Your Guide

to Brigham and Womens Faulkner Hospital

The John R. Graham Headache Centre was named for Dr. John Ruskin Graham (1909-1990). After graduation School, he trained in internal medicine at Massachusetts General Hospital. At MGH, Dr. Graham worked in a n headache service and traveled to New York City to spend a year performing research with Harold Wolff. He ret called to active duty as a major in the Army Medical Corps. In 1950, Dr. Graham became Chief of Medicine at post he held until 1974. With money from a grateful patient, he established the Headache Research Foundation Headache Associates, a consortium of physicians who were interested in providing clinical care to headache pat Patient Care Division of the Headache Research Foundation was formed, succeeded in 1987 by a dedicated head

The Old Nurses Home (left) was named Lad Miss Francis C. Ladd (1887-1969), Superint Administrator of the Hospital during 1920-19 Massachusetts General Hospital, Miss Ladd supervisor of the operating room in the MGH served as Assistant Superintendent of Cambr House housed the nursing offices, graduate n laboratory technicians. (8)

The Hospital on the Hill: A History of Faulkner Hospital

By Cara Marcus, MSLIS, AHIP

eCompte.of (9) L Director Library Services, Faulkner Hospital

The LeCompte Laboratory was named for D LeCompte, Chief of Pathology at the Faulkn thirty years until his retirement in 1974. He r recognition for his research in diabetes melli numerous articles and chapters on the subjec authored the medical textbook The Patholog He studied at Yale, and taught at both Yale a School. A portion of the Laboratory had bee Arthur A. Cushing in 1955, at the recommen

The Alexander and Charlotte Dudley Mair Memorial Ward in the old building was named in honor of Charlotte established the Charlotte L. Mair Trust Fund. The Ward was located in the Surgical Suite.

The Merz Conference Room and Lounge in the Laboratory was named after George F. Merz (1945-1993), who night supervisor for the Laboratory for nineteen years. George Merz also led efforts in the 1970s to restore Jam

The Osborne Operating Room was named for Dr. Melvin P. Osborne (1917-1996). At the age of 14, he became ever to serve on the Omaha 50-year Planning Commission and became a diplomat of the American Board of Su Osborne was Chief of Surgery at Faulkner Hospital and a Clinical Professor of Surgery at Harvard Medical Sch was a member of Boston, New England and American Surgical Associations, the American College of Surgeon Society for Surgery, the American Association for the Advancement of Science, the Eastern Surgical Society an appointments in the Proctologic Society of Brazil and the Gastroenterological Society of Columbia. Dr. Osborn investigation of tumors of the pancreas associated with recurrent ulcers while at Faulkner Hospital. (11)

The Pariser Conference Room was named for Dr. Kenneth M. Pariser, Chief of Rheumatology, Director of Med Associate Professor of Medicine at Tufts University School of Medicine, in June 1993. Dr. Pariser served as Pr Physician Associates during the 1990s and was the Director of the Rheumatology Fellowship Program at New E Center when he started working at Faulkner Hospital. The dedication ceremony recognized donors Joseph and T Newton, Massachusetts, whose contributions in honor of care received by Dr. Pariser made the classroom renov Through the years, various havepatient. contributed additional funds toward the maintenance of the room, p Comfort, support, and individuals cheer your Karen Ross. The conference room provides a much needed space on the sixth floor for the educational activitie including hosting medical students, George Faulkner, MD, visiting 1819 professors. - 1911

September 2011

The Dr. Patrick Radiology Conference Room was dedicated in honor of Dr. Michael Patrick, who was a radiolo Hospital.

The Penshorn Room, was named for Everett Frederick Penshorn, who served as a Trustee between 1955-1976. Chair of the Building Committee responsible for The New Faulkner during the 1960s. (13) Mr. Penshorn was Penshorn Roofing Company, Inc., which repaired many of the roofs in Faulkner Hospital. The Penshorn Room room next to the cafeteria, was dismantled when the front of the building was renovated in the 1990s. A plaque acknowledging Mr. Penshorns contributions.

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Welcome to Brigham and Womens Faulkner Hospital

Brigham and Womens Faulkner Hospital is a 150 bed, non-profit community teaching hospital. Founded in 1900, we offer comprehensive medical, surgical and psychiatric care, as well as emergency, ambulatory and diagnostic services. At Brigham and Womens Faulkner Hospital, our world revolves around providing patient centered care for those who come to us for medical attention. Our patients and their families are the reason we provide world class medical care, have a commitment to quality and give them the personal attention they have come to expect from us. Our convenient setting, private rooms, patient friendly environment and compassionate staff are just a few of the many aspects of care that patients tell us make a difference. From our early work on the study of headaches and the founding of the Sagoff Breast Imaging and Diagnostic Centre to our work with robotic surgery and patient-centered care, we have remained at the forefront of medical care throughout our century long history. In the last fifteen years, our close integration with Brigham and Womens Hospital has been evident in the programs we offer and the care were able to deliver. We hope youll enjoy reading more about our achievements and milestones at the bottom of each page. If youd like to learn more about how we honor the past and celebrate the future, please visit our history wall located on the first floor of the hospital. For more information about Brigham and Womens Faulkner Hospital, visit www.brighamandwomensfaulkner.org.

Table of Contents
Patient Care Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Your Role in Your Care . . . . . . . . . . . . . . . . . . . . . . . . . 4 Advance Care Directives . . . . . . . . . . . . . . . . . . . . . . . 6 During Your Stay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Visitor Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Patient Rights and Responsibilities . . . . . . . . . . . . . 11 Finding Your Way at a Glance.. . . . . . . . . . . . . . . . . 12

Patient Care Services

Registered Nurse Your daily care is managed by a registered nurse who is responsible for all aspects of your nursing care while you are at Brigham and Womens Faulkner Hospital. Registered Nurses work closely with other members of your health care team to make sure your care goes smoothly and to help plan for any needs you may have after you are discharged. Hospitalist A hospitalist is a physician who specializes in the care of a patient while admitted to a hospital. During hospitalization, the hospitalist stays in close communication with the patients referring physician to provide the best and most coordinated care possible. A hospitalist can be seen as your own primary care physician while you are in the hospital, providing you with continuous care, comfort and stability. Interpreter and Translation Services The Interpreter and Translation Service at Brigham and Womens Faulkner Hospital is committed to facilitating the ability of limited English speaking, deaf and hard -of- hearing patients to access quality health care by providing professional health care interpreters and by translating key health care documents. The service contributes to the overall mission of the hospital by serving a diverse group of patients and their families.

trained professionals will assist you with regaining your pre-hospital level of function. They may work on walking, getting out of bed, exercises to regain strength, motion, self-care, dressing, swallowing and communication needs. Your therapist will communicate your needs to the Health Care Team to formulate the best possible plan of care while you are in the hospital. The therapist will work with you to identify your goals, a discharge home plan, and any equipment that may be necessary for your safe return to home.
Rapid Response Team (RRT) As a visitor or family member, you know your loved one best. If youre concerned about a patients declining medical condition, we need to know. If you notice a sudden, serious emergency, take the following steps: 1. Immediately call the nurse. 2. Call extension 6778 from the room phone. 3. Tell the operator you need the Rapid Response Team.

The Rapid Response Team includes a doctor, registered nurse, supervisor and respiratory therapist, who work with the nurse and doctors to asses an individuals condition.
Dietitians Your health care team includes Registered, Licensed Dietitians whoprovide medical nutrition therapy and nutrition education. Depending on your nutrition needs, a dietitian may visit you during your stay.To request a consultation by the dietitian, please speak to your nurse or physician. Outpatient nutrition services are also available after you are discharged if you are placed on a therapeutic diet and need guidance. Call 617-983-4455 to schedule an appointmentwith our Outpatient Nutrition Clinic.

Russian Interpreters: Spanish Interpreters: All Others:

617-983-7000, ext. 7222 617-983-7000, ext. 1338 617-983-7000, ext. 1338

Rehabilitation Services Depending on your injury, illness, or surgery you may be referred for consultation to Brigham and Womens Faulkner Hospitals Rehabilitation Services for physical, occupational or speech-language therapy. These specially

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Social Worker Brigham and Womens Faulkner Hospitals social workers are highly trained to assist you and your family members with personal matters during your hospital stay. They can provide: Emotional support between patients, families and health care providers Counseling before, during and after hospitalization Referral information about medical conditions, family issues, insurance coverage and more To talk to a member of our social work team, please call 617-983-7932 or speak with your nurse. Case Management/Discharge Planning Hospital discharge planning is a service to assist patients if care is needed following a hospital stay. Case managers are registered nurses who specialize in making plans for continued care after you are discharged. They will arrange services such as home care and equipment, transfers for nursing home care, rehabilitative care, out-patient medical treatment and other services.

need, and can provide you with resources, including sacred texts, rosary beads, Shabbat candles, and other ritual items. We are committed to offering compassionate spiritual care as a resource for healing. Chaplains are on site Monday through Friday, and a Chaplain is on-call for urgent needs during nights and weekends. To request chaplaincy services, please call 617983-4856, or speak with your nurse. An interfaith Chapel is located adjacent to the third floor lobby, and is always open to patients, families, and staff for meditation and prayer. Religious literature can also be found in the chapel.
Ethical Issues in Health Care Quality health care includes a wellinformed and sensitive approach to the many ethical issues that can arise in the acute care setting. Brigham and Womens Faulkner Hospitals Ethics Committee is a resource available to staff, patients and their families that provides education, establishes policies and offers consultation when conflicts about health care decisions arise.

Our goal is to make sure that you feel prepared to go home. Thats one reason your health care team will begin talking with you about discharge early in your stay. At Brigham and Womens Faulkner Hospital, we make every effort to ensure an effective discharge plan because it can decrease the chances that you or your loved one is readmitted to the hospital, helps in recovery, ensures medications are prescribed and given correctly, and adequately prepares you to take over your care or the care of a loved one. If you have any questions about your discharge plan we encourage you to call the Case Management Department at 617-983-7933.
Chaplaincy Services Chaplains are available to provide you and your family with spiritual, religious, and emotional support whether or not you have a religious affiliation. An interfaith Chaplain will assess and respond to any religious or spiritual
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Brigham and Womens Faulkner Hospital is dedicated to providing you with medically appropriate treatment according to your expressed wishes. This may include intensive, lifesustaining care unless you direct otherwise. High technology and intensive care can be used to cure disease and restore health, but these interventions can also become more burdensome than beneficial for people with a terminal illness or disabling chronic illness. Your values as they relate to your treatment should be discussed with your attending physician, nurse, or other members of your health care team. Please speak with your nurse if you have questions about an ethics consultation.
Patient and Family Education Resource Rooms Brigham and Womens Faulkner Hospitals Patient/Family Resource Center, located on the 3rd floor across from

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the cafeteria, is designed for patients and their families as a resource library for health education and information. The Center is open weekdays from 9 am to 3 pm. Additional health education resource rooms are located near the elevators on the sixth and seventh floors, and are available 24 hours a day. Please call 617-983-7371 if you have any questions about the Resource Center.
In Room Patient Education Channels Channel 44 contains patient education information that addresses common questions and concerns about various topics, such as how to order your meals and how to get a newspaper, as well as other hospital services, such as the location of the Patient/Family Resource Center.

Educational television programs are available to help you and your family understand medical conditions and treatments. Our Patient/Family Education Committee has carefully selected these videos based on some of the most common health topics and treatments. These videos are shown on a regular schedule on Channel 45. If you would like to watch a video at another time between 9 am and 3 pm Monday through Friday, please call the Patient/Family Resource Center at extension 7371.

Your role in your care

Patient Safety Brigham and Womens Faulkner Hospital cares about your safety. Patients also play a key role in safety. The single most important way you can help is to be an active member of your health care team. The following are some suggestions you might consider:

Be involved and informed and ask questions. If you have doubts or concerns please ask your doctor or nurse or any member of your health care team.

Keep a list of all the medications you take (prescribed, over the counter, or herbal) and bring them to the hospital or doctors office every time you go. Hand washing is the best way to prevent the spread of infection. It is okay to ask anyone who touches you whether they washed their hands before entering your room. Be sure that you get the results of any test or procedure you have. Make sure that the name and date of birth on your wristband is yours, and spelled correctly. If anyone comes to draw blood, to take you for a test or procedure, or to give you medications, ask them to verify your name and date of birth.

Preventing Falls While at Brigham and Womens Faulkner Hospital, you are in unfamiliar surroundings and are often taking one or more medications that may make you less stable and oriented. Please take the following precautions and please call for help if needed. Remember Call Dont Fall.

If you are told not to get up by yourself, please use the call light and wait for a staff member to assist you. If you use an assistive device (i.e. cane or walker) and it was not brought to the hospital with you, please ask to borrow an assistive device from the hospital to use during your stay. Keep personal items within reach, like the call light/ TV remote, telephone, tissues and eye glasses. If out of reach, ask a staff or family member to move them for you.

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Take your time: sit at the edge of the bed for a few minutes before getting up to avoid getting dizzy. If you are allowed to get out of bed and walk on your own without assistance, make sure there is a light on where you are going and wear non skid footwear or your own footwear from home. Let your nurse know if there is any equipment in your way before you walk. If you need to walk with equipment such as an IV pole, let your nurse know if the equipment is difficult to maneuver. If you have been given equipment to help with daily activities such as washing or dressing, ask how to use it.

Though more than 600,000 new strokes are reported in the US each year, the good news is that treatments are available that can greatly reduce the damage caused by stroke. It is important to be aware of stroke symptoms, which include: Sudden numbness or weakness of the face, arm or leg (especially on one side of the body). Sudden confusion, trouble speaking or understanding speech. Sudden trouble seeing in one or both eyes. Sudden trouble walking, dizziness, loss of balance or coordination. Sudden severe headache with no known cause. If you have any questions regarding stroke, stroke education or life after stroke, email BWFHstroke@partners.org so that you can obtain additional materials and answers to your questions.
Preventing the Spread of Infection Patients and visitors can help prevent the spread of germs and infection by following these simple steps:

Tell Us About Your Pain You have the right to the treatment of pain during all aspects of your care. We are committed to working with you and your family to help manage your pain. You can help by telling us about your pain and by working with us to develop a treatment plan that is best for you. We believe that you are the expert on your pain so:

Talk to your doctor or nurse about your pain and pain relief options. Ask them what to expect regarding pain and pain management. Work with your doctor or nurse to develop a pain management plan. Ask for pain relief when your pain first begins. Help your doctor or nurse by describing your pain. Tell your doctor or nurse if your pain level is not relieved or acceptable. Tell your doctor or nurse about any concerns you have about taking your pain medicine.

Stroke Services As a Primary Stroke Service facility, Brigham and Womens Faulkner Hospital provides emergency diagnostic and therapeutic services by a multidisciplinary team 24 hours a day, seven days a week to patients presenting with symptoms of acute stroke.

Hand washing is the most important step to prevent the spread of infection! Always wash your hands before and after visiting a patient, after going to the bathroom, blowing your nose, sneezing and coughing and before eating. Please do not visit a patient when you are sick. If you need to visit while you are sick, wash your hands well and ask the staff for a mask if you have respiratory symptoms. Some patients need special kinds of infection prevention like isolation. When a patient is on isolation precautions, everyone (staff and visitors) may need to wear gloves, a gown and/or a mask. Please ask the health care team members if you have questions about how to follow these special steps. Check with the nurse before visiting if you are unsure if you are contagious or if you are bringing children to visit a patient.

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Advance Care Directives

What is a Health Care Proxy? A health care proxy is a simple, legal document that enables you to appoint someone you trust to make health care decisions if you become unable to do so. These decisions include life saving procedures such as CPR, life sustaining treatments such as tube feedings and respirators, as well as other procedures such as consent for surgery, blood transfusions, pain medications and other routine tests. There is no need to retain an attorney when completing a health care proxy. Unlike other states, in Massachusetts, the Living Will is not a replacement for a health care proxy. Who Can Be a Health Care Agent? The person you choose as your agent should be someone you trust who knows what decisions you would make for yourself if you were able to do so. Most people choose a relative or close friend. You may appoint any competent adult over 18 years of age. The only restriction is that the agent cannot be an employee of any health care facility where you are a patient (unless they are related to you by

blood, marriage or adoption). Your agent can act for you only after your physician determines in writing that you lack the ability to make decisions about your health care.
Where Do I Begin? The best time to choose a health care agent is before you become ill and when you are able to carefully consider your preferences. Massachusetts Health Care Proxy forms are available by calling Brigham and Womens Faulkner Hospitals Social Work Department at 617-983- 7392, the Admitting Department and from the medical and nursing staff. We advise that you (and/or your family) discuss the health care proxy or any other advance care directives with your primary care provider. Durable Power of Attorney Brigham and Womens Faulkner Hospital recognizes your right to use a durable power of attorney for health care decisions.

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During Your Stay

Cell Phone Policy Hospital policy allows patient and visitor cell phone use in most areas. However, please be advised that the hospital cannot be held responsible for any damage to or loss of your cell phone if you choose to keep it in your room during your stay in the hospital. In-Room Telephones Local calls are free and can be made by dialing 9, the area code and telephone number. Safety and Security The Police, Security, Safety and Parking Department is responsible for ensuring the protection and safety of all patients, visitors and staff, 24 hours a day, 7 days a week. Individuals with special security needs should contact the Director of the Safety and Security Department at 617-9837432.

There is a charge for any calls that require a 1 before the area code. Patients are encouraged to use pre paid calling cards or a cell phone to avoid charges.
Receiving Telephone Calls Once you have been assigned a room, your family and friends can call you directly by dialing the main hospital number 617-983- 7000. At any time during the greeting, the caller can press the number 2 followed by the three digit patient room number. If a caller doesnt know the patient room number, they should dial 617-983-7101 to reach Patient Information. They will provide your room number to facilitate any future calls, and then will connect them to your room.

Safety and Security is responsible for general safety issues including: Securing patient valuables Emergency auto services Escorts to and from private vehicles Lost and found Parking Security patrols of hospital grounds
Personal Property Whenever possible, you should leave ALL valuables, such as jewelry, cash and computers at home. Brigham and Womens Faulkner Hospital cannot be responsible for lost personal items. If you do arrive at the hospital with any of these items, please let the admitting nurse know and have your property recorded on the Patient Valuables List and stored in a locked safe until your discharge. When you leave the hospital, be sure to take all of your belongings.

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Visitor Information
Visiting Hours Daily visiting on medical and surgical floors is permitted until 9 pm. Specialty areas, such as inpatient Addiction Recovery and Psychiatry have unit specific visiting policies that can be provided by program staff. Visitors are welcome in the Intensive Care Unit at any time, but are asked to call from the ICU family waiting area before entering. Cafeteria The cafeteria, located on the third floor, is open to the public for breakfast, lunch and dinner. Please speak with your nurse for hours of operation. The cafeteria menu is available by calling 617-983-2233. Coffee and Light Fare A coffee kiosk is located in the first floor entrance lobby. Regular, flavored and specialty beverages, as well as baked goods and light fare are sold here. It is open to the public during weekdays only from 6:30 am 6 pm. Vending Machines Vending machines containing light fare, snacks and beverages are located on the third floor outside the cafeteria and on the first floor near admitting and registration. Guest Trays Visitors who are unable to leave a patient room may purchase guest trays by calling 617-983-3663. Parking A valet parking service is located at the back (third floor) entrance to Brigham and Womens Faulkner Hospital. Self-park is also available at the front and back of the hospital. Gift Shop Brigham and Womens Faulkner Hospitals Gift Shop is located on the third floor between the Information Desk

and the cafeteria. Staffed by volunteers, proceeds from the Gift Shop benefit Brigham and Womens Faulkner Hospital. Please call 617-983-7333 for information.
No Smoking Policy For the benefit of our patients, visitors and staff, Brigham and Womens Faulkner Hospital is a Smoke Free Campus. There is no smoking allowed anywhere on Brigham and Womens Faulkner Hospital property, including buildings, grounds or parking structures.

If you do smoke or use other forms of tobacco, please speak with your nurse about smoking cessation programs and nicotine replacement therapy. Visitors can purchase nicotine gum and lozenges in the Gift Shop located on the third floor.
Our Healing Environment At Brigham and Womens Faulkner Hospital, we do everything possible to provide a calm and nurturing environment while patients receive treatment. From practicing good hand hygiene and keeping noise to a minimum, we believe our patients benefit from seeing both staff and visitors share the responsibility for ensuring our patients have the most comfortable hospital stay possible. Please speak with your nurse if you have any questions about reducing noise, limiting visiting hours, how often youd like to be checked on during the night or any other concern while you recuperate. How to Obtain a Copy of Your Medical Record Please request in person or send by mail a written request that includes your name, date of birth and the approximate date(s) of service. Please state the purpose of the request and specify what part of the medical record you need. Please indicate to whom the record should be sent. Be sure to include the address, or indicate if you will be picking it up. Please sign and date your request. You can also call and request that a form be mailed to you. Medical

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record request forms are also available on our website at www.brighamandwomensfaulkner.org. Send all inquiries to: Brigham and Womens Faulkner Hospital Correspondence (4th floor) 1153 Centre Street Boston, MA 02130 Phone: 617-983- 7960 For all radiology studies (X -rays/Mammography/Ultrasound/CT/MRI/ Nuclear Medicine): Brigham and Womens Faulkner Hospitals Image Service Center 1153 Centre Street Boston, MA 02130 Phone: 617-983- 7169 Fax: 617-983- 4424
Patient Financial Counseling Brigham and Womens Faulkner Hospital offers financial counseling on federal, state and private programs that may be able to help with hospital/medical costs. Our financial counselors will work with you in finding programs to include: discounts for uninsured patients or for medically necessary services not covered by insurance; medical hardship discounts for limited income patients with bills for urgent and emergency services; and/or payment plans for patients who need to pay their bills in installments. For more information about Brigham and Womens Faulkner Hospitals Patient Financial Counseling, please call 617-983-7878 and choose option 1. Condentiality Brigham and Womens Faulkner Hospital is committed to providing you with high quality health care and to forming a relationship with you built on trust. That means respecting and protecting your privacy and the confidentiality of your medical information. Our policies and procedures allow for the use and disclosure of your personal medical information for the treatment, payment and health care operations related to your medical care.

Brigham and Womens Faulkner Hospitals privacy practices follow all state and federal laws relating to patient privacy and confidentiality. Our practices and your rights are described in the Partners Privacy Notice. (A copy can be provided on request). If you do not want your name listed in our patient directory, please advise an admitting/ registration representative at extension 7152.
Your Medical Record As we treat your health care needs, we are required to maintain a complete copy of your medical history, current condition, treatment plan and all treatment(s) given including the results of tests, procedures and therapies. Whether this information is stored in a written file, on computer or by other means, we will keep this information in a safe and secure environment, one that protects your privacy and confidentiality. Of course, those physicians and other health care professionals who are involved in your care will need to access this information to provide the most appropriate treatment for you.

You, anyone to whom you give written permission, or your legal representative, have the right to read or get a copy of the minimum necessary amount of information for your medical record, in order to provide the assistance requested. Your medical record is the physical property of the individual hospital or physician practice.
How Do We Assure Your Privacy? Brigham and Womens Faulkner Hospital has detailed policies in place that address circumstances under which your medical information may be used and disclosed to parties outside the hospital or physician practice. These policies conform to state and federal laws and are designed to safeguard your privacy.

Our employees are trained in the appropriate use and disclosure of medical information and know that it is available to them only to continue to provide care to you, and for other limited but regulated purposes. Any violation of patient confidentiality or failure of an employee to protect your information from accidental or unauthorized access will not be tolerated.

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How Do We Protect Your Identity? At Brigham and Womens Faulkner Hospital, we have removed your social security number from the patient identification card that is embossed and stamped on each page of your medical record. We use only the minimum necessary information to accurately identify you. We also use only locked and secure bins for the disposal of paperwork containing patient information. The contents of the bins are destroyed on a weekly basis. If you think someone may have accessed your information in order to obtain medical care, please call the Privacy Officer at 617 983- 7458. We Ask Your Permission We do not allow access to your medical information by those outside the Partners HealthCare provider network unless we have the appropriate authorization. We will request your authorization to release information at your first visit or admission. State law prevents certain types of patient information from being released without specific patient permission. Examples include, but are not limited to: Communications between patient and psychotherapist or social worker Sexually transmitted disease test results or visit notes HIV test and related information Substance abuse rehabilitation treatment records Sexual assault treatment records Law enforcement Public health functions

Patient Family Relations The Patient Family Relations staff serves as a liaison between patients, families, visitors and the hospital, providing advocacy assistance with clinical, educational or support services. Our goal at Brigham and Womens Faulkner Hospital is excellence in all patient care and services, but we recognize that you may have concerns or questions about your care that have not been resolved by communicating directly with clinicians involved with your care. Your concerns are important to us. We will try to help you solve your problem if there is a concern that is not being resolved to your satisfaction. The Patient Family Relations staff will work to clarify issues, obtain information and facilitate communication about your care. Your perspective is important to us and patient feedback of all kinds is essential in our efforts to identify opportunities to improve patient care. Please contact us at 617-983-7425. If the concern is not resolved through this process, you have the right to file a grievance and you may contact any of the following agencies:

Massachusetts Department of Health Division of Health Care Quality 99 Chauncy Street, 2nd Floor Boston, MA 02111 617-753-8000 Commonwealth of Massachusetts Board of Registration in Medicine 200 Harvard Mill Square, Suite 330 Wakefield, MA 01880 781-876-8200 Joint Commissions Office of Quality Monitoring To report any concerns or register a complaint about a Joint Commission accredited health care organization, call 1-800-994-6610, email complaint@jointcommission.org, or write to One Renaissance Blvd., Oakbrook Terrace, IL 60181

Also, please note that state law requires some information to be disclosed in certain circumstances. This includes mandatory reports of abuse of children, the elderly or disabled persons. If you have questions about the protection of your medical information, please contact our Privacy Officer through the Health Information Services Department at 617-9837458.

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Patient Rights and Responsibilities

Patient Rights You have the right to obtain the name and specialty of the doctor or other person responsible for your care. You have the right to confidentiality of all records and communications concerning your medical history and treatment to the extent provided by law. You have the right to a prompt response to all reasonable requests. You have the right to request and receive an explanation as to the relationship, if any, of this hospital and your doctor to any other health care facility or educational institution, insofar as any such relationship relates to your care. You have the right to request and receive information about financial assistance and free health care. You have the right to obtain a copy of any rules or regulations of this hospital that may apply to your conduct as a patient. You have the right upon request to inspect your medical records, request an amendment to, or receive an accounting of disclosures regarding personal health information, and for a reasonable fee, receive a copy of your record. You have the right to receive a copy of your medical record free if you show that your request is to support a claim or appeal under any provisions of the Social Security Act in any federal or state financial needs-based benefit program. You have the right to refuse to be observed, examined or treated by students or any other staff without jeopardizing your access to care. You have the right to refuse to participate as a research subject. You have the right to personal dignity and, to the extent reasonably possible, to privacy during medical treatment and other care. You have the right to have your cultural, psychosocial, spiritual, and personal values, beliefs, and preferences respected. You have the right to request pastoral and other spiritual services. You have the right to pain management. You have the right to prompt life-saving treatment without discrimination due to economic status or source of payment. You have the right, if you are a female rape victim of childbearing age, to receive medically and factually written information prepared by the commissioner of public health about emergency contraception; to be promptly offered emergency contraception; and to be provided with emergency contraception upon request. You have the right, if refused treatment for economic status or lack of a source of payment, to prompt and

safe transfer to a facility that agrees to provide treatment. You have the right to informed consent to the extent provided by law. You have the right, if suffering from any form of breast cancer, to complete information on all alternative treatments that are medically viable. You have the right to informed consent to the extent provided by law. You have the right, if suffering from any form of breast cancer, to complete information on all alternative treatments that are medically viable. You have the right to request and receive an itemized explanation of your medical bill. You (or your representatives) have the right to participate in the development and implementation of your care plan. You have the right to discharge planning evaluation and to participate in the development of your discharge plan. You have the right to make informed decisions regarding your care or to have those decisions exercised by your representative as permitted by state law. The right to make informed decisions includes being informed about your health status, being involved in care planning and treatment, and being able to request or refuse treatment. You have the right to formulate an advance directive which may include delegation of the right to make decisions about your care to a representative, as well as designation of a support person. You have the right to prompt notification of a family member or representative of your choice when you are admitted to the hospital.
Your Responsibilities as a Patient By taking an active role in your own health care, you can help your caregivers best meet your needs. That is why you and your family are asked to share in certain responsibilities with the hospital. These include the responsibility for:

letting us know your expectations about hospitalization and treatment. asking questions and making sure you understand any instructions given to you so that you can safely care for yourself when you leave the hospital or doctors office. being open and honest with us about your health history, including all medications you are taking and any legal or illegal addictive substances you use. telling us about any situation at home or work that may affect your ability to care for yourself, so that we can direct you to resources that can help.

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letting us know if you feel you cannot follow a plan of care that has been prescribed or telling us when things do not seem to be going well so that, together, we can develop the right plan of care for you. appointing a health care proxy and completing an advanced care directive, so that we can know what kind of care you wish to have should you become unable to tell us. expressing concerns to your caregivers in a respectful manner (if you need additional assistance or are angry or upset about your care, a Patient Relations representative can help you).

being honest with us about your financial needs so that we may connect you to resources that can help cover your medical expenses. letting us know if you have objections to students or researchers participating in your care. being considerate of Brigham and Womens Faulkner Hospital staff and property, as well as other patients and their property. It is the policy of Brigham and Womens Faulkner Hospital to treat all patients and not to discriminate with regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity or expression, or disability.

Finding Your Way at a Glance

Important Locations Automated Teller Machine (ATM) 3rd floor lobby

Information Desks 1st floor lobby and 3rd floor lobby Lost and Found Safety and Security office/1st floor Mailbox and Postage Stamp Machine 3rd floor lobby Newspapers Gift Shop, 1st floor lobby and Patient/Family Resource Center (3rd floor)

Parking Valet Service 3rd floor entrance Patient/Family Resource Center 3rd floor near Cafeteria Handicap Accessible Restrooms 1st, 3rd, 4th, 5th and 6th floors Safety and Security 2nd Floor across from Social Work Taxi Phone 1st and 3rd floor information desks

Cafeteria 3rd floor Chapel 3rd floor lobby Gift Shop 3rd floor Coffee Kiosk 1st floor lobby

Important Phone Numbers Main Number 617- 983- 7000

Chaplaincy Services 617-983-4856 Gift Shop 617-983- 7333 Interpreter Services Russian 617-983- 7000, extension 7222 Spanish and all others 617-983- 7000, extension 1338

Notary Public 617-983- 7425 617-983-7959

Safety and Security 617-983-7875 Social Work 617-983- 7932

Patient Relations 617-983- 7425 Patient/Family Resource Center 617-983- 7371 Patient Financial Services 617-983 -7878, option 2

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Were aiming high!

Brigham and Womens Faulkner Hospital participates in the Press Ganey Inpatient and Outpatient Surveys to ensure our ongoing quality excellence. Your complete satisfaction is our top priority.
Thank you for choosing Brigham and Womens Faulkner Hospital for your care.

served as a garrison during the Revolutionary War. Francis Faulkner was one of eleven children of Colonel Francis Faulkner, who fought bravely in the Battle of Lexington during the Revolutionary War and served as a member of the Provincial Congress of 1774 and the General Court during 1783-1785. The Colonels father was Ammi Ruhammah of Andover. Ammi and Ruhammah was the child of Medical Society. He summered with his family in Faulkner Falmouth, Massachusetts raced in the professional single skulls during the Lieutenant Francis Faulkner and Abigail Dane Faulkner, who was convicted of beingyou to know that The Trustees, Administration, Medical Staff and Personnel want Charles River Rowing Regatta. (21) a witch in the Salem Witch Trials of 1692. She was spared being hanged because she was pregnant with her seventh child. His name, of biblical origin, means "My while are patient atfirst The Faulkner Hospital, you will be among friends andStreet, that He moved a numberyou of times ina Jamaica Plain, living on the of Maple Place and Seaverns Avenue, then on Pond people have obtained mercy" because hecorner had saved his mother's life. and finally at 29 Greenough Abigail Avenue, about a mile from Hospital. Dr. Faulkners Greenough Avenue home was situated Dane Faulkners fatherThe was Faulkner Rev. Francis Dane, who wrote this Recipe For knowledge and skill at their will bethe used forbecame your comfort and relief. near a sheetall iron store, a dry good store and brewery. (22) Inquantity the late 1940s, a Northeastern fraternity house, Deafness in the a 1600s - Takecommand a good of camomil &property two handfuls of Greene and Seeth them inin a pot of running and a condominium was builtworm-wood at 29 Greenough Avenue 1989. (23) water til they be very well Sodden, and put a Funnel over it & let ye steame goe up into ye eare, & then goe to be warm Director Gerald F. Houser, in awool 1951 brochure & stop your with aMD, little black &She a graine of civet. (1) His first wife, Mary Ann Spaulding, waseare born in Billerica in 1822. and George Faulkner were married in Cambridge on the day he

received his degree in Medicine, August 25, 1847. (24)

Dr. George Faulkner

After Mary died in 1869, he married his second wife, Abby Larken Adams (left, courtesy neage has been traced back to Kingscleare (Kingsclere), Southampton of the Jonathan and to an earlier Francis (Fawconer) and an Edmond Faulkner, (1625- Hubbard Collection), in Jamaica Plain, Massachusetts, in 1870. Abby was oner), who immigrated to Salem in 1638-1639 to become of the the one niece and adopted daughter of Abel Adams, a wealthy and prominent merchant of rs of Andover, Massachusetts in 1644. Edmond Faulkner, a "vintnor" Boston and Abby Adams. She inherited a fortune, which she dispensed generously to ell liquors), purchased Andover from the Indian Sachem Cutshamache various causes. Mrs. Faulkner was an Officer of the Corporation of the Massachusetts sum of six pounds, currency, and a coat. (2) Edmond Infant married Dorothy (25) Asylum. d was the son of Richard and Joanne Faulkner, who were born in the Hampshire, England. (3) The Kingsclere Heritage Association traced George and Mary Faulkner had three daughters, only one who survived to become an Family back to the year 1263, where the name of Ralph Fauconer adult. Their first daughter, Mary W. Faulkner, was born in 1852 and lived slightly over ant relating to Wyke (or Week) Manor in St. Mary Bourne. (4)

eighty-two years, was believed to be the earliest manufacturer of woolens in country, through the establishment of the Faulkner Mills in Acton, Massachu Faulkner Street in Billerica is named after him. The Faulkner Homestead is oldest building in Acton, a Colonial block house with oak beams built in 170 in the National Register of Historic Places. The house served as a garrison f protection from Indian raids during Queen Annes War of 1702-1713 and ag served as a garrison during the Revolutionary War. Francis Faulkner was on eleven children of Colonel Francis Faulkner, who fought bravely in the Battl Lexington during the Revolutionary War and served as a member of the Prov Congress of 1774 and the General Court during 1783-1785. The Colonels fa was Ammi Ruhammah Faulkner of Andover. Ammi Ruhammah was the ch Lieutenant Francis Faulkner and Abigail Dane Faulkner, who was convicted a witch in the Salem Witch Trials of 1692. She was spared being hanged be In 1906, the school affiliated with the Massachusetts Dr. Faulkner was fondly remembered by many in the community: Charitable Eye and Ear Infirmary and in 1913, with she was pregnant with her seventh child. His name, of biblical origin, means . George Faulkner, who was such a familiar figure as he drove In those 1860's I also recall my first acquaintance with Dr Massachusetts General Hospital and Massachusetts people have obtained mercy" because he had saved his mother's life. r was Rev. Francis Dane, who wrote this Rec about in his buggy with his white horse and small scotch terriers, accompanied by his wife and their little daughte Babies Hospital for Pediatrics (Jamaica Plain) and usually the Abigail Dane Faulkners father Infants Hospital (Boston). In 1922, school affiliated of Mary. While he made his calls, the mother gave the little girl her firstthe schooling or read to her. Well we remember the calls Deafness in the 1600s Take a good quantity of camomil & two handfuls of merset Hospital in Maine, offering two students from their school the opportunity to study at ours. (1) Arrangements were that good his every presence inselected the sickroom his helpful, cheery words in the homes ofand anxiety worm-wood Seeth and them in a pot of running water til they be very well So e with Simmons College forphysician: Faulkner Hospital nursing kindly school students to take courses at and Simmons, such as Public care. How little we thought in those days that a wonderful hospital be built bearing his name! could a let ye steame goe up into ye eare, & then goe to b andAnd put awhat Funnel over be it & In the 1930s, the school affiliated with Childrens Hospital, Charles V. Chapin Hospital (Rhode Island),would Boston Psychopathic and McLean Hospital, but discontinued its affiliation & stop your eare with a little black wool & a graine of civet. (1) more fitting memorial to him with andMassachusetts his family?General (29) Hospital. The school was registered in
Coleman the hospitals first Superintendent, serving Long before her death, Abby Faulkner had conceived the was idea of a hospital in 1903-1905. In addition to overseeing the Training 3 to from benevolent works. (28) Abby remembrance of Mary, whose life was devoted Faulkner School, the Superintendent was charged with died in January 5, 1900 and was cremated. In the New York Times Personal Notes responsibility for the conduct of the whole of hospital under the direction of theFaulkner Trustees, the Registrar of the January 22, 1900, it was written that, The late Mrs. Abby L.A. of Jamaica Plain. directory of nurses, and the appointment of all the female Mass., bequeathed all her property for the erection of a hospital there for the people on servants. The first graduating class in 1905 (left) boasted the death of her husband, Dr. George Faulkner. She purchased site for it. Charl es six had graduates: GertrudeaH. Lyon, Josephine T. Sennott, Anna of M. Abbys Berford, Helen MacLarren, Margaret Foote P. Bowditch and Alfred Bowditch were the executors will,G. where she had and HelenHospital J. McCarthy. Five of them of became entreated them to name the hospital The Mary Faulkner in memory her private nurses, and Miss McCarthy became the new Assistant beloved daughter Mary. Superintendent of Faulkner Hospital. the Superintendent with nine pupils. Miss Laura

five months. Their second daughter, Mary S. Faulkner, died at nearly five months of age Francis Faulkner in 1854. The State death records showed that these infants succumbed to cholera infantum and dysentery, which were unfortunately quite common at the time. Mary uished relations to the Faulkner family include an uncle of George Faulkner (below, right), born in West Roxbury in 1859, was Georges and Marys third o became Congressmen, and a cousin, Benjamin R. Curtis, who served daughter. Abby Faulkner came to love her stepdaughter dearly and treated her like her e Massachusetts Supreme Court. (5) own child. Dr. Faulkners carriage was a familiar sight with his Scotch terriers and his daughter Mary e Faulkners brothers, Luther Winthrop Faulkner of Billerica, was the with him. (26) Mary only lived of to be 37, died on April 18, 1896, and a mill in South Lowell. His wife, Miss Martha P. Merriam wasParish one of the first people in Boston to be te a letter that was encased in a bottle and left in the First e it was later found by a minister. The letter was written to call Services were in the familys cremated. the ertain trees planted in Billerica, one of which was to commemora home, andte friends were requested not to bring irthday of the Faulkners eldest daughter, Belle, who traveled to She China in 1871. This tree was planted flowers. was said to have inherited herat the Luther The Faulkner se, a stately white home built in 1833. The other trees were planted in Billerica, to pay tribute Family to the first man who fell fathers ability, honesty and good sense, as l (Asa Pollard of Billerica) and to commemorate the one-hundredth year anniversary of the signing of the Declaration of well as his profound sympathy with the poor . School (6) The Luther Faulkner House became a well-known landmark, and one of story its future owners Hospital even replanted The of Faulkner beginsversions with the Faulkner Family. George Faulkner, son of Francis and Ann (Robbins) Faulkne e of Nursing andthat thewere unfortunate. Upon Abbys death, a trust fund was set up to at build Faulkner Hospital on July 14, 1819. He was the youngest of twelve children, six of whom were born in Waterto ut the years. l trees lost in storms througho born Billerica, Massachusetts, Faulkner School of Nursing, originally called to the as a memorial to Mary. The sums provided to theThe hospital under this trust amounted two in Shirley, and four in Billerica. All the Faulkners lived to maturity, nea Training School for Nurses, opened in March 1903 (on ). $237,817.89 from Mrs. Faulkners estate and $248,021.30 from Dr. Faulkners (27 old age and nine married. Georges father Francis Faulkner, who died in 184 the very day the hospital opened) under the direction of

ssachusetts and New York State. Graduates were eligible to take registration examinations and practice as a registered nurse ate.

the early years the Training and School (which was prescription limited to twenty-one year old unmarried women) had to nts in patient was of his maxim, into every wenttoathirty-five generous dose of his hearty doctrine of the healing power of nature. There The family lineage has been traced back to Kingscleare (Kingsclere), Southampton xamination in English and practical arithmetic, and provide a brief personal history and a physicians certificate of good was a Scottish dominie whose words he loved to quote: Be the change which death brings what it may, heand who spentFaulkner, his life (1625County, England to an earlier Francis (Fawconer) anhas Edmond t was recommended that a student visit the school personally to apply, accompanied by her mother. However, the earliest trying to make this world can bestandards unprepared for another. (30) ts were not required to be high schoolbetter graduates. Innever 1928, the for admission to the school were raised, 1686) (Fawconer), whowith immigrated to Salem in 1638-1639 to become one of the ts required to show preparation in English, History, Mathematics, Chemistry and a Language. original (2) settlers of Andover, Massachusetts in 1644. Edmond Faulkner, a "vintnor"

Dr. George Faulkner support and cheer your His cheery optimism and kindly presence in the sick room dispensed comfort real as any medicine. Comfort,

cepted, students to pass a probationary period and were paid $9.00-$12.00 per month after their probation to defray the 6 paltry for the sum of six pounds, currency, and a coat. (2) Edmond married Dorothy of textbooks and uniforms. The first students of the training school received instruction in cooking, hospital housekeeping, Raymond and massage, was the medicine son of Richard and Joanne Faulkner, who were born in the are of the sick, proper management of the patient under various conditions, emergency management, 1500s in Hampshire, England. (3) The Kingsclere Heritage Association traced ration and period-specific theories such as practical methods of supplying fresh air. late A class on posture was added to the m in 1922. The school provided scholarships to many nursing students throughout the years. the Fauconer Family back to the year 1263, where the name of Ralph Fauconer

(licensed to sell liquors), purchased Andover from the Indian Sachem Cutshamache

y nursing students had long hours: 7 A.M. to 8 P.M. for day nurses and 8 P.M. to 7 A.M. for night nurses, with breaks for d recreation and two weeks vacation. Nurses on night duty were required to sleep between 9 A.M. to 4 P.M. The dress code Francis Faulkner Brigham and Womens Faulkner three gingham dresses and common-sense boots with rubber heels. The school first opened as a two-year program, ng to a three-year program in 1904. An official House Mother was hired in 1920. Students learned through text-books and 1153 Centre Street Other distinguished relations to the Faulkner family include an uncle of George from hospital staff. Dr. Henry W. Broughton taught Obstetrics and Diseases of the Chest, Dr. F. G. Balch lectured on es and Dr. A. P. Perry instructed on Poisons and their Antidotes. (3) Faulkner, who became Congressmen, and a cousin, Benjamin Curtis, who served Boston, MA R. 02130

occurs in a grant relating to Wyke (or Week) Manor in St. Mary Bourne. (4)

Hospital

r, life was not all toil and drudgery for the students. From early on, they participated in many activities that made Faulkner 617-983-7000 a fun place to be, such as sleigh rides, the Glee Club, Christmas tree parties, Valentines Day parties with desserts from One of George Faulkners brothers, Luther Winthrop Faulkner of Billerica, was the Bakery, New Years Eve dances and a bowling team. There was a recreation field for the nurses, complete with a tennis proprietor of a mill in South Lowell. His wife, Miss Martha P. Merriam of ilt in 1928. The nurses celebrated the opening of the tennis court with an afternoon tea. It was reported that, the addition of www.brighamandwomensfaulkner.org wrote a letter that pool was encased in a bottle and left in the First Parish ming pool has had enthusiastic response from the entire student body when the 25 xConcord, 50 foot, 52,000 gallon capacity Church, where it was later found by a minister. The letter was written to call ving board was built by the Continental Swim Pool Corporation in 1964. (4) The pool was open day and night and was very Everyto summer the hospital would d as a social gathering place in the summer. This pool was not just enjoyed by the nurses. attention certain trees planted in Billerica, one of which was to commemorate the bulous summer party, where the piece de resistance was watching the Attending Physicians push the Chiefs of of Service into twenty-first birthday the Faulkners eldest daughter, Belle, who traveled to China in 1871. This tree was planted at the Luth r.

as Judge of the Massachusetts Supreme Court. (5)