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The Pilot Travel Agency

Learning Log + Research proposal

2011

(Part A) The Pilot Travel Agency

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(Part A) The Pilot Travel Agency

ASSIGNMENT PART A

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(Part A) The Pilot Travel Agency


Table of Contents
Introduction .................................................................................................................................................. 3 Personal Essay: ......................................................................................................................................... 3 Learning Log .................................................................................................................................................. 5 Week1: ...................................................................................................................................................... 5 Week2: ...................................................................................................................................................... 5 week3: ....................................................................................................................................................... 7 week4: ....................................................................................................................................................... 8 Week5: .................................................................................................................................................... 10 week6: ..................................................................................................................................................... 10 Week 7 .................................................................................................................................................... 11 Week 8 .................................................................................................................................................... 13 Week 9 .................................................................................................................................................... 14 Week10 ................................................................................................................................................... 15 Week 11 .................................................................................................................................................. 16 Week 12 .................................................................................................................................................. 17 Week 12 .................................................................................................................................................. 17 Week 13 .................................................................................................................................................. 18 Job Offer...................................................................................................................................................... 19 Cover Letter ................................................................................................................................................ 20 Personal C.V. ............................................................................................................................................... 21

Introduction
Personal Essay:
My name is Abdullah Alsaggaf, I was born on the 24th of April 1988 in Jeddah city the western port of Saud Arabia. My family contains eight members including me and my parents. My father is a physician and an orthopedic consultant. I consider myself as an ambitious person, because Im aiming to continue further studies such as master degree on my course. I always look on top to be able to achieve my goals in the best way. I always believe that life needs struggle to be able to reach what I am looking for, so I have to
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put too much effort to have good accomplishments on my major. My dream is to become a CEO of one of the biggest companiSes in the world. I have many goals in goals in my life that I want to achieve and I will achieve in the future. In order to achieve my goals I work harder, make future plans and learn from the mistakes I make and dont give up if I fail in doing something. I also want to make an organization to help poor people and orphans children. For my education background, I graduated from high school in Saudi Arabia and worked in an IT company in computer maintenance section for a couple of months as I took training and have a certificate in computer maintenance. After that, I left to Canada to do a degree course. I studied English until I became advanced in English language and applied for Bachelor in computer engineering technology. After Canada I moved to Malaysia to complete a degree in IT. Currently, Im doing a bachelor degree in Business Information Technology (BIT) at UCTI college. My hobbies are listening to music, reading books, watching movies and playing sport since I was a kid and until now I still play football, volleyball, swimming and go to gym. I try to avoid fast food and I dont smoke in order to keep myself healthy.

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Learning Log
Week1:
Monday, 28th march It was the first day in our semester and the first day for the module. The students presented themselves to each other and to the lecturer; also the lecturer herself to us. The lecturer introduced the subject to us, its structure and explained the main idea of applied research method of organization and its objectives. Thursday 31 march 2011: The lecturer explained about the assignment, how its divided into two parts A and B with details on how the marks are divided between the two parts. Moreover, the lecturer showed the class similar assignments from previous intakes as examples to make the structure clear for us.

Friday, 1 April 2011


She talked about time management and gave us valuable tips on how we can save our time by getting rid of our bad habits and controlling our behavior. Also, the lecture taught us about communication

skills.

Week2:
Monday, 4 April 2011 The lecturer continued the time management topic and gave us a tutorial questions about time management then asked us to submit the answers at the end of the session. Those tutorial questions helped us to find some of our time management problems. Many students in the class found out that they problems with time management and dont manage their time in the right way as they need to do in order for them to do their assignments and prepare for exams on time. I learned some tips to manage my time like determining the most difficult tasks early in the morning, using to do lists, diaries, giving priority to matters which are urgent rather than those which are important, prepare to face any problem and solve it quickly, prioritizing tasks one at a time and working in a place where I will not be disturbed.

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Wednesday, 6 April
The lecturer talked about a new topic which is Negotiation. She explained the meaning of negotiation and how when 2 or more parties exchange goods or services and attempt to agree upon an exchange rate, sometimes known as bargaining. In addition, negotiation is an interaction of influences. Such interactions, for example, include the process of resolving disputes, agreeing upon courses of action, bargaining for individual or collective advantage. There are two types of negotiators: tough Negotiators and soft negotiators. It involves three basic elements: process, behavior and substance. The B.A.T.N.A. (best alternative to negotiated agreement) was discussed during the lecture and the lecturer explained how its used to protect the consumers or the other party against any agreement that they should reject. At the end of the session the lecturer gave us some tips of negotiation, strategies on how to persuade and Guidelines to improving our persuasive skills. The lecturer gave us an example of a house owner who renovated his house and wanted to sell it while the buyer negotiating to reduce the selling price with the owner. Each party is trying to push the other party to their target point by arguing that their position is right and the opponent's is wrong. Also, she explained how an employee can negotiate to the manager about his career or salary.

Thursday, 7 April 2011


For this class, the lecturer justified more about negotiation skills and included some negotiation skills activities. We were divided into two groups, each group was asked to practice an activity of negotiation, where different groups were in the way of negotiating and persuading the other party. The purpose of this activity is to show us how to be a good negotiator by giving reasonable facts to be more convincing to people and apply negotiation in making right decisions. Consequently, each group was asked to give reasonable points to convince the other about something while negotiating with each other.

Reflection for the Second Week:

After attending this weeks sessions, Im able to describe time management as set of skills and how using time management skills make you use your working time more effectively. I have also learned how to decide which of the things i do are more important and has more priority, and which can be dropped, and how to control the distractions that waste my time and break your flow which will increase the time I can work and reduce stress.

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Also, I can describe negotiation and its elements. I can apply the negotiation skills and be convincing to other people and help in making right decisions especially when it comes to business and sales.

We have done an exercise in the art of negotiation in groups of two students. Each group chose the subject of how to apply the right to negotiate. As a result of different groups were in the way of negotiating and persuading the other party.

week3:

Monday, 11 April 2011


During this tutorial we had training on how to apply for a job and how to have a good interview. The two members of each group that which students were divided to last week made interview with each other, where one played the interviewer character and asked questions that are usually asked in an interview like the questions the lecturer taught us to answer in interviews.

Wednesday, 13 April 2011


Lecture class for Chapter 3a -- Interview skill The lecturer taught us in this session how to prepare for interviews, how preparation is very important, how to undertake an interview knowing what to expect, how to deal with difficult questions, how to decide appropriate questions to ask. In this class I have learned a very important lesson that will help me in applying for a job in the future. I have learned that the key to making a good impression in an interview is preparation. In an interview I should first consider a positive smile and firm handshake to give impressions with confidence. Second, i should use body language and make eye contact. Third, in answering the questions I should be myself, be honest and avoid yes/no answers, I should response well with enough information. When facing difficult question I should relax and try to turn the question round. Finally, I should end the interview positively by showing enthusiasm for the job and thank the interviewer.

During the third week we had exercises which help us to practice the realty interview for our future time. I learned its very important for the interview to prepare well for it.

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Lecturer conducted an interview firm handshake with student and explained the positive and negative of the handshake ways, and gave an example of her experience, that you can know if the person confident or not from his handshake.

Thursday, 14 April 2011 We started an new chapter about Career planning & CV the lecturer taught us how to plan well for a career and told us about her own experience since she has worked in different companies and positions. The lecture showed us some samples about how to how to write the basics of a CV. Therefore, The lecture mentioned to us some tips to make an excellent CV. For example, my CV should include the necessary information and exclude the unnecessary information Moreover, we should write brief and interesting CV via highlighting our previous experiences and jobs that we have worked before with the references. Also, we should avoid some common mistakes in our CV like spelling and grammar mistakes. Finally, we should include our contact details like phone no, address and email. Personal reflection for the Third week: I understand that I must be aware of Skills Framework for the Information Age and also be able to write a successful CV. Then, I realized that most job adverts are looking for a person with specific
qualities and skills so I should make sure to target my CV in order to show my specific qualities and skills. However, I learned about how to write a CV. I should consider making my CV appropriate for me and for the job applied for. Also, my CV shouldnt make claims that I cant justify at interview.

week4:
Monday, 18 April 2011 We learned that the CV we are going to write must be appropriate for the job we are applying for. We should be clear about what we want to put across, what experience, skills and qualities do we have which we feel are required for the job applied for. Then we need to create the CV
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with the content, style and layout that best represents us and does so with impact. The CV should be two pages long of professional quality. The CV shouldnt include statements that I cant justify during the interview. (the CV should target the job advertisement by showing the requirements for that job and make it clear enough to attract the company as companies are looking for people with specific qualifications and skills) The CV content should include: Title and Personal details Education and qualifications Work experience or vacation work experience Extra curricula activities Skills References Career objective

Wednesday, 20 April 2011 no class Thursday21 april 2011 personal cv (continue) In this class, the lecture showed us some samples of personal CV to discuss about it and asked the lecture if we were confused about writing a CV or no.

Personal reflection for the This week: on this session is very good because I learnt to assessment myself, I was able to discover the areas that suitable for me and interest me, I learnt to analyze myself and my classmate skills and interests and this support me to improve my analytical and communication skills. Furthermore i learnt it is very important to take advice from someone who has more experience on life than me such as our parents, relatives or friends, but the last decision will depends on me. Moreover at the end I was able to prepare and write my own professional CV.

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Week5:
Monday, 25 April 2011 the lecturer divided us into groups and gave each group a case study. Each group had a different case study and were asked to decide on a solution for the problem in the case study. Then a member from each group briefly explained the case study to the other groups and justified why his group chose that solution.

Wednesday, 27 April 2011 This session was about assignment discussion. Students were asked to choose their assignment topics, at the end of the class each student has chosen a topic and discussed it with the lecturer while the lecturer approve the topic or reject.

Thursday, 28 April 2011 For this day, we had an introduction about the final year project (FYP) and got to understand five main questions to consider in a final year project. List out possible topics for FYP? How do I know if I am doing a research or surfing? What is the best way to start your topic? How do I systematically record my research? How do I plan my research so that I do not go overboard?

week6:
Monday 2 may 2011 public holiday Wednesday 4 May 2011 The lecturer introduced a new topic about the final year project (FYP) and described the structure of the project. She taught us that a good final year project must be useful. Moreover, she explained about the steps of writing a proposal and that the accuracy, clarity of the goal,
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systems timeline and the academic and technical feasibility of the system are what makes a good proposal. An FYP should show that the student have done a good level of investigation, used appropriate techniques, and made critical use of existing materials by including analysis of data

Thursday 5 may 2011 in this tutorial session the lecturer asked us to do two tasks. First, Draft our research proposal. Second, give a brief description on each of the chapters in the proposal we worked on. Also, on this lecture we studied the five types of research methods with its differences for conducting the research, the five methods are as showing below:1) Academic Research (known as scholarly source). 2) Primary Research. 3) Secondary Research (known as non-scholarly sources). 4) Technical Research. 5) Domain Research.

Reflection and learning for the Sixth week: For this week I learned a lot about FYP design and proposal. Moreover, I understood the structure of the FYP and the chapters included in it. Also, I got to know what makes my research proposal good or bad and how to make a good one. After this class I could do better work on my proposal and organize what I have already done in the right way as I learnt about the FYP chapters and their sequence. In addition, I understood more about the research methods we have to use in our proposal and that there are five types of research methods.

Week 7
Monday, 9 May 2011 we did a review on research proposal and the lecturer checked our research draft that we were asked to do in the previous week. She sat with each students discussed with him about his draft
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and corrected our mistakes and guided us of the right way and what we need to do for the next step.

Wednesday, 11 May 2011 The lecturer asked us to answer some questions in the tutorial session, questions about life and jobs. The questions are: 123456What classes fascinate and absorb you? What if you had three lifetimes, what dream jobs attract you? What do you naturally do well? If you won the lottery, what might you do? What local, social, or world issues interest you? What is the most gratifying thing you ever did? What experiences turned out to be most dissatisfying to you? 7- If you knew you couldnt fail, what might you most like to do?

Thursday, 12 May 2011 : In that day the lecturer introduced a new chapter which Fact Finding. This chapter is very important for us as it discusses some steps and technique that we need to use in our research proposal as well as the final year project. In this lecture we learned how to apply appropriate fact-finding techniques during systems investigation and during the feasibility study of the Systems Development Lifecycle.

fact finding questionnaires interviews observation sampling

The lecturer explained that we use questionnaires when a limited amount of information is needed from many people. The questions must be designed to obtain exactly the information necessary for the study.
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I learned that in questionnaires I shouldnt ask too many questions, organise questions in logical sequence, try to make questions clear and to try to avoid the need to write sentences or paragraphs. Moreover, in this lecture I learned that there are two types of questionnaires: Closed (questions that can be quantified) and Open-ended (questions are analysed and interpreted).

fact finding is carried out during systems investigation and during the feasibility study of the Systems Development Lifecycle looks at inputs, outputs, processing methods, volumes of the current system, controls, staffing, costs, organisational structure, expected future growth

Week 8
Monday, 16 May 2011 In this class the lecture explained to us a new topic called Fact Finding. Fact finding is very important topic especially that we are required to use it in our research proposal and the final year project. Interview questions 1- Choose two facts finding methods for your current proposal. Prepare questions for each of the methods. Requirements: 1- Interview: 10 questions 2- Questionnaire: not less than 10 questions and mixture of both close-ended & open-ended questions. 3- Observation: objectives (what are you trying to achieve) expected outcome (conclusion)

Wednesday, 18 May 2011

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In this session the lecturer divided the students in groups. Students were asked to write the problems and difficulties they faced on their assignment progress and discuss the possible solutions with their group.

Reflection and Learning for eighth week: My reflection for this week was good as I learnt useful techniques for my proposal, where I need to use in my research proposal and FYP later in level 3. Without learning about the fact finding techniques I wouldnt be able to write a complete research proposal. In addition, I can define the types of questions in questionnaire and the differences between them. This was very helpful for me in doing my research proposal as it will help me later with FYP

Week 9
Monday, 30 May In this tutorial session, the lecturer divided the students into groups, each group was asked to discuss and justify the objectives and problem statement for their research proposal. Each member had defined some problems he or she faced during the progress of the proposal and discuss with the group members on how to solve those problems and exchanging ideas. In addition, the lecturer clarified some information about FYP proposal for example:

Project scope & feasibility Project deliverable. Time line.

Wednesday, 1 June 2011 no class Thursday, 2 june2011 In this day, the lecture taught us a new chapter which is project management and development method. The lecturer explained what the difference between project management and
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development method is. She talked about how Project management is the discipline of planning, organizing, securing and managing resources to bring about the successful completion of specific project goals and objectives. Furthermore, she clarified the formal documentation of system development life cycle which is development method.

Reflection for ninth week (9) After studying project management and development method, I know why much do I need to manage my project; also I will be able to plan and monitor my project. Therefore, I knew the differences between project management and development method and how I can use them to assist my project progress. This topic is very important for project research.

Week10
Monday, 6 June 2011
During this class, the lecturer explained to us about Gantt chart for preparing the final project

and we had a few questions. What will your title of final year project proposal be? Describe the type of system being developed? Based on these questions, we wrote about the idea of final year project and submitted it to the lecturer.

Wednesday, 8 June 2011

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This session was for the students to discuss about their assignment. Students were divided to groups and were asked to discuss about the research proposal, why it should be professional and why its important.

Thursday, 9 June 2011 During this session, the lecturer introduced a new topic which is Developing Methodologies. She defined methodology as A method can be considered as a predefined and organized collection of
techniques and a set of rules which state by whom, in what order, and in what way the techniques are used to achieve or maintain some objectives . She also taught us that a a method includes models

lifecycles and appropriate techniques. After that she explained how important developing methodology is for the assignment. She told us about other models and lifecycles like spiral model , waterfall model and V lifecycle and justified in details about spiral model and waterfall and showed us the difference between each type. Also, she discussed with us about the possible problems that students could face with their methodology. Finally, we learned about the other methodologies like SSAD, DSDM and UML.

Reflection for tenth week: (10) After attending classes for this week, I got to know very important information about methodologies which I must use in my assignment. Now I can define whats a method, I can justify why do I need to use methodologies and Ill be able to differentiate between differences methodologies. Also, I can determine the problems I have with my methodologies and how to solve them. Methodologies can be applied in different ways and not only a single way. Now I can select a suitable development methodology for my research proposal and later my FYP.

Week 11
Monday, 13 June 2011 During this tutorial, we had a discussion on methodologies and how to apply them in our assignment. The lecturer asked the students to describe a process method for their research proposal, and discuss and the advantages and disadvantages. After determining the disadvantages and difficulties the lecturer helped and guided the students to solve and overcome the difficulties
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they faced. Moreover, she divided us to groups of to students to discuss about two types of methodologies they are using in their proposal.

Wednesday, 15 June 2011 In this session, the lecturer gave us a new chapter about risk management. Its the last chapter in the module. She discussed with the students about risk management and why its important for organizations. She explained further about the risk ownership actions, risk plans and risk management process. Thursday, 16 June 2011 The lecturer continued the topic of risk management. She taught us about risk identification and How to identify and specify risk. Also, she explained in details about risk planning, risk analysis, risk response and risk action which are the process of risk management Reflection and personal learning for this week After this weeks sessions I can understand the important role of risk management in project management. Also, Im able to apply some risk management techniques to a project and integrate risk plan and project plan for a typical project. I can work within a basic risk management system.

Week 12
Monday, 20 June 2011 Discussion about the assignment Wednesday, 22 June 2011 Tutorial Personal essay The lecturer showed us an example of personal essay and asked students to write personal essay to practice for their assignment. Thursday, 23 June 2011 Tutorial This session was for CV and cover letter. The lecturer showed us an example of cover letter and explained it. She gave us an exercise and asked us to draft our own cover letter and CV.

Week 12
Monday, 27 June 2011 Tutorial Process Methods (group work) Wednesday, 29 June 2011 Lab5session Assignment Review
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Thursday, 30 June 2011 Lab3 session -- Assignment Review

Week 13
Monday, 4 July 2011 - Assignment Review Wednesday, 6 July 2011 Lab5 session Assignment Review Thursday, 7 July 2011 Lab3 session Assignment Review

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Job Offer

http://www.telephonyworld.com/jobfair/mediasoft.htm#C/C++%20Analyst/Programmer%20on %20Windows%20NT%20and/or%20Unix

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Cover Letter
Abdullah Alsaggaf A-12-8 Savanna, Bukit Jalil, Kuala Lumpur 57000, Malaysia (017)667-2027 abdullahssaggaf25@gmal.com

Mr. Larry Villeneuve


MediaSoft Telecom Inc. 8600 Decarie Blvd., suite 215, Mont-Royal, Quebec, H4P 2N2;

Dear Mr. Villeneuve, Mediasoft Telecom's focus on computer solutions and software development for small businesses nationwide is of particular interest to me as I am eager to experience the challenge of working on a variety of distinct projects.. Therefore, I am applying for the position of Analyst/Programmer at Mediasoft Telecom

I graduated with a Bachelor in Computer Science from Staffordshire University. My academic


experience has provided me with the necessary tools to become an effective analyst/programmer. I have become proficient programmer, using Visual Basic, C, C++, GU and Java. My working experience at Cisco Systems for five years has improved my skills and creativity in software development.

My background in software development, coupled with my comprehensive language training and academic background would enable me to make a valuable contribution to this position in Mediasoft.

Sincerely, Abdullah Alsaggaf

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Personal C.V.
Personal Details:

Name: Abdullah Hussain Alsaggaf IC No.: 0313961 Gender: Male Phone No.: 0176672027 Date of Birth: 24/04/88 Nationality: Yemeni Email: abdullahssaggaf25@gmail.com Marital Status: Single

Educational Details: High School Certificate with a GPA: 91% Bachelor Degree in Computer Science with Honor, GPA: 3.5 Work Experience: Worked for IV Co-opreatoin. Position: Computer Maintenance. Duration: one year.
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Worked for a Cisco Systems. Position: Software development. Duration: Five years. I have gained a lot of experience and learned from working as a software development on how to be creative in programming and correct errors that occur in systems and software.

Programming Languages and Software Applications:


Java Visual Basic COBOL IBM Assembler Standard Structured Query Language (SQL) WebLogic Workshop 8.1: BPM Process Modeling and J2EE Development Server MS Office: Excel, Access, Word, Visio MS Project C/C+ Language

Career Objectives: Become a director of software developing department within 3 years. Become a CEO Manager within 7 years.

Extra Activities: I enjoy playing chess with my friends during my free time I read books and magazines very often I go to the Gym 5 days in a week to keep fit.

Self-Description: I can speak 3 Languages: French, English, and Arabic. I have good computer skills which Ive gained from working and taking extra courses.

Personal Statement: Reference: I am a friendly and hardworking person with my colleagues and boss. I always prefer teamwork which seems more effective and motivating. I usually like the environment and place I am working in, as this make my duties easier and less stressful.

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Name: Dr. Adel Altamimi Position: director of IT department, IV Co-operation Address: Prince Ismail Street, Jeddah Email: dr_adel_57@yahoo.com Tel: 00966-5478380

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