SAP Solution Manager 7.1 Work Centers:: Strategy and Overview

SAP Solution Manager 7.
1 Work Centers:
Strategy and Overview
ALM Product Management
SAP

Release SP10
2013 SAP AG. All rights reserved. 2 Ramp-Up Knowledge Transfer Customer
Agenda
Introduction to SAP Solution Manager 7.1 Work Centers
SAPs Application Lifecycle Management Strategy
Work Center Architecture
Concept and Layout
Front-end Options
Browser, SAP GUI, and NetWeaver Business Client
Additional Information
Training and Links
SAPs Application Lifecycle Management Strategy
SAP Solution Manager
Product Description
SAP Solution Manager combines tools, content, and direct access to SAP to manage everything from
deployment to solution monitoring and improvement. SAP Solution Manager is an integrated end-to-end
orchestration platform for accelerating innovation, application lifecycle management, and improving operation
quality and lowering costs
Business continuity
Reduce very high incidents
Decrease change related outages
Increase system performance
Time to market
Deliver faster from requirement to deploy
Reduce test phase duration
Manage custom code
Efficiency
More projects with the same staff
Reduced test effort
Compliance
Improve audit ratings
Solution documentation as a single
source of the truth

Mobile
DB & Tech
Cloud
Analytics
Applications
BI/Analytics
Middleware
Core ERP
+ Suite
2010 2015
SAPs addressable market
SAP Solution Manager manages SAP innovations
Applications Analytics Mobile
Database &
Technology
Cloud
Keeping Pace With SAPs Product Strategy
SAP Solution Manager 7.1
Integrated End-to-end Orchestration Platform
End-to-end
Ease of use &
dashboards
Efficiency
Relevance to
business
Scope
Supporting the end-to-end customer solution

Simplified user interface and management dashboards

Run SAP like a factory with two FTEs per shift
Business process modeling, reverse documentation & usage
analysis
Extended usage rights
SAP Solution Manager 7.1 is the only integrated end-to-end orchestration platform for accelerating
innovation, application lifecycle management, and improving operation quality and lowering costs

Supporting the end-to-end customer solution
Open modeling of non-SAP applications in a new landscape management database
Open CTS to integrate non SAP, open diagnostics and monitoring/alerting
infrastructure
From application incident management to a complete ITIL V3 compliant ITSM for
the customer solution
Enhanced integration with 3rd party IT management: HP Quality Center, IBM
Rational, Worksoft, Cisco Tidal
Integration into infrastructure management (CMDB)
Simplified user interface and management dashboards
100% transparency into IT and business with management dashboards
Fully work center enabled
Change and incident management: complete web-based user interface
Test management: new intuitive user interface for the tester work list
Enhanced business blueprinting: easily blueprint your solution with a BPMN-
compliant tool
TODAY
Run SAP like a factory with two FTEs per shift
New monitoring and alerting Infrastructure to automate repetitive tasks and avoid alert
flooding with one central infrastructure and correlation / aggregation of alerts
Operation control center for central control of mission critical operations support
Business process modeling, reverse documentation & usage analysis
Enhanced business blueprinting: central visibility into your business processes in
BPMN notation
Reverse engineering of business processes with IBIS content fully integrated in
solution documentation assistant
Business analytics: optimize execution of business processes with throughput and
backlog analysis
Extended usage rights
A complete solution for the midmarket CIO to run IT like a business
Included in your SAP Enterprise support contract

Work Centers
are role-based
enable easy navigation for end
users
use a common interface for
central administration of
solutions
support Service Level
Management
are based on SAP Solution
Manager 7.1
Work Centers Available for SAP Solution Manager 7.1
FP02
Available Work Centers (7.1 FP02)
My Home
Implementation and Upgrade
Solution Documentation Assistant
Change Management
Test Management
Incident Management
Business Process Operations
Business Process Operations (New)
Job Management

Root Cause Analysis
Maintenance Management
SAP Engagement and Service Delivery
Technical Administration
System Monitoring
Technical Monitoring
Data Volume Management
SAP Solution Manager Administration
SAP Solution Manager Configuration
SAP Solution Manager 7.1 Work Center Architecture
Work Centers Role-Based Concept
KEY MESSAGE:
A user can have one or more roles
A role can have one or more Work Centers
KEY FACTS:
Work Centers ease navigation through central role-based points of access
They provide a tailored and role-based user environment to simplify your work
Work Centers are easy to learn by using common structure and content elements
They improve collaboration through common Inboxes, Work Lists and Status
Reporting

What is the Work Center Layout?
INTRODUCTION:
Work Centers are represented as tabs in the Navigation Bar.
The Navigation bar provides only one level of navigation.
Work Centers support task-specific activities (e.g., managing alerts, processing
Incidents, etc.).
The term Work Center will not be made visible to the user; instead the tabs will be
referred to by the tasks they support.
Through the Worklists, Work Centers shall provide the user one-click access to
frequent and important user actions.
In addition, the user should be able to complete all tasks relevant to one business
goal within one Work Center.
Architecture of a Work Center (SAP NetWeaver Business
Client)
Work Area
Contextual
Navigation
Panel
Navigation Bar
Architecture - Details
a role-specific navigation bar with access to a list of Work Centers
associated with the role and assigned to the end user
top-level navigation which groups all functions and information so the
users of a role can focus on their relevant work

The Navigation Bar provides:
Navigation Bar
Contextual Navigation
Panel:
The Overview lists all
actions the user needs
to complete according
to priority and urgency
as well as any open
tasks
Common Tasks
section lists all tasks
that the members of
the role need to
perform
SAP Links section
takes the user to other
sites relevant to their
role

SAP Links
Work Centers
Overview
Common Tasks
Each Work Center specific Work Area provides all relevant functions and information to complete a
specific task
Work Area
Browser
SAP GUI
SAP NetWeaver
Business Client
Available Work Center User Interfaces
UI Technology
Work Centers are WebDynpro
ABAP applications

They can be displayed in:
a Web Browser
SAP GUI
SAP NetWeaver
Business Client

Sample Work Center With Web Browser:
Service AGS_WORKCENTER (Tcode SM_WORKCENTER)
Sample Work Center With SAP GUI:
Transaction SOLMAN_WORKCENTER
You can access the User Settings of a Work Center by right-
clicking the tab.
Here you can hide the Work Center or change the order of the
displayed Work Center tabs.
Right Click
SAPGUI Work Center Customization
The User Settings for Tabstrip Control screen allows you to hide
or re-order the Work Center tabs.
Additional help information is also available from the User
Settings menu.
SAPGUI Work Center Customization
The Personalize link in
each Work Center
enables you to
customize what data
is displayed.
Personalization for Each Work Center
SAP NetWeaver Business Client
Introduction
The SAP NetWeaver Business Client
(NWBC) is a rich UI client that offers a
single point of entry to SAP applications,
especially harmonizing access to
existing SAP GUI transactions and
newly developed applications based on
Web Dynpro. NWBC itself is a high
fidelity shell that aims at harmonizing the
user experience over different UI
technologies.

Sample Work Center With SAP NetWeaver Business Client
Horizontal Navigation is controlled by the arrow buttons, and the list
provides the ability to jump to any other assigned Work Center.
Move forward or backwards
using the button arrow buttons.
Select this button to jump to a
Work Center.
SAP NetWeaver Business Client - Navigation
In the SAP NetWeaver Business Client, the Personalize menu
allows the maintenance of system information as well as menu
options.
Under Options, you maintain the
system information for the client. The
URL should be in the format http://
<fully resolved
hostname:port>/sap/bc/solman/nwbc .
Not sure of the hostname and port? Use tcode
SM_WORKCENTER to display in browser, the
hostname and port will be in the URL.
SAP NetWeaver Business Client - Personalization
In the SAP NetWeaver Business Client, the Personalize menu
leads to Customize Panels. This offers a display of the other
Work Centers in two formats.
Selecting Show Navigation Panels will display the other assigned Work Centers.
Unchecking Show Navigation Panels
allows for a low profile menu.
All Work Centers assigned to your user will now appear
in the drop-down.
The order of the Work Centers in the
list can be changed via drag and drop.
Selecting Use Quick Launch instead
of Search Bar toggles between the
Quick Launch and the Search
options.
In this box you can directly enter a transaction code!
SAP NetWeaver Business Client Quick Launch
Selecting Help from the link will launch the Help Center.
Here you can browse
links and add your own
content.
SAP NetWeaver Business Client Help Center
Selecting Create from the link will start the Note Editor.
Here you can create your own system Notes
that will be visible to other users of SAP
Solution Manager. Note that additional help is
accessible from the button.
Create Note
Selecting Create from the link will start the Create Question Editor.
Here you can create your own
FAQ for SAP Solution Manager
users.
Frequently Asked Questions
You can create your
own relevant links by
selecting Create Link.
Links
SAP NetWeaver Business Client
Prerequisites
.

Windows Platform
ABAP Application Server - SAP NetWeaver 7.0
SPS12 or higher
SAP GUI SAP GUI 7.10 must be installed
(hardware prerequisites same as for SAP GUI)
See SAP Note 1029940 for more details on
prerequisites
Summary
Summary
Additional Information
Further Information Regarding SAP Solution Manager
Important Information About Work Center Roles:

There are many changes to the role concept for Work Centers in SAP Solution Manager 7.1 compared to the previous
version. For the SAP Solution Manager 7.1 Work Centers, SAP has delivered new scenario-based composite roles
for dedicated (defined) users. In effect, SAP has determined the user role and tasks based on the Application
Lifecycle Management scenarios, and developed the corresponding roles.

Composite roles which contain Work Center roles are delivered, and are based on the authorization roles approach
(transaction PFCG). The single roles for the Work Centers do not contain authorizations, therefore it is not necessary
to generate an authorization profile. The procedure is also described in the Description tab in each composite role.

For example, with the SAP Solution Manager Service Desk, you now have composite roles for key user, processor
and administrator. These roles contain all necessary single roles, such as the Work Center navigation role, a
dedicated SAP_SMWORK_BASIC_INC*_MAN role, CRM navigation roles, CRM authorization roles for the CRM
WebUI, etc.

In addition, separate composite roles are also delivered for the Service Provider scenario for the SAP Solution
Manager Service Desk. Additional information on composite roles for scenarios is located in the SAP Solution
Manager Implementation Guide (IMG) through transaction code SPRO.

Note that each end user who works with Work Centers needs to be assigned role SAP_SMWORK_BASIC_* (where *
is the Work Center name) for each individual scenario.

Full role and authorization details are available in the SAP Solution Manager 7.1 Security Guide, available at the link:
http://service.sap.com/instguides -> SAP Components -> SAP Solution Manager <7.1>.

Further Information Regarding SAP Solution Manager
SAP Service Marketplace
www.service.sap.com/alm
www.service.sap.com/solmanvc
www.service.sap.com/runsap

Training
Various offerings from Concept & Strategy up to details on different scenarios
www.service.sap.com/solutionmanager -> Services -> Training

SAP Help
Online Help for version 7.1
http://help.sap.com/saphelp_sm71_sp01/helpdata/en/45/51fbdbd4941803e10000000a1553f7/fram
eset.htm

SAP Solution Manager E-Learning-Maps for SAP Solution Manager 7.1
Role-specific collection of learning materials, available free of charge for SAP customers
www.service.sap.com/rkt-solman

Books and Reading
SAP Solution Manager by SAP Press

SAP Solution Manager Forum in the SAP Community Network
www.sdn.sap.com -> Forums -> SAP Solutions -> Solution Manager
2013 SAP AG. All rights reserved.
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