Douglas Thayer

Spokane, WA 99203 720-296-9057 dthayer181@comcast.net

SUMMARY Sales Management Executive with experience across a number of industries including, telecommunications, banking and wholesale/retail businesses. Adept at building successful teams that consistently meet or exceed goals. Able to see the big picture and then design and execute effective processes and procedures. PROFESSIONAL EXPERIENCE Cricket Communications VP/GM Northwest Region 2011-2013

P&L responsibility for $230MM revenue region. 9.8MM covered POPs and 428K subscribers. Led West Region in expense control and revenue growth in 2012 and 2013. 9 Direct Reports covering company owned retail stores and Indirect distribution. Managed largest LIFELINE subscriber base in the country with over 22K subscribers. Led takeover and turnaround of Oregon market. Improved profitability by realigning staff resources, renegotiating facility leases and increasing revenue by executing an improved distribution strategy. Established succession/talent planning process that helped build a talent pool. Created customer experience processes that were adopted by the company. With the introduction of this process, I was able to reduce churn by 62 basis points. Implemented an Affinity Program that targeted small businesses and employees with discounts and incentives to sign up for service. Over 50 businesses signed up for this program the first year. Bank of America Spokane, WA 2005-2011 Senior Vice President, Consumer Bank Managed 36 Direct Reports (VPs and Directors) including 33 banking centers with Sales, Service and Operations. Consistently achieved top sales and operational excellence awards from 2006-2009. Exceeded new customer sales metrics by partnering with commercial, small business and group banking partners. Developed communication plan that increased efficiencies and speed to adoption. Created market routines and processes that aided ability to manage projects and meet deadlines. Established weekly sales webinar to teach and build sales skills for Personal Bankers. Earned #1 market (Region) in Small business product sales 2008-2010 Recognized as leadership mentor for talent development. Sprint PCS Las Vegas, NV Area Indirect Director (2002- 2005) 1999 - 2005

Consistently exceeded sales goals which earned several awards and recognition. Took over 2 underperforming markets and led a turnaround in 9 months that led to positive growth YOY and exceeding customer acquisition targets.

Established and maintained relationships with Key Acct and National Account executives (Best Buy, Circuit City, Walmart, Target, Staples, Office Depot, Costco and Radio Shack) Grew account base and distribution with acquisition of key local and regional accounts.

Region Indirect Director (1999-2002) Worked with Area Vice Presidents in the development of annual business plans which included sales strategies and tactics to achieve annual budgets and goals. Successfully negotiated annual programs with large regional and national retailers (Costco and Radio Shack) Steered annual planning meetings with National Accounts to establish and define field support initiatives and expectations Created field sales charter and account management training deck that improved relationships at account level. ANAM Electronics Director Sales and Marketing 1996-1999

OEM project leader for contract electronic manufacturing. Territory included Asia, Europe and Mexico. Called on Telecom Service Providers (Sprint, ATT, PageMart) to develop custom handsets. Established business with Circuit City and other Audio manufacturers with custom products. Grew overall business from $1MM to $9MM in 2 years.

Education Bachelor of Arts Degree Certifications NPS (Net Promoter Score) 2012 Psychology San Diego State University