GurvinderPal Singh Sidhu

Phone: +91 9501115027 | Email: gurvinderbfgi@gmail.com |

PROFILE SUMMARY
Centralized Head/ People Manager with more than 7 Years of industry experience. Expert in People Management, Operations Management, Client Handling, Team building and in executing employee participation programs to boost confidence and performance. Key skills & expertise include:

Management Skills: People Management Project Management Team building & staff retention. Customer relations & satisfaction Working closely with core delivery and solution development teams Project planning and development Maintaining weekly and monthly utilization dashboards.

Technical Skills: SAS SQL Data Warehousing Research and Analytics Software Development Life Cycle Oracle MySQL Mainframes & DB2

EXPERIENCE SUMMARY

Dates

Organization

Role

4 Mar13 to Till Date 16 Mar12 to 1 Mar13

th th st

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Baba Farid Group of Institutions WNS Global Services ltd.

Centralized Head, Innovation Center Deputy Manager (Operations Research and Analytics) Band T (Project Lead) Batch System Analyst Exp.

7Sep11 to 15 Mar12 4Oct06 to 6Sep11

Mahindra Satyam AON Hewitt Gurgaon

EXPERIENCE DETAILS

Baba Farid Group of Institutions, Bathinda, Punjab

March 2013 - Present | Centralized Head, Innovation Centre, Baba Farid Group)

Heading innovation Centre, Department of Research and Innovations Handling and Kick started various innovation projects including Website Development Projects, Continuing Education Program, Centre of Excellence - Data 64, Outsourcing Projects and many others Engaging with Companies/Organisations to create new work/live projects opportunities. Training students on latest trends and technologies

WNS Global Services Ltd., Gurgaon, India

March 2012 - Present | Deputy Manager Operations (Research and Analytics)

Leading multiple teams with more than 20 Analysts working in retail domain across multiple global markets. Reviewing & maintaining Effort Estimations, Team Utilization, Revenue leaks & Risk mitigation plans. Engaging with clients to create new work opportunities. Responsible for Team level KPIs such as various SLAs, utilization, quality, client delivery and people satisfaction benchmarks Responsible for performance evaluation of all team members Responsible for recruitment activities Leading projects related to retail analytical solutions and trends across areas such as Campaigns, Shoppers Insights etc. Leading teams across multiple markets under the umbrella of Retail Domain.

Analyzed, forecast, and presented key metric monthly trend results to the Business Heads/CEOs and their direct reports. Managed relationship with analyst team at Dunnhumby India (client side) to ensure accuracy and timeliness of delivery. Key clients include major retail giants like Kroger, Macys, Tesco.

Mahindra Satyam, Gurgaon, India

Sep2011 Mar2012 | Project Lead (Band T)

Provided actionable analysis of sales practices and market research initiatives that enabled sales growth, strengthened customer relationships and increased retention. Gathered and merged data from multiple data marts in various formats from across the company, and applied statistical modelling techniques to identify relationships and causality. Led team effort to unify analyses and reporting across department to provide client with clear communication of promotion insights and key findings. Performed data mining to identify significant relationships, find previously undiscovered connections, and form insightful, actionable conclusions and recommendations. Key clients include insurance giant Max New York Life Insurance.

AON Hewitt (Legacy Hewitt Associates Pvt. Ltd), Gurgaon, India

Oct2006 Sep2011 | Senior Programer Analyst Developed SAS codes to create tables, list reports, summary reports, graphs using Base SAS, SAS/SQL, SAS Macros. Provide strategic planning and analytical support to internal clients and key external vendors. Analyze customer transactional data across multiple dimensions, including customer segments, product categories and location in order to mine opportunities and drive marketing improvement. Summarize analytical results, drawing out key learnings, making recommendations, and presenting to key internal clients and vendor groups. Partner and collaborate with other team members to continually search for ways to improve processes and methodologies. Develop training documentation for new analysts. Initiated, developed, and taught BASE SAS and Advanced SAS courses for corporation. Key clients include Coca Cola, Interstate Hotels & Resorts for Health & Welfare domain.

KEY TECHNICAL PROJECTS

SOW Project, Max New York Life Insurance, India

Project Description: The Indian Insurance major implemented the decisions for CRM solution covering the areas of campaign management. The analytics application/solutions enabled campaign managers and decision makers to understand their Customers / Policy / Agent behaviour, segmented Customers & proactively launched campaigns to retain the existing customers.

Also did various ad-hoc analyses to increase the renewal collection and hence increase the profitability of the Company.

Contribution/Role Description:
Requirement gathering, understanding & analysis Data extraction from Client source system and Oracle data marts Data quality improvement and data analysis Development/Coding using SAS Base, SAS/SQL, SAS/Macros, SAS/STAT Procs

Agent Attrition Model, Max New York Life Insurance, India

Project Description: As Client was facing an increased attrition of Agents, so this model was developed to identify the reason behind this attrition and to predict in future the probable agents in advance who are going to attrite, so that adequate steps could be taken to retain them.

Contribution/Role Description:
Requirement gathering, understanding & analysis Running various ad hoc queries based on client request Providing meaning results by implementing various data mining techniques Development of small models in SAS and SQL Testing the models and creation of reports to be provided to client.

EDUCATION
Indian Institute Of Technology (I.I.T), Bombay, India
Executive Program in Management, Marketing & HR

Punjab Technical University, Punjab, India

B-Tech, Information Technology, First Division with 76%

LEADERSHIP TRAININGS
Seven Habits of highly effective people GLIDE Great Leadership in Dynamic Environment Front Line Manager

GurvinderPal Singh Sidhu