GARY KUCERA Marietta, GA 30067 garyjkucera@gmail.

com (404) 316-6830

QUALITY ASSURANCE, BUSINESS TRANSFORMATION, PROGRAM MANAGEMENT (PMP CERTIFIED)
Charismatic leader experienced in business transformation, quality assurance, lean and six sigma process improvements, program management, change management, and operations management for organizations in the US and oversees (India, Europe, Mexico, Canada), with the focus on developing and implementing transformational strategy. Innovative thought leader and trusted advisor, with exceptional ability to communicate and influence across all functions and levels of a global organization with proven management and mentoring abilities to develop high performing groups. Breadth of experience: Quote to Cash, Operations, Collections, Recovery, Fraud, Compliance, Risk, Finance, Program Management, Quality, Manufacturing, Facilities, Sourcing, and IT Areas of competence: Quality Assurance Lean, Six Sigma, Process Improvement Change Management Program Management (PMP certified) Quality Trainer (Master Black Belt) System Process Redesign and Change Controls

P R O F E S S I O N A L E XP E R I E N C E NCR ............................................................................................................................2011 - Present Master Black Belt, Finance Continuous Improvement Champion, QA Led NCR Enterprise Breakthrough Initiative to drive disruptive transformation and quality assurance for the "Quote to Cash" processes, which includes transforming quote, order, pricing, contracts, fulfillment, invoice, collection, and dispute strategies. CI leader for Finance organization to drive in excess of $1M in quality improvements. Accomplishments: Developed strategies to drive transformational change and improve customer experience. Received 4th Quarter 2012 CFO award for Quote to Cash Program leadership. Kaplan Higher Education ............................................................................................. ..2008 - 2011 Executive Director, Program Management Office (2010 - 2011) Master Black Belt, Process Improvement (2008 - 2010) In 2010, took on the position of Executive Director, Project Management Office, managing 10 employees and providing strategic and tactical leadership being responsible for the annual project budget and managing the implementation of projects. Joined Kaplan in 2008 to develop quality assurance, led the sites process improvement strategy and executed six sigma and lean projects. Trained and coached people in Business Process Management, White Belt and Green Belt techniques. Accomplishments: Co-developed Kaplans financial service quality assurance program. Recognized as a top performer for 3 straight years from 3 different managers (2008, 2009, 2010). Coached and trained 51 Whitebelts, 25 Greenbelts, and 6 people in Business Process Management. Led PMO team and completed multiple projects to standardize processes and improve quality. General Electric Company ........................................................................................................... 1990 to 2008 GE Capital Retail Finance (Alpharetta, GA, Macon, GA) Address Integrity and Compliance Reporting Manager (2005 - 2008) IT System Conversion Manager (2004 - 2005) Manufacturing Certified Black Belt, QA (2001 - 2004) Senior Business Operations Analyst (2000 - 2001) Billing Auditing Manager, Operations Integrity Manager (1997 - 2000) Inventory Financial Operations Analyst (1995 - 1997) GE Fanuc (Charlottesville, VA) Manufacturing Financial Operations Analyst (1995) Manufacturing Products Analyst (1994 - 1995)

Page 2 of 2 GE Lighting Systems (Hendersonville, NC) Manufacturing Financial Credit and Collections Specialist GE Lighting (Cleveland, OH) Financial Management Program (FMP) (1992 - 1994) (1990 - 1992)

From 1995-2008, at GE Capital Retail Finance, worked in multiple departments (Finance, Operations, Quality, Systems) in leading projects, managing teams, and solving business problems. Oversaw credit card billing statement quality and defect resolution operation, managed address integrity for the business, and led Black Belt credit card projects across multiple departments which included compliance, collections, and operational departments. Responsible for all financial activity for Mail, Print, Embossing, and Application processing departments ($141M). From 1994-1995, at GE Fanuc, responsible for total scope of financial support to the new Husky partnership ($250M) along with being an analyst of inventory usage, obsolescence, and warranty policies. From 1992-1994, at GE Lighting Systems, responsible for analyzing, troubleshooting, and resolving customer service disputes related to product issues. In 1990, joined GE Lighting to participate in GEs Financial Management Program of four 6-month financial positions and 4 financial classes taught by GE Lighting Finance managers. Accomplishments: Led enterprise-wide address projects related to address truncation and address hygiene initiatives to drive down $300M of PO Return account receivable balances. Monitored / managed defect resolution for multiple compliance and business reports while managing 5 exempts. Co-led the $3M+ Collections Recovery system project to implement a new Recovery system for 400+ users across 16 sites. Responsibilities included system selection, project plan creation and implementation. Managed 20+ Six-Sigma projects that resulted in $12M+ benefit in that involved compliance, collections, and operational departments. Managed Billing Auditing team and Operation Integrity teams simultaneously (6 exempts, 24 nonexempts). Billing Audit team audited large retail credit card statements for statement defects. Operation Integrity team researched each billing defect and drove these errors to resolution. Created billing audit learning systems which standardized the learning process for new hires, reduced the learning cycle time by 33%, while reducing the number of errors by new hires by 80% Drove reduction of billing defects by over 64% in 1999. Co-led the process improvement team vision of an automated audit process to improve quality, reduced over 19 employees and increase net income by $2M annually. Analyzed all financial components of a $160M budget for remittance processing, credit card production and billing statement processing. Developed 1996-1998 Operating budgets for Mail, Print, Embossing, and Application Processing departments and presented monthly financial results to senior management. EDUCATION / CERTIFICATIONS M.B.A, MANAGEMENT, 1994 CLEMSON UNIVERSITY B.S., FINANCE, 1990 INDIANA UNIVERSITY PROFESSIONAL TRAINING AND CERTIFICATIONS Scrum Master Certified, Scrum Alliance, 2013 Project Management Professional (PMP) Certification from Project Management Institute (PMI), 2011 Master Black Belt Certified, 2009 Harvard University Project Management Certification, 2004 GE Certified Black Belt in Six Sigma Quality, 2000 Institute of Management Accountants - Certified Management Accountant (CMA) Certification, 1997 American Production Inventory Control Society (APICS) Manufacturing Process and Controls Certification, 1995 GE Financial Management Program (FMP), 1992 CLEMSON, SC BLOOMINGTON, IN