Tim Gillons

202.569.8687 ● timgillons@gmail.com ● www.eyeintim.com ● @eyeintim

Profile
Fancy-speak: Experienced, versatile, results-driven community, product, project and operations manager that thrives in cross-
functional, start-up
environments. Built, managed and led projects, teams, processes, customers and suppliers in mission-critical organizational
functions. Specialist in
the design, build & implementation of operational and financial infrastructure in both start-up and global environments.
Demonstrated ability to
thrive under ambiguity and just get things done.

Simple-speak: I solve problems, build things and lead people

Experience
July 2006 – Present JibJab Media Inc.
Venice, CA
Director, Community -- Director, Operations
Leading growth of industry-changing, web-based media company in to profitability, building and expanding it from 6 to 38+
employees
• Community
o Interaction
 Responsible for all design, content and conversation, including developing the JibJab “voice”, within the external
JibJab community channels: Wordpress blog, Facebook, Twitter, YouTube, MySpace
 Actively engaged in identifying new opportunities and strategies within the online social media world
o Outreach - Responsible for design, build, send and reporting for bi-weekly email newsletter sent to 3.4+MM
subscribers
o Support
 Built and manage Support team and infrastructure that supports all site activity including purchase revenue
 Rapidly expanded team by 400% to support short-term, burst-mode holiday site traffic increase
• Product Management
o Developed, designed and implemented specifications for both customer-facing and internal web pages, systems and
tools
o Chief community advocate and liaison to Product, Technology & Production teams
o Collaborated and provided input on specifications for all site form and function, including content, admin and store
pages
• Project Management
o Designed, implemented and managed entire customer support and operational infrastructure, utilizing innovative and
inexpensive systems and tools
o Implemented, optimized and maintain PayPal payment processing infrastructure, including all subscription and store
revenue flow
• Operations
o Manage team in charge of all office functions: purchasing, reception, build-out and maintenance
o Seamlessly planned and moved company from 2,000 to 10,000 sq. ft. facility, including the design and set-up of a
production studio
o Assisted in the establishment of Finance/HR department and continue to consult and assist in financial and HR
matters

May 2005 – July 2006 Yahoo! Inc. Sunnyvale,

CA
Program Manager
Global lead for the design, development, implementation and support of the Finance procurement program
• Program Manager for global Procurement program
o Surveyed financial and competitive landscape to identify best-in-class systems and processes
o Led ongoing product and process development and improvement
o Initiated and directed $1M project to re-design, upgrade and automate global procurement processes and systems
• Project Manager for implementation of procurement systems and processes in Asia
o Established teams in Taiwan, Hong Kong and South Korea
 o Worked with both in-country and US teams to balance local requirements with global processes standardization
o Trained local employees in use of systems and how to provide ongoing customer support for them
• Responsible for the deployment of Yahoo! processes and systems to acquired companies
• Lead compliance officer for Procurement group

January 2004 – April 2005 Yahoo!, Inc.

Sunnyvale, CA
Senior Manager of Technology Procurement
Head of technology purchasing and leader of process and systems improvements
• Led four person team responsible for $160MM+ in annual spend, achieving negotiated savings of $3MM+ per year
• Product Manager for the design, development and implemented of new purchasing system and processes in the US
o Complete life-cycle involvement and control
o Created and managed customer support infrastructure
o Designed web-based tools to assist in ongoing education and support
o Trained thousands of employees on proper processes and use of new systems

January 2003 – December 2003 Overture Services, Inc Pasadena,

CA
Manager of Technology Procurement
Directed four person team responsible for global technology purchasing and asset management, supporting 25 sites and 1,600
people worldwide.
• Led multiple contract negotiation teams in high dollar purchases of software, hardware and services
• Achieved negotiated savings of $1.5MM+ on spend of $40MM+ in 2003
• Project managed numerous initiatives designed to increase efficiencies, reduce costs and provide for increased reporting
capabilities
• Seamlessly integrated of multiple acquired companies
• Lead Procurement integration with acquiring company, Yahoo!, Inc.

January 2001 – December 2002 Independent Travel Various,

Earth
• Traveled to 29 countries on five continents
• Learned how to say “hello”, “yes”, “no” and “bathroom” in approximately 16 languages
• Writing book on experiences…eventually

June 1999 – December 2000 PayMyBills.com Pasadena,

CA
Director of Operations
Third employee at IdeaLab-spawned start-up online bill presentment and payment company that expanded to employ 220 people
and service 40,000+ customers within first year of launch.
• Program & Project Management
o Designed, implemented and managed entire bill presentment operation, including daily operations, partner
management, and resource development
o Intensive daily interaction and coordination with technology, marketing, finance, legal and customer service
departments
o Project managed multiple initiatives including internal/external software development and implementation, and
company-wide process improvement initiative
o Assisted company-wide business development, capital acquisition and partnering efforts
o Led flawless transition planning and merger of Operations department with acquiring company (Paytrust)
• Operational Efficiency and Improvement
o Processed 2MM+ bills and successfully scaled operation from 0 to 20,000 bills processed daily
o Reduced per unit processing costs by 90%
o Decreased processing turn-around time from 4 days to 1 day
o Participated in various cross-functional action teams to continually improve and refine company-wide and operational
processes
• Managing People
o Built and directly supervised team of 13 employees
o Primary liaison for outsourced processing vendor employing 200+ PayMyBills.com-dedicated people

April 1998 – June 1999 MCI-WorldCom Arlington,

VA
Senior Systems Analyst
Member of team responsible for the integration and maintenance of new enterprise software (SAP) for 5,000+ employees
nationwide.
• Successfully project managed implementation of multi-million dollar introduction of SAP to Northeast region, including design,
testing, launch and integration with current processes and systems
• Automated purchasing process to enable same day turn around from purchase request to purchase order placement
• Specialized in continuous process improvements in order to maximize benefit of new software and systems
• Trained hundreds of employees in the use of new systems, software and processes

May 1997 – April 1998 MCI-WorldCom Arlington,

VA
Contract Negotiator
• Developed, negotiated, implemented and maintained contracts to purchase corporate commodities
• Coordinated requirements with multiple departments including legal, technology and corporate
• Designed and launched processes to streamline and automate purchasing process on a regional and national basis
• Performed detailed cost analysis of all purchases

October 1992 – May 1997 Naval Air Systems Command

Arlington, VA
Contract Negotiator
• Developed, negotiated, implemented and maintained contracts to purchase major weapons systems for the U.S. Navy
• Performed detailed cost analysis and coordinated requirements with multiple departments including legal, engineering and
logistics
• Member of teams that negotiated billion dollar contracts to purchase the Predator Unmanned Aerial Vehicle and V-22 tilt-rotor
aircraft

Education
August 1988 – May 1992 James Madison University
Harrisonburg, VA
Bachelor of Science
• Major: Economics Minor: History
• Graduated magna cum laude with 3.6 overall GPA and 4.0 Minor GPA