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Introduction

English as a universal language has become the key tool of globalization. The importance of English for International Business, depends on the number of people who speak it and for what purpose the language is spoken. But what matters most, is to understand how to use English language rather than just knowing it.

English is the perfect verbal communication medium for many governments around the world, and it is also well known in business, education, world news, health sector and communication. In many places such as Asia, Africa, and South America, the ability to learn English will determine who will increase their living standards, and who will remain in poverty.

Using English efficiently and leading a good life have much in common. The study of English constitutes much more than the technicalities of grammar, punctuation and spelling. Through basic and advanced courses in literature and composition, students are prepared to sharpen their reading and writing skills.

Careers in education have provided satisfying occupations for English graduates in the past and will continue to do so. However, the ability to handle language effectively and clearly is valuable in any occupation. In fact, the English major is invaluable preparation for many professional careers.

Oral communication is a two-way process that requires a speaker and a listener. Both skills are at the very foundation of literacy. Classroom talk helps students to learn, to reflect on what they are learning, and to communicate their knowledge and understanding. The strategies in this section provide simple but powerful tools for improving communication in every classroom and all subject areas. Whatever you teach, these tools can help you to obtain more precise information about what your students know and can do. This, in turn, can help you to provide better feedback and guidance. Students need authentic opportunities to learn how to listen and speak effectively in a

variety of situations in pairs, and in small and large groups. Oral communication also can be in the form of intrapersonal, interpersonal, public, mass, cooperate and intercultural communication.

How oral communication works: Oral communication is factually an activity that takes on the form of speaking, reading, writing, listening, touching or gestures. The purpose of communication is to provoke a response from a person or persons to whom a thought is conveyed. Communication within an organization is crucial to its success. Communication in healthcare is essential to giving care to patients. Most work that people do in healthcare requires some degree of cooperation, coordination and communication with teams and departments. Without communication from teams and departments within an organization, the organization would fail. Communication with others, meaning groups or departments, will involve some kind of teamwork. A collaborative environment requires a positive communication relationship that is open between superiors and subordinates as well as between coworkers. Todays organizations rely on this teamwork amongst departments to get the job done or work through organizational problems. Difficulties of coordination and communication tend to counter act the benefits that come from collaborative work and decision making. Effective communication can benefit healthcare organizations through stronger teams and departments, creating a collaborative climate, characterized by openness and trust within the teams and departments. This author works regularly with departments, teams and groups within the organization. The communication process is essential for providing the best care for patients. The clinic that this author works for has gone through many changes over the past two years. Communication has been an essential part in making those changes through brainstorming ideas through team meetings, obtaining project related information, reviewing progress and group participation in implementing those changes. The transactional model acknowledges neither creators nor consumers of messages, preferring to label the people associated with the model as communicators who both create and consume messages. The model presumes additional symmetries as well,

with each participant creating messages that are received by the other communicator. This is, in many ways, an excellent model of the face-to-face interactive process which extends readily to any interactive medium that provides users with symmetrical interfaces for creation and consumption of messages, including notes, letters, C.B. Radio, electronic mail, and the radio. It is, however, a distinctly interpersonal model that implies equality between communicators that often doesn't exist, even in interpersonal contexts. The caller in most telephone conversations has the initial upper hand in setting the direction and tone of a telephone call than the receiver of the call (Hopper, 1992).In face-to-face headcomplement interactions, the boss (head) has considerably more freedom (in terms of message choice, media choice, ability to frame meaning, ability to set the rules of interaction) and power to allocate message bandwidth than does the employee (complement). The model certainly does not apply in mass media contexts.

The "mass personal" media of the Internet through this implied symmetry into even greater relief. Most Internet media grant everyone symmetrical creation and consumption interfaces. Anyone with Internet access can create a web site and participate as an equal partner in e-mail, instant messaging, chat rooms, computer conferences, collaborative composition sites, blogs, interactive games, MUDs, MOOs, and other media. It remains, however, that users have very different preferences in their message consumption and creation. Some people are very comfortable creating messages for others online. Others

prefer to "lurk"; to freely browse the messages of others without adding anything of their own. Adding comments to a computer conference is rarely more difficult than sending an e-mail, but most Internet discussion groups have many more lurkers (consumers of messages that never post) than they have contributors (people who both create and consume messages). Oddly, the lurkers sometimes feel more integrated with the community than the contributors do (Baym, 2000).

Interpersonal communication Interpersonal communication is usually defined by communication scholars in numerous ways, usually describing participants who are dependent upon one another and have a shared history. It can involve one on one conversations or individuals interacting with many people within a society. It helps us understand how and why people behave and communicate in different ways to construct and negotiate a social reality. While interpersonal communication can be defined as its own area of study, it also occurs within other contexts like groups and organizations.

Interpersonal communication includes message sending and message reception between two or more individuals. This can include all aspects of communication such as listening, persuading, asserting, nonverbal communication, and more. A primary concept of interpersonal communication looks at communicative acts when there are few individuals involved unlike areas of communication such as group interaction, where there may be a large number of individuals involved in a communicative act.

Individuals also communicate on different interpersonal levels depending on who they are engaging in communication with. For example, if an individual is communicating with a family member, that communication will more than likely differ from the type of communication used when engaged in a communicative act with a friend or significant other.

Overall, interpersonal communication can be conducted using both direct and indirect mediums of communication such as face-to-face interaction, as well as computermediated-communication. Successful interpersonal communication assumes that both the message senders and the message receivers will interpret and understand the messages being sent on a level of understood meanings and implications.

In short, this implies a perception of the relationship as positive, reflecting a choice to continue to relate to each other over time in order to deepen the relationship and make it increasingly unique. There may be exceptions to this description, such as when you interact involuntarily with particular teachers or managers for a long period of time, learn how to communicate effectively with them, and eventually develop a voluntary interpersonal relationship. In the case of involuntary but required relationships, it is likely that the person with the less power is adapting to the person with greater power, setting up a one-up/one-down interaction pattern. Such relationships tend to remain impersonal, although, on occasion, these persons develop a friendship. Relationships move from impersonal to increasingly personal as closeness develops. Therefore, you need to think about relationships on a continuum from impersonal to interpersonal, understanding that a particular relationship may move forward and backward at different times.

Listening and speaking effectively do not come naturally for everyone. Mind Tools, Ltd., reports that we typically remember 25 to 50 percent of what we hear. Listening and speaking are an active process, which means that they require thought and effort to be executed effectively. Taking a passive stance on these skills may lead to disagreements, hurt feelings and dysfunctional relationships with friends and family. However, using strategies to improve listening and speaking skills may improve those relationships. 1. Actively Listen
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Listening is an active process. It involves hearing and comprehending information. To be an active listener you must ensure that you understand what is being said to the best of your ability. Demonstrating active listening to others shows them that

you are interested in and understand what they are saying. Summarizing what was said is one way to show interest. For example, you could say, "So, you feel like your boss does not listen to you." Asking for clarification demonstrates that you want to understand. An example of clarification is "I did not understand that part, did you mean that you felt hurt or angry?" Think Before You Speak
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You have heard the phrase "think before you speak" before. It is not always a simple task. Before you speak, think carefully about the words you are using. Ensure that your words are likely to be understood correctly, say what you mean and express what you think and feel rather than lashing out. Taking a few seconds before speaking and choosing words carefully can prevent saying something hurtful that you cannot take back.

Avoid Blame and Accusation


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Often when people are having a disagreement, they blame or accuse to make a point. However, when someone feels accused the typical response is to defend him or retaliate. This diverts the discussion from being solution focused to "the blame game" and resolution is unlikely. Instead of saying, "you are selfish," you might say, "I feel like you do not think about what I want." This takes away the blame and places the emphasis on the speaker rather than the listener while continuing to express the same point.

Take a Break When Angry or Sad


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When people feel angry or extremely sad it is difficult to manage those feelings during conversation. While sharing those thoughts and feelings can be helpful for coping with anger or grief, this is not the time to have a serious discussion about a late mortgage payment or relationship issues. If you cannot speak without expressing anger, take a break until you can. If you are so sad or depressed that it affects what you think and feel about an unrelated situation, wait until you are

feeling better before discussing it. Waiting until a better time ensures a more productive discussion.

Public speaking is the process of speaking to a group of people in a structured, deliberate manner intended to inform, influence, or entertain the listeners. It is closely allied to "presenting", although the latter has more of a commercial connotation. Rajagopal P. V. speaking at the beginning of Janadesh 2007, a march protesting the lack of land rights of India's poorIn public speaking, as in any form of communication, there are five basic elements, often expressed as "who is saying what to whom using what medium with what effects?" The purpose of public speaking can range from simply transmitting information, to motivating people to act, to simply telling a story. Good orators should be able to change the emotions of their listeners, not just inform them. Public speaking can also be jamal language considered a discourse community. Interpersonal communication and public speaking have several components that embrace such things as motivational speaking, leadership/personal development, business, customer service, large group communication, and mass communication. Public speaking can be a powerful tool to use for purposes such as motivation, influence, persuasion, informing, translation, or simply entertaining. A confident speaker is more likely to use this as excitement and create effective speech thus increasing their overall ethos.

4.0 CONCLUSION Speaking is a productive language skill. When we speak in public we are giving a speech or saying something in front of an audience. Many people believe that speaking in public is a terrifying task or a frightening piece of work to be done in front of a group of people. If possible, we would like to avoid this problem entirely but eventually we will need to speak in public to get a certain task accomplished.

To me, speaking in public is not a terrifying task. We are born positive but it is our attitude that makes our life negative. No doubt, the first thing that we usually face when speaking in public is nervousness. Its normal to be nervous and have a lot of anxiety when speaking in public. Therefore we must understand our fear or nervousness and the only way to conquer fear is doing the things we fear to do. Face the fear and find ways to overcome it and always think positively. In order to over overcome our nervousness, we can always take a deep breath or even exercise such as running around the room or meditate before we speak in public can help us conquer the tension.

Lack of preparation or confidence is another problem that we usually need to overcome when speaking in public. In fact, confidence comes from early preparation. Therefore we need to be well prepared before speaking in public. As the saying goes, Practice makes perfect and we must always remember that we are speaking for the audience benefit. We should organise our presentation as well as know how to connect it with our audience.

Most importantly, we need to know the needs of our audience and match the contents to their needs.