Goodmorning!!!!

Did you read last night?

Between two beings there is always the barrier of words. Man has so many ears and speaks so many languages. Should it nevertheless be possible to understand one another? Is real communication possible if word and language betray us every time? Shall, in the end, only the language of guns and tanks prevail and not human reason and understanding?
Joost A. M. Meerloo

Communication Process

The Processes of Communication

hat usually occurs during the process of communication?

!ake a look at a few e"amples of what almost anyone would call communication.

 # child cries out in the night to its mother. # motorist honk his horn to warn a pedestrian # speaker yells at a crowd on a street corner. # driver studies a road map

 # traffic light changes red to green. # dog growls at another dog that is trying to steal a bone # man buys a newspaper, climbs aboard a train, settles down to read on his way home # mother in the $B ward asks her physician. %&octor, if we don't want more children right away, how can we space them safely?(

 #sk yourself a )uestion about what you *ust have read. hat is common to all of them?

Communication Process
!he essential process in communication is sharing.

Communication Process
!he process of sharing information, and the relationship of the participants in this process is called communication.

Communication Process
Message is passed from sender to receiver with the hope that information e"changed will be understood

Communication Process
+ey process that enables middle manager nurses position as a role model of e"emplary care, direct subordinates, challenge peers to produce, and support higher management

Elements of communication
Sender ,eceiver -hannel or medium .eedback

Some things to think about

&oes all communication have to be human communication? &o both participants in the communication process have to be present at the same time?

Some things to think about

hat is it about communication that makes it possible to communicate over large distance of space and time?

&oes communication have to be in words?

Some things to think about

&oes communication always re)uire two or more participants? Is thinking a form of communication

Communication Process
/urse managers are involved0 Interpersonal communication, $rgani1ational communication Medication and treatment errors and policy infractions 2 ineffective communication

Importance of the Communication process

/urse managers spend most of their time communicating 3ood communication motivates staff members -ommunication leads to influence and power

Guidelines for Effecti e Communication

-larify ideas before communicating 4"amine the true purpose of communication

Guidelines for Effecti e Communication

-onsider the setting of communication -onsult with others, when appropriate, in planning communication

Guidelines for Effecti e Communication

Be mindful of the non5verbal messages you send -ommunicate something helpful to the receiver

Guidelines for Effecti e Communication

.ollow5up on communication Be sure your actions support communication

Characteristics of effecti e !EED"#C$

Should be helpful Should be descriptive rather evaluative Should be specific rather than general Should be well5timed Should not overwhelm

%anagement functions and communications

&ownward communication 6pward communication 7ori1ontal communication

Informal communication&The G'#PE(I)E

6sed for social interaction $ccurs for natural motivation to e"change information

Informal communication&The G'#PE(I)E

$ccurs at all levels of the organi1ation 4"tremely influential

Informal communication&The G'#PE(I)E

7as unusual ability to find out the tightest organi1ational secrets 4mployees are active %fresh( 8 %hot(

Informal communication&The G'#PE(I)E

Source of info affects strength and duration of grapevine # product of situation than of personality Single5strand chain, gossip chain, probability chain, cluster chain

"arriers to communication
9hysical barrier /oise System overload Social5psychologic barriers Semantics