PREFACE

The purposes of this report is to fulfill the internship requirement in acquiring

bachelor of business administration in Administrative Science Faculty, Brawijaya
University as a module learning to involve in Work Place and able to explain what
student did, achieved, and learned during internship program period (28 June,
2013 till 14 august, 2013) at PT ANTAM Tbk UBPN POMALAA, SOUTHEAST
SULAWESI.
This internship program enables us to evaluate and understand the practical
application of all the terms and techniques that we have studied during our course
work.

ii | P a g e

ACKNOWLEDGEMENT

Praise to Almighty Allah, who bestowed upon us the potential and ability to
accomplish the task of INTERNSHIP REPORT at PT ANTAM Tbk UBPN
POMALAA, SULTRA.
The authors realize that this internship will not be embodied without any support
help and encouragement from various parties. Therefore, In this opportunity we
wish to express deep sense of gratitude to;
1. Prof. Dr. Bambang Supriyono MS, as The Dean of Administrative Science
Faculty, University of Brawijaya.
2. Prof. Dr. Endang Siti Astuti M.Si, as Chief Business Administration
Department of Administration Science Faculty, University of Brawijaya.
3. Mr. Brillyanes Sanawiri, SAB, MBA as the preceptor who have been
pleased and patient give instructions, directives and guidance on
accomplished Internship Report.
4. Dr. Guntur Tjora as Division Head of HR and CSR, PT ANTAM Tbk
UBPN POMALAA, SOUTHEAST SULAWESI.
5. Mr. Abdullah as Learning Dept. Head, PT ANTAM Tbk UBPN
POMALAA, SOUTHEAST SULAWESI.
6. Mrs. Maemanah as ICT Dept. Head, PT ANTAM Tbk UBPN
POMALAA, SOUTHEAST SULAWESI.
7. Mr. Achmad Farried as ICT Section Head, PT ANTAM Tbk UBPN
POMALAA, SOUTHEAST SULAWESI.
8. Mrs. Rusnawati Thamrin as ICT System Analysis Section, PT ANTAM
Tbk UBPN POMALAA, SOUTHEAST SULAWESI.
Whos provided the writers in this opportunity to achieve the practical experience
and for their valuable supervision and helpful suggestions in the completion of
this report.

iii | P a g e

CONTENTS
PAGE
FORM OF VALIDATION ...............................................................

PREFACE ..........................................................................................

ii

ACKNOWLEDGEMENT ...............................................................

iii

TABLE OF CONTENTS ...................................................................

iv

LIST OF TABLE ..............................................................................

LIST OF PICTURE ..........................................................................

vi

CHAPTER I: INTRODUCTION .......................................................

A. Background ...........................................................................

B. Internship Purposes ...............................................................

C. Internship Benefit ..................................................................

CHAPTER II: WORK PLAN ...........................................................

A. Method of Implementation ....................................................

B. Time and Place ......................................................................

C. Job distribution ......................................................................

D. Method of Writing the report ................................................

CHAPTER III: Program Implementation .........................................

10

A. A brief story of PT. ANTAM Tbk UBPN, Pamalaa .............

10

B. Company Location ................................................................

11

C. Company Vision and Mission ................................................

12

D. Organization Structure and fields of activity .........................

13

iv | P a g e

E. Obstacle .................................................................................

18

F. Support ..................................................................................

19

CHAPTER IV: PROGRAM IMPLEMENTATION AND ACTIVITIES

20

A. Program Name ......................................................................

20

B. Activity Name ........................................................................

20

C. Place ......................................................................................

20

D. Time Schedule and Internship Program ................................

20

E. Activity Fields ......................................................................

20

F. Procedure of making Database Prototype Design of Strategic

Error Maintenance Support in PT ANTAM Tbk UBPN Pomala,
Southeast Sulawesi ................................................................

23

1. Business process analysis ................................................

24

2. Companys problem in managing error report ................

24

3. Gather the Information ....................................................

25

4. Design the Prototype .......................................................

27

a. Create the Flow chart of the whole process

of storage the database .............................................

29

b. Create the list of main activity of the whole Process

29

c. Create the Data Flow Diagram (DFD) ......................

30

d. Entity Relationship Diagram (ERD) .........................

43

5. Creating database prototype ............................................

44

G. Gap between theory and practical .........................................

52

H. Recommendation ...................................................................

53

CHAPTER V CONCLUSION AND SUGGESTION ......................

49

A. Conclusion ............................................................................

49

B. Suggestion .............................................................................

50

APPENDIX .......................................................................................

54

v|Page

LIST OF TABLE
Page
Table 1.1The types of errors at ICT Department .......................................

Table 2.1 Office hours of PT ANTAM Tbk UBPN

Pomalaa, Southeast Sulawesi ..................................................................

Table 3.1 The history of PT. ANTAM UBPN Southeast Sulawesi ...........

11

Table 4.1 The advantage and disadvantage of prototyping ........................

27

Table 4.2 table properties of transaction ....................................................

44

vi | P a g e

LIST OF DIAGRAM
Page
Diagram 3.1 Organization Structure of ICT Department ...........................

14

Diagram 4.1 Procedures of Prototype Design ............................................

28

Diagram 4.2 Flowchart of maintenance support ........................................

29

vii | P a g e

LIST OF PICTURE
Page
Picture 4.1 Ghosting Process ......................................................................

21

Picture 4.2 Repairs the Fiber Optic .............................................................

22

Picture 4.3 Repairs PC Computer ...............................................................

22

Picture 4.4 Process Analysis and Design the Prototype Database ..............

22

Picture 4.5 Counseling of Internship Report ...............................................

23

Picture 4.6 Presenting New Prototype Database of PT ANTAM Tbk UBPN

23

Picture 4.7 Email ........................................................................................

25

Picture 4.8 Work Order (WO) on Elipse.....................................................

26

Picture 4.9 Help Desk .................................................................................

26

Picture 4.10 View List of Error in ANTAM Portal ....................................

27

Picture 4.11 DFD Context Level ................................................................

32

Picture 4.12 DFD Level 0 ..........................................................................

34

Picture 4.13 DFD Level 1 Process of Work Order ....................................

36

Picture 4.14 DFD Level 1 Process of Handling the Troubleshoot ............

38

Picture 4.15 DFD Level 1 Process of Login to Portal ................................

40

Picture 4.16 DFD Level 1 Process of Storage the data and Evaluate the data

42

Picture 4.17 Entity relationship diagram ....................................................

43

Picture 4.18 Transaction table ....................................................................

44

Picture 4.19 Approval table ........................................................................

46

Picture 4.20 approval table properties ........................................................

47

Picture 4.21 department table .....................................................................

47

viii | P a g e

Picture 4.22 Department table properties ...................................................

48

Picture 2.23 Deskripsikerusakan table .......................................................

48

Picture 2.24 Deskripsikerusakan table properties ......................................

49

Picture 4.25 Hrdwr_proc table ...................................................................

49

Picture 4.26 Hrdwr_proc table properties ..................................................

50

Picture 4.27 Jeniskerusakan table ..............................................................

50

Picture 4.28 Jeniskerusakan table properties .............................................

51

Picture 4.29 PIC table ................................................................................

51

Picture 4.30 PIC table properties ...............................................................

52

Picture 4.31 Users table ..............................................................................

52

Picture 4.32 Users table ..............................................................................

53

ix | P a g e