We bring value, competencies & competitiveness to your hospitality business

BUSINESS & TRAINING PROPOSAL 2014

BUSINESS ADDRESS

A+ HOSPITALITY INDONESIA
Jalan Blora No.37, Suite 204 Menteng Jakarta Pusat, 10140, INDONESIA Direct Contact 0815.1009.8689 | 0811.770.6999 Email: hospitalityindonesia@gmail.com www.adithraharjo.wordpress.com

ABOUT US
A+ Hospitality Indonesia offers comprehensive management solutions catering to the needs of Investor, owner, hotel operator, hotel management to answer hotel business needs Backed with International background, plus over 25 years management expertise, experience and background, we strive to guide your company to achieve a profitable, productive and sustainable cost efficient business enterprise, moreover with the competitive advantage in an ever-changing hotel industry. As we continue connected to an extensive and comprehensive network of the top hotel expert and professionals globally, we ensure that our service result in a sound return-on-investment while retaining creativity and foreseeing top market trends WHO WE ARE Chaired by award winning hospitality professional, Adith RAHARJO, we are a dynamic team thats here to empower you and your hotel business through professional management services that offer quality and efficient turn-around solutions INDUSTRY EXPERIENCE Our team has earned over 25 years of hands-on management experience in hospitality and hotel business, allowing us the advantage of providing you with pragmatic advice and total business solutions INTERNATIONAL STANDARD We are proud to have working experiences with some of the top luxury International Hotel brands such as ShangriLa, Hyatt, Imperial, Accor and Swiss-belhotel International, thats enable us ensure that our service meet the quality international standards every time. TECHNICAL EXPERIENCE Our team are backed with professional training in Front office, Housekeeping, Finance, Sales & Marketing, Human resources, Online & distribution channel management, Food & Beverage, Maintenance & Engineering, Architectural Design, Interior Design, HACCP

OUR TEAM OF EXPERT Adith RAHARJO worked his way across Indonesia & Asia from humble dishwasher at Chikara tei Japanese restaurant , Nusa dua Bali, Hard rock caf, Shangri-La and concluded his calling as Director of Food & Beverage at Accor hotels, Executive Assistant Manager, and General Manager at some hotels of Swiss-belhotel International, Area General Manager and Hotel advisor in some hotels Along with numerous awards for his brilliant talent. He is one of Indonesias famous bestselling Author 5 Rahasia Sukses Bisnis Restoran plus addition of over 25 years expertise in hotel business, allows him to analyze the needs and the objectives and visions of investor, owner, hotel management, and consumers in hospitality business Heading into new venture, Adith RAHARJO has established A+ Hospitality INDONESIA, specialized in providing hotel business solution through comprehensive business enterprises, His philosophy, experience and expertise combined with the adaptation to growing technology will creates and develops innovative and sustainable platforms ideal for hospitality perfection.

(AHMA Certified Instructor )

(Certified - Cornel University )

(Shangri-La Award)

WHY ADITH RAHARJO ?

Adith RAHARJO is bringing his passion in hospitality, wealth of experience combined with International expertise, ensure your hotel business and your hotel training program receive the right quality with someone who have good understanding of hotel management, hotel operations as well as hospitality business Awarded as Indonesian Best of The Best 2012 from minister of Tourism & Creative Economy of Republic Indonesia Indonesas Best Selling Author of 5 Rahasia Sukses Bisnis Restoran sold millions of copy regionally and Internationally from Malaysia, Hongkong, Vietnam, Saudi Arabia, Jepang, Korea, also Australia Selectes as Certified Instructor for Hospitality Management from Board of trustee , Educational Institue of Amecian Hotel & Association - USA Several time performed on National TV Show, like Tung Desem Waringin, Pembicara Sukses No.1 Indonesia the subject of Career Revolution A journey from parking man to hotel General Manager Experienced as Person Incharge for successful Presidential Meeting Mr.George W Bush in 2003 Selected as HONOR MEMBER Whos and Who di Stanfort for Outstanding achievement & Leadership Selected Top 1% vied Individual social media linkedin worldwide, together with President Barrack Obama tahun 2012 Selected to joint International Shangri-La Management Development Program in 1999 at Singapore Nominated as Accor Hotels Vivier Program tahun 2007 Selected Chairman Food & Beverage Association Batam 2005 2007 Selected as Director of Event, Indonesia Congress & Convention Association ( INCCA) Selected Director of Training & Human Capital, PHRI Chapter Batam Terpilih sebagai, Employee of the month, Inspiration award, Manager of the year during his professional career

Please view his complete profile at youtuube for your reference

http://www.youtube.com/watch?v=V4aX9he4Vqs http://www.youtube.com/watch?v=WrvDb-77-7k

OUR BUSINESS SERVICES

TRAINING We analyzed and carefully developed comprehensive management training program to answer the needs of level competency for Rank & file employee, Supervisor, Departmental manager and Executive training program in hotel business You may customize and select the training program according to your training need analysis, as we provide comprehensive training program, allowing your company take the advantage from our resources for your team SOP DEVELOPMENT We understand the important of consistency in doing business, which can be achieved through operating standard to follow, now what if you dont have SOP and you dont know where to get? Our SOP development assistance will guide you step-by-step process of identifying, preparing, defining the subject, standard development until compiling becoming your own manual, or you can simply leave us to handle all the process MYSTERY GUEST PROGRAM Get honest, sharp and objective result of your day-today operation from outsider, as our mystery guest program will help you to indentify the problem earlier and take necessary action to solve. Our expertise and experience will give you insightful idea of your truth operations Under your management approval, we will act discreetly down to your hotel to see and evaluate the fact of your current operations

CONSULTING Get the answer only from expert, our over 25 years of International experience and expertise, allowing us to to give investor, owner or hotel management with professional advice, tools and actions to improve hotel performance Our consulting service strive to guide you with practical, efficient and profitable of operational and management advise for overall hotel operations including front office, sales & marketing, distribution channel management, accounting & finance, food & beverage, kitchen management, housekeeping, human resources, security management and maintenance also energy conservation system For new hotel development, we offer the investor or owner with our professional technical assistance and hotel pre opening and hotel set-up as well as post opening assistance Enjoy our professional consulting service to ensure you have the right partner to guide you with for success

HOSPITALITY SUPERVISORY & MANAGERIAL SKILL TRAINING PROGRAM

Basic Hospitality Management Program This training program specially designed to improve the competency of supervisor and department head the basic understanding of fundamental management skills from planning, do, check action and analyzing result. This is very important tools for entry supervisor and manager to achieve the personal and organization goals Services Management Center This training program is specially designed to improve the competency of supervisor and department head to lead and create a culture of customer obsessed, can do attitude and the winning service team everyday and every time, they will also learn how to set up the team of people from each department to encourage, monitor, and follow up to every single complaint from the customer Turning Complaint Into Loyalty This training program is specially designed to improve competency of supervisor and department head of the understanding of who is the guest, why the guest important, the rule of customer service, customer travel trauma, customer service sin, life time value of customer, as well as 7 service formula in handling complaint, handling out control customer, as well as mastering recovery technique to every complaining customer Working in a Team This training program is specially designed to improve supervisor and department head of the understanding the important of working as team, valuing different, the stage of team development, setting team direction, managing individual emotions, understanding of individual character, motivating others, monitoring the progress to achieve goals with team effort as well as creating motivational incentive , Managing Conflict This training program is specially designed to improve competency of supervisor and of department head the ability to manage conflict which always happened in daily working atmosphere, they will learn how to identify conflict, why it happens, finding the facts, mediations process, finding the alternative solution and powerful technique in handling conflict in manageable solution and positive way Managing Organizational Change This training program is developed to improve the ability of supervisor and department head the understanding of the important organizational change, learning situation, respecting others opinion, influencing others, handling resistance, communicating the change, adapting the change to level of available resources, acting as the change maker for the organizations

Effective Time Management This training program is specially designed to improve competency of supervisor and department head ability to manage their time in handling everyday task and responsibility effectively, the will also learn the important of effective delegation, managing priorities, 80/20 concept time management and avoid time robbers

Train The Trainer The training program is specially designed to improve competency of Supervisor and Department head the ability in preparing the training program, managing lay-out, understanding adult training system, equipment training aids, administer and delivering subject of training. They will also learn different technique of handling on the job training, class training, group discussion and administer training data base training management for employee career development

Communications for Success The training program is designed to improve the competency of Supervisor or Department head the secret of winning in every communication to anyone at anytime, increasing listening skills, professional responding skill and understanding of typical communication technique to be used in different situation

Handling Employee Discipline & Evaluations The training program is designed to improve competency of supervisor and department head the ability in handling different employee attitude, giving disciplinary action, planning of improvement, administer employee discipline and evaluating their performance with professional and the right technique

The Powerful Presentation Skills The training program is designed to improve supervisor and department head the ability of the powerful technique in handling any presentation with confident and success, taking the knowledge and powerful technique of famous world leader presentation style like Steve job and President Obama

Effective Stress Management This training program is specially designed to improve department head the secret of managing personal stress, handling organizational pressure and taking the stress as positive & motivational tools to achieve the goals

CHAMPION HOTEL MANAGEMENT TRAINING PROGRAM

Over 25 years of hands-on International hotel experience, allowing us to analyze the needs, the objectives and visions of hotel management in developing competencies to answer fast growing business and its market. Our champion management training program has carefully designed to answer all your competency needs for your management team 3 Days - Front Office Champion Developing departmental objective for success Development of operations policy and standard Creating memorable guest check-in & check out Preparing, and creating successful VIP arrival Front office pre-opening critical path Implementing property & Departmental cross selling Creating & Evaluating daily Market segment Controlling daily FO cash control Managing group arrival Handling specific case Incognito Handling specific case Difficult question Handling specific case Bomb threat Handling specific case Fire evacuation Handling specific case Guest losses Handling specific case Guest death in the rooms Handling daily courtesy call & follow up action Conducting rooms inspection Implementing daily revenue management practice Preparing Daily competitor & statistic Front office Letter ( apologize letter, answering online review, etc)

3 Days - Food & Beverage Champion Developing Departmental Objective for success Development of operations policy and standard 8 secret key step to control your food & beverage cost The secret step to increase profitability in food & beverage business Creating impact in room service operations Managing and following up guest comments statistic Developing Food & Beverage costing and Pricing Management Food & Beverage pre-opening critical steps to success Creating Food & Beverage Concept foe multi unit operations Development of Food & Beverage Marketing Plan for single and multi unit operations Development of Food & Beverage Budget for single & multi unit operations Tips to use menu engineering to a successful operations Creating F&B events and its sponsorship proposal Creating & managing F&B Contract ( Entertainment, sponsorship, etc) Increasing hotel return business through breakfast strategy Reading & Evaluating Profit & Lost Banquet & Convention Management

3 Days - Sales & Marketing Champion Developing department objective for success Development of operations policy and standard Brand Management & Strategy Creating unbeatable positioning & value for your hotel Creating & Managing Database Managing daily, weekly and yearly Public relation activities Managing daily, monthly and yearly advertising activities Managing daily courtesy call, telemarking activities The important of Managing sleeping account Managing Inquiries & Sales call technique Handling Meeting & Services Management Creating & analyzing company market segment, Creating yearly advertising budget Creating Sales & Marketing business plan How to attend sales exhibition & sales trip Managing daily hotel collaterals, and advertising tools Working with media, Working travel agent Sales & Marketing Administration (contract, proposal & administration

3 Days - Finance & Accounting Champion Developing Departmental Objective for success Development of operations policy and standard Setting up Pre Opening Hotel Assets Managing and conducting self financial audit Managing the right steps of purchasing technique Key control and basic good storing & issuing management Conducting and daily receiving control in practical way The key success of conducting breakfast control Managing & conducting daily flash food cost Debt management, Bank Reconciliations and Cash control system Daily, weekly and monthly reporting Services in Finance Department Preparing Hotel annual budget

3 Days - Online Marketing & SEO Champion Selecting the right keyword for your hotels Selecting the right domain & hosting Creating website & its design Bring your hotel in top 5 in Google, Yahoo & Bing search engine in 30 minutes How to optimize your hotel domain & website, Analyzing your direct competitor through online Registering your website to top100 search engine Working partnership with online partner to sell your hotel The Important of Managing guest online review Creating inbound & outbound link Registering website top 20 media site Creating & managing hotel twitter for marketing purposes

3 Days - Human Resources Champion Selecting service star & recruitment strategy Creating employee data base management Conducting General staff meeting Conducting Supervisor communication meeting Conducting General Manager table with rank and file staff Conducting employee birthday Conducting selection of employee of the month Managing staff employee dining room Managing employee notice board & Suggestion box Managing staff contract & employment Managing day today employee motivation Managing & administer employee training, Creating annual salary budget & Increment HR Letter and administration HR Weekly & Monthly statistic

3 Days - Housekeeping Champion Developing departmental objective for success Development of operations policy and standard Understanding basic comfort, lay out management and interior design Conducting daily room quality audit and its scoring Pre Opening Housekeeping critical path Controlling daily housekeeping cost per occupied room Managing and coordinating Housekeeping project Creating extra ordinary service in housekeeping Managing and controlling quality of public area Laundry practical steps and management Increasing sales through effective minibar strategy Minibar store, re-filling, charging and cost control The easy step to set-up Housekeeping yearly budget Reading financial figure in housekeeping Controlling & monitoring daily linen losses Housekeeping cross selling technique The best practice of MBWA in housekeeping Housekeeping check list Housekeeping administration,

PROFESSIONAL CONTRIBUTION & PORTFOLIO

And many others

PROFESSIONAL TESTIMONIAL ADITH, Thank you very much for your HARD WORK, PROFESSIONALISM and HELPFULNESS as well as your great staff to make Mr. President George W Bush Visit to Indonesia VERY SUCCESFUL Douglas A Koneff, USA State Government Since Adith ARRIVED, the PERFORMANCE of the hotel is much improve, The SALES much increase and the TEAM are well motivated. Adith has strong management skill, leadership and he has strong urge to succeed Mr. Yonto Wongso Director of Development, Accor Indonesia, Malaysia, Singapore ADITH, I would like to congratulate you on the OUTSTANDING performance in Creating WOW FACTOR. From the service to operations I could not find anything which anything could done better. The dedication displayed was certainly from the highest level I have ever seen! Sigi Bierbaumer General Manager, Shangri-La Hotel Bangkok Dalam Waktu SINGKAT, Pak Adith sudah berhasil merubah sesuatu yang UNDER PERFORMANCE menjadi TOP PERFORMANCE di dua tempat yang Berbeda, Dia memiliki banyak strategi yang unik yang diyakininya akan berhasil dan semuanya terbukti sangat sukses! I Ketut Gunarta Executive Assistant Manager, Best Western International Since he coach me, I feel a lot of progress, spirit & Improvement He can see the strength & weaknesses in person He is GREAT PERSON, KNOWLEDGEABLE and GREAT MOTIVATOR! Ateng Solichin Aditya Accor Hotels Bali

PROFESSONAL TRAINING FEE - 2014

NO 1 2 3 DESCRIPTION 1 Day Training 2 Day Training 3 Day Training PUBLISHED FEE 10.000.000 20.000.000 30.000.000 CORPORATE 5.500.000 10.500.000 15.500.000

Term & Conditions

Maximum 12 participants Minimum of two ( 2 ) days training in one hotel Training start from 09.00 16.000 All training materials ( flip chart, photocopy, LCD, screen, etc) provided by hotel The investment not include air flight ticket, local transportation, accommodation and meals The investment subject to10% government tax Full payment direct after the event

BANK ACCOUNT A+ HOSPITALITY INDONESIA S. Hadi RAHARJO Bank Mandiri Cabang Diponegoro Surabaya Rek No. 142.000.1202.737 Thank you for your kind attention, we look forward to serving your company through our comprehensive services and hospitality management solution In the near future HOSPITALITY REGARDS,

Adith RAHARJO Founder - A+ Hospitality INDONESIA Mobile Email : 0811.770.6999 0815.1009.8689 : adith.raharjo@gmail.com