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Contents

Contents
4 Troubleshooting .........................................................................................................................4-1
4.1 Process of Troubleshooting ...........................................................................................................................4-2 4.1.1 Saving the Location Information in Time ............................................................................................4-2 4.1.2 Saving the BAM Printing Message in Abnormality in Time ...............................................................4-4 4.1.3 Troubleshooting ...................................................................................................................................4-4 4.1.4 Huawei's Technical Support Engineers ................................................................................................4-4 4.2 Fault in Starting Traffic Statistics Console....................................................................................................4-4 4.3 Operations of Traffic Statistics Task Failed...................................................................................................4-5 4.3.1 No Resources Available .......................................................................................................................4-5 4.3.2 Repeated Type of Statistic Function.....................................................................................................4-5 4.3.3 Other User is Registering Scan Freq. Task...........................................................................................4-6 4.3.4 Statistic Items cannot be Resolved.......................................................................................................4-6 4.3.5 Re-registration of Minimum or Maximum Value.................................................................................4-6 4.4 Querying Traffic Statistics Result Error ........................................................................................................4-7 4.4.1 Measurement Result Abnormal after Changing the Time of BAM and Server....................................4-7 4.4.2 Task Results Incomplete due to Daylight Savings Time Switching .....................................................4-8 4.4.3 Measurement Result of Percentage of CPU Occupation Being 0 ........................................................4-8 4.4.4 Times of Successful Being 0/ Success rate Being N/A ..........................................................4-9 4.4.5 Task Result "N/A " ...............................................................................................................................4-9 4.4.6 Task Result "-----" ................................................................................................................................4-9 4.4.7 "Unknown statistic items" Appearing in Item Value of Task Result ..................................................4-10 4.4.8 "?" Appearing in Task Value of Measurement Result ........................................................................4-10 4.4.9 Column Irregular................................................................................................................................ 4-11 4.5 Operations on Template and Item File Failed ............................................................................................. 4-11 4.5.1 Item File or Template Being Modified............................................................................................... 4-11 4.5.2 FTP Connection Failed, Authentication Failed, Sending or Receiving File Failed............................ 4-11 4.6 Response Speed of Traffic Statistics Console Slowing Down.....................................................................4-12 4.7 Others ..........................................................................................................................................................4-12 4.7.1 Status of Module in "Task Status" not Reflecting Actual Situation ...................................................4-12 4.7.2 "Can't Open Help File! .....................................................................................................................4-13 4.7.3 Halting Measurement Task Failed......................................................................................................4-13 4.7.4 Activating Measurement Task Failed.................................................................................................4-13

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M900/M1800 Base Station Controller Traffic Statistic Manual - Volume II 4.7.5 Limit of Statistics for TRX ................................................................................................................4-14 4.7.6 Dynamic Added Object Disappearing in the statistics result .............................................................4-14

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Figures

Figures
Figure 4-1 Adjusting time...................................................................................................................................4-7

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Tables

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Tables
Table 4-1 File types ............................................................................................................................................4-2

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4
About This Chapter
The following table lists the contents of this chapter. Section 4.1 Process of Troubleshooting 4.2 Fault in Starting Traffic Statistics Console 4.3 Operations of Traffic Statistics Task Failed 4.4 Querying Traffic Statistics Result Error 4.5 Operations on Template and Item File Failed 4.6 Response Speed of Traffic Statistics Console Slowing Down 4.7 Others Describes

Troubleshooting

Describes the troubleshooting process. Describes the faults in starting the traffic statistics console, causes for the faults, and the solutions. Describes the causes and solutions to unsuccessful registration of traffic statistics tasks. Describes the causes and solutions to unsuccessful queries about the traffic statistics results. Describes the causes and solutions to the failures in templates and item files. Describes the cause and solutions to the slowdown of the speed of the traffic statistics console. Describes the handling on other exceptions.

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4.1 Process of Troubleshooting

While using BSC traffic statistics system, if there is any phenomenon or fault beyond your knowledge and no related information can be found in this manual, please handle this problem following the steps below:

4.1.1 Saving the Location Information in Time

Data necessary for locating a problem
Assume that OMC-BSC system is installed in the path of "c:\omc" in BAM, then all task files (including task information and data) and traffic statistics log files can be found in "c:\omc\bsc\bam\appsvr\stats" in BAM. There are three folders in this path: "data", "databak" "log" and Rereg. The following files and a task statistic result folder are in the data folder as Table 4-1. Table 4-1 File types File name PubInfo.tsk result.buf stxxx.tsk stxxx. stxxx.idx YYMMDD YYMMDD xxxx.res Description For saving the public information of all tasks registered in this BAM; Buffer file, for saving the result frame sent to the server; For saving the private information of each task; For saving the result of each task. For saving the basic information of the task. The task statistic results folder of that day. The statistic result index file of that day, recording the statistic result file numbers and offsets. The task statistic result file, numbered from 0001 with each not exceeding 10M.

"data" folder There are four types of files in "data" folder.

PubInfo.tsk: for saving the public information of all tasks registered in this BAM; result.buf: buffer file, for saving the result frame sent to the server; stxxx.tsk: for saving the private information of each task; stxxx.res: for saving the result of each task.
In the file names above, "xxx" stands for the task number. The BSC system allocates a task No. for each measurement task which has already been registered in BSC successfully. The task No. of one task can be found in the interface of "Data Query" where there is a window of "SQL Condition Query Statement" display the task number as Task xxx. YYMMDD indicates year, month and day, each with two digits.

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"databak " folder "databak" is used to backup the task information and result file when modifying the task configuration. log folder There are five files in log folder.

stats.ver,for saving the information of the version modification made to the BAM; system.log,for recording system log; osystem.log:,system log before saving the file of system.log; error.log,for recording the log of errors; sysconv.log,operation log of traffic statistics result conversion program;

The BAM log file related to traffic statistics console is in "c:\omc\bamlog\logdata". The file "htxxx.log" (xxx is the log file number) in directory [\opertations] records the operations performed on traffic statistics console and the frame information sent from the BAM to the BSC and WS. The file htxxx.log (xxx is the log file number) in directory [\system] records the system related logs. log folder "Rereg" is used to save the task information for statistic task resetup function. Any of above files in the folder "data" will be recreated if it is damaged so that the system can work normally. However, the original content of this file will be cleared and all information related to this file will be lost. "stats.ver" in the folder "log" will be recreated whenever BAM is restarted, and "system.log", "error.log" and "sysconv.log" will be recreated when they are damaged. The maximum number of sub-records of No.xxx task results saved in each "stxxx" file is limited. For permanent task, the number is 65535. For normal task, the number depends on the days specified. However, due to the space limit (max. 25 M each) for the result files. The size of "system.log" also has limit. The default limit is 5 M each, but this limit can be modified by modifying "bam.ini". When the size exceeds the limit, this file will be backed up to "osystem.log", and at the same time, the original information in "system.log" is cleared. The configurations related to traffic statistics in bam.ini is as follows: [STATISTICS] INSTALLED=1

"1" stands for traffic statistics has been installed. "0" stands for traffic statistics has not been installed.

SYSLOG=1

"1" stands for system log will be saved. "0" stands for system log wont be saved.

SYSLOGSIZE=5120

Set the min hard disk space to avoid problems caused by insufficient disk space. Unit: M; Default: 512; Min: 256. When there is no sufficient disk space, delete the earliest task and the operating log.

Files necessary for locating problems

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The folder of stats in [c:\omc\bsc\bam\appsvr] of the BAM or "pubinfo.tsk" in the folders of "data" and "databak", "stxxx.tsk" and "stxxx.res" of the related task as well as all files in the folder of "log" All BAM log files related to traffic statistics console,

All files in "c:\omc\bamlog\logdata\operations" in the BAM.

Item file: "bscterm.fml", This file is normally located in "OMC/SHELL/xxxx/PRMMNG" in WS.

4.1.2 Saving the BAM Printing Message in Abnormality in Time

While running BSC-BAM from [Start/Programs/Huawei GSM-OMC/ BSC-BAM] , select [Function/SavetoFile] in the interface of BAM Server. And the printing information should be saved as "txt" file.

4.1.3 Troubleshooting
Make sure to record all operations implemented before the abnormality occurs, such as operations performed at auto configuration console and data management console, or dynamic data configuration. Please also remember to record the measures taken during the process of clearing the fault according to this chapter.

4.1.4 Huawei's Technical Support Engineers

Please contact the custom support center by the following methods, and provide the data, file and the operation steps referred above.

Hotline for technical support: 86-0755-26540036; FAX: 86-0755-26540035; Email: Support@huawei.com.

4.2 Fault in Starting Traffic Statistics Console

Fault Description
When you register a traffic statistics task, the system prompts The application will exit due to the error when opening project file. or The application version is incompatible with project file version, the application will exit.

Cause

Item files of the current version which is in the folder of [AutoCfg/msmold/ current version] in OMC Server are damaged; The version of item file is not consistent with that of the Host selected when starting the traffic statistics console, and as a result, the traffic statistics console cannot match the two.

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Measure
Reinstall BSC operations and maintenance module of Huawei GSM-OMC system or copy the corresponding version of item files from the server to the version directory.

Do not modify the item files manually. Do not copy item files from one version directory to a different version directory.

4.3 Operations of Traffic Statistics Task Failed

4.3.1 No Resources Available
Fault Description
When registering a traffic statistics task, if there are over 200 tasks (including permanent tasks, system will prompt Task num. is more than the front limits or Lack of resource in the front .

Cause
At most 200 tasks or 3000 subtasks can be created at each BM. Currently a BM supports at most 128 cells. Therefore, under the condition of full configuration, registering a task of "Cell Measurement Function" whose object is defined as All cells in the module will register 128 subtasks. When the number of subtasks contained in the tasks registered in this BM exceeds 3000 or the number of registered task exceeds 200, system will provide the corresponding prompt of error.

Handling
Register tasks according to the actual situation. Try to avoid registering tasks with the object of All cells in the module or similar ones. And try not to register the same statistic items with the same objects in multiple tasks so as to avoid wasting available resources.

4.3.2 Repeated Type of Statistic Function

Fault Description
When you register a traffic statistics task, the system prompt Failed: Task belongs to this statistic function type has existed. Can't repeatedly register.

Cause
In BSC, some statistic function type can be registered for only once. For example: CPU Measurement Function, Outgoing Inter Cell Handover Measurement Function, Incoming Inter Cell Handover Measurement Function, Defined Adjacent Cell Measurement Function,

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Undefined Adjacent Cell Measurement Function and Cell Frequency Scan. If these statistic function types are registered in more than one task, system will prompt this information.

Handling
Avoid registering these statistic types in more than one task.

4.3.3 Other User is Registering Scan Freq. Task

Fault Description
When you register a measurement task, the system prompts Failed: Other user is registering scan freq. task

Cause
The task of Cell Frequency Scan cannot be registered in multiple tasks. If tasks of this statistic function type are registered at multiple WSs, system will give this prompt.

Handling
Avoid registering tasks of Cell Frequency Scan at multiple WSs.

4.3.4 Statistic Items cannot be Resolved

Fault Description
When you register a task, the system prompts Can't resolve computable statistic items. Maybe items are mistaken, or lack of memory.

Cause
The memory of WS is insufficient to resolve the items selected into original items, or the selected items include customized items, but the formula of the customized items is not in line with system criterion.

Handling
Quit those programs temporary not needed and register the task again. If the registration fails again, check whether the formula of the customized item is in line with the criterion. If not, delete the customized item and create another customized item to register the task.

4.3.5 Re-registration of Minimum or Maximum Value

Fault Description
When you register a task, the system prompts "Task registration failed: Re-registration of minimum or maximum value."

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Cause
The current registered task contains the minimum or maximum value item (such as the maximum TCH queue length) which has been registered in other task. Therefore, the previous prompt shows up.

Handing
Remove the re-registered minimum or maximum value item and register the task again.

4.4 Querying Traffic Statistics Result Error

4.4.1 Measurement Result Abnormal after Changing the Time of BAM and Server
Fault Description
When the time of BAM and Server has been changed, user cannot query the results of some tasks, or the measurement results are obviously incorrect.

Cause
The management of traffic statistics depends greatly on time. A measurement result is allocated with an index No. according to its time of generation. Its offset in the buffer, which is the basis for recording measurement result, is also calculated from its time of generation. If the actual time of outputting result is earlier than the time of the saved results in the file, this measurement result cannot be saved, and the task results during this period cannot be queried at the Client. For example, the measurement time of a task is 8:0010:00, and its period is 30 minutes. System has output the results twice at 8:30 and 9:00. While the time of Server is adjusted to 8:00 at 9:00, as shown in Figure 4-1, at the last result queries, the results 8:30 and 9:00 are the ones before adjusting the time. After the time is adjusted, the results during 8:009:00 cannot be outputted. The result outputted at 9:30 is actually the result the sums of three periods during 8:009:30. This result is not reliable, and can be ignored. The result at 10:00 will recover to normal. Figure 4-1 Adjusting time
Before adjusting After adjusting
8:00 8:30 9:00 8:00 8:30 9:00 9:30 10:00

Time to output results

8:30

9:00

9:30

10:00

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Handling
Do not change the time of BAM or Server. If the time of BAM or Server has been changed, please discard the first outputted measurement result after adjusting the time.

4.4.2 Task Results Incomplete due to Daylight Savings Time Switching

Fault Description
On the day of time system switching daylight savings time, there is a blank in the measurement result covering a certain period of time.

Cause
On the day of switching time system, the time is switched back for one hour. The results generated during this period cannot be queried. When switching back to normal system, there will also be a period of time with no results save due to the one-hour-long time overlapping.

Handling
Configure the time zone in OMC Server and BAM according to actual situation so that this abnormality will not occur to the countries or areas where daylight savings time system is not practiced. In the areas practicing daylight savings time system, do discard the first outputted measurement result after the time has been changed. Do not configure different time zones on the BAMs connected to the same OMC Server.

4.4.3 Measurement Result of Percentage of CPU Occupation Being 0

Fault Description
Measurement of Percentage of CPU occupation is 0.

Cause
If the occupancy of cpu is 0, then the mpu may have been restarted or switched over during the measurement period, which results in results of this period lost or unavailable. in this case, the traffic statistics console will use "0" to indicate the measurement result. the traffic statistics console will indicate the result availability of each object at detailed information. The available ones are marked with "", and the unavailable ones are marked with "x".

Handling
None.

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4.4.4 Times of Successful Being 0/ Success rate Being N/A

Fault Description
Times of successful is 0, or success rate of is N/A (counter statistics).

Cause
Normally only under the situation of task result lost/unavailable, will the successful times of be 0. In this case, Detailed Information is "". And normally only in the case of adopting pre-defined items or customized items, will the success rate of be N/A. The pre-defined items and customized items are calculated from original items. If the measurement result corresponding to denominator part in the formula of a pre-defined item or customized item is 0, the measurement result will be " N/A ".

Handling
None.

4.4.5 Task Result "N/A "

Fault Description
The result of a task is "N/A ".

Cause
Average inter arrival time in the BSC Measurement Function is obtained in BSC by dividing the number of channel requests whose cause value is "Call Initiating" ("emergency call" not included) in a measurement period. If there is no channel request whose cause value is "Call initiating", the result of this measurement is " N/A ". This definition complies with GSM Rec. 12.04. When the number of decoding failures is 0, items maximum non-decodable signal strength and mean non-decodable signal strength in TCHF/H Measurement Function (3) under Cell Measurement Function (2) do not exist and are output as N/A. When none of the signal strength can be decoded, the item lowest decodable signal strength does not exist and is output as N/A. For the traffic statistic items Full Rate VQI, Half Rate VQI, Main Level, and SUB Level in the measurement type Monitor the Wireless Quality of the measurement object Receiving Quality Measurement, if the reported values are invalid, these items display NA.

Handling
None.

4.4.6 Task Result "-----"

Fault Description
The result of a task is -----.

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Cause
When the Host does not report a task result or the Client has not received the result from the Host, the task result queried from the Traffic Statistics System is output as ----. The BTS uses old and new algorithms to conduct cell frequency scanning tasks. The results are classified into Main/Diversity and Max Value/Min Value. The task result reported by the old algorithm is output as Main/Diversity while the Max Value/Min Value column is output as -----. The result reported by the new algorithm is output as Max Value/Min Value while the Main/Diversity column is output as -----.

Handling
None.

4.4.7 "Unknown statistic items" Appearing in Item Value of Task Result

Fault Description
The measurement result Unknown statistic items appears in the item value of the task result.

Cause
This item may have been deleted or cannot be found from the item file of the current version due to version mismatch.

Handling

If a customized item is deleted, select the other items for this task. Avoid using Clients of different versions to query measurement results. After adding a customized item and using the new customized item to register a task, be sure to refresh the item files at other Clients in time.

4.4.8 "?" Appearing in Task Value of Measurement Result

Fault Description
When you query task results, "?" appears in the item value of measurement result and the system prompts Illegal statistic item. May have been deleted!

Cause
The calculation formula of this item is invalid, or the original items contained in this item cannot be found from the item file of the current version due to version mismatch.

Handling

Check whether the calculation formula of this item is valid; Avoid using Clients of different versions to query measurement results;

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4.4.9 Column Irregular

Fault Description
When printing measurement results, the system prompts The font you used may lead to irregular of the column, a monospaced font for example Courier New is suggested. Continue? If you continue, the columns in the printed result will be in disorder.

Cause
Before printing the measurement result, the system will calculate the width offset for each column. If non-monospaced font is selected, the position of the columns may be in disorder.

Handling
Select monospaced font to print measurement result.

4.5 Operations on Template and Item File Failed

4.5.1 Item File or Template Being Modified
Fault Description
When you modify a customized item or template, the system prompts Can't save/delete the template because other users are operating on it. Please try it later. Or Other user is operating. Please try it later!

Cause
The customized items, item templates, time templates and object templates of the same version cannot be simultaneously modified at different machines.

Handling
Avoid simultaneously modifying the customized items, item templates, time templates and object templates of the same version, which are connected to the same OMC Server at different machines.

4.5.2 FTP Connection Failed, Authentication Failed, Sending or Receiving File Failed
Fault Description
When you modify customized items or templates, the system prompts: Failed to connect with server by FTP!, Failed to get authentication by FTP!, Failed to send file by FTP!, Failed to get file by FTP!

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Cause
The network connecting to OMC Server is abnormal, or the initial information of the FTP default user configured in OMC Server is modified (e.g. user deleted, password modified, write right deleted).

Handling

Check whether the network is correctly connected; Check and restore the default FTP user information configured in OMC Server.

4.6 Response Speed of Traffic Statistics Console Slowing Down

BAM and application consoles need system resources to operate. Since it is possible to open multiple application consoles at a BAM from multiple WSs, or open multiple application consoles at multiple BAMs from WSs, the system resources may be insufficient for too many applications to operate. In this case, the operation may be abnormal, and BAM and application consoles (including traffic statistics console) may not be able to respond for a long time. If this abnormality occurs, please close the OMC WSs not needed. Try not to open many application consoles at a BAM from multiple WSs, nor simultaneously carry out operations of large data size.

4.7 Others
Normally, if abnormality occurs to a measurement task, please deletes the abnormal task, and then register it again, and the abnormality will be cleared.

4.7.1 Status of Module in "Task Status" not Reflecting Actual Situation

Fault Description
When querying task status, the status of module in "Task Status" does not reflect the actual situation.

Cause
It is not allowed to continuously click <Task Status> when querying tasks status. A query should be initiated after the previous one has been done.

Handling
Do not click <Task Status> continuously.

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4.7.2 "Can't Open Help File!

Fault Description
When you view the help file of traffic statistics console, the system prompts: Can't open help file!

Cause
The system cannot find "Bsc_stat.htm" from the current OMC installation path.

Handling

Make sure that the help file has been installed, and can be found under "\Help\BSS_OMC" in the current OMC installation path. If not, please reinstall the system; Do not delete this file nor modify its file name.

4.7.3 Halting Measurement Task Failed

Fault Description
After halting the measurement task, the icon of the task is changed to be .

Cause
There is no response from the processing module of MPU or the communication connection between MPU and BAM is interrupted.

Handling
Check and make sure that the MPU and the connection between MPU and BAM are normal.

4.7.4 Activating Measurement Task Failed

Fault Description
After activating the measurement task, the icon of the task is changed to be .

Cause
A lot of cause will lead to this failure, such as BAM allocating memory failure, no response from MPU, failure returned from MPU.

Handling

Check and make sure that the MPU is normal. Check and make sure the communication between BAM and MPU is normal. Check and make sure the task meets the requirement referred in 2.2 Points for Attention. Activate the task again. Re-register the task with the function of modifying task configuration Information.

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4.7.5 Limit of Statistics for TRX

After the dynamic data configuration involving TRX addition/deletion, the result of the task whose object is TRX will be incorrect for the system reconfiguration. However, this only affects the task result of the cycle in which the dynamic configuration is made.

4.7.6 Dynamic Added Object Disappearing in the statistics result

Fault Description
After dynamic adding objects and checking the result of a task, some objects is found out of the result.

Cause
Too many objects and too long result saved time for the task, and the task result file can not save too many results.

Handling
Modify the result save time and re-register the task with the function of modifying task configuration Information

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