Sales, marketing, engineering, and logistics establish effective arrangements for communicating with customers.

The following methods are used a) product information pertaining to specification requirements or logistics is communicated by telephone, mail, email or other computer methods depending on the need, b) where the customer has established electronic data interface requirements with Spansion, inquiries, contracts or order handling (including amendments), are handled via the computerized system. For those customers who have not, manual methods are utilized. c) customer feedback, including complaints, are handled in accordance with Customer Corrective Action Request (CCAR) System <01-022>, Complaint Handling Procedure <908-022> or other communication methods as appropriate. This process is done by qualified personnel to ensure that technical requirements are adequately defined and documented. There are several scenarios where communication occurs between Ed Fagan, Inc. and its a) Orders (product information) can be received either by Verbal, Email, Faxed and/or Written. b) Inquires, contacts and amendments are all reviewed. c) Customer feedback and/or customer complaints are reviewed and acted upon. QCI determines and implements effective arrangements for communicating with customers in relation to a) product information, b) enquiries, contracts or order handling, including amendments, and c) customer feedback, including customer complaints. QCI utilizes phone systems, e-mail, web sites and personal contact to ensure that customers can effectively communicate with us. When the customer contacts QCI they are directed to the person(s) who can most effectively handle the customer requests.

The Sales and Marketing organization is the primary interface for ensuring that all customer requests for information are satisfied. In addition, there are multiple electronic systems to assist customers in obtaining product information. Customer Service is the primary function for providing responses to customer inquiries about purchase orders and delivery dates. Quality Assurance is the primary function for establishing the process for resolving customer complaints, including problem escalation, customer feedback and product recall. Quality Assurance, in conjunction with Field Sales, is also responsible for communicating with customers during the resolution of complaints or product nonconformity issues.

The organization shall determine and implement effective arrangements for communicating with customers in relation to a) product information, b) enquiries, contracts or order handling, including amendments, and c) customer feedback, including customer complaints. Customer contacts are established at the beginning of each program. Counterparts are identified between the customer and each discipline, where necessary. The Program Manager has the primary responsibility for managing the program and communicating status and issues with the customer. Customer complaints are identified and tracked to closure as documented in the PMP per Program Management Performance Process (IPGSL002). Documented complaints received by the Contracts organization for response are forwarded to QA for input into the site Quality Actions Database per Customer Support

a. The Maintenance Centers determine and implement effective arrangements by communicating with customers in relation to: 1. Product information; 2. Enquires, contracts or order handling, including amendments; 3. Customer feedback, including customer complaints. b. The Program Management Office at MCA and the Production Management Department at MCB are responsible for fulfilling these requirements and this process is performed in accordance with quality procedures MCA-QP8210 and MCB-SP7.2.3 MCB-SP8.2.1 respectively. Officials-in-charge must establish appropriate communication processes within their organizations and communicate with their employees regarding the QMS and its effectiveness. This is to ensure that HQ employees understand the customer requirements and are aware of the relevance of their activities to the achievement of QMS objectives. Officials-in-charge must solicit input from their employees regarding QMS implementation within their Strategic Enterprise or Functional Offices. Officials-in-charge must also provide employees with feedback from customers for continual improvement and corrective action activities. ......has implemented effective liaison with customers, with the aim of meeting customer requirements. ..... has defined communication requirements relating to: a. Product information; b. Inquiry and order handling, including amendments; c. Customer complaints and actions relating to nonconforming product; d. Customer responses relating to performance of product.

Customer Communication the customer to ensure that customer requirements are properly addressed. quality objectives are being achieved. The Contract Review and Servicing procedures are addressing : Communications with the Customer; Customer Complaints; Customer Survey. 9 Methods and procedures have been identified and implemented to communicate with customers on information about the product and service, to deal with enquiries, contracts or order handling, including amendments, customer feedback and complaints.

10