Академический Документы
Профессиональный Документы
Культура Документы
Grahame Baker
Medway School of Engineering, Medway University Campus Pembroke, Chatham Maritime, Kent ME4 4TB tel: 01634 883302 fax: 01634 883153 http://www.greenwich.ac.uk email: G.Baker@greenwich.ac.uk
Operations Management 4th Edition (2002) by Roberta Russell & Bernard Taylor ISBN: 0130458791
Operation Managament 6 th Edition 2001 by Jay Heizer and Barry Render ISBN 0-13-18604-X
Operations Management (4 th Edition 2003) by Nigel Slack, Stuart Chambers and Robert Johnson ISBN 0273679066
OPERATIONS MANAGEMENT
MARKETING
FINANCE
Assuring Quality
Quality drives operational decisions. The level of quality a company seeks to achieve is a strategic decision that eventually determines how a product is made or a service is delivered. Designing products and services, designing and planning the production process, locating and developing the production facility, designing jobs and work activities, and planning and scheduling the flow of products throughout the system are all areas of operations management that are increasingly dominated by quality.