MA TECHNOL.

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Sixth Edition

Kathy Schwalbe, Ph.D., PMP Augsburg College

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COURSE TECHNOLOGY
CENGAGE Learning-

Australia Brazil Japan Korea Mexico Singapore Spain United Kingdom United States

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Preface Chapter 1 Introduction to Project Management
Introduction What Is a Project? Examples of Information Technology Projects Project Attributes The Triple Constraint What Is Project Management? Project Stakeholders < ' Project Management Knowledge Areas Project Management Tools and Techniques Project Success Program and Project Portfolio Management Programs Project Portfolio Management The Role of the Project Manager Project Manager Job Description Suggested Skills for Project Managers Importance of People and Leadership Skills Careers for Information Technology Project Managers The Project Management Profession History of Project Management The Project Management Institute Project Management Certification Ethics in Project Management Project Management Software ,Chapter Summary Quick Quiz Discussion Questions Exercises Companion Web Site Key Terms End Notes Chapter 2 The Project Management and Information A Systems View of Project Management What Is a Systems Approach? The Three-Sphere Model for Systems Management Technology Context

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2 4 4 6 8 10 10 12 12 14 17 17 18 21 21 22 24 25 27 27 29 30 31 32 35 35 37 38 39 39 40 43 44 45 45

Understanding Organizations The Four Frames of Organizations Organizational Structures Organizational Culture Stakeholder Management The Importance of Top Management Commitment The Need for Organizational Commitment to Information Technology The Need for Organizational Standards Project Phases and the Project Life Cycle Product Life Cycles The Importance of Project Phases and Management Reviews The Context of Information Technology Projects The Nature of Information Technology Projects Characteristics of Information Technology Project Team Members Diverse Technologies Recent Trends Affecting Information Technology Project Management Globalization t Outsourcing / Virtual Teams Chapter Summary Quick Quiz Discussion Questions Exercises Companion Web Site ' Key Terms End Notes

47 47 48 51 52 54 55 56 57 59 61 63 63 64 64 65 65 66 67 70 71 72 73 74 74 75

Chapter 3 The Project Management Process Groups: A Case Study

Project Management Process Groups Mapping the Process Groups to the Knowledge Areas Developing an Information Technology Project Management Methodology Case Study: JWD Consulting's Project Management Intranet Site Project Project Pre-Initiation and Initiation Project Planning Project Execution Project Monitoring and Controlling Project Closing Chapter Summary Quick Quiz ' Discussion Questions Exercises Companion Web Site Key Terms End Notes
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78 83 85 86 87 96 106 111 114 123 123 125 125 126 , 127 127

Chapter 4 Project Integration Management

What Is Project Integration Management? Strategic Planning and Project Selection Strategic Planning Identifying Potential Projects Aligning Information Technology with Business Strategy Methods for Selecting Projects Developing a Project Charter Developing a Project Management Plan Project Management Plan Contents Using Guidelines to Create Project Management Plans Directing and Managing Project Execution Coordinating Planning and Execution Providing Strong Leadership and a Supportive Culture Capitalizing on Product, Business, and Application Area Knowledge Project Execution Tools and Techniques Monitoring and Controlling Project Work / Performing Integrated Change Control Change Control on Information Technology Projects Change Control System Closing Projects or Phases Using Software to Assist in Project Integration Management Chapter Summary Quick Quiz Discussion Questions Exercises Running Case Tasks Companion Web Site Key Terms / End Notes Chapter 5 Project Scope Management What Is Project Scope Management? Collecting Requirements What Are Requirements? How Do You Collect Requirements? How Do You Document Requirements? Defining Scope Creating the Work Breakdown Structure Approaches to Developing Work Breakdown Structures The WBS Dictionary and Scope Baseline Advice for Creating a WBS and WBS Dictionary Verifying Scope Controlling Scope

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130 133 133 135 136 138 147 151 151 154 155 156 157 157 158 159 161 162 162 164 165 167 168 169 170 171 172 173 173 174 177 178 179 179 181 182 183 186 191 194 196 196 198

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Suggestions for Improving User Input Suggestions for Reducing Incomplete and Changing Requirements Using Software to Assist in Project Scope Management Chapter Summary Quick Quiz Discussion Questions Exercises Running Case Tasks Companion Web Site Key Terms End Notes Chapter 6 Project Time Management The Importance of Project Schedules Defining Activities Sequencing Activities Dependencies /' Network Diagrams Estimating Activity Resources Estimating Activity Durations Developing the Schedule Gantt Charts Critical Path Method Critical Chain Scheduling Program Evaluation and Review Technique (PERT) Controlling the Schedule Reality Checks on Scheduling and the Need for Discipline Using Software to Assist in Project Time Management Words of Caution on Using Project Management Software Chapter Summary .' Quick Quiz Discussion Questions Exercises Running Case . Tasks Key Terms End Notes Chapter 7 Project Cost Management The Importance of Project Cost Management What Is Cost? What Is Project Cost Management? Basic Principles of Cost Management Estimating Costs Types of Cost Estimates
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200 200 202 204 204 206 206 207 208 208 209 210 211 212 214 217 217 218 221 222 223 224 228 233 236 237 238 239 240 243 244 245 246 249 249 250 252 253 254 255 256 257 261 261

Cost Estimation Tools and Techniques Typical Problems with Information Technology Cost Estimates Sample Cost Estimate Determining the Budget Controlling Costs Earned Value Management Project Portfolio Management Using Project Management Software to Assist in Project Cost Management Chapter Summary Quick Quiz Discussion Questions Exercises Running Case Tasks Companion Web Site Key Terms End Notes / / Chapter 8 Project Quality Management The Importance of Project Quality Management What Is Project Quality Management? . Planning Quality . Performing Quality Assurance Performing Quality Control Tools and Techniques for Quality Control Statistical Sampling Six Sigma Testing Modern Quality Management Deming and his 14 Points for Management Juran and the'Importance of Top Management Commitment to Quality Crosby and Striving for Zero Defects Ishikawa's Guide to Quality Control Taguchi and Robust Design Methods Feigenbaum and Workers' Responsibility for Quality Malcolm Baldrige National Quality Award ISO Standards Improving Information Technology Project Quality Leadership The Cost of Quality / Organizational Influences, Workplace Factors, and Quality Expectations and Cultural Differences in Quality Maturity Models Using Software to Assist in Project Quality Management Chapter Summary Quick Quiz

263 264 265 270 272 273 278 279 282 282 284 285 286 286 287 288 289 291 292 294 296 298 299 300 306 307 313 315 315 316 316 317 317 318 318 318 319 319 320 321 322 323 326 327 328
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Discussion Questions Exercises Running Case Tasks Companion Web Site Key Terms End Notes Chapter 9 Project Human Resource Management The Importance of Human Resource Management The Global IT Workforce Implications for the Future of IT Human Resource Management What Is Project Human Resource Management? Keys to Managing People Motivation Theories Thamhain and Wilemon's Influence and Power Covey and Improving Effectiveness Developing the Human Resource Plan ," Project Organizational Charts Responsibility Assignment Matrices Staffing Management Plans and Resource Histograms . Acquiring the Project Team Resource Assignment Resource Loading Resource Leveling Developing the Project Team Training Team-Building Activities Reward and Recognition Systems Managing the Project Team Tools and Techniques for Managing Project Teams General Advice on Managing Teams Using Software to Assist in Human Resource Management Chapter Summary Quick Quiz Discussion Questions Exercises Running Case Companion Web Site Key Terms End Notes Chapter 10 Project Communications Management The Importance of Project Communications Management Identifying Stakeholders Planning Communications
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Distributing Information Using Technology to Enhance Information Distribution Formal and Informal Methods for Distributing Information Distributing Important Information in an Effective and Timely Manner Selecting the Appropriate Communications Medium Understanding Group and Individual Communication Needs Setting the Stage for Communicating Bad News Determining the Number of Communications Channels Managing Stakeholders Reporting Performance Suggestions for Improving Project Communications Using Communication Skills to Manage Conflict Developing Better Communication Skills Running Effective Meetings Using e-Mail, Instant Messaging, and Collaborative Tools Effectively Using Templates for Project Communications Using Software to Assist in Project Communications , Chapter Summary / Quick Quiz Discussion Questions Exercises ' Running Case Companion Web Site Key Terms End Notes Chapter 11 Project Risk Management The Importance of Project Risk Management Planning Risk Management Common Sources of Risk on Information Technology Projects Identifying Risks /' Suggestions for Identifying Risks The Risk Register Performing Qualitative Risk Analysis Using Probability/Impact Matrixes to Calculate Risk Factors Top Ten Risk Item Tracking Performing Quantitative Risk Analysis Decision Trees and Expected Monetary Value Simulation Sensitivity Analysis Planning Risk Responses Monitoring and Controlling Risks Using Software to Assist in Project Risk Management Chapter Summary Quick Quiz Discussion Questions

388 389 390 391 392 394 394 395 396 398 399 399 400 402 403 406 410 414 414 416 417 418 418 418 419 421 422 428 430 434 434 436 438 438 441 442 442 444 446 447 450 450 452 453 455

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Exercises Running Case Companion Web Site Key Terms End Notes Chapter 12 Project Procurement Management The Importance of Project Procurement Management Planning Procurements Tools and Techniques for Planning Procurements Procurement Management Plan Statement of Work Procurement Documents Source Selection Criteria Conducting Procurements Administering Procurements Closing Procurements , Using Software to Assist in Project Procurement Management' Chapter Summary Quick Quiz Discussion Questions Exercises Running Case Companion Web Site Key Terms End Notes

455 456 457 457 459 461 462 466 468 473 474 475 476 477 479 481 481 484 485 486 487 488 488 489 490