AK Directory Messaging AD PM Plan080212

State of Alaska Enterprise Technology Services
Enterprise Directory and Messaging Active Directory Pilot Project Management Plan
State of Alaska
Directory and Messaging Project Active Directory Pilot Project Management Plan
02/11/2008
Document ID: Title: Supersedes : Status: Version: Date Author:
AD 001 Active Directory Pilot Project Management Plan ETS nternal Draft! revisions "ending E # a""roval of t$e TM% &ision 0'00'(0 2/11/2008 )*ssell +*ni,e! State of Alaska! ETS P$il -o*veia! ETS Teri )asm*ssen! ETS .oe S"ears! ETS State /f Alaska Enter"rise Messaging System and Enter"rise Directory Project Active Directory Enter"rise T$is doc*ment is t$e "roject management "lan for t$e Active Directory Project' T$e c*rrent sco"e is foc*sed on Early Ado"ter De"artments'
Applies to: Scope: Purpose: Summary:
PROJECT MANAGEMENT PLAN APPROVALS
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Project Manager
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ETS Director
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TMC Chair
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EIB Chair
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RECORD OF CHANGES
*A - ADDED M - MODIFIED D DELETED &E)S /0 01M#E) 0'00'01 0'00'20 0'00'60 0'00'80 0'00';0 0'00'(0 DATE 10/26/2007 12/11/200 7 12/18/200 7 1/9/2008 2/7/2008 2/11/2008 01M#E) /2 2 -1)E! TA#3E /) PA)A-)AP4 A" # D T T3E /) #) E2 DES%) PT /0 Draft Draft to reflect TM% &ision Draft to revision to matc$ TM% TM% revie: comments Draft to res"ond to TM% revie: comments Minor corrections for acc*racy %4A0-E )E51EST 01M#E)
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Ta$le of %ontents
Project S*mmary'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' ; TM%<s )ecommendation for Enter"rise Directory Services E=ec*tive S*mmary''''''''''''; Active Directory >Early Ado"ters? Project /vervie:''''''''''''''''''''''''''''''''''''''''''''''''''''''7 Active Directory S*,@Projects''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''8 Enter"rise Migration Planning'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''9 Early Ado"ters Migration to AD''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''10 S$ared 2ile Servers Demonstration''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''10 4ig$ 3evel Message and Directory Project Timeline '''''''''''''''''''''''''''''''''''''''''''''''''''''12 Active Directory >Early Ado"ters? Prod*ction Pilot Timeline'''''''''''''''''''''''''''''''''''''''''''16 Sco"e Management Plan''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''18 Project Sco"e Develo"ment'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''18 Sco"e %$anges'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 18 Sc$ed*le Management Plan'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''18 Draft Pilot A#S'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 1; %ost Management Plan''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 17 %ost %ontrols''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 17 5*ality Management Plan'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''18 E=ternal )evie:''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 19 Staffing Management Plan'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 19 )oles and )es"onsi,ilities''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 20 Active Directory Project /rganiBational %$art''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''20 %omm*nication Management Plan'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''21 %omm*nication )eC*irements''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''21 ETS Email %omm*nications''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 21 Sam"le Email %omm*nication'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''21 Project Stat*s )e"ort''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 22 )isk Management Plan''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 22 E=am"le S*mmary )isk Matri= )e"ort''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''22 Proc*rement Management Plan''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''28 %ons*lting''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 28 4ard:are''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 2; Soft:are'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 2; -lossary'''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''''' 2;
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Project S*mmary
n 0ovem,er of 200; t$e Administrative Services Directors of t$e E=ec*tive #ranc$ De"artments of t$e State of Alaska selected Microsoft Active Directory and Microsoft E=c$ange as t$e State of Alaska<s Directory! Messaging and %alendaring standards' After t$e com"letion of Project 1 E=c$ange on 8/1/2007! t$e Tec$nology Management %o*ncil DTM%E took *" t$e iss*e of revising t$e AD &ision and a""roved t$e follo:ing )ecommendations for Enter"rise Directory Services on 1/22/2008
T#%'s (ecommendation for Enterprise Directory Services E)ecutive Summary

T$e State of Alaska! in an effort to "rovide C*ality! cost effective! enter"rise net:ork services! $as ,een revie:ing alternatives for im"lementing an Active Directory DADE sol*tion' T$is doc*ment o*tlines t$e Tec$nology Management %o*ncil<s DTM%<sE vision and strategy' After looking at AD and t$e services associated :it$ it! t$e TM% recogniBes t$at some infrastr*ct*re services may ,e delivered in a less costly manner :it$o*t lo:ering effectiveness and in a more standardiBed manner ,y *sing a centraliBed a""roac$* T$e TM% $as directed t$e AD Project Team to develo" t$e sim"lest design "ossi,le for AD :$ile recogniBing t$at sec*rity and a""lications iss*es :ill dictate t$at ot$er forests and domains :ill likely ,e reC*ired' T$e State of Alaska :ill develo" an Active Directory DADE im"lementation design t$at :ill consist of a single enter"rise forest t$at contains state assets for a*t$entication :it$in t$e E=ec*tive #ranc$' Enter"rise Tec$nology Services DETSE :ill administer t$e Enter"rise AD and :ill meet all sec*rity needs reC*ired ,y Stat*te or )eg*lations' Service 3evel Agreements :ill ,e develo"ed to define and meas*re t$ese enter"rise services' n an effort to "rovide C*ality and cost effective enter"rise net:ork services! t$e AD design :ill foc*s on t$e follo:ing efficienciesF dentifying Economies of Scale )ed*cing S"ending 3everaging Tec$nical Skill Sets Da commodity in demand :/ less t$an o"timal s*""ly G es"ecially in AlaskaE m"lementing %ommon and #est Practices across t$e enter"rise :it$ a "$ased a""roac$ ncreasing Data and Systems Sec*rity %oordinating Policy Decisions and m"lementations %entraliBing and %onsolidating to o"timiBe infrastr*ct*re and staffing investments 2inding t$e o"tim*m ,alance ,et:een %entraliBed and Agency services'
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To ,egin to ca"t*re some of t$e ,enefits of a ne: a""roac$! t$e TM% is making a n*m,er of recommendations t$at :ill allo: t$e State to realiBe some cost savings! increase standardiBation of "rocesses and "rod*cts! and centraliBe some services' An >early ado"ter? "ro"osal :ill allo: agencies c*rrently r*nning 0ovell to convert to Aindo:s and Active Directory' T$is :ill give Enter"rise Tec$nology Services DETSE! t$e central T commodity "rovider! an o""ort*nity to ,*ild and demonstrate t$eir a,ility to "rovide t$e same $ig$ level of service t$at de"artments c*rrently enjoy' t also gives ETS a c$ance to refine t$eir "rocesses for c*stomer service! c$ange control! and to develo" effective Service 3evel Agreements' M*lti"le de"artments :o*ld like to "artici"ate as >early ado"ters? DAdministration! %ommerce! Ed*cation and Early Develo"ment in Anc$orage! -overnor<s /ffice! 3a:! and 2is$ and -ameE' ncl*ding t$e De"artment of Administration and t$e -overnor<s /ffice :ill demonstrate and go a long :ay to convince ot$er de"artments of ETS<s a,ility to "rovide effective and res"onsive centraliBed services' T$e TM% recogniBes t$at a ,alance m*st ,e str*ck ,et:een agency and ETS services' #*siness s"ecific a""lications clearly ,elong *nder t$e control of t$e de"artments! ,*t many of t$e infrastr*ct*re services lend t$emselves to a more centraliBed a""roac$' T$e intent is to im"lement an ann*al! iterative "rocess to revie: and revise t$e s$ort! medi*m and long term action items and tasks' T$e ta,le on t$e follo:ing "age s*mmariBes t$e TM%<s Action Plan'
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Action Items
Short Term .!/02 months1
#*ild o*t c*rrent AD for early ado"ters 1"date T inventory for AD early ado"ters %ond*ct a 1ser Training S*rvey %ond*ct a Tec$nical Training S*rvey %ond*ct End@1ser Deskto" Satisfaction S*rvey Enter"rise contracts for deskto"! la"to"s! "rinters Deskto" re"lacement "rocess %learing$o*se for visits to remote locations %entraliBe file servers as a""ro"riate Service 3evel Agreements Self Service H Pass:ord )esets Enter"rise Antivir*s Services )eal time vie:s of t$e 0et:ork nfrastr*ct*re /"timiBation D)/ E S*rvey
(esour ce
%ost Saving s
ETS T Managers ETS ETS ETS D-S All De"ts All De"ts ETS ETS All De"ts ETS @ SS/ ETS All De"ts'
-enefits
Standardi/ 2ation 3 3 3 3 3 3 3 3 3 3 3 3 3 3 %ost Saving s 3 Standardi2at ion 3 3 3 3 3 %ost Saving s 3 3 3 3 Standardi2at ion 3 3 3 3 3 3 %entrali2ati on 3 3 3 3 3 3 3 3 3 %entrali2ati on 3 3 3 3 %entrali2ati on 3
#edium Term .0/2 years1

StandardiBe "roced*res and common deskto" s*""ort "rocesses %ommon 4el"desk tool for deskto" s*""ort &o P migration into t$e Enter"rise AD %oordinate "roc*rement of tec$nical training All De"ts All De"ts ETS ETS
4ong Term .2/& years1

%entraliBed 4el" Desk services for Tier 1 Enter"rise "atc$ services for :orkstations De"artmental im"lementation of 3A0Desk All De"ts ETS All De"ts
D-S
Division -eneral Services
ETS G SS/
ETS G State T Sec*rity /ffice
Active Directory 5Early Adopters6 Pro7ect 8vervie9
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nitially! t$e Active Directory de"loyment e=isted to s*""ort t$e consolidated E=c$ange arc$itect*re and "rovide a "latform for en$anced comm*nication and colla,oration t$ro*g$o*t t$e E=ec*tive ,ranc$ of government' T$e strategy is for AD to evolve into t$e State<s a*t$oritative a*t$entication service for enter"rise a""lications' %*rrently t$e Active Directory im"lementation consists of 10 domain controllers DD%sE located at t$e fo*r "rimary E=c$ange locations' T$ese domain controllers are designed to s*""ort E=c$ange and for f*t*re initiatives additional D%s :ill need to ,e added' T$e res*lting Active Directory is "o"*lated :it$ all State of Alaska E=ec*tive! 3egislative! and %o*rts em"loyees t$ro*g$ a directory sync$roniBation t$at originates :it$ t$e State<s Payroll System'
Active Directory Su$/Pro7ects

T$e Active Directory Project :ill ,e divided into t$e follo:ing interconnected smaller "rojects t$at may r*n conc*rrently or consec*tively' 1' 2' 6' 8' AD nfrastr*ct*re Enter"rise AD Migration Planning Early Ado"ters Migration to AD S$ared 2ile Servers Demonstration
AD infrastr*ct*re T$is "roject :ill "lan and sc$ed*le t$e incremental ,*ild o*t of t$e c*rrent E=c$ange Active Directory in order to accommodate De"artmental Migration "lans' T$is "roject :ill also :ork :it$ >early ado"ters? to develo" a list of c$ild domains and reso*rce forests t$at :ill ,e im"lemented and com"lete t$e "lanning for t$e administrative model and *"date t$e AD design' T$e general sco"e :ill incl*deF De"artmental AD assessments and sco"ing meeting o %onfirm and verify information for com"*ters / locations / facilities o Assist t$e de"artment in collecting information to sco"e and "lan t$eir de"artmental migrations o Discover any information t$at mig$t ca*se a c$ange to t$e AD ,*ild o*t or design n conj*nction :it$ t$e TM% assist in t$e develo"ment of a )eso*rce 2orest or %$ild Domain :aiver "rocess' )eso*rce 2orests :ill ,e "lanned! administered! de"loyed and maintained ,y De"artmental T Staff' %$ild Domains :ill ,e "lanned and administered ,y De"artmental T Staff T$e develo"ment of enter"rise standards for "$ysical sec*rity! monitoring! logging and D% distri,*tion for reso*rce forests and c$ild domains' T$e develo"ment of reC*irements for De"artmental c$ild domain "lans T$e develo"ment of reC*irements for De"artmental )eso*rce 2orests "lans T$e develo"ment of an administrative models for c$ild Domains and )eso*rce 2orests Any necessary c$anges to t$e AD design from t$e addition of c$ild domains or reso*rce forests T$e "lanning and develo"ment of any reC*ired inter@2orest or Domain maintenance Testing and investigation of AD *"grade to 2008 Planning and sc$ed*ling t$e ,*ild o*t of AD Page ; of
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nvestigating D% "lacements for adeC*ate sec*rity! "o:er! cooling and s"ace T$e validation and adj*stment of t$e c*rrent str*ct*ral "lan 1"dating t$e AD design 2acilities "re"aration Proc*rement and set*" of D%s 1"dating of o"erational "roced*res 1"dating t$e o"erational staffing and maintenance reC*irements
Enterprise #igration Planning

n addition s*""orting t$e ,*ild o*t of t$e AD infrastr*ct*re ETS :ill develo" a migration o*tline or $ig$ level A#S for migrations to t$e Enter"rise AD Environment' T$e :ork on t$is :ill remain at $ig$ level in order to "rovide a frame:ork for t$e develo"ment of de"artment s"ecific migration "lans' 3essons learned from eac$ >Early Ado"ter? de"artment :ill ,e *sed to im"rove s*,seC*ent migration "lans' T$e general sco"e :ill incl*deF T$e s"ecification! eval*ation! testing and "roc*rement of any 6rd "arty tool sets T$e maintenance of test and config*ration management environments T$e develo"ment of ETS / De"artment m"lementation Teams Training o /1 admin tec$nical training s*rvey o Develo" training "lans for enter"rise Admins! /1 Admins and $el" desks T$e develo"ment of administrator g*ides T$e develo"ment of S3As %oordination of t$e com"letion of t$e )/ S*rvey for AD D2rom t$e TM% %$artE T$e develo"ment of ,*siness cases for TM% recommended action items D%$artE o %ond*ct a 1ser Training S*rvey o %ond*ct a Tec$nical Training S*rvey o %ond*ct an End@1ser deskto" satisfaction s*rvey o Enter"rise contracts for deskto"! la"to"s and "rinters o Deskto" re"lacement "rocess o %learing$o*se for visits to remote locations o %entraliBed file servers into Active Directory o Service 3evel Agreements o Self Service Pass:ord )esets o Enter"rise Anti&ir*s Services o )eal time vie:s of t$e 0et:ork o StandardiBe "roced*res and common deskto" s*""ort "rocesses o %ommon 4el"desk tool for deskto" s*""ort o &/ P migration into t$e Enter"rise Active Directory o ETS coordinate "roc*rement of tec$nical training o %entraliBed 4el" Desk services for Tier 1 o Enter"rise "atc$ services for :orkstations o De"artmental im"lementation of 3A0 Desk /"erational and "roced*ral controls o Monitoring! 4el" Desk / Escalations! Permissions and Administration! Sec*rity An *"date of t$e AD design! Delegation Model! and migration g*ides ,ased on t$e "rod*ction "ilot
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Early Adopters #igration to AD

T$is "roject :ill select de"artments t$at are ready and :illing to ,egin t$eir migration to AD in order to assist t$e enter"rise in develo"ing migration "lans' Anc$orage EED! D/A! %ommerce! 2H-! 3AA and -/& $ave ,een identified ,y t$e TM% as early ado"ter de"artments' Eac$ De"artment :ill ,e t$e "rimary entity res"onsi,le for t$eir de"artment<s "lanning and migration to AD' T$e general sco"e :ill incl*deF nventory / Assessment / 0eeds meeting Pilot Sco"e Project Management Planning and Sc$ed*ling o Detailed Project Planning o Select Pilot %ases o Pre"aration %onfirm %*rrent Environment Detail %*rrent Environment %lean *" %*rrent Environment o dentify %oe=istence Strategies o )eso*rce Planning o Stat*s )e"orting! %omm*nications! )isk Management Testing Pilot Pre"are /1 str*ct*re )estr*ct*ring E=ec*te Migration %lean@*" "ost migration
Shared =ile Servers Demonstration

T$e TM% $as recommended centraliBed file servers as a""ro"riate' n order to gain a ,etter *nderstanding of t$e costs! ,enefits and administration of centraliBed file servers! ETS :ill start :it$ a demonstration "roject' T$is "roject :ill "lan! design and im"lement several s$ared / centraliBed file servers' T$e general sco"e :ill incl*deF At least one S$ared 2ile Server in a :ell connected central data center location DAnc$orage and/or .*nea*E At least one S$ared 2ile Server at a non@core site t$at $as m*lti"le State Agencies located in a single location' Testing of MA0 connections reC*ired to s*""ort a centraliBed file server ,et:een ,*ildings T$e "lanning and sc$ed*ling of all activities T$e Design and %a"acity Planning 2acilities Pre"aration Proc*rement! Server #*ild! Delivery and nstallation Training if necessary #ack*" / )ecovery Disaster )ecovery /"erations 1"dates! o Monitoring! 4el" Desk and Escalations! Permissions and Administration! Sec*rity Page 0! of
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A final re"ort :it$ recommendation a,o*t f*t*re im"lementations of S$ared 2ile Servers and t$e o"erational staffing and maintenance reC*irements'
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4ig$ 3evel Message and Directory Project Timeline
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Active Directory >Early Ado"ters? Prod*ction Pilot Timeline
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Sco"e Management Plan

T$e Project %$arter :ill serve as t$e a*t$oriBation doc*ment for t$is "roject and incl*des s*c$ iss*es as %lient nformationI Project Sco"eI /,jectivesI E=cl*sionsI PrereC*isites and +no:ledge Transfer' T$e Project &ision and Sco"e Doc*ment a""roved ,y t$e ASDs on 8/16/0( f*rt$er define t$e "roject vision! general sco"e and "roject o,jectives' n early .an*ary 2008 t$e TM% a""roved a revised "roject sco"e doc*ment' At t$e start of Project ! Active Directory! t$e "roject team :ill f*rt$er :ork :it$ t$e stake $olders to refine t$e "roject sco"e and "roject delivera,les'
Pro7ect Scope Development

T$e "roject sco"e statement :ill ,e refined :it$ in"*t from ETS! t$e TA-! t$e TM%! and meetings :it$ de"artmental T staff' n t$ese meetings ETS :ill comm*nicate t$e "roject vision and o,jectives! collect and confirm de"artmental information for t$e design! and *se a ,rainstorming / "rioritiBation session in order to ,ot$ collect information and to ,egin to set e="ectations' A :ritten s*mmary :ill ,e sent to t$e "artici"ants for corrections' nitially t$ese sessions :ill ,e limited to t$e early ado"ter de"artments' T$e list of s$ort and medi*m term recommendations from t$e TM% :ill ,e assessed for incl*sion' tems in t$is list t$at s$o*ld ,e incl*ded as "art of t$e develo"ment and roll o*t of AD :ill ,e considered' tems t$at are ,etter s*""orted in ot$er ETS o"erational areas :ill ,e referred to ETS management for consideration' T$e "roject team :ill develo" a detailed "roject sco"e doc*ment ,ased on t$e availa,le "roject reso*rce! t$e Project &ision! TM% "riorities! early ado"ter c*stomer "roject "riorities and c*rrent "roject f*nding' T$e "roject sco"e :ill ,e refined t$ro*g$ a revie: and feed ,ack cycle :it$ t$e "roject c*stomers' T$e "roject sco"e refinement may contin*e to take "lace even as design testing! e="erimentation and t$e "roject "ilot are taking "lace'
Scope %hanges
Sco"e c$anges :ill ,e first considered and eval*ated ,y t$e Project Team' All sco"e c$anges :ill ,e disc*ssed and a""roval :ill ,e so*g$t ,y t$e Project Management at t$e Project Management meeting' f t$e sco"e c$ange :ill ca*se a greater t$an 10J c$ange to t$e sc$ed*le or cost it :ill need to ,e a""roved t$ro*g$ t$e "roject governance' De"ending on :$at t$e sco"e c$ange is! agreement :ill ,e so*g$t at t$e TA-! TM% or ASD level' T$e *ltimate a*t$ority for t$e Early Ado"ters "roject :ill ,e t$e E #' T$e E # :ill also ,e so*g$t for "roject s*""ort :$en necessary'
Sc$ed*le Management Plan

A $ig$ level "roject timeline :as incl*ded :it$ t$is "lan' At t$e start of Project 2! Active Directory! t$e "roject team :ill create a :ork ,reakdo:n str*ct*res for t$e
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Active Directory nfrastr*ct*re "roject! t$e Enter"rise Migration Planning and t$e Active Directory Prod*ction Pilot "roject' #efore t$e onset of eac$ de"artment "ilot t$e "ilot sc$ed*le :ill ,e revised' t is antici"ated t$at t$e de"artmental "ilots :ill ,e cond*cted in a seC*ential manner so t$at lessons learned from t$e first de"artment can ,e *sed for s*,seC*ent "ilots' Project sc$ed*les :ill ,e tracked in Microsoft Project' Project "lans s$all ,e "*,lis$ed and distri,*ted in a format to ,e determined ,y t$e TA-' A#S %$art Pro :ill ,e *sed in conj*nction :it$ MS Project to $el" create t$e A#S' ETS "roject manager :ill maintain t$e A#S for t$e nfrastr*ct*re! 2ile and Print! AD Pilot and Enter"rise Migration Planning Projects' Additionally t$e ETS "roject manager :ill sc$ed*le and track an integrated De"artmental migration "lan t$at $as at least all t$e de"artment<s "lanned milestones' De"artment T managers :ill ,e res"onsi,le for t$e "lanning and sc$ed*ling of t$eir de"artmental migrations' T$e ETS "roject manager :ill make availa,le a generic de"artmental A#S to De"artment T managers in a format to ,e determined ,y t$e TA-'
Draft Pilot >-S

T$e first draft A#S $as 170 se"arate tasks identified' )eso*rces or time $as not ,een added to t$e "roject "lan'
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%ost Management Plan

T$e Project Manager :ill track t$e overall "roject ,*dget ,y com"iling re"orts from t$e organiBational *nits t$at $ave signing a*t$ority for t$e vario*s f*nds and from State acco*nting management re"orts' ETS staff "ersonnel :$o :ork on t$e AD "roject are "aid for t$ro*g$ ETS<s o"erational ,*dget' Personnel :$o :ork t$e AD "roject :ill c$arge t$eir time t$at t$ey :ork on t$e "roject to t$e Microsoft 3% code on t$eir times$eet' T$e Microsoft 3% incl*des o"erational costs for E=c$ange as :ell as ETS "ersonnel cost for Active Directory' T$e AD Project Manager :ill estimate t$e "ersonnel costs dedicated to "roject ,ased on t$e reso*rce s$eet from t$e A#S' ETS e="endit*res from t$e %a"ital a""ro"riation for t$e Microsoft Project :ill ,e a""roved and tracked ,y A"ril Smit$! DP Manager' T$e %a"ital a""ro"riation received in 2K 08 is L;00+ for AD' t is antici"ated t$at t$ere :ill ,e f*t*re year a""ro"riations t$at :ill increase t$e availa,le %a"ital f*nds for t$e Directory and Messaging Project' %a"ital a""ro"riations t$at are *sed for t$e AD "roject from any of t$ese or related a""ro"riations :ill ,e tracked toget$er as a se"arate AD ,*dget com"onent' De"artment<s :ill ,e res"onsi,le for ,*dgeting and tracking t$eir "ersonnel and ca"ital e="endit*res for t$eir im"lementation of AD' Eac$ De"artment<s ,*dget and e="endit*re :ill ,e tracked as a se"arate AD ,*dget com"onent' t is not e="ected t$at all de"artments :ill ,e a,le to "rovide t$e ,*dget and act*al costs of t$eir AD migration' Alt$o*g$! t$e individ*al de"artment ,*dgets :ill vary d*e to t$e siBe and com"le=ity of t$e de"artment<s migration t$ey :ill ,e :eig$ted ,ased on t$e n*m,er of *sers in eac$ de"artment' 2or e=am"le if t$e "roject $as received ,*dget estimates for ; de"artments t$at re"resent ;!000 of t$e 1;!000 State em"loyees t$e total de"artment ,*dget at com"letion :ill ,e estimated to ,e 6M t$e total of t$e ,*dgets received' T$e ETS Project Manager :ill com"ile t$e ,*dget information from t$ese t$ree so*rces and re"ort t$is in t$e "roject stat*s re"orts' T$e ,*dget re"orting :ill ,e divided into o"erating and ca"ital ,*dgets for ETS' T$e total de"artmental ,*dget :ill ,e estimated and revised as individ*al de"artmental ,*dgets are received'
%ost %ontrols
T$e ETS Project Manager :ill em"loy several different met$ods in order to arrive at t$e %ost Estimate to %om"letion DET%E' Estimate to %om"letion DET%E is t$e "roject team<s estimate of e="endit*res t$at :ill ,e made ,et:een >no:? and t$e end of t$e "roject' 2or ETS "ersonnel services and contract*al costs ETS :ill track t$e act*al cost DA%E and t$e earned val*e DE&E in order to calc*late a %ost Performance nde= D%P E' %P N E& / A% and :ill ,e greater t$an 1 if t$e "roject is *nder ,*dget and less t$an 1 if t$e "roject costs are greater t$an "lanned for t$e :ork accom"lis$ed' f t$ere are no aty"ical variances t$e ET% :ill ,e estimated ass*ming t$at any variances are ty"ical' T$is means t$at if t$e "roject %P is '9 o*r estimate to com"letion is ass*ming t$at :e :ill contin*e to ,e over ,*dget at t$e same rate for t$e remainder of t$e "roject' ET% N D#A%@E&E/%P Page 0: of
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f t$ere are aty"ical variances and t$e "roject team does not e="ect similar variances to occ*r in t$e f*t*re ET% :ill ,e calc*lated ,y s*,tracting t$e earned val*e to date from t$e #*dget at com"letion' T$is means t$at :e e="ect t$e remainder of t$e "roject to cost :$at :e $ad originally created as o*r ,aseline ,*dget' ET% N D#A% G E&E 2or soft:are and $ard:are costs ET%! A% and EA% :ill ,e *"dated and revised as "*rc$ases are made and ,etter cost estimates received' T$e #*dget at %om"letion D#A%E :ill ,e *"dated at t$e com"letion of t$e AD Pilot Project and after any a""roved Project sco"e c$ange' T$e Periodic Project )e"ort :ill re"ort t$e c*rrent %P and t$e "rojected %ost &ariance at %om"letion' D#A% G EA%E E& N Earned &al*e is t$e ,*dgeted amo*nt for t$e :ork act*ally com"leted on t$e sc$ed*le activity or A#S com"onent' E&% N Earned &al*e to date A% N Act*al %osts is t$e total cost inc*rred in accom"lis$ing :ork on t$e sc$ed*le activity or A#S com"onent' T$is A% m*st corres"ond in definition and coverage to :$atever :as ,*dgeted for t$e P& and t$e E&' P& N Planned &al*e is t$e ,*dgeted cost for t$e :ork sc$ed*led to ,e com"leted on an activity or A#S com"onent %P %N%*m*lative %ost Performance nde= ET% N Estimate to %om"lete EA% N Estimate at %om"letion N ET% O A% #A% N #*dget at %om"letion
5*ality Management Plan

T$e Active Directory Project $as many different c*stomers at many different levels t$at it :ill need to ,e satisfied in order to ,e s*ccessf*l' 2eed,ack to all "roject doc*ments and :ork "rod*cts :ill ,e collected and t$e C*ality :ill ,e im"roved t$ro*g$ t$e follo:ing mec$anismsF Aeekly meetings o ETS Project Team :$ic$ in addition to t$e AD / E=c$ange Program team incl*des 0et:orking! Sec*rity and Mid Tier A""lications' Aeekly "roject team meeting every Monday from 2 "m to 6 "m All "roject team mem,ers are "art of t$e "lanning and design "rocess Team Mem,ers are disco*raged from taking on a revie:er or ins"ector role o De"artmental "roject re"resentatives Dt$e Tec$nical Advisory -ro*"E :ill meet every T*esday from 1F60 "m to 6F00 "m o ETS Project Management :ill meet every T*esday from 8F60 am to 9F60 am Doc*ment distri,*tion :it$ revie:! feed,ack! revisions and redistri,*tion to t$e ne=t gro*" o All "roject doc*ments! "lans and designs revie:ed ,yF ETS<s AD %ontractor ETS Project Team TA- G :it$ distri,*tion to De"artmental staff Page 0; of
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TM% )evie:! A""roval and sign off m"lementation of a "lan@do@c$eck@act cycle for contin*o*s im"rovement o Design Testing o Design E="eriments Di'e' D% re"lication testing for remote locationsE o Planned "ilots o Post "ilot revisions to t$e Design! /"erational g*ide and Administrative Model o Pilot gro*"s for eac$ de"artmental migration o Post "ilot revision to de"artmental migration "lans and g*ides /"erational %onfig*ration Management #oard revie: for config*ration and c$ange management o T$e c*rrent AD is a "rod*ction environment o )eC*ired %M# revie: for all major o"erational c$anges o )eC*ired testing in t$e Test and %onfig*ration Management environments o /"erational c$anges to t$e im"lemented AD t$ro*g$ deli,eration of t$e %M#
E)ternal (evie9
n order to assess t$e $ealt$ of t$e enter"rise AD! ETS t$ro*g$ its s*""ort contract :it$ Microsoft :ill sc$ed*le a yearly Active Directory )isk Assessment' T$e res*lts of t$e risk assessment :ill ,e s$ared :it$ t$e TA- and :it$in t$ree mont$s of t$e com"letion of t$e risk assessment ETS :ill "rovide a re"ort on :$at actions :ere taken in res"onse t$e )isk Assessment res*lts'
Staffing Management Plan

ETS is a f*nctional organiBation' 2or t$e Directory and Messaging Project ETS $as $ired a f*ll time "roject manager and im"lemented a :eak to ,alanced matri= organiBational str*ct*re' T$e 2*nctional Managers controls t$e "roject ,*dget and "roject reso*rces' T$e Project Manager leads t$e Project Team and manages t$e contracts for cons*lting services' #eca*se of t$e nat*re of t$e Active Directory Project t$e State<s T -overnance $as a need for a strong involvement' A Tec$nical Advisory -ro*" $as ,een formed as a f*nctional :orkgro*" of t$e Tec$nology Management %o*ncil to act as a cond*it for in"*t from t$e different State De"artments' T$e enter"rise Active Directory :as de"loyed and "*t into "rod*ction as "art of t$e E=c$ange Project' Active Directory is an o"erational "rod*ction environment' n order to manage c$anges to t$e "rod*ction environment t$e State $as "*t in "lace a %onfig*ration Management #oard :$ic$ is made *" of re"resentatives from t$e 1; E=ec*tive #ranc$ De"artments! a re"resentative from t$e Sec*rity /ffice! Enter"rise 0et:orking! and t$e Active Directory and E=c$ange Manager' All c$ange to t$e "rod*ction environment :ill need to gain %M# a""roval' ETS Project staffing :ill ,e s*""lied ,y t$e ETS Program Managers' T$e Project Manager :ill reC*est "artici"ation of needed "ersonnel from t$ese Managers' n cases :$ere t$e needed staffing is not availa,le or $as ot$er "riorities t$e iss*e :ill ,e disc*ssed ,y t$e Project Management Team' 0eeded "roject staffing :ill come from ETS "rogram staff! or contracted reso*rces' ETS Management in cons*ltation
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:it$ t$e a""ro"riate ETS Program Manger :ill decide on staff "riorities and allocation to t$e Project :$en t$ere are conflicts ,et:een t$e Project and Program needs' De"artmental "roject staffing :ill ,e t$e res"onsi,ility of t$e De"artment T Managers' ETS :ill "rovide as m*c$ assistance as "ossi,le in t$e form of migration g*ides and direct assistance to De"artmental T Staff' ETS :ill assist t$e De"artmental T staff :it$ t$eir "roject "lanning' 2rom t$e "roject "lanning "rocess t$e De"artmental T manager :ill $ave learn t$e level of effort t$at t$eir de"artment<s migration :ill reC*ire and t$e overall ,*dget for t$eir migration'
(oles and (esponsi$ilities

T$e Project Manager :ill maintain a roles and res"onsi,ilities s"reads$eet matri=' t :ill incl*de t$e reso*rce name! role! "roject res"onsi,ility and meetings to attend' #eca*se of t$e dynamic nat*re of staffing t$ro*g$o*t a "roject of t$is siBe! t$is information :ill ,e maintained as a se"arate doc*ment from t$is Project Management Plan'
Active Directory Pro7ect 8rgani2ational %hart
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%omm*nication Management Plan

%ommunication (e?uirements
T$e Project Manager :ill maintain a %omm*nication )eC*irements Matri= s"reads$eet' t :ill incl*de t$e "roject stake$olders! t$eir comm*nication needs! :ants and "*r"ose! met$ods of comm*nication! and comm*nication tools' T$is information :ill ,e maintained as a se"arate doc*ment from t$is Project Management Plan'
ETS Email %ommunications

ETS Email %omm*nication :ill incl*de t$e follo:ingF T$e ETS logo and Division and Program $eader A Title A $eader t$at designates t$e A*dience! To"ic! and Date A s*mmary T$e message ,ody A$o and $o: to contact someone :it$ C*estions All ETS comm*nications need to ,e revie:ed for tec$nical acc*racy and for c*stomer reada,ility ,y someone ot$er t$an t$e a*t$or' All ETS comm*nications need to follo: t$e ETS comm*nication "olicy'
Sample Email %ommunication
Depart ent o! A" inistration
Enterprise Techno#og$ Ser%ices

Tit#e Goes Here
A&"ience' Topic' Date' A## E(ec&ti%e Branch State E p#o$ees The Topic Septe )er *+, *--.
Summary: A %er$ )rie! one paragraph s& ar$ o! /hat the co &nication /i## contain0 On this "ate the CMB appro%e" this change1 2e /i## )egin a3ing this change this /ee31 4o& /i## see this change in this /a$1 This change is a goo" thing1 Paragraphs that constit&te the )o"$ o! the Paragraph * essage
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Paragraph 5 Than3 $o& !or $o&r he#p, participation or &n"erstan"ing1 I! $o& ha%e an$ 6&estions p#ease contact Me at Me.myself@Alaska.gov1 Pro7ect Status (eport
T$e Project Manager :ill com"lete a C*arterly "roject stat*s re"ort :ill ,e made *sing T "roject re"ort' T$ese re"orts are "resented to t$e E #' n addition to t$e C*arterly "roject stat*s re"ort t$e Project Manager :ill ,e res"onsi,le for "eriodic ETS "roject stat*s re"orts' T$e freC*ency :ill ,e determined ,y t$e "roject activity level! ,*t :ill not ,e less freC*ently t$en mont$ly'
)isk Management Plan

T$e Project Manager :ill maintain a Project )isk and ss*es 3og as a se"arate doc*ment' T$e )isk 3og :ill track t$e follo:ingF Date! )isk descri"tion! Pro,a,ility! %onseC*ence! m"act! Stat*s! Assigned To! D*e Date! Planned Mitigation or Mitigation /"tions' As t$e )isks and ss*es are closed t$ey :ill ,e moved to %losed )isk and ss*es 3og' Any Project Team Mem,er can o"en a )isk or ss*e' T$e disc*ssion and analysis of )isks :ill ,e reg*lar to"ic of t$e Project Management Team Meetings' All iss*es :ill ,e re"orted as "art of t$e stat*s re"ort' T$ese :ill ,e listed in an iss*es ta,le as "art of t$e stat*s re"ort' )isks are iss*es t$at may or may not occ*r' 0ot all risks :ill ,e re"orted in t$e "roject stat*s re"orts' /nly risks t$at need management or de"artmental a:areness :ill ,e "resented as "art of t$e stat*s re"ort' T$e Project Management Team :ill revie: t$e s*mmariBed risks matri= ,efore distri,*tion' n order to clearly comm*nicate t$e risk! a sim"le risk matri= and c$art :ill ,e *sed'
E)ample Summary (isk #atri) (eport
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Proc*rement Management Plan

All "roc*rements for t$is "roject :ill follo: State! De"artment! and Divisional "roc*rement reg*lations! r*les and "roced*res' A matri= of a""lica,le reg*lations for small "roc*rements is availa,le at $tt"F//:::'state'ak'*s/local/ak"ages/ADM 0/dgs/docs/matri=1'doc and covers "roc*rements *" to L;0!000'
%onsulting
2or t$e Active Directory Project t$e "roject team is "lanning on "roc*ring a "rimary %ons*ltant :$o is an Active Directory Arc$itect and e="erienced :it$ migrations to Active Directory' t is antici"ated t$at t$is contract :ill ,e greater t$an L;0!000 and :ill ,e o,tained t$ro*g$ a formal )2P' f t$ere are "eriods :$ere ETS staff needs assistance ,eca*se of an increase in t$e :ork load! t$e Project Team :ill *tiliBe t$e State<s Task /rder system to add additional reso*rces'
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@ard9are
Most of t$e com"*ter $ard:are :ill ,e availa,le t$ro*g$ t$e e=isting State<s contract' n order to ma=imiBe t$e State<s disco*nt! t$e Project Team :ill com"ile a list of needed eC*i"ment and reC*est s"ecial "ricing on o*r initial ,*lk "*rc$ases Dalt$o*g$ t$ere is a State %ontract t$e vendor can offer "rices t$at are lo:er t$en t$e contract "rice'E All "*rc$ases :ill select eC*i"ment t$at $as ,een esta,lis$ed as t$e State<s standard' n cases :$ere no standard $as ,een esta,lis$ed t$e Project Team :ill develo" a reC*irements list and follo: t$e State<s esta,lis$ed "roc*rement "roced*res' /ne of t$e factors t$at :ill ,e *sed in t$e selection "rocess :ill ,e if t$ere is eC*i"ment t$at accom"lis$es t$e reC*irements already in *se ,y ETS' Antici"ated 4ard:are "*rc$ases may incl*deF Servers for D%s 1PSs %a,les and Monitors 3ocking ca,inets 2ile Servers for S$ared 2ile Servers Storage for S$ared 2ile Servers Ta"e #ack*" systems
Soft9are
Soft:are :ill ,e "*rc$ased t$ro*g$ t$e State<s e=isting contracts' T$e e=isting Active Directory is c*rrently ,*ilt on Aindo:s Server 2006' t is antici"ated t$at a "rod*ction release of Aindo:s Server 2008 may ,ecome availa,le ,efore t$e State is ready to de"loy additional D%s' Aindo:s Server 2008 $as some ne: feat*res t$at may solve some im"lementation iss*es for t$e State' T$e ne: feat*res incl*de more efficient directory re"lication and read only D%s t$at re"licate only a s*,set of t$e directory' T$e State :ill ,egin testing Aindo:s Server 2008 and if t$e ne: feat*res are determined to ,e ,eneficial an *"grade may ,e "lanned "rior to t$e de"loyment of additional servers' Migration Tools or Soft:are :ill ,e a major "*rc$ase for t$is "roject' T$e selection of t$e a""ro"riate AD migration tools is a major com"onent of t$e "roject "lan' Several of t$e "ilots :ill ,e *sed to confirm t$e f*nction of t$e tools meet t$e needs of t$e State' ETS :ill select and "*rc$ase migration tools for migrations to t$e enter"rise Active Directory' Antici"ated soft:are :ill incl*de t$e "*rc$ase ofF Aindo:s Server 2006 / 2008 1ltra,ack D) Migration Soft:are or Tools
-lossary
Active Directory (AD) is an implementation of LDAP directory services by Microsoft for use in Windows environments. Active Directory allows administrators to assign enterprise wide policies, deploy programs to many computers, and apply critical updates to an entire organization. An Active Directory stores information and settings relating to an organization in Page 2+ of
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a central, organized, accessible database. Active Directory networks can vary from a small installation with a few hundred objects, to a large installation with millions of objects. AD G Active Directory AAPAB / Alaska State:ide Payroll System Authentication (Greek! , from "authentes"#"author") is the act of establishing or confirming something (or someone) as authentic, that is, that claims made by or about the thing are true. Authentication of an object may mean confirming its provenance. Authentication of a person often consists of verifying their identity. $n computer security, authentication is the process of attempting to verify the identity of the sender of a communication such as a re%uest to log in. &he sender being authenticated may be a person using a computer, a computer itself or a computer program. 'ingle Authentication is the concept of a user verifying their identity once in order to gain authorization for all of the resources that they need to perform their job. Authorization - $n security engineering and computer security, authorization, is a part of the operating system that protects computer resources by only allowing those resources to be used by resource consumers that have been granted authority to use them. (esources include individual files or items data, computer programs, computer devices and functionality provided by computer applications. )*amples of consumers are computer users, computer programs and other devices on the computer. -ES C #lack#erry Enter"rise Server or #lack#erry Server Soft:are -lack$erry P / is a name *sed for a series of mo,ile :ireless devices t$at "rovide access to a range of a""lications' Collaborative software! also kno:n as group9are! is application software t$at integrates :ork on a single "roject ,y several conc*rrent *sers at se"arated :orkstations DDS G Domain 0ame System or Domain 0ame Server Domain Dame System or Domain Dame Server DDDSE is a system t$at stores information associated :it$ domain names in a Distributed Database on net:orks! s*c$ as t$e nternet' T$e domain name system DDomain 0ame ServerE associates many ty"es of information :it$ domain names! ,*t most im"ortantly! it "rovides t$e P address associated :it$ t$e domain name' t also lists mail e!c"ange servers acce"ting e#mail for eac$ domain' n "roviding a :orld:ide key:ord@,ased redirection service! D0S is an essential com"onent of contem"orary nternet *se' EA G Enter"rise Agreement ,et:een Microsoft and t$e State of Alaska Electronic mail @ a,,reviated e/mail or email! is a met$od of com"osing! sending! and receiving messages over electronic comm*nication systems' T$e term e@mail a""lies ,ot$ to t$e nternet e@mail system ,ased on t$e $imple Mail %ransfer Protocol DSMTPE and to intranet systems allo:ing *sers :it$in one com"any or organiBation to send messages to eac$ ot$er' /ften t$ese workgroup collaboration systems natively *se non@standard "rotocols ,*t $ave some form of gateway to allo: t$em to send and receive nternet e@mail' Some organiBations may *se t$e nternet protocols for internal e@mail service' Page 2, of
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email + )lectronic mail e-mail + )lectronic mail E-mail protocols ) mail messages are generally sent to an e mail server that stores received messages in the recipient"s e mail mailbo*. &he user later retrieves these messages with either a web browser or an e mail client that uses one of a number of e mail retrieval protocols. ,hile some clients and servers preferentially use vendor specific, typically proprietary protocols, most support the $nternet standard protocols $M%P for sending e mail and -.-/ and $0A-1 for retrieving e mail, allowing interoperability with other servers and clients. 2or e*ample, Microsoft"s &utlook client typically uses a proprietary protocol to communicate with an '!c"ange server as does (M"s )otes client when communicating with a Domino server, but all of these products also support '0&-, -.-/, and $0A-1. 'upport for the $nternet standard protocols allows many other e mail clients such as *ualcomm"s 'udora or Mo+illa %"underbird to access these servers and similarly allows the clients to be used with other servers. ) mail clients can generally be configured to use either -.-/ or $0A-1 to retrieve e mail and in both cases use '0&- for sending. 0ost e mail programs can also use LDAP for directory services. $n the 'tates current configuration $0A- is only available inside the ,A3 or via 4-3 and -.-/ is deprecated due to incompatibility with our e mail archive policy. ETS G Enter"rise Tec$nology Services =ile and print services C T:o common net:ork services t$at are "rovided ,y t$e 0et:ork /"erating System' @TTP G 4y"erTe=t Transfer Protocol @TTPS @ is not! strictly! a se"arate "rotocol! as t$e data is still transferred *sing 4TTPI $o:ever! instead of *sing plain te!t socket comm*nication! t$e session data is encrypted *sing a version of t$e $ecure $ocket Layer DSS3E or %ransport Layer $ecurity DT3SE "rotocols! t$*s ens*ring reasona,le "rotection from eavesdro""ers and man in t"e middle attacks' T$e defa*lt %,P port of an https: 1) is 886 Dfor *nsec*red 4TTP! t$e defa*lt is 80E' HyperText Transfer Protocol D@TTPE is t$e met$od *sed to transfer or convey information on t$e World Wide Web' T$e original "*r"ose :as to "rovide a :ay to "*,lis$ and receive -%ML "ages' I# G nstant Messaging I#AP G nternet Message Access Protocol Instant messaging .I#1 / is t$e act of instantly comm*nicating ,et:een t:o or more "eo"le over a net:ork s*c$ as t$e nternet' nstant messaging reC*ires t$e *se of a client program t$at $ooks *" an instant messaging service and differs from e# mail in t$at conversations are t$en a,le to $a""en in real#time' Internet #essage Access Protocol @ T$e Internet #essage Access Protocol Dcommonly kno:n as I#AP&! and "revio*sly called Internet #ail Access ProtocolE is an application layer nternet protocol t$at allo:s a local client to access e#mail on a remote server' T$e c*rrent version! MAP version 8 revision 1 Page 2: of
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D MAP8rev1E! is defined ,y R C !"#$' MAP8 and P/P6 DPost &ffice Protocol version 6E are t$e t:o most "revalent nternet standard "rotocols for e@mail retrieval' &irt*ally all modern e@mail clients and servers s*""ort ,ot$' 4DAP G 3ig$t:eig$t Directory Access Protocol Lightweight Directory Access Protocol (LDAP) is a networking protocol for %uerying and modifying directory services running over %,P. P. An 5DA- directory usually follows the /.011 model! $t is a tree of entries, each of which consists of a set of named attributes with values. ,hile some services use a more complicated 6forest6 model, the vast majority use a simple starting point for their database organization. An 5DA- directory often reflects various political, geographic, and7or organizational boundaries, depending on the model chosen. 5DAdeployments today tend to use Domain )ame $ystem (D3') names for structuring the most simple levels of the hierarchy. 2urther into the directory might appear entries representing people, organizational units, printers, documents, groups of people or anything else which represents a given tree entry, or multiple entries. $ts current version is 5DA-v/, as defined in 23, //88. 4ive #eeting #icrosoft E)change Server is a messaging and collaborative software "rod*ct develo"ed ,y Microsoft' t is a "art of t$eir Windows $erver $ystem line of server "rod*cts' T$e *se of Microsoft E=c$ange is very :ides"read in large cor"orations *sing Microsoft infrastr*ct*re sol*tions' Among ot$er t$ings! Microsoft E=c$ange manages electronic mail! s$ared calendars and tasks! "rovides f*ll s*""ort for mo,ile and :e,@,ased access to information! and can s*""ort very large amo*nts of data storage' Det>are / is a network operating system develo"ed ,y )ovell4 nc. t initially *sed cooperative multitasking to r*n vario*s services on a P,! and t$e net:ork "rotocols :ere ,ased on t$e arc$ety"al /ero! /)$ stack' Today 0etAare s*""orts %,P. P as :ell as P/.$P/' 0etAare :as one of a series of M0S@,ased systems! :$ic$ also incl*ded (anyan 5 )'$ and 6ngerman#(ass )et.&ne' 1nlike t$ese "rod*cts! and M0S itself! 0etAare esta,lis$ed a strong "resence in t$e market in t$e early 1990s! and managed to ,arely s*rvive t$e onsla*g$t of MicrosoftQs Windows )% :$ic$ killed off t$e ot$er "layers' Network operating system (3.')! $oftware that (a) controls a network and its message (e.g. packet) traffic and 7ueues, (b) controls access by multiple users to network resources such as files, and (c) provides for certain administrative functions, including security. A 3.' is not the same as the networking tools provided by some e*isting .'"s, ,indows 9- for instance. An 3.' is an .' that has been specifically written to keep networks running at optimal performance. D8S G 0et:ork o"erating system GroupWise is a collaborative software product from )ovell4 nc. offering e#mail, calendaring, instant messaging and document management. $t can operate on a number of server and workstation platforms. 'erver platforms include )etWare, Linu!, and Windows, while the client software can run on ,indows, 5inu* and Mac &$ /. :roup,ise ,ebAccess provides users with access to the same functionality from a Web browser. 'pecial modules called gateways support standard $nternet protocols such as P&P8, MAP and $M%P, as well
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as connecting a :roup,ise system to other messaging systems such as Microsoft '!c"ange $erver and Lotus )otes. 8utlook / is a "ersonal information manager from Microsoft! and is "art of t$e Microsoft /ffice s*ite' Alt$o*g$ often *sed mainly as an e@mail a""lication! it also "rovides calendar! task and contact management! 0ote taking and .o*rnal a,ility' 8utlook >e$ Access .8>A1 / is a :e,mail service of Microsoft E=c$ange Server' /AA is *sed to access e@mail! calendars! contacts! tasks and ot$er mail,o= contents :$ile on t$e go' Microsoft "rovides /*tlook Ae, Access as "art of E=c$ange Server to allo: *sers to connect remotely via Ae, ,ro:sers' Most of t$e f*nctionality in Microsoft /*tlook is also availa,le in t$is :e, Rlook@alikeR' T$e most im"ortant difference is t$at Microsoft /*tlook lets yo* :ork :it$ e@mail! calendars etc' even :$en yo* donQt $ave a net:ork connection! :$ile /AA reC*ires a net:ork connection to f*nction' 8>A G /*tlook Ae, Access P8P G Post /ffice Protocol Post 8ffice Protocol @ n computing! local e#mail clients *se t$e Post 8ffice Protocol version DP8P E! an application#layer nternet standard protocol! to retrieve e# mail from a remote server over a %,P. P connection' 0early all s*,scri,ers to individ*al nternet service provider e@mail acco*nts access t$eir e@mail :it$ client soft:are t$at *ses P/P6' (emote procedure call D(P%E @ is a protocol t$at allo:s a computer program r*nning on one com"*ter to ca*se a subroutine on anot$er com"*ter to ,e e=ec*ted :it$o*t t$e "rogrammer e="licitly coding t$e details for t$is interaction' A$en t$e soft:are in C*estion is :ritten *sing ob9ect#oriented "rinci"les! )P% may ,e referred to as remote invocation or remote method invocation' (P% G )emote "roced*re call imple !ail "rans#er Protocol ( !"P) is the de facto standard for e#mail transmission across the nternet. 2ormally '0&- is defined in 23, :;< ('&D ;<) as amended by 23, <<;8 ('&D /) chapter =. &he protocol used today is also known as '$M%P and defined in 23, ;:;<. S4A G Service 3evel Agreements S#TP G Sim"le Mail Transfer Protocol TAE G Tec$nology Advisory -ro*" Technology Advisory Eroup G /ne of t$e -overnance gro*"s formed to oversee t$e Directory and E=c$ange Project' T$e Tec$nology Advisory -ro*" DTA-E is made *" of one re"resentative from eac$ de"artment "l*s an ETS re"resentative' T$e TA:ill form and assign tasks to vario*s :ork gro*"s as needed' F# G 1nified Messaging Fnified #essaging .F#1 is t$e integration of different streams of messages Demail! 3a!! voice! video! etc'E into a single in@,o=! accessi,le from a variety of different Page 2< of
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devices' t differs from sim"le multimedia email in t$at 1M systems ty"ically try to integrate tele"$one@,ased voicemail as :ell! and to make t$e 1M mail,o= accessi,le from a conventional or cellular p"one' >indo9s Server 2!! / is t$e name of MicrosoftQs line of server operating systems' t :as introd*ced in A"ril 2006 as t$e s*ccessor to Windows ;111 $erver! and is considered ,y Microsoft to ,e t$e cornerstone of t$eir Windows $erver $ystem line of ,*siness server "rod*cts'
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State of Alaska Enterprise Technology Services

Document ID: Title: Supersedes : Status: Version: Date Author:

Applies to: Scope: Purpose: Summary:

PROJECT MANAGEMENT PLAN APPROVALS

T#%'s (ecommendation for Enterprise Directory Services E)ecutive Summary

#edium Term .0/2 years1

4ong Term .2/& years1

Division -eneral Services

ETS G State T Sec*rity /ffice

Active Directory 5Early Adopters6 Pro7ect 8vervie9

Active Directory Su$/Pro7ects

Enterprise #igration Planning

Early Adopters #igration to AD

Shared =ile Servers Demonstration

4ig$ 3evel Message and Directory Project Timeline

Active Directory >Early Ado"ters? Prod*ction Pilot Timeline

Sco"e Management Plan

Pro7ect Scope Development

Sc$ed*le Management Plan

Draft Pilot >-S

%ost Management Plan

5*ality Management Plan

Staffing Management Plan

(oles and (esponsi$ilities

Active Directory Pro7ect 8rgani2ational %hart

%omm*nication Management Plan

ETS Email %ommunications

Sample Email %ommunication

Depart ent o! A" inistration

Enterprise Techno#og$ Ser%ices

)isk Management Plan

E)ample Summary (isk #atri) (eport

Proc*rement Management Plan

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