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WebEx Communications, Inc. 3979 Freedom Circle, Santa Clara, CA 95054 USA Main: +1.408.435.7000 Sales: +1.877.509.3239
Table of contents
Experiencing the power of web conferencing Using Cisco WebEx solutions for web conferencing and collaboration The Cisco Software-as-a-Service (SaaS) advantage The Cisco WebEx Collaboration Cloud Multi-layer security Enterprise-grade reliability and performance Integrating WebEx applications into daily workow 3 3 3 4 5 6 7 7 8 9 9 10 10 11
Building an effective collaboration strategy using Cisco WebEx web collaboration solutions Meeting online with Cisco WebEx Meeting Center Creating comprehensive eLearning programs with Cisco WebEx Training Center Delivering online events with Cisco WebEx Event Center Solving technical support issues faster with Cisco WebEx Support Center Staying connected to Cisco WebEx meetings using your smartphone
Incorporating Cisco Unied Videoconferencing with WebEx Meeting Center 11 Launching web meetings instantly from Cisco Unied IP Phones Accelerating enterprise network performance with the Cisco WebEx Node for ASR 1000 12 13 14
scale collaboration strategy with minimal IT investment, reducing the workload on your operations team, maximizing ROI, and lowering the cost of ownership. Make web collaboration part of your business strategy. Accelerate deployment and tap into the enterprise infrastructure of the WebEx Collaboration Cloudwith a predictable, consistent, pay-as-you-go subscription plan. SaaS makes it easy to scale WebEx to as many sites, projects, or lines of business as necessary. Organizations can continue to build on collaboration success by expanding WebEx usage to other groups, divisions, and locationswithout infrastructure investments. WebEx applications can accommodate the needs of any size company by scaling instantly to multiple sites and large numbers of users. Deploy WebEx in weeks instead of months, pay as you go, grow usage as your organization growstaking full advantage of innovative web collaboration best practices and industry-leading technology and expertise. Stretch your IT budget, reduce operating costs, and save timewith Cisco WebEx solutions.
Multi-layer security Intelligent routing based location, bandwidth, and availability Seamless global backup for data, audio, and video Global load balancing and automatic failover SAS-70 Type II audit
The Cisco WebEx Collaboration Cloud is a purpose-built, global, carrierclass information switching network that carries only WebEx user trafc. The Internet provides only the rst mile/last mile connection to WebEx online meetings. Once that connection is made, the WebEx Collaboration Cloud manages synchronous real-time interaction, guaranteeing a fast, secure, and reliable online meeting experience.
Multi-layer security
IT and business managers evaluating online meeting solutions are likely to ask questions such as these: Is it secure? Can I trust the SaaS provider with my organizations sensitive data? How is my information protected? How is security enforced? How can I be absolutely sure a web collaboration solution wont compromise the integrity, privacy, and safety of my business and employees? The answers to these questions lie in the superior architecture, technology, standards, and best practices of Cisco WebEx solutions.
MULTI-LAYERED SECURITY MODEL Site Security Meeting Security Network Security Physical Security Customer-Defined Service Administration Meeting Permissions SSL End-toEnd Encryption AES Third Party Audits
SAS-70 Type II
Always secureCisco WebEx solutions take advantage of the multi-layer security model.
At every level of its multilevel architecture, Cisco maintains the most stringent security standards available, relying on industry-approved technologies, best practices, and certications. These measures provide highly reliable web collaboration services, assuring customers that their data is protected and their meeting experience is secure. The foundation of this architecture begins with physical security. Cisco operates a worldwide network of WebEx data centers. These data centers are staffed 24 hours a day, seven days a week to provide logistical security, operational, and change management support. Cisco manages in-meeting security using the latest data encryption and user authentication standards and technologies. Cisco WebEx solutions also offer multilevel enterprise security policies that site administrators can congure and enforce for individual users, groups, or an entire enterprise. To augment stringent internal procedures, the WebEx Ofce of Security engages multiple independent third parties to conduct rigorous annual audits against internal policies, procedures, and applications. These audits are designed to validate mission-critical security requirements for both
commercial and government applications. You can nd more information on Cisco WebEx security, third-party accreditations, and independent audits in the white paper Security Overview of Cisco WebEx Solutions.
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When it comes to the meeting experience, users rate performance among the most important factors. WebEx Global Server Load Balancing (GSLB) technology can quickly locate the least congested switch and re-route trafc in real time, minimizing delays. Using GSLB translates into faster screen updates and better synchronization between attendees, providing a better overall meeting experience. Cisco also offers the ability to monitor the performance and availability of WebEx services with GlobalWatchpart of the WebEx Operational Support System. GlobalWatch monitors WebEx Collaboration Cloud activity remotely during live operation. Administrators can set performance thresholds and receive alerts at key trigger points, as well as analyze historical information to reveal usage trends.
Building an effective collaboration strategy using Cisco WebEx web collaboration solutions
Why do over 10 million people count on Cisco WebEx collaboration each month to communicate and collaborate online? Because WebEx solutions help increase productivity, accelerate growth, support faster decision-making, and make it easier for global employees and virtual teams to get things done. WebEx offers an enterprise-grade web meeting solution for secure interactions across the entire enterpriseincluding specialized applications for webcasts, eLearning programs, and attended and unattended technical support. Every WebEx application works across multiple operating systems, platforms, and devicesconnecting users anywhere, whether theyre on Windows, Mac, Linux, Unix, Solaris, or a smartphone.
Use Cisco WebEx Meeting Center to get answers instantly, and skip frustrating back-and-forth phone calls and emails. Review project plans and activities, discuss progress, make changes, resolve issues, brainstorm and share ideas, or hold individual or small group training sessionsall in real time. Or take advantage of WebEx meetings as a powerful sales tool to reach more customers faster, cross geographic boundaries, and deliver compelling, visual presentations of your products or services. WebEx Meeting Center includes these powerful features: Document, application, and desktop sharing. Show documents, applications, and your desktop to remote participants in real time. Pass control to participants so they can share their desktops or annotate yours. Collaborate on content as you annotate and enlarge documents or graphics. Switch between different sharing modes without transitions or distractions. No need to upload les to a server. Rich multimedia experience. Engage your audience by incorporating PowerPoint, Flash animations, and audio and video in your presentations. Integrated audio and voice over IP (VoIP). Offer a rich meeting experience with Cisco WebEx integrated phone conferencing. Choose toll or toll-free options with call-in or call-back. Or give participants the option to join the teleconference from their computers using integrated VoIP. Video conferencing. Give your attendees a real-time visual reference. Simulate face-to-face meetings with participants from multiple locations using multi-point video. Meeting recording, editing, and playback. Record meetings and applications for future reference, training, or demos. Polls and surveys. Measure session effectiveness and gather feedback for future sessions.
Desktop integration tools. Initiate meetings instantly from Microsoft Ofce, Microsoft Outlook, IBM Lotus Notes, and a variety of instant messaging solutions, including Cisco WebEx Connect. Cisco WebEx One-Click meeting access. Start a meeting and invite participants instantly from your desktop, taskbar, or favorite applications. Easy meeting invites. Send meeting invitations and reminders using an automated phone call, text message, email from your local client or IM, including Cisco WebEx Connect and other instant messengers.
Customize registration by using registration questions and assigning answer-based lead scores. Automate registrant approval and customize lters for attendance control. Create reports on registration and attendance and identify your most effective sources for event registration. Engage multiple panelists and remote presenters from anywhere. Provide private practice rooms. Engage in Q&A privately or with all attendees. Chat with panelists or attendees during the event. Hold audience interest with polling, chat, and annotation. Track attendee interest using the attention indicator tool.
Solving technical support issues faster with Cisco WebEx Support Center
Deliver instant, personalized remote support to usersinside or outside your companyregardless of location. Use Cisco WebEx Support Center Remote Support to decrease call times, increase rst call resolution, minimize costly onsite service visits, and reduce support costs overall. View and control desktops or applications to diagnose and solve problems in real time. Resolve and close support cases faster and provide clients with a quality support experience. Use WebEx Remote Support for internal IT support to maximize company uptime by supporting users anywhere, or for customer support to meet service level agreements and increase customer satisfaction. View or control a customers desktop or applications, or let them view or control yours. Co-browse through a browser window when a session starts. Make it easy for customers to initiate a session with a button on your website, product, or email signature. Automatically route to a Technical Support Representatives (TSR) queue or a customized request form. Start a session from email or the Cisco WebEx One-Click desktop client. Give customers the option to request a callback and show them the estimated wait time. The TSR and customer can join an audio conference after receiving an immediate callback from WebEx. Drag and drop les to and from a customers system to patch or update. Sign on to a customers machine as an administrator. Measure help desk and support statistics including agent activity, number of sessions, session time, and session feedback.
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working from a remote ofce or walking through an airport. See whos joined a meeting and view shared presentations, applications, or documents. Native 3G and WiFi support provides fast same-time data and audio. Increase the productivity and collaboration experience of mobile and remote users across your organization with Cisco WebEx Meeting Center for smartphones. Cisco is working continuously to broaden the number of supported mobile devices and operating systems. For the current list of supported smartphones, visit www.webex.com/mobile.
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video experience by increasing the number of viewable video attendees, enhancing the video resolution, and adding video controls.
Cisco Unied Videoconferencing enables advanced video capabilities for WebEx Meeting Center.
By extending advanced video capabilities to remote users, Cisco helps organizations further reduce travel and work more effectively with geographically distributed colleagues, customers, and partners.
Its easy to start, join, or invite additional attendees to a WebEx meetingright from a Cisco Unied IP phone.
Combining WebEx meetings and Cisco IP telephony can improve productivity by adding instant web collaboration to phone calls, helping
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employees integrate web conferencing into their daily operations. By promoting a more efcient, highly interactive, and collaborative workow, organizations may also realize a faster return on investment for both Cisco and WebEx solutions.
Accelerating enterprise network performance with the Cisco WebEx Node for ASR 1000
Cisco WebEx online meeting solutions can meet the needs of any size or type of organizationfrom small businesses conducting one-onone sales presentations to large, distributed, multinational corporations running thousands of meetings and events. To better serve large enterprise customers, Cisco has introduced the Cisco WebEx Node for ASR 1000a shared port adapter for the Cisco ASR 1000 Router Series that helps large enterprises reduce WebEx WAN bandwidth usage by up to 90 percent, resulting in lower WAN costs and reduced rewall load. The WebEx Node is a hardware module, or blade, for the Cisco ASR 1000 that runs WebEx software that extends Cisco WebEx Collaboration Cloud capabilities onto a campus-based enterprise network. As a module for the ASR 1000, the WebEx Node runs behind the corporate rewall, ofoading WebEx trafc from the WAN, rewall, and proxy serversblending best-inclass capabilities of both SaaS and on-premise solutions. Using the WebEx Node is particularly effective for high levels of concurrent WebEx usage on an enterprise network.
WebEx
Internet
WebEx
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WebEx User
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WebEx User
The WebEx Collaboration Cloud and the WebEx Node for ASR 1000 series work together seamlessly to form a high-performance distributed collaboration switch fabric. The WebEx Node manages capacity automatically, routing overow meeting participants to additional nodeseither on the corporate network or over the WebEx Collaboration Cloud. Meeting attendees outside of the enterprise rewall can still join directly through the WebEx Collaboration Cloud. The WebEx Node is not a replacement for SaaS, nor is it a substitute for an on-premise web and audio conferencing solution. It is a shared port adapter that plugs into the Cisco ASR 1000 to optimize WebEx performance on enterprise networks.
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Copyright 2009 WebEx Communications, Inc. All rights reserved. Cisco, WebEx, and Cisco WebEx are registered trademarks of Cisco Systems, Inc. and/or its afliates in the United States and certain other countries. All other trademarks are the property of their respective owners.
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