Assessment of internal health of the organization

This file contains score sheets for 9 different functions. Once you have entered the score for all
the functions ( from HRD to QA - Purchase ), click on overview to see your overall internal health
health score. Switch over to Powerpoint slide show after completion of exercise.

1. HRD - Users 5. Prod - Purchase

2. MIS - Users 6. Prod - QA

3. Accounts - Users 7. Prod - Eng.

4. Mkg - Prod 8. QA - Purchase

9. Overview

1. HRD
Instructions: All points must be answered on a 1 to 5 scale. 1 is the lowest and 5 is the highest.

Expectations of user departments. from HRD - To be answered by all user depts. Score
1 Recruitment and selection of right people.
2 Timely placement & replacement of people.
3 Facilitating training & development process as per the business / job needs.
4 Facilitating design of attractive compensation / remuneration package.
5 Facilitating employees with residential accommodation & basic infrastructure.
6 Efficiently administer day to day activities like transportation, lunch, security, telephones etc.
7 Career planning and growth of employees.
 8 To define & communicate all HR policies.
9 To have well defined organization structure with clarity on authority and responsibility.
10 Preparing employee welfare plans.
11 To propagate reward schemes.
12 To have transparent criteria for performance appraisal which is in agreement with KRA's of employees.
13 Prompt & efficient handling of employee grievances.
14 Decline in employee turnover ratio.
15 Amicable and friendly relationships with labor unions.
Serious situation Average Good Excellent Total 0

Expectations of HRD from user depts. - To be answered by HRD Score

16 To receive proper manpower planning and budget in time.
17 To receive required job profile / qualification & experience of the persons to be recruited.
18 To receive specific requests for training and development.
19 To adopt the value systems of the organization and to give their best to the organization.
20 To receive periodic MIS from user depts.
21 To receive the key result areas and targets of each employee from the departmental heads.
22 To receive performance appraisals in time.
23 To receive information on special/extraordinary performance by the employees.
24 To receive exit interview reports from the user depts.
Serious situation Average Good Excellent Total 0
Current status
Scope for improvement
 0
50
 1. HRD - Users 5. Prod - Purchase

2. MIS - Users 6. Prod - QA

3. Accounts - Users 7. Prod - Eng.

4. Mkg - Prod 8. QA - Purchase

9. Overview

2. MIS
Expectations of user depts. from MIS Score
25 Providing latest hardware & technology to all users.
26 Providing user friendly & efficient softwares for improving productivity.
27 Providing real time and on-line information on all important business transactions.
28 Providing tailor made software solutions to various departments.
29 Alarming user depts. regarding any potential harm from virus etc.
30 Taking preventive action for system maintenance.
31 Promptly resolving complaints of user depts.
32 Providing timely information to the decision makers.
33 Easy flow of timely & accurate information and proper networking with other user departments.
34 Maintaining uptodate backup for all records.
35 Contingency planning in case of system failure.
36 Providing training & development to users on new softwares and keeping them updated.
Serious situation Average Good Excellent Total 0

Expectations of MIS dept. from user depts. Score

37 To receive information on specific hardware requirements.
38 To receive information on specific software requirements.
39 To give feedback on existing performance of the systems.
Serious situation Average Good Excellent Total 0
Current status 0
 1. HRD - Users 5. Prod - Purchase

2. MIS - Users 6. Prod - QA

3. Accounts - Users 7. Prod - Eng.

4. Mkg - Prod 8. QA - Purchase

9. Overview

3. Accounts & Finance

Expectations of user depts. from Accounts & Finance Score
40 Efficient management of Working Capital.
41 Preparing fund flow statements for atleast 6 months & taking proactive action for short falls.
42 Preparing & communicating well defined financial authorities and responsibilities.
43 Timely payment of employees salaries, reimbursements & disbursements.
44 Timely payment to outside vendors & suppliers.
45 Timely payment of statutory dues.
46 Sending periodic information to all the employees regarding all advances & loans.
47 Sending periodic information regarding age wise account receivables status .
48 Providing user departments with information on budget versus actual expenditure.
49 Providing accurate and timely MIS
50 Prompt settlement of full & final cases .
51 Giving advise on taxation matters to concerned employees.
52 To co-ordinate with Departmental heads for taking corrective action on findings of internal audit.
Serious situation Average Good Excellent Total 0
 Expectations Accounts & Finance from user depts. Score
53 Timely submission of employees vouchers with supportings as per laid down policies of the co.
54 Timely submission of vendor bills as per purchase policy.
55 Prompt settlement of cash advances.
56 Receiving prior information for making high value payments.
57 Taking corrective action on the findings of the internal audit .
58 Prompt realization of accounts receivables.
59 Maintaining financial discipline and not to flout various policies of the company.
60 Take austerity measures and save money wherever possible .
61 Adherence to all the financial norms laid down by the company in various manuals and policies.
62 To spend company's money as if it is your own money.
Serious situation Average Good Excellent Total 0
Current status 0
Scope
 1. HRD - Users 5. Prod - Purchase

2. MIS - Users 6. Prod - QA

3. Accounts - Users 7. Prod - Eng.

4. Mkg - Prod 8. QA - Purchase

9. Overview

4. Marketing - Production
Expectations of Marketing from Production dept. Score
63 Supply of products conforming to customer's requirements.
64 Defect free production.
65 Timely availability of finished products.
66 Meeting quantity & time deadlines .
67 Co-ordination with marketing people at the time of production planning.
68 Intimating marketing department for any fluctuation in production costing well in advance.
69 Intimating marketing department for any anticipated delays in meeting deliveries & other terms.
70 Taking immediate remedial action on the deficiencies in the products highlighted by marketing dept.
Serious situation Average Good Excellent Total 0

Expectations of Production from Marketing dept. Score

71 To provide realistic estimates of month to month marketing plans and sales forecasts.
72 To intimate production dept well in advance about major fluctuations in the marketing plan.
73 To intimate production dept .regarding any specific / changed requirements of major customers.
74 To receive periodic MIS regarding unexecuted / cancelled orders.
75 To provide continuous feedback on the performance of the product.
76 To provide feedback on the performance of competitors products.
77 To facilitate involvement of important customers in the improvement plans if required.
78 To be an integral part of product improvement plans.
79 Minimizing instances of acceptance of product under concession.
Serious situation Average Good Excellent Total 0
Current status 0
 1. HRD - Users 5. Prod - Purchase

2. MIS - Users 6. Prod - QA

3. Accounts - Users 7. Prod - Eng.

4. Mkg - Prod 8. QA - Purchase

9. Overview

5. Production - Purchase
Expectations of Production from Purchase dept. Score
80 To provide uninterrupted and timely supply of raw materials / components as per production plan.
81 To ensure procurements as per specifications given by production & design dept.
82 To provide good quality of raw materials / components.
83 To arrange for materials immediately in case of sudden production demand.
84 To involve production department while evaluating the supplier's capability.
85 To enlist only those vendors who properly understand the requirements of production dept.
86 To arrange for training and development of vendors in close coordination with production dept.
87 To use feedback of production dept. in periodic performance evaluation of vendors.
Serious situation Average Good Excellent Total 0

Expectations of Purchase from Production dept. Score

88 Timely submission of a realistic production plan.
89 To receive clear specifications of materials / components.
90 To receive continuous feedback regarding quality of raw materials / supplier performance.
91 To receive continuous feedback regarding excess rework, scrap & wastage.
92 To receive intimation for any major variations in the production plan.
Serious situation Average Good Excellent Total 0
Current Status
0
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102
 1. HRD - Users 5. Prod - Purchase

2. MIS - Users 6. Prod - QA

3. Accounts - Users 7. Prod - Eng.

4. Mkg - Prod 8. QA - Purchase

9. Overview

6. Production - Quality Assurance

Expectations of Production from Quality Assurance dept. Score
Documenting quality system of the company with clear responsibility and authority.
Timely receipt of inspection results.
Timely authorization of product release.
Effective participation in decisions relating to concessions in product conformance.
Providing accurate assessment of causes of customer returns / complaints.
Timely receipt of results on internal quality audits.
Verification of corrective action.
Serious situation Average Good Excellent Total 0
Expectations of Quality Assurance from production dept. Score
Allowing agreed time-frame for inspection / authorization / product release.
Receipt of timely MIS on rework, repairs and rejections.
To follow defined processes, procedures and instructions.
Serious situation Average Good Excellent Total 0
Current status 0
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112
 1. HRD - Users 5. Prod - Purchase

2. MIS - Users 6. Prod - QA

3. Accounts - Users 7. Prod - Eng.

4. Mkg - Prod 8. QA - Purchase

9. Overview

7. Production - Engineering
Expectations of Production from Product Engineering dept. Score
Timely solution to problems relating to product engineering.
Adequate availability of production facilities.
Timely attendance of equipments faults / breakdowns.
Scheduling preventive maintenance / shut down maintenance in consultation with production dept.
Assisting in reducing production / handling and set-up times.
Serious situation Average Good Excellent Total 0
Expectations of Product Engineering from Production dept. Score
Defining production process correctly.
Making machines / equipments available for maintenance.
Following recall schedules for jigs & fixtures and dyes.
Not running machines with faults to meet production targets.
Ensuring self ( operator ) maintenance schedule.
Serious situation Average Good Excellent Total 0
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Serious situation

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120
 1. HRD - Users 5. Prod - Purchase

2. MIS - Users 6. Prod - QA

3. Accounts - Users 7. Prod - Eng.

4. Mkg - Prod 8. QA - Purchase

9. Overview

8. Quality Assurance - Purchase

Expectations of Quality Assurance from Purchase dept.
To supply raw materials and components as per specifications given by QA.
To involve QA department while evaluating the supplier's capability.
To enlist vendors in close consultations / coordination with QA Dept.
To involve QA dept. in training and development of vendors.
To use QA dept.feedback an integral part of performance evaluation of vendors.
Serious situation Average Good Excellent Total

Expectations of Purchase dept. from Quality Assurance dept.

To receive clear specifications of materials / components from QA.
To receive MIS on supplier performance.
To receive suggestions for improvement.
Score

Score

0
Current status 0
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 1. HRD - Users 5. Prod - Purchase

2. MIS - Users 6. Prod - QA

3. Accounts - Users 7. Prod - Eng.

4. Mkg - Prod 8. QA - Purchase

9. Overview

9. Overview

Total internal strength score 0

0-240 241-360 361-480 481-600

Serious situation Average Good Excellent

Evaluate your strengths & weaknesses.

You may at this stage like to have the list of all questions where you scored the lowest or highest marks.
Click on the arrow just above the score column to get the list of various options. Then click on the number
for which you want the list to be displayed. For example if you want to know the list of all questions where
you scored 1, click on 1, for 5 click on 5 and so on. Once the analysis is over click on (All) to display the
complete list once again.

Question Score Section

Recruitment and selection of right people. 0 USER-HRD
Timely placement & replacement of people. 0 USER-HRD
Facilitating training & development process as per the business / job needs. 0 USER-HRD
Facilitating design of attractive compensation / remuneration package. 0 USER-HRD
Facilitating employees with residential accommodation & basic infrastructure. 0 USER-HRD
Efficiently administer day to day activities like transportation, lunch, security, telephones etc. 0 USER-HRD
Career planning and growth of employees. 0 USER-HRD
To define & communicate all HR policies. 0 USER-HRD
To have well defined organization structure with clarity on authority and responsibility. 0 USER-HRD
Preparing employee welfare plans. 0 USER-HRD
To propagate reward schemes. 0 USER-HRD
To have transparent criteria for performance appraisal which is in agreement with KRA's of employees. 0 USER-HRD
Prompt & efficient handling of employee grievances. 0 USER-HRD
Decline in employee turnover ratio. 0 USER-HRD
Amicable and friendly relationships with labor unions. 0 USER-HRD
To receive proper manpower planning and budget in time. 0 HRD-USER
To receive required job profile / qualification & experience of the persons to be recruited. 0 HRD-USER
To receive specific requests for training and development. 0 HRD-USER
To adopt the value systems of the organization and to give their best to the organization. 0 HRD-USER
To receive periodic MIS from user depts. 0 HRD-USER
To receive the key result areas and targets of each employee from the departmental heads. 0 HRD-USER
To receive performance appraisals in time. 0 HRD-USER
To receive information on special/extraordinary performance by the employees. 0 HRD-USER
To receive exit interview reports from the user depts. 0 HRD-USER
Providing latest hardware & technology to all users. 0 USER-SYSTEMS
Providing user friendly & efficient softwares for improving productivity. 0 USER-SYSTEMS
Providing real time and on-line information on all important business transactions. 0 USER-SYSTEMS
Providing tailor made software solutions to various departments. 0 USER-SYSTEMS
Alarming user depts. regarding any potential harm from virus etc. 0 USER-SYSTEMS
Taking preventive action for system maintenance. 0 USER-SYSTEMS
Promptly resolving complaints of user depts. 0 USER-SYSTEMS
Providing timely information to the decision makers. 0 USER-SYSTEMS
Easy flow of timely & accurate information and proper networking with other user departments. 0 USER-SYSTEMS
Maintaining uptodate backup for all records. 0 USER-SYSTEMS
Contingency planning in case of system failure. 0 USER-SYSTEMS
Providing training & development to users on new softwares and keeping them updated. 0 USER-SYSTEMS
To receive information on specific hardware requirements. 0 SYSTEMS-USER
To receive information on specific software requirements. 0 SYSTEMS-USER
To give feedback on existing performance of the systems. 0 SYSTEMS-USER
Efficient management of Working Capital. 0 USER-ACCOUNTS
Preparing fund flow statements for atleast 6 months & taking proactive action for short falls. 0 USER-ACCOUNTS
Preparing & communicating well defined financial authorities and responsibilities. 0 USER-ACCOUNTS
Timely payment of employees salaries, reimbursements & disbursements. 0 USER-ACCOUNTS
Timely payment to outside vendors & suppliers. 0 USER-ACCOUNTS
Timely payment of statutory dues. 0 USER-ACCOUNTS
Sending periodic information to all the employees regarding all advances & loans. 0 USER-ACCOUNTS
Sending periodic information regarding age wise account receivables status . 0 USER-ACCOUNTS
Providing user departments with information on budget versus actual expenditure. 0 USER-ACCOUNTS
Providing accurate and timely MIS 0 USER-ACCOUNTS
Prompt settlement of full & final cases . 0 USER-ACCOUNTS
Giving advise on taxation matters to concerned employees. 0 USER-ACCOUNTS
To co-ordinate with Departmental heads for taking corrective action on findings of internal audit. 0 USER-ACCOUNTS
Timely submission of employees vouchers with supportings as per laid down policies of the co. 0 ACCOUNTS-USER
Timely submission of vendor bills as per purchase policy. 0 ACCOUNTS-USER
Prompt settlement of cash advances. 0 ACCOUNTS-USER
Receiving prior information for making high value payments. 0 ACCOUNTS-USER
Taking corrective action on the findings of the internal audit . 0 ACCOUNTS-USER
Prompt realization of accounts receivables. 0 ACCOUNTS-USER
Maintaining financial discipline and not to flout various policies of the company. 0 ACCOUNTS-USER
Take austerity measures and save money wherever possible . 0 ACCOUNTS-USER
Adherence to all the financial norms laid down by the company in various manuals and policies. 0 ACCOUNTS-USER
To spend company's money as if it is your own money. 0 ACCOUNTS-USER
Supply of products conforming to customer's requirements. 0 MKTG.-PROD
Defect free production. 0 MKTG.-PROD
Timely availability of finished products. 0 MKTG.-PROD
Meeting quantity & time deadlines . 0 MKTG.-PROD
Co-ordination with marketing people at the time of production planning. 0 MKTG.-PROD
Intimating marketing department for any fluctuation in production costing well in advance. 0 MKTG.-PROD
Intimating marketing department for any anticipated delays in meeting deliveries & other terms. 0 MKTG.-PROD
Taking immediate remedial action on the deficiencies in the products highlighted by marketing dept. 0 MKTG.-PROD
To provide realistic estimates of month to month marketing plans and sales forecasts. 0 PROD - MKG.
To intimate production dept well in advance about major fluctuations in the marketing plan. 0 PROD - MKG.
To intimate production dept .regarding any specific / changed requirements of major customers. 0 PROD - MKG.
To receive periodic MIS regarding unexecuted / cancelled orders. 0 PROD - MKG.
To provide continuous feedback on the performance of the product. 0 PROD - MKG.
To provide feedback on the performance of competitors products. 0 PROD - MKG.
To facilitate involvement of important customers in the improvement plans if required. 0 PROD - MKG.
To be an integral part of product improvement plans. 0 PROD - MKG.
Minimizing instances of acceptance of product under concession. 0 PROD - MKG.
To provide uninterrupted and timely supply of raw materials / components as per production plan. 0 PROD-PURCHASE
To ensure procurements as per specifications given by production & design dept. 0 PROD-PURCHASE
To provide good quality of raw materials / components. 0 PROD-PURCHASE
To arrange for materials immediately in case of sudden production demand. 0 PROD-PURCHASE
To involve production department while evaluating the supplier's capability. 0 PROD-PURCHASE
To enlist only those vendors who properly understand the requirements of production dept. 0 PROD-PURCHASE
To arrange for training and development of vendors in close coordination with production dept. 0 PROD-PURCHASE
To use feedback of production dept. in periodic performance evaluation of vendors. 0 PROD-PURCHASE
Timely submission of a realistic production plan. 0 PURCHASE-PROD
To receive clear specifications of materials / components. 0 PURCHASE-PROD
To receive continuous feedback regarding quality of raw materials / supplier performance. 0 PURCHASE-PROD
To receive continuous feedback regarding excess rework, scrap & wastage. 0 PURCHASE-PROD
To receive intimation for any major variations in the production plan. 0 PURCHASE-PROD
Documenting quality system of the company with clear responsibility and authority. 0 PROD-QA
Timely receipt of inspection results. 0 PROD-QA
Timely authorization of product release. 0 PROD-QA
Effective participation in decisions relating to concessions in product conformance. 0 PROD-QA
Providing accurate assessment of causes of customer returns / complaints. 0 PROD-QA
Timely receipt of results on internal quality audits. 0 PROD-QA
Verification of corrective action. 0 PROD-QA
Allowing agreed time-frame for inspection / authorization / product release. 0 QA-PROD
Receipt of timely MIS on rework, repairs and rejections. 0 QA-PROD
To follow defined processes, procedures and instructions. 0 QA-PROD
Timely solution to problems relating to production engineering. 0 PROD-ENG.
Adequate availability of production facilities. 0 PROD-ENG.
Timely attendance of equipments faults / breakdowns. 0 PROD-ENG.
Scheduling preventive maintenance / shut down maintenance in consultation with production dept. 0 PROD-ENG.
Assisting in reducing production / handling and set-up times. 0 PROD-ENG.
Defining production process correctly. 0 ENG-PROD
Making machines / equipments available for maintenance. 0 ENG-PROD
Following recall schedules for jigs & fixtures and dyes. 0 ENG-PROD
Not running machines with faults to meet production targets. 0 ENG-PROD
Ensuring self ( operator ) maintenance schedule. 0 ENG-PROD
To supply raw materials and components as per specifications given by QA. 0 QA-PURCHASE
To involve QA department while evaluating the supplier's capability. 0 QA-PURCHASE
To enlist vendors in close consultations / coordination with QA Dept. 0 QA-PURCHASE
To involve QA dept. in training and development of vendors. 0 QA-PURCHASE
To use QA dept.feedback an integral part of performance evaluation of vendors. 0 QA-PURCHASE
To receive clear specifications of materials / components from QA. 0 PURCHASE-QA
To receive MIS on supplier performance. 0 PURCHASE-QA
To receive suggestions for improvement. 0 PURCHASE-QA

Grand Total 0