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2. When the Personalisation Wizard window 3. If your voice mailbox is full or almost full, b.

Select one of the following:


appears, press OK to continue, then: press OK and if necessary, delete messages. – If available, choose Print to fax machine
4. If your voice mailbox contains a broadcast and press Select.
message, press Listen to play the message. – Otherwise, choose Print to fax number
Tip Press the Next soft key to display the next
window. and press Select. Enter the fax number and
Listen to Voice Messages or Manage press Submit.
• To listen to your recorded name, choose Listen Faxes
QUICK START GUIDE and press Select. Reply to a Message
1. Perform step 1 in “Set Up Your Voice
• To record your name, choose Record. Press Mailbox” to display the Personal Mailbox 1. After listening to a voice-mail message, press
Select, say your name, then press Stop. menu. Reply.
• To listen to your standard greeting, choose 2. From the Personal Mailbox menu, choose 2. To reply by voice mail, choose 1, Reply via
Listen and press Select. The greeting plays. Inbox and press Select. Voice Mail, then press Select.
• To record a personalised greeting, choose 3. For voice messages, choose a message and a. Say your message, then press Stop. The
Record. Press Select, say your name, then press press Select, then press Listen. Send Message menu appears.
Stop.
During message playback, you can press any of the b. To send immediately after recording the
• To change your PIN, choose Change to display following soft keys: message, press Send; otherwise, choose
the Change PIN window. Use the keypad to any of the following and press Select:
– End — Go to end of message.
enter a new PIN. Choose Confirm and use the
– F.Fwd — Go forward 3 seconds. – Listen to Recorded Message — Play
Cisco Unity Express dial pad to enter your new PIN again. Press
message to be sent.
Submit. – Pause — Pause or restart message.
VoiceView Express – Record Again — Switch on microphone
– Rewind — Restart message or go back
Access VoiceView Express and begin recording. Say your message,
3 seconds.
Version 7.0 then press Stop.
1. Perform step 1 in “Set Up Your Voice While listening to a message, you can press any of
– Edit Recipients — Return to Recipient List
Mailbox”. the following soft keys:
menu where you can add or remove
Note If your voice mailbox was not 2. To display the Personal Mailbox menu after – Delete — Delete message. recipients.
initialised and you do not have a PIN, the VoiceView Express Login window appears: – FwdMsg — Forward message to another – Message Delivery Time — Display Send
you cannot log in to
voice. Not available for all messages. Message menu. Perform steps in “Specify a
Cisco VoiceView Express. To enable
access, first call your voice mailbox – Home — Display Personal Mailbox menu. Delivery Time” to schedule delivery of
Note Administrator-configured policies on your
from your extension. Set up your message to be sent.
system may lock an account after multiple – Listen — Replay the message.
voice mailbox using the voice-mail consecutive failed login attempts. – Mark as Urgent — Mark or unmark
– MrkNew — Mark message as “new.”
system telephone user interface. message to be sent.
– NxtMsg — Display information about the
• If you are using your Cisco Unified IP phone,
message listed after this message.
choose PIN, use the keypad to enter your PIN,
Set Up Your Voice Mailbox then press Submit. – PrevMsg — Display information about the Americas Headquarters
Cisco Systems, Inc.
1. Depending on your system configuration, message listed just above this message. 170 West Tasman Drive
• If you are a using a different Cisco Unified IP San Jose, CA 95134-1706
perform one of the following actions to phone, press << to erase the Mailbox ID. Use – Reply — Send reply. Not available for all USA
http://www.cisco.com
display the VoiceView Express Login the keypad to enter your Mailbox ID. Choose messages. Tel: +1 408 526-4000
+1 800 553-NETS (6387)
window on a Cisco Unified IP phone: PIN, use the keypad to enter your PIN, then Fax: +1 408 527-0883
– Save — Save message
• Press Services; then from the Services press Submit. Cisco, Cisco Systems, the Cisco logo and the Cisco Systems logo are registered trademarks or
trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other
– Re-Send — Send a Nondelivery Receipt
menu, choose VoiceView Express and • If you are logging in after a failed login
countries. All other trademarks mentioned in this document or Website are the property of their
respective owners. The use of the word partner does not imply a partnership relationship between
press Select. (NDR) message again. Cisco and any other company. (0705R)
attempt, press Login. Use the keypad to enter © 2009 Cisco Systems, Inc. All rights reserved.
• Press Services. your Mailbox ID. Choose PIN, use the keypad 4. For faxes, choose a fax and press Select.
• Press the VoiceView Express soft key. to enter your PIN, then press Submit. a. Press Options.
• Press the VoiceView Express soft key. OL-16735-01
– Mark as Private — Mark or unmark • Listen to Recorded Message — Play message to 2. From the Personal Mailbox menu, choose My Anytime
message to be sent. be sent. Options and press Select.
Use any of the following buttons on your
3. To initiate a Live Reply call, press More, • Record Again — Switch on microphone and Manage Your Greetings Cisco Unified IP phone anytime while using
choose 2 — Call <extension>, then press begin recording. Say your message, then press 1. Choose Greetings and press Select. VoiceView Express:
Select. Stop.
2. Choose Standard or Alternate and press Select, • Keypad — Press numbers and letters to enter
• Edit Recipients — Return to Recipient List then: data. Press numbers to choose the
Send a Message menu where you can add or remove recipients. corresponding menu item.
• To listen to your standard greeting, choose
1. Perform step 1 in “Set Up Your Voice • Mark as Urgent — Mark or unmark message Listen and press Select. The greeting plays. • Navigation button — Scroll through menus
Mailbox” to display the Personal Mailbox to be sent. and highlight menu items. Use in conjunction
• To rerecord the greeting, choose Record. Press
menu. • Mark as Private — Mark or unmark message Select, say your name, then press Stop. with soft keys to activate functions for a
2. From the Personal Mailbox menu, choose Send to be sent. highlighted item.
• To activate a greeting and automatically
Message and press Select. • Message Delivery Time — Display Send deactivate the other greeting, choose Activate • Services button — Access or exit
3. Address message by number or (optional) press Message menu. Performs steps in “Specify a and press Select. VoiceView Express.
Name to open the Address by Name window, Delivery Time” to schedule delivery of message The following functions are available anytime
to be sent. Manage Message Settings
then: while using VoiceView Express. Activate the soft
1. Choose Message Settings and press Select. See key function by pressing the corresponding soft key
• To address by number, use the keypad to enter the Cisco Unity Express Voice-Mail System
the exact number for the recipient. For Specify a Delivery Time button.
User’s Guide.
extensions at remote locations, enter the 1. To send this message immediately, choose • << — Navigates to edit characters. Use the
location ID before the extension number. Change Your PIN backspace soft key to erase digits that were
Immediately and press Select; otherwise,
• To address by name, use the keypad to enter choose one of the following and press Select: 1. Choose Personal Settings and press Select. entered incorrectly.
the recipient’s name or partial name to search • Later Today — Display the Message Delivery 2. Choose Change PIN and press Select. • Back — Discard not yet completed operations
for matching names. Time menu for sending this message at a 3. Use the keypad to enter your new PIN. Choose or unsaved choices and display the previously
• To send a message to a nonsubscriber, press #4 specified time later today. Then, choose the Confirm. viewed menu or window.
followed by the extension. hour and press Select. Choose the minute and 4. Use the keypad to enter your new PIN again, • Cancel — Discard not yet completed
4. Press Submit. The Matching Address menu press Select. then press Submit. operations or unsaved choices.
appears. • Tomorrow — Display the Message Delivery 5. When “Your new PIN is now active” appears, • Logout — (Personal Mailbox window only)
5. Choose the desired address and press Add to Time menu for sending this message at a press OK. Exit the VoiceView Express feature.
build a recipient list. specified time tomorrow. Then, choose the • More — Display additional soft keys.
hour and press Select. Choose the minute and Rerecord Your Name
6. After adding an address, press any of the press Select. 1. Choose Personal Settings and press Select. • OK — Confirm receipt of a displayed message
following soft keys: and display the next menu or window.
• Message Delivery Time — Display the Message 2. From the Personal Settings menu, choose
• AddMore — Return to Address by Number Delivery Time menu for sending this message Change Recorded Name and press Select, then: • Select — Accept a choice and display the next
window to add more addresses to the recipient at a future date and time, up to one year from menu or window.
list. • To listen to your recorded name, choose Listen
now. Choose the month and press Select, If your Inbox contains more than 32 messages,
and press Select.
• Cancel — Cancel operation. choose the date and press Select, choose the press one of the following soft keys to view
hour and press Select, then choose the minute • To record a new name, choose Record. Press additional pages of messages:
• Record — Switch on microphone and begin Select, say your name, then press Stop.
recording. Say your message, then press Stop. and press Select.
• Back — Display the last viewed page.
The Send Message menu appears. 2. When the Send Message menu appears with Configure Your Zero-Out Number
• Next Pg — Display the next page.
• Remove — Remove address from list. You the modified date and time displayed, press 1. Choose Zero-Out Number and press Select.
Send. • Prev Pg — Display the previous page.
cannot empty the list by removing the only 2. (Optional) Press << to erase the digits to be
recipient. edited. • Home — Display the first page.
7. To send immediately after recording the Personalise Your Settings 3. Use the keypad to enter the zero-out number, For more information, use this document together
message, press Send; otherwise, choose any of then press Submit. with related documents at:
1. Perform step 1 in “Set Up Your Voice
the following and press Select: http://www.cisco.com/en/US/products/sw/voicesw/
Mailbox” to display the Personal Mailbox
ps5520/products_user_guide_list.html
menu.