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Naperville, IL 60540-3200 Cell: 630/240-6969; micheleapiazza@aol.com

SENIOR TECHNOLOGY EXECUTIVE High-energy, business and technology executive with strategic planning, process and policy improvement and solution deployment knowledge in financial services, Retail & Commercial banking, consumer package goods and manufacturing.

Delivers end-to-end solutions by combining project management discipline with best practices, business collaboration and

technical expertise.

execution at all levels of the organization. Successful in providing collaborative solutions with persuasive leadership

across functionally dispersed teams to achieve timely delivery of quick hits as well as strategic innovation to drive revenue growth for the business.


Dynamic interpersonal skills, strong business acumen enables effective communication and

Relationship Partnership & Management

Strategic Business Planning & Budgeting

Full Life Cycle Application Development

Business Analysis and Intelligence

Program / Project Management

Vendor Negotiations and Management


JP MORGAN CHASE / BANK ONE, Chicago, Illinois

Senior Vice President, Senior Business Manager/Program Manager, 2011-2013 Directed the CB Client On boarding Project Management Office comprised of Senior/ Project Managers supporting over 70+ initiatives aligned to Commercial Banking Client On-boarding business priorities to drive excellent client experience, process improvements & efficiency, international infrastructure projects and talent development; responsible for the CBCO ‘book of work’, business case preparation, financial & budget planning/forecasting, innovation strategy, performance and management reporting, demand management and capacity planning.


As Program Manager, partnered with global, cross-functional, business and technology teams to develop transformation strategy to enable delivery of current and future requirements including project start up activities, portfolio management, and executive reporting and communications.

As a strategic partner, developed business cases to improve the customer experience with E-signature document exchange solution and also to reduce deal-processing time with increased productivity resulting in reduction of 21 FTE.

As Senior Business Manager, was responsible for day-to-day business management including staffing, 3-yr CB Client Onboarding strategy, policies & procedures, business resiliency/ disaster recovery, new BI and Sharepoint reporting framework, budget planning, audit & RCSA for improved controls, training interface, and execution of townhall and leadership offsites. Realized $500,000 in saves from unoccupied office space.

Senior Vice President, Senior Project Manager, 2009-2011 Managed the CB Credit ‘Book of Work’, including, planning, budgeting, resourcing, risk mitigation and all Senior Stakeholder interaction.

Lead cross functional, multi-geographical teams responsible for the Credit Book of Work including, project start up activities, day-to-day project management via Sharepoint, creation of all status and Executive Steering Committee, Investment Committee communication and meetings.

Managed CBCredit Real Estate Program, compromised of 5 Work streams, requirements definition thru post deployment. Delivered /launched roadmap program to meet scope, schedule, budget and quality objectives.

Senior Vice President, Business Technology Liaison, Credit Administration, 2006-2009 Senior Credit Business Technology Liaison served as the strategic partner to define and implement business and technical solutions, strengthen controls, improve process flow and data quality in support of Credit Risk/Portfolio Management Group Initiatives.

Initiated Credit Executive Steering Committee to decision Credit Risk & Portfolio Management initiatives.

Developed strategy and plan for Chase Business Credit Hyperion System including project governance, project release schedules, vendor contracts and management.

Identified internal alternative technology and support for end of life Lotus Notes system; Initiated, scoped, resourced, developed and launched migration to new CREWS system within an aggressive 4 month Audit deadline.

Championed Credit Roadmap Strategy to consolidate, leverage, retire and/or integrate CRPMG platforms, launching multi-thread, multi-year program of work.


Michele A. Piazza, page 2 of 3, micheleapiazza@aol.com


Senior Vice President, Global Credit Risk Management Operations Technology, 2003-2006 Serve as the Technology Executive for the GCRMO Loan Servicing teams supporting Loan and Agency, Commercial Loan Operations and Credit Services globally

Managed the Loan and Agency Plan, Build, and Operate technology teams responsible for full systems life cycle, business & technology planning and implementation, help desk support, SOX Compliance, hardware maintenance and disaster recovery, with an operating budget of $14 million. Led 73 + IT professionals and contractors comprised of first level managers, business analysts, and developers across 4 locations: Houston, Chicago, Columbus and India.

Stabilized Houston Loan and Agency environment thru system upgrades, performance metrics and change management and resource management.

Demonstrated dependable leadership during a highly complex merger through coaching/mentoring, enhanced performance management, resource planning/staffing, and strategic budget planning and reporting.

First Vice President, Commercial Solutions and Technology, 1998 2003 Recruited to lead 7 technology teams for CRM/eCRM, Marketing, Credit and Service for the Commercial Bank deploying package software, building client server and web solutions for 4000+ commercial clients: bankers, treasury, credit, underwriters, credit analysts and customer service. Responsible for full systems life cycle, business & technology planning and the strategic direction of commercial information systems, with an operating budget of $23 million. Led 120+ IT professionals and contractors across 3 locations: Dallas, Chicago and Columbus.

Established strong business relationships with new and existing clients by instituting monthly Business Partner Meetings improving communication of business priorities, project updates and issue escalation and resolution.

Planned, staffed and implemented multi-million, multi-phased technology projects including BankPro, Customer Knowledge Center, AFS III, Moody’s Financial Analyst (MFA) and Commercial Loan Agreement Servicing System (CLASS) within budget and on plan.

Delivered technology solutions for key business units leveraging data warehousing, data mining and analytics for commercial credit, portfolio reporting, management information reporting, marketing, and customer profitability.

Established Balanced Scorecard for Commercial Solutions and Technology to track business unit objectives, priorities and identify areas for continuous improvement. Supported strategic corporate initiatives through rigorous resource management, technology planning, forecasting and budgeting, capital planning, and waste reduction. Reviewed service level agreements, telecom and software licensing achieving operational savings of $1mm.

Vice President /Group Manager, Commercial Credit Systems, 1993 1998 American National Bank & Trust Company (acquired by Bank One who was acquired by Chase)

Information Technology Leadership, reporting to the Chief Information Officer, led 50+ IT professionals and consultant resources responsible for the support of commercial credit, asset based lending and consumer lending initiatives for ANB and FCBND/CBG.

Consumer Consolidation drove initiative to collapse home equity and consumer portfolio onto AFS Level III Installment System. Led teams responsible for all project management activities, vendor contract negotiations, and budget of $1.2mm. Successfully implemented 11/95 within an aggressive 6-month delivery date.

Commercial Loans AFS III Upgrade led a 10-month, $750m project upgrade for ANB and FCNBD/CBG. Responsible for all vendor contract negotiations, project planning, interfaces (including SAP) and project management of vendor, internal managers and IT staff. Successfully implemented 11/94.

BUDGET RENT A CAR, Lisle, Illinois

Senior Manager, Sales & Marketing/End User Services

1991 1993

Managed Sales & Marketing and End User Services teams responsible for software package deployment and support and engineered system solutions using Texas Instrument’s Information Engineering Methodology and Formatter.

CITIBANK, Chicago, Illinois

Senior Project Manager/Project Manager / Systems Development Lead, National Systems & Technology


Recruited in 1987 by the Vice President of Business Systems Development, as Systems Development Lead to lead the development and deployment effort for CitiPhone, a back office consumer voice response system.

Michele A. Piazza, page 2 of 3, micheleapiazza@aol.com

Responsible for the MIS/Finance team supporting D&B General Ledger, Accounts Payable and Fixed Assets, interfaces to ERP SAP and decision support.


EXECUTIVE MBA PROGRAM, MASTER OF BUSINESS ADMINISTRATION (MBA), Kellogg Graduate School of Management, Northwestern University

Bachelor of Arts, Business, Minors in Mathematics and Computer Science, Saint Mary’s College, Notre Dame, Indiana

Senior Advisor Chicago NEXTGEN BRG Women in Networking (WIN) JPMORGAN Chase Volunteer: Various ‘Good Works’ Activities


KEWN –Kellogg Executive Women’s Network Saint Mary’s Professional Women Group SWIT- Senior Women in Technology

References Available Upon Request