Issue in Managing EEGovernanace Projects Lessons from Projects in India

Devendra Pandey Gyanendra Mishra Himanshu S. Nayak Jibanand Samal

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E-Governance : A brief Back Ground

E-Governance is the use of Information and Communication Technology ( ICT) to improve delivery of services to the citizen and improve governance. Provide information and services to citizens, business partners and those working in the public domain via use Information Technology. Promises revolution in governance.
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Important Facets of EE- Governance

E-administration: The use of ICTs to modernize the state The creation of data repositories for MIS,computerisation of records. E-services: The emphasis here is to bring the state closer to the citizens. Example include online services. E-administration and e-services together constitute what is generally termed e-government.
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Important Facets of EE- Governance

E-Governance: The use of IT to improve the ability of government to address the needs of society. It includes the publishing of policy and programme related information to transact with citizens. It extends beyond provision of on-line services and covers the use of IT for strategic planning and reaching development goals of the government.

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Important Facets of EE- Governance

E-democracy: The use of IT to facilitate the ability of all sections of society to participate in the governance of the state. The remit is much broader here with a stated emphasis on transparency, accountability and participation. Online disclosure policies, online grievance redress forums and e-referendums. Conceptually, more potent.

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Origin of of E- Governance in India

E-Governanace originated during the 70s with a focus on in house Government application such as Defence Economic Monitoring Planning Deployment of ICT Data Management in Election, Census, Tax Administration etc. The plan was to connect all district HQs with the NIC
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National EE- Governance action plan

National e-Governance Plan (NeGP) was approved in 2006 27 Mission Mode Projects were undertaken Major Thrust areas include e-district and agricultural services municipality, policy, land records, and employment exchange treasuries and commercial tax services Unique ID, e-Office, and e-Biz
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E- Governance Action Plan

National E- Governance Action Plan
STATEWIDE ROLLOUT NATIONWIDE ROLLOUT

Land Records Registration Treasuries Transport Police Municipalities Gram Panchayats Commercial / Sales Tax Agriculture Courts etc.

DGFT Customs Central Excise Postal Department Passports DCA Direct Taxes

EDI Integrated citizen services Payment Gateway e-Biz e-Procurement

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Some of the E E- Governance Projects in India

State/Union Territory Initiatives covering departmental automation, user charge collection, delivery of policy/programme information and delivery of entitlements Andhra Pradesh e-Seva, CARD, VOICE, e-Cops, AP online-One-stop-shop on the Internet, Saukaryam, Online Transaction processing Delhi Automatic Vehicle Tracking System, Computerization of website of RCS office, Electronic Clearance System, Management Information System for Education etc

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Some of the E E- Governance Projects in India

Bihar Sales Tax Administration Management Information Chattisgarh Chhattisgarh Infotech Promotion Society, Treasury office, e-linking project Goa Dharani Project Gujarat Mahiti Shakti, request for Government documents online, Form book online, G R book online, census online, tender notice.

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Some of the E E- Governance Projects in India

Haryana Nai Disha Himachal Pradesh Lok Mitra Karnataka Bhoomi, Khajane, Kaveri Kerala e-Srinkhala, RDNet, Fast, Reliable, Instant, Efficient Network for the Disbursement of Services (FRIENDS)
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Some of the E E- Governance Projects in India

Madhya Pradesh Gyandoot, Gram Sampark, Smart Card in Transport Department, Computerization MP State Agricultural Marketing Board (Mandi Board) etc Maharashtra SETU, Online Complaint Management System-Mumbai Rajasthan Jan Mitra, RajSWIFT, Lokmitra, RajNIDHI Tamil Nadu Rasi MaiyamsKanchipuram; Application forms related to public utility, tender notices and display

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Some of the E E- Governance Projects in India

North-Eastern States Arunachal Pradesh, Community Information Center. Forms available on Manipur, Meghalaya, the Meghalaya website under schemes related to Mizoram & Nagaland social welfare, food civil supplies and consumer affairs, housing transport etc.

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Issues of EE-Governance In India

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Critical Analysis Critical Analysis High Risk High Returns projects ! Limited Human Resources in e-Governance Project Management -Difficulties abound
Delayed, limited functionality, budget over-runs

Financial Sustainabilty - Rarely achieved ? Grassroots consultation

Top down approach rarely works !

IT Policy & Law

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Critical Analysis Standardization / Policy Framework

Standalone efforts, Islands !

Sector level Solutions ! Local language / Locally relevant content

English content, illiteracy, target audience ?

Reinventing the Wheel !

Duplicate efforts - wasted cost, time and funds

Wiring India last mile solutions

Need for low cost connectivity ?
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Need for a Holistic Approach

Need for a Holistic Approach

the Big Picture . Support at the Highest levels . Need for Policies, Standards &
Edu.+ Health + Welfare Service delivery arms Elected Representatives

Legal Framework for eeGovernment Partnerships Private sector, Academics & NGOs. Inclusive Approach - Social , Gender, Language etc
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Treasury , Finance + Rev.s

Customer

Citizen Representative forums Business

Public utilities

Judiciary

Administration

Need to Develop HR Capability

Need

for a CIOs in every

Department Head

Government department Need for more aware Bureaucracy & Political Leadership Continued Training Change Management
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CIO

Officers and Staff

Need to Develop Organizations

Need to develop appropriate organizational structures in states and centre Building Ownership and BuyBuy -in at all levels Need to accept Change and Flexibility to address changing requirements
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National

State

District Block

Village

Need to Develop Support Framework

Policies,

Standards &

Technical Framework for e- Government Coordinated approach Communication Infrastructure, Data Centres, Centres , Security Systems, R&D support etc.
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Focus on Project Management

Project Management
Project Management - Challenges
OBJECTIVES PHY. PROGRESS FIN. MGT LEGAL

DISBURSEMENT

SAFEGUARDS

STAFFING M&E

CNTRY RISK
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PROCUREMENT RISK MGT FUNDS FLOW

Need for a Big Push

Transformation

Improved Effectiveness (70% of benefits)

Perform ance

Improved Efficiency (30% of benefits)

Baseline Performance

Stage I

Stage II

Stage III

TIMELINE
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Development

Go Live

Second Wave

E-District MMP

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Implementation of EE-District MMP

Mission : Make all Government Services accessible through common service delivery outlet Ensure efficiency, transparency and reliability at affordable cost Objective: Introduce E-Governance with focus on service delivery Access Web enabled information any time any where To support the basic administrative unit to enable content development and delivery

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Implementation of EE-District MMP (Three Pillars)

Three Pillars: State wide area network(SWAN) State Data Center(SDC) Common Service Centers(CSC) SWAN shall provide basic infrastructure SDC shall secure and provide fail safe data storage CSC acts as a primary front end service delivery point E District envisages to leverage the three pillars to deliver services at the doorstep
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Implementation of EE-District MMP (Project Scope)

Scope: Focus on E-Enabling Delivery of citizen centric services Time line : The scheme is proposed to be implemented in two phases Phase-I : Pilot Project in the states 18 months Phase II : Actual roll out across the states 24 months

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Implementation of EE-District MMP (List of Services)

Issue of certificates : Domicile, Cast, Marriage Pension: Social Welfare. Old age, handicap Revenue court : Government use Public Distribution System(PDS) RTI service

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Implementation of EE-District MMP

Selection of Pilot district Identification of State Agency Preparation of Project Report Approval by DIT, GOI Selection of ISA (Support Agency) Service level BPR Actual Project Implementation Outcome Assessment
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Implementation of EE-District MMP PROJECT IMPLEMENTATION STRUCTURE

The e- District scheme has 4 tier structure: Department of Information Technology (GOI) State Govt. State Project Committee State designated Agency

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Implementation of EE-District MMP

Key Challenges in e-District deveolpment and implementation: Adhering to time line as proposed Staffing of State nodal Officer Defining Service level Business Process Re-Engineering Synchronization of Roll-out with Support Infrastructure Conflict Resolution at Different interfaces
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Launch of first EE-District project

UP is one of the states to roll out pilot projects in six districts SitaPur, Rai Bareilly, Ghaziabad, Gorakhpur, Gautam Budh Nagar and Sultanpur First E-district center inaugurated at Sitapur District Administration along with NIC and other stake holders put all the efforts to roll out the pilot project on schedule

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Status of EE-Governance MMP

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Status EE- Governance projects

Out of the 27 Mission Mode Projects, under the National e-Governance Plan (NeGP), 14 MMPs have already started delivery of services 13 MMPs are expected to begin services from 2014 government is taking the e-governance mandate rather seriously, considering that the NeGP was approved only 4 years back in 2006

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Status of Some of the important EEGovernance projects

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Challenges for implementation of EEGovernance projects

E-Readiness : Low Tele density Low Literacy Rate Low Per capita Income Limited Financial Resources Developing the Environment for E-Governance Implementation of E-Governance

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Thank You
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