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HP Customer Care > HP Officejet Pro 8500 Wireless AII-in-One Printer - A909g
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'Error: LCD List needs to be upgraded' Message Dil in Windows during Scanning
Support details
Issue
When you try to scan using the product control panel, the message 'Error: LCDList to be upgraded' displays on the computer. The 'LCD list' is the list of potential scan destinations that displays on the printer. needs
The solution to this issue is to re-establish the connection between the computer and the printer, and then set up the scan destination list again, if necessary. Try the following solutions in the order presented. The solutions include restarting your computer, so consider bookmarking this page in your Web browser, so that you can easily return to it.
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1. Wait a couple of minutes to make sure that the product is ready, and then try scanning again from the product control panel. If the issue persists, or if you want to make changes to the scan destination list, continue to Solution two.
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'Error: LCD List needs to be upgraded' Message Displays on the Computer in Windows during S...
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Windows
Vista
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Click the Windows icon ( . ), click All Programs, Solution Center or HP Director. The HP product software opens. 1. Configure the software:
II HP Solution II HP
If an 'Invalid Director
Center
1. Continue with the on-screen instructions to create a scan destinations list. If the scan destination list already displays in the right column, refresh the scan list by moving the list items to the source (left) column and then back to the destination column. 1. Try scanning again from the product control panel. If these steps resolved the issue, If the issue persists you do not need to continue troubleshooting.
Solution three: Make sure that the Digital Imaging Monitor (DIM) is running
1. Find the DIM icon (f@ ) in the notification area in the lower-right corner of the computer. You might have to click the Left arrow to expand the notification area.
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you can stop troubleshooting. continue to the next step in this procedure. and Ese keys at the same time.
1. On your computer keyboard, press the Ctrl , Shift, The Task Manager window opens. 1. Click the Processes box.
1. Under Image Name, check whether hpqtra08 and hpqste08 services are running.
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If the services are running, close the Task Manager window. You do not need to continue troubleshooting. If the services are not running, close the Task Manager window and continue to the next step in this procedure.
II Windows
XP
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10/30/2010
'Error: LCD List needs to be upgraded' Message Displays on the Computer in Windows during S...
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Windows Vista 7
II Windows
1. Double-click the hpqtra08.exe file. 1. When prompted, click Yes to restart the computer.
Cause
This issue might occur when new software is installed and the scan destination list is not updated.
Other solutions customers found helpful )} HP AII-in-One Products -- In Windows the Message 'An error occurred while communicating with scanning device' Displays When Scanning Share this .. Contact HP
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http://hl0025.wwwl.hp.com/ewfrf/wc/document?docname=cO
1592085&cc=us&lc=en&dlc=en
...
10/30/2010