CONTRACT MANAGEMENT

Take Home Assignment

VENDOR PARTNERING CASE

Submitted to : Dr.Sanjukta Das

By group 5 Team Members: Suganya Nandagopal (12025) Lakshmi Varma (12018) Subbaiah Karthick(12038) Manoranjan Reddy(12037) Sarath Gopan(12033)

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1) How should IVK decide between vendors? Recommend a process. Vendor selection criteria Verax Web ( the sentimental favourite) They are capable but there is a concern that IVK might outgrow them good moderate and affordable The product and services are a perfect fit for IVKS products Second The service is up to the mark, this gives the control in IVKs hands and they are also ready to provide people support to maintain their software Very flexible, IVK has a great deal of contract negotiating leverage.

HiOsoft Very small company and new, hence there is a scepticism about their ability to meet IVKs needs good moderate and affordable Their Product fit reasonably with IVKs expectation Third Very flexible as it is an open architecture software and can be changed in the future as how IVK want it to be modified. Flexibility in contracting with complexity.

Servo Lith

Ability to meet buyers needs Honesty and integrity Price

they are more capable Less, evident from a prior experience Higher than other two Product has less of financial services but can meet IVKs specification First

Product Fit Maturity of Service offerings

Product flexibility

Very rigid as the control of the software is in the vendors hands and there is no flexibility

Contract terms

Less flexible

With respect to the above criteria we conclude that Verax Web will be the best vendor who will suite IVK.

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2) How should the vendor service contract be structured? Make a recommendation. A vendor service agreement should consist of the following elements mentioned. Elements Key insights Elements Key insights How will the service be set up for the customer, their data migrated over, and their systems switched? What is the exit plan at the end of the contract? How will the customers data be returned or destroyed and in what time frame? How will that be initiated? Maintained? Problems solved? What systems need to be integrated? How will the integration be tested and accepted? What happens when personnel on either side changes? Who is responsible for key services in both parties? Who will they contact? What is the expected response time?

Purpose

To what service does this service agreement refer? What is the organization Service trying to accomplish with lifecycle this service? What is this document meant to communicate or guarantee?

Authorization

Who are the groups or Ongoing representatives that share system ownership of the service? integration How is this updated as personnel changes?

Service

Key contacts

Business organization and scale

Time conventions

What exactly does the service do? What is its user community? What are the characteristics of the user community (including, but not limited to: number of users, physical location, computer platform, What are the operating system, and Confidentiality requirements for number and type of confidentiality? desktops)? What data needs special How is this expected to protection? change? How will data be stored What is the process for and then deleted when communicating changes? necessary? What hour/minute What backups will be format will be used? done? What proof of What time zone is Data integrity restore capability will there reflected? be? What are the Does any of the data

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conventions for business hours and business days (Monday through Friday, or 24/7)?

need special handling?

Service availability

Compliance

Changes to the service

When is the service normally available? What is the process for enhancing or changing the service? How will proposed changes be handled? What are the triggers, decision makers, process?

What are the management objectives and policies that must be met by the service? Who is responsible for design, test, and documentation of controls? What certifications are required from the provider? How will these be verified?

3) Which service delivery model would be best for IVK? Recommend and justify. When we see the service delivery model of Servo Lith, they seems to be very rigid and IVK does not have any control over the service which is a risk. They are also sceptical about ServoLtih providing the same service to IVKs competitor. Hence ServoLtih will not be a good model. Whereas HiOsoft seems to give the whole task in IVKs hands which will make the model too complicated for IVK to handle. Thus IVK cannot fruit the advantage of outsourcing with this model. Hence we feel Verex Webs service model seems to be a tailor made and convenient for IVK. They provide the control of the service software and data in IVKs hands. Also they seems to cater their services according to IVKs convenience. They seem to be reliable and trust worthy too. Thus we recommend Verex Web service delivery model to be the best.

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