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Karsten Hauschild
LoB EAM, SAP Labs
A collaboration of:
Topics
The Overall Context: Mobility in the Enterprise Good Asset Management Practices and Mobility Mobilizing SAP Enterprise Asset Management Key points to Take Home Q&A
Legal Disclaimer
The information in this presentation is confidential and proprietary to SAP and may not be disclosed without the permission of SAP. This presentation is not subject to your license agreement or any other service or subscription agreement with SAP. SAP has no obligation to pursue any course of business outlined in this document or any related presentation, or to develop or release any functionality mentioned therein. This document, or any related presentation and SAP's strategy and possible future developments, products and or platforms directions and functionality are all subject to change and may be changed by SAP at any time for any reason without notice. The information in this document is not a commitment, promise or legal obligation to deliver any material, code or functionality. This document is provided without a warranty of any kind, either express or implied, including but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This document is for informational purposes and may not be incorporated into a contract. SAP assumes no responsibility for errors or omissions in this document, except if such damages were caused by SAPs willful misconduct or gross negligence. All forward-looking statements are subject to various risks and uncertainties that could cause actual results to differ materially from expectations. Readers are cautioned not to place undue reliance on these forwardlooking statements, which speak only as of their dates, and they should not be relied upon in making purchasing decisions.
Large enterprises expect to triple their smart phone user base by 2015
46% of large enterprises supporting personal owned devices2 Billions of downloads of 500,0004 apps from Apple App Store
20% of mobile workers are getting business apps from app stores today
1 IDC Forecast
4 October 2011
Voice
Paper
Technology
Feature Phone
Computer
Smart Phone
Mobilizing business
Stone Age
Walkie Talkie
Cell Phones
Dial-Up
Internet
3G / Wireless Internet
4G
Asset Management
manages assets lifecycle: installed base, notifications,work orders, confirmations
Distributor
Field Service fix equipment, manage Retailer parts, and customer relationships IT staff Retailers place orders, manages scan inventory, and mobile request service devices
End Consumer
Dashboards Email
Execs
Contacts Approvals
CRM
Upstream
Core Operations
Supporting Functions
Collaboration Solutions
EAM / CMMS
Scheduling
Environmental Assessment Equipment Maintenance IT asset management Servicing and work orders
Material / Purchasing
Financial / Accounting
White-Collar
Operational Reporting Event Approvals Purchasing / Order Entry Time sheets, expense reports, etc.
1 Reduce Cycle Times Speed up work and data capture during repetitive and/or time-consuming tasks (e.g. rounds, inspections, repairs)
Enable mobile workflow approvals from devices on the road and/or from the field
2 Extend the flow of information Extend access to company information and data capture to mobile workers in the field, cutting off administrative tasks time
Enable most up to date information for effective monitoring and decision-making
E2E Processes
Planning, Building, and Commissioning Assets
Human Resources
Project Management
Partner Solutions
Custom Solutions from SAP Consulting and Custom Development SAP NetWeaver Mobile Infrastructure / SAP NetWeaver Mobile / Sybase Unwired Platform (SUP)
SAP Mobile Asset Management
SAP NetWeaver Mobile Infrastructure
2004
2005
2006
2007
2008
2009
2010
2011
Planner / Scheduler
Technician
Back office
Processes
ERP
Order Planning
ERP / MRS
Schedule & Dispatch
ERP
Order Settlement / Closure
ERP
Billing for service
Benefits
Enable data access and data entry anywhere, avoiding errors and speeding up end-to-end business process Increase first-call closure rate Provide accurate visibility of field activities to back office
Increase asset utilization and minimize downtime Minimize manufacturing or supply chain interruptions due to asset malfunction or breakdowns Increase technician efficiency while in the field
Business Partner
Display business partner header and contacts List and map view
Inventory Management
Track and manage inventory Material consumption booked on orders updates inventory
Show Me
PUSH
Sybase SAP
ESDMA Compiler
(Design Time)
How Is It Deployed ?
Sybase Unwired Platform 2.0 SAP EAM SAP NetWeaver
DOE Connector RFC HTTP(S) / SOAP Web Services
MBO Services
DMZ Device Management Application Provisioning Internal Firewall External Firewall
3G/4G
Networks
ECC 6.0
Wi-Fi
Whats Next ?
Step 2
Planned on iOS (iPad) and Windows Phone 7 devices Migrate to latest SUP version available Additional languages More feature/functions
Step 3
Planned on iPhone and Android devices Location based integration GPS More feature/functions Reporting capabilities
* Subject to change
Karsten Hauschild
LoB EAM, SAP Labs karsten.hauschild@sap.com