Вы находитесь на странице: 1из 3

'Error: LCD List needs to be upgraded' Message Displays on the Computer in Windows during S...

HP Customer Care > HP Officejet Pro 8500 Wireless AII-in-One Printer - A909g

Page I of 3

'Error: LCD List needs to be upgraded' Message Dil in Windows during Scanning
Support details

Issue
When you try to scan using the product control panel, the message 'Error: LCDList to be upgraded' displays on the computer. The 'LCD list' is the list of potential scan destinations that displays on the printer. needs

The solution to this issue is to re-establish the connection between the computer and the printer, and then set up the scan destination list again, if necessary. Try the following solutions in the order presented. The solutions include restarting your computer, so consider bookmarking this page in your Web browser, so that you can easily return to it.

Solution one: Restart and reset


Follow these steps to restart your computer and reset the printer. 1. Restart your computer. 1. With the product turned on, unplug the power cord from the back of the product. 1. Unplug the power cord from the electrical outlet. 1. Wait 15 seconds. 1. Reconnect the power cord to the product, and then reconnect the power cord to the electrical outlet. 1. If the product does not automatically turn on, press the Power button

(@ ).

1. Wait a couple of minutes to make sure that the product is ready, and then try scanning again from the product control panel. If the issue persists, or if you want to make changes to the scan destination list, continue to Solution two.

Solution two: Set up the destination list


You must set up a list of potential scan destinations in order to start scans from the product. Follow these steps to fill out the destination list using the HP product software that you have: HP Solution Center or HP Director. Important: HP Solution Center and HP Director software versions vary, depending on the age of your product, and whether you installed updated software after the initial setup. For specific instructions on all the settings the software offers, click the Help button on the home screen or settings screens in HP Solution Center or HP Director. 1. Open the HP product software: Show all

I Hide

all

Windows

XP

It Click Start (., ), click All Programs, Center or HP Director.

click HP , and then click HP Solution

http://hI0025.wwwI.hp.comiewfrf/wc/document?docname=cO

1592085&cc=us&1c=en&d1c=en...

I 0/30120 I 0

'Error: LCD List needs to be upgraded' Message Displays on the Computer in Windows during S...

Page 2 of3

II

Windows

Vista

Click the Windows icon ( ), click Programs, Solution Center or HP Director.

click HP , and then click HP

II Windows

Click the Windows icon ( . ), click All Programs, Solution Center or HP Director. The HP product software opens. 1. Configure the software:

click HP ,and then click HP

II HP Solution II HP
If an 'Invalid Director

Center

Front panel list'

message displays on the computer, click OK.

1. Continue with the on-screen instructions to create a scan destinations list. If the scan destination list already displays in the right column, refresh the scan list by moving the list items to the source (left) column and then back to the destination column. 1. Try scanning again from the product control panel. If these steps resolved the issue, If the issue persists you do not need to continue troubleshooting.

, continue to the next solution.

Solution three: Make sure that the Digital Imaging Monitor (DIM) is running
1. Find the DIM icon (f@ ) in the notification area in the lower-right corner of the computer. You might have to click the Left arrow to expand the notification area.
o

If the DIM icon is present,

you can stop troubleshooting. continue to the next step in this procedure. and Ese keys at the same time.

If the DIM icon is not present,

1. On your computer keyboard, press the Ctrl , Shift, The Task Manager window opens. 1. Click the Processes box.

tab, and then select the Show processes

from all users check

1. Under Image Name, check whether hpqtra08 and hpqste08 services are running.
o

If the services are running, close the Task Manager window. You do not need to continue troubleshooting. If the services are not running, close the Task Manager window and continue to the next step in this procedure.

1. Open the Bin folder.

II Windows

XP

http://hl0025.wwwl.hp.com/ewfrf/wc/document?docname=c01592085&cc=us&lc=en&dlc=en...

10/30/2010

'Error: LCD List needs to be upgraded' Message Displays on the Computer in Windows during S...

Page 3 of 3

II

Windows Vista 7

II Windows

1. Double-click the hpqtra08.exe file. 1. When prompted, click Yes to restart the computer.

Cause
This issue might occur when new software is installed and the scan destination list is not updated.

Other solutions customers found helpful )} HP AII-in-One Products -- In Windows the Message 'An error occurred while communicating with scanning device' Displays When Scanning Share this .. Contact HP

~
2010 Hewlett-Packard Development Company, L.P.

http://hl0025.wwwl.hp.com/ewfrf/wc/document?docname=cO

1592085&cc=us&lc=en&dlc=en

...

10/30/2010

Вам также может понравиться