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INDEX BSNL ASPIRATION Why should you choose BSNL Mobile? BSNLs FACILITIES TO CUSTOMERS DO YOU KNOW THE CURRENT PREPAID MOBILE PLANS? GET TARIFF/USAGE DETAILS ON YOUR OWN STVs (Boosters) activation through SMS to 53733 KNOW YOUR DATA USAGE WHY STAND IN A QUEUE? ONLINE BILL PAYMENT, HASSLE FREE NOW! Choose Your Mobile Number GSM POSTPAID & PREPAID CURRENT PLANS Prepaid Plans: Life Time Second Minute General Anbu Jodi Student Special Jaijawan Roam Free New Nesam Special Postpaid Plans: Plan-99 Plan-175 Plan-225 Plan-325 Plan-525 Plan-725 Plan-1500 ISD Tariff Table Mobile Prepaid Topups & Usage Value Cost of dummy SIM Closed User Group (CUG) facility in Prepaid Mobile services Procedure for deletion/readmission of CUG is revised Special Tariff Vouchers (Boosters) - Groups Conditions for Multiple Use of Boosters (STVs) GSM PCO Tariff

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INDEX 2G & 3G DATA PLANS, TARIFF STRUCTURE & STVs GPRS/EDGE tariff applicable to 2G Data Card and Voice plans 3G Data Prepaid Plans Tariff 3G Data Postpaid Plans Tariff 2G/3G Data Plans for Pantel Yuva Data STV I-Pad Data Plans Reverse Bundling Scheme for 3G tablets sold under by the approved vendors CDMA Plans & Tariff BSNL Pariwar CDMA Promotional Plan BSNL Joy CDMA Promotional Plan Existing Prepaid Plans of CDMA Base Plan - CDMA Special Tariff Vouchers CDMA DATA STV in CDMA Topup Vouchers in CDMA Wi-Max Services Wi-Max Postpaid tariff GSM Mobile Value Added Services Express your heart through BSNL Tunes BSNL Name Tunes WATCH TV CHANNELS, VIDEOS ON THE MOVE ! YOUR MOBILE IS NOW MOBILE TV ! BSNL Bharatberry Services Unified Messaging Service on BSNL Mobile General Terms used in mobile services Blackout Days Blackberry Tariff Structures Current Affairs in GSM Mobile Telecom Consumer Charter of BSNL Contact Numbers of Circle Marketing Cell Back cover

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A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.
Mahatma Gandhi

BSNLs ASPIRATION
To be the leading Telecom Service Provider in India with global presence.
Index

To create a customer focused organization with excellence in sales, marketing and customer care. To leverage technology to provide affordable and innovative products/services across customer segments To provide a conducive work environment with strong focus on performance To establish efficient business processes enabled by IT

Dear BSNL Customer,


Know Your BSNL hand book will guide you to get information on various BSNL products & services. Facilities to customers viz. SMS Key words, SMS formats, general activation procedures for Prepaid Plans, Tariff & Bill details, BSNL Tunes, BSNL Live, Mobile TV and the current affairs more specifically available in Tamilnadu Circle. General terms used in mobile services are also finding a place in this handout. This will be much useful for better understanding and utilisation of BSNL Mobile Services.

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Why should you choose BSNL Mobile?


Index

All major towns and cities are covered through our network All major national and state highways are covered National and International SMS facility International roaming available for more than 300 networks across the world. The facility of one number roaming across the country Appropriate and reasonable tariff packages to suit every pocket Absolute transparency in billing. All regular features of cellular telephony, such as SMS as well as advanced features like MMS are available. 24 Hour helpline all across the country. The only Mobile service available throughout the country including Jammu and Kashmir and North Eastern states like Arunachal Pradesh, Nagaland and Mizoram.

BSNL Service Plus:


BSNL provides a number of Value Added Services. These services helps BSNL serve you better & enhance the ease & quality of communication thus bringing global connectivity at your doorstep.
VAS Services:

Voice Mail Service


Value Added Services SIM Based service SMS based Services

Short Message Service (SMS)


Group Messaging

National & International roaming Call forwarding


Corporate Virtual Private Network

Call conferencing
Friend and Family Talk

Call waiting and Call holding facility Unified Messaging Services: This provides Voice mail, FAX, e-mail, text to voice services on your mobile phone.
So stay in touch with your nears and dears by means you like the most. Wireless Application Protocol (WAP): Surf WAP enabled websites on Internet using this service.

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Index FACILITIES TO CUSTOMERS BSNL is offering plenty of facilities to its customers. Answers for the day-to-day queries, plan change, activation of various STVs of their own etc. are detailed here for the benefit and use of customers. DO YOU KNOW THE CURRENT PREPAID MOBILE PLANS? You may like to know the prepaid mobile plans and its tariff that are currently available. You can simply send SMS with the following Key Words to 53733 and know the details. Plan /Tariff Details To know about the current prepaid mobile plans available To know about the Life Time plan To know about the Second plan To know about the Minute plan To know about the Anbu Jodi Special plan To know about the Student Special plan To know about the Nesam Special plan To know about the Jai-Jawan plan To know about the Roamfree plan To know about 3G Data Plan To know about 2G Pan Tel plan Plan voucher 32 To know about 3G Pan Tel plan Plan voucher 52 Key Word PLAN PLANLIFETIME PLANSECOND PLANMINUTE PLANANBUJODI PLANSTUDENT SPECIAL PLANNESAM SPECIAL PLANJAIJAWAN PLANROAMFREE 3GDATA 2GPTPL 3GPTPL

SMS format : PLAN<PLAN NAME> TO 53733 e.g. : PLANNESAMSPECIAL to get the plan details of Nesam Special plan. Index GET TARIFF/USAGE DETAILS ON YOUR OWN. There are certain facilities/information which can be activated/obtained by you sending SMS TO 53733 with the following key words or to get the details in your mobile. The Key Words are as follows: Service in which applicable Postpaid Prepaid

Facility/Information To get Post paid Usage Charges To get Previous Month Bill Amount Plan Activation to Blackberry Services Plan To check GPRS Account Balance To check GPRS Account Balance Activation of Friends & Family with one Land Line Number (Note-1) Activation of Friends & Family with Land Line and/or Mobile Number (Note-2) Modification FFE number (not for FFL) Charge @ Rs.5/per number per modification To get details of available STV Vouchers for SMS To get details of available STV Vouchers for Voice Calls To get details of available STV Vouchers for GPRS

Key Word AMT BILL BISL/BISS/BISR Data2G Data3G FFL FFE FFM STVSMS STVVOICE STVGPRS

Prepaid

Prepaid

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To get details of available STV Vouchers for Data Card Facility/Information Prepaid Prepaid/ Postpaid Postpaid Prepaid Prepaid Prepaid Prepaid Prepaid SMS to 51123 3G DATA Usage Check through data card SIM/iPad To know the operators of the country on International Roaming To register email id for getting post paid invoices To know the last call details like Date, Type, Charge, Balance, Number and Duration To know the last five calls details like Date, Type, Charge, Balance, Number and Duration Choose your normal Mobile Number through SMS option. (xxxxx denotes any 3 to 5 ending digit of mobile number) For reservation of GSM Mobile Number If ex-member of the CUG wants to rejoin the group To install Bharatberry (Push Mail Client & PIM Sync) in mobile Handsets

STVDATA Key Word DATA3G<space>mobil e number of the DATA Card / iPAD IR<space>COUNTRY NAME EMAIL<space>Mail_ID LAST LAST FIVE NLIST XXXXX CONF<Number Chosen> CUG <SPACE> CUG ID (IN 5 DGITS) SUB BB

Do you know the easy way of activation of Plan Voucher (PV) through SMS to 53733? PV & PCV Details PV Rs.97 (for Student Special Plan) PV Rs.75 (for Anbujodi Plan) PV Rs. 29 (New Nesam Special 30 Days Validity) Easy way of Prepaid Plan Change through SMS to 53733: For the plans Second Minute New General Student Special Anbu Jodi New Nesam Special Roam Free SMS Key word MSEC MMINUTE MGEN MSTUDENT MANBU MNESAMSPL MROAM SMS Key word CONTINUE NESAMSPL30

Easy way of Postpaid Plan Change through SMS to 53733: For the plans Get Changed to the Postpaid Voice Plan Get the confirmation for change of post paid plan SMS Key word CHG <SPACE> <OLD PLAN NAME> <SPACE>NEW PLAN NAME> PLANXXXY

Index

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Index

Just dial the USSD Code and press Call Button in your mobile handset toget the following information.
Sl. No. 1 2 3 4 5 6 7 8 Details To know the Name of the plan, its validity and balance available To know the details of the booster of the Group 1, 2 & 3 To Know the details of the ISD Boosters used To know the data balance in ipad plan To know the Mobile Number of SIM in the Mobile Hand set To know IMSI To know the USSD service activated To know IMEI Code *123# *124# *124*2# *124*1# *888# *999# *456*00# *#06# Index

STVs (Boosters) activation through SMS to 53733


(While activating through SMS the amount equivalent to MRP minus Service Tax will be deducted from the main account)

(Note: For conditions of use of multiple boosters please refer to the inner pages where the detailed information is given)
MRP in Rs. inclusive of ST SPECIAL TARIFF VOUCHERS (BOOSTERS) Validity in Days

Key word for activation through SMS to 53733

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Free usage in Rs.NIL- O/G calls charges Local on-net 1p/Sec, Local Off-net 1.2p/Sec, STD On-net 1p/Sec, STD Offnet 1.2p/Sec, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan. (Applicable for
Lifetime, Second, Minute, General, Anbujodi and Roam-free plans only)

30

VOICE15

17

Free usage in Rs.NIL - O/G calls charges Local on-net 50p/Min, Local Off-net 60p/Min, STD On-net 50p/Min, STD Offnet 60/Min, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan.(Applicable for Lifetime,
Second, Minute, General, Anbujodi and Roam-free plans only)

30

VOICE17

28

31

Local/STD Rs.1.00/3minutes (On-NetBSNL N/W) and Rs.1.20 / 3 minutes OffNet (Other N/W) Free usage in Rs. NIL - O/G calls charges Local on-net 50p/Min, Local Off-net 60p/Min, STD On-net 50p/Min, STD Off-net 60/Min, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan.(Applicable for Lifetime, Second, Minute, General,
Anbujodi and Roam-free plans only)

30

VOICE28

90

VOICE31

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43

Free usage in Rs.NIL O/G calls charges Local on-net 1p/Sec, Local Off-net 1.2p/Sec, STD On-net 1p/Sec, STD Offnet 1.2p/Sec, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan.(Applicable for
Lifetime, Second, Minute, General, Anbujodi and Roam-free plans only)

90

VOICE43

44

Local Calls to any network @ 1p/2Second (For select plans currently available and Nesam plans) Local & STD calls On net Rs 0.20 /min (2G & 3G) Local On-net (BSNL N/W) Video calls 125 Minutes free Local calls On net @ Rs 0.10/ min Local calls from BSNL Mobile to BSNL Mobile @ 10 p/min, Local calls from BSNL Mobile to Landline/WLL/Other network @ 49p/min

30

VOICE44

47 57 65

30 30 30

VOICE47 VOICE57 VOICE65

99

30

VOICE99

132
164

Local Any Network @ 1p/2Sec


Unlimited Local/STD On-Net(BSNL N/W)

90 6 90

VOICE132
VOICE164

213

Local Any Network @ 30p/Min + UV Rs.50


Local Call Charges: i) To BSNL Mobile network @ Re.0.10/min ii) To landline/Wll/BSNL network @ Re.0.49/min To other network (LL/WLL/Mobile) @ Re.0.49/min Unlimited Local On-net (BSNL N/W) Unlimited Local on net (BSNL network) & 500 Minutes Local/STD free to any Network (2G & 3G) Unlimited Local On-net (BSNL N/W) Unlimited Local On-net (BSNL N/W) & 1500 Minutes Local/STD to any network On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS

VOICE213

290

90

VOICE290

344 574 894 1494 12

27 27 81 81 7

VOICE344 VOICE574 VOICE894 VOICE1494 SMS12

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19

Local/National 190 SMS free to any network On-net SMS @ 1P/SMS &Local/National Off-net SMS @10p/SMS On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS a)Local/National On-net SMS: 100 SMS per day FREE & b) Local/National Off-net SMS: 12p/SMS* On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS a)Local/National On-net SMS: 100 SMS per day FREE & b) Local/National Off-net SMS: 12p/SMS* Local/National 720 SMS free to any network 100MB GPRS usage for 1 day 200MB GPRS usage 500 MB GPRS usage for 30 days 1250 MB GPRS usage for 30 days 1.5 GB GPRS/EDGE usage for 30 days 5 GB GPRS usage for 30 days 6 GB GPRS usage for 90 days

SMS19

21

15

SMS21

33

30

SMS33

36

15

SMS36

54

60

SMS54

56

30

SMS56

72 7 14 54 98 125 270 302

30 1 3 25 30 30 30 90

SMS72 GPRS7 GPRS14 GPRS54 GPRS98 GPRS125 GPRS270 GPRS302

13

SMS Combo Voucher 50 SMS Free plus Rs.5 Usage Value (50 to 100 SMS per day SMS Charges as per plan. Beyond 100 SMS, 50p/SMS or SMS charge as per plan whichever is more is applicable. Both Local and National SMS).

COMBO13

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All features Combo STV (2G only) 100 local SMS plus 50MB Data + Rs.25 Usage Value. Voice Combo Voucher Local any network @ 30p/Min plus usage value Rs.20 Voice Combo Voucher STD any network 35p/Min plus Usage Value Rs.30 Voice Combo Voucher Local/STD any network 35p plus Usage Value Rs.40

COMBO62

71

30

COMBO71

169

30

COMBO169

219

45

COMBO219

Prepaid Blackberry Plans with STVs of 7 / 90 / 180 days validity can be activated by sending SMS message to 53733
S.No 1 2 3 4 BIS Lite BIS social BIS-C BIS regular Validity in days - 7 Name of Plan MRP Rs. 89 88 109 276 Validity in days - 90 1 2 3 4 1 2 3 4 BIS Lite BIS social BIS-C BIS regular BIS Lite BIS social BIS-C BIS regular 939 938 1213 3144 Validity in days - 180 1865 1864 2427 5956 BISL939 BISS938 BISC1213 BISR3144 BISL1865 BISS1864 BISC2427 BISR5956 Format for sending SMS. BISL91 BISS88 BISC109 BISR276

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KNOW YOUR DATA USAGE

Index 3G Data customers can get the data usage by sending SMS either from his Data Card or ipad, if they support SMS facility, or, from their BSNL or any other Operator mobile numbers by sending SMS, as detailed below: Instrument from where SMS to be sent SMS keyword Remarks SMS is to be given. to From DATACARD / DATA3G 53733 Free IPAD Press call/ Enter From IPAD *124*1# button DATA3G<space>mobile number From BSNL mobile of the DATA CARD/ iPAD in 10 53733 Free number digit DATA3G<space>mobile number Chargeable as per the From mobile number of of the DATA CARD/ iPAD in 10 9442253733 customers plan with any operator digit his operator Customer need not remove the SIM from Data Card/ iPAD and put it in his mobile/ iphone to check the usage. WHY STAND IN A QUEUE? ONLINE BILL PAYMENT, HASSLE FREE NOW! Pay bills online: You can avail online payment facility logging on to our web: www.bsnl.co.in you can view the latest bills and pay them online. You can get duplicate bill online for any mobile post-paid connection. Mobile prepaid online recharge, top-up and flexi-top-up are also available.
General/Corporate Customers of BSNL can access these features by following three simple steps, viz. Register, Add a Phone account and view & pay bills online. Quick Pay facility is also available without registration process.

Index

CHOOSE YOUR MOBILE NUMBER


BSNL Tamilnadu Circle has launched a special scheme called Choose Your Mobile Number in GSM prepaid service w.e.f. 16.12.2011. Under this scheme a customer can select his/her mobile number out of the list of about one lakh numbers available. Customers can logon to website http://tamilnadu.bsnl.co.in and go to the page of Choose Your Mobile Numbers by mouse click on the link available in the web page. Select the prepaid mobile number in the list under Choose Nos. A PIN number (Personal Identity Number) with 7 digits will be generated and sent to the customer on the mobile number entered in the web-page. Customer needs to input the 7 digit PIN to confirm the selection of the Mobile Number. Also, SMS option for selecting the normal mobile number is available for customers. BSNL customers should send SMS to 53733 and Non-BSNL customers should SMS to 9400012345. Any BSNL customer can get the list of spare numbers by sending SMS NLIST XXXXX to 53733 in which, XXXXX can be any 3 to 5 ending digit. A list of 10 spare numbers with matching XXXXX will be sent to the mobile number from which the request is initiated. Or NLIST to 53733. In this case, any 10 spare random numbers will be sent. For reservation of GSM numbers the Customer has to text as CONF <number chosen>to 53733 (BSNL) or 9400012345 (Non-BSNL). The number selected will be reserved for the subscriber for 72 hours within which the customer has to activate the selected number by approaching the nearest Customer Service Centre; otherwise, the reserved number will be cancelled and taken back to the spare list. 12 | P a g e

Index

GSM POSTPAID & PREPAID


PLANS & TARIFF, PLAN VOUCHERS, PLAN CONTINUATION VOUCHERS, TOP-UP VOUCHERS & SPECIAL TARIFF VOUCHERS
Name of the Sl.No. 1 2 3 4 5 6 7 Name of the Sl.No. 1 2 3 4 5 6 7 8 9

Post paid plans


Plan - 99 Plan - 175 Plan - 225 Plan - 325 Plan - 525 Plan - 725 Plan - 1500

Pre paid plans


Lifetime Second Minute New General Anbu Jodi Student Special Jai Jawan Roam Free New Nesam Special

Only three type of vouchers viz. Plan vouchers, Top up vouchers and Special Tariff Vouchers are made available through C-TOP UP ( and through SMS wherever applicable) in TN LSA. Plan Vouchers: PV is renamed as Plan Voucher which is used for enrolling a customer into a plan and extending the plan validity. Top-up Vouchers will offer only monetary value in rupees and nil validity. Special Tariff Vouchers - STVs: Boosters are named as Special Tariff Vouchers which are attached to different plans, tariff for different items and validity period of maximum 90 days.

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LIFETIME PREPAID PLAN TARIFF DETAILS


Sl. No. 1 2 Description Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher^ Free Voice Call in minutes On-net (BSNL) Free Voice Call in minutes Off-net (Non-BSNL) Free Video Call Local/STD ON-net(BSNL) Free Data Usage in MB Free P2P SMS in numbers Local National Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Minute Pulse Rate in Seconds Voice Call Charges: Local - on-net (BSNL) Rs./Minute Local Off-net (Non-BSNL) Rs./Minute Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD On-net (BSNL) Rs./Minute STD Off-net(Non-BSNL) Rs./Minute Reduced Call Charges on 1 BSNL number (Rs./Minute) ISD Call Charges Video Call Charges: Pulse Rate in Seconds Video Local On-net (BSNL) Rs./Minute Video Local Off-net(Non-BSNL) Rs./Minute Video STD on-net (BSNL) Rs./Minute Video STD off-net(Non-BSNL) Rs./Minute SMS Charges: Local Rs./SMS National Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Minute Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) STD - Off-net (Non-BSNL) Incoming Call Tariff Details Lifetime 20 59 7 15 39 20 10 NIL Nil Nil Nil 180 Subject to maximum of 180 days on pro rata basis using Topups MRP given in table separately. Through Plan Voucher 15 165 MRP Rs.230 in every Six Months 2G&3G 60 0.90 1.00 0.70 1.20 1.50 Not Applicable Refer the ISD Tariff Table 60 2.00 2.00 2.00 2.00 0.80 1.20 5.00 Free Free

3 4

5 6 7 8

9 10 11 12 13

14

15

16

1.00 1.00 1.50 1.50 1.00

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Sl. No.

17

18

19

20 21

Note

Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Min Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.

Tariff Details 1.50 1.50 5.00 NIL 2.00 As determined by Content Provider. 2.00 2.00 2.00 2.00 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.

Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60

* Life time validity of plan - Life Time Validity means the License Period of the Operator. The License Period for Cellular Services of BSNL is 20 years w. e. f. 29.02.2000. However, the License is understood to be renewable further on its expiry. (Note: To continue the lifetime plan the recharge conditions specified along with the plan should be fulfilled)

^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher.
.Financial

Implications:
100 100 200 208 300 312 400 416 500 520 1000 1040

Recharge Worth Rs. Minutes of Usage available (Rounded off)

Assumptions
1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls NonBSNL BSNL 5 7

For further details log on to www.tamilnadu.bsnl.co.in or call Toll free: 1503

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The validity period of

Lifetime plan

can be extended on pro rata basis as detailed below

subject to maximum of 180 days.

Sl. No. 1 2 3 4 5 6

MRP of TopUp(s) in Rs. 10 20 30 & 40 50,60,70,80 & 90 100 to 220 (in multiples of 10) 230 to 5500

Validity Extension in Days 9 Days 18 Days 27 Days 45 Days 90 Days 180 Days

STVs which are applicable to Lifetime/Saral Anant Plan to get Second plan or Minute plan tariff as detailed below:Sl.No 1 2 3 4(i) a b c d 4(ii) 5 Particulars MRP of STV (Incl Of S.Tax) Free usage in Rs. Tariff Validity O/G Call charges( Home LSA) Local On-Net Local Off-Net STD On-Net STD Off-Net Call charges while in National Roaming All other charges as per plan Second Plan 23 Nil 90 days 1.2p/sec 1.5p/sec 1.5p/sec 1.5p/sec Second plan Second plan Minute Plan 22 Nil 90 Days 60p/Min 70p/Min 60p/Min 70p/Min Minute Plan Minute Plan

Index

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SECOND - PREPAID PLAN TARIFF DETAILS


Sl. No.
1 2

Description
Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher^ Free Voice Call in seconds On-net (BSNL) Free Voice Call in seconds Off-net (Non-BSNL) Free Video Call Local/STD ON-net(BSNL) Free Data Usage in MB Free P2P SMS in numbers Local National Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Minute Pulse Rate in Seconds Voice Call Charges: Local - on-net (BSNL) Rs./Second Local Off-net (Non-BSNL) Rs./Second Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD On-net (BSNL) Rs./Second STD Off-net(Non-BSNL) Rs./Second Reduced Call Charges on 1 BSNL number (Rs./Minute) ISD Call Charges Video Call Charges: Pulse Rate in Seconds Video Local On-net (BSNL) Rs./Second Video Local Off-net(Non-BSNL) Rs./Second Video STD on-net (BSNL) Rs./Second Video STD off-net(Non-BSNL) Rs./Second SMS Charges: Local Rs./SMS National Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Minute Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) STD - Off-net (Non-BSNL) Incoming Call

Tariff Details
Second Plan 20 59 7 15 42 1200 600 NIL NIL NIL NIL 180 Through Plan Voucher Through Plan Voucher 15 165 Not applicable 2G&3G Second 0.012 0.015 0.50 0.012 0.015 Not Applicable Refer the ISD Tariff Table Second 0.04 0.04 0.04 0.04 0.80 1.20 5.00 Free Free

3 4

5 6 7 8

9 10 11 12 13

14

15

16

1.00 1.00 1.50 1.50 1.00

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Sl.No.

Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Second Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.

Tariff Details 1.50 1.50 5.00 NIL 2.00 As determined by Content Provider. 0.05 0.05 0.05 0.05 0.05 0.02 0.02 3.00 8.00 As determined by the content provider.

17

18

19

20 21

Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60

Note

^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. Financial Implications:
Recharge Worth Rs. 100 200 300 400 500 Minutes of Usage available (Rounded off) 126 252 378 504 631 Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls NonBSNL BSNL 5 7 1000

1261

For further details log on to www.tamilnadu.bsnl.co.in or call Toll free: 1503

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Index

MINUTE - PREPAID PLAN TARIFF DETAILS


Sl. No.
1 2

Description
Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher^ Free Voice Call in minutes On-net (BSNL) Free Voice Call in minutes Off-net (Non-BSNL) Free Video Call Local/STD ON-net(BSNL) Free Data Usage in MB Free P2P SMS in numbers Local National Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Minute Pulse Rate in Seconds Voice Call Charges: Local - on-net (BSNL) Rs./Minute Local Off-net (Non-BSNL) Rs./Minute Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD On-net (BSNL) Rs./Minute STD Off-net(Non-BSNL) Rs./Minute Reduced Call Charges on 1 BSNL number (Rs./Minute) ISD Call Charges Video Call Charges: Pulse Rate in Seconds Video Local On-net (BSNL) Rs./Minute Video Local Off-net(Non-BSNL) Rs./Minute Video STD on-net (BSNL) Rs./Minute Video STD off-net(Non-BSNL) Rs./Minute SMS Charges: Local Rs./SMS National Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Minute Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) STD - Off-net (Non-BSNL) Incoming Call

Tariff Details
Minute Plan 20 59 7 15 37 20 10 NIL NIL NIL NIL 180 Through Plan Voucher Through Plan Voucher 15 165 Not Applicable 2G&3G 60 0.60 0.70 0.50 0.60 0.70 Not Applicable Refer the ISD Tariff Table 60 2.00 2.00 2.00 2.00 0.80 1.20 5.00 Free Free

3 4

5 6 7 8

9 10 11 12 13

14

15

16

1.00 1.00 1.50 1.50 1.00

19 | P a g e

Sl.No.

17

18

Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Minute Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.

Tariff Details 1.50 1.50 5.00 NIL 2.00 As determined by Content Provider. 2.00 2.00 2.00 2.00 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.

19

20 21

Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60

Note

^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher.

Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 156 200 311 300 467 400 623 500 779 1000 1557

Assumptions
Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls NonBSNL BSNL 5 7

For further details log on to www.tamilnadu.bsnl.co.in or call Toll free: 1503


Index

20 | P a g e

GENERAL PREPAID PLAN TARIFF DETAILS


Sl. No. 1 2 Description Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher^ Free Voice Call in minutes On-net (BSNL) Free Voice Call in minutes Off-net (Non-BSNL) Free Video Call Local/STD ON-net(BSNL) Free Data Usage in MB Free P2P SMS in numbers Local National Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Minute Pulse Rate in Seconds Voice Call Charges: Local - Mobile* on-net (BSNL) Rs./Minute Local Mobile* Off-net (Non-BSNL) Rs./Minute Local Fixed**-On-net (BSNL) Rs./Minute Local Fixed**-Offnet (Non-BSNL) Rs./Minute Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD Mobile* On-net (BSNL) Rs./Minute STD Mobile* Off-net(Non-BSNL) Rs./Minute STD Fixed** On-net (BSNL) Rs./Minute STD Fixed** Off-net(Non-BSNL) Rs./Minute ISD Call Charges Video Call Charges: Pulse Rate in Seconds Video Local On-net (BSNL)/Off-net (Non-BSNL) Rs./Minute Video STD on-net (BSNL) / Off-net (Non-BSNL) Rs./Minute SMS Charges: Local On-net Rs./SMS Local Off-net Rs./SMS National On-net Rs./SMS National Off-net Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Minute Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) STD - Off-net (Non-BSNL) Incoming Call Tariff Details New General 20 59 7 15 175 75 75 NIL 55 25 25 180 Through Plan Voucher Through Plan Voucher 15 165 Not Applicable 2G&3G 60 0.60 0.70 0.60 0.90 0.40 0.60 0.70 0.60. 0.90 Refer the ISD Tariff Table 60 2.00 2.00 0.60 0.70 0.70 0.80 5.00 Free Free

3 4

5 6 7 8

9 10 11 12 13

14

15

16

1.00 1.00 1.50 1.50 1.00

21 | P a g e

Sl. No.

17

18

Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Pulse Rate Video Calls Rs./Minute Local On-net (BSNL) Rs. / Minute Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.

Tariff Details 1.50 1.50 5.00 NIL 2.00


As determined by Content Provider.

60 Sec. 2.00 2.00 2.00 2.00 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.

19

20 21

Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60

Note

^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. *Mobile = GSM & WLL-Mobile ; **Fixed = Landline & WLL-Fixed Financial Implications:
Recharge Worth Rs. 100 200 300 400 500 1000

Minutes of Usage available (Rounded off) 153 307 460 614 767 1535 Assumptions 2. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes of usage: (Freebies are not taken into account)
No. of Calls per 100 Minutes Mobile to Mobile Local Calls STD Calls BSNL 28 Non-BSNL 31 BSNL 6 Non-BSNL 8 Mobile to Fixed Local Calls STD Calls BSNL 15 Non-BSNL 5 BSNL 5 Non-BSNL 7

For further details log on to www.tamilnadu.bsnl.co.in or call Toll free: 1503

Index

22 | P a g e

ANBUJODI PREPAID TARIFF PLAN DETAILS


Sl. No. 1 2 Description Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher^ Free Voice Call in Seconds On-net (BSNL) Free Voice Call in Seconds Off-net (Non-BSNL) Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Second Pulse Rate in Second Voice Call Charges: Local - Mobile* on-net (BSNL) Rs./Second Local Mobile* Off-net (Non-BSNL) Rs./Second Local -Fixed** on-net (BSNL) Rs./Second Local -Fixed** off-net (Non-BSNL) Rs./Second Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD Mobile* - On-net (BSNL) Rs./Second STD Mobile* - Off-net (Non-BSNL) Rs./Second STD Fixed** - On-net (BSNL) Rs./Second STD Fixed** - Off-net(Non-BSNL) Rs./Second ISD Call Charges Video Call Charges: Pulse Rate in Seconds Video Local On-net (BSNL) Rs./Minute Video Local Off-net(Non-BSNL) Rs./Minute Video STD on-net (BSNL) Rs./Minute Video STD off-net(Non-BSNL) Rs./Minute Incoming SMS Charges: Local On-net (BSNL) Rs./SMS Local Off-net (BSNL) Rs./SMS National On-net (BSNL) Rs./SMS National Off-net (BSNL) Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Second Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) STD - Off-net (Non-BSNL) Incoming Call Tariff Details Anbu Jodi 20 59 7 15 75 2500 2500 90 Through Plan Voucher Through Plan Voucher 15 165 Not Applicable 2G&3G 1 0.012 0.015 0.012 0.018 0.40 0.012 0.015 0.012 0.018 Refer the ISD Tariff Table 60 2.00 2.00 2.00 2.00 NIL 0.60 0.70 0.70 0.80 5.00 Free Free 60 1.00 1.00 1.50 1.50 1.00

3 4

5 6 7 8

9 10 11 12 13

14

15

16

Index

23 | P a g e

Sl. No.

17

18

Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Seconds Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.

Tariff Details 0.85 0.90 5.00 NIL 2.00 As determined by Content Provider. 0.05 0.05 0.05 0.05 0.05 0.02 0.02 3.00 8.00 As determined by the content provider.

19

20 21

Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60

Note

Special Feature: Under this Anbu Jodi Plan Local Voice call to 1 BSNL Fixed / WLL (Fixed/Limited Mobility) number in his/her own name free upto 30 minutes / day. Call charge, beyond these 30 minutes, is normal call charges as applicable. ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. *Mobile = GSM & WLL-Mobile ; **Fixed = Landline & WLL-Fixed.

1. Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 200 300 400 500 1000

125

250

374

499

624

1248

Assumptions 3. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 STD Calls BSNL 6 Non-BSNL 8 Local Calls BSNL 15 Non-BSNL 5 BSNL 5 Mobile to Fixed STD Calls Non-BSNL 7

For further details log on to www.tamilnadu.bsnl.co.in or call Toll free: 1503

Index

24 | P a g e

STUDENT SPECIAL PREPAID TARIFF PLAN DETAILS


Sl. No. 1 2 Description Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher^ Free Voice Call in Minutes On-net (BSNL) Free Voice Call in Minutes Off-net (Non-BSNL) Free Data Usage in MB Free ON-NET (BSNL) P2P SMS in numbers Local National Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Minute Pulse Rate in Seconds Voice Call Charges: Local Mobile* - on-net (BSNL) Rs./Minute Local Mobile* - Off-net (Non-BSNL) Rs./Minute Local Fixed** On-net (Non-BSNL) Rs./Minute Local Fixed** Off-net (Non-BSNL) Rs./Minute Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD Mobile* On-net (BSNL) Rs./Minute STD Mobile* On-net (BSNL) Rs./Minute STD Fixed ** On-net(BSNL) Rs./Minute STD Fixed ** Off-net(Non-BSNL) Rs./Minute ISD Call Charges Video Call Charges: Pulse Rate in Seconds Video Local On-net (BSNL) Rs./Minute Video Local Off-net(Non-BSNL) Rs./Minute Video STD on-net (BSNL) Rs./Minute Video STD off-net(Non-BSNL) Rs./Minute Incoming call SMS Charges: Local On-net (BSNL) Rs./SMS Local Off-net (Non-BSNL) Rs./SMS National On-net (BSNL) Rs./SMS National Off-net (BSNL) Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Minute Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) Tariff Details Student Special 20 59 7 15 97 45 45 45 20 20 180 Through Plan Voucher Through Plan Voucher 15 165 Not Applicable 2G&3G 60 0.50 0.70 0.50 0.90 Refer Special Feature^ 0.50 0.80 0.50 0.90 Refer the ISD Tariff Table 60 2.00 2.00 2.00 2.00 NIL 0.05 0.15 0.50 0.60 5.00 Free Free

3 4

5 6 7 8

9 10 11 12 13

14

15

16

1.00 1.00 1.50

25 | P a g e

Sl. No.
STD - Off-net (Non-BSNL) Incoming Call

Description

Tariff Details
1.50 1.00

SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Minute Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.

0.60 0.70 5.00 NIL 2.00 As determined by Content Provider. 2.00 2.00 2.00 2.00 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.

17

18

19

20 21

Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60

Note

Special Feature: Under this Student Special Plan Reduced Call Charges to 5 Friends and Family Local numbers while in home LSA: 3 On-net numbers (BSNL) at 15 paise/Minute and 2 Off-net (Non-BSNL) numbers at 35 paise per minute ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. *Mobile=GSM & WLL-Mobile ; **Fixed = Landline & WLL-Fixed

Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 170 200 340 300 510 400 680 500 850 1000 1701

Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage. Freebies are not taken into account:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 BSNL 15 Mobile to Fixed Local Calls Non-BSNL 5 BSNL 5 STD Calls Non-BSNL 7

For further details log on to www.tamilnadu.bsnl.co.in or call Toll free: 1503

Index

26 | P a g e

JAI JAWAN PREPAID PLAN TARIFF DETAILS


Sl. No. 1 2 Description Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher^ Free Voice Call in Seconds On-net (BSNL) in Seconds Off-net (Non-BSNL) in Seconds Free Data Usage in MB Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Second Pulse Rate in Seconds Voice Call Charges: Local - Mobile/Fixed on-net (BSNL) Rs./Second Local Mobile/Fixed Off-net (Non-BSNL) Rs./Second Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD Mobile/Fixed On-net (BSNL) Rs./Second STD Mobile/Fixed Off-net(Non-BSNL) Rs./Second ISD Call Charges Video Call Charges: Pulse Rate in Seconds Video Local On-net (BSNL) Rs./Minute Video Local Off-net(Non-BSNL) Rs./Minute Video STD on-net (BSNL) Rs./Minute Video STD off-net(Non-BSNL) Rs./Minute Video incoming calls SMS Charges: Local Rs./SMS National Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Minute Pulse Rate (Seconds) Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) STD - Off-net (Non-BSNL) Incoming Call Tariff Details Jai Jawan 20 59 7 15 98

3 4

5 6 7 8

3125 3125 10 30 Through Plan Voucher Through Plan Voucher 15 165 Not Applicable 2G&3G Second 0.012 0.015 0.40 0.012 0.015 Refer the ISD Tariff Table 60 1.50 1.50 1.50 1.50 Free 0.60 0.70 5.00 Free Free Minute 60 1.00 1.00 1.00 1.00 1.00

9 10 11 12 13

14

15

16

27 | P a g e

Sl.No.

17

18

19

20 21

Note

Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Second Pulse Rate (Second) Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.

Tariff Details 0.75 0.75 5.00 NIL 2.00


As determined by Content Provider.

1 0.05 0.05 0.05 0.05 0.05 0.02 0.02 5.00 8.00


As determined by the content provider.

Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60

Special Feature: Under this Jai Jawan Plan, 20 minutes per day free voice call to 2 BSNL mobile / Fixed / WLL numbers (combined) anywhere in the country while in home LSA / National Roaming. ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. Financial Implications: Recharge Worth Rs. 100 200 300 400 500 100 Minutes of Usage available (Rounded off) 126 252 378 504 631 1261 Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls STD Calls Local Calls Non-BSNL 5 BSNL 5 Mobile to Fixed STD Calls Non-BSNL 7

BSNL Non-BSNL BSNL Non-BSNL BSNL 28 31 6 8 15 For further details log on to www.tamilnadu.bsnl.co.in or call Toll free: 1503

Index

28 | P a g e

ROAM FREE PREPAID PLAN TARIFF DETAILS


Sl. No. 1 2 Description Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher^ Free Voice Call in Seconds On-net (BSNL) Free Voice Call in Seconds - Off-net (Non-BSNL) Free Data Usage in MB Free P2P SMS in numbers Local National Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Second Pulse Rate in Seconds Voice Call Charges: Local Mobile* - on-net (BSNL) Rs./Second Local Mobile* - off-net (Non-BSNL) Rs./Second Local Fixed** - on-net (BSNL) Rs./Second Local Fixed **-Off-net (Non-BSNL) Rs./Second Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD Mobile*- On-net (BSNL) Rs./Second STD Mobile*- Off-net (Non-BSNL) Rs./Second STD Fixed**- On-net(BSNL) Rs./Second STD Fixed** - Off-net(Non-BSNL) Rs./Second ISD Call Charges Video Call Charges: Pulse Rate in Second Video Local On-net (BSNL) Rs./Minute Video Local Off-net(Non-BSNL) Rs./Minute Video STD on-net (BSNL) Rs./Minute Video STD off-net(Non-BSNL) Rs./Minute Incoming call SMS Charges: Local On-net (BSNL)Rs./SMS Local Off-net (Non-BSNL) Rs./SMS National On-net (BSNL) Rs./SMS National Off-net (Non-BSNL) Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Minute Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) Tariff Details Roam Free Plan 20 59 7 15 199 4500 4500 50 25 25 180 Through Plan Voucher Through Plan Voucher 15 165 Not Applicable 2G&3G Second 0.012 0.015 0.012 0.015 0.40 0.012 0.015 0.012 0.015 Refer the ISD Tariff Table 1 0.04 0.04 0.04 0.04 NIL 0.60 0.70 0.70 0.80 5.00 Free Free 60 Seconds 1.00 1.00 1.50

3 4

5 6 7 8

9 10 11 12 13

14

15

16

29 | P a g e

Sl. No.

17

18

Description STD - Off-net (Non-BSNL) Incoming Call SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Second Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.

Tariff Details 1.50 0.00/1.00 $ 0.80 0.90 5.00 NIL 2.00 As determined by Content Provider. 0.05 0.05 0.05 0.05 0.00 /0.05 $ 0.02 0.02 3.00 8.00 As determined by the content provider.

19

20 21

Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60

Note

$ Free while roaming in BSNL network, in other case Re.1/- per Minute for voice call & Re.0.05 per Second for video calls will be charged. *Mobile=GSM & WLL-Mobile **Fixed = Landline& WLL-Fixed ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 200 300 400 500 1000

126

252

378

504

631

1261

Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage. Freebies are not taken into account:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 STD Calls BSNL 6 Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls BSNL 5 Non-BSNL 7

For further details log on to www.tamilnadu.bsnl.co.in or call Toll free: 1503

Index

30 | P a g e

NEW NESAM SPECIAL PREPAID PLAN TARIFF DETAILS


Sl. No. 1 2 Description Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher/Plan Continuation Voucher Free Voice Call in Minutes On-net (BSNL) Free Voice Call in seconds Off-net (Non-BSNL) Free Video Call Local/STD ON-net(BSNL) Free Data Usage in MB Free P2P SMS in numbers Local SMS/month National Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Minute Pulse Rate in Seconds Voice Call Charges: Local - on-net (BSNL) Rs./Second Local Off-net (Non-BSNL) Rs./Second Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD On-net (BSNL) Rs./Second STD Off-net(Non-BSNL) Rs./Second Reduced Call Charges on 1 BSNL number (Rs./Minute) ISD Call Charges Video Call Charges: Pulse Rate in Minute Video Local On-net (BSNL) Rs./Minute Video Local Off-net(Non-BSNL) Rs./Minute Video STD on-net (BSNL) Rs./Minute Video STD off-net(Non-BSNL) Rs./Minute SMS Charges: Local Rs./SMS National Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Second Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) STD - Off-net (Non-BSNL) Incoming Call Tariff Details New Nesam Special 20 59 7 15 29 50 NIL 200 NIL 30 Through Plan Voucher Through Plan Voucher 15 165 Not applicable 2G&3G Second 0.01 0.012 Refer Special feature* 0.01 0.012 Refer Special feature* Refer the ISD Tariff Table Minute 1.00 1.50 1.00 1.50 0.50 0.60 5.00 Free Free

3 4

5 6 7 8

9 10 11 12 13

14

15

16

0.012 0.012 0.012 0.012 0.012

31 | P a g e

Sl.No.

Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Minute Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.

Tariff Details 0.70 0.70 5.00 NIL 2.00 As determined by Content Provider. 1.00 1.50 1.00 1.50 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.

17

18

19

20 21

Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60

Note

*Special Feature: Friends & Family Any 5 numbers of any network within Tamilnadu (including Chennai District) charges applicable @ 20 paise / Minute for on-net (BSNL) numbers and 40 paise / Minute for off-net (Non-BSNL) numbers. ^Freebies

are to be consumed within 30 days from the date of activation of Plan Voucher.

Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 154 200 308 300 462 400 616 500 769 100 1539

Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 BSNL 15 Mobile to Fixed Local Calls Non-BSNL 5 STD Calls BSNL 5 NonBSNL 7

For further details log on to www.tamilnadu.bsnl.co.in or call Toll free: 1503

Index

32 | P a g e

PLAN 99 POSTPAID TARIFF DETAILS


Sl. No. 1 2 Description Name of Plan Starter Pack: Cost of Normal SIM in Rs. Cost of USIM in Rs. Activation Charge in Rs. Validity of SIM in Days Refundable Security Deposit in Rs. Local + STD Local + STD + ISD Local + STD + ISD + International Roaming Fixed Monthly Charge in Rs. Freebies: Free Calls worth in Rs. Free Local Minutes (On-net) Free STD Minutes (On-net) Free Local/National SMS in numbers Free Incoming Calls on Roaming in Minutes Free Outgoing Calls on Roaming in Minutes Free GPRS Usage in Home LSA in MB Voice Call Pulse Rate in Seconds Local On-net Rs. Per Minute Local Off-net Rs. Per Minute Local - Reduced Call Charges Rs. Per Minute Local - Night Calling (Own net work) STD On-Net Rs. Per Minute STD Off-Net Rs. Per Minute STD - Reduced Call Charge Rs. Per Minute STD Night Calling Own Network Rs. Per Minute ISD call charges SMS: SMS Local (On-Net/Off-Net) Rs./SMS SMS National (On-Net/Off-Net) Rs./SMS SMS International Rs./SMS SMS Delivery Report Roaming: Local - Voice Call - On-Net/Off-Net Rs./Minute STD Voice Call On-Net/Off-Net Rs. Minute Incoming Voice Call Rs./Minute SMS Local/National Rs./SMS SMS International Rs./SMS Optional 3G Services (without additional FMC) Freebies Free Data usage in MB Video Calls (Home LSA) Rs./Minute Local Video Calls Rs./Minute STD Video Calls Rs./Minute Roaming Video Call Outgoing Local/STD Rs./Minute Roaming Video Call Incoming Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (Except APN BSNL Stream) Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (For APN BSNL Stream) Plan Tariff Plan 99 20 59 100 7 500 2000 5000 99 NIL 75 75 100 NIL NIL NIL 60 0.49 0.59 0.20 Not Applicable 0.59 0.59 Not Applicable Not Applicable Refer ISD Tariff Table 0.49 0.49 5.00 Free 1.00 1.00 1.00 1.00 5.00 NIL 0.70 1.00 1.50 1.00 1p/10KB 0.0025 p/10KB

4 5

10 11

33 | P a g e

Sl. No.

Description

Plan Tariff

CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 80 26-249 60 Group size: 250-599 40 600-999 20 12 More than 999 NIL Postpaid Zonal CUG 03-25 180 26-249 160 Group 250-599 140 size: 600-999 120 More than 999 100 Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.

Financial Implications:
Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) Service Tax @ 12.36 Estimated Monthly Bill in Rs. (Rounded off) 100 99.00 2.16 101.16 12.50 114 200 99.00 44.47 143.47 17.73 161 300 99.00 86.78 185.78 52.96 209 400 99.00 134.40 233.40 28.84 262 500 99.00 189.10 288.10 35.60 324 1000 99.00 462.60 561.60 69.41 631

Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
Local BSNL Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL

Mobile to Fixed
STD Non-BSNL

28

31

15

Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value.
For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503 Index

34 | P a g e

PLAN 175 POSTPAID TARIFF DETAILS


Sl. No. 1 2 Description Name of Plan Starter Pack: Cost of Normal SIM in Rs. Cost of USIM in Rs. Activation Charge in Rs. Validity of SIM in Days Refundable Security Deposit in Rs. Local + STD Local + STD + ISD Local + STD + ISD + International Roaming Fixed Monthly Charge in Rs. Freebies: Free Calls worth in Rs. Free Local Minutes (On-net) Free STD Minutes (On-net) Free Local/National SMS in numbers Free Incoming Calls on Roaming in Minutes Free Outgoing Calls on Roaming in Minutes Free GPRS Usage in Home LSA in MB Voice Call Pulse Rate in Seconds Local On-net Rs. Per Minute Local Off-net Rs. Per Minute Local - Reduced Call Charges Rs. Per Minute Local - Night Calling (Own net work) STD On-Net Rs. Per Minute STD Off-Net Rs. Per Minute STD - Reduced Call Charge Rs. Per Minute STD Night Calling Own Network Rs. Per Minute ISD call charges SMS: SMS Local (On-Net/Off-Net) Rs./SMS SMS National (On-Net/Off-Net) Rs./SMS SMS International Rs./SMS SMS Delivery Report Roaming: Local - Voice Call - On-Net/Off-Net Rs./Minute STD Voice Call On-Net/Off-Net Rs. Minute Incoming Voice Call Rs./Minute SMS Local/National Rs./SMS SMS International Rs./SMS Optional 3G Services (without additional FMC) Freebies Free Data usage in MB Video Calls (Home LSA) Rs./Minute Local Video Calls Rs./Minute STD Video Calls Rs./Minute Roaming Video Call Outgoing Local/STD Rs./Minute Roaming Video Call Incoming Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (Except APN BSNL Stream) Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (For APN BSNL Stream) Plan Tariff Plan 175 20 59 100 7 500 2000 5000 175 100 NIL NIL 125 NIL NIL 100 60 0.30 0.50 Not Applicable Not Applicable 0.50 0.50 Not Applicable Not Applicable Refer ISD Tariff Table 0.50 0.50 5.00 Free 1.00 1.00 1.00 1.00 5.00 100 0.70 1.00 1.50 1.00 1p/10KB 0.0025/10KB

4 5

10 11

35 | P a g e

Sl. No.

Description CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999

Plan Tariff

12

80 60 40 20 NIL 180 160 140 120 100

Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.

Financial implications:
Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) Service Tax @ 12.36 Estimated Monthly Bill in Rs. (Rounded off) 100 175.00 0 175.00 21.63 197 200 175.00 0 175.00 21.63 197 300 175.00 24.20 199.00 24.59 224 400 175.00 65.60 240.60 29.73 270 500 175.00 107.00 282.00 34.86 317 1000 175.00 314.00 489.00 60.44 549

Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: No. of Calls per 100 Minutes Mobile to Mobile
Local BSNL Non-BSNL BSNL STD Non-BSNL BSNL

Mobile to Fixed
Local Non-BSNL BSNL STD Non-BSNL

28 31 6 8 15 5 5 7 Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value. For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index

36 | P a g e

PLAN 225 POSTPAID TARIFF DETAILS


Sl. No. 1 2 Description Name of Plan Starter Pack: Cost of Normal SIM in Rs. Cost of USIM in Rs. Activation Charge in Rs. Validity of SIM in Days Refundable Security Deposit in Rs. Local + STD Local + STD + ISD Local + STD + ISD + International Roaming Fixed Monthly Charge in Rs. Freebies: Free Calls worth in Rs. Free Local Calls Free STD Calls Free Local/National SMS in numbers Free Incoming Calls on Roaming in Minutes Free Outgoing Calls on Roaming in Minutes Free GPRS Usage in Home LSA in MB Voice Call Pulse Rate in Seconds Local On-net Rs. Per Second Local Off-net Rs. Per Second Local - Reduced Call Charges Rs. Per Second Local - Night Calling (Own net work) Rs. / Second STD On-Net Rs. Per Second STD Off-Net Rs. Per Second STD - Reduced Call Charge Rs. Per Minute STD Night Calling Own Network Rs. Per Minute ISD call charges SMS: SMS Local (On-Net/Off-Net) Rs./SMS SMS National (On-Net/Off-Net) Rs./SMS SMS International Rs./SMS SMS Delivery Report Roaming: Local - Voice Call - On-Net/Off-Net Rs./Second STD Voice Call On-Net/Off-Net Rs. /Second Incoming Voice Call Rs./Second SMS Local/National Rs./SMS SMS International Rs./SMS Optional 3G Services (without additional FMC) Freebies Free Data usage in MB Video Calls (Home LSA) Rs./Minute Local Video Calls Rs./Minute STD Video Calls Rs./Minute Roaming Video Call Outgoing Local/STD Rs./Minute Roaming Video Call Incoming Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (Except APN BSNL Stream) Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (For APN BSNL Stream) Plan Tariff Plan 225 20 59 100 7 500 2000 5000 225 NIL 9000 sec. 3000 sec. 150 NIL NIL 200 1 second 0.010 0.012 0.005 50% 0.012 0.012 Not Applicable 50% Refer ISD Tariff Table 0.40 0.60 5.00 Free 0.012 0.012 0.012 0.80 5.00 150 0.70 1.00 1.50 1.00 1p/10KB

4 5

10

11

0.0025/10KB

37 | P a g e

Sl. No.

Description
CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 More than 999 Postpaid Zonal 03-25 26-249 Group 250-599 size: 600-999 More than 999

Plan Tariff

12

70 50 30 10 NIL 170 150 130 110 100

Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.

Financial implications:
Estimated Bill Calculation Minutes. Of Use 100 200 300 400 500 1000

A. Fixed Charge B. Variable Charge

225.00 0.00

225.00 5.00

225.00 66.00

225.00 133.00

225.00 200.00

225.00 534.00

Total (Fixed + Variable)

225.00

230.00

291.00

358.00

425.00

759.00

Service Tax @ 12.36

27.81

28.43

35.97

44.25

52.53

93.81

Estimated Monthly Bill in Rs. (Rounded off)

253

258

327

402

478

853

Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
Local BSNL Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL

Mobile to Fixed
STD Non-BSNL

28

31

15

2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value. For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503 Index

38 | P a g e

PLAN 325 POSTPAID TARIFF DETAILS


Sl. No. Description Plan Tariff

1 2

4 5

10 11

Name of Plan Starter Pack: Cost of Normal SIM in Rs. Cost of USIM in Rs. Activation Charge in Rs. Validity of SIM in Days Refundable Security Deposit in Rs. Local + STD Local + STD + ISD Local + STD + ISD + International Roaming Fixed Monthly Charge in Rs. Freebies: Free Calls worth in Rs. Free Local Calls Free STD Calls Free Local/National SMS worth Rs. Free Incoming Calls on Roaming in Minutes Free Outgoing Calls on Roaming in Minutes Free GPRS Usage in Home LSA in MB Voice Call Pulse Rate in Seconds Local On-net Rs. Per Minute Local Off-net Rs. Per Minute Local - Reduced Call Charges Rs. Per Minute Local - Night Calling (Own net work) Rs. / Minute STD On-Net Rs. Per Minute STD Off-Net Rs. Per Minute STD - Reduced Call Charge Rs. Per Minute STD Night Calling Own Network Rs. Per Minute ISD call charges SMS: SMS Local (On-Net/Off-Net) Rs./SMS SMS National (On-Net/Off-Net) Rs./SMS SMS International Rs./SMS SMS Delivery Report Roaming: Local - Voice Call - On-Net/Off-Net Rs./ Minute STD Voice Call On-Net/Off-Net Rs. / Minute Incoming Voice Call Rs./ Minute SMS Local/National Rs./SMS SMS International Rs./SMS Optional 3G Services (without additional FMC) Freebies Free Data usage in MB Video Calls (Home LSA) Rs./Minute Local Video Calls Rs./Minute STD Video Calls Rs./Minute Roaming Video Call Outgoing Local/STD Rs./Minute Roaming Video Call Incoming Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (Except APN BSNL Stream) Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (For APN BSNL Stream)

Plan 325 20 59 100 7 500 2000 5000 325 250 NIL NIL 40 NIL NIL 250 15 0.30 0.50 0.20 50% 0.50 0.50 Not Applicable 50% Refer ISD Tariff Table 0.50 0.50 5.00 Free 0.50 0.50 0.50 0.80 5.00 175 0.70 1.00 1.50 1.00 1p/10KB 0.0025/10KB

39 | P a g e

Sl. No.

12

Description CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999

Plan Tariff

50 30 10 NIL NIL 150 130 110 90 70

Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff . The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.

Financial implications: Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) Service Tax @ 12.36
Estimated Monthly Bill in Rs. (Rounded off)

100 325.00 0.00 325.00 40.17 365

200

300

400

500

1000 325.00 314.00 639.00 78.98 718

325.00 325.00 325.00 325.00 0.00 0.00 0.00 0.00

325.00 325.00 325.00 325.00 40.17 365 40.17 365 40.17 365 40.17 365

Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
BSNL Local Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL

Mobile to Fixed
STD Non-BSNL

28 31 6 8 15 5 5 7 2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above
For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503

40 | P a g e

Index

PLAN 525 POSTPAID TARIFF DETAILS


Sl. No. 1 2 Description Name of Plan Starter Pack: Cost of Normal SIM in Rs. Cost of USIM in Rs. Activation Charge in Rs. Validity of SIM in Days Refundable Security Deposit in Rs. Local + STD Local + STD + ISD Local + STD + ISD + International Roaming Fixed Monthly Charge in Rs. Freebies: Free Calls worth in Rs. Free Local Calls Free STD Calls Free Local/National SMS worth Rs. Free Incoming Calls on Roaming in Minutes Free Outgoing Calls on Roaming in Minutes Free GPRS Usage in Home LSA in MB Voice Call Pulse Rate in Seconds Local On-net Rs. Per Minute Local Off-net Rs. Per Minute Local - Reduced Call Charges Rs. Per Minute Local - Night Calling (Own net work) Rs. / Minute STD On-Net Rs. Per Minute STD Off-Net Rs. Per Minute STD - Reduced Call Charge Rs. Per Minute STD Night Calling Own Network Rs. Per Minute ISD call charges SMS: SMS Local (On-Net/Off-Net) Rs./SMS SMS National (On-Net/Off-Net) Rs./SMS SMS International Rs./SMS SMS Delivery Report Roaming: Local - Voice Call - On-Net/Off-Net Rs./ Minute STD Voice Call On-Net/Off-Net Rs. / Minute Incoming Voice Call Rs./ Minute SMS Local/National Rs./SMS SMS International Rs./SMS Optional 3G Services (without additional FMC) Freebies Free Data usage in MB Video Calls (Home LSA) Rs./Minute Local Video Calls Rs./Minute STD Video Calls Rs./Minute Roaming Video Call Outgoing Local/STD Rs./Minute Roaming Video Call Incoming Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (Except APN BSNL Stream) Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (For APN BSNL Stream) Plan Tariff Plan 525 20 59 100 7 500 2000 5000 525 425 NIL NIL 40 200 100 500 15 0.30 0.40 0.20 Free 0.50 0.50 Not Applicable 50% Refer ISD Tariff Table 0.30 0.50 5.00 Free 0.50 0.50 0.50 0.80 5.00 250 0.70 1.00 1.50 1.00 1p/10KB 0.0025/10KB

4 5

10 11

41 | P a g e

Sl. No.

Description CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999

Plan Tariff

12

0 0 0 0 0 100 80 60 40 20

Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.

Financial implications: Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) 100 525.00 0.00 525.00 200 525.00 0.00 525.00 300 525.00 0.00 525.00 400 525.00 0.00 525.00 500 525.00 0.00 525.00 1000 525.00 0.00 525.00

Service Tax @ 12.36


Estimated Monthly Bill in Rs. (Rounded off)

64.89 590.00

64.89 590.00

64.89 590.00

64.89 590.00

64.89 590.00

64.89 590.00

Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
Local BSNL NonBSNL BSNL STD NonBSNL BSNL Local NonBSNL BSNL

Mobile to Fixed
STD Non-BSNL

28

31

15

2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value.

For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503

Index

42 | P a g e

PLAN 725 POSTPAID TARIFF DETAILS


Sl. No.
1 2

Description
Name of Plan Starter Pack: Cost of Normal SIM in Rs. Cost of USIM in Rs. Activation Charge in Rs. Validity of SIM in Days Refundable Security Deposit in Rs. Local + STD Local + STD + ISD Local + STD + ISD + International Roaming Fixed Monthly Charge in Rs. Freebies: Free Calls worth in Rs. Free Local Calls Free STD Calls Free Local/National SMS worth Rs. Free Incoming Calls on Roaming in Minutes Free Outgoing Calls on Roaming in Minutes Free GPRS Usage in Home LSA in MB Voice Call Pulse Rate in Seconds Local On-net Rs. Per Minute Local Off-net Rs. Per Minute Local - Reduced Call Charges Rs. Per Minute Local - Night Calling (Own net work) Rs. / Minute STD On-Net Rs. Per Minute STD Off-Net Rs. Per Minute STD - Reduced Call Charge Rs. Per Minute STD Night Calling Own Network Rs. Per Minute ISD call charges SMS: SMS Local (On-Net/Off-Net) Rs./SMS SMS National (On-Net/Off-Net) Rs./SMS SMS International Rs./SMS SMS Delivery Report Roaming: Local - Voice Call - On-Net/Off-Net Rs./ Minute STD Voice Call On-Net/Off-Net Rs. / Minute Incoming Voice Call Rs./ Minute SMS Local/National Rs./SMS SMS International Rs./SMS Optional 3G Services (without additional FMC) Freebies Free Data usage in MB Video Calls (Home LSA) Rs./Minute Local Video Calls Rs./Minute STD Video Calls Rs./Minute Roaming Video Call Outgoing Local/STD Rs./Minute Roaming Video Call Incoming Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (Except APN BSNL Stream) Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (For APN BSNL Stream)

Plan Tariff
Plan 725 20 59 100 7 500 2000 5000 525 NIL UNLIMITED* 1500 MINUTES* 500 300 200 6GB 60 0.00 0.40 Not Applicable Free 0.40 0.50 Free Free Refer ISD Tariff Table 0.00/0.30 0.40 5.00 Free 0.50 0.50 0.50 0.80 5.00 500 0.70 1.00 1.50 1.00 1p/10KB 0.0025/10KB

4 5

10 11

43 | P a g e

Sl. No.

Description

Plan Tariff

CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 12 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999 *Free calls are allowed in own network from home LSA only.

Not Applicable

80 60 40 20 0

Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.

Financial implications:
Estimated Bill Calculation
Minutes. Of Use 100 200 300 400 500 1000

A. Fixed Charge B. Variable Charge

725.00 19.40

725.00 38.80

725.00 58.20

725.00 77.60

725.00 97.00

725.00 194.00

Total (Fixed + Variable)

744.40

763.80

783.20

802.60

822.00

919.00

Service Tax @ 12.36 Estimated Monthly Bill in Rs. (Rounded off)

92.01

94.41

96.80

99.20

101.59

113.59

836

858

880

902

924

1033

Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
BSNL Local Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL

Mobile to Fixed
STD Non-BSNL

28 31 6 8 15 5 5 7 2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value.

For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index

44 | P a g e

PLAN 1500 POSTPAID TARIFF DETAILS


Sl. No. 1 2 Description Name of Plan Starter Pack: Cost of Normal SIM in Rs. Cost of USIM in Rs. Activation Charge in Rs. Validity of SIM in Days Refundable Security Deposit in Rs. Local + STD Local + STD + ISD Local + STD + ISD + International Roaming Fixed Monthly Charge in Rs. Freebies: Free Calls worth in Rs. Free Local Calls Free STD Calls Free Local/National SMS worth Rs. Free Incoming Calls on Roaming in Minutes Free Outgoing Calls on Roaming in Minutes Free GPRS Usage in Home LSA in MB Voice Call Pulse Rate in Seconds Local On-net Rs. Per Minute Local Off-net Rs. Per Minute Local - Reduced Call Charges Rs. Per Minute Local - Night Calling (Own net work) Rs. / Minute STD On-Net Rs. Per Minute STD Off-Net Rs. Per Minute STD - Reduced Call Charge Rs. Per Minute STD Night Calling Own Network Rs. Per Minute ISD call charges SMS: SMS Local (On-Net/Off-Net) Rs./SMS SMS National (On-Net/Off-Net) Rs./SMS SMS International Rs./SMS SMS Delivery Report Roaming: Local - Voice Call - On-Net/Off-Net Rs./ Minute STD Voice Call On-Net/Off-Net Rs. / Minute Incoming Voice Call Rs./ Minute SMS Local/National Rs./SMS SMS International Rs./SMS Optional 3G Services (without additional FMC) Freebies Free Data usage in MB Video Calls (Home LSA) Rs./Minute Local Video Calls Rs./Minute STD Video Calls Rs./Minute Roaming Video Call Outgoing Local/STD Rs./Minute Roaming Video Call Incoming Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (Except APN BSNL Stream) Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (For APN BSNL Stream) Plan Tariff Plan 1500 20 59 100 7 500 2000 5000 525 NIL UNLIMITED* UNLIMITED* 2000 UNLIMITED* 300 6GB 60 0.00 0.20 Not Applicable Free 0.00 0.30 Not Applicable Free Refer ISD Tariff Table 0.00/0.30 0.40 5.00 Free 0.30 0.30 0.00 0.80 5.00 1024 0.70 1.00 1.50 1.00 1p/10KB 0.0025/10KB

4 5

10 11

45 | P a g e

Sl. No.

Description

Plan Tariff

CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 12 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999 *Free calls are allowed in own network from home LSA only.

Not Applicable

Not Applicable

Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.

Financial implications:
Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) Service Tax @ 12.36 Estimated Monthly Bill in Rs. (Rounded off) 100 1500.00 10.00 1510.00 186.63 1697 200 1500.00 20.00 1520.00 187.87 1708 300 1500.00 30.00 1530.00 189.10 1719 400 1500.00 40.00 1540.00 190.34 1730 500 1500.00 50.00 1550.00 191.58 1742 1000 1500.00 100.00 1600.00 197.76 1798

Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
BSNL Local Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL

Mobile to Fixed
STD Non-BSNL

28 31 6 8 15 5 5 7 2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value.

For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503

Index

46 | P a g e

ISD Tariff for All GSM/CDMA & WLL Prepaid and Postpaid Customers except Life Time Validity Customers enrolled before 30-12-2011
Sl No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 Name of the country/Destination Afghanistan African Republic Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua & Barbuda Argentina Armenia Aruba Ascension Island Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Revised ISD Tariff in Rs./Min 15 45 14 15 12 14 10 15 35 10 12 12 15 125 10 10 15 14 10 9 15 15 10 15 15 12 9 12 40 15 10 15 12 40 15 12 12 15 6 15 14 25 Sl No. 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 Name of the country/Destination Chad Chile China Colombia Comoros Mayotte Congo Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Diego Garcia Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Faeroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Revised ISD Tariff in Rs./Min 15 12 12 12 40 20 40 12 12 80 10 12 12 100 45 12 15 50 15 10 14 15 15 40 15 40 15 25 10 10 12 20 15 40 12 10 15 25 10 40 12 25

47 | P a g e

Index Sl No.
85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129

Name of the country/Destination


Guam Guatemala Guinea and Guinea Bissau Guyana Haiti Honduras Hong Kong Hungary Iceland Indonesia INMARSAT Iran Iraq Ireland Israel Italy Ivory Coast Jamaica Japan Jordan Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos Latvia Lebanon Lesotho Liberia Libya Lithuania Liechtenstein Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Mariana Islands Marshall Islands

Revised ISD Tariff in Rs./Min


12 12 40 14 15 12 10 12 12 10 450 12 10 12 12 12 15 14 12 12 10 10 40 15 10 12 12 20 15 15 15 20 15 25 15 12 15 40 12 7 40 15 12 12 15

Sl No.
130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174

Name of the country/Destination


Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Monteserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands Netherlands Antilles New Zealand New Caledonia Nicaragua Nigeria Niue Island North Korea Northern Mariana Islands Norway Oman Pakistan PALAU Palestine Panama Papua N Guinea Paraguay Peru Philippines Poland Portugal Puerto Rico Qatar Reunion Island Romania Russia Rwanda SAMOA

Revised ISD Tariff in Rs./Min


25 20 10 40 12 15 12 25 12 25 14 20 14 15 15 40 9 10 15 12 14 12 12 45 35 12 14 16 12 30 30 12 45 12 12 12 10 10 12 12 25 10 12 12 40

For further details please log on our web: tamilnadu.bsnl.co.in

48 | P a g e

Index

TOP-UP VOUCHERS
The usage value of Topups through CTopup / Paper voucher is as given below:

Denominations of TUs MRP(incl.of S.Tax) 10 20 30 40 50 55 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280

USAGE VALUE (MRP - 12.36% Service TaxProcessing fee*+ Bonus usage value) 7.90 15.80 23.70 32.60 41.50 45.95 50.40 59.30 68.20 77.10 86.00 94.90 103.80 112.70 121.60 130.50 139.40 148.30 157.20 166.10 175.00 183.90 192.80 201.70 210.60 219.50 228.40 237.30 246.20

Denominations of TUs MRP(incl.of S.Tax) 290 300 310 320 330 340 350 360 370 380 390 400 410 420 430 440 450 460 470 480 490 500 510 520 530 540 550 560 570

USAGE VALUE (MRP - 12.36% Service TaxProcessing fee*+ Bonus usage value) 255.10 264.00 272.90 281.80 290.70 299.60 308.50 317.40 326.30 335.20 344.10 353.00 361.90 370.80 379.70 388.60 397.50 406.40 415.30 424.20 433.10 442.00 450.90 459.80 468.70 477.60 486.50 495.40 504.30

49 | P a g e

Index 580 590 600 610 620 630 640 650 660 670 680 690 700 710 720 730 740 750 760 770 780 790 800 810 820 830 840 850 860 870 880 890 900 910 920 930 940 950 960

513.20 522.10 531.00 539.90 548.80 557.70 566.60 575.50 584.40 593.30 602.20 611.10 620.00 628.90 637.80 646.70 655.60 664.50 673.40 682.30 691.20 700.10 709.00 717.90 726.80 735.70 744.60 753.50 762.40 771.30 780.20 789.10 798.00 806.90 815.80 824.70 833.60 842.50 851.40

970 980 990 1000 1010 1020 1030 1040 1050 1060 1070 1080 1090 1100 3300 5500

860.30 869.20 878.10 887.00 895.90 904.80 913.70 922.60 931.50 940.40 949.30 958.20 967.10 976.00 3500 6000

*Processing fee not exceeding ten percent of maximum retail price of top up voucher or three rupees, whichever is less, levied towards administrative cost for each top up voucher. Index

50 | P a g e

Cost of dummy SIM


The cost of dummy (replacement) SIM has been revised as follows: 2G SIM card: Rs.100 /3G SIM card: Rs.139/-

Index

Five ISD STVs can be used concurrently.


The promotional offer of ISD STVs have been made as permanent ISD STVs and are grouped as Group V under multiple use of STVs (Boosters) with the special feature, that, all the 5 ISD STVs can be used concurrently. Hence, the available STVs (Booster cards) have been grouped into 5 different groups, viz. Group-I- General, Group-II Unlimited Local/ STD voice, Group-III-SMS, Group-IV GPRS & Group-V ISD STVs. 2G or 3G customer can use maximum of 9 or 8 boosters simultaneously, i.e. one booster each from Group I, II, III, IV (only for 2G) and 5 boosters from Group - V at the same time with effect from 15.10.2011.

Closed User Group (CUG) facility in Prepaid Mobile services: CUG Facility for all Prepaid Plans is available in Tamilnadu Circle.
Activation procedure for New CUG creation: The request from individual customers should be submitted to CSC The New Group creation or addition/deletion of new/old numbers in the Group will be done by CSC. All existing commercial formalities with respect to SIM will be adhered to along with CAF entry by CSC. In case of above said New customers, normal procedure of activation in Sancharsoft like Virgin SIM Rs.20/- and PV of Plan Chosen by Customer - CUG rent (Rs.80 or Rs.60) CUG for existing customers: After obtaining request letter from the customer, they can either be added to the existing group or allowed to form a new group. Their FNF will be Three and all the STVs availed by the customers will be carried forward even after forming the group for that particular customer. 1. CUG validity shall be fixed as 30/31 days (calendar month based) from the date of enrolment for the all the customers and the rent of Rs.80 or Rs. 60 will be deducted upfront only. CUG will be provided if sufficient balance in customers account is available. 2. While in CUG Group, the customer will enjoy the CUG facilities and base plan of the member of the CUG with sufficient balance in customers account. If CUG rental failure occurs (due to insufficient balance in the account) and if his plan validity does not exist, the customer will be pushed to GP1. 3. Customer should keep his/her main plan validity intact always with sufficient balance for CUG rent deduction. 4. If any of the group members is not having sufficient balance in his account, for advance rent for that month, system will wait for the next 3 consecutive days for at least the amount equal to the rental component and deduct the amount. If deduction is not possible, the customer Group ID will be removed and customers cannot enjoy CUG benefits and will be treated like a normal customer in the parent plan. 5. If an ex-member of the CUG group wants to rejoin the group, he/she may give SMS to 53733, indicating his Group ID as given below CUG<space> CUG ID (in 5 digits)

51 | P a g e

6. CUG group size will be checked at the end of the month. Accordingly the rent will be deducted on the next day (i.e. 1st day of subsequent month). The rent component will be changed as per the existing group size. 7. Rent for CUG service will be calendar based irrespective of the enrolling date. 8. If a new customer joins the group, after the first day of the calendar month, he will be charged upfront according to the size of the group he has joined. If there is any change in the group size from Group-1 to Group-2 because of his addition, the rent will be deducted for the new customer only as per the changed group size. The new Group size CUG rent is applicable for rest of the customers in the group only from the next calendar month. 9. NO NEGATIVE balance is allowed for these CUG numbers. 10. If any member of the CUG is on ROAMING, the roaming charges will as per the plan and no free calls are allowed within CUG. Note:
All customers in CUG groups will be intimated through SMS about the facility & monthly deduction of talk value so that sufficient balance of talk value is available for extension on monthly basis. The above tariff/procedure is subject to any change/modification as per Corporate Office orders, issued from time to time.

Procedure for deletion/readmission of CUG is revised.

Index

The following revised procedure is implemented in TN Circle w.e.f 27-02-12 to delete or re-admit a CUG customer from or into a CUG group. Deletion of Number from CUG Group (by Principal GSM number only) For deletion of a number from the CUG Group, the SMS has to be initiated by the Principal GSM Number only, since the Person designated as Principal GSM Number might have planned for SIZE of the Group towards his commitment for the monthly rental component .The syntax for this is DEL<space>CUG_ID<space>GSM NUMBER TO BE DELETED to 53733. IMPORTANT: If the number had been deleted on receipt of SMS from the Principal Number, re-admission is allowed only on receipt of SMS from Principal number.

Re-Admission of ex-CUG Number (who is deleted due to insufficient balance) At present the re-admission of CUG number into CUG group is entertained only if the SMS request is received from the Principal Number. Now it is decided to readmit ex-CUG customer even if the SMS request is originated from exCUG Customer himself (instead of from the Principal Number), using the following syntax. READMIT<space>CUG_ID to 53733 On receipt of the SMS, IN shall validate the number and the CUG Group ID. If they are correct and if the customer is having sufficient balance, number will be readmitted into the CUG Group after deducting the rent for the CUG group for that month. Customer will be sent SMS regarding re-admission as Your mobile number is readmitted in the CUG group with ID Number

52 | P a g e

If the validation fails, then also a suitable SMS will be sent to the customer. i.e. Your request for readmission is rejected as (a) CUG-Id is not correct (b) insufficient balance for CUG rent deduction . Pl top up immediately and submit the request for readmission Change of Principal GSM Number for a Particular CUG Group Provision for change of Principal GSM Number for a Particular CUG Group is made available in the front end of Sancharsoft and it can be done only at the CSC where the CUG Group was created. This will be done on getting a written request from the Principal GSM Customer only.

Index

Special Tariff Vouchers GROUPED FOR MULTIPLE USES.


STVs (BOOSTERs) in different groups:
(While activating through SMS the amount equivalent to MRP minus Service Tax will be deducted from the main account)

Index

MRP in Rs. inclusive of ST

SPECIAL TARIFF VOUCHERS (BOOSTERS)

Validity in Days

Key word for activation through SMS to 53733

Group which it belongs

15

Free usage in Rs.NIL- O/G calls charges Local on-net 1p/Sec, Local Off-net 1.2p/Sec, STD On-net 1p/Sec, STD Off-net 1.2p/Sec, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan. (Applicable for
Lifetime, Second, Minute, General, Anbujodi and Roam-free plans only)

30

VOICE15

G1

17

Free usage in Rs.NIL - O/G calls charges Local on-net 50p/Min, Local Off-net 60p/Min, STD On-net 50p/Min, STD Off-net 60/Min, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan.(Applicable for
Lifetime, Second, Minute, General, Anbujodi and Roam-free plans only)

30

VOICE17

G1

22

STV for Life/Saral Anant Plan only - MRP of STV (Incl of S. Tax) - Tariff Validity O/G Call charges (Home LSA) Local OnNet/Off-net @ 60p/Min - Local Off-Net, STD On-Net/Off-Net @ 70p/Min. All other charges as per Minute plan. STV for Life/Saral Anant Plan only- MRP of STV (Incl of S. Tax) - Tariff Validity O/G Call charges (Home LSA) Local OnNet @ 1.2p/sec - Local Off-Net, STD OnNet/Off-Net @ 1.5p/sec. All other charges as per Second plan.

90

Not applicable

G1

23

90

Not applicable

G1

53 | P a g e

28

Local/STD Rs.1.00/3minutes (On-NetBSNL N/W) and Rs.1.20 / 3 minutes OffNet (Other N/W)

30

VOICE28

G1

31

Free usage in Rs. NIL - O/G calls charges Local on-net 50p/Min, Local Off-net 60p/Min, STD On-net 50p/Min, STD Off-net 60/Min, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan.(Applicable for
Lifetime, Second, Minute, General, Anbujodi and Roam-free plans only)

90

VOICE31

G1

43

Free usage in Rs.NIL O/G calls charges Local on-net 1p/Sec, Local Off-net 1.2p/Sec, STD On-net 1p/Sec, STD Off-net 1.2p/Sec, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan.(Applicable for
Lifetime, Second, Minute, General, Anbujodi and Roam-free plans only)

90

VOICE43

G1

44 47 59 65 71

Local Calls to any network @ 1p/2Second (For select plans currently available and Nesam plans) Local & STD calls On net Rs 0.20 /min (2G & 3G) Unlimited Local/STD On-net (BSNL N/W) Night calling (11PM to 06 AM) Local calls On net @ Rs 0.10/ min Voice Combo Voucher Local any network @ 30p/Min plus usage value Rs.20 Local calls from BSNL Mobile to BSNL Mobile @ 10 p/min, Local calls from BSNL Mobile to Landline/WLL/Other network @ 49p/min Combo STV (Voice, SMS, Video & Data) in 2G services, 1) Voice Call (Local/STD) onnet (BSNL N/W) 30p/min and Off-net (Other N/W) 50p/min. SMS @ 10p/SMS, Free data usage of 1000 MB 350 Minutes Local/STD Any-network Local & STD Voice Calls On-net (bSNL N/W) 10p/Min & Off-net (Other N/W) 30p/Min. Voice Combo Voucher STD any network 35p/Min plus Usage Value Rs.30 Voice Combo Voucher Local/STD any network 35p plus Usage Value Rs.40

30 30 15 30 30

VOICE44 VOICE47 Not applicable VOICE65 COMBO71

G1 G1 G1 G1 G1

99

30

VOICE99

G1

105

30

COMBO105

G1

135 152 169 219

30 30 30 45

Not applicable Not applicable COMBO169 COMBO219

G1 G1 G1 G1

54 | P a g e

290

Local Call Charges: i) To BSNL Mobile network @ Re.0.10/min ii) To landline/Wll/BSNL network @ Re.0.49/min To other network (LL/WLL/Mobile) @ Re.0.49/min Unlimited Local On-net (BSNL N/W) Combo STV (Voice, SMS, Video & Data) in 2G services, 1) Voice Call (Local/STD) onnet (BSNL N/W) 30p/min and Off-net (Other N/W) 50p/min., Video Call to any network 70p/Min., SMS @ 10p/SMS, Free data usage of 1000 Mbin 3G services Local Call On-net (BSNL N/W) unlimited, Off-net (Other N/W) local calls 1500 minutes FREE Unlimited Local On-net (BSNL N/W)

90

VOICE290

G1

344

27

VOICE344

G1

345

30

Not applicable

G1

699 894

30 81

Not applicable VOICE894

G1 G1

574
1494 34 57 164 12

Unlimited Local On-net and 500 Min free Local/STD calls Any-net Unlimited Local On-net and 1500 Min free Local/STD calls Any-net
80 Min Local/STD Any Network Local On-net (BSNL N/W) Video calls 125 Minutes free Unlimited Local/STD On-Net(BSNL N/W) On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS SMS Combo Voucher 50 SMS Free plus Rs.5 Usage Value (50 to 100 SMS per day SMS Charges as per plan. Beyond 100 SMS, 50p/SMS or SMS charge as per plan whichever is more is applicable. Both Local and National SMS). Local/National 190 SMS free to any network 1000 Local On-net SMS Free with a limit of 100 SMS per day- Home LSA only (Promotional offer valid till 26.08.2013) On-net SMS @ 1P/SMS &Local/National Off-net SMS @10p/SMS On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS a)Local/National On-net SMS: 100 SMS per day FREE & b) Local/National Off-net SMS: 12p/SMS* On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS

27
81 1 30 6 7

VOICE574
VOICE1494 Not applicable VOICE57 VOICE164 SMS12

G1
G1 G2 G2 G2 G3

13

COMBO13

G3

19

SMS19

G3

20 21 33 36 54

15 15 30 15 60

SMS20 SMS21 SMS33 SMS36 SMS54

G3 G3 G3 G3 G3

55 | P a g e

56

a)Local/National On-net SMS: 100 SMS per day FREE & b) Local/National Off-net SMS: 12p/SMS* Local/National 720 SMS free to any network 100MB GPRS usage for 1 day 200MB GPRS usage 500 MB GPRS usage for 25 days All features Combo STV (2G only) 100 local SMS plus 50MB Data + Rs.25 Usage Value. 1250 MB GPRS usage for 30 days 1.5 GB GPRS/EDGE usage for 30 days 5 GB GPRS usage for 30 days 6 GB GPRS usage for 90 days ISD rate for Australia, Bhutan, Indonesia, Kuwait, Nepal - Rs.6.49/min & Rate per International SMS is Rs.2.50 ISD rate for Bangladesh, Germany, Malaysia Rs.2.99/min & Rate per International SMS is Rs.2.50 ISD rate for Bahrain, France, Pakistan, Srilanka, U.K.- Rs.4.49/min and Rate per International SMS is Rs.2.50 ISD rate for Canada, U.S.A, Hong Kong, Singapore, Thailand, China - Rs. 1.49 / min & Rate per International SMS is Rs.2.50 ISD rate for Australia, Bhutan, Indonesia, Kuwait, Nepal - Rs.6.49/min & Rate per International SMS is Rs.2.50 ISD rate for Saudi Arabia and UAE Rs.0.13/Sec. & Rate per International SMS is Rs.2.50 ISD rate for Bangladesh, Germany, Malaysia Rs.2.99/min & Rate per International SMS is Rs.2.50 ISD rate for Bahrain, France, Pakistan, Srilanka, U.K.- Rs.4.49/min and Rate per International SMS is Rs.2.50 ISD rate for Canada, U.S.A, Hong Kong, Singapore, Thailand, China - Rs. 1.49 / min & Rate per International SMS is Rs.2.50

30

SMS56

G3

72 7 14 54 62 98 125 270 302 9

30 1 3 30 7 30 30 30 90 7

SMS72 GPRS7 GPRS14 GPRS54 COMBO62 GPRS98 GPRS125 GPRS270 GPRS302 Not applicable

G3 G4 G4 G4 G4 G4 G4 G4 G4 G5

11

Not applicable

G5

16

Not applicable

G5

18

Not applicable

G5

24

30

Not applicable

G5

26

30

Not applicable

G5

27

30

Not applicable

G5

38

30

Not applicable

G5

41

30

Not applicable

G5

56 | P a g e

Conditions for use of multiple boosters (STVs)

Index

For Boosters in Group-1 (G1) The customer can use maximum of one STV (BOOSTER) from the group at the same time. Customer is not barred from using a second STV (BOOSTER) from the same group. However, if he uses a second BOOSTER from the same group, the new STV (BOOSTER) activated will override the existing BOOSTER in operation and the validity for the new STV (BOOSTER) is counted from the date of activation of the new BOOSTER (STV). Can use *124# to know the STV (BOOSTER) validity. For Boosters in Group-2 (G2) The customer can use maximum of one STV (BOOSTER) from the group at the same time. If he uses a second booster from the same group and. If the existing validity of the earlier booster is higher, then the higher validity is maintained. Can use *124# to know the STV (BOOSTER) validity. For Boosters in Group-3 (G3) The customer can use maximum of one BOOSTER from the group at the same time. On expiry of BOOSTER validity, balance SMS if any will be nullified. However, if customer uses any other SMS BOOSTER in the same group within the validity period of the existing free SMS Booster, balance SMS if any will be carried forward. Can use *124# to know the STV (BOOSTER) validity. For Group-4 (G4) The customer can use maximum of one BOOSTER from the group at the same time. On expiry of BOOSTER validity, balance GPRS usage if any will be nullified. However, balance GPRS usage if any will be carried forward if customer uses any other GPRS BOOSTER in the same category within the existing validity period of the GPRS BOOSTER.. The BOOSTER Validity is extended from the date of recharge of the new BOOSTER. If the validity of the earlier BOOSTER is higher, then old higher validity will be maintained For Boosters in Group-5 (G5) All 5 ISD STVs will work in parallel. (and also in parallel with existing other groups) (For example, if a customer applies both STV 41 and STV 27, then he can enjoy both Rs.1.49/Min for Group A countries and Rs.2.99/Min for Group B countries). If he uses a second booster from the same group A (or B or C or D or E) and if the existing validity of the earlier booster is higher, then the higher validity is maintained. Can use *124*2# to know the STV (BOOSTER) validity. *Conditions: I. The following days are called Black out days. i.e Not eligible for all concessional / free ---SMS / Voice facility on these days including using BOOSTER (STV)s. 1. New year Eve --31st December 2. New Year Day -- 1st January 3. Valentine Day -- 14th February 4. Diwali 5. Christmas Day 25th December II. If Blackout days fall during the validity period of STV, then the validity period will not be extended for these days. Index

57 | P a g e

GSM PCO Tariff


1.0 GSM PCO
1.1 Activation Voucher for GSM PCOs:
Particular Activation Charges in Rs. Service Tax & Cess @ 10.3% in Rs. Sale Price of SIM in Rs. Talk Value in Rs. Validity (in days) GSM PCO 181.32 18.68 200 50 7

1.2 Tariff for GSM PCO


Call Charges(Inclusive of S. Tax)

GSM PCO
Rs. per Pulse in sec. minute 60 1.00 60 1.00 Refer ISD Table 1.00 5.00 60 60

GSM CCB PCO


Pulse in sec. Rs. per minute 1.00 1.00 NA 1.00 5.00

All Intra Circle Calls All Inter Circle Calls ISD calls (Charge per minute) SMS a) Local/National b) International c) Other value added SMS

As per existing tariff(prepaid)

1.3 Recharge Vouchers for GSM PCO

Sale Price(Incl. of ST & Cess) in Rs. 210 345 660 1920 3050 5800 5670

Talk Value(incl. of ST & Cess) in Rs. 300 500 1000 3000 5000 10000 9000

Validity (Days) 15 30 45 45 45 60 100

Return on Investment for PCO Operator 42.86% 44.93% 51.52% 56.25% 63.93% 72.41% 58.73%

Index

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1.4 Validity Vouchers for GSM PCOs :


MRP / Card Value in Rs. 150.00 400.00 Validity in days 30 90 Discount Nil Nil

Particular Sale Price* of GSM FWP Handset excluding SIM

Amount Rs. 2100/-

*Sale tax/VAT as applicable on the sale price of Handset will be extra.

2.0 Other Terms and Conditions

Uniform Grace period of 15 days is allowed for all value of cards. No additional grace period is allowed. No outgoing call is allowed during the grace period. The unutilized balance amount in the previous card can be carried forward in case of renewal within the grace period, otherwise it shall lapse.

The GSM PCO holder has to arrange for the Fixed Cellular Terminal (FCT) inclusive of bill printing mechanism or GSM Terminal at his own cost. SIM and Recharge vouchers will be sold from the BSNL Customer Care Centre and authorized dealer i.e. Franchisee/BA/DSA. The GSM PCOs can be allowed to any person as per the existing terms and conditions for Landline PCOs. No security deposit in the form of cash/Bank guarantee etc. is required to be taken in the case of Prepaid GSM PCOs. No service charge is allowed for intra circle calls. However for inter circle calls, considering stiff competition; the charging of service charge is not mandatory. The GSM based PCO holder will be allowed to move anywhere within the Licensed Service area. However, roaming facility should be barred. It may be made mandatory for such PCO holder to ensure BSNL branding prominently at the site. In case, such PCOs are installed in mobile Vans, the Van must have BSNL branding on both sides and top of the Van.

Index

59 | P a g e

Index

2G & 3G DATA PLANS, TARIFF STRUCTURE & STVs 2G - DATA SEND SMS GPRS.

GPRS

to 53733 or CALL 1503 or 1800 180 1503 to activate your

GPRS/EDGE tariff applicable to 2G Data Card and Voice plans


a)

Post-paid 2G Data Card tariff plans:FMC of plan in Rs./Month* Free data usage Day/Any time usage Night Usage Additional usage charges with pulse rate of 10KB

Nil 49 89 111 199 249


b)

Nil 500 MB 1250 MB 2000 MB 4 GB 10 GB

Nil Nil

Rs.0.01/10KB Rs.0.01/10KB Rs.0.01/10KB Rs.0.01/10KB

4 GB

Rs.0.01/10KB Rs.0.01/10KB

Prepaid 2G Data Card tariff plans: MRP of RCV in Rs.^


Nil 7 14 54 98 125 270 302

Free data usage Day/Any time usage


Nil 100 MB 200 MB 500 MB 1250 MB 1.5 GB 5 GB 6 GB

Night Usage
Nil Nil Nil

Additional usage charge with pulse rate of 10KB


Rs.0.02/10KB Rs.0.02/10KB Rs.0.02/10KB Rs.0.02/10KB Rs.0.02/10KB Rs.0.02/10KB Rs.0.02/10KB Rs.0.02/10KB

Validity in days
NA 1 day 3 days 25days 30 days 30 days 30 days 90 days

a) The free data usage allowed is also applicable while in national roaming. b) The usage charges beyond free usage will be same for Home LSA and roaming. c) The base voice plan in case of post paid 2G data plans will be Plan 99 and in case of prepaid data plans the tariff of General plan. No Fixed Monthly Charges (FMC) will be recovered from the data plans for the base voice plan. d) The RCVs mentioned above will increase both main and dedicated account validity. The above, revised tariff will be allowed to all customers who want to take data plan from BSNL, irrespective of purchasing data card from BSNL or not.

60 | P a g e

Index

3G - DATA
3G Prepaid Data Special Tariff Vouchers (STV)
Data STV in Rs.(Inclusive service Tax) Day/Any time usage in MB Night * usage in MB Total bundled free Usage in MB Validity (days)** Data Charges in Rs./10KB*** (except APN 'bsnlstream') Data Charges in Rs./MB*** (For APN 'bsnlstream)

25 53 101 155 252 452 601 751 1299 3302

100 200 300 1000 1000 2000 3000 5000 10000 30000 -----

100 200 300 1000 1000 2000 3000 5000 10000 30000

3 15 30 7 30 30 90 30 30 90

0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02

0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25

*11.00 PM to 07.00 AM ** This will increase the validity of main and dedicated accounts both.

*** Data charges beyond free usage shall be deducted from the available balance in his main account. Free data usage is available both from home LSA and while roaming.

3G Data Combo Voucher (Thru CTOP-UP only)


Feature 5 GB Free data + Rs.150 UV* 2.25GB Free data + Rs.50 UV 1GB Free data + Rs.50 UV *UV-Usage Value MRP in Rs. 899 535 177 S.Tax @ 12.36% in Rs. 98.89 58.85 19.47 Card value in Rs. 800.11 476.15 157.53 UV offered in Rs. 150 50 50 Free data Usage in GB 5 2.25 1 Validity in days 30 30 5

Index

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Index

3G Data STVs YUVA


3G data STV YUVA has been re-launched as a regular tariff with the following terms and conditions in TN Circle is valid upto 30.06.2013 Data STV in Rs. (incl. of S.Tax) 124 599 Day/Any time usage in MB 250 3000 Night* usage in MB 1250 4000 Total bundled free usage in MB 1500 7000 Validity (days) 30 30

*11.00 PM to 07.00 AM SMS keyword and amount to be deducted for activating YUVA Data STVs through SMS are given below:MRP of 3G Data STV in Rs. 124 599 SMS keyword to be sent to 53733 DATA124 DATA599 Amount to be deducted by IN in Rs. 110.36 533.11

Sale price of USB type HSDPA Data Cards OFFER PRICE 01-04-13 to 29-06-13
Name of Vendor M/s. HFCL M/s. Teracom M/s. Teracom M/s. VMC System Ltd Data Speed 3.6 Mbps 3.6 Mbps 7.2 Mbps 14.4 Mbps Sale Price in Rs. (MRP) 1344 1344 1680 2625

Sale price of PCMCIA type HSDPA Data Cards


S. No. 1. 2. Name of the Vendor (Type) M/S. Capital Wireless Pvt. Ltd (PCMCIA Type) Make / Model Option / GTMAX having Qualcom Chipset 7200 Globe Trotter HSUPA Data Speed 3.6 MBPS 7.2 MBPS Frequency band Single Band Tri Band MRP(Rs.) NO STOCK IN TNC 1600(Excl. of VAT)

Note: Annual payment option for all 3G postpaid data plans will be available with two months Fixed Monthly Charges (FMC) discount i.e. ten months FMC will be taken as annual charge, when the payment is made at a time in advance. A discount of 10% on FMC of all 3G postpaid data plan is to be offered to Government Employees (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount cannot be clubbed with any other special discount/concession.

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Now Retired Government Employee can also get discount of 10% on FMC of all 3G postpaid data plan- A discount of 10% on FMC of all 3G postpaid data plan is to be offered to Retired Government Employees (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount cannot be clubbed with any other special discount/concession. Customer who wants static IP address under BSNL 3G post-paid plans, can be provided with one static IP address @ Rs. 250/- per month. Annual payment option as mentioned at para (iii) above will also be applicable to Static IP address charges.

Index

3G Post-paid Data Service 3G Postpaid Data Plans


3G Postpaid Data Plans
Fixed Monthly Charge in Rs.(Service Tax Extra) 90 220 540 400 670 1000 1350 2500 5000 10000 15000 30000 Day/Any time usage in MB 300 1000 3000 2000 -Night * usage in MB --Total bundled free Usage in MB 300 1000 3000 2000 5000 10000 15000 30000 Data Charges in Rs./10 KB*** (except APN 'bsnlstream') 0.01 0.01 0.01 0.01 0.01 0.01 0.01 0.01 Data Charges in Rs./MB***(For APN bsnlstream) 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25

Index
Note: A discount of 10% on FMC of all 3G postpaid data plan is to be offered to Government Employees (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount cannot be clubbed with any other special discount/concession. Now Retired Government Employee can also get discount of 10% on FMC of all 3G postpaid data plan- A discount of 10% on FMC of all 3G postpaid data plan is to be offered to Retired Government Employees (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount can not be clubbed with any other special discount/concession. Customer who wants static IP address under BSNL 3G post-paid plans, can be provided with one static IP address @ Rs. 250/- per month. Annual payment option as mentioned at para (iii) above will also be applicable to Static IP address charges.

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Index

2G-3G data plans for Pantel

(PTPL) Computing Product introduced.

2G-3G data plans for Pantel (PTPL) computing products in 2G/3G Prepaid mobile services in TN LSA (including CHTD) extended for another 1 year with effect from 09.02.2013. The details are given below: -

Start-up kit: SIM Free of Cost.


Details of Plan Plan Voucher: MRP* Free Usage Validity Base voice tariff 2G-PTPL Rs. 32 Nil One Year As per Prepaid General Plan 3G-PTPL Rs. 52 Nil One Year As per Prepaid General Plan

Note: 1 The following STVs will be bundled with free SIMs at the time of sale with free data usage as mentioned below; however SIMs will be created only on making address entry/CAF and then Plan Voucher is to be applied. STV Plan 2G 3G MRP* (Rs.) 251 749 Free Usage (GB) 7.5 5.0 Validity (days) 90 60 Remarks To work on Pantels 2G prepaid plan voucher Rs.32 only To work on Pantels 3G prepaid plan voucher Rs.52 only

* MRP is inclusive of service Tax @ 12.36%. Note: 2 Regular 2G GPRS/3G Data STVs and /iPAD data STVs are NOT APPLICABLE for the above two plans. Index

2G and 3G PTPL PLANS ACTIVATION PROCEDURE


The PTPL Vendor or his Agent has to enter the SIM Number and the Random number at the top of the CAF, while issuing the SIM to Customer along with the PTPL Tablet. The customer has to submit the CAF to the nearest CSR/Franchisee with the SIM Number and the Random number for validation. The CSC staff/Franchisee has to enter the 19 digit SIM number and 7 Digit Random number in IMEI column manually and after entering the Address Data entry in Sancharsoft, the number will be created in IN, based on the Plan. The eligible data usage (2G as well as 3G) will be set in IN, only on applying the Plan voucher by the customer through CTopup & also the Plan validity and the data usage validity will be set accordingly. If the customer fails to apply Plan Voucher within 22 days from the date of creation, the number will be liable for deletion. In any case, if a number is created under 2G PTPL Plan, he will be allowed only to use 2G PTPL Plan voucher and he will not be allowed to migrate 3G PTPL Plan and vice versa. Further, 2G DATA STV will be allowed only for 2G PTPL Plan and 3G DATA STV will be allowed only for 3G PTPL Plan.
Note: (3) during its validity period, The customer can choose to use the respective STV also again to get free data usage; however, the validity will be from the date of activation only. The unused free data usage if any, will be carried forward. 64 | P a g e

The customer can browse the net @ Rs.0.02/10KB using the balance amount in his account, if free data usage is exhausted; for which existing TUs are allowed for these plans. Customer has to use only the respective plan voucher to increase the plan validity. Plan migration between the above two plans are not allowed and migration to/from other plans are also not allowed.

Note: 4 All voice/SMS/Video/ISD STVs/Boosters as applicable to 2G/3G General Plans are allowed except 2G GPRS Boosters/3G DATA STVs/i-PAD STVs. Note: 5 existing set of TUs with talk value only (and without validity) as applicable for all the current/old plans in vogue, is applicable for these plans also.

The Price of Start-up Kit (SUK) for Bundled Data Card under GSM services
Approval of the competent authority is conveyed for the revision in price of Start-up Kit (SUK) and MRP of Plan Voucher for activation of data plan for Bundled data cards under 2G/3G prepaid mobile services in Tamilnadu LSA (incl. Chennai Telecom District) with effect from 15.02.2013.
i) The details of Start-up Kit (SUK) are as under :Sl. No Particulars a Start-up Kit (SUK) price (incl. of S.Tax) b MRP of Plan Voucher (incl. of S.Tax) c Free Data Usage with Plan Voucher d Free Data Usage with SUK e Validity of Freebies

Details

ii) iii) iv) v) vi)

Rs.10 Rs.102 NIL 1GB 30 days from the date of activation For 2G & 3G data plans with sale of BSNL f Applicability data Card or any of the BSNL bundled data card The MRP of SUK includes price of Normal SIM (2G SIM). If customer needs USIM he has to pay separately for the USIM. i.e. Rs.59. The SUK is to be physically bundled with BSNL locked data cards and not to be allowed for sale as standalone sale of SIM. The above free data usage will be allowed at the time of activation only. Henceforth, Plan activation to prepaid data plan with the sale of BSNL data card (including reverse bundling) will be through SUK Rs. 10 or SUK Rs. 69 only. There is no change in the activation procedure in respect of Forward/Reverse Bundling of BSNL data card and the same is given below:

Forward bundling: As per subs request, 2G SIM/3G USIM on stock with CSC shall be issued. CSC has to issue 2G SIM/3G USIM to Customer along with Data device on receipt of Device cost + Rs 112/- for 2G SIM (SUK Rs.10 + Plan voucher Rs.102/-) or Rs. 171/- for 3G USIM (SUK Rs.10 + USIM Cost Rs.59 + PV Rs.102) Sale of SIM (2G/3G) is linked to sale of data card and Sale entry of Data Card (i.e. IMEI No.) is mandatory. CSCs should ensure the same for activation of data plan. The customer will be given free data usage of 1GB which is to be used within 30 days on activation and the Main account validity will be 365 days from the date of activation. i. e from first call set (*123#)

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Reverse Bundling The SIM stock will be in the name of the Vendor, but will appear to all CSC/Franchisees on entering the 2G SIM/3G USIM No. after selecting the Menu in Tablet/Data Device in Sanchrsoft. CSC/Franchisee has to enter the correct IMEI number and SIM number manually like PTPL Tablet Plan The CAF entry will be done either by CSC or by BSNL Franchisee Number can be selected thru Choose your mobile number The Plan Voucher 102 will be applied through CTOP-UP (either by CSC or by BSNL Franchisee) The customer will be given 1GB Free data usage with 30 days validity from the date of creation and the Main Account validity will be set 365 days from the date of 1st call.*123# Finally the customer will be activated in 3G DATA plan. vii) All other terms and conditions with ref. to Plan Voucher Rs. 51 of Data Plan will continue to apply for PV Rs. 102 and the existing PV 51 is withdrawn with immediate effect.

Tablet plans
Tablet Plan Tariff for i-pad in 3G:

Index

Tariff for 3G i-PAD data plans within Tamilnadu LSA (including Chennai Telephones Area) applicable with effect from 01.11.2011 is given below:Prepaid Plans: Sl. No 1 2 3 4 5 6 7 8 9 10 Particulars 32K Micro SIM & Activation in Rs. MRP of Plan Voucher in Rs.* Starter Pack in Rs.*(SIM cost + PV cost) Tariff

30 74 104 200 MB to be utilized within 30 days from the Free Usage with Activation date of activation Initial Plan Validity 180 days Data Usage Charges As per i-PAD Data RCVs Voice Call/Video Call/SMS Charges Base Tariff: As per prepaid General Recharge/Top-Up All Top-Ups/STVs are allowed Data usage charges beyond free usage 2p/10KB Henceforth, all existing 3G Data STVs of MRPRs.25 to Rs. 3302, YUVA STVs and 3G Data Combo Vouchers are applicable for Tablet Plan during their plan validity.

Post-paid Plans: Sl. No 1 2 3 4 5 6 Particulars Activation charges in Rs. FMC in Rs. Bundled Free Data Usage Validity Charges beyond free data usage Voice Call/Video Call/SMS Charges 100 900 10 GB One Month Tariff 100 680 6 GB One Month

1p/10KB As per 3G post paid base tariff (Plan99) applicable to 3G data plans

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3G Data Plans with revised Plan Voucher for tablets sold under reverse bundling scheme
Start-up Kits (SUK) with revised Plan Voucher for activation of data plan for tablets (3G) sold under reverse bundling scheme under prepaid mobile services in Tamilnadu Circle is implemented with effect from 15.02.2013. viii) The details of Start-up Kit (SUK) for 3G Tablets are as under :Sl.No Particulars Details a Start-up Kit (SUK) price (incl. Rs. 209 for 3G Tablet of S. Tax) b Free Data Usage 2 GB for 3G Tablet c d e Plan Activation through revised Plan Voucher Validity of Freebies Applicability Rs. 102 for 3G Tablets

60 days from the date of activation For 3G tablets sold under reverse bundling scheme by the approved vendors f Applicable STVs All 3G DATA STVs as applicable for PV102 g Other terms and conditions As per PV 102 data plan ix) The SUK is to be physically bundled with 3G Tablets and not to be allowed for sale as standalone sale of SIM. Tablet- 3G SUK Data Plan ACTIVATION PROCEDURE The Tablet Vendor or his Agent will enter the SIM Number and the Random number at the top of the CAF, while issuing the SIM to Customer along with the Tablet. The CAF entry will be done either by CSC or by BSNL Franchisee. Number can be selected thru choose your mobile number. After entering the Address Data entry in Sancharsoft, the number will be activated in IN based on the Plan. The eligible 3G Free data usage will be set in IN only on applying the Plan voucher for Rs. 102 by the customer through C-Top Up. The Main Account validity will be set 365 days from the date of 1st call. (*123#) and the Free data usage 2GB with 3G Speed will be set accordingly. If the customer fails to apply Plan Voucher 102, within 22 days from the date of creation, the number will be liable for deletion During the plan validity period, (i) The customer can choose to use any of the 3G Data STVs again to get free data usage; however, the validity of the chosen STV will be from the date of activation only. The unused free data usage if any, will be carried forward. (ii) The customer can browse the net @ Rs.0.02/10KB using the balance amount in his account, if free data usage is exhausted; for which existing TUs are allowed for these plans. Customer has to use the plan voucher Rs.102 only, to increase the plan validity. Plan migration to/from other plans is not allowed. All voice/SMS/Video/ISD STVs/Boosters as applicable to 2G/3G General Plans are allowed for this plan. 2G GPRS Boosters/PTPL 2G/3G Data STVs/i-PAD STVs are NOT allowed for Tablet-3G SUK plan. Finally the customer will be activated in 3G DATA plan. Index

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Index

CDMA & WIMAX CDMA Mobile Service


BSNL brings to its esteemed customers CDMA Mobile Service, with excellent coverage and voice quality. When you take BSNL CDMA Mobile Connection, you get voice, SMS, 1X data, EVDO data, STD, ISD etc services. Some of the features of CDMA mobile service are: Clarity of Call Strong Network coverage Reach us Anytime Anywhere UMS / Voice Mail SMS (Short Messaging Service)

Current affairs in CDMA:


BSNL NEW JOY TN - CDMA PREPAID PLAN
BSNL JOY-CDMA TN Plan has been extended for 90 days with a revised rate of Plan voucher Rs 41 and revised freebies and renamed as BSNL NEW JOY-TN as a promotional offer with effect from 22.05.2013 to 19.08.2013.
Existing BSNL JOY customers have to recharge with new plan voucher of Rs. 41 after completing their current validity and can avail the freebies for PV Rs. 41. The existing SUK of Rs. 85 will continue for the new plan also.

Tariff details of BSNL New Joy-TN CDMA Prepaid Plan:


Sl.N. 1 2 3 Particulars RUIM &Activation charges SUK(Start up kit) Free talk value for configuration purpose in IN Tariff details FREE Rs.85/-(MRP) Rs. 1/-

4
6 7 8

HAPPY Hours: BSNL local calls from 20 Hrs. to 22 Hrs.


Free talk value for 30 days from the date of activation Plan validity in days Call charges A) Local On-net B) Local Off-net C) STD On-net D) STD Off-net Data charges in Rs./100 Kb. a) Freebies (30 days from the date of activation) b) Beyond Freebies Addl.usage as under b) Peak Hour c) Off Peak Hour

10ps/Min.
250min.(Local On-net). 180 days. 1ps/2sec 1ps/sec 1ps/2sec 1ps/sec 50MB 0.10 0.05

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SMS Charges ,Freebies : 100 SMS Free during 1st month. a) SMS Local in Rs./SMS Rs. 0.50 b) SMS STD in Rs./SMS Rs. 0.60 c) SMS ISD in Rs./SMS Rs. 5.00 11 Friends and family a) First number NIL b) Remaining BSNL Local number c) Remaining BSNL Local number d) Remaining BSNL Local number e) Any change in F&F 12 National roaming a) Local outgoingOn-net Rs.0.50 b) Local outgoingOff-net Rs.0.60 c) STD outgoingOn-net Rs.0.70 d) STD outgoingOff-net Rs.0.80 e) Incoming Rs. 0.60 13 Account validity extension: Through Plan voucher of Rs. 41/- to extend validity to 180 days. Particulars PV-Tariff details for BSNL New JOY TN 10

PLAN VOUCHER
Validity Freebies

Rs.41 (Inclusive of all taxes)


180 days 3000 sec(On-net),15 MB Data # (To be utilized during the 1st Month) Local On-net 1ps/2 sec O/G within Visited LSA Local Off-net 1ps/sec O/G outside Visited LSA On- Offnet net
0.70 0.80

Call charges (Ps/sec)

STD Onnet 1ps/2 sec

STD off-net 1ps/sec Outgoing SMS

Roaming call charges(Rs)

Onnet
0.50

Offnet
0.60

Incoming call charges


0.60

Local/ National
0.60

SMS Charges (Rs) SMS charges Roaming Data charges in Rs /100 kb ISD call charges

Local 0.50 0.60

National 0.60

International 5.00 5.00 Off peak hours (11 pm to 7 am) 0.05 Existing

Peak Hours 7 am to 11 pm) 0.10

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CDMA FULLTALK VALUE and EXTRA TALKVALUE offer on Top-up(s)


BSNL Corporate office re-launched the following promotional offer on TOPUPs under Prepaid CDMA services for 90 days from 08.04.2013 to 06.07.2013. Salient features of the offer are: (i) Top-up vouchers/C-top-up/Flexi top-up:MRP (Incl. of S. Tax) of Top-up voucher Usage Value offered with Top-up voucher a) Rs. 100 to Rs. 499 Full usage value equal to MRP b) Rs. 500 to Rs. 1999 10% extra usage value on MRP c) Rs. 2000 and above 20% extra usage value on MRP (ii) Wherever the usage value offered with top-up voucher is more than the usage value offered the higher usage value already offered will prevail. The offer is effective from 08.04.2013 to 06.07.2013.

Special discount scheme implemented under EVDO and NIC post-paid Data Plan in Tamilnadu Circle for Serving/Retired Government/PSU employees and visually impaired persons
20% discount on Usage and FMC for central Govt./State Govt./PSU employees including BSNL staff, retired Govt./PSU employees and visually impaired customers of EVDO and NIC Post-paid Data plan has been implemented in TN Circle for the period of one year with effect from 06.02.2013 to 06.02.2014. Monthly Plans for which Promotional Scheme Available: EVDO plan-199 EVDO plan-299 EVDO plan-449 EVDO plan-649 EVDO plan-750 NIC plan

Introduction of Special Tariff Vouchers (STVs) under CDMA data service


New STVs under CDMA services with the following terms and conditions implemented:i) Special Tariff Vouchers:-

NEW STV with Effect from 31-12-2012.

ii) The above STVs are subject to the condition that upto one hundred SMS per SIM per day, the SMS charges will be as per the STV subscribed by the customer; and beyond 100 SMS per SIM per day, the SMS charges will be as per the base plan or 50 p per SMS whichever more is. iii) All other charges as per the base plan.

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EVDO Card

Reduced rate at Rs. 959 (incl. Of all taxes) upto 29.06.2013

Promotional EVDO Prepaid limited usage data STV:


Following STVs have been re-launched as a promotional measure for a period of 90 days from 22.04.2013 20.07.2013.

All other terms and conditions will remain the same

Special Pariwar Plan (CUG) introduced under CDMA postpaid service


BSNL Corporate Office introduced Pariwar Plan under CDMA postpaid services with the following terms and conditions:i) Pariwar Plan: Items a) RUIM+ Activation charge b) Security Deposit (Local + STD) c) Fixed Monthly Charges Tariff Rs.100 per Del Rs.500 for Master Account Level Rs.499 for Master Account Level for 3 connections. FMC for Add on Del Rs.150 per Del d) Freebies offered per month on Master Account Level -Voice call Rs.450 (Local+ STD) Any Net -SMS 100 SMS (Local+ National) e) Call Charges within CUG Free in same LSA f) Other Charges As per postpaid plan 225 ii) Other Terms and Conditions: One bill will be generated for all the connections within the group. Same tariff will be applicable across all the group members. Customer can reduce his no. of connections. However at any point of time the connections within the group will not be less than two. Also there will be no change in the Fixed Monthly Charges of Rs.499.

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Index

Existing Prepaid plan Tariff:


Prepaid Base Tariff Plan Sl No. Particulars/services RUIM General plan option I General Plan 900 Option I BSNL NEW JOY -TN

SUK (Start up kit RUIM & Activation), Inclusive of all taxes Plan Voucher (Validity 180 days)

Rs.40

Rs.40

Rs.85

Rs.20

Rs.20

Rs.41

Sale price of IFWT

NA

Rs. 900 + VAT applicable

NA
250min.(Local Onnet)100 SMS/month &50 MB Data HAPPY Hours: BSNL local calls from 20 Hrs. to 22 Hrs at 10ps/Min. 180 days 180 days

4 Free calls/SMS/data transfer, if any (included in one time charges) Rs.100/- (OnNet/Off-Net) + Rs.100/mont h for 8 months for On-net 180 days 180 days 60 sec 0.45 0.6 On net/Off net 0.45/0.60 0.45 0.6 On net/Off net

NIL

5 6 7 8 9

SIM/Account Validity Tariff Validity (initial/promotional/base) Pulse rate On net Off net Local Mobile/Fixed

180 days 180 days 60 sec 0.45 0.6 On net/Off net 0.45/0.60 0.45 0.6 On net/Off net

Call charges (initial/ promotional/base ) Rs./min 1ps/2sec 1ps/sec On net/Off net 1ps/2sec/1ps/1sec 1ps/2sec 1ps/sec On net/Off net

on net off net Mobile/Fixed

STD

Mobile/Fixed

0.45/0.60

0.45/0.60

1ps/2sec/1ps/1sec

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ISD Local National International Home

Existing Charges 0.5 0.6 5 0.5 0.6 5 0.5 0.6 5

SMS

Data

Roaming

Peak Hours (7 am to 11 pm) -Rs.0.10/100 KB Off Peak Hours(11 pm to 7am) - Rs.0.05/100 KB On net/Off net On net/Off net 0.50/0.60 0.70/0.80 0.6 ( 0.60 /0.60/ 5 ) On net/Off net 0.50/0.60 0.70/0.80 0.6 ( 0.60 /0.60/ 5 ) Validity can be extended for 180 days using Plan Voucher Rs.41/Flexi Top

10

Charges while Roaming -National in ( Rs./Min) Recharge /other condition , if any TOP-UPS

Local outgoing STD outgoing Incoming SMS(Local/STD/ISD )

0.50/0.60 0.70/0.80 0.6 ( 0.60 /0.60/ 5 )

11

a. Validity can be extended for 180 days with Plan Voucher of Rs.20/b. Talk value can be increased through Up vouchers ( C-Top Up)

12

Index

CDMA WLL Tariff Details


The Plans & Tariff details are given below:BASE PLAN TARIFF
S. No. 1 1.1 Particular Call Charges(Rs./Min) Intra Circle Calls To Own Network To other Network 1.2 Inter Circle Calls To own Network To other Network 1.3 0.45 0.60 0.45 0.60 Amount in Rs.

ISD Calls Charges - refer table separately


Local 0.50 National 0.60 International 5

SMS Charges (Rs./SMS)

Data Charges(Per 100 KB) in Rs.


Peak Hour(7.00 AM to 11.00 PM) Off-Peak Hour(11.00 PM to 7.00 AM) 0.1 0.05

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Terms and conditions: The unutilized balance amount of previous card can be carried forward in case of renewal within grace period, otherwise it will be lapsed. During the grace period, no outgoing calls shall be allowed except emergency calls (toll free). In case subscriber uses his own handset, the activation charges under general plan may be applied.
Tariff for Voice SMS Service
S. No. i. ii. Particulars Sending/Forwarding Voice SMS Retrieval of Voice SMS Charges Rs. 0.75/Min for local, STD and National Roaming calls. Rs.0.60/Min while in Home LSA and National Roaming.

Tariffs for Unified Messaging Service(UMS)/Voice Mail Services(VMS)

S.No
1 2

Particulars
Monthly Access Charges in Rs.

Voicemail facility
Nil

Voicemail+Faxmail+E-mail service
Rs. 50

Per minute charges for accessing UMS on short Code 17000 from CDMA phone Pulse rate in second A. From within home UMS Zone B. From outside home UMS Zone 60 Sec. Rs. 0.30/Min. 60 Sec. Rs. 0.30/Min.

Normal call rate from visited LSA to home UMS Zone as pre tariff plan selected.

Tariff for Pre-Paid FWT/IFWT internet Connections:


Free internet usage limit 1 GB Unlimited

S. No. a) b)

Charges Rs. 100 Rs. 250

Charges beyond free limit Rs.1/MB NA

Plan Voucher for all CDMA Products


Plan Vouchers for Normal, 1X data and EVDO data Customers
Plan Vouchers

Index

Plan Charges* Validity* Call charges

Rs 20 (inclusive of taxes) 180 days As per Base Plan

(i)GP 1 & GP2 remain 15 days & 165 days (ii)* For Assam , North East & J & K plan charges is Rs 10 and validity 90 days. All other Terms & conditions remain same (iii)Applicable to All CDMA product.

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Mode of extension of validity in different plan of CDMA prepaid service are as under: Max mode: In the event of any recharge, the existing remaining days of validity or validity available with new recharge whichever is more will prevail in the validity account.
Conditions If validity of new recharge voucher is more than balance validity days. If the validity of new recharge voucher is less than the balance validity days. Effective validity The validity of new recharge will be effective from the date of recharge The existing balance validity days will continue.

Add mode: Validity available with all RCVs recharged are added to the remaining validity days in the subscriber's account. Add mode would be applicable to normal plans but validity may be accumulated up to maximum of 2 years. Plans having Minimum Recharge Condition (MRC) of any specific amount of recharge/top-up within specific time period would continue to exist. For example, in the case of life-time plan, for extension of validity of 180 days the customer has to recharge with a minimum recharge/top-up of Rs. 200/-. Note: One day validity with all types of top up vouchers is allowed to life time as well as normal CDMA prepaid customers. Thus if top up done during GP-1, Customer would get one day validity and normal GP-1 of 15 days and GP-II of 165 days. Conversion of Account Balance to Validity under CDMA services:The procedure to be followed for the conversion is as under:-

Customer has to dial

*789*2000# so that the validity will be extended for 180 days and

Rs. 20 will be deducted from account balance. All other CDMA prepaid conversion of account balance into validity &Vive versa are with drawn w.e f 11.06.2012. The above facility will not be applicable to lifetime plans.

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Special Tariff Vouchers


Call Charges

Index

STV Rs. Per Minute Plan Per Second Plan Local Azadi Pack STD Azadi Pack Annual Local Azadi Pack Onnet @ 25 Onnet @1p/2sec 13 15 210 410 501 40 45

MRP Validity 90 90 30 30 90 90 90

LOCAL BSNL Rs 0.49/Min. 1 Paise/Sec Free Free Free 0.2p/min Other Rs 0.49/Min. 1.2 Paise/Sec Rs 0.45/Min. Rs 0.45/Min. Rs 0.45/Min. BSNL

STD Other Rs 0.49/Min. 1.2 Paise/Sec Rs 0.45/Min. Rs 0.45/Min. Rs 0.45/Min.

Other Charges

As Per Base Plan As Per Base Plan As Per Base Plan As Per Base Plan As Per Base Plan As Per Base Plan
As per Base Plan As per Base Plan

Rs 0.49/Min. 1 Paise/Sec Rs 0.30/Min. Free Rs 0.30/Min.

0.40p/min 0.25p/min 0.40p/min 0.1p/2sec

Index Index

DATA STVs
Particulars 500MB EVDO Data 1 GB EVDO Data MRP in Rs. 170 285 565 55 251 440 825 390 Validity 30 days 30 days 30 days 1 day 7 days 15 days 30 days 30 days Addl. Usage charge Peak Hours 10ps./100 Kb Off Peak Hours 5ps. / 100Kb

Data STVs

2.5 GB EVDO Data Unlimited EVDO Data Unlimited EVDO Data Unlimited EVDO Data Unlimited EVDO Data Unlimited NIC Data

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Top Up Vouchers available in CDMA:


MRP in Rs. Talk Time MRP in Rs. Talk Time MRP in Rs. Talk Time MRP in Rs. Talk Time 10 7.9 760 836 1140 1254 380 380 20 15.8 770 847 1150 1265 390 390 30 23.7 780 858 1160 1276 400 400 35 28.15 790 869 1170 1287 410 410 40 32.6 800 880 1180 1298 420 420 50 41.5 810 891 1190 1309 430 430 820 902 1200 1320 60 50.4 440 440 830 913 1210 1331 70 59.3 450 450 840 924 1220 1342 80 68.2 460 460 850 935 1230 1353 90 77.1 470 470 860 946 1240 1364 100 100 480 480 870 957 1250 1375 110 110 490 490 880 968 1260 1386 120 120 500 550 890 979 1270 1397 130 130 510 561 900 990 1280 1408 140 140 520 572 910 1001 1290 1419 150 150 530 583 920 1012 1300 1430 160 160 540 594 930 1023 1310 1441 170 170 550 605 940 1034 1320 1452 180 180 560 616 950 1045 1330 1463 190 190 570 627 960 1056 1340 1474 200 200 580 638 970 1067 1350 1485 210 210 590 649 600 660 980 1078 1360 1496 220 220 610 671 990 1089 1370 1507 230 230 620 682 1000 1100 1380 1518 240 240 630 693 1010 1111 1390 1529 250 250 640 704 1020 1122 1400 1540 260 260 650 715 1030 1133 1410 1551 270 270 660 726 1040 1144 1420 1562 280 280 670 737 1050 1155 1430 1573 290 290 680 748 1060 1166 1440 1584 300 300 690 759 1070 1177 1450 1595 310 310 700 770 1080 1188 1460 1606 320 320 710 781 1090 1199 1470 1617 330 330 720 792 1100 1210 1480 1628 340 340 730 803 1110 1221 1490 1639 350 350 740 814 1120 1232 1500 1650 360 360 750 825 1130 1243 1510 1661 370 370

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MRP in Rs. Talk Time MRP in Rs. Talk Time MRP in Rs. Talk Time MRP in Rs. Talk Time 1520 1672 1950 2145 2380 2856 2810 3372 1530 1683 1960 2156 2390 2868 2820 3384 1540 1694 1970 2167 2400 2880 2830 3396 1550 1705 1980 2178 2410 2892 2840 3408 1560 1716 1990 2189 2420 2904 2850 3420 1570 1727 2000 2400 2430 2916 2860 3432 1580 1738 2010 2412 2440 2928 2870 3444 1590 1749 2020 2424 2450 2940 2880 3456 1600 1760 2030 2436 2460 2952 2890 3468 1610 1771 2040 2448 2470 2964 2900 3480 1620 1782 2050 2460 2480 2976 2910 3492 1630 1793 2060 2472 2490 2988 2920 3504 1640 1804 2070 2484 2500 3000 2930 3516 1650 1815 2080 2496 2510 3012 2940 3528 1660 1826 2090 2508 2520 3024 2950 3540 1670 1837 2100 2520 2530 3036 2960 3552 1680 1848 2110 2532 2540 3048 2970 3564 1690 1859 2120 2544 2550 3060 2980 3576 1700 1870 2130 2556 2560 3072 2990 3588 1710 1881 2140 2568 2570 3084 3000 3600 1720 1892 2150 2580 2580 3096 3010 3612 1730 1903 2160 2592 2590 3108 3020 3624 1740 1914 2170 2604 2600 3120 3030 3636 1750 1925 2180 2616 2610 3132 3040 3648 1760 1936 2190 2628 2620 3144 3050 3660 1770 1947 2200 2640 2630 3156 3060 3672 1780 1958 2210 2652 2640 3168 3070 3684 1790 1969 2220 2664 2650 3180 3080 3696 1800 1980 2230 2676 2660 3192 3090 3708 1810 1991 2240 2688 2670 3204 3100 3720 1820 2002 2250 2700 2680 3216 3110 3732 1830 2013 2260 2712 2690 3228 3120 3744 1840 2024 2270 2724 2700 3240 3130 3756 1850 2035 2280 2736 2710 3252 3140 3768 1860 2046 2290 2748 2720 3264 3150 3780 1870 2057 2300 2760 2730 3276 3160 3792 1880 2068 2310 2772 2740 3288 3170 3804 1890 2079 2320 2784 2750 3300 3180 3816 1900 2090 2330 2796 2760 3312 3190 3828 1910 2101 2340 2808 2770 3324 3200 3840 1920 2112 2350 2820 2780 3336 3210 3852 1930 2123 2360 2832 2790 3348 3220 3864 1940 2134 2370 2844 2800 3360 3230 3876 78 | P a g e

MRP in Rs. Talk Time MRP in Rs. Talk Time MRP in Rs. Talk Time MRP in Rs. Talk Time 3240 3888 3680 4416 4120 4944 4560 5472 3250 3900 3690 4428 4130 4956 4570 5484 3260 3912 3700 4440 4140 4968 4580 5496 3270 3924 3710 4452 4150 4980 4590 5508 3280 3936 3720 4464 4160 4992 4600 5520 3290 3948 3730 4476 4170 5004 4610 5532 3300 3960 3740 4488 4180 5016 4620 5544 3310 3972 3750 4500 4190 5028 4630 5556 3320 3984 3760 4512 4200 5040 4640 5568 3330 3996 3770 4524 4210 5052 4650 5580 3340 4008 3780 4536 4220 5064 4660 5592 3350 4020 3790 4548 4230 5076 4670 5604 3360 4032 3800 4560 4240 5088 4680 5616 3370 4044 3810 4572 4250 5100 4690 5628 3380 4056 3820 4584 4260 5112 4700 5640 3390 4068 3830 4596 4270 5124 4710 5652 3400 4080 3840 4608 4280 5136 4720 5664 3410 4092 3850 4620 4290 5148 4730 5676 3420 4104 3860 4632 4300 5160 4740 5688 3430 4116 3870 4644 4310 5172 4750 5700 3440 4128 3880 4656 4320 5184 4760 5712 3450 4140 3890 4668 4330 5196 4770 5724 3460 4152 3900 4680 4340 5208 4780 5736 3470 4164 3910 4692 4350 5220 4790 5748 3480 4176 3920 4704 4360 5232 4800 5760 3490 4188 3930 4716 4370 5244 4810 5772 3500 4200 3940 4728 4380 5256 4820 5784 3510 4212 3950 4740 4390 5268 4830 5796 3520 4224 3960 4752 4400 5280 4840 5808 3530 4236 3970 4764 4410 5292 4850 5820 3540 4248 3980 4776 4420 5304 4860 5832 3550 4260 3990 4788 4430 5316 4870 5844 3560 4272 4000 4800 4440 5328 4880 5856 3570 4284 4010 4812 4450 5340 4890 5868 3580 4296 4020 4824 4460 5352 4900 5880 3590 4308 4030 4836 4470 5364 4910 5892 3600 4320 4040 4848 4480 5376 4920 5904 3610 4332 4050 4860 4490 5388 4930 5916 3620 4344 4060 4872 4500 5400 4940 5928 3630 4356 4070 4884 4510 5412 4950 5940 3640 4368 4080 4896 4520 5424 4960 5952 3650 4380 4090 4908 4530 5436 4970 5964 3660 4392 4100 4920 4540 5448 4980 5976 3670 4404 4110 4932 4550 5460 4990 5000 5988 6000

*Minimum sum Recharge or Topup Talk time of Rs 200


is required in last 6 months to extend validity to next 6 months

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Index

WiMAX Service
Plans & Tariff details
WiMAX is a unique technology being deployed by BSNL for the first time in India. This technology provides fixed as well as fully mobile high speed broadband connectivity along with roaming feature. It provides users a thrilling Internet browsing experience. Connecting to WiMAX : BSNL offers large variety of Customer Premises Equipments (CPE) including Outdoor, Indoor and USB dongles from which customers can choose as per their application requirements. Indoor: Best suited for Home/Office users. Can be used in moving vehicle also Outdoor: Suitable for remote and rural areas. Can be used upto 15 Km distance (Line of sight) from BTS site.

Why should you choose BSNL WiMAX? Internet browsing at lightning speed Data Download/Upload at very high speed upto 7Mbps Superior Performance Worlds latest wireless broadband technology Very low cost and low starting tariff Wide range of User friendly plans WiMAX Services: High speed broadband connectivity upto 7Mbps Leased Lines VPN Services Web based Video Conferencing A. Initial Charges at the time of application:
Particulars CPE Charges for outright purchase Security Deposit Indoor - CPE Rs. 1500/- * Rs.1000/Outdoor- CPE Rs 1500/- * Rs.1000/-

*Service Tax and other Govt. levies etc. extra

CPE charges and WiMAX BB Account Creation Charges will be collected in advance through Demand Note through the local commercial system at the time of application for Prepaid WiMAX BB connection. In case of customer having his/her own CPE, only WiMAX BB Account Creation Charges will be collected in advance through Demand Note through the local commercial system at the time of application for Prepaid WiMAX BB connection.

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Tariff for Postpaid WiMAX Services


Particulars Limited Plans Tariff in Rs. Unlimited Home Plans HOWI 750 Unlimited Business Plans Tariff in Rs. BUWI UL 1999 BUWI UL 3500 1 Mbps All Users MU NIL 3500 35000 BUWI UL 7000 2 Mbps All Users MU NIL 7000 70000

WI 220 Bandwidth (wherever technically feasible) Applicability Single/Multi Users (SU/MU) Activation/Installation chares in Rs. Fixed Monthly Charges (FMC) for service in Rs. Discounted Annual Payment Option in Rs. FMC for Indoor & Outdoor CPE by BSNL in Rs. FMC for USB Dongle provided by BSNL in Rs. Free usage per month Additional usage charges beyond free limit (Rs./MB) Free E-mail IDs/Space (Per E-mail ID) Static IP Address (On Request) Security Deposit Minimum Hire Period Three Months

WI 350

WI 750

512 Kbps to 2Mbps All Users SU NIL 220 2200 All Users SU NIL 350 3500 All Users SU NIL 750 7500

512 Kbps Home only SU NIL 750 7500 All Users MU NIL 1999 19990

50

50

50

40

40

40

40

40 400 MB 0.80

40 1.0 GB 0.80

40 4.0 GB 0.80

30 Unlimited Not Applicable 2/5 MB Not Available One month FMC

30 Unlimited Not Applicable 4/5 MB One

30 Unlimited Not Applicable 2/5 MB One

30 Unlimited Not Applicable 2/5 MB One

1/5 MB Not Available

1/5 MB Not Available

1/5 MB Not Available

Three Months

Three Months

One Month

One Month

One Month

One Month

Note: The above rates are exclusive of Service Tax, which will be charged as per prevailing rates.

Minimum Hire Period for Limited & Unlimited plans have been enhanced as below: a. For limited plans e.g Wl 220, WI350, WI750 etc. - 6 Months b. For Unlimited plans e.g. HOWI-750, BUWI UL-l 999, 3500, 7000 etc.- 3 Months.

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New Postpaid WiMAX Plans (Upfront Payment of FMC)


WiMAX Home User Plans S. No. Particulars HOWI 750A Rs.750 Unlimited 12 Months Rs.7500 HOWI 750B Rs.750 Unlimited 24 Months Rs.13500 WiMAX Business User Plans BUWI UL 1999-A Rs.1999 Unlimited 12 Months Rs.19990 BUWI UL 3500-A Rs.3500 Unlimited 6 Months Rs.21000 BUWI UL 7000-A Rs.7000 Unlimited 6 Months Rs.42000

1 2 3 4 5

Fixed Monthly Charges (FMC) Free Data Usage per month No. of months upfront FMC payment Upfront payment of FMC for the period mentioned in (3) above Discount on Sale Price of CPE / Dongle ii) Indoor CPE iii) Outdoor CPE

in case of Upfront Payment 36% 30% Free Free Free Free Free

Special discount scheme for serving / retired Govt. / PSU employees and visually impaired persons under postpaid Wireless Broadband Services (WiMAX) relaunched.
Special discount scheme of 20% discount on usage and rental under Wl 220, WI 350 plans was offered to Central Govt./ State Govt./PSUs employees, visually impaired, BSNL staff and retired Govt./PSU employees under postpaid WiMAX service as a promotional offer extended for further 1 year upto 21.04.2014 . The promotional offer of reduced additional usage charges beyond free usage limit is from 22.04.2013 to 20.07.2013. Note: The offer is likely to be extended which will be intimated accordingly. Data Usage (Upload/Download) Upto 5 GB Beyond 5GB Existing Rs.0.80/MB Rs.0.80/MB Revised Rs.0.20/MB Rs.0.10/MB

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Tariff of VPNoWiMAX for General as well as Enterprise Customers:


Particulars Up and Down BW Fixed Monthly charges in Rs. Annual Payment charges in Rs. Fixed Static IP charges per annum in Rs. ( if required) Usage Provision of free Fixed IP Committed data rate VPNoWiMAX B 256 256 Kbps 3000 30000 1500 Unlimited NO VPNoWiMAX B 512 512 Kbps 5400 54000 1500 Unlimited NO VPNoWiMAX B 1 Mbps 1 Mbps 8500 85000 1500 Unlimited NO VPNoWiMAX B 2 Mbps 2 Mbps 12500 125000 1500 Unlimited NO

Purely on best effort basis

Terms and conditions: The VPNoWiMAX for General customers will be treated as an Add On service. Customer should opt for a minimum of Rs.750/- plan. However, customers may opt for higher Business WiMAX Plans also. The customer will be able to access either VPN or internet at a time. All charges are exclusive of Service Tax. Minimum hiring period for VPNoWiMAX One year Roaming charges: - The usage charges specified for home LSA will also be applicable while in roaming.

Index

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Value added services of BSNL


BSNL LIVE & HELLO TV BSNL Apps BSNL Tunes BSNL Music Service

Entertainment

Devotional

Cell Management Service


Phone Backup Remote Access to PC VVoBB Service Bharat Berry

My forte

nexGTv Mobile TV Mobile Radio Dial a TV 3G Portal Live Sharing Video SMS Dial a Video Voice Chat Jokes

Live Arti Religion & Devotional

Life Style Humshakal Love Marriage & Relationship Cookery Literary

Sports
Games Sports

Finance
Share & Stocks

News & updates


Email on SMS News & Updates Job

Trivia Health Filmy Dunia Shayari Comics

Customers can log on to our web: tamilnadu.bsnl.co.in for further details

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BSNL Live: a WAP Portal which offers one stop shop for all your information, fun and communication.
Visit BSNL Live http://bsnllive.net from your mobile and experience the thrill.

Mobile TV: 3G TV is a simple 3G based application that allows you to watch over 50 Television
channels on your BSNL 3G Mobile handset on 3G network. BSNL Tunes: Now Greet your caller with a song of your choice. No more 'Tring Tring'. Play greatest hits from Bollywood, Hollywood, Instrumental, Regional songs etc. You can set one common tune for all or customize a tune for specific callers and much more.

Express your heart through BSNL Tunes:


Choose a song of your choice and set as BSNL Tune of your Mobile. The charges applicable are in two parts. One is Service Subscription charge and another is Song Rental. Subscription charges will be for a specific period i.e. 30 days or as specified for tariff packages. Song rental will be applicable for every song of selection/change and for a specific period i.e. 30 days or as specified for tariff packages. Activation procedures and Tariff for BSNL Tunes: Activation of BSNL Tunes can be done by any of the following ways: SMS Interactive Voice Response System (IVRS) Mobile Search Song of the Day Copy command Web site. The activation procedure and its tariff details:
Description Charges SMS charge in Rs. 2 / SMS 2 / SMS Toll Free SMS format <BT>space<ACT> <BT>space<SONG CODE> <song name or movie name> Number to which SMS to be sent 56700 56700 56799 Activation through SMS Mode: Subscription Activation Rs.30 /30 days Song Activation Rs.12 /30 days 56799M-search-voice Rs.12 /30 days Activation through Dial Mode: Dial 56700 Rs.2 /minute Dial 56799 Re.1 /minute For Mobile Search Song of the Day Dial Mode: Dial 9443000567 Free Easy Copy: Press * (star) and then Free 9 Web based activation: Log on to www.tamilnadu.bsnl.co.in

Dial and act on voice prompt Dial and act on voice prompt Subscription and Song Rental are applicable.

Dial and act on voice prompt To set the ring back tune of your caller (BSNL Numbers) as your BSNL Tune Choose your BSNL tunes through our web site

To change the song customer has to send SMS <BT>space<Song Code> to 56700 (Change of song will attract song rental for the song selected) To Deactivate the BSNL Tune Service Dial 56702 and select option.

BSNL Name Tune:


You can set your Name as Caller Tune and thanks your caller personally. For this, send SMS NT<space><name> e.g.: NT VIJAY to 56799. (VIJAY is the name). The tariff is as applicable for BSNL Tunes.

Index

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BSNL TUNES INTRODUCED IN CDMA: Activation & De-Activation Procedure & Tariff
Activation modes: The BSNL CDMA customers of Tamil Nadu can get their BSNL TUNES Services activated, as of now, through two different Modes, that is (a) by Dialing 56700 and (b) Dialing to the Call Centre -1503.
(a) Activation procedure - by dialling 56700: Dial 56700. Browse through the different categories of songs & get the required BSNL TUNES song activated. (This is an IVRS based Activation Procedure and the IVRS Browsing time will be charged @ Rs.2/Minute) (b) Contact the Call Centre and get activated: Get activated by dialling to the Call Centre (1503). De-activation modes: The BSNL CDMA customers of Tamil Nadu can get their BSNL TUNES Services de-activated, as of now, through two different Modes, that is (a) by dialing 56700 and (b) dialing to the Call Centre -1503. (a) De-activation procedure - by dialling 56700: Dial 56700. Goto Manage option to de-activate. (This is an IVRS based Activation Procedure and the IVRS Browsing time will be charged @ Rs.2/Minute) (b) Contact the nearest CSC and get De-activated: Get De-activated by dialling to the Call Centre (1503).

Renewal
Three day s in advance to the date of Renewal, Pre-renewal message will be sent to the customer along with de-activation method. If the customer does not de-activate prior to the renewal, it will be automatically renewed and the monthly Subscription & Song Charges will be collected.

Tariff: (Monthly Subscription Charge Rs.30) + (Per song Charge Rs.12 per month) (Rs.2/- per minute for the IVRS based Activation & De-activation)
WATCH TV CHANNELS, VIDEOS ON THE MOVE: BSNL Live' is a WAP Portal which offers one stop shop for all Customer Information, Entertainment, and
Communication related requirements. Through BSNL Live' you can watch LIVE TV (Hello TV) and movies on your mobile, download exciting Videos clips games, songs and personalize your mobile phone with wallpapers and ringtones of your choice. To access BSNLLive visit WAP site http: //bsnllive.net from your mobile phone and experience the thrill. You can also ask for the settings by sending <make> space <model> of your handset to 58355 by SMS e.g. <Nokia> space <N79> to 58355.

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After you send the SMS you will in response get several settings on your handset viz. bsnllive', bsnlstream' etc. Once you get all the settings, you will have to save them. Out of these several settings the one pertaining to BSNL Live (will appear as 'bsnl live') should be saved as default. In some handsets the word 'Bookmark' is used instead of default. Thereafter whenever you want to access BSNL Live you will have to click on your Web browser in your mobile; the 'BSNL Live' bookmark will be visible to you and clicking on it will lead you to the Welcome page. Hello TV: Hello TV is a Live TV service which offers more than 50 channels on your mobile. This service is available for both 2g and 3g users with compatible handsets. With hello TV you can now watch Live TV on your mobile anywhere anytime. Movies: Movies will be streamed on demand i.e. the content will be played in real time on your mobile from BSN L Live' directly without first getting stored. Videos: Video clips of 3-5 minutes (approx.) on an average are available on demand. You can choose videos and download from the available huge library of content at BSNL Live'. The categories of content var ies from astrology, recipes/ cookery, entertainment, cricket to beauty tips/ clips, comics/ animation, Movies and Movie trailers, Music, Multimedia games and wallpapers, and other different tones/tunes . In addition to above more and more categories of video clips will be added to suit every taste and choice. Music - Full track song download: You can download full track audio songs (mp3) of your choice through BSNL Live'. Games: Various Categories of Games viz. Regular (Simple & premium) and multiplayer branded games are available. You will be able to see only games which are compatible with your handsets. Thus you need not to worry about compatibility of games. At the time of download you will be required to pay charges of games. Access to above services is recommended for 3G Subscribers for better experience but other content viz . Wallpapers, Themes, Screen savers, Ring-tones etc. can be used / downloaded by all the GSM subscribers.

YOUR MOBILE IS NOW MOBILE TV


Now watch over 60 TV channels on your BSNL Mobile. You can watch your favourite programs on your mobile on the move. Follow the steps given below:Step: 1 To download BSNL Mobile TV, send SMS. MYTV to 55447 (2G customers) MY3GTV TO 55447 (3G customers) You will receive a message in your inbox. Click on the same and download the application. Get it stored in phone memory. In the main menu, click on the application and open it to see the TV channels logos. Choose the channel you want to watch and click on its icon. You will see the subscription packages available currently. Choose the option that suits you. You will receive a confirmation that your registration has been successful. Now click on the channel and enjoy Mobile-TV.

Step: 2 Step: 3 Step: 4

Step: 5 Step: 6

Note: Data Download charges applicable as per plan. You can unsubscribe from this service by sending the following SMS. UNSUBMYTV to 55447 (2G Customers) UNSUB3GMYTV to 55447 (3G customers)

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BSNLs Bharatberry
BSNL launched the services viz. Bharatberry [Push E-mail & PIM (Personalized information Management) Sync. services] on 14.11.2011.
Bharatberry service allows you to: get email pushed to your mobile phone from virtually any of your email accounts perform synchronization of your Contacts, Calendar, Notes and Tasks etc. across your mobile phone and Bharatberry server

To use this service, you should have a mobile phone enabled with GPRS or WIFI or 3G service for internet connectivity.

Push Mail Service:


What to do with the BharatBerry Push Mail?
The Bharat Berry Push Mail Client allows you to perform all of the following from your mobile phone: Keep your remote email inbox in sync with the Bharat Berry Push Mail Client inbox
Compose and send emails Receive push email notifications which inform you of new emails on your mobile phone without you having to explicitly ask for new email Read, delete, reply, forward, or flag emails View attachments through the native browser of the phone (support varies based on phone model) Detect URLs in your emails and go to them directly on your mobile phone Call the sender of a received email, if the sender is stored in your contacts list with a phone number Work offline

How to get push email on your phone?


While installation, try to download the push client in your mobile device, once it is successfully downloaded check the Bharat berry push client icon on the menusinstallations /Downloads of the device and click on it. It prompts you to enter the user name and password to authenticate and you will be able to view your emails on the device. You can map multiple mail accounts in your handset by using Bharat berry service. The maximum number of mail IDs that can be configured is 10.

PIM (Personalized Information Management) Sync. Service: You can sync your contacts, calendar, tasks and notes.
Yes, using Bharat berry PIM sync Client, you can synchronize the contacts, calendar, tasks and notes that you have in your mobile phone (not the configured email account) with the Bharat berry server.

Bharatberry Services - Subscription Charges:



Push mail is Rs.50/- per month PIM sync is Rs.50/- per month.

Combo (Push Mail & PIM Sync.) is Rs.80/- per month


Data Charges as per existing rates also apply.

Index

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UNIFIED MESSAGING ON BSNL MOBILE


Voice Mail Service (VMS), FAX Message, E-Mail, E-Mail to Speech (ETS) are the services you can get under UMS. 1. Voice-Mail Using this feature, the voice mail can be send/received to/by other subscribers having this facility. The incoming voice message from the mailbox can be accessed as per following procedure: Conditional divert can be given for the voice calls to the voice-mailbox no. i.e. 17000. Whenever a voicemail is received in voice-mailbox, the subscriber will receive an SMS on his/her cell phone. In order to retrieve messages from the voice-mailbox, dial 17000 from your mobile phone. Press * to skip the introduction part. The message can be retrieved by following the voice menus thereafter. The voice mailbox can be accessed on landline also as per below mentioned procedure: In order to retrieve messages from your voice-mailbox by using landline phone, dial 9417017000 (which is the common access no.) followed by '#', then your own mobile no. and '#'. The system will prompt you for your password. The default password is 1234. Enter your password and follow the voice menus thereafter. 2. FAX-Message This feature will enable the subscriber to send/receive fax message. The fax can be sent/received to/by the subscriber either through BSNL UMN account or using fax machine. The below mentioned procedure is to be adopted while sending or receiving the fax message on fax machine: 1. In order to deposit a FAX message, dial 9417017000 from a FAX machine followed by a '#' and the mobile no. of the person who is the intended recipient of the FAX. A part of the voice menu says " to add a FAX, press 3".Press 3 on your FAX machine and after the system prompts you to, press " START" on your FAX machine. 2. In order to retrieve a FAX message from your voice-mailbox, dial 9417017000 from a FAX machine. Then press '#' followed by your own mobile no. and '#'. The system prompts you for your password. Enter your password. The system tells you that you have so many new messages out of which so many are Voice/FAX/E-Mail messages. When you play a FAX message, first, system will announce the senders phone number and the time when the sender had deposited that Fax Message. Then the system will announce many option like to backup, to keep or to delete etc, You simply bypass these request by pressing '#', then the system prompts you to press " START " on your FAX machine. 3. E-Mail/SMS/FAX/Voice Message. This feature will enable the subscriber to send/receive E-mail/SMS/Fax/Voice messages. The subscriber has to get BSNL UMN account for this feature. The below mentioned procedure is to be adopted for sending/receiving the email. 1. Dial 1403 from WAP MS to connect to internet-login to the site www.bsnlumn.com (based on your location go to appropriate website i.e. in north www.bsnlumn.com, south www.bsnlums.com, east www.bsnlume.com and in west www.bsnlumw.com ) 2. Logon to your BSNL UMN/S/E/W E-mail Account (using your mobile no. as the user login and 1234 as the password which is a default password). To receive e-mail: From WAP cell phone go to inbox then to email and the view details choose body. To send email: For sending E-mail, SMS, FAX and Voice Messages from your UMN/S/E/W account, use the Email, SMS, FAX and Voice options as provide d under the Compose Menu. 3. For retrieving: i. Voice messages

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To Listen/Deposit to your voice messages, the machine must have the multimedia capability. The different kinds of messages e.g. voice messages, FAX messages etc will be listed under the subject heading as soon as you logon to your E-mail account. Click on the voice message and the system will play it directly (if your machine supports the 'sbc' format). If your machine doesnt support the 'sbc' format, first convert the message into the 'wav' format using the icon provided on the right hand side. Then system will prompt you to save that attachment to your hard disk. After saving, click on the wav file and the system will play it. ii. FAX Messages: The FAX message comes as an attachment in the TIFF format. Open the FAX message using an imaging program as for example the IMAGING on the Windows -NT. The first page will just give you the summary of the FAX message i.e. the total no. of pages in the FAX message, the no. from which the FAX message was sent etc. Then you can download the actual FAX message. 4. E-Mail to Speech (ETS): This feature will enable the subscriber to receive the Email on the mobile phone .In order to listen E-mail messages from your voice mailbox, dial the No: 17000 from your mobile phone. Press * to skip the introduction part. The system prompt will say ' to listen E-mail message Press Option '4', thereafter, follow the voice menus . The attachments along with Email cannot be listened from your voice mail box.

General Terms used in mobile services

Index

Security Deposit: Security deposit is required for Local/STD/ISD facility of new connections. It is non-interest bearing & refundable upon surrender subject to clearance of all dues. No security deposit is required for Local/STD facility from the following categories. BSNL employees Existing BSNL subscribers upon request with conditions Employees of Central/State Government and Central PSUs Bank employees who give ECS mandate from their own bank Central/ State Government & Central PSU's Corporate Customers taking minimum 5 connections in corporate name. LSA: Licensed Service Area is the area within which Mobile Services are provided by Service provider (i.e. BSNL) under the license issued by competent authority. Tamilnadu Circle includes all revenue districts excluding Chennai, Kancheepuram and Tiruvallur districts and including Pondicerry Union Territory. For mobile services are concerned, Tamilnadu Circle and Chennai Telephones Area (Chennai, Kanchipuram & Tiruvallur) are considered as single LSA. Roaming: You can carry your mobile connection beyond your home LSA and use. In such cases, it is said to be that you are on roaming. Roaming service activation is absolutely free. While on roaming outgoing/ incoming call charges are applicable as per tariff plan. Voice/Video Call Charges: Local: Calls made to numbers within the LSA STD: Calls made beyond the LSA ISD: International calls The calls charges are applicable as per tariff plan & pulse rate. This will be normally for per minute or per second or specific duration. Data Download: 2G customers can download Data through GPRS i.e. Mobile Internet facility. 3G customers can down load data in their mobile or using data cards through 3G Data service at a very high speed. The tariff for data downloads is applicable as per the data plan of you. SMS: Short Message Service is available to send text containing 160 Characters. The spaces between words will be also

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counted as characters. This may be from a Mobile phone to another mobile phone or one to many or PC to Mobile/Mobiles. Local/National/International SMS can be sent. The charges are applicable as per tariff plan chosen by you. MMS: Multi-media Messaging Service, through which, you can send and receive messages containing text, audio or video or combination of any or all. The mobile handset shall be combatable for MMS applications. Night Calling: Calls made between 11.00 p.m. and 06.00 a.m. The call charges will depend on the plan chosen by you. Friends & Family: This facility allows you to make Free calls or at reduced call charges to the selected mobile/fixed telephone numbers. The tariff is applicable as per the plan. On-net: It means, own network i.e. BSNL network. Off-net: It means other network of Private Operators i.e. other than BSNL. Plan Voucher: To extend the validity and for migration of plans. Top-up Vouchers: Top-up vouchers are used to extend the usage value. Special Tariff Voucher: It is nothing but to cut your rates of parent plan C-Top-up: Channel top-up is nothing but electronic recharge/top-up facility. Recharge or Top-up can be done through C-top-up for the specified values as preferred by you. Freebies: Freebies are the concessional tariff, free calls/SMS/Data downloads offered permanently or for limited/specific period or to specific numbers. Validity: SIM Validity It is normally for 7 Days. Within this period you shall activate your connection by using PV. Plan validity The specified period of validity of the Plan chosen by you. Life time validity of plan - Life Time Validity means the License Period of the Operator. The License Period for Cellular Services of BSNL is 20 years w. e. f. 29.02.2000. However, the License is understood to be renewable further on its expiry. (Note: To continue the lifetime plan the recharge conditions specified along with the plan should be fulfilled). Grace Period(s) Grace Period: It is the period within which Recharge or Top-up shall be done by Customer with PV/RC/Top-up as per the requirement of the plan. Grace Period 1 (GP-1): 15 days from the expiry of the validity of the plan. Grace Period II (GP-1I): Additional 165 days from the expiry of the Grace Period (GP-I) of the plan.
Note:
A. During the grace period, no O/G calls will be allowed except emergency (toll free) & IVR calls. However I/C shall be free during Grace Period I.

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B. C. D.

The unutilized balance amount of the previous card can be carried forward in case of renewal within the Grace Period-I, otherwise it shall lapse. The SIM number can be re-activated within additional period of 165 days even beyond the grace period of 15 days (GP-I) as per the parent plan. However, in such cases, the credit balance will lapse. Free talk value on initiating the SIM is given to all subscribers.

Index

BLACKOUT DAYS:

As per Telecom Regulatory Authority of India (TRAI) directives, 5 days in a year shall be declared as blackout days. BSNL has declared the following 5 days as black out days. No concessional tariff on voice calls or SMS will be available on those days only. The normal tariff as per plan will be applicable on those days. 1. New Years Eve (31st December) 2. New Year Day (1st January) 3. Valentine day (14th February) 4. Diwali (3,November) 5. Christmas day (25th December) - (all the 5 days for the year 2013).

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BlackBerry
Current affair:
Promotional offer on Blackberry Post-paid services for Blackberry BB Z10
Freebies for BlackBerry Post paid plan is revised in the Billing system and new Annual plans also implemented in the billing system w.e.f 22.03.2013 for a period of 90 days. This promotional offer is only applicable to the customer migrating to BBZ10 from existing BlackBerry platform. Plan Charges Post paid (FMC in Rs ) 299 Existing Plan Plan Name BIS-I Lite/Social BIS-C Freebies NIL Unlimited emails (PO/IMAP) + Instant Messaging. Unlimited emails (PO/IMAP) + Instant Messaging. Internet Browsing + Off devices GPRS up to 2GB. Migration Plan Charges beyond Freebies Free data usage Unlimited email, social networking +1GB+100 SMS on-net Local. Unlimited emails (PO/IMAP)+Instant Messaging + 2GB Unlimited emails (PO/IMAP) + Instant Messaging + Internet Browsing + 10 GB+500 SMS on-net Local.

SL.NO

1.

2.

362

Rs.0.01/10Kb

3.

999

BIS-III

New Annual Plans for BB Z10 customers and Data plans are 3G

Sl. No

Plan Name

Plan Charges Annual rental in Rs.

Free Data Usage

Charges Beyond free Usage

1 2 3

BB10 Silver BB10 Gold BB10 Platinum

1780 3560 6230

1GB/Month for 12 months 3GB/Month for 12 month 5GB/Month for 12 month

Rs.0.01/10 Kb

Note: For post-paid Plans service Tax Extra. 1. The Freebies mentioned for BIS Lite/Social, BIS C, BIS 999 should be added to the existing Blackberry subscriber who is migrating to BBZ10. 2. For annual Plan BB10 Silver, BB10 Gold, BB 10 Platinum the APN bsnlnet should be used instead of blackberry.net and there will not be any provisioning on Blackberry server. 3. All the Existing BB plans will continue as per their own terms and conditions.

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Promotional offer on Blackberry Prepaid services for Blackberry BB Z10 through CSC is implemented:
The migration plans and new Annual prepaid plans are introduced in BLACKBERRY prepaid services for BBZ10 Blackberry customers w.e.f 12.04.2013 for a period of 90 days. This offer is only applicable to the customer migrating to BBZ10 from existing BlackBerry 4. Plan Migration Plan Existing Plan Charges Charges Sl. No Prepaid to Plan Name Freebies Freebies beyond free STVs (in Rs) Data Usage 305-Lite 303-social BIS-I Lite/Social 1GB# Free data +100 SMS Local on-net free 2GB# Free data 10GB# Free data+ 500 SMS Local onnet free

Format for sending SMS to 53733

NIL

BISL305 BISS303

411

BIS-C

1009

BIS-III

Unlimited emails (PO/IMAP)+Instant Messaging. Unlimited emails (PO/IMAP)+Instant Messaging. Internet Browsing +Off devices GPRS upto 2GB.

BISC411 Rs.0.02/10Kb

BISR1009

The following new annual plans applicable for MICRO/NANO SIMs are also introduced
Sl.No 1 2 3 Plan Name Silver Gold Platinum PV in Rs. 1999 3999 6999 Free Data Usage 1GB/Month for 12 months 3GB/Month for 12 months 5GB/Month for 12 months Charges Beyond free Usage Rs.0.02/10Kb

The base tariff for GOLD, Silver, platinum plans are as per GENERAL plan. Prepaid Plan charges include service tax. Micro SIM charges not included in Plan Voucher.

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BSNLs Plans & Tariff structure in Blackberry Services


Index

BlackBerry Limited Tariff Plans in 2G & 3G in post paid services:


Sl. No. 1 2 Particulars Fixed Monthly Charges for BlackBerry in Rs Free data usage Kb/month (Home LSA) BIS P-1 299 Nil BIS P-II 499 2000

Usage charges beyond free limit in Rs. / 10KB (Home / Roaming)

0.30

0.04

Note:
1. 2. For voice plan, the customer can choose any plan out of post paid plans with Fixed Monthly Charges (FMC) for Rs.225 and more. Service Tax as applicable will be charged extra. Free data usage does not include roaming usage under limited plan.

3.

BlackBerry Unlimited Tariff Plans in 2G Services


Sl. No. Plan Details Free Data Usage Internet Access Postpaid Prepaid

FMC/PV BlackBerry Messaging Bundle Unlimited plan in Rs [BIS Lite] e-mail

Not allowed

299

271

FMC/PV BlackBerry Social Networking Unlimited instant Bundle plan in Rs [BIS Social] messaging Unlimited emails (POP/IMAP)+Instant Messaging

Not allowed

299

270

FMC / PV Plan BIS-C in Rs.

Allowed*

362

399

*Unlimited Internet Browsing-access is only available when browsing is done using BlackBerry Smartphone, Blackberry browser and APN FMC= Fixed Monthly charges, STV= Special Tariff voucher with validity of 30 days

1. 2.

Charges for other Tariff Items as per selected plan Service Tax as applicable will be charged extra in case of post paid.

Index

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BlackBerry 3G - Unlimited Tariff Plans


Plan wise tariff Post paid Sl. No. Plan Name FMC in Rs. Prepaid MRP of STV in Rs. 991 Free Data Use Usage Charge Beyond free limit Re./10KB 0.05

i.

BIS-P-III (Regular BIS)

999

ii.

BES-P-III

875

NA

Unlimited e-mails (POP/MAP) + Instant Messaging + Internet Browsing + Off-Devices GPRS upto 2 GB Unlimited e-mails (POP/MAP) + Instant Messaging + Internet Browsing + Office e-mails

0.05

FMC= Fixed Monthly Charges, STV = Special Tariff Voucher Service tax as applicable extra. GPRS usage upto 2GB per month is free with BIS Plan-III. GPRS usage beyond 2GB, is chargeable @ Re.0.05/10Kb. Unlimited Internet Browsing access limited to Blackberry smart phones GPRS usage upto 2GB per month is free with BIS Plan-III (BIS Regular). GPRS usage beyond 2GB, is chargeable @ Rs.0.04/10KB. Unlimited Internet Browsing-access is only available when browsing is done using BlackBerry Smartphone, Blackberry browser and APN No additional charges to be levied for 3G Prepaid and Postpaid blackberry services until further order. Blackberry unlimited tariff plan BIS-C at Sl. No.3 above is not allowed under 3G.

Prepaid Blackberry Plans with STVs of 7 / 90 / 180 days validity can be activated by sending SMS message to 53733
S.No 1 2 3 4 1 2 3 4 1 2 3 4 Name of Plan BIS Lite BIS social BIS-C BIS regular BIS Lite BIS social BIS-C BIS regular BIS Lite BIS social BIS-C BIS regular Validity in days - 7 MRP Rs. 89 88 109 276 Validity in days - 90 939 938 1213 3144 Validity in days - 180 1865 1864 2427 5956 BISL939 BISS938 BISC1213 BISR3144 BISL1865 BISS1864 BISC2427 BISR5956 Index Format for sending SMS. BISL91 BISS88 BISC109 BISR276

For further details log on to our web: tamilnadu.bsnl.co.in or Call Toll Free 1503

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CURRENT AFFAIRS IN GSM MOBILE NETWORK


STV Tariff rationalised with unlimited call facility

Index

A) Rationalization of tariff of STVs with Unlimited call feature in 2G & 3G prepaid mobile services introduced in Tamil Nadu LSA (incl. CHTD) with effect from 07.06.2013.

The details are given below:MRP of STV in Rs. (incl. of S. Tax) 574 1494 Existing Validity in days 30 days 90 days Revised Validity in days 27 days 81 days

Existing STV Feature Unlimited Local/STD On-net Unlimited Local/STD On-net

Revised STV Feature Unlimited Local On-net and 500 Min free Local/STD calls Any-net Unlimited Local On-net and 1500 Min free Local/STD calls Any-net

On revision of tariff of the above two STVs, they are placed in Group I w.e.f 7.6.13. B) Rationalization of tariff of STVs with Unlimited call feature & minute Pack in 2G & 3G prepaid mobile services implemented in Tamil Nadu LSA (incl. CHTD), with effect from 06.06.2013. The details are given below:MRP of STV in Rs. (incl. of S. Tax) 344 894 34 164 135 Existing Validity in days 30 days 90 days 1 day 7 days 30 days Revised Validity in days 27 days 81 days 1 day 6 days 30 days

Existing STV Feature Unlimited Local On-net Unlimited Local On-net Unlimited Local/STD On-net Unlimited Local/STD On-net 400 Min Local/STD Any-Net

Revised STV Feature Unlimited Local On-net Unlimited Local On-net 80 Min Local/STD Any-Net Unlimited Local/STD On-net 350 Min Local/STD Any-Net

There is no change in all other terms and conditions ( including SMS keyword for activation through SMS).

Combo Top-Up Vouchers in prepaid mobile services introduced as promotional offer:


Combo Top-Up Vouchers in 2G/3G prepaid mobile services are introduced in TN LSA (inc. CHTD) with effect from 01-06-2013 to 30-06-2013 as promotional offer: The details are given below:MRP in Rs. Free On-Net Calls Usage Value in Rs. Validity in Days* (incl. of S. Tax) in Min 222 190 110 40 555 470 280 90 *Validity in days is meant for Free on-net calls only and will not increase the main account Validity. The above two Combo Top-Ups are available only through C-Top-Up and applicable for the following Plans.

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All Current Plans - Life Time, Per Second, Per Minute, General, Student Special Neo, Anbujodi Neo, Roam Free, Jaijawan Neo, 3G Data Plan-General/Per Minute, Nesam Group of plans including NESAM GOLD, BSNL SIMPLE-Plan100 and Saral Anant Plan. Note: (1) The Free On-net calls deduction in account will be on minute basis for subscribers who have minute tariff. (2) The Free On-net calls deduction in account will be on second basis for subscribers who have second tariff.

Promotional Offer of GSM based FWP


The promotional offer of GSM based FWP is extended for a further period of 90 days from 23.05.2013 to 20.08.2013 in Tamilnadu LSA (incl. CHTD). The details are given below:Details Sale Price of GSM FWP SIM Card & activation SIM Validity Plan voucher Free talk time Validity of promotional offer Commission to Franchisee Promotional Offer from 23.05.13 to 20.08.13 (90 days) Rs.1000/- incl. of all taxes Rs.20/- (incl. of S. Tax) for the plans with plan vouchers175,42 & 37 7 days Customer has to purchase the plan Voucher as per his/her requirement (2) Rs.125/-per month ON-NET Local & STD for 12 months(not applicable on roaming) (3) Upto 20.08.2013 8 % of original cost excluding all taxes

Existing Plan validity of one year with General Plans will continue to be available and SIM Cost Rs 20 is to be charged. Existing allowed Plan Vouchers are Rs.175 (General Neo), 42(Second Neo Plan) & 37(Minute Neo Plan). The free talk value of Rs.125/- per month allowed for a month is to be utilized within the month for which it is allowed & no carry forward will be allowed. Existing validity extension/top-up conditions as per the chosen Plan voucher shall be applicable and there is no change in all other terms and conditions including the activation procedure.

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NESAM GOLD prepaid as a promotional offer:

plan

introduced

in

Tamilnadu

LSA

NESAM GOLD prepaid plan introduced in Tamilnadu LSA (including Chennai Telecom. District), as a promotional offer, for 90 days, with effect from 22.05.2013 to 19.08.2013. This plan is open for MNP port-in customers also. The tariff detail is given below: Particulars (NESAM GOLD) Tariff SIM Cost Normal Rs.20; USIM Rs.59. MRP of Plan Voucher in Rs. (Incl. of S.Tax) 49 Free Usage allowance with Plan Voucher (to be consumed within 30 days) Free Voice Call (Pulse) sec i) On-Net 1200 seconds Local/STD ii) Off-Net 800 seconds Local/STD Free Video Call Local/STD On-Net Nil Free Data Usage in MB Nil Free P2P SMS in Nos. 50 Numbers Local/National Any Network Initial Plan Validity in days 180 days Grace Period I 15 days Grace Period II 165 days Extension of Plan Validity Through Plan Voucher 49 (C-Top Up) (A) Home LSA Voice Call Charges Pulse Rate (seconds) Local On-Net 1.2 Local Off-Net 1.5 Reduced Call Charges on 5 Local Any Network 20p/Min On-net & 40p/Min Off-net Numbers (Rs./Min) Change of F&F Numbers Allowed anytime with Rs.10 per change per number STD On-Net 1.2 STD Off-Net 1.5 (ii) Video Call Charges Pulse Rate Rs./Minute Local On-Net 1.50 Local Off-Net 2.00 STD On-Net 1.50 STD Off-Net 2.00 Incoming Nil (iii) SMS Charges for Local SMS 50p/SMS On-net & 60p/SMS Off-net Charges for National SMS 60p/SMS On-net & 70p/SMS Off-net International 5.00/SMS
Note: The concessional tariff is not applicable on FIVE BLACK-OUT days (31st Dec,1st Jan, Valentine day 14th Feb, Diwali & Christmas 25th Dec ). On these Black-out days, the tariff will be as per Parent Plan.

There is no change in the existing procedure of registering 5 F&F numbers and change of F&F number by sending SMS to 53733.

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The Plan Continuation Vouchers of MRP 87 & 174 thru C-Top up and the SMS keyword Nesamspl90 & Nesamspl180 will be withdrawn w.e.f 23:59 Hrs of 21.05.2013. Migration from other plans to New Nesam Special by sending SMS as MNESAMSPL is also withdrawn w.e.f 23:59 Hrs of 21.05.2013. Customers of NESAM GOLD plan can continue their plan validity by sending a SMS CONTINUE to 53733 and Rs.43.61 will be deducted from their account. Automatic recovery of Plan Voucher amount (Rs.49) for the purpose of extending the plan validity on the last day of GP1 is applicable for this plan. Combo TUs of MRP Rs.222 & 555 are available for the customers of this plan. As per TRAI 43rd Amendment, all the New Nesam Special Customers PV 29 (Active+GP1+GP2) who have completed 180 days from the date of activation, will be migrated to NESAM GOLD without changing the validity as a onetime activity on 23-05-2013 and henceforth, should use PV 49 only to get validity extension. Remaining customers (who yet to complete 180 days from the date of activation) can continue to use PV 29 (30 days validity) till 18-10-2013 in order to avail the existing New Nesam Special tariff. Existing SMS keyword Nesamspl30 also continue to exist till 18-10-2013. However, PV 49 (only thru C-TOP UP) is also available for the purpose of extending validity to 180 days and the customer will be migrated to NESAM GOLD plan. Customers from other plans can migrate into this new plan by sending SMS as MNESAMGOLD to 53733 and Rs.43.61 will be deducted from their account.

Data STVs applicable to Tablets:

DATA STVs for Tablets viz. MRP Rs. 82 (1GB Free data usage/1 day validity), Rs. 752 (6GB Free data usage/30 days validity) and Rs. 1001 (10GB Free data Usage/30 days validity) are withdrawn with effect from 23.05.2013. Henceforth, all the existing 3G Data STVs of MRP Rs.25 to Rs.3302, YUVA STVs and 3G Data Combo Vouchers are made available for Tablet Plan Customers during their plan validity. However, the Plan Voucher 74 is to be used for the purpose of extending their Tablet Plan Validity and there is no change in all other terms and conditions including Starter Pack Rs.104 for activation.

Introduction of SMS STV for Local On-net in prepaid mobile services


SMS STV in 2G & 3G prepaid mobile services introduced in Tamil Nadu LSA (incl. CHTD) on promotional basis for 90 days with effect from 29.05.2013 to 26.08.2013. The details are given below:SMS keyword to be sent to 53733 Amount to be deducted by IN In Rs.

STV feature

Validity in days

MRP in Rs. (incl. S. Tax)

1000 Local On-net SMS FREE with a 15 days 20 SMS20 17.80 limit of 100 SMS per SIM per day The above new STV is placed in Group III and is applicable while in Home LSA only. (NOT APPLICABLE while in National Roaming) The above new STV is applicable for all current plans like Life Time, Per Second, Per Minute, General Neo, Student Special Neo, Roamfree Neo, Anbujodi Neo, Nesam Group of plans incl. NESAM GOLD, Saral Anant & BSNL SIMPLE-Plan100. Activation of this STV is thru SMS only and NOT AVAILABLE in C-TOP UP. All other terms and conditions will remain same.

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A promotional offer of BSNL SIMPLE-Plan100 prepaid plan introduced in Tamilnadu Circle:


BSNL SIMPLE-Plan 100 prepaid plan introduced in Tamilnadu LSA (including Chennai Telecom. District), as a promotional offer for 90 days with effect from 29.05.2013 to 26.08.2013. This plan is open for MNP port-in customers also. The tariff detail is given below: Particulars (BSNL SIMPLE-Plan 100) Tariff SIM Cost Normal Rs.20; USIM Rs.59. MRP of Plan Voucher in Rs. (Incl. of S.Tax) 81 Free Usage allowance with Plan Voucher (to be consumed within 30 days) Free Voice Call (Pulse) sec i) On-Net 3600 seconds Local/STD ii) Off-Net Nil Free Video Call Local/STD On-Net Nil Free Data Usage in MB Nil Free P2P SMS in Nos. 100 Numbers Local on-net Initial Plan Validity in days 180 days Grace Period I 15 days Grace Period II 165 days For Topup 100 and above, 180 days validity will be extended from date of Extension of Plan Validity Topup. Maximum validity will be restricted to 180 days only. Voice Call Charges (Per Minute) Local/STD On-Net Mobile 60p/Min Local/STD Off-Net Mobile 70p/Min Local/STD On-Net Fixed 60p/Min Local/STD Off-Net Fixed 80p/Min Roaming charges As Per GENERAL NEO Plan F&F Numbers As Per GENERAL NEO Plan ISD Charges As Per GENERAL NEO Plan As Per GENERAL NEO Plan Video Call Charges SMS SMS charges for Local 60p/SMS On-net &70p/SMS Off-net SMS charges for National 70p/SMS On-net & 80p/SMS Off-net International 5.00/SMS SMS Charges while Roaming As Per GENERAL NEO Plan Applicability of STVs All STVs are allowed except STV 22,23 As per General Neo Plan All other charges Plan Migration Allowed Note: The concessional tariff is not applicable on FIVE BLACK-OUT days (31st Dec, 1st Jan, Valentine day 14th Feb, Diwali & Christmas 25th Dec ). On these Black-out days, the tariff will be as per Parent Plan
Customers from other plans can migrate into this new plan by sending SMS as MSIMPLE to 53733 and Rs.72.09 will be deducted from their account. BSNL SIMPLE Plan Customers Can extend their validity for 180 days by using Topup 100 and above, and CONTINUE Message for extending the validity thru SMS is not applicable for this plan. Plan Voucher Rs.81/- can be applied through CTOPUP after Creation and completion of activation in unified SIM by Franchisee/Retailers.CSC/CSR can directly bundle the plan voucher though Sancharsoft while creation itself.

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INTRODUCTION OF DATA PLAN VOUCHER 51 UNDER PREPAID MOBILE SERVICES

Data Plan Voucher Rs. 51 has been introduced in 2G/3G prepaid mobile services for the customers who purchase the data card from outside market for data plan activation in Tamil Nadu Circle w.e.f 08.05.2013. However, Data Plan voucher Rs.102/- for the bundled data cards (i.e. Data cards sold by BSNL or any of the BSNL Bundled data cards) continues to exist.
The details of Data Plan Voucher are as under:-

Particulars MRP Of plan voucher (incl. of S. Tax) Free data usage Main account validity Availability Applicability Base Voice Tariff plan

Plan voucher 51

Rs.51
200 MB to be consumed within 30 days of activation. One year. Further extension of validity through Plan voucher Rs.102 will extend one year validity without any freebies. Only through CTOPUP. For 2G/3G data plan activation of the data cards purchased from outside market. As per General Prepaid plan.

GPRS/EDGE TARIFF IN 2G MOBILE SERVICES RATIONLISED: Rationalization of GPRS/EDGE tariff under 2G mobile services was implemented in TN LSA (incl. CHTD) with effect from 18.04.2013. The details are given below:MRP of 2G Data STV in Rs. (inc. of S.Tax) 54 125 270 302 Free day/any time data usage Existing 500 MB 2000 MB 10 GB 8 GB Revised 500 MB 1.5 GB 5 GB 6 GB Validity in days Existing 30 days 30 days 30 days 90 days Revised 25 days 30 days 30 days 90 days

Note: Activation of all the above 2G GPRS STVs is through SMS only. SMS Keyword TO BE SENT TO 53733 GPRS54 GPRS125 GPRS270 GPRS302 All other terms and conditions remain same. Amount to be deducted by IN 48.06 111.25 240.30 268.78

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Revision in tariff of Data STVs under 2G & 3G mobile services effected:


Approval of competent authority is hereby conveyed for the revision in tariff of Data STVs under 2G & 3G prepaid mobile services in TN LSA (incl. CHTD) with effect from 15.04.2013. The details are given below:Data STV in Rs. (incl. of S. Tax) Existing Revised 3002 3302 1099 1299 SMS keyword to be sent to 53733 DATA3302 DATA1299 Amount to be deducted by IN in Rs. 2938.77 1156.11

Day/Any time usage in MB 30000 10000

Validity (days) 90 days 30 days

All other terms and conditions will remain same.

Introduction of two new Volume based STVs in prepaid mobile services


New Volume based STVs introduced in Tamilnadu Circle in 2G & 3G prepaid mobile services on promotional basis for 90 days with effect from 10.04.2013 to 08.07.2013. The details are given below:Validity in days MRP in Rs. (incl. of S. Tax) SMS keyword to be sent to 53733 Amount to be deducted by IN

STV feature

Local /National 190 SMS free to any network Local /National 720 SMS free to any network

7 days 30 days

19 72

SMS19 SMS72

16.91 64.08

Both the above two new STVs are placed in Group III and are applicable while in Home LSA and National roaming. Both the above two new STVs are applicable for all plans. All other terms and conditions will remain same.

Revision of optional SMS packs under 2G & 3G post-paid mobile services


Revision of Optional SMS packs under post-paid mobile services has been implemented in Tamilnadu Circle with effect from 01/04/2013. i) Revised Optional SMS Packs under post-paid mobile services:Fixed Monthly charges in Rs. Free Local P2P SMS in Nos. (On-net) Free National P2P SMS in Nos. (On-net) Rate of P2PSMS beyond free limit 15* Nil Nil 20 2000^ Nil 30 2000^ 1000^ As per Plan

0.5p/SMS for Local/National (On-net) SMS and 12p/SMS for Local/National (Off-net)^ *Revision of optional SMS pack 15 is w.e.f 22.03.2013. ^ The above FREE SMS is restricted to 100SMS/day.

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All SMS beyond 100 SMS per day will be charged @ 50p/SMS or SMS charges as per plan whichever is higher. ii) Service Tax as applicable will be charged extra. However, BSNL customer while roaming in BSNL network, the existing tariff for national roaming will be applicable.

Revision of national roaming charges for BSNL customers while roaming in MTNL network
Revision of National Roaming charges for BSNL Post-paid customers while roaming in MTNL network has been implemented in Tamilnadu Circle with effect from 12/03/2013.
Sl No. 1 2 3 Particulars O/G Local calls (within Visited LSA) O/G National calls (beyond visited LSA) ISD Calls USA, UK (fixed) , Canada and all countries with 001 access, Singapore, Malaysia, Hong Kong, Indonasia, Thailand Australia, New Zealand, Europe, Gulf, SAARC, Saudi Arabia, Africa, UK(mobile), China, Japan, South Korea, Asia, Christmas Island Rest of the World INMARSAT Calls 4 5 6 7 8 9 Incoming Calls O/G P2P SMS Local/National O/G P2P SMS International O/G Non P2P SMS I/C/ SMS (Mobile Terminated) GPRS Rs.6.30/Min Roaming charges payable by BSNL customer roaming in MTNL network Rs.1.00/Min Rs.1.50/Min

Rs.9.20/Min

Rs.18.00/Min Rs.240/Min Rs.1.00/Min Rs. 1.00/SMS Rs.5.00/SMS Rs.2.00/SMS Nil 0.02 p/kb

However, BSNL customer while roaming in BSNL network, the existing tariff for national roaming will be applicable. All other terms and conditions will remain same.

3.6 Mbps data card Offer at reduced price re-launched as a back-up to ADSL post-paid Broadband customers:
Re-launch of a promotional scheme of offering 3.6 Mbps data card at reduced price as a back-up to ADSL post-paid Broadband customers in Tamilnadu Circle extended for period of 90 days with effect from 19-03-2013 to 16-06-2013. The details are as given below:For ADSL Broadband customers with FMC>= Rs.600/- plan (monthly payment option) Sale price of 3.6Mbps 3G date card: Rs.800/-(Excl. of VAT)

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SUK with 1GB free data usage embedded in the SIM with a validity of 30 days- Rs.132 (Exclusive of S.Tax) SUK price includes price of Normal SIM and if the customer wants USIM SIM, then an additional Rs.59 is to be charged. The bundled free data usage of 1GB is to be used within 30 days from the date of activation Plan voucher Rs.102 (inclusive of S. Tax) is bundled with Sale price of Data card & SUK price, for activation of data plan.

For ADSL Broadband customers under annual payment option or longer period commitment with any FMC plan.

1. Sale price of 3.6 Mbps 3G data card:-Rs.500/-(Excl. of VAT) 2. SUK (Start-up Kit) with 1GB free data usage embedded in the SIM with a Validity of 30 days @ Rs.132 (Exclusive of S.Tax) 3. SUK price includes price of normal SIM and if the customer wants USIM SIM, then an additional sum of Rs.59 is to be charged. 4. The bundled free data usage of 1GB is to be used within 30 days from the date of activation. 5. Plan voucher MRP Rs.102 (inclusive of S.Tax) is bundled with Sale price of Data card & SUK price, for activation of data plan. After first month, customers are required to recharge their data card with 3G DATA STVs offered by BSNL to all Data Plan customers. The data cards may be offered through BSNL CSC only, after verification of credential of the customer i.e. the past paid bill of the BSNL ADSL Broadband connection in respect of existing customer and proof of having taken BSNL Broadband connection in respect of new customer, till the stocks lasts, against purchase of SUK, plan voucher and on submission of CAF. It is also to be ensured that only one Data Card as per this order is to be offered against one ADSL connection. All the terms and conditions currently applicable to Broadband customers and 3G data card customers shall remain the same.

3G Data STV YUVA re-launched as a regular measure


3G data STV YUVA has been re-launched as a regular tariff with the following terms and conditions in TN Circle with effect from 25.03.2013. Data STV in Rs. Day/Any time Total bundled free Night* usage in MB Validity (days) (incl. of S.Tax) usage in MB usage in MB 124 250 1250 1500 30 599 3000 4000 7000 30 *11.00 PM to 07.00 AM SMS keyword and amount to be deducted for activating YUVA Data STVs through SMS are given below:MRP of 3G Data STV in Rs. 124 599 SMS keyword to be sent to 53733 DATA124 DATA599 Amount to be deducted by IN in Rs. 110.36 533.11

All other terms and conditions remain same.

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JAI-JAWAN PLAN TARIFF REVISED:


The Jai-Jawan prepaid plan tariff has now been revised. The details are as follows: Name of Plan a) MRP of Plan Voucher in Rs. b) Free usage allowed with Plan Voucher^ i) Free Voice Call (Pulse) Free Voice Call On-net (BSNL Numbers) Free Voice Call Off-net (Other Numbers) ii) Free Data Usage in MB c) Initial Plan Validity in days d) Extension of Plan Validity Plan Tariff (Within LSA) (i) Voice Call Charges Pulse rate (Seconds) Local Mobile* On-net Local Mobile*Off-net Local Fixed** On-net Local Fixed**Off-net Reduced call charges on 2 BSNL numbers (Rs./Min) STD Mobile* On-net STD Mobile* Off-net STD Fixed** On-net STD Fixed** Off-net (ii) Video Call Charges Pulse rate (Seconds) Local On-net Local Off-net STD On-net STD Off-net Incoming (iii) SMS Local On-net Local off-net National On-net National Off-net International Delivery Report Missed Call Alert (iv) National Roaming (a) Voice Call Pulse rate (Seconds) Local On-Net Local Off-Net

Jai Jawan
98 Second 3125 3125 10 30 Through Plan Voucher Rs./Sec 1 0.012 0.015 0.012 0.015 0.40 0.012 0.015 0.012 0.015 Rs./Min 60 1.50 1.50 1.50 1.50 Free 0.60 0.60 0.70 0.70 5.00 Free Free

Rs./Min 60 1.00 1.00

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STD On-Net STD Off-Net Incoming Call (b) SMS Local SMS National SMS International SMS Incoming SMS (c) Video Call Pulse rate (Seconds) Local On-net Local Off-net STD On-net STD Off-net Incoming Call
^ Freebies to be consumed within first 30 days.

1.00 1.00 1.00 0.75 0.75 5.00 Nil Rs./Sec 1 0.05 0.05 0.05 0.05 0.05
Mobile = GSM & WLL-M ** Fixed = Landline & WLL-F

Features of the special prepaid plans are rationalized as under:(a) Under Jai Jawan Plan- Twenty minutes per day free voice call to two BSNL Mobile/Fixed/WLL numbers (combined) anywhere in the country while in Home LSA or National Roaming. (b) All Other Terms & Conditions will remain the same. (c) The Implementation of the Revised Tariff is to be made in accordance with the 43 rd Amendment of Telecom Tariff Order issued by TRAI.

Introduction of new STVs in prepaid GSM mobile services


Following STVs under 2G & 3G prepaid mobile services have been introduced in Tamil Nadu LSA (incl. CHTD) with effect from 28.02.2013. The details are given below:MRP of STVs in Rs. 15 43 17 31 (incl. of S. Tax) Validity in days 30 days 90 days 30 days 90 days Free Usage in Rs. NIL NIL O/G Call charges Local On-net 1p/sec 50p/Min Local Off-net 1.2p/sec 60p/min STD On-net 1p/sec 50p/Min STD Off-net 1.2p/sec 60p/Min Reduced FNF call charges to 30p/min 30p/Min 2BSNL Local numbers All other charges As per Base Plan As per Base Plan The above STVs (in previous page) could be activated through SMS also. The details are given below:-

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MRP of STVs (incl. of S. Tax) 17 15 31 43

Validity in days 30 days 30 days 90 days 90 days

SMS keyword to be sent to 53733 VOICE17 VOICE15 VOICE31 VOICE43

Amount to be deducted in IN 15.13 13.35 27.59 38.27

All the above four new STVs are placed in Group I and are applicable as long as the customer is in Home LSA only & while in roaming, necessary charges as per the plan will be charged. All the above four new STVs are applicable for select current plans viz., Life Time, Second, Minute, General, Anbujodi and Roam-free plans only. All the above four new STVs are NOT applicable for other current plans viz., Student Special, Jaijawan and New Nesam Special plans. All other terms and conditions will remain same.

Introduction of two new longer validity STVs in prepaid mobile services


Two new STVs with Longer Validity under 2G & 3G prepaid mobile services in Tamil Nadu LSA (incl. CHTD) with effect from 19.02.2013. The details are given below:Validity in days 90 days 90 days MRP in Rs. (incl. of S.Tax) 213 132 SMS keyword to be sent to 53733 VOICE213 VOICE132 Amount to be deducted by IN 189.57 117.48

STV feature Local Any Network @ 30p/Min + UV Rs.50 Local Any Network @ 1p/2Sec

Both the above two new STVs are placed in Group I and are applicable as long as the customer is in Home LSA only. While in roaming necessary charges as per the plan will be charged. Both the above two new STVs are available for current plans and Nesam Group of plans only. All other terms and conditions will remain same.

Revised Plan Voucher for 3G bundling scheme introduced:

Wi-Fi Router

sold under reverse

Start-up Kit (SUK) with revised Plan Voucher for activation of data plan for 3G Wi-Fi routers sold under reverse bundling scheme in 3G prepaid mobile services introduced in Tamilnadu Circle with effect from 15.02.2013. The details of Start-up Kit (SUK) are as under :Sl.No a b c Particulars Start-up Kit (SUK) price (incl. of S.Tax) Free Data Usage Plan Activation through revised Plan Voucher thru CTOP Details Rs.150 with 2G SIM Rs.209 with 3G SIM 2 GB Rs.102

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d e

Validity of Freebies Applicability

60 days from the date of activation for Wi-Fi Router sold under reverse bundling scheme

x)

The SUK is to be physically bundled with Wi-Fi Router and not to be allowed for sale as standalone sale of SIM. xi) For plan activation, revised plan voucher of Rs.102 will be used. The above free data usage is to be allowed at the time of activation only. The free data usage of 2 GB offered with the SUK and to be consumed within 60 days from the date of activation. xii) There is no change in the activation procedure in respect of Reverse Bundling of 3G Wi-Fi Router and the same is given below: The Wi-Fi Router vendor has to give the IMEI number to Marketing II Circle Office, Chennai for the 2G SIM/USIMs required. The IMEI of the Wi-Fi will be forwarded to commercial wing, CBT to get uploaded in Sancharsoft. The vendor will make a payment of Rs 150 for 2G SIM/Rs.209 for 3G USIM through RTGS to AO-CMTS, Trichy. After getting the confirmation from TR-AO (CMTS), DE Commercial ,CBT will issue the 2G SIM/3G USIM to the vendor ,who will come and collect it from Coimbatore. The SIM stock will be in the name of the Vendor, but will appear to all CSC/Franchisees on entering the 2G SIM/3G USIM No. after selecting the Menu in Tablet/Data Device in Sancharsoft. CSC/Franchisee has to enter the correct IMEI number and SIM number manually like PTPL Tablet/3G Data card Plan. The CAF entry will be done either by CSC or by BSNL Franchisee. Number can be selected either from Internet or from Sancharsoft front end thro' number by choice menu. The Plan Voucher 102 will be applied through CTOP-UP (either by CSC or by BSNL Franchisee) The customer will be given 2GB Free data usage with 60 days validity from the date of creation and the Main Account validity will be set 365 days from the date of 1st call.*123# Finally the customer will be activated in 3G DATA plan. All other terms and conditions with ref. to Plan Voucher 102 are applicable for this W-Fi router tariff.

The list of 5 Black out days for the calendar Year 2013
1. 2. 3. 4. 5. New Years Eve (31st December) New Year Day (1st January) Valentine Day Diwali Christmas

During the days mentioned above, the tariff will be as that of basic plan of the Customer. Concessional rate will not apply to those days only. Index

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Revision of SMS Tariff as per TRAI guidelines:


SMS tariff in 2G & 3G Prepaid Mobile Services is revised with effect from 12-12-2012. a) Upto one hundred SMS per SIM per day, the SMS charges will be as per the plan/STV subscribed by the customer; and b) Beyond 100 SMS per SIM per day, the SMS charges will be as per the plan or 50 paise per SMS, whichever is more. c) For the customers who have subscribed to any volume based SMS STVs (prepaid), upto 100 SMS per SIM per day will be free and beyond that the SMS charges will be as per the plan or 50 paise per SMS whichever is more.

ISD barring on prepaid numbers:


SMS has been sent to all existing prepaid customers of TN Circle by the operations wing, to send their explicit consent by sending SMS ACT ISD to 53733. ISD facility barred w.e.f 01-12-2012 to all those who have not sent their consent through SMS. If any prepaid customer having ISD facility wants the facility to be barred, he has to send SMS DEACT ISD to 53733.

Automatic validity extension by deducting PV charges from the A/C of the customers:
PV/PCV charges from the account of the customers in TN Circle w .e. f 31.10.2012. The details are given below: i) Initially, this facility is being extended to New Nesam Special, Per Second, Per Minute, General and Anbujodi Special plans:Plan Name New Nesam Special Per Second, Second Per Minute, Minute General Anbujodi Special Amount to be deducted (Rs.) 25.81 37.38 32.93 162.87 72.09 MRP of PV/PCV (Rs.) PV 29 PV42 PV 37 PV 183 PV81

ii) The balance amount available in the customer account will be checked on the last day of Grace Period I. (i.e. 15th day of GP1) iii) If sufficient balance is available, then the amount as described above will be deducted only for the customers of the above plans, and validity will be extended as per PV. iv) The freebies as per the PV will be extended accordingly. iv) The customer will be informed by an SMS from IN, like Dear Customer, Rs. xx has been deducted and validity of the plan is extended to xx-xx-xxxx as per the PV applicable for your plan.

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(A Government of Enterprise)

Telecom Consumers Charter of BSNL


A. About Us Bharat Sanchar Nigam Ltd was formed on 1st October, 2000. It is having Pan India presence except Delhi and Mumbai and is an integrated Telecommunications Company. It has installed large Quality Telecom Network in the country. The Company is working on improving it, expanding the network and introducing new telecom services. The company has experienced manpower with vast experience in Planning, Installation, commissioning and Maintenance of Switching & Transmission Networks; it has an in house world class ISO 9000 certified Telecom Training Institute. B. Services We Provide BSNL serves its customers as a one stop solution to all telecommunication needs with possibly the largest bouquet of Telecom Services, Wire line, CDMA Mobile, GSM Mobile, Internet, Broadband, Carrier Service, MPLS VPN, VSAT, VoIP services, IN Services etc. The company offers wide ranging & most transparent tariff schemes designed to suite every customer. The services being offered in India barring the cities of Delhi and Mumbai

Wire line Telephone


New Telephone Connection Shift and Transfer of Telephone Phone Plus Service

WLL Mobile

CLI Based Internet Services Broadband (DataOne)


# Prepaid Broadband # VAS over Broadband


o o

a.Hungama portal b.Games on Demand

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o o

c.Topper Education # IPTV Service

C. The quality of Service Benchmarks BSNL is committed to provide state of the art uninterrupted Telecom services to the customers and compy with the quality benchmarks as prescribed by TRAI or set forth by itself from time to time.

a) Quality of Service benchmarks as admissible to consumers for Basic Services (Wire line) The following benchmarks are prescribed: Time limit for service request or redressal of complaint All cases within seven days(subject to technical feasibility All cases within seven days(subject to technical feasibility All cases within three days for urban areas and all the cases within five days for rural/hilly areas(subject to technical feasibility Within three days Within seven days 100 %

Serial Number

Service Parameter

i)

Provision of Telephone

i)

Provision of Telephone

ii)

Fault Repair

iii) iv) v)

Shift of Telephone Closures Percentage of Billing Complaints resolved within four weeks Time taken for refund of deposits after closure

vi)

Within sixty days after closure

b)

Quality

of

service

benchmarks

as

admissible

to

consumers

for

mobile

services.

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The following benchmarks are prescribed: Time Limit for service request or redressal of complaint/TRAI Benchmark

Serial Monthly Basis 1

Service Parameter

Resolution of billing/charging complaints Period of applying credit/waiver/adjustment to customer's Accessibility of call centre/customer care %age of calls answered by the operators (Voice to Voice) %age requests for Termination/Closure of service complied Time taken for refund of Deposit after closures

100 % within 4 weeks

100 % within 1 week

>=95 %

>=90 %

100 % within days

100 % within 60 days

c) The benchmarks as admissible to consumers for broadband service is as below Time Limit for service request or redressal of complaint Monthly Basis i) ii) Service Provisioning / Activation Time Fault Repair/Restoration Billing Performance

Serial

Service Parameter

All cases within fifteen days (subject to technical feasibility) Within three days

iii)

a Percentage of Billing Complaints resolved b) Time taken for refund of deposits after closure

a)All billing complaints to be resolved within four weeks.> b)All cases if refund of deposits to be made within sixty days after closure

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d) & e) Capability Developed and being performed to meet the Benchmarks BSNL strives to provide uninterrupted telecom services to the valuable customers & has a well structured and multilayered Public Grievances Redressal Mechanism. We do have an extensive grass root level Fault Restoration System (FRS) to book the complaints and ensure prompt rectification of any fault. Consumer has only to call Local Number 198 for booking and no delay restoration of fault. Consumers can use following toll free Consumer Care Numbers for booking their complaints at our Complaint Centres (Call Centres) set up for Basic Telephone Services, Mobile Services, Broadband and other Data Services.

For Basic Services including Broadband Services: 1500 or 1800-345-1500 (Toll Free Number) For CDMA & WiMAX Services: 1502 or 1800-180-1502 (Toll Free Number) For GSM Mobile Services: 1503 or 1800-180-1503 (Toll Free Number)

For Broadband and Internet Services: 1504 or 1800-345-1504 (Toll Free Number) For Blackberry Services: 1505 or 1800-180-1505 For MPLS and other Data Services: 1800-425-1957 (Toll Free Number) Aforesaid toll free Consumer Care Numbers are also used as General Information Numbers for providing general information to the consumers. Consequent upon the replacement of 2007 Regulations ( Regulations 3 of 2007) by TRAIs new Regulations called the Telecom Consumers Complaint Redressal Regulations, 2012, BSNL has now replaced the three tier Complaint Redressal Mechanism by two tier system by doing away with Nodal Officer. Under these Regulations, every complaint at Complaint Centre (Call Centre) shall be registered by giving Unique Docket Number, which will remain in the system for at least three months. Every Complaint Centre (Call Centre) shall (a) At the time of registering of complaint.. (1) Communicate, through SMS, to the consumer the docket number, date and time of registration of the complaint and the time within which the complaint is likely to be resolved; and (2) Update the system with date and time of registration of the complaint, docket number, the telephone number of the consumer and the time indicated to the consumer for resolution of the complaint;

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(b)

On completion of action on a complaint (i) Communicate to the consumer, through SMS, of Redressal of the complaint along with action taken on the complaint; and

(ii) Update the system with details of action taken.

(c)

Interactive Voice Response System (IVRS), if installed on a Consumer Care Number is operated in the following manners: (i) (ii) (iii) the first level of the IVRS provides for language selection; the second level of the IVRS provides for options relating to the broad categories of complaints and service requests; the third level of the IVRS provides for a sub-menu under complaints and service requests, separately;

The sub-menu in the third level also contains option enabling the consumer to speak to a consumer care agent. Grievances/Complaints can also be booked on 12727 (for Circle Office) or 12728 (for SSA Office). This special TOLL FREE SERVICE has been introduced by BSNL for booking Public Grievances. Time limit for Redressal of Complaints or addressing service requests of consumers by Complaint Centres (Call Centres): BSNL shall ensure redressal of complaints and service requests in accordance with the time frame as specified under the Quality of Service regulations issued by the Authority. Where a time limit has not been specified under the Quality of Service regulations issued by the Authority, the complaints and the service requests shall be addressed within a time period not exceeding three days. Appeal to Appellate Authority: If the consumer is not satisfied with the redressal of his complaint by the Complaint Centre or, if his complaint remains unaddressed or no intimation of redressal of his complaint is received within the period specified, such consumer may prefer an appeal to the Appellate Authority through e-mail or FAX or post on in person within a period of 30 days after expiry of time limit specified for redressal of grievance. Appellate Authority may entertain an appeal even after expiry of said period of 30 days but before three months after expiry of time limit specified for redressal of grievance. Two member Advisory Committee comprised of one member from Consumer Organization registered with the Authority and other member from BSNL has been set up in each Service Area separately to offer an advice on all such appeals preferred to the Appellate Authority. Contact Detail of Appellate Authority of BSNL Tamilnadu Circle: Name and designation: Ms.R.RADHA, General Manager (NWO CFA) Address: O/o CGM, BSNL, Tamilnadu Circle, No.80, Annasalai, Chennai-600002. Telephone: 044-28582838 Fax: 044-28584646/28520484 E-Mail: gmo_tn@bsnl.co.in

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Telephone Adalats:

In addition to the above, subscribers whose grievances remained unsettled are invited to make petitions for redressal of their grievances in Telephone Adalats. SSA(Secondary Switching Area) Level Telephone Adalats are being conducted on bimonthly periodicity and Circle level Telephone Adalats are being conducted once in three months. Customers are asked to give their grievances in writing with all supporting documents within stipulated period to District Complaint Officer (DCO). The concerned office to which the case relates examines the case received by DCO and settles the case. A speaking order settling the case is communicated to the customers. For unsettled cases, a date is fixed for holding the Telephone Adalat. The customers are invited to attend the Telephone Adalat. The Adalat is presided over by General Manager of the area. The concerned officers of the Department are also called to be present in the Adalat. The full details of the case are presented to the presiding officer. The order of the presiding officer is communicated in the Adalat after hearing the arguments from both the parties. Appellate Jurisdiction of Telephone Adalats: Circle level Adalats headed by CGMs can consider the cases of the appeals against the decisions of the Adalats chaired by SSA Heads. Adalats headed by SSA Heads can consider cases of excess billing which have been rejected by them as administrative heads of SSAs. How we Monitor and Evaluate: BSNL has established Web based Complaint Monitoring System to enable the consumers to monitor the status of their complaints. Customers can log in to www.tamilnadu.bsnl.co.in and click on the hyper link BSNL Customer Care Portal for this purpose. BSNL also continues to make available such information to the telephone bills and also publishes once in six months in the newspapers in the manner prescribed as above Any change in the address of the web based complaint monitoring system shall also be intimated to the consumers in the same manner as above.

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Index

More efforts have been taken to update the information contained in the e-book. Discrepancy, if any, noticed may be communicated to the above address or over phone/email please.

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