VY CARD 54 To: Charlotte McEvoy <C.McEvoy@westerntravel.co.uk> From: Reservation < reservation@SunExpress.co.

uk> Subject: Tour 5210

Dear Charlotte

I am writing in connection with your reservation for the tour to Mexico. I am pleased to tell you that I have booked a holiday for 25 people on the Mexico tour 5210 departing 15 July. Please could you tell your clients that they must check in at Gatwick Airport at 9:30am on that day. Please feel free to contact me if you have any further information.

Yours sincerely Renate Weiss Bookings Supervisor

CARD 20 To: Charlotte McEvoy <C.McEvoy@westerntravel.co.uk> From: Reservation < reservation@SunExpress.co.uk> Subject: Tour 5210

Dear Charlotte

I am writing to enquire about the tour 5210 to Mexico. I am sorry to inform you that this tour has to be cancelled because of our carriers collapse. As a result, we will refund your deposit as soon as possible. Looking forward to your understanding.

Yours sincerely Renate Weiss Bookings Supervisor

CARD 15 To: Charlotte McEvoy <C.McEvoy@westerntravel.co.uk> From: Reservation < reservation@SunExpress.co.uk> Subject: Tour 5210

Dear Charlotte

I am writing in connection with your reservation for the tour to Mexico departing 15 July. I am happy to tell you that we have found a new carrier for the Mexico tour 5210, so we will continue doing this tour. If you still want to take this holiday, please reconfirm your booking as soon as possible. We would appreciate it if you tell your clients check in at Gatwick Airport by 8:25am on the day of departure. Please feel free to contact me if you have any further information.

Yours sincerely Renate Weiss Bookings Supervisor

NAM CARD 31 From: reservation@goldenholidays.com To: C.McEvoy@westerntravel.co.uk Subject: Holidays in Mexico Dear Mr Chorley McEvoy I am writing in connection with my email on 23 June referring to the trips to Mexico for holidays. I am pleased to advise you that I am now able to reduce the price of these trips by 10%. This is due to the fact that there has been a variation in the exchange rate.

I hope you enjoy this good news and look forward to seeing your reply Yours sincerely Nam Mai Nhat Sales Supervisor Golden Holidays CARD 68 From: business.department@goldenholidays.com To: branch.asia@travel.com airlineagency@jarka.kr Subject: Tours to Mexico Dear Sir or Madam I am writing in connection with our tours to Mexico and the collapse of Pekar Airways used by numerous companies.. I am delighted to inform you that our carrier, Stanley Air, is arranged for 200 extra places to serve passengers each week to Mexico. We are therefore able to give an immediate confirmed booking to any customer who had booked a holiday using Pekar. We look forward to making your booking. Andrew Berousliar Sales Management Golden Holidays CARD 42 From: reservation@goldenholidays.com To: C.McEvoy@westerntravel.co.uk Subject: Holidays in Mexico Dear Mr Chorley McEvoy With reference to my email dated on 24 June, about our tours to Mexico, I want to inform you about our places. At this time, there are only a few places left. Therefore, if you have any demands for booking, please book as soon as possible in case being full.

Yours sincerely Nam Mai Nhat Sales Supervisor Golden Holidays From: reservation@goldenholidays.com To: C.McEvoy@westerntravel.co.uk Subject: Holidays in Mexico Dear Mr Chorley McEvoy Thank you for your email of 25 July. I am writing to let you know that I have made a booking for a group of 25 people on the tour departing 18 July. Please could you tell all your clients to check in at Gatwick Airport by 0830 on the day of departure. Once again, thank you so much for your booking. We hope to make further booking for you. Yours sincerely Nam Mai Nhat Sales Supervisor Golden Holidays TRIU Card 8 To: Sun Express From: Bui Quoc Trieu Subject: Tour 5210 Dear Ms Renate We are writing in connection with the tour 5210 to Mexico that we have booked last week. We heard from Mr.Thomas that Pekar Airways is going to collapses. Could you please let us know what will happen if Pekar Airways Collapses while our group is in Mexico or before we go on holiday. We look forward to receiving your reply.

Yours sincerely Bui Quoc Trieu Western Travel

Card 48.1 To: Golden Holidays From: Bui Quoc Trieu Subject: Mexico Tour Dear Mr.Nam Thank you for your email concerning the tour to Mexico. We regret to tell you that we have booked with Sun Express. We are unable to take your offer. We look forward to hearing from you. Yours sincerely Bui Quoc Trieu Western Travel

Card 48.2 To: Sun Express From: Bui Quoc Trieu Subject: Tour 5210 Dear Ms Renate We hope you received our letter concerning out tour to Mexico. Our customer, Mr,Thomas, is worried about what will happen if Pekar collapses while we is in Mexico or before we go on holiday. It would be grateful if you could reply to tell us as soon as possible. Yours sincerely Bui Quoc Trieu Western Travel

Card 25.1 To: Golden Holidays From: Bui Quoc Trieu Subject: Mexico tour Dear Mr.Nam Further to our conversation last week. I am delighted to tell you that we would like to confirm our booking. Please reserve 25 places on the tour 15 July. Looking forward to hearing from you. Yours sincerely Bui Quoc Trieu Western Travel

Card 25.2 To: Sun Express From: Bui Quoc Trieu Subject: Tour 5210 Dear Ms.Renate Thank you for your email concerning the Mexico tour. I am sorry to tell you that we have already made a booking. We are unable to take your offer unfortunately. I look forward to hearing from you. Bui Quoc Trieu Western Travel