MICROSOFT ENROLLMENT FOR EDUCATION SOLUTIONS (EES) AGREEMENT

Frequently Asked Questions

Abstract
This Enrollment provides Duval County Public Schools a license for certain specified Microsoft Products on a subscription basis across the Organization

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Table of Contents
DCPS Computer Software ............................................................................................................................. 2 Which versions of software can be installed? .......................................................................................... 2 Which software is included for DCPS workstations? ................................................................................ 2 Which software is licensed for external access? ...................................................................................... 2 What are some software titles that are not included in the DCPS EES agreement? ................................ 3 How do I purchase Microsoft software that is not included in our EES agreement? ............................... 3 How do I request software installation on my computer? ....................................................................... 3 Can I downgrade to an earlier version of the software? .......................................................................... 4 Can I have the software key and do my own installation? ....................................................................... 4 Home Use Program and Student Option ...................................................................................................... 5 What is the Home Use Program?.............................................................................................................. 5 What is the Student Option? .................................................................................................................... 5 Can employees install Microsoft Office from the EES agreement on their home computer? ................. 5 Can students install Microsoft Office from the EES agreement on their home computer? ..................... 5 Can employees install Windows on their personal computer under this agreement? ............................ 5 Can students install Windows on their personal computer under this agreement?................................ 5 Does DCPS provide support for my home computer when installing software from the home use program or student option? ..................................................................................................................... 6 Is there a fee to employees for the Office software? ............................................................................... 6 Is there a fee to students for the Windows and Office software? ........................................................... 6 Is the employee granted a perpetual license to the software? ................................................................ 6 Is the student granted a perpetual license to the software? ................................................................... 6 Can students install software from the EES agreement on their home computer? ................................. 6 Can students install Windows on their personal computer under this agreement?................................ 6 Can employees install older versions of Microsoft Office on their home computer? .............................. 6 What versions of Windows is Microsoft Office Professional Plus 2013 compatible with? ...................... 6 What versions of Mac OS X is Office:mac compatible with? .................................................................... 6 Can you show me how to sign up under the employee home use program? .......................................... 7 Can you show me how to sign up under the student option? ............................................................... 10 Appendix - Minimum System Requirements for Software ......................................................................... 16

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DCPS Computer Software

Which versions of software can be installed?
You are always licensed for the current version of Microsoft software included in our agreement as long as the agreement is active. You are also allowed to downgrade to previous supported versions of the software that are still under support by Microsoft.

Which software is included for DCPS workstations?

All workstations: Office Professional Plus Office for Mac Windows Enterprise Virtual Desktop Access Basic System Center Clients Standard Core CAL allowing access to standard features on servers: Windows, Exchange, SharePoint, Lync

Employee workstations are also granted Enterprise features for Exchange, System Center, SharePoint, and Lync.

Which software is licensed for external access?

All software that is granted a client access license in our agreement is also granted external access. Windows Server external connector Exchange Server external connector SharePoint Server for Internet Sites Lync Server external connector

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What are some software titles that are not included in the DCPS EES agreement?
Expression all editions MapPoint MSDN Project Client and Server all editions TechNet Visio all editions Visual Studio all editions

How do I purchase Microsoft software that is not included in our EES agreement?
Request a quote from the State Academic Select license. SHI is the Florida Department of Management Services chosen sole source supplier for Microsoft Software under State Contract number 252-001-09-1. The expiration date of the Academic contract is 2/28/2016. Retrieve Internet Provided Pricing in Excel format via this URL: http://www.florida.shi.com Web site pricing is updated periodically (typically monthly) and is not guaranteed without obtaining a quote as pricing changes frequently. Select: Microsoft Academic Contract Pricing Choose the file with ACAD as part of the file name. Examples: The October 2008 file name is: MicrosoftAcadOctobert2008.xls The March 2011 file name is: FL-Acad-2011(F).xls The May 2013 file name is: MSAcadaUSD2013

Software House International Florida Government & Academic Sales Team 1-800-543-0432 Account Exec. Northern Stephen Forsythe at 850-225-6713 Agreement# S1016021

How do I request software installation on my computer?

Contact the Duval County Public Schools help desk @348-5200. You can also submit a request via our helpdesk portal at http://helpdesk/

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Can I downgrade to an earlier version of the software?

Yes, you are granted the right to use previous versions of the software that are still supported by Microsoft, and are licensed under the Enrollment for Education Solutions (EES) agreement. Once installed, you are not limited to that version. You can upgrade to the current version at any time as long as we are covered under the EES agreement.

Can I have the software key and do my own installation?

No. The DCPS Enrollment for Education Solutions agreement does not allow us to disclose our volume license keys to faculty, staff, or students.

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Home Use Program and Student Option

What is the Home Use Program?
The home use program is a software assurance benefit granted under DCPSs Enrollment for Education Solutions (EES) agreement. For a nominal fee (currently $9.95), it provides licensed Duval County Public Schools full-time and part-time employees access to a single license of the current version of Microsoft Office Professional Plus or Office for Mac (not both). Full-time and part-time employees will be directed to the website to receive their employee software via the home use program using this URL: http://esw.duvalschools.org

What is the Student Option?

The student option is a software assurance benefit granted under DCPSs Enrollment for Education Solutions (EES) agreement. At no charge, it provides licensed Duval County Public Schools students access to a single upgrade license of the current version of Microsoft Windows. If installing to a Macintosh machine, students can use their Windows license to install either as Bootcamp or as a virtual machine such as Parallels or VMWare. They are also granted access to a single license of either Microsoft Office Professional Plus or Office for Mac (not both). Duval County Public Schools students will be directed to the website to receive their software via the student option using this URL: http://ssw.duvalschools.org

Can employees install Microsoft Office from the EES agreement on their home computer?
Yes. All full-time and part-time Duval County Public Schools staff and teachers can purchase at a nominal fee one copy of Microsoft Office Professional Plus or Office for Mac for personal noncommercial use.

Can students install Microsoft Office from the EES agreement on their home computer?
Yes. All Duval County Public Schools students receive at no charge one copy of Microsoft Office Professional Plus or Office for Mac for personal non-commercial use.

Can employees install Windows on their personal computer under this agreement?
No. A personal copy of Windows is not a benefit for employees under the EES agreement.

Can students install Windows on their personal computer under this agreement?
Yes. A personal copy of Windows Upgrade is a benefit for students under the EES agreement.

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Does DCPS provide support for my home computer when installing software from the home use program or student option?
No, DCPS does not provide support for personal software on home computers. Microsoft has variety of support options available to you, some at no charge. http://support.microsoft.com/

Is there a fee to employees for the Office software?

Yes. There is a nominal fee to purchase the software. It is currently $9.95.

Is there a fee to students for the Windows and Office software?

One copy of Windows and Office Professional Suite are free for students. Optional physical media is $13.95 and 2 years extended download service is $4.95. Purchase of one of these options is recommended to ensure your ability to reinstall your software in the event of hardware failure. Physical media is required to install Windows on a Mac.

Is the employee granted a perpetual license to the software?

No. The right to use the software is terminated when either of the following occurs: You leave employment with DCPS The enrollment expires and DCPS does not renew it. The expiration date of our current enrollment is July, 2016.

Is the student granted a perpetual license to the software?

No. The right to use the software is terminated when the student is no longer enrolled at Duval County Public Schools.

Can students install software from the EES agreement on their home computer?
Yes. All students currently attending Duval County Public Schools can download one copy of the current version of Windows and one copy of the current version of Microsoft Office Professional Plus for their own personal, non-commercial use on one computer.

Can students install Windows on their personal computer under this agreement?
Yes. A personal copy of Windows is a benefit for students under the EES agreement.

Can employees install older versions of Microsoft Office on their home computer?
No. The home use program only provides the current version of the software. That is currently Microsoft Professional Plus 2013.

What versions of Windows is Microsoft Office Professional Plus 2013 compatible with?
Microsoft Office Professional Plus 2013 is compatible only with Windows 7 and Windows 8. It does not run on Windows XP or Windows Vista.

What versions of Mac OS X is Office:mac compatible with?

Microsoft Office:mac is compatible with Mac OS X version 10.05.008 or later.
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Can you show me how to sign up under the employee home use program?
Open your browser and go to: http://esw.duvalschools.org Select the flag for the United States.

Enter your work-provided duvalschools.org email address and this program code: 9F14905CF6 Note: This program code is assigned to Duval County Public Schools for our sole use in accessing this site. You may not share this number with anyone outside DCPS.

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Verify your eligibility by clicking the Buy Now link in the email you receive from hup.us@digitalriver.com.

Add either Office Professional Plus or Office:mac to your cart.

* Recommended: If you want a backup software DVD, you can add it at this point for $13.99. You may also add a language pack for an additional $9.95.

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Select Checkout Add your Billing and Payment Information. Currently, they accept Visa, MasterCard, American Express, Discover, and PayPal. Select Confirm your order Verify your information is correct Read the Terms and Conditions, then select the box to accept them titled, Acceptance of the Terms and Conditions is required for purchase. Select Complete purchase Once payment is complete, a Thank You page will display with your order number and details, including your Microsoft Office Product Key and information on how to download your purchase. You will also receive an email with your product key and a download link.

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Can you show me how to sign up under the student option?

Open your browser and go to: http://ssw.duvalschools.org Login using your DCPS student login username and password.

Select your choice of software. You may select one copy of Windows Upgrade and/or one copy of Office at no charge.

For Windows Upgrade, select the tabs for the language and type of computer, then select, Add To Cart. For Office, select your language, then select, Add To Cart.

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* Recommended: If you want a backup software DVD, you can add it at this point for $13.99. Physical media is required if you are installing Windows on a Mac. If you would like to have Extended Access to download the software or a backup disk, select those items you would like to have, then select, Add To Cart. There is a nominal fee of $4.95 for 2 years of online backup access, and $13.95 for a backup disc. Be sure and choose the correct language for your disc.

Check Out
Check Out if you are done, or continue shopping to choose another product. You can choose one operating system and one version of office.

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When you select Check Out, read and agree to the Microsoft Student License. You must fill out your StudentLoginID, your signature by typing your first and last name, then select the, I Accept button. Your StudentLoginID and First and Last Name must match the information in your DCPS account.

Answer the required survey questions denoted by a red asterisk, then select, Next.

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Verify your cart, enter your personal information in the Order Information section, then select, Proceed With Order.

Note: If you are on the DCPS network, your product key may not be displayed on this confirmation screen. If this occurs, retrieve your product key by selecting Your Account/Orders from the menu at the top of the screen, then select View Details on your order. This will display the screen with the product keys and a Start download link. You will receive an Order Receipt email with the details of your order.

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Download Software
Go to the computer you will either upgrade windows on or install office on. Sign into your account: http://ssw.duvalschools.org Select Your Account/Orders

If you need technical support with your software download, please use the Help menu item at the top of your screen. Select the item you are downloading, such as Microsoft Windows 8 Professional Upgrade 32/64bit (Multilanguage) (Student Option) - Download or Microsoft Office Professional Plus 2013 (English) (Student Option) - Download Select the Start Download button

Download and install the Secure Download Manager

Run the downloaded msi file

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Download the .sdx file

Select (double-click) the downloaded Secure Download Manager file.

Select Start Download next to the item you are installing. The button will change to Launch. Select Launch next to the item you are installing.

Enter your product key and continue your installation For technical support, contact Microsoft: http://support.microsoft.com

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Appendix - Minimum System Requirements for Software

These requirements and their associated web links were current at the time this document was created and are included for your reference. Please check Microsofts website for current requirements.

Windows 7 Upgrade Minimum System Requirements

http://windows.microsoft.com/en-us/windows7/products/system-requirements Physical media is required to install Windows on a Mac 1 gigahertz (GHz) or faster 32-bit (x86) or 64-bit (x64) processor 1 gigabyte (GB) RAM (32-bit) or 2 GB RAM (64-bit) 16 GB available hard disk space (32-bit) or 20 GB (64-bit) DirectX 9 graphics device with WDDM 1.0 or higher driver

Windows 8 Upgrade Minimum System Requirements

http://windows.microsoft.com/en-us/windows-8/system-requirements Physical media is required to install Windows on a Mac Processor: 1 gigahertz (GHz) or faster with support for PAE, NX, and SSE2 * http://windows.microsoft.com/en-us/windows-8/what-is-pae-nx-sse2 RAM: 1 gigabyte (GB) (32-bit) or 2 GB (64-bit) Available Hard disk space: 16 GB (32-bit) or 20 GB (64-bit) Graphics card: Microsoft DirectX 9 graphics device with WDDM driver Existing windows: To install the Windows 8 upgrade, your PC must be running Windows XP SP3, Windows Vista, Windows 7, Windows 8 Consumer Preview, or Windows 8 Release Preview. Display (optional): 1366x768 screen resolution for application snapping Touch(optional): PC supporting multitouch

* For Windows 8, PAE is required to access memory above 4GB, NX is required for your malware defense features to work reliably,
and SSE2 is required to enhance the reliability of third-party apps and drivers. If your PC doesn't support PAE, NX, and SSE2 you wont be able to install Windows 8. Upgrade Assistant will provide you with an error message if your processor doesn't support PAE and SSE2. You'll also see a notice if the processor might not support NX or if NX is turned off in the PC BIOS. Windows 8 Setup will attempt to turn on NX during installation and, if it isn't able to, will return your PC to the current operating system. If you do purchase Windows 8 and can't install it, contact Microsoft support for assistance.

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Office Pro Plus 2013 Minimum System Requirements

http://technet.microsoft.com/en-us/library/ee624351.aspx

Component
Computer and processor Memory (RAM) Hard Disk Display Operating System

Office 2013 requirements

1 gigahertz (GHz) or faster x86- or x64-bit processor with SSE2 instruction set 1 gigabyte (GB) RAM (32-bit); 2 gigabytes (GB) RAM (64-bit) 3.0 gigabytes (GB) available Graphics hardware acceleration requires a DirectX10 graphics card and a 1024 x 576 or higher resolution monitor Office 2013 runs on 32-bit and 64-bit versions of Microsoft Windows operating systems. When you run Office 2013 32-bit on a 64-bit version of a Windows operating system, the program runs in the 32-bit layer of the Windows operating system. For more information, see 64-bit editions of Office 2013. Here are supported Windows operating systems on which you can run Office 2013 32-bit and 64-bit programs. Office 2013 32-bit products are supported on the following Windows operating systems:

Windows Server 2008 R2 (64-bit)* Windows 7 (32-bit or 64-bit) Windows Server 2012 (64-bit)** Windows 8 (32-bit or 64-bit)

Office 2013 64-bit products are only supported on the following Windows operating systems: Windows Server 2008 R2 (64-bit)*

Windows 7 (64-bit) Windows Server 2012 (64-bit)** Windows 8 (64-bit)

*Windows Server 2008 R2 is available only in 64-bit architecture **Windows Server 2012 is available only in 64-bit architecture Note:

No support is provided for side-by-side installations of 32-bit and 64-bit editions of Office. For example, there is no support for side-by-side installations of Office 2010 32-bit with Office 2013 64-bit, or for Excel 2010 64-bit and Visio 2013 32bit. Lync Server 2013 is available only in a 64-bit edition, which requires hardware and a 64-bit edition of the Windows Server operating system. A 32-bit edition of Lync Server 2013 is not available with this release. Browser .NET version Multi-touch Internet Explorer 8, 9, or 10; Mozilla Firefox 10.x or a later version; Apple Safari 5; or Google Chrome 17.x. 3.5, 4.0, or 4.5 A touch-enabled device is required to use any multi-touch functionality. But, all features and functionality are always available by using a keyboard, mouse, or other standard or accessible input device. Note that new touch features are optimized for use with Windows 8. Additional requirements and considerations Some functionality may vary, based on the system configuration. Some features may require additional or advanced hardware or server connectivity.

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Office for Mac 2011 Minimum System Requirements

http://technet.microsoft.com/en-us/library/jj984189(v=office.14).aspx

Component Processor Operating system Memory Hard disk

Minimum Requirement Intel only Mac OS X v10.5.8 or later 1 GB of RAM or more 2.5 GB of available hard disk space HFS +, also known as Mac OS Extended format DVD drive (or connection to a local area network if you are installing over a network) 1280 x 800 pixel or higher resolution Mouse or compatible input device Connectivity to Microsoft Exchange Server 2007 Service Pack 1 with Update Rollup 4 (KB952580) or later Certain online functionality requires a Windows Live ID. Access to files stored on a SharePoint server requires connectivity to Microsoft Windows SharePoint Services 3.0 or later. Safari 5 or later (recommended).

External disk drive

Monitor Input device Microsoft Exchange Server Additional Requirements

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