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Taliba Holliday

Philadelphia, PA 19150

(267) 746 1952

Professional Summary:

Experienced and professional Technical Writer, Trainer and Social Media Manager that is self motivated, enthusiastic, detail-oriented, deadline driven with a positive attitude: Able to support senior level management across all industries; Excellent communication skills as well as strong computer literacy

Computer Skills:

Act, Adobe Suite (Dreamweaver, Illustrator, Photoshop, Premiere), HTML, JavaScript, Microsoft Office Suite Products (Access, Excel, FrontPage, Outlook, PowerPoint, Project, Publisher, SharePoint Portal Server, Visio, Word), WebEx, SharePoint

Excellent Writing / Management Skills:

Excellent project manager, writer, proofreader, editor, researcher, interviewer, trainer Excellent desktop support, website content editing and documentation skills Communicates effectively both verbally and in writing; proficient in business presentations / public speaking Performs staff, client and product training, staff management & development Manages inventory, vendors and consultants; customer relationship / service skills, both internally and externally Manages/ negotiates procurement projects, RFP, capital projects, materials, supply chain, service & maintenance contracts Manages project deliverables, scope, expectations, risks, change control and problem resolution Prepares clear, technical, accurate and detailed documents, reports and correspondence Negotiates and drafts complex documents Analyzes data and reports and can make solid recommendations Learns and understands local laws, rules and regulations Works in stressful situations with rigorous time constraints Creates and maintains files, records and lists; good organizational skills Works independently and process multiple projects, prioritizes workflow and manage budgets Proficient in Microsoft Office Suite skills and has the ability to quickly learn new software programs

Work Experience:

Project Manager, Sr. Technical Writer & Trainer Contractor Experiences Philadelphia, PA

thephillyfreelancer.com Web content / project management, social media management and copy / technical documentation (2/2009 to present) thephillyfreelancer.com ITT Technical Institute Technical Trainer: Problem Solving, DC & AC Electronics, Digital ITT Technical Institute Technical Trainer: Problem Solving, DC & AC Electronics, Digital Electronics, Devices I & II, Electronic Communications I & II, Microprocessors, Control Systems and Capstone Instructor; also Substitute for Intro to PC, College Math I & II (12/2011 to present) documentation (2/2009 to present) ITT Technical Institute FairPoint Communications / Clarity Consultants Technical FairPoint Communications / Clarity Consultants Technical Writer: NG9-1-1 System Design, System Cut- Over & Acceptance, database M&Ps, Carrier and Software GUI Interface Training User Guide documentation (4/1/2013 to 10/31/2013) I & II (12/2011 to present) FairPoint Communications InteractMedia.com Web Content Writer: product / service InteractMedia.com Web Content Writer: product / service descriptions / copy writing (1/2011 present) StockMarketDummy.com Web Content Project Manager & Writer: daily news updates, articles, videos, information and resources website and blog (1 million hits/month) for stock market Newbies (those who know little of nothing about the stock market) (3/2009 to 2013)

Comcast Technical Writer, Clarity Consultants / Comcast: e9-1-1documentation of SOPs, Contractor Specifications/Procedures, Technical Writer, Clarity Consultants / Comcast: e9-1-1documentation of SOPs, Contractor Specifications/Procedures, Standards and Policies (4/2011 to 12/30/2011)

CleanItSupply.com Web Content Writer: online catalog summaries, descriptions, blogs and articles – a leading janitorial and Web Content Writer: online catalog summaries, descriptions, blogs and articles a leading janitorial and cleaning supply company (1/2011 4/2011)

2/2009 - Present

blogs and articles – a leading janitorial and cleaning supply company (1/2011 – 4/2011) 2/2009 -

Yellow Book USA, Inc., King of Prussia, PA

12/1999 2/2009

Project Manager: Real Estate, Facilities, Training & Procurement / Technical Writer

Managed the daily facility operations, maintenance (HVAC, electrical, plumbing, landscaping, recycling, security) and
Managed the daily facility operations, maintenance (HVAC, electrical, plumbing, landscaping, recycling, security) and

Managed the daily facility operations, maintenance (HVAC, electrical, plumbing, landscaping, recycling, security) and janitorial management of 400+ sales offices and 3 headquarters

Budget, purchasing & inventory controls: Project managed and negotiated complete construction projects, build-

outs,

renovations and reconfigurations including cabling, voice/data, finishes, furnishings, supplies and

installations; materials, supply chain, vendors and contractor procurement, negotiations, RFPs, contracts and relations

Staff policy and compliance planning; staff development and management; emergency, crisis & disaster action

Staff

policy and compliance planning; staff development and management; emergency, crisis & disaster action

planning, training

Managed corporate intranet web content: wrote 90% of web content, edited 10%; administration, publication and

Managed corporate intranet web content: wrote 90% of web content, edited 10%; administration, publication and special projects for all departments

Developed and created I.T. and corporate wide technical documentation: SOP, software and training manuals; designed

Developed and created I.T. and corporate wide technical documentation: SOP, software and training manuals; designed and executed instructional materials, test plans, training and presentation deployment

Other Contractual Experience:

CDI Corporation, Inc., Philadelphia, PA, 7/9912/99

PC Help Services, Inc., Philadelphia, PA, 12/986/99 Core Tech Consulting Group, Inc., King of Prussia, PA, 5/199911/98 Computer Aid Inc., Wilmington, DE, 1/975/97 Malvern Shipping Systems, Malvern, PA, 7/961/97 Sabre Systems/ Keystone Computer Associates, Warminster, PA, 2/956/96 15 years professional broadcast engineering / production experience for major and local networks ABC, NBC, CBS, PBS

Education:

New York University, New York, NY MBA, Business Management/ Marketing

Pratt Institute, Brooklyn, NY BEEE, Electrical Engineering

Emerson College, Boston, MA BS, Radio & TV / Speech Communications

Other Coursework Project Management, Learning Tree International, Philadelphia, PA ZebraZapps eLearning Project Management, Learning Tree International, Philadelphia, PA ZebraZapps eLearning

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