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Cadi Ayyad University ENCG Teacher: Mr.

BENLAHCEN Hicham Class: S1

Etiquette Rules for Writing Business Emails


by Kyra Sheahan, Demand Media

Good email etiquette keeps you looking professional.

Email provides business professionals with an easy and fast way to exchange information electronically. As with all forms of written correspondence in the business world, emails must be composed and formatted professionally. Although this form of advanced communication promotes rapid messaging, not taking the time to adhere to etiquette standards can get you into hot water with your supervisor. Use Su !ect Lines Always fill in the subject line with the topic of your email. This lets recipients know what your email is about and how they should prioriti e reading your email versus the do ens !or hundreds" of other emails they have to read. #ou must also consider that your recipient!s" may have been waiting anxiously for an email from you on a particular topic, but, unless your email has a subject line, they may not know to open it. Set a "r#$essi#nal T#ne The tone of your email should always be professional. As recommended in a $une %&'& article on (nc.com, do not joke around or use sarcasm, avoid trendy slang or jargon, and avoid being playful or cutesy. Adding smiley faces and other emoticons in a business email is inappropriate. Even if you know the person you are sending the email to, you do not know how many other people might see your email. "r#%er Salutati#ns As you would with a handwritten !or typed" letter, use proper salutations in your email. Email writers should address recipients with a warm greeting, such as )*ood morning,+ and conclude the email with ),incerely+ or )Thank you.+ These types of salutations keep your email professional and polite. Use "r#$essi#nal &#nts The font you use in your email is a reflection of you. -artoon.looking fonts, such as fonts with squiggly or bubbly letters, make the sender come across as childish, which diminishes the professionalism of the communication. /eep fonts professional. According to 0ellesley -ollege, the best fonts to use for business purposes are Times 1ew 2oman, Arial and other book.print fonts. Additionally, refrain from changing the font so that it is in all capital letters, as this is construed in online communication as yelling. "r##$read '#ur Email (t is unprofessional to send emails with spelling errors, punctuation errors and other types of grammatical or technical mistakes. ,uch errors make it appear as though you do not possess adequate writing skills. 3se the spell check feature of your email program to correct misspelled words, and always proofread your composition before hitting the 4,end4 button.

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