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INDEX BSNL ASPIRATION Why should you choose BSNL Mobile? BSNLs FACILITIES TO CUSTOMERS DO YOU KNOW THE CURRENT PREPAID MOBILE PLANS? GET TARIFF/USAGE DETAILS ON YOUR OWN STVs (Boosters) activation through SMS to 53733 KNOW YOUR DATA USAGE WHY STAND IN A QUEUE? ONLINE BILL PAYMENT, HASSLE FREE NOW! Choose Your Mobile Number GSM POSTPAID & PREPAID CURRENT PLANS Prepaid Plans: Life Time Second Minute General Anbu Jodi Student Special Jaijawan Roam Free New Nesam Special Postpaid Plans: Plan-99 Plan-175 Plan-225 Plan-325 Plan-525 Plan-725 Plan-1500 ISD Tariff Table Mobile Prepaid Topups & Usage Value Cost of dummy SIM Closed User Group (CUG) facility in Prepaid Mobile services Procedure for deletion/readmission of CUG is revised Special Tariff Vouchers (Boosters) - Groups Conditions for Multiple Use of Boosters (STVs) GSM PCO Tariff
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INDEX 2G & 3G DATA PLANS, TARIFF STRUCTURE & STVs GPRS/EDGE tariff applicable to 2G Data Card and Voice plans 3G Data Prepaid Plans Tariff 3G Data Postpaid Plans Tariff 2G/3G Data Plans for Pantel Yuva Data STV I-Pad Data Plans Reverse Bundling Scheme for 3G tablets sold under by the approved vendors CDMA Plans & Tariff BSNL Pariwar CDMA Promotional Plan BSNL Joy CDMA Promotional Plan Existing Prepaid Plans of CDMA Base Plan - CDMA Special Tariff Vouchers CDMA DATA STV in CDMA Topup Vouchers in CDMA Wi-Max Services Wi-Max Postpaid tariff GSM Mobile Value Added Services Express your heart through BSNL Tunes BSNL Name Tunes WATCH TV CHANNELS, VIDEOS ON THE MOVE ! YOUR MOBILE IS NOW MOBILE TV ! BSNL Bharatberry Services Unified Messaging Service on BSNL Mobile General Terms used in mobile services Blackout Days Blackberry Tariff Structures Current Affairs in GSM Mobile Telecom Consumer Charter of BSNL Contact Numbers of Circle Marketing Cell Back cover
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A customer is the most important visitor on our premises. He is not dependent on us. We are dependent on him. He is not an interruption in our work - he is the purpose of it. We are not doing him a favour by serving him. He is doing us a favour by giving us the opportunity to serve him.
Mahatma Gandhi
BSNLs ASPIRATION
To be the leading Telecom Service Provider in India with global presence.
Index
To create a customer focused organization with excellence in sales, marketing and customer care. To leverage technology to provide affordable and innovative products/services across customer segments To provide a conducive work environment with strong focus on performance To establish efficient business processes enabled by IT
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Index
All major towns and cities are covered through our network All major national and state highways are covered National and International SMS facility International roaming available for more than 300 networks across the world. The facility of one number roaming across the country Appropriate and reasonable tariff packages to suit every pocket Absolute transparency in billing. All regular features of cellular telephony, such as SMS as well as advanced features like MMS are available. 24 Hour helpline all across the country. The only Mobile service available throughout the country including Jammu and Kashmir and North Eastern states like Arunachal Pradesh, Nagaland and Mizoram.
Call conferencing
Friend and Family Talk
Call waiting and Call holding facility Unified Messaging Services: This provides Voice mail, FAX, e-mail, text to voice services on your mobile phone.
So stay in touch with your nears and dears by means you like the most. Wireless Application Protocol (WAP): Surf WAP enabled websites on Internet using this service.
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Index FACILITIES TO CUSTOMERS BSNL is offering plenty of facilities to its customers. Answers for the day-to-day queries, plan change, activation of various STVs of their own etc. are detailed here for the benefit and use of customers. DO YOU KNOW THE CURRENT PREPAID MOBILE PLANS? You may like to know the prepaid mobile plans and its tariff that are currently available. You can simply send SMS with the following Key Words to 53733 and know the details. Plan /Tariff Details To know about the current prepaid mobile plans available To know about the Life Time plan To know about the Second plan To know about the Minute plan To know about the Anbu Jodi Special plan To know about the Student Special plan To know about the Nesam Special plan To know about the Jai-Jawan plan To know about the Roamfree plan To know about 3G Data Plan To know about 2G Pan Tel plan Plan voucher 32 To know about 3G Pan Tel plan Plan voucher 52 Key Word PLAN PLANLIFETIME PLANSECOND PLANMINUTE PLANANBUJODI PLANSTUDENT SPECIAL PLANNESAM SPECIAL PLANJAIJAWAN PLANROAMFREE 3GDATA 2GPTPL 3GPTPL
SMS format : PLAN<PLAN NAME> TO 53733 e.g. : PLANNESAMSPECIAL to get the plan details of Nesam Special plan. Index GET TARIFF/USAGE DETAILS ON YOUR OWN. There are certain facilities/information which can be activated/obtained by you sending SMS TO 53733 with the following key words or to get the details in your mobile. The Key Words are as follows: Service in which applicable Postpaid Prepaid
Facility/Information To get Post paid Usage Charges To get Previous Month Bill Amount Plan Activation to Blackberry Services Plan To check GPRS Account Balance To check GPRS Account Balance Activation of Friends & Family with one Land Line Number (Note-1) Activation of Friends & Family with Land Line and/or Mobile Number (Note-2) Modification FFE number (not for FFL) Charge @ Rs.5/per number per modification To get details of available STV Vouchers for SMS To get details of available STV Vouchers for Voice Calls To get details of available STV Vouchers for GPRS
Key Word AMT BILL BISL/BISS/BISR Data2G Data3G FFL FFE FFM STVSMS STVVOICE STVGPRS
Prepaid
Prepaid
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To get details of available STV Vouchers for Data Card Facility/Information Prepaid Prepaid/ Postpaid Postpaid Prepaid Prepaid Prepaid Prepaid Prepaid SMS to 51123 3G DATA Usage Check through data card SIM/iPad To know the operators of the country on International Roaming To register email id for getting post paid invoices To know the last call details like Date, Type, Charge, Balance, Number and Duration To know the last five calls details like Date, Type, Charge, Balance, Number and Duration Choose your normal Mobile Number through SMS option. (xxxxx denotes any 3 to 5 ending digit of mobile number) For reservation of GSM Mobile Number If ex-member of the CUG wants to rejoin the group To install Bharatberry (Push Mail Client & PIM Sync) in mobile Handsets
STVDATA Key Word DATA3G<space>mobil e number of the DATA Card / iPAD IR<space>COUNTRY NAME EMAIL<space>Mail_ID LAST LAST FIVE NLIST XXXXX CONF<Number Chosen> CUG <SPACE> CUG ID (IN 5 DGITS) SUB BB
Do you know the easy way of activation of Plan Voucher (PV) through SMS to 53733? PV & PCV Details PV Rs.97 (for Student Special Plan) PV Rs.75 (for Anbujodi Plan) PV Rs. 29 (New Nesam Special 30 Days Validity) Easy way of Prepaid Plan Change through SMS to 53733: For the plans Second Minute New General Student Special Anbu Jodi New Nesam Special Roam Free SMS Key word MSEC MMINUTE MGEN MSTUDENT MANBU MNESAMSPL MROAM SMS Key word CONTINUE NESAMSPL30
Easy way of Postpaid Plan Change through SMS to 53733: For the plans Get Changed to the Postpaid Voice Plan Get the confirmation for change of post paid plan SMS Key word CHG <SPACE> <OLD PLAN NAME> <SPACE>NEW PLAN NAME> PLANXXXY
Index
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Index
Just dial the USSD Code and press Call Button in your mobile handset toget the following information.
Sl. No. 1 2 3 4 5 6 7 8 Details To know the Name of the plan, its validity and balance available To know the details of the booster of the Group 1, 2 & 3 To Know the details of the ISD Boosters used To know the data balance in ipad plan To know the Mobile Number of SIM in the Mobile Hand set To know IMSI To know the USSD service activated To know IMEI Code *123# *124# *124*2# *124*1# *888# *999# *456*00# *#06# Index
(Note: For conditions of use of multiple boosters please refer to the inner pages where the detailed information is given)
MRP in Rs. inclusive of ST SPECIAL TARIFF VOUCHERS (BOOSTERS) Validity in Days
15
Free usage in Rs.NIL- O/G calls charges Local on-net 1p/Sec, Local Off-net 1.2p/Sec, STD On-net 1p/Sec, STD Offnet 1.2p/Sec, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan. (Applicable for
Lifetime, Second, Minute, General, Anbujodi and Roam-free plans only)
30
VOICE15
17
Free usage in Rs.NIL - O/G calls charges Local on-net 50p/Min, Local Off-net 60p/Min, STD On-net 50p/Min, STD Offnet 60/Min, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan.(Applicable for Lifetime,
Second, Minute, General, Anbujodi and Roam-free plans only)
30
VOICE17
28
31
Local/STD Rs.1.00/3minutes (On-NetBSNL N/W) and Rs.1.20 / 3 minutes OffNet (Other N/W) Free usage in Rs. NIL - O/G calls charges Local on-net 50p/Min, Local Off-net 60p/Min, STD On-net 50p/Min, STD Off-net 60/Min, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan.(Applicable for Lifetime, Second, Minute, General,
Anbujodi and Roam-free plans only)
30
VOICE28
90
VOICE31
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43
Free usage in Rs.NIL O/G calls charges Local on-net 1p/Sec, Local Off-net 1.2p/Sec, STD On-net 1p/Sec, STD Offnet 1.2p/Sec, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan.(Applicable for
Lifetime, Second, Minute, General, Anbujodi and Roam-free plans only)
90
VOICE43
44
Local Calls to any network @ 1p/2Second (For select plans currently available and Nesam plans) Local & STD calls On net Rs 0.20 /min (2G & 3G) Local On-net (BSNL N/W) Video calls 125 Minutes free Local calls On net @ Rs 0.10/ min Local calls from BSNL Mobile to BSNL Mobile @ 10 p/min, Local calls from BSNL Mobile to Landline/WLL/Other network @ 49p/min
30
VOICE44
47 57 65
30 30 30
99
30
VOICE99
132
164
90 6 90
VOICE132
VOICE164
213
VOICE213
290
90
VOICE290
27 27 81 81 7
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19
Local/National 190 SMS free to any network On-net SMS @ 1P/SMS &Local/National Off-net SMS @10p/SMS On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS a)Local/National On-net SMS: 100 SMS per day FREE & b) Local/National Off-net SMS: 12p/SMS* On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS a)Local/National On-net SMS: 100 SMS per day FREE & b) Local/National Off-net SMS: 12p/SMS* Local/National 720 SMS free to any network 100MB GPRS usage for 1 day 200MB GPRS usage 500 MB GPRS usage for 30 days 1250 MB GPRS usage for 30 days 1.5 GB GPRS/EDGE usage for 30 days 5 GB GPRS usage for 30 days 6 GB GPRS usage for 90 days
SMS19
21
15
SMS21
33
30
SMS33
36
15
SMS36
54
60
SMS54
56
30
SMS56
30 1 3 25 30 30 30 90
13
SMS Combo Voucher 50 SMS Free plus Rs.5 Usage Value (50 to 100 SMS per day SMS Charges as per plan. Beyond 100 SMS, 50p/SMS or SMS charge as per plan whichever is more is applicable. Both Local and National SMS).
COMBO13
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All features Combo STV (2G only) 100 local SMS plus 50MB Data + Rs.25 Usage Value. Voice Combo Voucher Local any network @ 30p/Min plus usage value Rs.20 Voice Combo Voucher STD any network 35p/Min plus Usage Value Rs.30 Voice Combo Voucher Local/STD any network 35p plus Usage Value Rs.40
COMBO62
71
30
COMBO71
169
30
COMBO169
219
45
COMBO219
Prepaid Blackberry Plans with STVs of 7 / 90 / 180 days validity can be activated by sending SMS message to 53733
S.No 1 2 3 4 BIS Lite BIS social BIS-C BIS regular Validity in days - 7 Name of Plan MRP Rs. 89 88 109 276 Validity in days - 90 1 2 3 4 1 2 3 4 BIS Lite BIS social BIS-C BIS regular BIS Lite BIS social BIS-C BIS regular 939 938 1213 3144 Validity in days - 180 1865 1864 2427 5956 BISL939 BISS938 BISC1213 BISR3144 BISL1865 BISS1864 BISC2427 BISR5956 Format for sending SMS. BISL91 BISS88 BISC109 BISR276
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Index 3G Data customers can get the data usage by sending SMS either from his Data Card or ipad, if they support SMS facility, or, from their BSNL or any other Operator mobile numbers by sending SMS, as detailed below: Instrument from where SMS to be sent SMS keyword Remarks SMS is to be given. to From DATACARD / DATA3G 53733 Free IPAD Press call/ Enter From IPAD *124*1# button DATA3G<space>mobile number From BSNL mobile of the DATA CARD/ iPAD in 10 53733 Free number digit DATA3G<space>mobile number Chargeable as per the From mobile number of of the DATA CARD/ iPAD in 10 9442253733 customers plan with any operator digit his operator Customer need not remove the SIM from Data Card/ iPAD and put it in his mobile/ iphone to check the usage. WHY STAND IN A QUEUE? ONLINE BILL PAYMENT, HASSLE FREE NOW! Pay bills online: You can avail online payment facility logging on to our web: www.bsnl.co.in you can view the latest bills and pay them online. You can get duplicate bill online for any mobile post-paid connection. Mobile prepaid online recharge, top-up and flexi-top-up are also available.
General/Corporate Customers of BSNL can access these features by following three simple steps, viz. Register, Add a Phone account and view & pay bills online. Quick Pay facility is also available without registration process.
Index
Index
Only three type of vouchers viz. Plan vouchers, Top up vouchers and Special Tariff Vouchers are made available through C-TOP UP ( and through SMS wherever applicable) in TN LSA. Plan Vouchers: PV is renamed as Plan Voucher which is used for enrolling a customer into a plan and extending the plan validity. Top-up Vouchers will offer only monetary value in rupees and nil validity. Special Tariff Vouchers - STVs: Boosters are named as Special Tariff Vouchers which are attached to different plans, tariff for different items and validity period of maximum 90 days.
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Note
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Min Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 1.50 1.50 5.00 NIL 2.00 As determined by Content Provider. 2.00 2.00 2.00 2.00 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
* Life time validity of plan - Life Time Validity means the License Period of the Operator. The License Period for Cellular Services of BSNL is 20 years w. e. f. 29.02.2000. However, the License is understood to be renewable further on its expiry. (Note: To continue the lifetime plan the recharge conditions specified along with the plan should be fulfilled)
^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher.
.Financial
Implications:
100 100 200 208 300 312 400 416 500 520 1000 1040
Assumptions
1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls NonBSNL BSNL 5 7
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Lifetime plan
Sl. No. 1 2 3 4 5 6
MRP of TopUp(s) in Rs. 10 20 30 & 40 50,60,70,80 & 90 100 to 220 (in multiples of 10) 230 to 5500
Validity Extension in Days 9 Days 18 Days 27 Days 45 Days 90 Days 180 Days
STVs which are applicable to Lifetime/Saral Anant Plan to get Second plan or Minute plan tariff as detailed below:Sl.No 1 2 3 4(i) a b c d 4(ii) 5 Particulars MRP of STV (Incl Of S.Tax) Free usage in Rs. Tariff Validity O/G Call charges( Home LSA) Local On-Net Local Off-Net STD On-Net STD Off-Net Call charges while in National Roaming All other charges as per plan Second Plan 23 Nil 90 days 1.2p/sec 1.5p/sec 1.5p/sec 1.5p/sec Second plan Second plan Minute Plan 22 Nil 90 Days 60p/Min 70p/Min 60p/Min 70p/Min Minute Plan Minute Plan
Index
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Description
Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher^ Free Voice Call in seconds On-net (BSNL) Free Voice Call in seconds Off-net (Non-BSNL) Free Video Call Local/STD ON-net(BSNL) Free Data Usage in MB Free P2P SMS in numbers Local National Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Minute Pulse Rate in Seconds Voice Call Charges: Local - on-net (BSNL) Rs./Second Local Off-net (Non-BSNL) Rs./Second Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD On-net (BSNL) Rs./Second STD Off-net(Non-BSNL) Rs./Second Reduced Call Charges on 1 BSNL number (Rs./Minute) ISD Call Charges Video Call Charges: Pulse Rate in Seconds Video Local On-net (BSNL) Rs./Second Video Local Off-net(Non-BSNL) Rs./Second Video STD on-net (BSNL) Rs./Second Video STD off-net(Non-BSNL) Rs./Second SMS Charges: Local Rs./SMS National Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Minute Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) STD - Off-net (Non-BSNL) Incoming Call
Tariff Details
Second Plan 20 59 7 15 42 1200 600 NIL NIL NIL NIL 180 Through Plan Voucher Through Plan Voucher 15 165 Not applicable 2G&3G Second 0.012 0.015 0.50 0.012 0.015 Not Applicable Refer the ISD Tariff Table Second 0.04 0.04 0.04 0.04 0.80 1.20 5.00 Free Free
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Sl.No.
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Second Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 1.50 1.50 5.00 NIL 2.00 As determined by Content Provider. 0.05 0.05 0.05 0.05 0.05 0.02 0.02 3.00 8.00 As determined by the content provider.
17
18
19
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Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. Financial Implications:
Recharge Worth Rs. 100 200 300 400 500 Minutes of Usage available (Rounded off) 126 252 378 504 631 Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls NonBSNL BSNL 5 7 1000
1261
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Index
Description
Name of the Prepaid Plan Start-Up Kit (SUK) Normal SIM Price in Rs. (including Service Tax) USIM Price in Rs.(including Service Tax) Validity in Days Bonus Validity in Days Plan Voucher: MRP of Plan Voucher in Rs. Free Usage Allowed with Plan Voucher^ Free Voice Call in minutes On-net (BSNL) Free Voice Call in minutes Off-net (Non-BSNL) Free Video Call Local/STD ON-net(BSNL) Free Data Usage in MB Free P2P SMS in numbers Local National Initial Validity in Days Extension of Plan Validity Migration to other plan Bonus Period in Days: Bonus Period I Bonus Period II Minimum Recharge: Applicability Voice Call Rs./Minute Pulse Rate in Seconds Voice Call Charges: Local - on-net (BSNL) Rs./Minute Local Off-net (Non-BSNL) Rs./Minute Reduced Call charges on 2 BSNL numbers (Rs./Minute) STD On-net (BSNL) Rs./Minute STD Off-net(Non-BSNL) Rs./Minute Reduced Call Charges on 1 BSNL number (Rs./Minute) ISD Call Charges Video Call Charges: Pulse Rate in Seconds Video Local On-net (BSNL) Rs./Minute Video Local Off-net(Non-BSNL) Rs./Minute Video STD on-net (BSNL) Rs./Minute Video STD off-net(Non-BSNL) Rs./Minute SMS Charges: Local Rs./SMS National Rs./SMS International SMS Rs./SMS Delivery Report Missed Call Alert National Roaming: Voice Call: Rs./Minute Local on-net (BSNL) Local - Off-net (Non-BSNL) STD on-net (BSNL) STD - Off-net (Non-BSNL) Incoming Call
Tariff Details
Minute Plan 20 59 7 15 37 20 10 NIL NIL NIL NIL 180 Through Plan Voucher Through Plan Voucher 15 165 Not Applicable 2G&3G 60 0.60 0.70 0.50 0.60 0.70 Not Applicable Refer the ISD Tariff Table 60 2.00 2.00 2.00 2.00 0.80 1.20 5.00 Free Free
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Sl.No.
17
18
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Minute Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 1.50 1.50 5.00 NIL 2.00 As determined by Content Provider. 2.00 2.00 2.00 2.00 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.
19
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Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher.
Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 156 200 311 300 467 400 623 500 779 1000 1557
Assumptions
Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls NonBSNL BSNL 5 7
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Sl. No.
17
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Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Pulse Rate Video Calls Rs./Minute Local On-net (BSNL) Rs. / Minute Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
60 Sec. 2.00 2.00 2.00 2.00 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. *Mobile = GSM & WLL-Mobile ; **Fixed = Landline & WLL-Fixed Financial Implications:
Recharge Worth Rs. 100 200 300 400 500 1000
Minutes of Usage available (Rounded off) 153 307 460 614 767 1535 Assumptions 2. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes of usage: (Freebies are not taken into account)
No. of Calls per 100 Minutes Mobile to Mobile Local Calls STD Calls BSNL 28 Non-BSNL 31 BSNL 6 Non-BSNL 8 Mobile to Fixed Local Calls STD Calls BSNL 15 Non-BSNL 5 BSNL 5 Non-BSNL 7
Index
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Index
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Sl. No.
17
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Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Seconds Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 0.85 0.90 5.00 NIL 2.00 As determined by Content Provider. 0.05 0.05 0.05 0.05 0.05 0.02 0.02 3.00 8.00 As determined by the content provider.
19
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Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
Special Feature: Under this Anbu Jodi Plan Local Voice call to 1 BSNL Fixed / WLL (Fixed/Limited Mobility) number in his/her own name free upto 30 minutes / day. Call charge, beyond these 30 minutes, is normal call charges as applicable. ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. *Mobile = GSM & WLL-Mobile ; **Fixed = Landline & WLL-Fixed.
1. Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 200 300 400 500 1000
125
250
374
499
624
1248
Assumptions 3. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 STD Calls BSNL 6 Non-BSNL 8 Local Calls BSNL 15 Non-BSNL 5 BSNL 5 Mobile to Fixed STD Calls Non-BSNL 7
Index
24 | P a g e
3 4
5 6 7 8
9 10 11 12 13
14
15
16
25 | P a g e
Sl. No.
STD - Off-net (Non-BSNL) Incoming Call
Description
Tariff Details
1.50 1.00
SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Minute Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
0.60 0.70 5.00 NIL 2.00 As determined by Content Provider. 2.00 2.00 2.00 2.00 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.
17
18
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
Special Feature: Under this Student Special Plan Reduced Call Charges to 5 Friends and Family Local numbers while in home LSA: 3 On-net numbers (BSNL) at 15 paise/Minute and 2 Off-net (Non-BSNL) numbers at 35 paise per minute ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. *Mobile=GSM & WLL-Mobile ; **Fixed = Landline & WLL-Fixed
Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 170 200 340 300 510 400 680 500 850 1000 1701
Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage. Freebies are not taken into account:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 BSNL 15 Mobile to Fixed Local Calls Non-BSNL 5 BSNL 5 STD Calls Non-BSNL 7
Index
26 | P a g e
3 4
5 6 7 8
3125 3125 10 30 Through Plan Voucher Through Plan Voucher 15 165 Not Applicable 2G&3G Second 0.012 0.015 0.40 0.012 0.015 Refer the ISD Tariff Table 60 1.50 1.50 1.50 1.50 Free 0.60 0.70 5.00 Free Free Minute 60 1.00 1.00 1.00 1.00 1.00
9 10 11 12 13
14
15
16
27 | P a g e
Sl.No.
17
18
19
20 21
Note
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Second Pulse Rate (Second) Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Special Feature: Under this Jai Jawan Plan, 20 minutes per day free voice call to 2 BSNL mobile / Fixed / WLL numbers (combined) anywhere in the country while in home LSA / National Roaming. ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. Financial Implications: Recharge Worth Rs. 100 200 300 400 500 100 Minutes of Usage available (Rounded off) 126 252 378 504 631 1261 Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage: Mobile to Mobile No. of Calls per 100 Minutes Local Calls STD Calls Local Calls Non-BSNL 5 BSNL 5 Mobile to Fixed STD Calls Non-BSNL 7
BSNL Non-BSNL BSNL Non-BSNL BSNL 28 31 6 8 15 For further details log on to www.tamilnadu.bsnl.co.in or call Toll free: 1503
Index
28 | P a g e
3 4
5 6 7 8
9 10 11 12 13
14
15
16
29 | P a g e
Sl. No.
17
18
Description STD - Off-net (Non-BSNL) Incoming Call SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Second Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 1.50 0.00/1.00 $ 0.80 0.90 5.00 NIL 2.00 As determined by Content Provider. 0.05 0.05 0.05 0.05 0.00 /0.05 $ 0.02 0.02 3.00 8.00 As determined by the content provider.
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
$ Free while roaming in BSNL network, in other case Re.1/- per Minute for voice call & Re.0.05 per Second for video calls will be charged. *Mobile=GSM & WLL-Mobile **Fixed = Landline& WLL-Fixed ^Freebies are to be consumed within 30 days from the date of activation of Plan Voucher. Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 200 300 400 500 1000
126
252
378
504
631
1261
Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage. Freebies are not taken into account:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 STD Calls BSNL 6 Non-BSNL 8 Mobile to Fixed Local Calls BSNL 15 Non-BSNL 5 STD Calls BSNL 5 Non-BSNL 7
Index
30 | P a g e
3 4
5 6 7 8
9 10 11 12 13
14
15
16
31 | P a g e
Sl.No.
Description National Roaming: SMS Local Rs./SMS SMS National Rs./SMS International SMS Rs./SMS Incoming SMS Non P2P SMS (Home LSA/Roaming)(Rs./SMS Premium Non-P2P SMS Video Calls Rs./Minute Local On-net (BSNL) Local Off-net (Non-BSNL) STD On-net (BSNL) STD Off-net (Non-BSNL) Incoming Call GPRS Charges Usage Charges per 10KB in Rs. Usage Charges per 10 KB in Rs. (while Roaming) MMS Charges Local / National P2P (Rate per MMS in Rs.) (Home LSA/While Roaming) International (Rate per MMS in Rs.) (Home LSA/while Roaming) M2P (Downloader to pay) (Home LSA/while Roaming) Miscellaneous Charges: Voice Mail Facility Recording Retrieval CLIP Call Waiting/Call Hold Call Forwarding (within same LSA only) SIM replacement Charge in Rs. CUG Tariff in Rs. 0-25 26-249 250-599 600-999 >999 Calls within the CUG free.
Tariff Details 0.70 0.70 5.00 NIL 2.00 As determined by Content Provider. 1.00 1.50 1.00 1.50 1.00 0.02 0.02 3.00 8.00 As determined by the content provider.
17
18
19
20 21
Free Outgoing Charges Free Free Normal Call Charges 100/159 Local 80 60 60 60 60
Note
*Special Feature: Friends & Family Any 5 numbers of any network within Tamilnadu (including Chennai District) charges applicable @ 20 paise / Minute for on-net (BSNL) numbers and 40 paise / Minute for off-net (Non-BSNL) numbers. ^Freebies
are to be consumed within 30 days from the date of activation of Plan Voucher.
Financial Implications:
Recharge Worth Rs. Minutes of Usage available (Rounded off) 100 154 200 308 300 462 400 616 500 769 100 1539
Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline for the above minutes usage:
Mobile to Mobile No. of Calls per 100 Minutes Local Calls BSNL 28 Non-BSNL 31 BSNL 6 STD Calls Non-BSNL 8 BSNL 15 Mobile to Fixed Local Calls Non-BSNL 5 STD Calls BSNL 5 NonBSNL 7
Index
32 | P a g e
4 5
10 11
33 | P a g e
Sl. No.
Description
Plan Tariff
CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 80 26-249 60 Group size: 250-599 40 600-999 20 12 More than 999 NIL Postpaid Zonal CUG 03-25 180 26-249 160 Group 250-599 140 size: 600-999 120 More than 999 100 Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial Implications:
Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) Service Tax @ 12.36 Estimated Monthly Bill in Rs. (Rounded off) 100 99.00 2.16 101.16 12.50 114 200 99.00 44.47 143.47 17.73 161 300 99.00 86.78 185.78 52.96 209 400 99.00 134.40 233.40 28.84 262 500 99.00 189.10 288.10 35.60 324 1000 99.00 462.60 561.60 69.41 631
Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
Local BSNL Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL
Mobile to Fixed
STD Non-BSNL
28
31
15
Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value.
For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503 Index
34 | P a g e
4 5
10 11
35 | P a g e
Sl. No.
Description CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999
Plan Tariff
12
Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial implications:
Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) Service Tax @ 12.36 Estimated Monthly Bill in Rs. (Rounded off) 100 175.00 0 175.00 21.63 197 200 175.00 0 175.00 21.63 197 300 175.00 24.20 199.00 24.59 224 400 175.00 65.60 240.60 29.73 270 500 175.00 107.00 282.00 34.86 317 1000 175.00 314.00 489.00 60.44 549
Assumptions Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: No. of Calls per 100 Minutes Mobile to Mobile
Local BSNL Non-BSNL BSNL STD Non-BSNL BSNL
Mobile to Fixed
Local Non-BSNL BSNL STD Non-BSNL
28 31 6 8 15 5 5 7 Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value. For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index
36 | P a g e
4 5
10
11
0.0025/10KB
37 | P a g e
Sl. No.
Description
CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 More than 999 Postpaid Zonal 03-25 26-249 Group 250-599 size: 600-999 More than 999
Plan Tariff
12
Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial implications:
Estimated Bill Calculation Minutes. Of Use 100 200 300 400 500 1000
225.00 0.00
225.00 5.00
225.00 66.00
225.00 133.00
225.00 200.00
225.00 534.00
225.00
230.00
291.00
358.00
425.00
759.00
27.81
28.43
35.97
44.25
52.53
93.81
253
258
327
402
478
853
Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
Local BSNL Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL
Mobile to Fixed
STD Non-BSNL
28
31
15
2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value. For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503 Index
38 | P a g e
1 2
4 5
10 11
Name of Plan Starter Pack: Cost of Normal SIM in Rs. Cost of USIM in Rs. Activation Charge in Rs. Validity of SIM in Days Refundable Security Deposit in Rs. Local + STD Local + STD + ISD Local + STD + ISD + International Roaming Fixed Monthly Charge in Rs. Freebies: Free Calls worth in Rs. Free Local Calls Free STD Calls Free Local/National SMS worth Rs. Free Incoming Calls on Roaming in Minutes Free Outgoing Calls on Roaming in Minutes Free GPRS Usage in Home LSA in MB Voice Call Pulse Rate in Seconds Local On-net Rs. Per Minute Local Off-net Rs. Per Minute Local - Reduced Call Charges Rs. Per Minute Local - Night Calling (Own net work) Rs. / Minute STD On-Net Rs. Per Minute STD Off-Net Rs. Per Minute STD - Reduced Call Charge Rs. Per Minute STD Night Calling Own Network Rs. Per Minute ISD call charges SMS: SMS Local (On-Net/Off-Net) Rs./SMS SMS National (On-Net/Off-Net) Rs./SMS SMS International Rs./SMS SMS Delivery Report Roaming: Local - Voice Call - On-Net/Off-Net Rs./ Minute STD Voice Call On-Net/Off-Net Rs. / Minute Incoming Voice Call Rs./ Minute SMS Local/National Rs./SMS SMS International Rs./SMS Optional 3G Services (without additional FMC) Freebies Free Data usage in MB Video Calls (Home LSA) Rs./Minute Local Video Calls Rs./Minute STD Video Calls Rs./Minute Roaming Video Call Outgoing Local/STD Rs./Minute Roaming Video Call Incoming Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (Except APN BSNL Stream) Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (For APN BSNL Stream)
Plan 325 20 59 100 7 500 2000 5000 325 250 NIL NIL 40 NIL NIL 250 15 0.30 0.50 0.20 50% 0.50 0.50 Not Applicable 50% Refer ISD Tariff Table 0.50 0.50 5.00 Free 0.50 0.50 0.50 0.80 5.00 175 0.70 1.00 1.50 1.00 1p/10KB 0.0025/10KB
39 | P a g e
Sl. No.
12
Description CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999
Plan Tariff
Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff . The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial implications: Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) Service Tax @ 12.36
Estimated Monthly Bill in Rs. (Rounded off)
200
300
400
500
325.00 325.00 325.00 325.00 40.17 365 40.17 365 40.17 365 40.17 365
Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
BSNL Local Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL
Mobile to Fixed
STD Non-BSNL
28 31 6 8 15 5 5 7 2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above
For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
40 | P a g e
Index
4 5
10 11
41 | P a g e
Sl. No.
Description CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999
Plan Tariff
12
0 0 0 0 0 100 80 60 40 20
Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial implications: Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) 100 525.00 0.00 525.00 200 525.00 0.00 525.00 300 525.00 0.00 525.00 400 525.00 0.00 525.00 500 525.00 0.00 525.00 1000 525.00 0.00 525.00
64.89 590.00
64.89 590.00
64.89 590.00
64.89 590.00
64.89 590.00
64.89 590.00
Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
Local BSNL NonBSNL BSNL STD NonBSNL BSNL Local NonBSNL BSNL
Mobile to Fixed
STD Non-BSNL
28
31
15
2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value.
For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index
42 | P a g e
Description
Name of Plan Starter Pack: Cost of Normal SIM in Rs. Cost of USIM in Rs. Activation Charge in Rs. Validity of SIM in Days Refundable Security Deposit in Rs. Local + STD Local + STD + ISD Local + STD + ISD + International Roaming Fixed Monthly Charge in Rs. Freebies: Free Calls worth in Rs. Free Local Calls Free STD Calls Free Local/National SMS worth Rs. Free Incoming Calls on Roaming in Minutes Free Outgoing Calls on Roaming in Minutes Free GPRS Usage in Home LSA in MB Voice Call Pulse Rate in Seconds Local On-net Rs. Per Minute Local Off-net Rs. Per Minute Local - Reduced Call Charges Rs. Per Minute Local - Night Calling (Own net work) Rs. / Minute STD On-Net Rs. Per Minute STD Off-Net Rs. Per Minute STD - Reduced Call Charge Rs. Per Minute STD Night Calling Own Network Rs. Per Minute ISD call charges SMS: SMS Local (On-Net/Off-Net) Rs./SMS SMS National (On-Net/Off-Net) Rs./SMS SMS International Rs./SMS SMS Delivery Report Roaming: Local - Voice Call - On-Net/Off-Net Rs./ Minute STD Voice Call On-Net/Off-Net Rs. / Minute Incoming Voice Call Rs./ Minute SMS Local/National Rs./SMS SMS International Rs./SMS Optional 3G Services (without additional FMC) Freebies Free Data usage in MB Video Calls (Home LSA) Rs./Minute Local Video Calls Rs./Minute STD Video Calls Rs./Minute Roaming Video Call Outgoing Local/STD Rs./Minute Roaming Video Call Incoming Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (Except APN BSNL Stream) Data Usage Charges (From Home LSA & National Roaming) Paisa/10KB (For APN BSNL Stream)
Plan Tariff
Plan 725 20 59 100 7 500 2000 5000 525 NIL UNLIMITED* 1500 MINUTES* 500 300 200 6GB 60 0.00 0.40 Not Applicable Free 0.40 0.50 Free Free Refer ISD Tariff Table 0.00/0.30 0.40 5.00 Free 0.50 0.50 0.50 0.80 5.00 500 0.70 1.00 1.50 1.00 1p/10KB 0.0025/10KB
4 5
10 11
43 | P a g e
Sl. No.
Description
Plan Tariff
CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 12 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999 *Free calls are allowed in own network from home LSA only.
Not Applicable
80 60 40 20 0
Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial implications:
Estimated Bill Calculation
Minutes. Of Use 100 200 300 400 500 1000
725.00 19.40
725.00 38.80
725.00 58.20
725.00 77.60
725.00 97.00
725.00 194.00
744.40
763.80
783.20
802.60
822.00
919.00
92.01
94.41
96.80
99.20
101.59
113.59
836
858
880
902
924
1033
Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
BSNL Local Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL
Mobile to Fixed
STD Non-BSNL
28 31 6 8 15 5 5 7 2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value.
For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index
44 | P a g e
4 5
10 11
45 | P a g e
Sl. No.
Description
Plan Tariff
CUG/VPN Charges (Fixed Monthly VPN Charges per Mobile Connection in Rs) Postpaid Local CUG Group 03-25 26-249 Group size: 250-599 600-999 12 More than 999 Postpaid Zonal CUG 03-25 26-249 Group 250-599 size: 600-999 More than 999 *Free calls are allowed in own network from home LSA only.
Not Applicable
Not Applicable
Service tax as applicable will be charged extra. The Fixed Monthly CUG charges mentioned above is in addition to the normal Fixed Monthly Charges of Postpaid Plan. The call charges within the CUG group is Free and charges outside VPN/CUG groups are as per the plan tariff. The CUG number can be from BSNL, 2G or 3G mobile numbers and there is no restriction on the mix of plan for formation CUG group. National CUG Tariff is applicable where it is technically feasible. The above Fixed Monthly CUG is applicable to voice calls within CUG, Video calls and other charges will be as per normal tariff.
Financial implications:
Estimated Bill Calculation Minutes. Of Use A. Fixed Charge B. Variable Charge Total (Fixed + Variable) Service Tax @ 12.36 Estimated Monthly Bill in Rs. (Rounded off) 100 1500.00 10.00 1510.00 186.63 1697 200 1500.00 20.00 1520.00 187.87 1708 300 1500.00 30.00 1530.00 189.10 1719 400 1500.00 40.00 1540.00 190.34 1730 500 1500.00 50.00 1550.00 191.58 1742 1000 1500.00 100.00 1600.00 197.76 1798
Assumptions 1. Traffic pattern (only voice calls within LSA) has been taken as per TRAI guideline: Mobile to Mobile No. of Calls per 100 Minutes
BSNL Local Non-BSNL BSNL STD Non-BSNL BSNL Local Non-BSNL BSNL
Mobile to Fixed
STD Non-BSNL
28 31 6 8 15 5 5 7 2. Freebies for Voice Calls in the plan have also been taken into account while calculating the above estimated bill value.
For further details log on to our web: tamilnadu.bsnl.co.in or call Toll Free 1503
Index
46 | P a g e
ISD Tariff for All GSM/CDMA & WLL Prepaid and Postpaid Customers except Life Time Validity Customers enrolled before 30-12-2011
Sl No. 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 Name of the country/Destination Afghanistan African Republic Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua & Barbuda Argentina Armenia Aruba Ascension Island Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bosnia Botswana Brazil British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Revised ISD Tariff in Rs./Min 15 45 14 15 12 14 10 15 35 10 12 12 15 125 10 10 15 14 10 9 15 15 10 15 15 12 9 12 40 15 10 15 12 40 15 12 12 15 6 15 14 25 Sl No. 43 44 45 46 47 48 49 50 51 52 53 54 55 56 57 58 59 60 61 62 63 64 65 66 67 68 69 70 71 72 73 74 75 76 77 78 79 80 81 82 83 84 Name of the country/Destination Chad Chile China Colombia Comoros Mayotte Congo Cook Islands Costa Rica Croatia Cuba Cyprus Czech Republic Denmark Diego Garcia Djibouti Dominica Dominican Republic East Timor Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Faeroe Islands Fiji Finland France French Guiana French Polynesia Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Revised ISD Tariff in Rs./Min 15 12 12 12 40 20 40 12 12 80 10 12 12 100 45 12 15 50 15 10 14 15 15 40 15 40 15 25 10 10 12 20 15 40 12 10 15 25 10 40 12 25
47 | P a g e
Index Sl No.
85 86 87 88 89 90 91 92 93 94 95 96 97 98 99 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 121 122 123 124 125 126 127 128 129
Sl No.
130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 148 149 150 151 152 153 154 155 156 157 158 159 160 161 162 163 164 165 166 167 168 169 170 171 172 173 174
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Index
TOP-UP VOUCHERS
The usage value of Topups through CTopup / Paper voucher is as given below:
Denominations of TUs MRP(incl.of S.Tax) 10 20 30 40 50 55 60 70 80 90 100 110 120 130 140 150 160 170 180 190 200 210 220 230 240 250 260 270 280
USAGE VALUE (MRP - 12.36% Service TaxProcessing fee*+ Bonus usage value) 7.90 15.80 23.70 32.60 41.50 45.95 50.40 59.30 68.20 77.10 86.00 94.90 103.80 112.70 121.60 130.50 139.40 148.30 157.20 166.10 175.00 183.90 192.80 201.70 210.60 219.50 228.40 237.30 246.20
Denominations of TUs MRP(incl.of S.Tax) 290 300 310 320 330 340 350 360 370 380 390 400 410 420 430 440 450 460 470 480 490 500 510 520 530 540 550 560 570
USAGE VALUE (MRP - 12.36% Service TaxProcessing fee*+ Bonus usage value) 255.10 264.00 272.90 281.80 290.70 299.60 308.50 317.40 326.30 335.20 344.10 353.00 361.90 370.80 379.70 388.60 397.50 406.40 415.30 424.20 433.10 442.00 450.90 459.80 468.70 477.60 486.50 495.40 504.30
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Index 580 590 600 610 620 630 640 650 660 670 680 690 700 710 720 730 740 750 760 770 780 790 800 810 820 830 840 850 860 870 880 890 900 910 920 930 940 950 960
513.20 522.10 531.00 539.90 548.80 557.70 566.60 575.50 584.40 593.30 602.20 611.10 620.00 628.90 637.80 646.70 655.60 664.50 673.40 682.30 691.20 700.10 709.00 717.90 726.80 735.70 744.60 753.50 762.40 771.30 780.20 789.10 798.00 806.90 815.80 824.70 833.60 842.50 851.40
970 980 990 1000 1010 1020 1030 1040 1050 1060 1070 1080 1090 1100 3300 5500
860.30 869.20 878.10 887.00 895.90 904.80 913.70 922.60 931.50 940.40 949.30 958.20 967.10 976.00 3500 6000
*Processing fee not exceeding ten percent of maximum retail price of top up voucher or three rupees, whichever is less, levied towards administrative cost for each top up voucher. Index
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Index
Closed User Group (CUG) facility in Prepaid Mobile services: CUG Facility for all Prepaid Plans is available in Tamilnadu Circle.
Activation procedure for New CUG creation: The request from individual customers should be submitted to CSC The New Group creation or addition/deletion of new/old numbers in the Group will be done by CSC. All existing commercial formalities with respect to SIM will be adhered to along with CAF entry by CSC. In case of above said New customers, normal procedure of activation in Sancharsoft like Virgin SIM Rs.20/- and PV of Plan Chosen by Customer - CUG rent (Rs.80 or Rs.60) CUG for existing customers: After obtaining request letter from the customer, they can either be added to the existing group or allowed to form a new group. Their FNF will be Three and all the STVs availed by the customers will be carried forward even after forming the group for that particular customer. 1. CUG validity shall be fixed as 30/31 days (calendar month based) from the date of enrolment for the all the customers and the rent of Rs.80 or Rs. 60 will be deducted upfront only. CUG will be provided if sufficient balance in customers account is available. 2. While in CUG Group, the customer will enjoy the CUG facilities and base plan of the member of the CUG with sufficient balance in customers account. If CUG rental failure occurs (due to insufficient balance in the account) and if his plan validity does not exist, the customer will be pushed to GP1. 3. Customer should keep his/her main plan validity intact always with sufficient balance for CUG rent deduction. 4. If any of the group members is not having sufficient balance in his account, for advance rent for that month, system will wait for the next 3 consecutive days for at least the amount equal to the rental component and deduct the amount. If deduction is not possible, the customer Group ID will be removed and customers cannot enjoy CUG benefits and will be treated like a normal customer in the parent plan. 5. If an ex-member of the CUG group wants to rejoin the group, he/she may give SMS to 53733, indicating his Group ID as given below CUG<space> CUG ID (in 5 digits)
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6. CUG group size will be checked at the end of the month. Accordingly the rent will be deducted on the next day (i.e. 1st day of subsequent month). The rent component will be changed as per the existing group size. 7. Rent for CUG service will be calendar based irrespective of the enrolling date. 8. If a new customer joins the group, after the first day of the calendar month, he will be charged upfront according to the size of the group he has joined. If there is any change in the group size from Group-1 to Group-2 because of his addition, the rent will be deducted for the new customer only as per the changed group size. The new Group size CUG rent is applicable for rest of the customers in the group only from the next calendar month. 9. NO NEGATIVE balance is allowed for these CUG numbers. 10. If any member of the CUG is on ROAMING, the roaming charges will as per the plan and no free calls are allowed within CUG. Note:
All customers in CUG groups will be intimated through SMS about the facility & monthly deduction of talk value so that sufficient balance of talk value is available for extension on monthly basis. The above tariff/procedure is subject to any change/modification as per Corporate Office orders, issued from time to time.
Index
The following revised procedure is implemented in TN Circle w.e.f 27-02-12 to delete or re-admit a CUG customer from or into a CUG group. Deletion of Number from CUG Group (by Principal GSM number only) For deletion of a number from the CUG Group, the SMS has to be initiated by the Principal GSM Number only, since the Person designated as Principal GSM Number might have planned for SIZE of the Group towards his commitment for the monthly rental component .The syntax for this is DEL<space>CUG_ID<space>GSM NUMBER TO BE DELETED to 53733. IMPORTANT: If the number had been deleted on receipt of SMS from the Principal Number, re-admission is allowed only on receipt of SMS from Principal number.
Re-Admission of ex-CUG Number (who is deleted due to insufficient balance) At present the re-admission of CUG number into CUG group is entertained only if the SMS request is received from the Principal Number. Now it is decided to readmit ex-CUG customer even if the SMS request is originated from exCUG Customer himself (instead of from the Principal Number), using the following syntax. READMIT<space>CUG_ID to 53733 On receipt of the SMS, IN shall validate the number and the CUG Group ID. If they are correct and if the customer is having sufficient balance, number will be readmitted into the CUG Group after deducting the rent for the CUG group for that month. Customer will be sent SMS regarding re-admission as Your mobile number is readmitted in the CUG group with ID Number
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If the validation fails, then also a suitable SMS will be sent to the customer. i.e. Your request for readmission is rejected as (a) CUG-Id is not correct (b) insufficient balance for CUG rent deduction . Pl top up immediately and submit the request for readmission Change of Principal GSM Number for a Particular CUG Group Provision for change of Principal GSM Number for a Particular CUG Group is made available in the front end of Sancharsoft and it can be done only at the CSC where the CUG Group was created. This will be done on getting a written request from the Principal GSM Customer only.
Index
Index
Validity in Days
15
Free usage in Rs.NIL- O/G calls charges Local on-net 1p/Sec, Local Off-net 1.2p/Sec, STD On-net 1p/Sec, STD Off-net 1.2p/Sec, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan. (Applicable for
Lifetime, Second, Minute, General, Anbujodi and Roam-free plans only)
30
VOICE15
G1
17
Free usage in Rs.NIL - O/G calls charges Local on-net 50p/Min, Local Off-net 60p/Min, STD On-net 50p/Min, STD Off-net 60/Min, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan.(Applicable for
Lifetime, Second, Minute, General, Anbujodi and Roam-free plans only)
30
VOICE17
G1
22
STV for Life/Saral Anant Plan only - MRP of STV (Incl of S. Tax) - Tariff Validity O/G Call charges (Home LSA) Local OnNet/Off-net @ 60p/Min - Local Off-Net, STD On-Net/Off-Net @ 70p/Min. All other charges as per Minute plan. STV for Life/Saral Anant Plan only- MRP of STV (Incl of S. Tax) - Tariff Validity O/G Call charges (Home LSA) Local OnNet @ 1.2p/sec - Local Off-Net, STD OnNet/Off-Net @ 1.5p/sec. All other charges as per Second plan.
90
Not applicable
G1
23
90
Not applicable
G1
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28
Local/STD Rs.1.00/3minutes (On-NetBSNL N/W) and Rs.1.20 / 3 minutes OffNet (Other N/W)
30
VOICE28
G1
31
Free usage in Rs. NIL - O/G calls charges Local on-net 50p/Min, Local Off-net 60p/Min, STD On-net 50p/Min, STD Off-net 60/Min, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan.(Applicable for
Lifetime, Second, Minute, General, Anbujodi and Roam-free plans only)
90
VOICE31
G1
43
Free usage in Rs.NIL O/G calls charges Local on-net 1p/Sec, Local Off-net 1.2p/Sec, STD On-net 1p/Sec, STD Off-net 1.2p/Sec, Reduced FNF call charges to 2 BSNL Local numbers 30p/min, all other charges as per plan.(Applicable for
Lifetime, Second, Minute, General, Anbujodi and Roam-free plans only)
90
VOICE43
G1
44 47 59 65 71
Local Calls to any network @ 1p/2Second (For select plans currently available and Nesam plans) Local & STD calls On net Rs 0.20 /min (2G & 3G) Unlimited Local/STD On-net (BSNL N/W) Night calling (11PM to 06 AM) Local calls On net @ Rs 0.10/ min Voice Combo Voucher Local any network @ 30p/Min plus usage value Rs.20 Local calls from BSNL Mobile to BSNL Mobile @ 10 p/min, Local calls from BSNL Mobile to Landline/WLL/Other network @ 49p/min Combo STV (Voice, SMS, Video & Data) in 2G services, 1) Voice Call (Local/STD) onnet (BSNL N/W) 30p/min and Off-net (Other N/W) 50p/min. SMS @ 10p/SMS, Free data usage of 1000 MB 350 Minutes Local/STD Any-network Local & STD Voice Calls On-net (bSNL N/W) 10p/Min & Off-net (Other N/W) 30p/Min. Voice Combo Voucher STD any network 35p/Min plus Usage Value Rs.30 Voice Combo Voucher Local/STD any network 35p plus Usage Value Rs.40
30 30 15 30 30
G1 G1 G1 G1 G1
99
30
VOICE99
G1
105
30
COMBO105
G1
30 30 30 45
G1 G1 G1 G1
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290
Local Call Charges: i) To BSNL Mobile network @ Re.0.10/min ii) To landline/Wll/BSNL network @ Re.0.49/min To other network (LL/WLL/Mobile) @ Re.0.49/min Unlimited Local On-net (BSNL N/W) Combo STV (Voice, SMS, Video & Data) in 2G services, 1) Voice Call (Local/STD) onnet (BSNL N/W) 30p/min and Off-net (Other N/W) 50p/min., Video Call to any network 70p/Min., SMS @ 10p/SMS, Free data usage of 1000 Mbin 3G services Local Call On-net (BSNL N/W) unlimited, Off-net (Other N/W) local calls 1500 minutes FREE Unlimited Local On-net (BSNL N/W)
90
VOICE290
G1
344
27
VOICE344
G1
345
30
Not applicable
G1
699 894
30 81
G1 G1
574
1494 34 57 164 12
Unlimited Local On-net and 500 Min free Local/STD calls Any-net Unlimited Local On-net and 1500 Min free Local/STD calls Any-net
80 Min Local/STD Any Network Local On-net (BSNL N/W) Video calls 125 Minutes free Unlimited Local/STD On-Net(BSNL N/W) On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS SMS Combo Voucher 50 SMS Free plus Rs.5 Usage Value (50 to 100 SMS per day SMS Charges as per plan. Beyond 100 SMS, 50p/SMS or SMS charge as per plan whichever is more is applicable. Both Local and National SMS). Local/National 190 SMS free to any network 1000 Local On-net SMS Free with a limit of 100 SMS per day- Home LSA only (Promotional offer valid till 26.08.2013) On-net SMS @ 1P/SMS &Local/National Off-net SMS @10p/SMS On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS a)Local/National On-net SMS: 100 SMS per day FREE & b) Local/National Off-net SMS: 12p/SMS* On-net SMS @ 1P/SMS & Local/National Off-net SMS @10p/SMS
27
81 1 30 6 7
VOICE574
VOICE1494 Not applicable VOICE57 VOICE164 SMS12
G1
G1 G2 G2 G2 G3
13
COMBO13
G3
19
SMS19
G3
20 21 33 36 54
15 15 30 15 60
G3 G3 G3 G3 G3
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56
a)Local/National On-net SMS: 100 SMS per day FREE & b) Local/National Off-net SMS: 12p/SMS* Local/National 720 SMS free to any network 100MB GPRS usage for 1 day 200MB GPRS usage 500 MB GPRS usage for 25 days All features Combo STV (2G only) 100 local SMS plus 50MB Data + Rs.25 Usage Value. 1250 MB GPRS usage for 30 days 1.5 GB GPRS/EDGE usage for 30 days 5 GB GPRS usage for 30 days 6 GB GPRS usage for 90 days ISD rate for Australia, Bhutan, Indonesia, Kuwait, Nepal - Rs.6.49/min & Rate per International SMS is Rs.2.50 ISD rate for Bangladesh, Germany, Malaysia Rs.2.99/min & Rate per International SMS is Rs.2.50 ISD rate for Bahrain, France, Pakistan, Srilanka, U.K.- Rs.4.49/min and Rate per International SMS is Rs.2.50 ISD rate for Canada, U.S.A, Hong Kong, Singapore, Thailand, China - Rs. 1.49 / min & Rate per International SMS is Rs.2.50 ISD rate for Australia, Bhutan, Indonesia, Kuwait, Nepal - Rs.6.49/min & Rate per International SMS is Rs.2.50 ISD rate for Saudi Arabia and UAE Rs.0.13/Sec. & Rate per International SMS is Rs.2.50 ISD rate for Bangladesh, Germany, Malaysia Rs.2.99/min & Rate per International SMS is Rs.2.50 ISD rate for Bahrain, France, Pakistan, Srilanka, U.K.- Rs.4.49/min and Rate per International SMS is Rs.2.50 ISD rate for Canada, U.S.A, Hong Kong, Singapore, Thailand, China - Rs. 1.49 / min & Rate per International SMS is Rs.2.50
30
SMS56
G3
30 1 3 30 7 30 30 30 90 7
SMS72 GPRS7 GPRS14 GPRS54 COMBO62 GPRS98 GPRS125 GPRS270 GPRS302 Not applicable
G3 G4 G4 G4 G4 G4 G4 G4 G4 G5
11
Not applicable
G5
16
Not applicable
G5
18
Not applicable
G5
24
30
Not applicable
G5
26
30
Not applicable
G5
27
30
Not applicable
G5
38
30
Not applicable
G5
41
30
Not applicable
G5
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Index
For Boosters in Group-1 (G1) The customer can use maximum of one STV (BOOSTER) from the group at the same time. Customer is not barred from using a second STV (BOOSTER) from the same group. However, if he uses a second BOOSTER from the same group, the new STV (BOOSTER) activated will override the existing BOOSTER in operation and the validity for the new STV (BOOSTER) is counted from the date of activation of the new BOOSTER (STV). Can use *124# to know the STV (BOOSTER) validity. For Boosters in Group-2 (G2) The customer can use maximum of one STV (BOOSTER) from the group at the same time. If he uses a second booster from the same group and. If the existing validity of the earlier booster is higher, then the higher validity is maintained. Can use *124# to know the STV (BOOSTER) validity. For Boosters in Group-3 (G3) The customer can use maximum of one BOOSTER from the group at the same time. On expiry of BOOSTER validity, balance SMS if any will be nullified. However, if customer uses any other SMS BOOSTER in the same group within the validity period of the existing free SMS Booster, balance SMS if any will be carried forward. Can use *124# to know the STV (BOOSTER) validity. For Group-4 (G4) The customer can use maximum of one BOOSTER from the group at the same time. On expiry of BOOSTER validity, balance GPRS usage if any will be nullified. However, balance GPRS usage if any will be carried forward if customer uses any other GPRS BOOSTER in the same category within the existing validity period of the GPRS BOOSTER.. The BOOSTER Validity is extended from the date of recharge of the new BOOSTER. If the validity of the earlier BOOSTER is higher, then old higher validity will be maintained For Boosters in Group-5 (G5) All 5 ISD STVs will work in parallel. (and also in parallel with existing other groups) (For example, if a customer applies both STV 41 and STV 27, then he can enjoy both Rs.1.49/Min for Group A countries and Rs.2.99/Min for Group B countries). If he uses a second booster from the same group A (or B or C or D or E) and if the existing validity of the earlier booster is higher, then the higher validity is maintained. Can use *124*2# to know the STV (BOOSTER) validity. *Conditions: I. The following days are called Black out days. i.e Not eligible for all concessional / free ---SMS / Voice facility on these days including using BOOSTER (STV)s. 1. New year Eve --31st December 2. New Year Day -- 1st January 3. Valentine Day -- 14th February 4. Diwali 5. Christmas Day 25th December II. If Blackout days fall during the validity period of STV, then the validity period will not be extended for these days. Index
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GSM PCO
Rs. per Pulse in sec. minute 60 1.00 60 1.00 Refer ISD Table 1.00 5.00 60 60
All Intra Circle Calls All Inter Circle Calls ISD calls (Charge per minute) SMS a) Local/National b) International c) Other value added SMS
Sale Price(Incl. of ST & Cess) in Rs. 210 345 660 1920 3050 5800 5670
Talk Value(incl. of ST & Cess) in Rs. 300 500 1000 3000 5000 10000 9000
Return on Investment for PCO Operator 42.86% 44.93% 51.52% 56.25% 63.93% 72.41% 58.73%
Index
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Uniform Grace period of 15 days is allowed for all value of cards. No additional grace period is allowed. No outgoing call is allowed during the grace period. The unutilized balance amount in the previous card can be carried forward in case of renewal within the grace period, otherwise it shall lapse.
The GSM PCO holder has to arrange for the Fixed Cellular Terminal (FCT) inclusive of bill printing mechanism or GSM Terminal at his own cost. SIM and Recharge vouchers will be sold from the BSNL Customer Care Centre and authorized dealer i.e. Franchisee/BA/DSA. The GSM PCOs can be allowed to any person as per the existing terms and conditions for Landline PCOs. No security deposit in the form of cash/Bank guarantee etc. is required to be taken in the case of Prepaid GSM PCOs. No service charge is allowed for intra circle calls. However for inter circle calls, considering stiff competition; the charging of service charge is not mandatory. The GSM based PCO holder will be allowed to move anywhere within the Licensed Service area. However, roaming facility should be barred. It may be made mandatory for such PCO holder to ensure BSNL branding prominently at the site. In case, such PCOs are installed in mobile Vans, the Van must have BSNL branding on both sides and top of the Van.
Index
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Index
2G & 3G DATA PLANS, TARIFF STRUCTURE & STVs 2G - DATA SEND SMS GPRS.
GPRS
Post-paid 2G Data Card tariff plans:FMC of plan in Rs./Month* Free data usage Day/Any time usage Night Usage Additional usage charges with pulse rate of 10KB
Nil Nil
4 GB
Rs.0.01/10KB Rs.0.01/10KB
Night Usage
Nil Nil Nil
Validity in days
NA 1 day 3 days 25days 30 days 30 days 30 days 90 days
a) The free data usage allowed is also applicable while in national roaming. b) The usage charges beyond free usage will be same for Home LSA and roaming. c) The base voice plan in case of post paid 2G data plans will be Plan 99 and in case of prepaid data plans the tariff of General plan. No Fixed Monthly Charges (FMC) will be recovered from the data plans for the base voice plan. d) The RCVs mentioned above will increase both main and dedicated account validity. The above, revised tariff will be allowed to all customers who want to take data plan from BSNL, irrespective of purchasing data card from BSNL or not.
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Index
3G - DATA
3G Prepaid Data Special Tariff Vouchers (STV)
Data STV in Rs.(Inclusive service Tax) Day/Any time usage in MB Night * usage in MB Total bundled free Usage in MB Validity (days)** Data Charges in Rs./10KB*** (except APN 'bsnlstream') Data Charges in Rs./MB*** (For APN 'bsnlstream)
100 200 300 1000 1000 2000 3000 5000 10000 30000 -----
100 200 300 1000 1000 2000 3000 5000 10000 30000
3 15 30 7 30 30 90 30 30 90
0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02 0.02
0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25 0.25
*11.00 PM to 07.00 AM ** This will increase the validity of main and dedicated accounts both.
*** Data charges beyond free usage shall be deducted from the available balance in his main account. Free data usage is available both from home LSA and while roaming.
Index
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Index
*11.00 PM to 07.00 AM SMS keyword and amount to be deducted for activating YUVA Data STVs through SMS are given below:MRP of 3G Data STV in Rs. 124 599 SMS keyword to be sent to 53733 DATA124 DATA599 Amount to be deducted by IN in Rs. 110.36 533.11
Sale price of USB type HSDPA Data Cards OFFER PRICE 01-04-13 to 29-06-13
Name of Vendor M/s. HFCL M/s. Teracom M/s. Teracom M/s. VMC System Ltd Data Speed 3.6 Mbps 3.6 Mbps 7.2 Mbps 14.4 Mbps Sale Price in Rs. (MRP) 1344 1344 1680 2625
Note: Annual payment option for all 3G postpaid data plans will be available with two months Fixed Monthly Charges (FMC) discount i.e. ten months FMC will be taken as annual charge, when the payment is made at a time in advance. A discount of 10% on FMC of all 3G postpaid data plan is to be offered to Government Employees (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount cannot be clubbed with any other special discount/concession.
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Now Retired Government Employee can also get discount of 10% on FMC of all 3G postpaid data plan- A discount of 10% on FMC of all 3G postpaid data plan is to be offered to Retired Government Employees (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount cannot be clubbed with any other special discount/concession. Customer who wants static IP address under BSNL 3G post-paid plans, can be provided with one static IP address @ Rs. 250/- per month. Annual payment option as mentioned at para (iii) above will also be applicable to Static IP address charges.
Index
Index
Note: A discount of 10% on FMC of all 3G postpaid data plan is to be offered to Government Employees (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount cannot be clubbed with any other special discount/concession. Now Retired Government Employee can also get discount of 10% on FMC of all 3G postpaid data plan- A discount of 10% on FMC of all 3G postpaid data plan is to be offered to Retired Government Employees (Central Government/ State Government/ PSUs) both existing / new connection after verifying the credential of the officer. The above 10% discount can not be clubbed with any other special discount/concession. Customer who wants static IP address under BSNL 3G post-paid plans, can be provided with one static IP address @ Rs. 250/- per month. Annual payment option as mentioned at para (iii) above will also be applicable to Static IP address charges.
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Index
2G-3G data plans for Pantel (PTPL) computing products in 2G/3G Prepaid mobile services in TN LSA (including CHTD) extended for another 1 year with effect from 09.02.2013. The details are given below: -
Note: 1 The following STVs will be bundled with free SIMs at the time of sale with free data usage as mentioned below; however SIMs will be created only on making address entry/CAF and then Plan Voucher is to be applied. STV Plan 2G 3G MRP* (Rs.) 251 749 Free Usage (GB) 7.5 5.0 Validity (days) 90 60 Remarks To work on Pantels 2G prepaid plan voucher Rs.32 only To work on Pantels 3G prepaid plan voucher Rs.52 only
* MRP is inclusive of service Tax @ 12.36%. Note: 2 Regular 2G GPRS/3G Data STVs and /iPAD data STVs are NOT APPLICABLE for the above two plans. Index
The customer can browse the net @ Rs.0.02/10KB using the balance amount in his account, if free data usage is exhausted; for which existing TUs are allowed for these plans. Customer has to use only the respective plan voucher to increase the plan validity. Plan migration between the above two plans are not allowed and migration to/from other plans are also not allowed.
Note: 4 All voice/SMS/Video/ISD STVs/Boosters as applicable to 2G/3G General Plans are allowed except 2G GPRS Boosters/3G DATA STVs/i-PAD STVs. Note: 5 existing set of TUs with talk value only (and without validity) as applicable for all the current/old plans in vogue, is applicable for these plans also.
The Price of Start-up Kit (SUK) for Bundled Data Card under GSM services
Approval of the competent authority is conveyed for the revision in price of Start-up Kit (SUK) and MRP of Plan Voucher for activation of data plan for Bundled data cards under 2G/3G prepaid mobile services in Tamilnadu LSA (incl. Chennai Telecom District) with effect from 15.02.2013.
i) The details of Start-up Kit (SUK) are as under :Sl. No Particulars a Start-up Kit (SUK) price (incl. of S.Tax) b MRP of Plan Voucher (incl. of S.Tax) c Free Data Usage with Plan Voucher d Free Data Usage with SUK e Validity of Freebies
Details
Rs.10 Rs.102 NIL 1GB 30 days from the date of activation For 2G & 3G data plans with sale of BSNL f Applicability data Card or any of the BSNL bundled data card The MRP of SUK includes price of Normal SIM (2G SIM). If customer needs USIM he has to pay separately for the USIM. i.e. Rs.59. The SUK is to be physically bundled with BSNL locked data cards and not to be allowed for sale as standalone sale of SIM. The above free data usage will be allowed at the time of activation only. Henceforth, Plan activation to prepaid data plan with the sale of BSNL data card (including reverse bundling) will be through SUK Rs. 10 or SUK Rs. 69 only. There is no change in the activation procedure in respect of Forward/Reverse Bundling of BSNL data card and the same is given below:
Forward bundling: As per subs request, 2G SIM/3G USIM on stock with CSC shall be issued. CSC has to issue 2G SIM/3G USIM to Customer along with Data device on receipt of Device cost + Rs 112/- for 2G SIM (SUK Rs.10 + Plan voucher Rs.102/-) or Rs. 171/- for 3G USIM (SUK Rs.10 + USIM Cost Rs.59 + PV Rs.102) Sale of SIM (2G/3G) is linked to sale of data card and Sale entry of Data Card (i.e. IMEI No.) is mandatory. CSCs should ensure the same for activation of data plan. The customer will be given free data usage of 1GB which is to be used within 30 days on activation and the Main account validity will be 365 days from the date of activation. i. e from first call set (*123#)
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Reverse Bundling The SIM stock will be in the name of the Vendor, but will appear to all CSC/Franchisees on entering the 2G SIM/3G USIM No. after selecting the Menu in Tablet/Data Device in Sanchrsoft. CSC/Franchisee has to enter the correct IMEI number and SIM number manually like PTPL Tablet Plan The CAF entry will be done either by CSC or by BSNL Franchisee Number can be selected thru Choose your mobile number The Plan Voucher 102 will be applied through CTOP-UP (either by CSC or by BSNL Franchisee) The customer will be given 1GB Free data usage with 30 days validity from the date of creation and the Main Account validity will be set 365 days from the date of 1st call.*123# Finally the customer will be activated in 3G DATA plan. vii) All other terms and conditions with ref. to Plan Voucher Rs. 51 of Data Plan will continue to apply for PV Rs. 102 and the existing PV 51 is withdrawn with immediate effect.
Tablet plans
Tablet Plan Tariff for i-pad in 3G:
Index
Tariff for 3G i-PAD data plans within Tamilnadu LSA (including Chennai Telephones Area) applicable with effect from 01.11.2011 is given below:Prepaid Plans: Sl. No 1 2 3 4 5 6 7 8 9 10 Particulars 32K Micro SIM & Activation in Rs. MRP of Plan Voucher in Rs.* Starter Pack in Rs.*(SIM cost + PV cost) Tariff
30 74 104 200 MB to be utilized within 30 days from the Free Usage with Activation date of activation Initial Plan Validity 180 days Data Usage Charges As per i-PAD Data RCVs Voice Call/Video Call/SMS Charges Base Tariff: As per prepaid General Recharge/Top-Up All Top-Ups/STVs are allowed Data usage charges beyond free usage 2p/10KB Henceforth, all existing 3G Data STVs of MRPRs.25 to Rs. 3302, YUVA STVs and 3G Data Combo Vouchers are applicable for Tablet Plan during their plan validity.
Post-paid Plans: Sl. No 1 2 3 4 5 6 Particulars Activation charges in Rs. FMC in Rs. Bundled Free Data Usage Validity Charges beyond free data usage Voice Call/Video Call/SMS Charges 100 900 10 GB One Month Tariff 100 680 6 GB One Month
1p/10KB As per 3G post paid base tariff (Plan99) applicable to 3G data plans
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3G Data Plans with revised Plan Voucher for tablets sold under reverse bundling scheme
Start-up Kits (SUK) with revised Plan Voucher for activation of data plan for tablets (3G) sold under reverse bundling scheme under prepaid mobile services in Tamilnadu Circle is implemented with effect from 15.02.2013. viii) The details of Start-up Kit (SUK) for 3G Tablets are as under :Sl.No Particulars Details a Start-up Kit (SUK) price (incl. Rs. 209 for 3G Tablet of S. Tax) b Free Data Usage 2 GB for 3G Tablet c d e Plan Activation through revised Plan Voucher Validity of Freebies Applicability Rs. 102 for 3G Tablets
60 days from the date of activation For 3G tablets sold under reverse bundling scheme by the approved vendors f Applicable STVs All 3G DATA STVs as applicable for PV102 g Other terms and conditions As per PV 102 data plan ix) The SUK is to be physically bundled with 3G Tablets and not to be allowed for sale as standalone sale of SIM. Tablet- 3G SUK Data Plan ACTIVATION PROCEDURE The Tablet Vendor or his Agent will enter the SIM Number and the Random number at the top of the CAF, while issuing the SIM to Customer along with the Tablet. The CAF entry will be done either by CSC or by BSNL Franchisee. Number can be selected thru choose your mobile number. After entering the Address Data entry in Sancharsoft, the number will be activated in IN based on the Plan. The eligible 3G Free data usage will be set in IN only on applying the Plan voucher for Rs. 102 by the customer through C-Top Up. The Main Account validity will be set 365 days from the date of 1st call. (*123#) and the Free data usage 2GB with 3G Speed will be set accordingly. If the customer fails to apply Plan Voucher 102, within 22 days from the date of creation, the number will be liable for deletion During the plan validity period, (i) The customer can choose to use any of the 3G Data STVs again to get free data usage; however, the validity of the chosen STV will be from the date of activation only. The unused free data usage if any, will be carried forward. (ii) The customer can browse the net @ Rs.0.02/10KB using the balance amount in his account, if free data usage is exhausted; for which existing TUs are allowed for these plans. Customer has to use the plan voucher Rs.102 only, to increase the plan validity. Plan migration to/from other plans is not allowed. All voice/SMS/Video/ISD STVs/Boosters as applicable to 2G/3G General Plans are allowed for this plan. 2G GPRS Boosters/PTPL 2G/3G Data STVs/i-PAD STVs are NOT allowed for Tablet-3G SUK plan. Finally the customer will be activated in 3G DATA plan. Index
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Index
4
6 7 8
10ps/Min.
250min.(Local On-net). 180 days. 1ps/2sec 1ps/sec 1ps/2sec 1ps/sec 50MB 0.10 0.05
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SMS Charges ,Freebies : 100 SMS Free during 1st month. a) SMS Local in Rs./SMS Rs. 0.50 b) SMS STD in Rs./SMS Rs. 0.60 c) SMS ISD in Rs./SMS Rs. 5.00 11 Friends and family a) First number NIL b) Remaining BSNL Local number c) Remaining BSNL Local number d) Remaining BSNL Local number e) Any change in F&F 12 National roaming a) Local outgoingOn-net Rs.0.50 b) Local outgoingOff-net Rs.0.60 c) STD outgoingOn-net Rs.0.70 d) STD outgoingOff-net Rs.0.80 e) Incoming Rs. 0.60 13 Account validity extension: Through Plan voucher of Rs. 41/- to extend validity to 180 days. Particulars PV-Tariff details for BSNL New JOY TN 10
PLAN VOUCHER
Validity Freebies
Onnet
0.50
Offnet
0.60
Local/ National
0.60
SMS Charges (Rs) SMS charges Roaming Data charges in Rs /100 kb ISD call charges
National 0.60
International 5.00 5.00 Off peak hours (11 pm to 7 am) 0.05 Existing
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Special discount scheme implemented under EVDO and NIC post-paid Data Plan in Tamilnadu Circle for Serving/Retired Government/PSU employees and visually impaired persons
20% discount on Usage and FMC for central Govt./State Govt./PSU employees including BSNL staff, retired Govt./PSU employees and visually impaired customers of EVDO and NIC Post-paid Data plan has been implemented in TN Circle for the period of one year with effect from 06.02.2013 to 06.02.2014. Monthly Plans for which Promotional Scheme Available: EVDO plan-199 EVDO plan-299 EVDO plan-449 EVDO plan-649 EVDO plan-750 NIC plan
ii) The above STVs are subject to the condition that upto one hundred SMS per SIM per day, the SMS charges will be as per the STV subscribed by the customer; and beyond 100 SMS per SIM per day, the SMS charges will be as per the base plan or 50 p per SMS whichever more is. iii) All other charges as per the base plan.
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EVDO Card
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Index
SUK (Start up kit RUIM & Activation), Inclusive of all taxes Plan Voucher (Validity 180 days)
Rs.40
Rs.40
Rs.85
Rs.20
Rs.20
Rs.41
NA
NA
250min.(Local Onnet)100 SMS/month &50 MB Data HAPPY Hours: BSNL local calls from 20 Hrs. to 22 Hrs at 10ps/Min. 180 days 180 days
4 Free calls/SMS/data transfer, if any (included in one time charges) Rs.100/- (OnNet/Off-Net) + Rs.100/mont h for 8 months for On-net 180 days 180 days 60 sec 0.45 0.6 On net/Off net 0.45/0.60 0.45 0.6 On net/Off net
NIL
5 6 7 8 9
SIM/Account Validity Tariff Validity (initial/promotional/base) Pulse rate On net Off net Local Mobile/Fixed
180 days 180 days 60 sec 0.45 0.6 On net/Off net 0.45/0.60 0.45 0.6 On net/Off net
Call charges (initial/ promotional/base ) Rs./min 1ps/2sec 1ps/sec On net/Off net 1ps/2sec/1ps/1sec 1ps/2sec 1ps/sec On net/Off net
STD
Mobile/Fixed
0.45/0.60
0.45/0.60
1ps/2sec/1ps/1sec
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SMS
Data
Roaming
Peak Hours (7 am to 11 pm) -Rs.0.10/100 KB Off Peak Hours(11 pm to 7am) - Rs.0.05/100 KB On net/Off net On net/Off net 0.50/0.60 0.70/0.80 0.6 ( 0.60 /0.60/ 5 ) On net/Off net 0.50/0.60 0.70/0.80 0.6 ( 0.60 /0.60/ 5 ) Validity can be extended for 180 days using Plan Voucher Rs.41/Flexi Top
10
Charges while Roaming -National in ( Rs./Min) Recharge /other condition , if any TOP-UPS
11
a. Validity can be extended for 180 days with Plan Voucher of Rs.20/b. Talk value can be increased through Up vouchers ( C-Top Up)
12
Index
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Terms and conditions: The unutilized balance amount of previous card can be carried forward in case of renewal within grace period, otherwise it will be lapsed. During the grace period, no outgoing calls shall be allowed except emergency calls (toll free). In case subscriber uses his own handset, the activation charges under general plan may be applied.
Tariff for Voice SMS Service
S. No. i. ii. Particulars Sending/Forwarding Voice SMS Retrieval of Voice SMS Charges Rs. 0.75/Min for local, STD and National Roaming calls. Rs.0.60/Min while in Home LSA and National Roaming.
S.No
1 2
Particulars
Monthly Access Charges in Rs.
Voicemail facility
Nil
Voicemail+Faxmail+E-mail service
Rs. 50
Per minute charges for accessing UMS on short Code 17000 from CDMA phone Pulse rate in second A. From within home UMS Zone B. From outside home UMS Zone 60 Sec. Rs. 0.30/Min. 60 Sec. Rs. 0.30/Min.
Normal call rate from visited LSA to home UMS Zone as pre tariff plan selected.
S. No. a) b)
Index
(i)GP 1 & GP2 remain 15 days & 165 days (ii)* For Assam , North East & J & K plan charges is Rs 10 and validity 90 days. All other Terms & conditions remain same (iii)Applicable to All CDMA product.
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Mode of extension of validity in different plan of CDMA prepaid service are as under: Max mode: In the event of any recharge, the existing remaining days of validity or validity available with new recharge whichever is more will prevail in the validity account.
Conditions If validity of new recharge voucher is more than balance validity days. If the validity of new recharge voucher is less than the balance validity days. Effective validity The validity of new recharge will be effective from the date of recharge The existing balance validity days will continue.
Add mode: Validity available with all RCVs recharged are added to the remaining validity days in the subscriber's account. Add mode would be applicable to normal plans but validity may be accumulated up to maximum of 2 years. Plans having Minimum Recharge Condition (MRC) of any specific amount of recharge/top-up within specific time period would continue to exist. For example, in the case of life-time plan, for extension of validity of 180 days the customer has to recharge with a minimum recharge/top-up of Rs. 200/-. Note: One day validity with all types of top up vouchers is allowed to life time as well as normal CDMA prepaid customers. Thus if top up done during GP-1, Customer would get one day validity and normal GP-1 of 15 days and GP-II of 165 days. Conversion of Account Balance to Validity under CDMA services:The procedure to be followed for the conversion is as under:-
*789*2000# so that the validity will be extended for 180 days and
Rs. 20 will be deducted from account balance. All other CDMA prepaid conversion of account balance into validity &Vive versa are with drawn w.e f 11.06.2012. The above facility will not be applicable to lifetime plans.
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Index
STV Rs. Per Minute Plan Per Second Plan Local Azadi Pack STD Azadi Pack Annual Local Azadi Pack Onnet @ 25 Onnet @1p/2sec 13 15 210 410 501 40 45
MRP Validity 90 90 30 30 90 90 90
LOCAL BSNL Rs 0.49/Min. 1 Paise/Sec Free Free Free 0.2p/min Other Rs 0.49/Min. 1.2 Paise/Sec Rs 0.45/Min. Rs 0.45/Min. Rs 0.45/Min. BSNL
Other Charges
As Per Base Plan As Per Base Plan As Per Base Plan As Per Base Plan As Per Base Plan As Per Base Plan
As per Base Plan As per Base Plan
Index Index
DATA STVs
Particulars 500MB EVDO Data 1 GB EVDO Data MRP in Rs. 170 285 565 55 251 440 825 390 Validity 30 days 30 days 30 days 1 day 7 days 15 days 30 days 30 days Addl. Usage charge Peak Hours 10ps./100 Kb Off Peak Hours 5ps. / 100Kb
Data STVs
2.5 GB EVDO Data Unlimited EVDO Data Unlimited EVDO Data Unlimited EVDO Data Unlimited EVDO Data Unlimited NIC Data
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MRP in Rs. Talk Time MRP in Rs. Talk Time MRP in Rs. Talk Time MRP in Rs. Talk Time 1520 1672 1950 2145 2380 2856 2810 3372 1530 1683 1960 2156 2390 2868 2820 3384 1540 1694 1970 2167 2400 2880 2830 3396 1550 1705 1980 2178 2410 2892 2840 3408 1560 1716 1990 2189 2420 2904 2850 3420 1570 1727 2000 2400 2430 2916 2860 3432 1580 1738 2010 2412 2440 2928 2870 3444 1590 1749 2020 2424 2450 2940 2880 3456 1600 1760 2030 2436 2460 2952 2890 3468 1610 1771 2040 2448 2470 2964 2900 3480 1620 1782 2050 2460 2480 2976 2910 3492 1630 1793 2060 2472 2490 2988 2920 3504 1640 1804 2070 2484 2500 3000 2930 3516 1650 1815 2080 2496 2510 3012 2940 3528 1660 1826 2090 2508 2520 3024 2950 3540 1670 1837 2100 2520 2530 3036 2960 3552 1680 1848 2110 2532 2540 3048 2970 3564 1690 1859 2120 2544 2550 3060 2980 3576 1700 1870 2130 2556 2560 3072 2990 3588 1710 1881 2140 2568 2570 3084 3000 3600 1720 1892 2150 2580 2580 3096 3010 3612 1730 1903 2160 2592 2590 3108 3020 3624 1740 1914 2170 2604 2600 3120 3030 3636 1750 1925 2180 2616 2610 3132 3040 3648 1760 1936 2190 2628 2620 3144 3050 3660 1770 1947 2200 2640 2630 3156 3060 3672 1780 1958 2210 2652 2640 3168 3070 3684 1790 1969 2220 2664 2650 3180 3080 3696 1800 1980 2230 2676 2660 3192 3090 3708 1810 1991 2240 2688 2670 3204 3100 3720 1820 2002 2250 2700 2680 3216 3110 3732 1830 2013 2260 2712 2690 3228 3120 3744 1840 2024 2270 2724 2700 3240 3130 3756 1850 2035 2280 2736 2710 3252 3140 3768 1860 2046 2290 2748 2720 3264 3150 3780 1870 2057 2300 2760 2730 3276 3160 3792 1880 2068 2310 2772 2740 3288 3170 3804 1890 2079 2320 2784 2750 3300 3180 3816 1900 2090 2330 2796 2760 3312 3190 3828 1910 2101 2340 2808 2770 3324 3200 3840 1920 2112 2350 2820 2780 3336 3210 3852 1930 2123 2360 2832 2790 3348 3220 3864 1940 2134 2370 2844 2800 3360 3230 3876 78 | P a g e
MRP in Rs. Talk Time MRP in Rs. Talk Time MRP in Rs. Talk Time MRP in Rs. Talk Time 3240 3888 3680 4416 4120 4944 4560 5472 3250 3900 3690 4428 4130 4956 4570 5484 3260 3912 3700 4440 4140 4968 4580 5496 3270 3924 3710 4452 4150 4980 4590 5508 3280 3936 3720 4464 4160 4992 4600 5520 3290 3948 3730 4476 4170 5004 4610 5532 3300 3960 3740 4488 4180 5016 4620 5544 3310 3972 3750 4500 4190 5028 4630 5556 3320 3984 3760 4512 4200 5040 4640 5568 3330 3996 3770 4524 4210 5052 4650 5580 3340 4008 3780 4536 4220 5064 4660 5592 3350 4020 3790 4548 4230 5076 4670 5604 3360 4032 3800 4560 4240 5088 4680 5616 3370 4044 3810 4572 4250 5100 4690 5628 3380 4056 3820 4584 4260 5112 4700 5640 3390 4068 3830 4596 4270 5124 4710 5652 3400 4080 3840 4608 4280 5136 4720 5664 3410 4092 3850 4620 4290 5148 4730 5676 3420 4104 3860 4632 4300 5160 4740 5688 3430 4116 3870 4644 4310 5172 4750 5700 3440 4128 3880 4656 4320 5184 4760 5712 3450 4140 3890 4668 4330 5196 4770 5724 3460 4152 3900 4680 4340 5208 4780 5736 3470 4164 3910 4692 4350 5220 4790 5748 3480 4176 3920 4704 4360 5232 4800 5760 3490 4188 3930 4716 4370 5244 4810 5772 3500 4200 3940 4728 4380 5256 4820 5784 3510 4212 3950 4740 4390 5268 4830 5796 3520 4224 3960 4752 4400 5280 4840 5808 3530 4236 3970 4764 4410 5292 4850 5820 3540 4248 3980 4776 4420 5304 4860 5832 3550 4260 3990 4788 4430 5316 4870 5844 3560 4272 4000 4800 4440 5328 4880 5856 3570 4284 4010 4812 4450 5340 4890 5868 3580 4296 4020 4824 4460 5352 4900 5880 3590 4308 4030 4836 4470 5364 4910 5892 3600 4320 4040 4848 4480 5376 4920 5904 3610 4332 4050 4860 4490 5388 4930 5916 3620 4344 4060 4872 4500 5400 4940 5928 3630 4356 4070 4884 4510 5412 4950 5940 3640 4368 4080 4896 4520 5424 4960 5952 3650 4380 4090 4908 4530 5436 4970 5964 3660 4392 4100 4920 4540 5448 4980 5976 3670 4404 4110 4932 4550 5460 4990 5000 5988 6000
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Index
WiMAX Service
Plans & Tariff details
WiMAX is a unique technology being deployed by BSNL for the first time in India. This technology provides fixed as well as fully mobile high speed broadband connectivity along with roaming feature. It provides users a thrilling Internet browsing experience. Connecting to WiMAX : BSNL offers large variety of Customer Premises Equipments (CPE) including Outdoor, Indoor and USB dongles from which customers can choose as per their application requirements. Indoor: Best suited for Home/Office users. Can be used in moving vehicle also Outdoor: Suitable for remote and rural areas. Can be used upto 15 Km distance (Line of sight) from BTS site.
Why should you choose BSNL WiMAX? Internet browsing at lightning speed Data Download/Upload at very high speed upto 7Mbps Superior Performance Worlds latest wireless broadband technology Very low cost and low starting tariff Wide range of User friendly plans WiMAX Services: High speed broadband connectivity upto 7Mbps Leased Lines VPN Services Web based Video Conferencing A. Initial Charges at the time of application:
Particulars CPE Charges for outright purchase Security Deposit Indoor - CPE Rs. 1500/- * Rs.1000/Outdoor- CPE Rs 1500/- * Rs.1000/-
CPE charges and WiMAX BB Account Creation Charges will be collected in advance through Demand Note through the local commercial system at the time of application for Prepaid WiMAX BB connection. In case of customer having his/her own CPE, only WiMAX BB Account Creation Charges will be collected in advance through Demand Note through the local commercial system at the time of application for Prepaid WiMAX BB connection.
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WI 220 Bandwidth (wherever technically feasible) Applicability Single/Multi Users (SU/MU) Activation/Installation chares in Rs. Fixed Monthly Charges (FMC) for service in Rs. Discounted Annual Payment Option in Rs. FMC for Indoor & Outdoor CPE by BSNL in Rs. FMC for USB Dongle provided by BSNL in Rs. Free usage per month Additional usage charges beyond free limit (Rs./MB) Free E-mail IDs/Space (Per E-mail ID) Static IP Address (On Request) Security Deposit Minimum Hire Period Three Months
WI 350
WI 750
512 Kbps to 2Mbps All Users SU NIL 220 2200 All Users SU NIL 350 3500 All Users SU NIL 750 7500
512 Kbps Home only SU NIL 750 7500 All Users MU NIL 1999 19990
50
50
50
40
40
40
40
40 400 MB 0.80
40 1.0 GB 0.80
40 4.0 GB 0.80
Three Months
Three Months
One Month
One Month
One Month
One Month
Note: The above rates are exclusive of Service Tax, which will be charged as per prevailing rates.
Minimum Hire Period for Limited & Unlimited plans have been enhanced as below: a. For limited plans e.g Wl 220, WI350, WI750 etc. - 6 Months b. For Unlimited plans e.g. HOWI-750, BUWI UL-l 999, 3500, 7000 etc.- 3 Months.
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1 2 3 4 5
Fixed Monthly Charges (FMC) Free Data Usage per month No. of months upfront FMC payment Upfront payment of FMC for the period mentioned in (3) above Discount on Sale Price of CPE / Dongle ii) Indoor CPE iii) Outdoor CPE
in case of Upfront Payment 36% 30% Free Free Free Free Free
Special discount scheme for serving / retired Govt. / PSU employees and visually impaired persons under postpaid Wireless Broadband Services (WiMAX) relaunched.
Special discount scheme of 20% discount on usage and rental under Wl 220, WI 350 plans was offered to Central Govt./ State Govt./PSUs employees, visually impaired, BSNL staff and retired Govt./PSU employees under postpaid WiMAX service as a promotional offer extended for further 1 year upto 21.04.2014 . The promotional offer of reduced additional usage charges beyond free usage limit is from 22.04.2013 to 20.07.2013. Note: The offer is likely to be extended which will be intimated accordingly. Data Usage (Upload/Download) Upto 5 GB Beyond 5GB Existing Rs.0.80/MB Rs.0.80/MB Revised Rs.0.20/MB Rs.0.10/MB
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Terms and conditions: The VPNoWiMAX for General customers will be treated as an Add On service. Customer should opt for a minimum of Rs.750/- plan. However, customers may opt for higher Business WiMAX Plans also. The customer will be able to access either VPN or internet at a time. All charges are exclusive of Service Tax. Minimum hiring period for VPNoWiMAX One year Roaming charges: - The usage charges specified for home LSA will also be applicable while in roaming.
Index
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Entertainment
Devotional
My forte
nexGTv Mobile TV Mobile Radio Dial a TV 3G Portal Live Sharing Video SMS Dial a Video Voice Chat Jokes
Sports
Games Sports
Finance
Share & Stocks
Index 84 | P a g e
BSNL Live: a WAP Portal which offers one stop shop for all your information, fun and communication.
Visit BSNL Live http://bsnllive.net from your mobile and experience the thrill.
Mobile TV: 3G TV is a simple 3G based application that allows you to watch over 50 Television
channels on your BSNL 3G Mobile handset on 3G network. BSNL Tunes: Now Greet your caller with a song of your choice. No more 'Tring Tring'. Play greatest hits from Bollywood, Hollywood, Instrumental, Regional songs etc. You can set one common tune for all or customize a tune for specific callers and much more.
Dial and act on voice prompt Dial and act on voice prompt Subscription and Song Rental are applicable.
Dial and act on voice prompt To set the ring back tune of your caller (BSNL Numbers) as your BSNL Tune Choose your BSNL tunes through our web site
To change the song customer has to send SMS <BT>space<Song Code> to 56700 (Change of song will attract song rental for the song selected) To Deactivate the BSNL Tune Service Dial 56702 and select option.
Index
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BSNL TUNES INTRODUCED IN CDMA: Activation & De-Activation Procedure & Tariff
Activation modes: The BSNL CDMA customers of Tamil Nadu can get their BSNL TUNES Services activated, as of now, through two different Modes, that is (a) by Dialing 56700 and (b) Dialing to the Call Centre -1503.
(a) Activation procedure - by dialling 56700: Dial 56700. Browse through the different categories of songs & get the required BSNL TUNES song activated. (This is an IVRS based Activation Procedure and the IVRS Browsing time will be charged @ Rs.2/Minute) (b) Contact the Call Centre and get activated: Get activated by dialling to the Call Centre (1503). De-activation modes: The BSNL CDMA customers of Tamil Nadu can get their BSNL TUNES Services de-activated, as of now, through two different Modes, that is (a) by dialing 56700 and (b) dialing to the Call Centre -1503. (a) De-activation procedure - by dialling 56700: Dial 56700. Goto Manage option to de-activate. (This is an IVRS based Activation Procedure and the IVRS Browsing time will be charged @ Rs.2/Minute) (b) Contact the nearest CSC and get De-activated: Get De-activated by dialling to the Call Centre (1503).
Renewal
Three day s in advance to the date of Renewal, Pre-renewal message will be sent to the customer along with de-activation method. If the customer does not de-activate prior to the renewal, it will be automatically renewed and the monthly Subscription & Song Charges will be collected.
Tariff: (Monthly Subscription Charge Rs.30) + (Per song Charge Rs.12 per month) (Rs.2/- per minute for the IVRS based Activation & De-activation)
WATCH TV CHANNELS, VIDEOS ON THE MOVE: BSNL Live' is a WAP Portal which offers one stop shop for all Customer Information, Entertainment, and
Communication related requirements. Through BSNL Live' you can watch LIVE TV (Hello TV) and movies on your mobile, download exciting Videos clips games, songs and personalize your mobile phone with wallpapers and ringtones of your choice. To access BSNLLive visit WAP site http: //bsnllive.net from your mobile phone and experience the thrill. You can also ask for the settings by sending <make> space <model> of your handset to 58355 by SMS e.g. <Nokia> space <N79> to 58355.
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After you send the SMS you will in response get several settings on your handset viz. bsnllive', bsnlstream' etc. Once you get all the settings, you will have to save them. Out of these several settings the one pertaining to BSNL Live (will appear as 'bsnl live') should be saved as default. In some handsets the word 'Bookmark' is used instead of default. Thereafter whenever you want to access BSNL Live you will have to click on your Web browser in your mobile; the 'BSNL Live' bookmark will be visible to you and clicking on it will lead you to the Welcome page. Hello TV: Hello TV is a Live TV service which offers more than 50 channels on your mobile. This service is available for both 2g and 3g users with compatible handsets. With hello TV you can now watch Live TV on your mobile anywhere anytime. Movies: Movies will be streamed on demand i.e. the content will be played in real time on your mobile from BSN L Live' directly without first getting stored. Videos: Video clips of 3-5 minutes (approx.) on an average are available on demand. You can choose videos and download from the available huge library of content at BSNL Live'. The categories of content var ies from astrology, recipes/ cookery, entertainment, cricket to beauty tips/ clips, comics/ animation, Movies and Movie trailers, Music, Multimedia games and wallpapers, and other different tones/tunes . In addition to above more and more categories of video clips will be added to suit every taste and choice. Music - Full track song download: You can download full track audio songs (mp3) of your choice through BSNL Live'. Games: Various Categories of Games viz. Regular (Simple & premium) and multiplayer branded games are available. You will be able to see only games which are compatible with your handsets. Thus you need not to worry about compatibility of games. At the time of download you will be required to pay charges of games. Access to above services is recommended for 3G Subscribers for better experience but other content viz . Wallpapers, Themes, Screen savers, Ring-tones etc. can be used / downloaded by all the GSM subscribers.
Step: 5 Step: 6
Note: Data Download charges applicable as per plan. You can unsubscribe from this service by sending the following SMS. UNSUBMYTV to 55447 (2G Customers) UNSUB3GMYTV to 55447 (3G customers)
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BSNLs Bharatberry
BSNL launched the services viz. Bharatberry [Push E-mail & PIM (Personalized information Management) Sync. services] on 14.11.2011.
Bharatberry service allows you to: get email pushed to your mobile phone from virtually any of your email accounts perform synchronization of your Contacts, Calendar, Notes and Tasks etc. across your mobile phone and Bharatberry server
To use this service, you should have a mobile phone enabled with GPRS or WIFI or 3G service for internet connectivity.
PIM (Personalized Information Management) Sync. Service: You can sync your contacts, calendar, tasks and notes.
Yes, using Bharat berry PIM sync Client, you can synchronize the contacts, calendar, tasks and notes that you have in your mobile phone (not the configured email account) with the Bharat berry server.
Index
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To Listen/Deposit to your voice messages, the machine must have the multimedia capability. The different kinds of messages e.g. voice messages, FAX messages etc will be listed under the subject heading as soon as you logon to your E-mail account. Click on the voice message and the system will play it directly (if your machine supports the 'sbc' format). If your machine doesnt support the 'sbc' format, first convert the message into the 'wav' format using the icon provided on the right hand side. Then system will prompt you to save that attachment to your hard disk. After saving, click on the wav file and the system will play it. ii. FAX Messages: The FAX message comes as an attachment in the TIFF format. Open the FAX message using an imaging program as for example the IMAGING on the Windows -NT. The first page will just give you the summary of the FAX message i.e. the total no. of pages in the FAX message, the no. from which the FAX message was sent etc. Then you can download the actual FAX message. 4. E-Mail to Speech (ETS): This feature will enable the subscriber to receive the Email on the mobile phone .In order to listen E-mail messages from your voice mailbox, dial the No: 17000 from your mobile phone. Press * to skip the introduction part. The system prompt will say ' to listen E-mail message Press Option '4', thereafter, follow the voice menus . The attachments along with Email cannot be listened from your voice mail box.
Index
Security Deposit: Security deposit is required for Local/STD/ISD facility of new connections. It is non-interest bearing & refundable upon surrender subject to clearance of all dues. No security deposit is required for Local/STD facility from the following categories. BSNL employees Existing BSNL subscribers upon request with conditions Employees of Central/State Government and Central PSUs Bank employees who give ECS mandate from their own bank Central/ State Government & Central PSU's Corporate Customers taking minimum 5 connections in corporate name. LSA: Licensed Service Area is the area within which Mobile Services are provided by Service provider (i.e. BSNL) under the license issued by competent authority. Tamilnadu Circle includes all revenue districts excluding Chennai, Kancheepuram and Tiruvallur districts and including Pondicerry Union Territory. For mobile services are concerned, Tamilnadu Circle and Chennai Telephones Area (Chennai, Kanchipuram & Tiruvallur) are considered as single LSA. Roaming: You can carry your mobile connection beyond your home LSA and use. In such cases, it is said to be that you are on roaming. Roaming service activation is absolutely free. While on roaming outgoing/ incoming call charges are applicable as per tariff plan. Voice/Video Call Charges: Local: Calls made to numbers within the LSA STD: Calls made beyond the LSA ISD: International calls The calls charges are applicable as per tariff plan & pulse rate. This will be normally for per minute or per second or specific duration. Data Download: 2G customers can download Data through GPRS i.e. Mobile Internet facility. 3G customers can down load data in their mobile or using data cards through 3G Data service at a very high speed. The tariff for data downloads is applicable as per the data plan of you. SMS: Short Message Service is available to send text containing 160 Characters. The spaces between words will be also
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counted as characters. This may be from a Mobile phone to another mobile phone or one to many or PC to Mobile/Mobiles. Local/National/International SMS can be sent. The charges are applicable as per tariff plan chosen by you. MMS: Multi-media Messaging Service, through which, you can send and receive messages containing text, audio or video or combination of any or all. The mobile handset shall be combatable for MMS applications. Night Calling: Calls made between 11.00 p.m. and 06.00 a.m. The call charges will depend on the plan chosen by you. Friends & Family: This facility allows you to make Free calls or at reduced call charges to the selected mobile/fixed telephone numbers. The tariff is applicable as per the plan. On-net: It means, own network i.e. BSNL network. Off-net: It means other network of Private Operators i.e. other than BSNL. Plan Voucher: To extend the validity and for migration of plans. Top-up Vouchers: Top-up vouchers are used to extend the usage value. Special Tariff Voucher: It is nothing but to cut your rates of parent plan C-Top-up: Channel top-up is nothing but electronic recharge/top-up facility. Recharge or Top-up can be done through C-top-up for the specified values as preferred by you. Freebies: Freebies are the concessional tariff, free calls/SMS/Data downloads offered permanently or for limited/specific period or to specific numbers. Validity: SIM Validity It is normally for 7 Days. Within this period you shall activate your connection by using PV. Plan validity The specified period of validity of the Plan chosen by you. Life time validity of plan - Life Time Validity means the License Period of the Operator. The License Period for Cellular Services of BSNL is 20 years w. e. f. 29.02.2000. However, the License is understood to be renewable further on its expiry. (Note: To continue the lifetime plan the recharge conditions specified along with the plan should be fulfilled). Grace Period(s) Grace Period: It is the period within which Recharge or Top-up shall be done by Customer with PV/RC/Top-up as per the requirement of the plan. Grace Period 1 (GP-1): 15 days from the expiry of the validity of the plan. Grace Period II (GP-1I): Additional 165 days from the expiry of the Grace Period (GP-I) of the plan.
Note:
A. During the grace period, no O/G calls will be allowed except emergency (toll free) & IVR calls. However I/C shall be free during Grace Period I.
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B. C. D.
The unutilized balance amount of the previous card can be carried forward in case of renewal within the Grace Period-I, otherwise it shall lapse. The SIM number can be re-activated within additional period of 165 days even beyond the grace period of 15 days (GP-I) as per the parent plan. However, in such cases, the credit balance will lapse. Free talk value on initiating the SIM is given to all subscribers.
Index
BLACKOUT DAYS:
As per Telecom Regulatory Authority of India (TRAI) directives, 5 days in a year shall be declared as blackout days. BSNL has declared the following 5 days as black out days. No concessional tariff on voice calls or SMS will be available on those days only. The normal tariff as per plan will be applicable on those days. 1. New Years Eve (31st December) 2. New Year Day (1st January) 3. Valentine day (14th February) 4. Diwali (3,November) 5. Christmas day (25th December) - (all the 5 days for the year 2013).
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BlackBerry
Current affair:
Promotional offer on Blackberry Post-paid services for Blackberry BB Z10
Freebies for BlackBerry Post paid plan is revised in the Billing system and new Annual plans also implemented in the billing system w.e.f 22.03.2013 for a period of 90 days. This promotional offer is only applicable to the customer migrating to BBZ10 from existing BlackBerry platform. Plan Charges Post paid (FMC in Rs ) 299 Existing Plan Plan Name BIS-I Lite/Social BIS-C Freebies NIL Unlimited emails (PO/IMAP) + Instant Messaging. Unlimited emails (PO/IMAP) + Instant Messaging. Internet Browsing + Off devices GPRS up to 2GB. Migration Plan Charges beyond Freebies Free data usage Unlimited email, social networking +1GB+100 SMS on-net Local. Unlimited emails (PO/IMAP)+Instant Messaging + 2GB Unlimited emails (PO/IMAP) + Instant Messaging + Internet Browsing + 10 GB+500 SMS on-net Local.
SL.NO
1.
2.
362
Rs.0.01/10Kb
3.
999
BIS-III
New Annual Plans for BB Z10 customers and Data plans are 3G
Sl. No
Plan Name
1 2 3
Rs.0.01/10 Kb
Note: For post-paid Plans service Tax Extra. 1. The Freebies mentioned for BIS Lite/Social, BIS C, BIS 999 should be added to the existing Blackberry subscriber who is migrating to BBZ10. 2. For annual Plan BB10 Silver, BB10 Gold, BB 10 Platinum the APN bsnlnet should be used instead of blackberry.net and there will not be any provisioning on Blackberry server. 3. All the Existing BB plans will continue as per their own terms and conditions.
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Promotional offer on Blackberry Prepaid services for Blackberry BB Z10 through CSC is implemented:
The migration plans and new Annual prepaid plans are introduced in BLACKBERRY prepaid services for BBZ10 Blackberry customers w.e.f 12.04.2013 for a period of 90 days. This offer is only applicable to the customer migrating to BBZ10 from existing BlackBerry 4. Plan Migration Plan Existing Plan Charges Charges Sl. No Prepaid to Plan Name Freebies Freebies beyond free STVs (in Rs) Data Usage 305-Lite 303-social BIS-I Lite/Social 1GB# Free data +100 SMS Local on-net free 2GB# Free data 10GB# Free data+ 500 SMS Local onnet free
NIL
BISL305 BISS303
411
BIS-C
1009
BIS-III
Unlimited emails (PO/IMAP)+Instant Messaging. Unlimited emails (PO/IMAP)+Instant Messaging. Internet Browsing +Off devices GPRS upto 2GB.
BISC411 Rs.0.02/10Kb
BISR1009
The following new annual plans applicable for MICRO/NANO SIMs are also introduced
Sl.No 1 2 3 Plan Name Silver Gold Platinum PV in Rs. 1999 3999 6999 Free Data Usage 1GB/Month for 12 months 3GB/Month for 12 months 5GB/Month for 12 months Charges Beyond free Usage Rs.0.02/10Kb
The base tariff for GOLD, Silver, platinum plans are as per GENERAL plan. Prepaid Plan charges include service tax. Micro SIM charges not included in Plan Voucher.
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0.30
0.04
Note:
1. 2. For voice plan, the customer can choose any plan out of post paid plans with Fixed Monthly Charges (FMC) for Rs.225 and more. Service Tax as applicable will be charged extra. Free data usage does not include roaming usage under limited plan.
3.
Not allowed
299
271
FMC/PV BlackBerry Social Networking Unlimited instant Bundle plan in Rs [BIS Social] messaging Unlimited emails (POP/IMAP)+Instant Messaging
Not allowed
299
270
Allowed*
362
399
*Unlimited Internet Browsing-access is only available when browsing is done using BlackBerry Smartphone, Blackberry browser and APN FMC= Fixed Monthly charges, STV= Special Tariff voucher with validity of 30 days
1. 2.
Charges for other Tariff Items as per selected plan Service Tax as applicable will be charged extra in case of post paid.
Index
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i.
999
ii.
BES-P-III
875
NA
Unlimited e-mails (POP/MAP) + Instant Messaging + Internet Browsing + Off-Devices GPRS upto 2 GB Unlimited e-mails (POP/MAP) + Instant Messaging + Internet Browsing + Office e-mails
0.05
FMC= Fixed Monthly Charges, STV = Special Tariff Voucher Service tax as applicable extra. GPRS usage upto 2GB per month is free with BIS Plan-III. GPRS usage beyond 2GB, is chargeable @ Re.0.05/10Kb. Unlimited Internet Browsing access limited to Blackberry smart phones GPRS usage upto 2GB per month is free with BIS Plan-III (BIS Regular). GPRS usage beyond 2GB, is chargeable @ Rs.0.04/10KB. Unlimited Internet Browsing-access is only available when browsing is done using BlackBerry Smartphone, Blackberry browser and APN No additional charges to be levied for 3G Prepaid and Postpaid blackberry services until further order. Blackberry unlimited tariff plan BIS-C at Sl. No.3 above is not allowed under 3G.
Prepaid Blackberry Plans with STVs of 7 / 90 / 180 days validity can be activated by sending SMS message to 53733
S.No 1 2 3 4 1 2 3 4 1 2 3 4 Name of Plan BIS Lite BIS social BIS-C BIS regular BIS Lite BIS social BIS-C BIS regular BIS Lite BIS social BIS-C BIS regular Validity in days - 7 MRP Rs. 89 88 109 276 Validity in days - 90 939 938 1213 3144 Validity in days - 180 1865 1864 2427 5956 BISL939 BISS938 BISC1213 BISR3144 BISL1865 BISS1864 BISC2427 BISR5956 Index Format for sending SMS. BISL91 BISS88 BISC109 BISR276
For further details log on to our web: tamilnadu.bsnl.co.in or Call Toll Free 1503
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Index
A) Rationalization of tariff of STVs with Unlimited call feature in 2G & 3G prepaid mobile services introduced in Tamil Nadu LSA (incl. CHTD) with effect from 07.06.2013.
The details are given below:MRP of STV in Rs. (incl. of S. Tax) 574 1494 Existing Validity in days 30 days 90 days Revised Validity in days 27 days 81 days
Revised STV Feature Unlimited Local On-net and 500 Min free Local/STD calls Any-net Unlimited Local On-net and 1500 Min free Local/STD calls Any-net
On revision of tariff of the above two STVs, they are placed in Group I w.e.f 7.6.13. B) Rationalization of tariff of STVs with Unlimited call feature & minute Pack in 2G & 3G prepaid mobile services implemented in Tamil Nadu LSA (incl. CHTD), with effect from 06.06.2013. The details are given below:MRP of STV in Rs. (incl. of S. Tax) 344 894 34 164 135 Existing Validity in days 30 days 90 days 1 day 7 days 30 days Revised Validity in days 27 days 81 days 1 day 6 days 30 days
Existing STV Feature Unlimited Local On-net Unlimited Local On-net Unlimited Local/STD On-net Unlimited Local/STD On-net 400 Min Local/STD Any-Net
Revised STV Feature Unlimited Local On-net Unlimited Local On-net 80 Min Local/STD Any-Net Unlimited Local/STD On-net 350 Min Local/STD Any-Net
There is no change in all other terms and conditions ( including SMS keyword for activation through SMS).
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All Current Plans - Life Time, Per Second, Per Minute, General, Student Special Neo, Anbujodi Neo, Roam Free, Jaijawan Neo, 3G Data Plan-General/Per Minute, Nesam Group of plans including NESAM GOLD, BSNL SIMPLE-Plan100 and Saral Anant Plan. Note: (1) The Free On-net calls deduction in account will be on minute basis for subscribers who have minute tariff. (2) The Free On-net calls deduction in account will be on second basis for subscribers who have second tariff.
Existing Plan validity of one year with General Plans will continue to be available and SIM Cost Rs 20 is to be charged. Existing allowed Plan Vouchers are Rs.175 (General Neo), 42(Second Neo Plan) & 37(Minute Neo Plan). The free talk value of Rs.125/- per month allowed for a month is to be utilized within the month for which it is allowed & no carry forward will be allowed. Existing validity extension/top-up conditions as per the chosen Plan voucher shall be applicable and there is no change in all other terms and conditions including the activation procedure.
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plan
introduced
in
Tamilnadu
LSA
NESAM GOLD prepaid plan introduced in Tamilnadu LSA (including Chennai Telecom. District), as a promotional offer, for 90 days, with effect from 22.05.2013 to 19.08.2013. This plan is open for MNP port-in customers also. The tariff detail is given below: Particulars (NESAM GOLD) Tariff SIM Cost Normal Rs.20; USIM Rs.59. MRP of Plan Voucher in Rs. (Incl. of S.Tax) 49 Free Usage allowance with Plan Voucher (to be consumed within 30 days) Free Voice Call (Pulse) sec i) On-Net 1200 seconds Local/STD ii) Off-Net 800 seconds Local/STD Free Video Call Local/STD On-Net Nil Free Data Usage in MB Nil Free P2P SMS in Nos. 50 Numbers Local/National Any Network Initial Plan Validity in days 180 days Grace Period I 15 days Grace Period II 165 days Extension of Plan Validity Through Plan Voucher 49 (C-Top Up) (A) Home LSA Voice Call Charges Pulse Rate (seconds) Local On-Net 1.2 Local Off-Net 1.5 Reduced Call Charges on 5 Local Any Network 20p/Min On-net & 40p/Min Off-net Numbers (Rs./Min) Change of F&F Numbers Allowed anytime with Rs.10 per change per number STD On-Net 1.2 STD Off-Net 1.5 (ii) Video Call Charges Pulse Rate Rs./Minute Local On-Net 1.50 Local Off-Net 2.00 STD On-Net 1.50 STD Off-Net 2.00 Incoming Nil (iii) SMS Charges for Local SMS 50p/SMS On-net & 60p/SMS Off-net Charges for National SMS 60p/SMS On-net & 70p/SMS Off-net International 5.00/SMS
Note: The concessional tariff is not applicable on FIVE BLACK-OUT days (31st Dec,1st Jan, Valentine day 14th Feb, Diwali & Christmas 25th Dec ). On these Black-out days, the tariff will be as per Parent Plan.
There is no change in the existing procedure of registering 5 F&F numbers and change of F&F number by sending SMS to 53733.
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The Plan Continuation Vouchers of MRP 87 & 174 thru C-Top up and the SMS keyword Nesamspl90 & Nesamspl180 will be withdrawn w.e.f 23:59 Hrs of 21.05.2013. Migration from other plans to New Nesam Special by sending SMS as MNESAMSPL is also withdrawn w.e.f 23:59 Hrs of 21.05.2013. Customers of NESAM GOLD plan can continue their plan validity by sending a SMS CONTINUE to 53733 and Rs.43.61 will be deducted from their account. Automatic recovery of Plan Voucher amount (Rs.49) for the purpose of extending the plan validity on the last day of GP1 is applicable for this plan. Combo TUs of MRP Rs.222 & 555 are available for the customers of this plan. As per TRAI 43rd Amendment, all the New Nesam Special Customers PV 29 (Active+GP1+GP2) who have completed 180 days from the date of activation, will be migrated to NESAM GOLD without changing the validity as a onetime activity on 23-05-2013 and henceforth, should use PV 49 only to get validity extension. Remaining customers (who yet to complete 180 days from the date of activation) can continue to use PV 29 (30 days validity) till 18-10-2013 in order to avail the existing New Nesam Special tariff. Existing SMS keyword Nesamspl30 also continue to exist till 18-10-2013. However, PV 49 (only thru C-TOP UP) is also available for the purpose of extending validity to 180 days and the customer will be migrated to NESAM GOLD plan. Customers from other plans can migrate into this new plan by sending SMS as MNESAMGOLD to 53733 and Rs.43.61 will be deducted from their account.
DATA STVs for Tablets viz. MRP Rs. 82 (1GB Free data usage/1 day validity), Rs. 752 (6GB Free data usage/30 days validity) and Rs. 1001 (10GB Free data Usage/30 days validity) are withdrawn with effect from 23.05.2013. Henceforth, all the existing 3G Data STVs of MRP Rs.25 to Rs.3302, YUVA STVs and 3G Data Combo Vouchers are made available for Tablet Plan Customers during their plan validity. However, the Plan Voucher 74 is to be used for the purpose of extending their Tablet Plan Validity and there is no change in all other terms and conditions including Starter Pack Rs.104 for activation.
STV feature
Validity in days
1000 Local On-net SMS FREE with a 15 days 20 SMS20 17.80 limit of 100 SMS per SIM per day The above new STV is placed in Group III and is applicable while in Home LSA only. (NOT APPLICABLE while in National Roaming) The above new STV is applicable for all current plans like Life Time, Per Second, Per Minute, General Neo, Student Special Neo, Roamfree Neo, Anbujodi Neo, Nesam Group of plans incl. NESAM GOLD, Saral Anant & BSNL SIMPLE-Plan100. Activation of this STV is thru SMS only and NOT AVAILABLE in C-TOP UP. All other terms and conditions will remain same.
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Data Plan Voucher Rs. 51 has been introduced in 2G/3G prepaid mobile services for the customers who purchase the data card from outside market for data plan activation in Tamil Nadu Circle w.e.f 08.05.2013. However, Data Plan voucher Rs.102/- for the bundled data cards (i.e. Data cards sold by BSNL or any of the BSNL Bundled data cards) continues to exist.
The details of Data Plan Voucher are as under:-
Particulars MRP Of plan voucher (incl. of S. Tax) Free data usage Main account validity Availability Applicability Base Voice Tariff plan
Plan voucher 51
Rs.51
200 MB to be consumed within 30 days of activation. One year. Further extension of validity through Plan voucher Rs.102 will extend one year validity without any freebies. Only through CTOPUP. For 2G/3G data plan activation of the data cards purchased from outside market. As per General Prepaid plan.
GPRS/EDGE TARIFF IN 2G MOBILE SERVICES RATIONLISED: Rationalization of GPRS/EDGE tariff under 2G mobile services was implemented in TN LSA (incl. CHTD) with effect from 18.04.2013. The details are given below:MRP of 2G Data STV in Rs. (inc. of S.Tax) 54 125 270 302 Free day/any time data usage Existing 500 MB 2000 MB 10 GB 8 GB Revised 500 MB 1.5 GB 5 GB 6 GB Validity in days Existing 30 days 30 days 30 days 90 days Revised 25 days 30 days 30 days 90 days
Note: Activation of all the above 2G GPRS STVs is through SMS only. SMS Keyword TO BE SENT TO 53733 GPRS54 GPRS125 GPRS270 GPRS302 All other terms and conditions remain same. Amount to be deducted by IN 48.06 111.25 240.30 268.78
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STV feature
Local /National 190 SMS free to any network Local /National 720 SMS free to any network
7 days 30 days
19 72
SMS19 SMS72
16.91 64.08
Both the above two new STVs are placed in Group III and are applicable while in Home LSA and National roaming. Both the above two new STVs are applicable for all plans. All other terms and conditions will remain same.
0.5p/SMS for Local/National (On-net) SMS and 12p/SMS for Local/National (Off-net)^ *Revision of optional SMS pack 15 is w.e.f 22.03.2013. ^ The above FREE SMS is restricted to 100SMS/day.
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All SMS beyond 100 SMS per day will be charged @ 50p/SMS or SMS charges as per plan whichever is higher. ii) Service Tax as applicable will be charged extra. However, BSNL customer while roaming in BSNL network, the existing tariff for national roaming will be applicable.
Revision of national roaming charges for BSNL customers while roaming in MTNL network
Revision of National Roaming charges for BSNL Post-paid customers while roaming in MTNL network has been implemented in Tamilnadu Circle with effect from 12/03/2013.
Sl No. 1 2 3 Particulars O/G Local calls (within Visited LSA) O/G National calls (beyond visited LSA) ISD Calls USA, UK (fixed) , Canada and all countries with 001 access, Singapore, Malaysia, Hong Kong, Indonasia, Thailand Australia, New Zealand, Europe, Gulf, SAARC, Saudi Arabia, Africa, UK(mobile), China, Japan, South Korea, Asia, Christmas Island Rest of the World INMARSAT Calls 4 5 6 7 8 9 Incoming Calls O/G P2P SMS Local/National O/G P2P SMS International O/G Non P2P SMS I/C/ SMS (Mobile Terminated) GPRS Rs.6.30/Min Roaming charges payable by BSNL customer roaming in MTNL network Rs.1.00/Min Rs.1.50/Min
Rs.9.20/Min
Rs.18.00/Min Rs.240/Min Rs.1.00/Min Rs. 1.00/SMS Rs.5.00/SMS Rs.2.00/SMS Nil 0.02 p/kb
However, BSNL customer while roaming in BSNL network, the existing tariff for national roaming will be applicable. All other terms and conditions will remain same.
3.6 Mbps data card Offer at reduced price re-launched as a back-up to ADSL post-paid Broadband customers:
Re-launch of a promotional scheme of offering 3.6 Mbps data card at reduced price as a back-up to ADSL post-paid Broadband customers in Tamilnadu Circle extended for period of 90 days with effect from 19-03-2013 to 16-06-2013. The details are as given below:For ADSL Broadband customers with FMC>= Rs.600/- plan (monthly payment option) Sale price of 3.6Mbps 3G date card: Rs.800/-(Excl. of VAT)
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SUK with 1GB free data usage embedded in the SIM with a validity of 30 days- Rs.132 (Exclusive of S.Tax) SUK price includes price of Normal SIM and if the customer wants USIM SIM, then an additional Rs.59 is to be charged. The bundled free data usage of 1GB is to be used within 30 days from the date of activation Plan voucher Rs.102 (inclusive of S. Tax) is bundled with Sale price of Data card & SUK price, for activation of data plan.
For ADSL Broadband customers under annual payment option or longer period commitment with any FMC plan.
1. Sale price of 3.6 Mbps 3G data card:-Rs.500/-(Excl. of VAT) 2. SUK (Start-up Kit) with 1GB free data usage embedded in the SIM with a Validity of 30 days @ Rs.132 (Exclusive of S.Tax) 3. SUK price includes price of normal SIM and if the customer wants USIM SIM, then an additional sum of Rs.59 is to be charged. 4. The bundled free data usage of 1GB is to be used within 30 days from the date of activation. 5. Plan voucher MRP Rs.102 (inclusive of S.Tax) is bundled with Sale price of Data card & SUK price, for activation of data plan. After first month, customers are required to recharge their data card with 3G DATA STVs offered by BSNL to all Data Plan customers. The data cards may be offered through BSNL CSC only, after verification of credential of the customer i.e. the past paid bill of the BSNL ADSL Broadband connection in respect of existing customer and proof of having taken BSNL Broadband connection in respect of new customer, till the stocks lasts, against purchase of SUK, plan voucher and on submission of CAF. It is also to be ensured that only one Data Card as per this order is to be offered against one ADSL connection. All the terms and conditions currently applicable to Broadband customers and 3G data card customers shall remain the same.
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Jai Jawan
98 Second 3125 3125 10 30 Through Plan Voucher Rs./Sec 1 0.012 0.015 0.012 0.015 0.40 0.012 0.015 0.012 0.015 Rs./Min 60 1.50 1.50 1.50 1.50 Free 0.60 0.60 0.70 0.70 5.00 Free Free
106 | P a g e
STD On-Net STD Off-Net Incoming Call (b) SMS Local SMS National SMS International SMS Incoming SMS (c) Video Call Pulse rate (Seconds) Local On-net Local Off-net STD On-net STD Off-net Incoming Call
^ Freebies to be consumed within first 30 days.
1.00 1.00 1.00 0.75 0.75 5.00 Nil Rs./Sec 1 0.05 0.05 0.05 0.05 0.05
Mobile = GSM & WLL-M ** Fixed = Landline & WLL-F
Features of the special prepaid plans are rationalized as under:(a) Under Jai Jawan Plan- Twenty minutes per day free voice call to two BSNL Mobile/Fixed/WLL numbers (combined) anywhere in the country while in Home LSA or National Roaming. (b) All Other Terms & Conditions will remain the same. (c) The Implementation of the Revised Tariff is to be made in accordance with the 43 rd Amendment of Telecom Tariff Order issued by TRAI.
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All the above four new STVs are placed in Group I and are applicable as long as the customer is in Home LSA only & while in roaming, necessary charges as per the plan will be charged. All the above four new STVs are applicable for select current plans viz., Life Time, Second, Minute, General, Anbujodi and Roam-free plans only. All the above four new STVs are NOT applicable for other current plans viz., Student Special, Jaijawan and New Nesam Special plans. All other terms and conditions will remain same.
STV feature Local Any Network @ 30p/Min + UV Rs.50 Local Any Network @ 1p/2Sec
Both the above two new STVs are placed in Group I and are applicable as long as the customer is in Home LSA only. While in roaming necessary charges as per the plan will be charged. Both the above two new STVs are available for current plans and Nesam Group of plans only. All other terms and conditions will remain same.
Wi-Fi Router
Start-up Kit (SUK) with revised Plan Voucher for activation of data plan for 3G Wi-Fi routers sold under reverse bundling scheme in 3G prepaid mobile services introduced in Tamilnadu Circle with effect from 15.02.2013. The details of Start-up Kit (SUK) are as under :Sl.No a b c Particulars Start-up Kit (SUK) price (incl. of S.Tax) Free Data Usage Plan Activation through revised Plan Voucher thru CTOP Details Rs.150 with 2G SIM Rs.209 with 3G SIM 2 GB Rs.102
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d e
60 days from the date of activation for Wi-Fi Router sold under reverse bundling scheme
x)
The SUK is to be physically bundled with Wi-Fi Router and not to be allowed for sale as standalone sale of SIM. xi) For plan activation, revised plan voucher of Rs.102 will be used. The above free data usage is to be allowed at the time of activation only. The free data usage of 2 GB offered with the SUK and to be consumed within 60 days from the date of activation. xii) There is no change in the activation procedure in respect of Reverse Bundling of 3G Wi-Fi Router and the same is given below: The Wi-Fi Router vendor has to give the IMEI number to Marketing II Circle Office, Chennai for the 2G SIM/USIMs required. The IMEI of the Wi-Fi will be forwarded to commercial wing, CBT to get uploaded in Sancharsoft. The vendor will make a payment of Rs 150 for 2G SIM/Rs.209 for 3G USIM through RTGS to AO-CMTS, Trichy. After getting the confirmation from TR-AO (CMTS), DE Commercial ,CBT will issue the 2G SIM/3G USIM to the vendor ,who will come and collect it from Coimbatore. The SIM stock will be in the name of the Vendor, but will appear to all CSC/Franchisees on entering the 2G SIM/3G USIM No. after selecting the Menu in Tablet/Data Device in Sancharsoft. CSC/Franchisee has to enter the correct IMEI number and SIM number manually like PTPL Tablet/3G Data card Plan. The CAF entry will be done either by CSC or by BSNL Franchisee. Number can be selected either from Internet or from Sancharsoft front end thro' number by choice menu. The Plan Voucher 102 will be applied through CTOP-UP (either by CSC or by BSNL Franchisee) The customer will be given 2GB Free data usage with 60 days validity from the date of creation and the Main Account validity will be set 365 days from the date of 1st call.*123# Finally the customer will be activated in 3G DATA plan. All other terms and conditions with ref. to Plan Voucher 102 are applicable for this W-Fi router tariff.
The list of 5 Black out days for the calendar Year 2013
1. 2. 3. 4. 5. New Years Eve (31st December) New Year Day (1st January) Valentine Day Diwali Christmas
During the days mentioned above, the tariff will be as that of basic plan of the Customer. Concessional rate will not apply to those days only. Index
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Automatic validity extension by deducting PV charges from the A/C of the customers:
PV/PCV charges from the account of the customers in TN Circle w .e. f 31.10.2012. The details are given below: i) Initially, this facility is being extended to New Nesam Special, Per Second, Per Minute, General and Anbujodi Special plans:Plan Name New Nesam Special Per Second, Second Per Minute, Minute General Anbujodi Special Amount to be deducted (Rs.) 25.81 37.38 32.93 162.87 72.09 MRP of PV/PCV (Rs.) PV 29 PV42 PV 37 PV 183 PV81
ii) The balance amount available in the customer account will be checked on the last day of Grace Period I. (i.e. 15th day of GP1) iii) If sufficient balance is available, then the amount as described above will be deducted only for the customers of the above plans, and validity will be extended as per PV. iv) The freebies as per the PV will be extended accordingly. iv) The customer will be informed by an SMS from IN, like Dear Customer, Rs. xx has been deducted and validity of the plan is extended to xx-xx-xxxx as per the PV applicable for your plan.
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(A Government of Enterprise)
New Telephone Connection Shift and Transfer of Telephone Phone Plus Service
WLL Mobile
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o o
C. The quality of Service Benchmarks BSNL is committed to provide state of the art uninterrupted Telecom services to the customers and compy with the quality benchmarks as prescribed by TRAI or set forth by itself from time to time.
a) Quality of Service benchmarks as admissible to consumers for Basic Services (Wire line) The following benchmarks are prescribed: Time limit for service request or redressal of complaint All cases within seven days(subject to technical feasibility All cases within seven days(subject to technical feasibility All cases within three days for urban areas and all the cases within five days for rural/hilly areas(subject to technical feasibility Within three days Within seven days 100 %
Serial Number
Service Parameter
i)
Provision of Telephone
i)
Provision of Telephone
ii)
Fault Repair
iii) iv) v)
Shift of Telephone Closures Percentage of Billing Complaints resolved within four weeks Time taken for refund of deposits after closure
vi)
b)
Quality
of
service
benchmarks
as
admissible
to
consumers
for
mobile
services.
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The following benchmarks are prescribed: Time Limit for service request or redressal of complaint/TRAI Benchmark
Service Parameter
Resolution of billing/charging complaints Period of applying credit/waiver/adjustment to customer's Accessibility of call centre/customer care %age of calls answered by the operators (Voice to Voice) %age requests for Termination/Closure of service complied Time taken for refund of Deposit after closures
>=95 %
>=90 %
c) The benchmarks as admissible to consumers for broadband service is as below Time Limit for service request or redressal of complaint Monthly Basis i) ii) Service Provisioning / Activation Time Fault Repair/Restoration Billing Performance
Serial
Service Parameter
All cases within fifteen days (subject to technical feasibility) Within three days
iii)
a Percentage of Billing Complaints resolved b) Time taken for refund of deposits after closure
a)All billing complaints to be resolved within four weeks.> b)All cases if refund of deposits to be made within sixty days after closure
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d) & e) Capability Developed and being performed to meet the Benchmarks BSNL strives to provide uninterrupted telecom services to the valuable customers & has a well structured and multilayered Public Grievances Redressal Mechanism. We do have an extensive grass root level Fault Restoration System (FRS) to book the complaints and ensure prompt rectification of any fault. Consumer has only to call Local Number 198 for booking and no delay restoration of fault. Consumers can use following toll free Consumer Care Numbers for booking their complaints at our Complaint Centres (Call Centres) set up for Basic Telephone Services, Mobile Services, Broadband and other Data Services.
For Basic Services including Broadband Services: 1500 or 1800-345-1500 (Toll Free Number) For CDMA & WiMAX Services: 1502 or 1800-180-1502 (Toll Free Number) For GSM Mobile Services: 1503 or 1800-180-1503 (Toll Free Number)
For Broadband and Internet Services: 1504 or 1800-345-1504 (Toll Free Number) For Blackberry Services: 1505 or 1800-180-1505 For MPLS and other Data Services: 1800-425-1957 (Toll Free Number) Aforesaid toll free Consumer Care Numbers are also used as General Information Numbers for providing general information to the consumers. Consequent upon the replacement of 2007 Regulations ( Regulations 3 of 2007) by TRAIs new Regulations called the Telecom Consumers Complaint Redressal Regulations, 2012, BSNL has now replaced the three tier Complaint Redressal Mechanism by two tier system by doing away with Nodal Officer. Under these Regulations, every complaint at Complaint Centre (Call Centre) shall be registered by giving Unique Docket Number, which will remain in the system for at least three months. Every Complaint Centre (Call Centre) shall (a) At the time of registering of complaint.. (1) Communicate, through SMS, to the consumer the docket number, date and time of registration of the complaint and the time within which the complaint is likely to be resolved; and (2) Update the system with date and time of registration of the complaint, docket number, the telephone number of the consumer and the time indicated to the consumer for resolution of the complaint;
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(b)
On completion of action on a complaint (i) Communicate to the consumer, through SMS, of Redressal of the complaint along with action taken on the complaint; and
(c)
Interactive Voice Response System (IVRS), if installed on a Consumer Care Number is operated in the following manners: (i) (ii) (iii) the first level of the IVRS provides for language selection; the second level of the IVRS provides for options relating to the broad categories of complaints and service requests; the third level of the IVRS provides for a sub-menu under complaints and service requests, separately;
The sub-menu in the third level also contains option enabling the consumer to speak to a consumer care agent. Grievances/Complaints can also be booked on 12727 (for Circle Office) or 12728 (for SSA Office). This special TOLL FREE SERVICE has been introduced by BSNL for booking Public Grievances. Time limit for Redressal of Complaints or addressing service requests of consumers by Complaint Centres (Call Centres): BSNL shall ensure redressal of complaints and service requests in accordance with the time frame as specified under the Quality of Service regulations issued by the Authority. Where a time limit has not been specified under the Quality of Service regulations issued by the Authority, the complaints and the service requests shall be addressed within a time period not exceeding three days. Appeal to Appellate Authority: If the consumer is not satisfied with the redressal of his complaint by the Complaint Centre or, if his complaint remains unaddressed or no intimation of redressal of his complaint is received within the period specified, such consumer may prefer an appeal to the Appellate Authority through e-mail or FAX or post on in person within a period of 30 days after expiry of time limit specified for redressal of grievance. Appellate Authority may entertain an appeal even after expiry of said period of 30 days but before three months after expiry of time limit specified for redressal of grievance. Two member Advisory Committee comprised of one member from Consumer Organization registered with the Authority and other member from BSNL has been set up in each Service Area separately to offer an advice on all such appeals preferred to the Appellate Authority. Contact Detail of Appellate Authority of BSNL Tamilnadu Circle: Name and designation: Ms.R.RADHA, General Manager (NWO CFA) Address: O/o CGM, BSNL, Tamilnadu Circle, No.80, Annasalai, Chennai-600002. Telephone: 044-28582838 Fax: 044-28584646/28520484 E-Mail: gmo_tn@bsnl.co.in
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Telephone Adalats:
In addition to the above, subscribers whose grievances remained unsettled are invited to make petitions for redressal of their grievances in Telephone Adalats. SSA(Secondary Switching Area) Level Telephone Adalats are being conducted on bimonthly periodicity and Circle level Telephone Adalats are being conducted once in three months. Customers are asked to give their grievances in writing with all supporting documents within stipulated period to District Complaint Officer (DCO). The concerned office to which the case relates examines the case received by DCO and settles the case. A speaking order settling the case is communicated to the customers. For unsettled cases, a date is fixed for holding the Telephone Adalat. The customers are invited to attend the Telephone Adalat. The Adalat is presided over by General Manager of the area. The concerned officers of the Department are also called to be present in the Adalat. The full details of the case are presented to the presiding officer. The order of the presiding officer is communicated in the Adalat after hearing the arguments from both the parties. Appellate Jurisdiction of Telephone Adalats: Circle level Adalats headed by CGMs can consider the cases of the appeals against the decisions of the Adalats chaired by SSA Heads. Adalats headed by SSA Heads can consider cases of excess billing which have been rejected by them as administrative heads of SSAs. How we Monitor and Evaluate: BSNL has established Web based Complaint Monitoring System to enable the consumers to monitor the status of their complaints. Customers can log in to www.tamilnadu.bsnl.co.in and click on the hyper link BSNL Customer Care Portal for this purpose. BSNL also continues to make available such information to the telephone bills and also publishes once in six months in the newspapers in the manner prescribed as above Any change in the address of the web based complaint monitoring system shall also be intimated to the consumers in the same manner as above.
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Index
More efforts have been taken to update the information contained in the e-book. Discrepancy, if any, noticed may be communicated to the above address or over phone/email please.
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