete, a summary page displays the results.

Step 5

Click Done. The device packages are uninstalled.

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