MICHAEL A.

CENTENO
Sandown, NH 03873
www.linkedin.com/in/mikeacenteno

603.505.7473

Jmatrix1@comcast.net

PROFILE
Dedicated Information Technology Professional in Voice and Data with in-depth knowledge and 20+ years experience in Technical Leadership, Systems and Network Support, Network Design, Security, Project Management and Solutions Development. Result focused and able leader in the ability to diagnose issues and help provide innovative solutions. Able to take on additional and demanding responsibilities as a skilled project leader with ability to direct multiple tasks effectively.

RELEVANT EXPERIENCE
ALCATEL-LUCENT (ALU), NA Office Solutions Group, Westford, MA Senior Technical Support Engineer L3 Dec 2005 Mar 2013

Senior Technical Support Engineer for ALUs North American based s upport of the OmniPCX Office line of systems for Voice and Data. Provided high level technical expertise to Business Partners (BP) and customers based on their requirements which included new implementations, integration with legacy systems, and/or implementation in Unified Communications. Coordinated advanced level technical engineering analysis on customer installations for future product development. Supported, Design and Developed Voice and Data network solutions BP and customer; o VoIP switching and IP voice networks from carrier. o Fault monitoring of PBX/PCX systems and periphery through SNMP and SNMP Servers. o Call Center and Agent Monitoring via ALU systems o Cost Center and Reporting via ALUs OmniVista Management system . o Voice and Messaging Unification to MS Exchange and Mobile Telephony. Spearheaded development and implementation of documentation processes for analyzing system performance and resource management. Provided product design engineers with valuable recommendations for optimal implementations, fixes, system repair strategies, customer concerns for current and future product development. Implemented extensive strategies to resolve customer qualification / integration / testing issues.

DIGITAL CONSULTING INC. /JELLICLE INVESTORS, Andover, MA Network Systems Manager, (DCI) / CTO

Dec 1996 Dec 2005

Reporting directly to CEO and CFO for both organizations. Managed and was directly involved in all aspects of corporate IT designing, development, implementation, procurement, network security and systems. Expertise and Team Leadership in networking of all Workstations and Servers, Applications and Data systems (MS SQL, Exchange, IIS), Network Switching and Routing (Cisco), Secure Network Remote Access (IPsec, VPN) and Security (Checkpoint Firewall, Proxy, Anti-Virus). Improved network efficiency of the Ethernet Network infrastructure with a 10/100BaseT switched network and 1000BaseFX server backbone all using Cisco Catalyst switches. Integrated, Managed and secured corporate network with Checkpoint Firewall system. Integrated and Managed Symantec Corporate AV for central Anti-Virus administration to all systems Drove ISP upgrade for multi-T1 access with Cisco 3600 router for increase WAN access.

MICHAEL A. CENTENO
VICOR CORPORATION, Andover, MA Sr. Network Analyst

PAGE TWO

Aug 1996 Dec 1996

Lead Analyst for networked Windows systems and Lead Designer for planned for new messaging and group collaboration system based around Lotus system. Designed implementation strategy for new messaging and collaboration system using Lotus. Team member in deployment and integration of fast switched networks with 3Com and Bay Networks systems. Team member in deployment and integration in corporate wide; o LAN performance monitoring o Network Servers; Securing, backup implementations, and disaster recovery. o Centralized Antivirus Software and Systems. NEI/GTEL ENVIRONMENTAL LABS, Milford, NH

Jun 1993 Jul 1996

System Administrator
Administrator and Engineer in design, deployment and administration of Novell Server 2.2 Server, MS Windows Server NT, Santa Cruz Org. (SCO) Unix, Oracle, HP-RTE and Digital Equipment Corp. (DEC) VAX / VMS.. Team member in engineering centralized raw data from test systems to server concentrators. Implemented the companies first WAN accessibility with Checkpoint Firewall on Sun Microsystems Oracle DB Administrator on central data storage concentrator with Daily data reporting. Network development: Server Systems; eMail, Application, Communication and cabling. Developed plans for; o New TCP/IP systems integration upgrade from IPX. o Network Risk Assessment; Antivirus, System replacement, Security, and Disaster recovery policy and planning.

PROFESSIONAL EDUCATION
Master in Business Admin (MBA), Southern New Hampshire University, Manchester, NH, 2006 Bachelor of Science in Electrical Engineering, Fairleigh Dickinson University, Teaneck, NJ, 1983 Associate in Science in Engineering Science, Bergen Community College, Paramus, NJ, 1981

TECHNICAL TRAINING Cisco CCNA (New): ICND1 (100-101) & ICND2 (200-101) Routing & Switching TECHNICAL PROFICIENCY AND KNOWLEDGE

Microsoft: Server (2xxx, SQL, Exchange, IIS); Windows: Desktop; Office Suite; Alcatel-Lucent: PBX/PCX Systems, Switches, Unified Communications Cisco: Configuration and Administration Router & Switches Protocols: TCP/IP; DNS, DHCP, VPN, IPSec, PPP, PPTP, SSH, VoIP Wireless: Wi-Fi, WLAN Checkpoint Firewall Project and Program Management